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Clayco 4.4
Remote support technician job in Saint Louis, MO
About Us
Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects.
The Role We Want You For
If you are looking for fast paced technical work that provides the opportunity for travel across the United States, look no further than Clayco. This position assists and provides IT services to internal customers located at our jobsites around the country. Support includes installation, documentation, and testing of computer systems and peripherals, as well as establishing standards and guidelines for supporting local and remote sites. This position requires the ability to identify and organize tickets and requests according to priority. Travel is usually planned in advance, but issues can arise which could warrant immediate travel to one or more local or remote locations.
The Specifics of the Role
Provide day to day support to our remote Jobsites
Prioritize problems and incidents and escalate to internal teams
Basic knowledge of Microsoft products (Windows, Office)
Physical Installation of Meraki networks
Physical Installation of full site Mesh networks
Satellite communication installation
Basic Knowledge of Cisco AV Room kits (Webex)
Basic understanding of Design and Construction delivery process
Create and document training materials and knowledge articles
Provide training on software, hardware, and systems to Clayco Team Members
Preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Perform post-resolution follow-ups to requests and incidents
Manage printer hardware and software throughout our jobsites
Provide feedback on recurring incidents to engineering and development teams
First line of troubleshooting for remote networks
Adaptive and willing to learn business processes
Self-starter with the ability to workwithout direct supervision
Effective communication skills and deductive reasoning ability
Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote.
Work with ISP vendors and managed services support partners to resolve technical problems
Perform regular health checks on equipment at remote sites.
Use diagnostic utilities, knowledge bases, and internet resources to document and create troubleshooting processes that can be utilized by others.
Provide technical assistance for project planning and support.
Identify and inform Leadership of recurring Incidents.
Contribute to company vision and direction by helping improve technical practices.
Requirements
1 to 4 years of experience in IT
60% plus Travel
Ability to use hand and power tools
Lift and move heavy objects (50+ lbs)
Service industry experience
Strong interpersonal and communication skills
Basic MS Office Suite/iOS support
Experience using enterprise ticketing system (ServiceNow)
Knowledge of AV solutions
Experience with cellular technologies (cradlepoints, hotspots)
Some Things You Should Know
Our clients and projects are nationwide - Travel will be required.
No other builder can offer the collaborative design-build approach that Clayco does.
We work on creative, complex, award-winning, high-profile jobs.
The pace is fast!
This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing.
Why Clayco?
2025 Best Places to Work - St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal.
2025 ENR Midwest - Midwest Contractor (#1).
2025 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5).
2025 ENR Top 100 Green Contractors - Green Contractor (Top 3).
2025 ENR Top 25 Data Center Builders - Data Center Contractor (Top 3).
Benefits
Discretionary Annual Bonus: Subject to company and individual performance.
Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!
Compensation
The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the
$47k-65k yearly est. 2d ago
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IT Support Desk Analyst
Kellymitchell Group 4.5
Remote support technician job in Chesterfield, MO
Our client is seeking an IT Support Desk Analyst to join their team! This position is located in Chesterfield, Missouri.
Assisting staff that are having difficulties with their computer
Participating in the maintenance of several thousand laptops, desktops, and mobile devices
Desired Skills/Experience:
2+ years Support Desk experience or equivalent experience preferred
Ability to create PowerShell scripts to automate tasks
Competency in supporting the Microsoft Office 365 suite, including but not limited to Word/Excel/PowerPoint/Outlook/Microsoft Teams
Ability to troubleshoot, research, and resolve challenging technical issues
Have working knowledge of IT networking technologies
Able to create and maintain documentation that can be used by others
Must demonstrate a high level of professionalism when working with customers up to and including C-level executives
Must perform well under pressure both to internal IT customers and those outside of IT, even in demanding situations
Detailed understanding of the Windows operating systems 10 and iOS devices from an “under the hood”, detailed support level
Skilled in configuring, deploying, and troubleshooting a variety of PC hardware
Capable of self-managing assignments with little supervision
Able to complete tasks on-time, and report conflicting priorities
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $20.00 and $29.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
$20-29 hourly 1d ago
Intern - IT - Service Center Engineer - I.A.M.
Midland States Bank 4.0
Remote support technician job in Saint Charles, MO
Intern - IT - Service Center Engineer - I.A.M. Time Type: Full time At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions.
For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking.
We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.
Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel.
You might say we're unlike any other bank.
And you'd be right."
At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.
Intern - IT - Service Center Engineer - I.A.M.
Weldon Spring, MO | Streator, IL | Effingham, IL
Rate of Pay: $15 an hour
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident, and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
Position Summary
The Service Center Engineer - I.A.M. Intern will gain hands-on experience in the areas of Identity Access Management (I.A.M.) and Information Security. This role offers exposure to the tools, processes, and governance practices used to manage digital identities, system access, and security permissions across the organization. Working closely with the IT team, the intern will contribute to access control projects, automation initiatives, and documentation improvements that strengthen the bank's cybersecurity framework.
Primary Accountabilities
Participate in the Access Review Campaign, assisting with analysis, tracking, and reporting.
Support the automation of onboarding and offboarding processes to improve efficiency and compliance.
Help update and improve documentation and workflows for identity and access management operations.
Analyze access patterns and permissions to identify potential anomalies or risks.
Gain hands-on exposure to Identity Governance and Administration (IGA), Access Management (AM), and Privileged Access Management (PAM) systems.
Collaborate with the IT Service Center team to understand and assist with day-to-day I.A.M. functions.
Participate in mentorship sessions focused on security concepts, compliance, and governance.
Perform other duties as assigned.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Position Qualifications
Education/Experience:
Currently enrolled in an Information Technology, Cybersecurity, or related field of study.
Strong interest in I.A.M., IT Security, or Service Center operations.
Excellent analytical, problem-solving, and organizational skills.
Strong written and verbal communication abilities.
Proficient in Microsoft Office (Excel, Word, Teams).
Demonstrated initiative and eagerness to learn new technologies.
Internship Details:
Internship duration: Must be available mid-May through late July 2026.
Schedule: Must be available Monday-Friday, 8:00 a.m.-5:00 p.m. (40 hours/week).
Must reside locally and report to one of the following offices: Weldon Spring, MO, Streator, IL, or Effingham, IL.
Competencies:
Business insight
Cultivates innovation
Drives results
Makes sound decisions
Being a brand champion
Collaborates
Communicates effectively
Customer focus
Being Authentic
Emotional Intelligence
Self-development
Being flexible and adaptable
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at ****************.
THIS DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at ****************.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
Compensation details: 15-15 Hourly Wage
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$15 hourly 6d ago
Computer Field Tech Position- Maplewood MO
BC Tech Pro 4.2
Remote support technician job in Saint Louis, MO
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 14d ago
Recovery Support Technician/Specialist
Chestnut Health Systems 4.2
Remote support technician job in Maryville, IL
Maryville, IL | Part-TimeEvening, overnight, and weekend shifts eligible for shift differential Share your recovery journey for the benefit of others and experience the satisfaction of helping to facilitate self-directed recovery. The Client Care Technician / Specialist provides recovery-focused, trauma-informed support to individuals receiving residential and crisis services. This role empowers clients to build hope, wellness, and independence while supporting a safe, welcoming, and therapeutic environment.
This part-time position is based in Maryville, IL, Tuesday through Saturday from 7:00am to 3:30pm in the Women's Residential Unit.
Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.
Responsibilities
Client Support & Engagement
* Guide the Recovery Journey: Support clients by observing their progress, stepping in when needed, and reporting on how they are meeting their personal goals.
* Promote Empowerment: Use a "recovery-first" mindset that emphasizes hope and respect. You'll help clients regain control of their lives through trauma-informed care and supportive language.
* Lead Daily Activities: Work with the clinical team to facilitate scheduled group activities and keep the daily routine on track.
* Mealtime & Wellness: Assist with meal preparation and join clients during mealtimes. When nursing staff aren't available, you will observe clients as they take their prescribed medications, following all safety protocols.
Admissions & Logistics
* Welcome New Clients: Assist with the intake process by orienting new arrivals to program rules, helping them settle into their rooms, and conducting an inventory of their belongings.
* Provide Transportation: Drive clients to medical appointments, recreational outings, and other necessary community events.
* Team Coverage: Act as a backup for Residential Recovery staff to ensure every individual entering treatment feels welcomed and supported.
Safety & Communication
* Monitor Facility Safety: Maintain a secure environment by monitoring surveillance equipment, answering calls, and reporting any facility issues immediately.
* Document & Report: Keep accurate records of safety checks, shift logs, and incident reports. You'll also ensure a smooth "hand-off" during shift changes by providing thorough updates and client counts to the incoming team.
* Maintain Professionalism: Uphold Chestnut's standards for excellent customer service and strictly protect the confidentiality of all client and organizational information.
* Adapt as Needed: Handle other duties as they arise or as coordinated with your supervisor to keep the program running smoothly.
Qualifications
* Must be at least 21 years of age with a high school diploma or equivalent and a demonstrated interest in social services• High school diploma or equivalent with five (5) years of experience in mental health, substance use, or other social services OR• Bachelor's degree OR• A combination of college coursework and experience totaling five (5) years OR• Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS) certification (required for Specialist title)• Ability to obtain Certified Alcohol and Drug Abuse Counselor (CADC) certification within two (2) years of hire• Ability to work effectively in a team environment and accept supervision• Experience in peer recovery, mental health, substance use, or social services preferred• Valid driver's license, private automobile insurance, and insurability• Basic computer proficiency, including Microsoft Word, email, and electronic medical record (EMR) systems
Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! You might be just the right candidate for another role. We'd love to explore the possibilities with you!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $17.00 - $22.00 per hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!
$17-22 hourly Auto-Apply 17d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Remote support technician job in Saint Louis, MO
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$33k-55k yearly est. 8d ago
Azure Infrastructure Support (O&M Engineer) Tech
Applied Research Solutions 3.4
Remote support technician job in Saint Louis, MO
ARS is looking for an Azure Infrastructure Support (O&M Engineer) Tech. As an Azure Infrastructure O&M Support Engineer, you will be responsible for overall administration, operations and maintenance of a classified Azure environment and all associated software including, but not limited to subscription and marketplace management, monitoring end-to-end system health, maintenance tasks such as patching, troubleshooting as needed, and automation of deployment, scaling, and monitoring of applications and services. They will also be responsible for maintaining a Windows Active Directory domain and supporting Linux infrastructure in the classified region.
Sign-on Bonus available
Why Work with us?â¯
âApplied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support.â¯Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.â¯â¯
Responsibilities:
Support a Linux & Windows AirGapped environment.
Troubleshoot systems as needed, and route trouble tickets & support requests as required to Service Desk.
Review and automate workload deployments in support of the POX Customers site specific requirements such as enabling the consumption of workloads from collateral and program read on users off the same stack. This person will help automate the configuration and deployment of said solutions and have the code delivered into a USG owned software factory.
Design, develop, and build an automated CI/CD pipeline to deliver complex software products into a production environment.
Continue development and maintenance of the automated software build process using tools such as, but not limited to, Docker, Jenkins, Kubernetes, and specific Azure technologies
Collaborate with internal engineering teams to ensure smooth integration of code into production environment.
Troubleshoot and resolve issues related to infrastructure, deployment, and automation.
Implement security best practices and ensure compliance with industry standards.
Continuously improve and optimize infrastructure and automation processes.
The ability to be adaptable and to work constructively with a technically diverse team is also crucial.
A willingness to learn and stay abreast of industry trends is also required.
Support a cloud hosted DevOps Platform inside of Azure that leverages cloud-based infrastructure such as Azure Kubernetes Service to support rapid software development.
Lead, plan, design and implement backlog tasking (e.g. component upgrades, feature request, bug fixes).
Provide mentorship and technical guidance to junior engineers to solve complex problems.
Ensure the security controls are implemented correctly.
Other duties as assigned
Requirements:
Must be a US citizen
Advanced technical competency and experience in one or more of the following areas: Active Directory Domain Services, Active Directory Federated Services, Active Directory Certificate Services, Windows Server Update Services, YUM, ACAS Automation, Azure Monitor / Log Analytics, Kubernetes.
Ability to manage an Airgap Linux update infrastructure on behalf of the customer.
Ability to submit required documentation in support of a change configuration management process.
5+ years related experience in SCI/SAP environments.
Bachelor's degree in computer science, Engineering, Finance, Business, or related
field AND 3+ years leadership experience in relevant area of business OR equivalent experience.
5-8 years demonstrated performance in related technology.
Minimum Security Clearance Required
Top Secret w/ SCI eligibility
Additional or Preferred Qualifications
5-8 years leadership experience in relevant area of business.
Technical certifications in Azure
All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.
$93k-123k yearly est. 60d+ ago
A/V Technology Support Specialist
Missouri Botanical Garden 4.4
Remote support technician job in Saint Louis, MO
Summary: Provides audio visual services for internal and external clients in meetings, conventions, and presentations. Sets up and operates audio and video equipment including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards, and related electronic equipment. Sets up computers, digital displays and projectors, often involving network technologies for transport of audio and video over Ethernet. May also set up and operate associated spotlights and other custom lighting systems. Sets up, installs, troubleshoots and repairs computer hardware.
Essential Duties and Responsibilities:
Determines the need for and oversees the operation of a wide variety of audio and video systems.
Advises management on the purchase of audiovisual equipment.
Helps develop policies and procedures for handling and operation of all audiovisual equipment.
Diagnoses and resolves media system problems.
Provides set-up and support at multiple sites. This may include on occasion setting up or taking down tables and chairs.
Works with the Garden's service desk system to monitor and update assigned tickets, and close them out when completed.
Creates and maintains schematics of AV systems.
Edits and creates videos for use throughout the Garden.
Assesses need for audiovisual contract staff, and coordinates their schedules with other AV needs.
Trains contract staff, MBG staff and Facility Support staff to assist in set up of audiovisual equipment.
Maintains equipment, makes repairs to equipment or contracts out repairs to service providers as needed. Notify supervisors when major equipment repairs are needed.
Maintains inventory of supplies and equipment.
Advises management when there is a need to rent audiovisual equipment for a Garden event.
Optimizes self-productivity by coordinating assigned support tasks and following established support processes and procedures. Refers support issues to other IT staff when needed.
Ensures that all applicable safety standards are followed: informs employees/students/volunteers of safety guidelines and safe working practices and routinely monitors to enforce them.
Adapts or modifies work methods to reduce hazards.
Reports all accidents, injuries and near-miss accidents immediately.
Meets expected attendance guidelines.
Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies.
Behaves and communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others.
Performs additional duties as assigned.
Supervisory Responsibilities: None.
Competencies:
Communication - Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations.
Collaboration - Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences.
Accountability - Demonstrates commitment to responsibilities and adaptable to changes; Effectively prioritizes, troubleshoots and takes appropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively, address visitor and internal colleagues' concerns.
Problem Solving - Identifies and resolves problems; Includes supervisor before taking action as necessary; Recommends solutions, demonstrates creativity and resourcefulness; Exhibits sound and accurate judgment in decision making process; Includes appropriate people in making decisions.
Stewardship - Promotes and adheres to sustainability, safety and security protocols; Fosters a culture of respect, diversity and inclusion; Demonstrates effective and prudent use of Garden resources; Maximizes contributions during work hours.
Qualifications/Experience:
Minimum of two (2) years hands-on experience operating all types of A/V equipment
Minimum one (1) year experience with operating Windows hardware such as Windows PCs, laptops and tablets.
Experience with operating Apple hardware such as Macbooks, iPads and iPhones - if no previous experience then must be willing to quickly learn with extensive self-training.
Demonstrated knowledge of media production, communication, and dissemination techniques and methods.
Thorough understanding and knowledgebase of audiovisual A/V mixers; master control switchers, and video cameras.
Familiarity with modern AV networking technologies and transport of video and audio over Ethernet (for example Dante and SDVoE).
Working knowledge of safe operation procedures for various types of A/V equipment.
Proficient ability to test, calibrate, diagnose, and repair various audio-visual devices.
Ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner.
Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner.
Scheduling flexibility that allows working weekends, evenings and holidays that may require some split shifts is required.
The Garden is committed to the safety and wellbeing of our employees, volunteers and guests. All staff are strongly encouraged to receive all vaccinations as recommended by your healthcare provider prior to hire date. The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines. When international travel is necessary for Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required.
The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.
Education:
Associate's degree in media/communications required
Certificate in computer technology such as A+ required
An equivalent combination of skills, education, and experience may be considered
Computer Skills:
Proficient experience navigating through various Microsoft Windows applications including, but not restricted to, Microsoft Office suite (i.e., Outlook, Access, Excel, Word). PowerPoint required.
Knowledge and experience with Windows hardware and software technology, internet access, and e-mail.
Proficiency with mac OS and applications on Apple operating systems, including Office or mac OS. Keynote required.
Proficiency with iPad and other tablet usage, including setup of iPadOS, and use of iPads in an AV environment.
Basic network configuration and troubleshooting knowhow.
Solid Internet research skills.
Other Skills and Abilities: N/A.
Language Skills:
Ability to communicate effectively in English (oral and written).
Ability to read and comprehend instructions and information to effectively execute and achieve results.
Mathematical Skills:
H.S. basic math aptitude: requires ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals.
Reasoning Ability:
Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.
Certificates, Licenses, Registrations:
Must possess and maintain a valid driver's license and clean insurable driving record (prior to employment).
Physical Demands:
Ability to lift/move equipment up to 75 lbs.
Requires working in high places using ladders and lifts.
Ability to wear personal, protective equipment, including fall restraint.
Ability to work outdoors for extended period of time during all seasons of the year.
Requires standing, walking, bending, stooping and reaching for extended periods of time-- 95% or more of the work day might be standing on feet.
Requires clarity of vision at 20 inches or less with the ability to bring objects into sharp focus.
Proficient ability to utilize computer keyboard (typing).
Work Environment:
Ability to work in varying environments, inside and outside.
Ability to work outdoors in all weather conditions (i.e., in temperatures over 100°F as well as temperatures below 0°F, in rain, snow and other inclement weather conditions as needed).
Comfortable working in immediate proximity to general public, in a safe and friendly manner.
Contacts with Individuals/Organizations inside/outside the Garden:
Garden staff in area where work is being performed and during planning for special events and festivals.
Members of Facility Support Department.
Internal and external clients.
Supervisor:
Manager, User Support
$39k-49k yearly est. 17d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Remote support technician job in Saint Louis, MO
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-42k yearly est. 20d ago
Help Desk Agent I
Intratek Computer 4.3
Remote support technician job in Saint Louis, MO
Intratek Computer, Inc., a California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.
Intratek Computer, Inc. is looking for a Help Desk Support Specialist I. If you are looking for a Help Desk Support Specialist position and if you want to work with truly good people, then I sincerely urge you to submit your resume today.
Employment Details:
Help Desk Support Specialist I
Richland, WA 99354
Long Term role
Monday through Thursday (4 x 10hr days)
Salary Depends on Experience
Full Benefits include:
Medical
Vacation Pay
Sick Pay
Holiday Pay
401K
Responsibilities:
Assist users with desktop software installs remotely or at customer premise
Assist users with individual restoration of files
Maintain and operate the clients' knowledge management tools
Maintain and operate remote assistance tools
Assess customer satisfaction via surveys, including questions regarding the timeliness, accuracy, resolution, and quality of service received
Administer network user accounts in the account management tool
Equal Opportunity Employer:
Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."
$29k-34k yearly est. 17d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support technician job in Saint Louis, MO
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$36k-47k yearly est. 60d+ ago
Technical Support Analyst
Alberici 4.6
Remote support technician job in Saint Louis, MO
Headquartered in St. Louis, Missouri with more than 1,200 employees and nearing $2B in revenue, Alberici is a diversified construction company that partners with leading organizations throughout North America to build their most challenging and important projects.
Since our founding in 1918, Alberici earned a reputation for executing with quality, safety and trust. Combined with our 100+ years of experience, we provide construction solutions to the automotive, commercial, civil, energy, food & beverage, healthcare, heavy industrial, industrial process, and water industries.
We build the critical structures that improve lives and strengthen communities.
Our mission is simple - and our approach to delivering on it is equally straightforward. We are as open and honest with our employees and partners as we are with our clients. We are here to work together to do the best work possible to bring this mission to life.
When it comes to our team, Alberici employees are built differently. We seek the best and brightest and are committed to investing in our people and providing the training and resources they need to learn, grow, and advance.
Are you Built for the Challenge?
Our Values:
* Working Safely
* Valuing Diversity
* Serving Humbly
* Executing with Integrity
* Solving Creatively
* Engaging Fully
What We Offer:
* Profit-sharing plan, cash bonus programs and annual cost-of-living adjustments
* Generous salary increases and per diems for qualified out-of-town assignments
* Health, dental and vision insurance eligibility on day one
* Paid parental leave
* Continuing education reimbursement
* Personalized career development and training programs
* Minimum of 29 days of PTO (including holidays) for entry-level roles
* Fitness center for St. Louis office-based team members
* Gym membership reimbursement for project-based team members
* Corporate office cafeteria access
* Employee Resource Group (ERG) opportunities
* Philanthropy opportunities
Position Overview:
Essential Duties and Responsibilities include the following; however, other duties may be assigned. To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Configures and installs computer hardware and software.
* Maintains IT work areas.
* Upgrades hardware and software components.
* Maintains IT hardware asset and software tracking.
* Remains abreast of changes in user and system software and hardware requirements.
* Provides first level end-user support.
* Maintains IT helpdesk ticketing system.
Additional Duties and Responsibilities
* Supports and adheres to the matrix organization format.
* Models and reinforces safety as a top priority of the organization. Always wears a hard hat and other appropriate personal protective equipment in the field.
* Meets schedules and deadlines, adheres to policies and procedures, and maintains a good attendance/tardiness record.
* Ensures client satisfaction, both internally and externally, through positive, pleasant, professional, and efficient handling of issues.
* Exercises good interpersonal skills by gladly assisting others to accomplish work of the organization, even if it is outside the scope of regular duties.
* Performs other duties as assigned by the Supervisor.
Knowledge, Skills, and Abilities
* Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions and procedure manuals.
* Writes routine reports and correspondence.
* Speaks effectively before groups of customers or employees of organization.
* Defines problems, collects data, establishes facts, and draws valid conclusions.
* Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
* Organizes and manages time, duties, and activities efficiently.
Education and Experience
Two-year degree/certificate from a college or technical school AND one to three years related experience and/or training OR equivalent combination of education and experience.
Alberici is a North American company with multiple Operating Companies:
Alberici Constructors, Inc., Alberici Constructors, LTD., Alberici Construcciones, BRC, CAS Constructors, Filanc, Flintco, Hillsdale Fabricators, Kienlen Constructors, and WWPS
#LI-Hybrid
$46k-64k yearly est. 45d ago
Campus IT Support Specialist
Cottey College 3.7
Remote support technician job in Saint Louis, MO
For full description, visit PDF at: ************
hralliance.
net/Apply/JobInfo.
Id=39181&location Id=12832
$44k-53k yearly est. 41d ago
desktop support
Artech Information System 4.8
Remote support technician job in Saint Louis, MO
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Deskside Support Representative Distributed Client Services
Location: SAINT LOUIS,mo
Duration: : 1 year (with possible extension)
Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
The support platform is Microsoft OS including Win7 and some Win10 (piloting).
OS troubleshooting, imaging, and builds.
Need a valid driving license this job may require some travel but you will be payed for mileage charges
Outlook PST files.
Additional Information
For more information, Please contact
Shubham
************
$41k-54k yearly est. 60d+ ago
RETAIL A+ CERTIFIED COMPUTER TECHNICIAN
Micro Center Sales Corporation
Remote support technician job in Saint Louis, MO
Job Description
MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.
We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. If you have a passion for computers and want to have a high earning potential based on your productivity, then Micro Center is the place for you!
You'll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.
Click here to view our job video
MAJOR RESPONSIBILITIES:
Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
Assemble custom computers sold by our expert build-your-own (BYO) sales team
Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis
EDUCATION & EXPERIENCE:
High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications are highly desirable
Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities
Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends, and holidays
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
401K Plan with Company Match
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
$18-35 hourly 12d ago
Information Technology
Vp 3.9
Remote support technician job in Saint Louis, MO
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$39k-76k yearly est. Auto-Apply 60d+ ago
Service Desk Technician
St. Louis Arc 3.2
Remote support technician job in Saint Louis, MO
Be Part of our Circle. We empower people to live their best life. That is our mission-not only to those we serve but to those we employ. This mutually shared sense of purpose drives our decisions and actions. Come as you are and achieve better lives as part of the St. Louis Arc family of individuals in this vital role.
This is a full-time, 40 hours/week Monday-Friday role with an hourly rate of $26/hour
What you will do:
Provide IT support by deploying technology solutions that keep staff connected and systems running smoothly across the St. Louis Arc
* Provide in-person and remote technical support to end users and client network administrators
* Respond to and resolve service requests via email, phone, and ticketing system
* Troubleshoot, diagnose, repair, and upgrade hardware and software
* Support Windows, Android, and iOS operating systems
* Maintain accurate and detailed documentation of work performed and resolution steps
* Configure, deploy, tag, and maintain end-user hardware, software, and peripherals
* Manage and maintain IT asset inventory
* Collaborate with IT team members on projects and escalated issues
* Learn, implement, and support new software and operating systems
* Establish and maintain professional, empathetic, and respectful client relationships
* Travel to St. Louis Arc sites as needed to provide on-site support
What you can expect from us:
We'll celebrate and empower your unique gifts and contributions.
We'll help you help others. You'll be embraced and uplifted in our inclusive circle of support.
* You'll have a voice and the autonomy to put into action your ideas for doing your job better-and serve others better.
* Hands-on leadership that empowers team member innovation.
* Opportunities to learn and grow, plus benefits to support your personal and professional well-being such as health insurance, retirement, and time off.
What we expect of you:
The flexible, respectful individual we see is an innovative and quick thinker with these qualifications:
Join others with your impeccable interpersonal skills, good intentions, and compassion to help people.
* Associates, Bachelor's, or technical certifications strongly desired; or 2 years related experience and/or training; or equivalent combination of education and experience
* Two years of IT Helpdesk experience preferred
We look forward to welcoming someone with the following knowledge and skills:
* Strong user skills in PC, Windows, and LAN networks
* Knowledge of Windows in a hybrid environment
* Experience supporting users in person, by phone, and via remote management tools (RMM)
* Ability to configure and support mobile devices, desktops, laptops, printers etc.
* Ability to multitask, prioritize work, and work independently
* Excellent customer service, communication, and organizational skills
* Knowledge of TCP/IP and basic network troubleshooting
Join our circle.
Apply today.
About St. Louis Arc:
Since 1950, people with disabilities and their families have been placing their trust with the St. Louis Arc. Today, our 400+ team members serve more than 4,500 children, teens, and adults with autism spectrum disorders, Down syndrome, intellectual and other developmental disabilities.
$26 hourly 6d ago
FACCSM / IT Support Specialist - (C) USTRANSCOM
Nemean Solutions
Remote support technician job in Scott Air Force Base, IL
Full-time Description
Nemean Solutions, headquartered in Sierra Vista, AZ, is a certified SBA 8(a) Native Hawaiian Organization (NHO) and veteran-operated company providing advanced Military Intelligence, Enterprise and Cloud IT services, Cybersecurity, Special Operations Forces (SOF) Exercise and Training, and niche Program Support and Professional Services to Federal and State Agencies supporting the US Government Defense, Intelligence and Aerospace sectors.
Job Overview:
The FACCSM / IT Support Specialist provides Functional Area Communications and Computer Systems Manager (FACCSM) and IT support for classified and unclassified environments.
Support Hours: Applicant shall be available during core work hours as established the Government customer.
Essential Duties & Responsibilities:
Provide NIPR/SIPR desktop and system support.
Install and maintain approved software.
Perform SIPR token trusted agent duties.
Support VTCs, conference rooms, and exercise IT needs.
Provide end-user troubleshooting and training.
Maintain IT inventory and access permissions.
Competencies:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Requirements
Minimum Requirements/Education:
Associate's or Bachelor's degree (or equivalent experience).
3-5 years of DoD IT support experience.
Experience supporting classified environments.
Strong customer service skills.
Due to federal contract requirements, applicants must be U.S. citizens.
Security Requirement:
Active Secret Security Clearance required.
Please note: This position is contingent upon contract award
What Nemean Solutions, LLC offers:
Medical, Dental, and Vision insurance plans, Paid Time Off, sick leave, 401k Retirement Savings plan with company match and more.
Nemean Solutions is proud to be a Veteran friendly employer and provides Equal Employment Opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. Equal Opportunity for VEVRAA Protected Veterans. Nemean Solutions, LLC will not discriminate against employees and job applicants who inquire about, discuss, or disclose compensation information.
$38k-64k yearly est. 36d ago
Support Technician
Lightedge Solutions 3.3
Remote support technician job in Saint Louis, MO
The SupportTechnician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Responsibilities
Follow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA)
Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests
Install hardware upgrades and parts replacements into existing equipment
Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies
Perform Network, Operating System, SANStorage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedgemanaged customers and internal systems
Create and update internal documentation of procedures, solutions to common problems, and customer-facing support materials
Accurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs
Escalate to other teams per procedure following and maintaining SLAs
Partner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs
Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers. Continue as a lifelong learner through multiple training opportunities
Provide after-hours support as part of an operations on-call rotation to maintain high availability of services
Requirements
3-5 years of experience in a technical support role with a focus on system administration or networking
Intermediate knowledge supporting and administering in some of these areas:
IBMi, Windows,Unix, and/or Linux server Operating Systems
IBM operations for scheduled jobs and tasks
Virtualization technologies (VMware, Nutanix AHV, or HyperV)
Server hardware (Dell, HPE, Lenovo, etc)
LAN/WAN Networks (Cisco, Juniper, Arista, etc)
Firewalls (Palo Alto, Fortigate, Cisco ASA, etc)
Web services (Apache, IIS, etc)
Databases (MySQL, MSSQL, Mongo, etc)
IPSEC and SSL VPN
Load Balancers (F5, NSX, etc)
Excellent written and verbal communication skills
Problem solving skills and the ability to prioritize
Customer service
Possess the ability to comprehend and execute documented escalation procedures under pressure
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
$41k-59k yearly est. Auto-Apply 60d+ ago
IT Helpdesk Specialist
First Community Credit Union 3.8
Remote support technician job in Chesterfield, MO
IT Helpdesk Specialist IT Helpdesk Specialist Provides technical support to users, resolving issues related to hardware, software, and network systems. The first point of contact for users seeking assistance and are responsible for diagnosing, troubleshooting, and resolving basic technical problems, often via phone, email, or in-person. Will also document issues, escalate complex problems, and provide guidance to users on using IT systems.
Job Duties
Implement, install, configure, troubleshoot, and evaluate existing and new Windows workstation operating systems
Automate systems tasks using popular scripting languages
Create and maintain system documentation and inventory
Research and recommend new technologies to improve system performance
Work collaboratively on an IT helpdesk team
Maintain and patch workstations for the latest releases and security updates
Skills
Knowledge of common protocols such as SSL, HTTP/S, DNS, SMTP, IPSec and others.
Very strong understanding of Windows workstations
Knowledge on creating and automating silent installs of software for workstations
Knowledge of workstation build processes, procedures, and technologies such as MDT and Windows Autopilot
Knowledge of PowerShell scripting a plus.
Knowledge of Azure, Entra, Microsoft 365 ecosystem.
Knowledge of Active Directory and DNS
Knowledge of networked printers and printer management
Excellent technical communication skills to convey to end users effectively both verbally and in writing.
Ability to exercise good, independent judgement in the performance of duties.
Ability to work independently and as a team member.