User Support Specialist
Remote Support Technician Job In Anniston, AL
Employment Type: Full-Time, Mid Entry Level Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
* Assist users with various IT-related troubles
* Install and maintain USAO hardware and software
* Physically move IT equipment
* Administer user accounts
* Monitor and diagnose IT systems
* Actively use trouble tickets to follow issues
* Training district users
* Tracking IT equipment
Qualifications:
* Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
* Certain applications may require certification by the software provider.
* Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
* Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
Ideally, you will also have:
* Prior experience in automated litigation support preferred.
* Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.
* Excellent oral and written communication skills required.
* Pleasant telephone manners are important. Undergraduate degree valued.
Our commitment
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
* Health, Dental, and Vision
* Life Insurance
* 401k
* Flexible Spending Account (Health, Dependent Care, and Commuter)
* Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of meaningful government innovation!
Explore additional job opportunities with CGS on our Job Board:
*************************************
For more information about CGS please visit: ************************** or contact:
Email: *******************
$59,084.48 - $75,965.76 a year
Information Systems Technician
Remote Support Technician Job In Rainbow City, AL
ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America's Navy. Information Professionals who oversee the seamless operation of the global Naval network environment are key to these efforts.
Their responsibilities include: Mapping out the network platforms of the future Ensuring the effectiveness of the Navy technologies Helping to develop and deploy information systems, command and control, and space systems Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries and developing unmatched knowledge of the battlespace during wartime RESPONSIBILITIES As an IP, you are among those who plan, acquire, secure, operate, and maintain the Naval network and the systems that support Navy operations and business processes.
This role may include: Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic, and business advantages afloat and ashore Driving interoperability with joint, allied, and coalition partners Building professional excellence through education, training, certification, and milestone qualifications Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques, and a culture of innovation Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology WORK ENVIRONMENT Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore.
This could include: Being part of Battle Group staffs on ships at sea Working in C4I/Space/Surveillance on shore tours Serving on major Navy and joint staffs Serving in command of key communication and surveillance facilities around the globe TRAINING & ADVANCEMENT Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, R.
I.
Upon completion, they typically attend a five-week IP Basic Course of instruction in Pensacola, Fla.
, before or during their initial assignment.
IPs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
It's also important to note that specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields.
EDUCATION OPPORTUNITIES Beyond professional credentials and certifications, Information Professionals can advance their education by: Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC) Completing Joint Professional Military Education (JPME) at one of the various service colleges Postgraduate education is important to the success of the Information Professional.
Most IPs will complete a master's degree in C4I, space, information systems, computer science, or modeling and simulation.
There's also potential to pursue a graduate certificate, DoD certifications, federal executive fellowships, and information assurance scholarships and internships.
QUALIFICATIONS & REQUIREMENTS A four-year degree is required to work as an Information Professional.
Candidates seeking an Officer position in this community must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of the following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, or General Engineering.
All candidates must also be: U.
S.
citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance, and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before, or whether you've never served before.
Production Support / Tech Cleaning
Remote Support Technician Job In Pell City, AL
Team Member-Production Support Leadec Industrial Services is a leading provider of manufacturing support services to the global automotive industry. Our mission is to partner with industrial manufacturers by delivering manufacturing support services that made a measurable improvement in our customers' quality, uptime and total cost
Essential Duties and Responsibilities:
Complete tasks in accordance with standardized quality checklists
Continually seek out opportunities to improve onsite activities
Master skills associated with the versatility matrix
Review current best practices resulting in efficiencies relating to time, material usage, and safety
Live "Safety is Your Life" Program. Use proper personal protective equipment, i.e., hearing protection, steel toed shoes, safety glasses, etc., as required for the task at hand
All other duties as assigned by Leadec site management
Competencies:
One year of industrial experience and janitorial experience preferred
Customer Service Orientation - Satisfying customers
Adaptability - Willingness to deal with unexpected challenges or circumstances
Problem Solving - Define problems and bring about viable solutions
Servicing the Customer - Readily initiate actions to meet or exceed the needs of the customer
Strong work ethic
Knowledge, Skills, and Abilities:
Communication Skills - Able to communicate with team members and management
Language Ability - Ability to understand written job instructions
Math Ability -Ability to perform simple addition, subtraction and multiplication of manhours / minutes
Reasoning Ability - Ability to conduct basic problem solving
Physical Requirements:
Frequently required to stand and walk on concrete and/or steel surface for up to 8-12 hours. Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl into confined spaces. You will be required to push, pull 150 pounds occasionally and lift or carry up to 30 pounds often and up to 50 pounds occasionally. Our vision standard requires the employee to have close and distance vision, peripheral vision, depth perception and focus adjustment.
General Qualifications:
Works in a safe manner looking for ways to improve
Wears PPE
Flexible schedule - willing to work unscheduled overtime, and sometimes weekends
Dependable - Will be at work on time each day
Reliable transportation
Work in varying environmental conditions - paint shop (high humidity)
Work in manufacturing environment - (fast paced)
Physically can perform work - Lifting up to 50lbs, excessive walking, etc.
Teamwork - can communicate with team with no challenges
Follows work instructions
Independence - can work without direct supervision
Continuous Improvement mindset
Professional communication skills
Special qualifications:
Manufacturing experience
Tow motor experience
Fork lift experience
Logistics experience
Assembly line experience
Paint application experience
Benefits:
Medical
Dental
Vision
401K
Vacation
Paid Holiday
Employee Assistance
Requirements
*Must pass drug, background
Software Support Analyst Tier II
Remote Support Technician Job In Temple, GA
JOB TITLE: Software Support Analyst Tier II DEPARTMENT: Public Sector REPORTS TO: Support Manager TRAVEL: 5-10% travel required ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively
Available to work in the Canton, GA office
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
Associate's degree or higher from a college or university is preferred
IT Level II Support Specialist
Remote Support Technician Job In Sylacauga, AL
The CompanyImerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers' products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.The PositionIT Level II Support SpecialistJob Summary
Job Description: IT Level 2 Support Specialist (Hybrid) with Mineral Mining OT Experience
Position Overview:
We are seeking an experienced IT Level 2 Support Specialist with a strong background in Operational Technology (OT) systems in the mineral mining industry. This hybrid position combines onsite and remote responsibilities, requiring a professional capable of troubleshooting, maintaining, and improving IT and OT infrastructure to ensure seamless operations in a demanding industrial environment.
Key Responsibilities:
• Provide Level 2 support for IT infrastructure, including hardware, software, and network systems.
• Maintain, troubleshoot, and optimize OT systems specific to mineral mining operations (e.g., SCADA, PLCs, DCS).
• Collaborate with cross-functional teams to address IT and OT integration challenges, ensuring reliable communication between enterprise and industrial systems.
• Monitor and manage network security, addressing vulnerabilities specific to OT environments.
• Perform regular maintenance, updates, and patches to IT and OT systems to ensure compliance and reduce downtime.
• Respond to and resolve tickets escalated from Level 1 support, ensuring timely and accurate resolutions.
• Assist in disaster recovery planning and implementation for IT/OT systems.
• Document processes, troubleshooting steps, and solutions to create a robust IT/OT operations knowledge base.
• Provide user training and support for OT and IT systems, ensuring effective utilization.
• Ensure compliance with industry standards and regulations, particularly those related to industrial safety and data security.
Required Qualifications:
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience:
• Minimum of 3-5 years in IT support roles, with at least 2 years of experience in OT systems within the mineral mining industry.
• Hands-on experience with SCADA systems, PLC programming, and industrial control networks.
• Technical Skills:
• Strong knowledge of Windows and Linux server environments.
• Proficiency in networking protocols and devices (e.g., TCP/IP, firewalls, switches, and routers).
• Familiarity with industrial communication protocols (e.g., Modbus, OPC, Profibus).
• Experience with cybersecurity practices for OT environments.
• Knowledge of cloud platforms and virtualization technologies (e.g., VMware, Azure).
• Soft Skills:
• Strong problem-solving abilities and attention to detail.
• Excellent communication and collaboration skills.
• Ability to prioritize tasks in a fast-paced environment.
Preferred Qualifications:
• Certifications: CompTIA Network+, Microsoft Certified: Azure Administrator Associate, or equivalent.
• Familiarity with ERP systems used in the mining industry.
• Understanding of ISO 27001 and other IT/OT security standards.
Work Environment:
• Hybrid work schedule with remote support and onsite visits to mining locations.
• Flexibility to travel to remote sites as needed.
• Availability for on-call support in case of critical system issues.
Benefits:
• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and certifications.
• Flexible work environment.
Position TypeFull time
and
Permanent
Only technical issues will be monitored through the below inbox:
******************************
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.
IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.
Project Technician
Remote Support Technician Job In Leeds, AL
Are you looking for a career opportunity to use your construction experience in a fast-paced team-oriented environment? Maybe you've been thinking about using your talents to become more than what your job says you are, but just haven't had the chance?
ALA-SEASON is a rapidly expanding commercial construction company with three offices in Alabama, performing commercial contracting work all over the Southeast. We take pride in the work we perform for our customers and only hire self-motivated individuals who want to achieve more. ALA-SEASON was named to the Inc. 5000 Fastest Growing Companies in 2023! We've doubled in size in under 5 years! And we're looking for great quality candidates who are driven for success!
This role with ALA-SEASON offers:
Company vehicle, with gas card, insurance, and maintenance covered!
Computer and cellphone for business purposes provided!
401(k) matching - profit sharing eligible!
Health Insurance - contributions for you and your whole family!
Dental Insurance
Vision Insurance
Paid Time Off that accrues (you keep it, because you earned it!)
Life Insurance at no cost to you!
Job Summary for this role:
Performs various maintenance duties and handles service requests requiring general technical labor skills.
General Accountabilities:
Routinely performs general building/contracting functions under direct supervision.
Understanding and performance of various trades including plumbing, electrical, carpentry, general interior and exterior building work.
Performs routine maintenance for buildings.
Orders parts, supplies, or equipment to fix routine commercial and industrial buildings
Plans and lays out repair work, using diagrams, drawings, blueprints, maintenance manuals, or schematic diagrams.
Performs general cleaning duties of buildings or properties as needed.
Records type and cost of maintenance or repair work.
The company reserves the right to add or change duties at any time.
**All applicants must pass pre-employment testing to include: background check, MVR, and drug testing in order to qualify for employment**
ALA-SEASON is an Equal Employment Opportunity employer.
Requirements
Job Qualifications
Education: High school diploma or equivalent
Experience: 1-2 years of related experience in building, operations, or maintenance performance/upkeep
General abilities in maintenance work across disciplines
Must be proficient with basic computer skills to generate email and text messages
Active Driver's License with clean driving record
Physical Requirements
Site Environment - site work will require ability to navigate uneven project site terrain, ability to climb ladders/scaffolding, walk up and down stairs, ability to lift 50 lbs
Read reduced size black and white spec sheets, reports, schedules on computer screens or hard print
Skills
Equipment maintenance
Repairing
Troubleshooting
Critical thinking
Equipment selection
Visit our website at ***************** to checkout more about our company!
Operations Support Specialist
Remote Support Technician Job In Oxford, AL
COMPANY BACKGROUND: HGS Engineering, Inc., is a professional services consulting firm providing comprehensive environmental, engineering, health/safety, emergency management, and information technology support to the federal government and private clients. HGS has a comprehensive benefit package that includes health care, vacation and sick leave, educational incentives, long term health insurance and a 401(k) retirement plan.
ROLE: Operations Support Specialist JOB DESCRIPTION: The candidate must be an extremely organized individual who will directly provide support to various EHS projects, namely lockout/tagout, out of the HGS Oxford offices. The individual will report to the HGS Project Manager and will be responsible for overall project tracking using multiple Microsoft Excel tracking sheets, to include daily updates of project status files, inventories and other project management tasks on an extremely complex project. In addition to project management/tracking, the candidate will be required to generate deliverables using data generated from the technical field team. Additional responsibilities include printing, lamination, and travel to the project site for deliverable posting. The desired candidate should be extremely organized, proficient in the Microsoft Office suite of products, and self-motivated. Travel is not anticipated outside of visits to the project site. As an Operations Support Specialist, you will be responsible for:
providing assistance with regulatory research and report preparation;
entering audit findings into databases;
assisting with environmental permit/plan preparation;
reviewing written deliverables for grammar, formatting, and fluency;
developing and maintaining an operations schedule for the environmental department, including all mobilizations, interim and final deliverables, and staff availability;
assisting corporate staff in preparing proposals and responses to government solicitations (as directed);
acting as scribe during kickoff and routine meetings with clients (preparing associated minutes); and
performing other related duties as assigned.
EDUCATION/EXPERIENCE REQUIREMENTS: High school diploma or equivalent (required). Bachelor's (preferred). OTHER DETAILS:
Must be a US Citizen
Must pass a pre-employment drug test
Must pass a pre-employment background check
No remote work options
References and writing sample required during interview process
*HGS Engineering, Inc. is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants for employment. HGS prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Our policies, procedures, and practices with respect to all recruitment and hiring efforts are reviewed on an annual basis by an external organization as part of our active Affirmative Action Program. *ADA Notice: HGS is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, HGS will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact the HGS Human Resources Department at ************.
Technology Support Tech II - Information Tech (Days)
Remote Support Technician Job In Carrollton, GA
The Technology Support Technician is a team member of the Information Technology department, participating in the day-to-day operations of the office. The Technology Support Tech, performs general maintenance tasks, troubleshoots and repairs hardware and peripheral equipment located throughout the organization. This individual must be capable of making decisions regarding the urgency and or seriousness of calls and serve as a liaison between the technical staff of the department and the department's wide variety of customers. Depending on operations, business or project needs, the Technology Support Tech may be asked to perform duties outside what is defined in the job description on a temporary basis.
Education:
High School Diploma or GED
Experience:
Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.
Licenses and Certifications:
Driver's License
Qualifications:
High school diploma required and 3 years of related experience. 2 years with degree.
2+ years of experience in the medical environment considered a plus.
Neat, pleasant demeanor, confident personality.
Organized, accurate, good knowledge of English grammar and spelling.
Ability to create technical procedural documentation.
Windows hardware (Desktop) or voice hardware (Telecom) and software troubleshooting experience.
Ability to multi-task in a fast-paced environment.
Prior experience in problem resolution position and or customer service required.
Microsoft Configuration Manager Experience (Desktop) or Cisco Call Manager PBX (Telecom) experience is a plus.
Ability to recognize, analyze, and effectively solve problems in a timely organized manner using industry best practices and procedures.
M-F 8:30A-5P
IT Internship (Summer 2025)
Remote Support Technician Job In Leeds, AL
TA Services has been the premier integrated solutions provider for Freight Brokerage, Managed Transportation, Warehouse and Fulfillment, and Cross Border Logistics needs since 1986.
Company culture is intentional here at TA Services and our core values help guide us in the cultivation of that culture. We know how important it is to join a company where you feel valued and are given opportunities for advancement. That is why we give everyone the tools and training to reach their full potential! If you think TA Services could be a home for you, take a look at our five core values to check if your values align with ours:
People First
- Our people come first. We take pride in working together to create sustainable relationships.
Service
- Service is at the core of what we do and who we are. We are honest in our approach, genuine in our care, and thoughtful in our execution.
Safety
- Not silent nor second. Safety is engrained in our people, processes, and daily operations.
Results
- We create value-driven solutions that deliver extraordinary results.
Innovation
- Continuously adapting, we encourage great ideas to create solutions that matter.
Job Description
The IT Internship will assist our Information Technology department. This internship is a hands-on experience in various areas of IT, including troubleshooting, systems support, network management, and software development.
Key Responsibilities
Technical Support: Assist in troubleshooting hardware, software, and network issues.
System Maintenance: Perform system backups, updates, and routine maintenance tasks.
Installations: Assist in the installation of software and hardware for new or existing employees.
Help Desk Support: Respond to IT-related queries and assist users with technical issues.
Software Testing: Participate in software testing and bug reporting for in-house applications.
Research & Development: Assist in researching new technologies and suggesting improvements to current systems.
Qualifications
Basic Technical Knowledge -
Familiarity with operating systems, understanding of common office software (e.g., Microsoft Office Suite, Google Workspace), and basic knowledge of hardware components (e.g., PCs, printers, servers).
Troubleshooting & Problem Solving -
Ability to follow troubleshooting procedures to resolve IT-related problems.
Database Fundamentals
- Basic understanding of databases (SQL or NoSQL).
Time Management
- Ability to handle multiple tasks and prioritize based on urgency.
Teamwork
- Willingness to collaborate with team members and support different departments.
Tools & Systems
Software
JIRA, Office 365, SQL, etc.
Equipment
Computer, phone, high-speed internet, and other standard office tools.
Education & Qualifications
Earning a degree in Information Technology or related fields
Working Conditions
Office-based position in a well-lit, climate-controlled environment.
Hours are 8 AM to 5 PM, Monday through Friday in office.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technician - Rental Store
Remote Support Technician Job In Oxford, AL
The Technician is responsible for performing jobs involving the service and repair of equipment, working both independently and on a team. Examples of the types of machinery that the candidate must be able to evaluate, and repair include earth moving equipment, diesel engines, electric power generators, lift trucks, and allied products. Extensive on the job training, classroom instruction, and e-learning must be successfully completed to remain in the technician training program. The Technician will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. The Technician will advance in classification as attitude, skill level, and job performance allows.
Plans and performs minor repairs using correct tools and procedures
Orders and return parts for assigned jobs in timely manner
Ability to perform the following tasks on basic components in work area including engine, hydraulic, transmission, and electrical components: remove and install; disassemble and reassemble; perform minor adjustments
Ability to perform Preventive Maintenance service according to factory guidelines
Demonstrates proper use of service information systems
Works as helper in field service with experienced Technician as required
Adheres to and follows all applicable and required safety standards and procedures
Works independently in the field as required
IT Internship (Summer 2025)
Remote Support Technician Job In Leeds, AL
TA Services has been the premier integrated solutions provider for Freight Brokerage, Managed Transportation, Warehouse and Fulfillment, and Cross Border Logistics needs since 1986. Company culture is intentional here at TA Services and our core values help guide us in the cultivation of that culture. We know how important it is to join a company where you feel valued and are given opportunities for advancement. That is why we give everyone the tools and training to reach their full potential! If you think TA Services could be a home for you, take a look at our five core values to check if your values align with ours:
People First
- Our people come first. We take pride in working together to create sustainable relationships.
Service
- Service is at the core of what we do and who we are. We are honest in our approach, genuine in our care, and thoughtful in our execution.
Safety
- Not silent nor second. Safety is engrained in our people, processes, and daily operations.
Results
- We create value-driven solutions that deliver extraordinary results.
Innovation
- Continuously adapting, we encourage great ideas to create solutions that matter.
Job Description
The IT Internship will assist our Information Technology department. This internship is a hands-on experience in various areas of IT, including troubleshooting, systems support, network management, and software development.
Key Responsibilities
Technical Support
: Assist in troubleshooting hardware, software, and network issues.
System Maintenance
: Perform system backups, updates, and routine maintenance tasks.
Installations
: Assist in the installation of software and hardware for new or existing employees.
Help Desk Support
: Respond to IT-related queries and assist users with technical issues.
Software Testing
: Participate in software testing and bug reporting for in-house applications.
Research & Development
: Assist in researching new technologies and suggesting improvements to current systems.
Qualifications
Basic Technical Knowledge -
Familiarity with operating systems, understanding of common office software (e.g., Microsoft Office Suite, Google Workspace), and basic knowledge of hardware components (e.g., PCs, printers, servers).
Troubleshooting & Problem Solving -
Ability to follow troubleshooting procedures to resolve IT-related problems.
Database Fundamentals
- Basic understanding of databases (SQL or NoSQL).
Time Management
- Ability to handle multiple tasks and prioritize based on urgency.
Teamwork
- Willingness to collaborate with team members and support different departments.
Tools & Systems
Software
JIRA, Office 365, SQL, etc.
Equipment
Computer, phone, high-speed internet, and other standard office tools.
Education & Qualifications
Earning a degree in Information Technology or related fields
Working Conditions
Office-based position in a well-lit, climate-controlled environment.
Hours are 8 AM to 5 PM, Monday through Friday in office.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Client Support Associate
Remote Support Technician Job In Gadsden, AL
Benefits:
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Signing bonus
Training & development
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!
No matter your work background or experience level, we welcome you to apply! What you need:
Strong interpersonal and communication skills
Experience in a fast-paced retail environment
Basic computer proficiency and ability to troubleshoot
Prior customer service or sales experience is preferred, but not required
Willingness to learn and grow in a customer-focused role
Additional Perks:
Full-time and part-time positions are available
Flexible Schedule Options - Work that works for you!
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc
(Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Free tax preparation training and PTIN registration reimbursement
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option
(eligible to participate after working 1,560 hours annually)
401k with Company Match
(eligible to participate after working the first 1,000 hours)
If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
Working at Jackson Hewitt
Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really!)
At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.
PTIN Certification: Yes
Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CANDIDATE ACKNOWLEDGEMENT:
Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.
I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.
I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.
By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.
By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
Support Associate - Chico's
Remote Support Technician Job In Leeds, AL
Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Operational Excellence
• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization
Customer Experience
• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience
Teamwork and Growth
• Promotes an inclusive, collaborative approach to problem solving
• Seeks personal developmental opportunities and readily solicits feedback
Other duties as assigned.
This position may be found in multiple brands. Some duties may vary from brand to brand.
QUALIFICATIONS:
• High school diploma or equivalent
• Previous stock or cashier experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to learn or adapt to technology provided by the company
• Must be able to work the majority of the shift standing
• Ability to work quickly and within strict timelines
• Ability to demonstrate teamwork
• Exposure to visual merchandising and product placement techniques desired
• Communicate with customers, Associates, and Management; wear / communicate with headset
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
PHYSICAL REQUIREMENTS:
• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.
0797 The Shops of Grand River
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
Store Support
Remote Support Technician Job In Trussville, AL
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
Support Lead Part Time
Remote Support Technician Job In Jacksonville, AL
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
What does the Support Lead do?
Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales.
How do they do it?
As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!
Wow the Customer
: Put the customer first and make a difference in people's lives
Unleash Passion
: Check your ego at the door and do what you say you will do
Hold the Penny Hostage
: Treat Five Below like your own business and hire talent that will do the same
Achieve the Impossible
: Set the bar high for self and team and make sure to take risks
Work Hard, Have Fun, Build a Career
: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Key Attributes:
Customer Service
Organization
Productivity
Ability to multi-task
Follows Directions
Professionalism
Trainer/Developer/Motivator
Communication
Sales Driver/Goal Oriented
RESPONSIBILITIES:
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Responsible for leading Front End Operations
Training the staff on the High Fives of Customer Service
Ensures that each guest has a fast, friendly, checkout
Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
Responsible for opening and closing store procedures
Assists with Front End Operations
Responsible for performing SM duties in their absence
Assists in supervising all Associates
Assists in training all Associates
Assists in coaching all Associates
Assists in developing all Associates
Reviews all corporate communications and reacts accordingly
Partners with supervisors or corporate office regarding store issues
Drives store sales and controls expenses
Assists payroll process and ensures payroll is within budget
Assists in merchandising procedures
Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP)
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
Authorizes register functions including post voids, returns and discounts
Complies with Human Resources policies and procedures
Assists in receiving and stocking procedures
Unloads merchandise from trucks
Checks in shipments
Stages merchandise for the sales floor
Packs out merchandise
Assists front end and queue merchandising
Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time
QUALIFICATIONS:
High School Graduate or equivalent.
College experience preferred
Minimum 1 year of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has ***************** email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
Network Technician II-FO
Remote Support Technician Job In Leeds, AL
Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better. + As part of the Kinetic family, you'll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
+ Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better every day.
**_________________________________________________________**
**About This Role:**
Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better. As part of the Kinetic family, you'll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better every day.
**What You'll Do:**
+ Performs routine installation, maintenance, and repair activities for network systems including voice, data, network, transport, and video equipment.
+ Presents and conducts self in a professional manner; promotes positive company image to the public.
+ Completes post installation tests for call processing functionality and AMA testing.
+ Performs monthly routine maintenance tasks. Coordinates central office translations activities.
**Do You Have?**
+ Basic understanding of telecommunications voice and data networks.
+ Knowledge of computer hardware, software, components, and applications.
+ Ability to distinguish colors in use of color-coded cable.
+ Ability to work outside in all weather conditions.
+ Capable of working aloft, climbing, bending, pulling, reaching overhead, and lifting up to 50 lbs.
+ Effective communication and customer service skills.
+ Attention to detail and problem-solving skills
+ Basic math and PC skills.
+ Must successfully complete required safety training.
+ Able to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
+ Able to respond to after hour callouts.
**Minimum Requirements:**
+ Valid driver's license and safe driving record.
+ Associate degree in a technical discipline and 4-6 years technical/telephony experience with 4+ years directly related to the job; or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required. This is a safety sensitive position.
**Physical Tasks- Standing Continuously: 67-100% | Walking Continuously: 67 - 100% | Sitting Occasionally: 0-33%**
**Driving- Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs: Continuously: 67-100% | >15-30 lbs: Continuously: 67-100% | >30+ lbs: Continuously: 67-100%**
**Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%**
**Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 - 66%**
**Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%**
**Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Hand and Power Tools, Van**
**Types of Driver's License Required: Driver's License**
**_________________________________________________________**
**Our Benefits:**
+ Medical, Dental, Vision Insurance Plans
+ 401K Plan
+ Health & Flexible Savings Account
+ Life and AD&D, Spousal Life, Child Life Insurance Plans
+ Educational Assistance Plan
+ Identity Theft, Legal, Auto & Home and Pet Insurance
+ ******************************
**Windstream CIB Statement:**
Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.
**Our Employee Resource Groups:**
+ WinVets - Veteran Employee Resource Group
+ WOW - Women Employee Resource Group
+ WINPRIDE - LGBTQ+ Employee Resource Group
+ WBPN - Black Professional Resource Group
+ WARG - Ability Resource Group
+ LaFamilia -Hispanic Resource Group
+ AAPI - Asian American Pacific Islander Resource Group
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
**Notice to Non-U.S. Citizens:** Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream's network. _If you are not a U.S. citizen, please notify your recruiter or email *************************** as soon as possible for information on Windstream's foreign personnel disclosure and approval requirements._
**Job Details**
**Job Family** **Field Operations**
**Job Function** **Operations**
**Pay Type** **Hourly**
Substance Use Peer, Certified Recovery Support Specialist (Part-Time /Full-Time)
Remote Support Technician Job In Sylacauga, AL
AltaPointe Health is pleased to introduce enhanced competitive pay rates across our locations! Contact a recruiter today to explore a variety of positions available, including part-time and full-time roles in both clinical and clerical settings!
Responsibilities
Primary Job Function and Responsibilities:
Promotes self-determination, recovery, self-advocacy, and self-direction; assisting individuals in identifying strengths; wellness goals; setting objectives and identifying barriers
Works collaboratively with AHS team members and outside entities
Provides individual and group peer support work with individuals
Helps consumers with community advocacy and outside resource linkages assisting individuals in obtaining community resources when needs are identified
Conducts outreach in a variety of settings to engage adults who are homeless and have a substance use disorder
Completes and submits required documentation in a timely manner
Transports clients when appropriate and necessary
Assists in connecting clients to support groups in the community to learn from other peers, to promote hope, to problem-solve through work situations, and to decrease social isolation
Offers hope and encouragement by serving as a role model in recovery.
Makes multiple contacts to consumers per week as needed while maintaining healthy professional boundaries with consumers
Clinical Record Keeping
Documents in a timely fashion per AHS policy.
Documents measurable and specific goals in the individualized service plan.
Documents in a clear and concise manner, types of consumer problems, and services provided after every contact.
Documents case disposition, case closings, follow- up and referrals.
Supervision and Consultation:
Seeks supervision and consultation as needed.
Accepts and employs suggestions for improvement.
Record Keeping:
Maintains confidential files containing required information for each supported employment client.
Maintains documentation for those individuals receiving services.
Provides timely documentation that meets requirements of various funding sources including Vocational Rehabilitation, Medicaid, and others.
Case Load Management:
Effectively manages caseload based on consumer needs.
Meets AltaPointe productivity standards, 100 hours for Peer Support Position.
Courteous and respectful towards consumers, visitors and co-workers:
Treats consumers with care, dignity, and compassion.
Respects consumer's privacy and confidentiality.
Is pleasant and cooperative with others.
Assists consumers and visitors as needed.
Personal values don't inhibit ability to relate and care for others.
Is sensitive to the consumer's needs, expectations and individual differences.
Is gentle and calm with consumers and families.
Administrative and Other Related Duties as Assigned:
Actively participates in Performance Improvement activities.
Actively participates in AltaPointe committees as required.
Completes assigned tasks in a timely manner.
Follows AltaPointe policies and procedures.
Attends to required in-service training and other workshops.
Qualifications
High School diploma or equivalent and Peer Specialist Certification through State of Alabama Department of Mental Health. Must be 23 years of age, maintain a valid Alabama driver license and an acceptable driving record. Must maintain proof of current liability insurance. Must be proficient in basic computer word-processing. Must have two consecutive years in Substance Abuse Recovery and be comfortable self-identifying as being in recovery. Within six months of hire must have:
Knowledge of the nature of addiction as a primary illness
Knowledge of cultural and gender specific issues relative to addiction
Knowledge of Substance Abuse treatment principles
Knowledge of psychiatric rehabilitation principles
Knowledge of twelve-step support groups such as AA, NA, CA, and other self-help groups
Understands the dynamics of co-dependency of addicted individuals and other typical behaviors of these consumers, such as denial and manipulation
Understands the behavioral, psychological, physical health and social effects of psychoactive drugs, including alcohol and tobacco, on the consumer and significant others
Knowledge of helping strategies for reducing the negative effects of substance abuse and dependency and how to tailor strategies and treatment modalities to the consumer's stage of dependency, change or recovery
Knowledge of medical and pharmaceutical resources in the treatment of addictive disease and other substance related disorders
Knowledge of the risk for illnesses among IV drug users such as HIV/AIDS and T.B
Knowledge of the criminal justice system including court hearings, judges, court referral officers, probation officers if applicable
Knowledge of behavioral management, crisis intervention to consumers with substance abuse/addiction issues
Senior Help Desk Technician
Remote Support Technician Job In Anniston, AL
Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
* Backup/Restoration admin/support
* File Server support
* User Account/Mailbox administration
* Software/Hardware installation
* Handheld device installation/troubleshooting/support
* Remote User setup/support/troubleshooting
* End-user training
* Creation of procedural documentation
* Creation of spreadsheets/databases for tracking purposes
* Record and update required information for all IT-related tickets utilizing ITIL
* Creation of Incident work-log entries
* Accurately answer user support questions of software and hardware in the EOUSA office environment
* Maintain Account Management forms for new and departed users per Government policy and procedures
* Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
* Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. using spreadsheets
* Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
* Submit weekly status reports and monthly surveys
* Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
* Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions
Qualifications:
* One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include:
* ITIL Foundations certification
* Change Management experience
* Active DOD clearance of Level 6 Public Trust or above
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package:
* Health, Dental, and Vision
* Life Insurance
* 401k
* Flexible Spending Account (Health, Dependent Care, and Commuter)
* Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
*************************************
For more information about CGS please visit: ************************** or contact:
Email: *******************
$84,000 - $108,000 a year
Software Support Analyst Tier II
Remote Support Technician Job In Temple, GA
JOB TITLE: Software Support Analyst Tier II DEPARTMENT: Public Sector REPORTS TO: Support Manager TRAVEL: 5-10% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
* Build and maintain effective relationships with team members, management, in-house software developers and clients.
* Identify, troubleshoot and resolve application issues.
* Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
* Document all reported issues and task details; analyze gathered data.
* Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
* High school diploma or equivalent
* Two (2) years related experience
* Must have a proficient understanding of computer and technical concepts
* Must have strong troubleshooting skills
* Must have strong verbal and written communication skills
* Ability to prioritize workload and manage multiple responsibilities effectively
* Available to work in the Canton, GA office
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
* Associate's degree or higher from a college or university is preferred
Information Systems Technician
Remote Support Technician Job In Cave Spring, GA
ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America's Navy. Information Professionals who oversee the seamless operation of the global Naval network environment are key to these efforts.
Their responsibilities include: Mapping out the network platforms of the future Ensuring the effectiveness of the Navy technologies Helping to develop and deploy information systems, command and control, and space systems Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries and developing unmatched knowledge of the battlespace during wartime RESPONSIBILITIES As an IP, you are among those who plan, acquire, secure, operate, and maintain the Naval network and the systems that support Navy operations and business processes.
This role may include: Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic, and business advantages afloat and ashore Driving interoperability with joint, allied, and coalition partners Building professional excellence through education, training, certification, and milestone qualifications Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques, and a culture of innovation Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology WORK ENVIRONMENT Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore.
This could include: Being part of Battle Group staffs on ships at sea Working in C4I/Space/Surveillance on shore tours Serving on major Navy and joint staffs Serving in command of key communication and surveillance facilities around the globe TRAINING & ADVANCEMENT Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, R.
I.
Upon completion, they typically attend a five-week IP Basic Course of instruction in Pensacola, Fla.
, before or during their initial assignment.
IPs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
It's also important to note that specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields.
EDUCATION OPPORTUNITIES Beyond professional credentials and certifications, Information Professionals can advance their education by: Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC) Completing Joint Professional Military Education (JPME) at one of the various service colleges Postgraduate education is important to the success of the Information Professional.
Most IPs will complete a master's degree in C4I, space, information systems, computer science, or modeling and simulation.
There's also potential to pursue a graduate certificate, DoD certifications, federal executive fellowships, and information assurance scholarships and internships.
QUALIFICATIONS & REQUIREMENTS A four-year degree is required to work as an Information Professional.
Candidates seeking an Officer position in this community must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of the following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, or General Engineering.
All candidates must also be: U.
S.
citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance, and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before, or whether you've never served before.