Flow Cytometry- Technical Specialist
Remote Support Technician Job 12 miles from Skokie
Employment Type:Full time Shift:Day ShiftDescription:Come be a part of the transformation happening at Loyola Medicine. New state of the art Regional Clinical Laboratory. The new lab enables greater operational efficiencies, improved turnaround times to support future growth and expansion into emerging technologies and lab testing methodologies.
Loyola Medicine, treating the whole person with compassion-to "also treat the human spirit."
Our Vision
As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. We will be the most trusted health partner for life.
***Visa sponsorship is NOT available for this position; this position DOES NOT participate in the F-1 STEM OPT extension program**.
Hours:
Monday-Friday
Day shift:
8:00am -4:30pm
Rotating late Fridays, and Rotating on call holidays
**Brand NEW Clinical Laboratory - Features daylight access, in an open concept lab space**
Area: Flow Cytometry
About the Job
In this role, the Technical Specialist (Flow Cytometry) will oversee the daily operations of the Flow Cytometry laboratory section to ensure the precision and reproducibility of laboratory test results in accordance with accreditation standards and guidelines.
What you'll need
Collaborates with the medical director, manager and faculty in the development of new procedures or programs. Evaluates, validates and implements new instrumentation and procedures. Develops written procedures to maintain regulatory compliance and support new instrumentation and test methodologies. Works with the director to review and revise procedure manuals to ensure test accuracy and regulatory and accreditation requirements. Communicates changes in policies and procedures to appropriate medical center staff and/or clients.
Here's what you'll need
Required:
Associate or bachelor's Degree- Medical Laboratory Science Program
Specific Degree(s): Medical Technology/Technician or Medical Laboratory Science
Licensure/Certifications
Required:
Certified Medical Technologist, Medical Laboratory Scientist, laboratory discipline specific or specialty certificate (ASCP or AMT)
3-5 years of HLA job-related experience
Preferred:
Other: Meets CLIA requirements for a general supervisor (B.S. degree and 1 year clinical experience, or MS degree and 1 year's clinical experience)
Perks & Benefits
Benefits from Day One (Medical and Dental)- Starts on Day 1
Daily Pay (NEW)
Competitive Shift Differentials
Career Development
Tuition Reimbursement
Participation in the Public Service Loan Forgiveness Program
403(b) with Employer Match
On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
Referral Rewards
Perks Program
Our Promise to You
Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues. We are a part of a community which believes in giving back to those we serve.
We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities
We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners
Pay Range: $35.00 - 48.00 per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Trinity Health Benefits Summary
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Fixed Income Desk Analyst
Remote Support Technician Job 14 miles from Skokie
Title: Junior Fixed Income Desk Operations Analyst
Summary: My client, a Global Quantitative Trading Firm in Chicago, is looking to hire a junior desk analyst to assist with the continued buildout of its business. This position offers an ideal opportunity for career advancement at a market-leading trading firm.
You will be working on a real trading desk and work very close to the market. This role has a direct path to a front office seat.
Responsibilities:
Allocating transactions with counterparties via 3rd party systems
Assisting with the set-up of new trading accounts
Managing the day-to-day relationship with firm's clearing provider
Troubleshooting executions and clearing exceptions
Validating vendor invoices against firm's transaction activity
Developing procedures to improve the operational efficiency of the trading desk
Qualifications:
1-3 years of experience in a relevant fixed income seat (Operations/Middle Office preferred)
Excellent interpersonal skills and a comfort level engaging with counterparties and vendors
Comfortability problem-solving, multi-tasking and working in a fast-paced trading environment
Proficiency in Microsoft Office required (Python familiarity is a bonus)
Bachelor's degree required
Technical Support Specialist
Remote Support Technician Job 21 miles from Skokie
Responsibilities:
Learns and follows standard conventions for hardware and software installation, problem diagnosis, and problem resolution.
PC Management, Print Management, Cashless Payment Systems, and Hardware product lines.
Provide technical support over the phone using remote access software as well as on-site support.
Provide on-call technical support. Must be able to troubleshoot problems over the phone with customers.
Communicate with Manufacturers and QA on field issues and provide feedback on new products.
Communicate with customers via phone and email
Provide technical counsel and training to customers
Determines parts, supplies, or tools needed to complete service requests.
Relays any special problems to service management following each call.
Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
Completes all required paperwork and reports (time sheets, service orders, forms, inventory, expense reports, daily project reports, service call reports, and equipment-related items).
Returns defective assemblies or parts to the main office and labels items.
Technical Specialist, FLOW/CYTO
Remote Support Technician Job 12 miles from Skokie
Loyola Medicine, treating the whole person with compassion-to "also treat the human spirit." The Laboratory Department seeks a Technical Specialist to oversee the daily operations of the Core laboratory section to ensure the precision and reproducibility of laboratory testing.
In this role, the Technical Specialist (FLOW/CYTO) will oversee the daily operation to ensure the precision and reproducibility of laboratory test results in accordance with accreditation standards and guidelines. This includes waived, moderate, and high complexity testing. MUST have experience and comfortable working in a high-volume lab, working as a team and with complex manual differentials.
This position is focused on leading the FLOW Cytometry Team. Must have experience with evaluating peripheral blood, bone marrow, tissue or other body fluid.
Here's what you'll need
Collaborates with the medical director, manager and faculty in the development of new procedures or programs. Evaluates, validates and implements new instrumentation and procedures. Develops written procedures to maintain regulatory compliance and support new instrumentation and test methodologies. Works with the director to review and revise procedure manuals to ensure test accuracy and regulatory and accreditation requirements. Communicates changes in policies and procedures to appropriate medical center staff and/or clients.
Here's what you'll need
Required:
Associate or bachelor's Degree- Medical Laboratory Science Program
Specific Degree(s): Medical Technology/Technician or Medical Laboratory Science
Licensure/Certifications
Required:
Certified Medical Technologist, Medical Laboratory Scientist, laboratory discipline specific or specialty certificate (ASCP or AMT)
3-5 years of HLA job-related experience
Preferred:
Other: Meets CLIA requirements for a general supervisor (B.S. degree and 1 year clinical experience, or MS degree and 1 year's clinical experience)
Perks & Benefits
Benefits from Day One (Medical and Dental)- Starts on Day 1
Daily Pay (NEW)
Competitive Shift Differentials
Career Development
Tuition Reimbursement
Participation in the Public Service Loan Forgiveness Program
403(b) with Employer Match
On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
Referral Rewards
Perks Program
Our Promise to You
Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues. We are a part of a community which believes in giving back to those we serve.
We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities
We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners
Field Support Specialist
Remote Support Technician Job 38 miles from Skokie
Title: Technical Service Specialist
Hire Type: Direct Hire
Salary: $65-75K/YR based on experience
Must have: Experience with technical support and onsite upgrades
Overview:
We offer a comprehensive benefits package, including BCBS health plans with PPO and HSA options, a 401(k) plan, and paid short- and long-term disability coverage. Additionally, we provide paid life insurance, as well as dental and vision coverage to support your overall well-being.
Job Duties:
Conducts engineering reviews of design documentation, including vendor manuals and company records, to ensure compliance with stated requirements.
Records data from technical service activities in alignment with company policies and procedures.
Prepares and processes warranty claims, orders, and part quotes.
Identifies significant issues or developments during technical service activities, proposing process improvements to management.
Prepares and delivers technical and program-related presentations to team members and management.
Assesses departmental training needs and collaborates with top management to develop the fiscal budget for the technical service department.
Develops training materials and leads training sessions on technical topics.
Supervises technical and administrative staff involved in technical activities.
Prepares detailed reports to document and communicate the results of technical service efforts.
Reviews industry publications and resources to stay updated on technical advancements and developments.
Qualifications:
Bachelor's degree in mechanical, electrical/electronic, manufacturing engineering, or a related technical field, or equivalent experience.
3-5 years of experience in a quality or technical support role, preferably in a manufacturing environment, with exposure to mechanics, electronics, PLC programming, and electrical systems.
Hands-on experience and familiarity with customized electronic control systems.
Proven experience in conducting training sessions and presentations for customers and/or coworkers.
Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work.
Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred.
Software Support Analyst
Remote Support Technician Job 17 miles from Skokie
The Software Support Analyst will play a crucial role in providing expert support and optimizing software platforms for Ace Hardware Home Services, serving as a subject matter expert for ServiceTitan, Intacct, Monday.com, and other software platforms. You will troubleshoot software issues, assist with system configuration, and ensure that users are maximizing the features and benefits of the ServiceTitan platform
Principal Activities:
Provide onboarding, training, and ongoing support to users on best practices for using ServiceTitan, financial integrations, and inventory management processes.
Troubleshoot and resolve issues related to financial integrations (Intacct, QuickBooks), covering areas like invoicing, billing, accounting, and inventory control.
Develop and deliver targeted training to branch teams and internal staff, ensuring they are equipped with the knowledge of new features, system updates, and effective utilization of the software platforms relevant to their business units.
Resolve branch and staff issues efficiently through a dedicated support ticketing system via Monday.com, with a focus on prioritizing and addressing high-impact concerns.
Assist in the initial setup and ongoing optimization of ServiceTitan tenants, ensuring the system is fine-tuned for maximum performance and aligned with business objectives.
Provide strategic insights to drive the effective use of the ServiceTitan Center of Excellence, promoting deeper, more sophisticated engagement with the platform.
Contribute to monthly communications to branches and staff, keeping them informed of ServiceTitan implementation progress, new support resources, strategic initiatives, and recent product updates.
Assist with the integration of new acquisitions, ensuring smooth transitions and proper system configuration for new business units within ServiceTitan.
Lead change management efforts by supporting teams through system transitions, ensuring they understand and adapt to new tools, processes, and technologies as the business evolves.
Knowledge, Experience, and Competencies: Knowledge, Experience, and Competencies:
3-5 years of experience with ServiceTitan software, including comprehensive usage of key features and modules.
3+ years of experience in the service industry, with a solid understanding of industry-specific workflows.
Bachelor's degree in Information Technology or a related field, or equivalent work experience.
Technical proficiency with software tools like ServiceTitan, Intacct, Monday.com, and Microsoft Office Suite.
Strong hands-on experience with Intacct (and QuickBooks is a plus), including working knowledge of Accounts Receivable (AR), Accounts Payable (AP), and other accounting processes.
Proven ability to manage inventory processes within ServiceTitan, such as stock tracking, ordering, and reporting.
Strong troubleshooting abilities to address and resolve both technical issues and process-related challenges efficiently.
Proficient Excel skills, including the ability to use functions such as VLOOKUP, PivotTables, SUMIF, and various data analysis techniques.
Experience with customer support tools and ticketing systems, with an understanding of escalation processes.
Stakeholder management expertise, with experience managing relationships and expectations across internal teams and external partners.
Strong analytical skills, with the ability to diagnose issues, spot trends, and implement data-driven solutions.
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:
Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
* Benefits are provided in compliance with applicable plans and policies.
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About Ace Hardware Home Services
Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.
Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.
Equal Opportunity Employer
Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.
Information Technology Specialist
Remote Support Technician Job 14 miles from Skokie
We are seeking a proactive and detail-oriented IT Specialist to manage our company's IT systems, support our growing team, and ensure seamless technological operations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work in a fast-paced, startup environment.
Key Responsibilities:
Network Management:
Maintain and optimize local area networks (LAN) and wide area networks (WAN)
Ensure network security and efficiency
Monitor network performance and troubleshoot issues as they arise
Technical Support:
Provide technical support to employees, addressing hardware and software issues promptly
Set up new user accounts, configure hardware, and install software
Assist with onboarding and offboarding of employees, ensuring they have the necessary technological resources
System Administration:
Manage and maintain servers, both on-premises and cloud-based
Ensure regular backups and disaster recovery plans are in place and functioning
Monitor system performance, security, and network integrity
Software and Hardware Management:
Install, configure, and update software applications
Manage inventory of hardware and software assets
Evaluate and recommend new technologies to enhance productivity and efficiency
Security:
Implement and enforce IT security policies
Conduct regular security audits and vulnerability assessments
Stay updated on the latest cybersecurity threats and ensure the company's IT infrastructure is protected
Documentation and Training:
Document IT procedures, configurations, and changes
Provide training and resources to employees to enhance their understanding and use of IT systems
Develop and update user manuals and guides as needed.
Required Qualifications:
On-Site Presence in our office in Chicago
Experience with configuration and maintenance of Ubiquity network and NAS products
Proven experience/certifications as an IT Specialist, IT Manager, or similar role
Strong knowledge of IT systems, networks, and software applications
Proficiency in Windows and Mac OS environments
Experience with cloud services (e.g., AWS, Google Cloud, Azure) is a plus
Excellent problem-solving and multitasking skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team in a fast-paced environment
Preferred Qualifications
Solid understanding of data protection regulations and best practices
Policy creation and implementation experience is a plus
Experience with JumpCloud for IDM and device management.
Technical Specialist
Remote Support Technician Job 25 miles from Skokie
WE'RE INTERNATIONAL COMMITTED TO THE ROAD AHEAD
We are seeking a Technical Specialist - Power Architecture, who will be responsible for developing system requirements documentation for a given area of systems; including, but not limited to, system definition, function and module I/O allocation, and system-level technical support.
This is an hybrid position ( 3 days in office and 2 days from home; subject to change) will be based at International's design center in Lisle, Illinois.
Visit our career website today to thoroughly review the job description and complete your official online application: *******************************************************
The qualified candidate for this role has:
Significant experience and knowledge of power architecture
Experience with requirement documentation and system engineering
Experience with Vehicle Control System design
Experience with engineering and quality design and development methodologies: (8D, FMEA, DVP&R)
Bachelor's degree in Engineering, Engineering Technology or Computer Science
At least 12 years of experience in product design/development or new technologies and/or computer science experience
At least 2 years of experience leading new technologies or specialized technologies
International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Application Support
Remote Support Technician Job 14 miles from Skokie
Application Support Analyst
Chicago
$140,000
Harrington Starr is currently working with a vendor based in Chicago to help them secure an application support analyst. This is a very exciting opportunity that will allow the successful candidate to provide support for all trading and back-office platforms offered by my client to both internal and external client base. You will be responsible for supporting business users by offering first, second, and third-line support.
Within this role, you will be required to liaise between the technology departments and business groups to communicate system changes and manage process and trading system documentation. You will also be responsible for managing client upgrades and implementations along with dealing with any exchange relationships, Client onboarding will also make up a proportion of this position.
Key Skills:
Strong understating of a Windows environment, knowledge with strong SQL
Experience in a financial services firm/institution, ideally banking, investment banking and brokers, Exchanges
Knowledge of market connectivity protocols for key global derivative markets
Experience in technical onboarding of new APIs and systems
If this position sounds of Interest please don't hesitate to reach out to *******************************
Workday Ad Comp/HCM Consultant
Remote Support Technician Job 4 miles from Skokie
The client is looking to add to their team while folks are on leave and is in need of functional Workday Advanced Comp consultant. This person will responsible for advanced comp Set up, configuration, compensation merit cycles, bonus plans, data transactions and total rewards. They will work with stake holders, gather requirements, work tickets, implement changes in BP, calc fields and custom reports, build EIBS, test and make sure various areas are running successfully. Ideally this person will have experience within recruiting and HCM as well. This person will need to have 4+ years experience with Workday Advanced Compensation to be a good fit for this role and ideally 10+ years across HCM with functional roles.
They need this person to be on-site in Glenview, IL 4 days a week.
6-9 month contract. Rate is pretty open.
Certified Recovery Support Specialist (CRSS)
Remote Support Technician Job 24 miles from Skokie
At BRIA, we are community-driven with a focus on work-life balance. Our rehabilitation centers offer a compassionate care environment, empowering you.
Certified Recovery Support Specialist (CRSS) Benefits:
PTO package and paid holidays
Medical/Dental/Vision/Life coverage
401K
Tuition reimbursement
Next day pay available
Employee rewards program
Certified Recovery Support Specialist (CRSS) Responsibilities:
As a certified recovery support specialist (CRSS), you will support the recovery of consumers in your rehabilitation center.
You will serve as a role model and mentor to consumers in your facility.
You will help prevent relapse and promote long-term recovery.
You will draw on your experience to facilitate recovery for others.
You will help shape systems of care in your rehabilitation center.
Requirements:
Certified Recovery Support Specialist (CRSS) Qualifications:
One or more years experience in Social Services
Bachelor's degree in a psychology/social work/or behavioral science preferred
CRSS certified preferred
Strong interpersonal skills
keywords: social services, social work, mental health, crss, certified recovery support specialist
Compensation details: 25-25 Yearly Salary
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IT Procurement & Payment Specialist
Remote Support Technician Job 8 miles from Skokie
IT Procurement & Payment Specialist
Duration: 3 month contract to hire
Hourly rate: $27-30/hr
Must Haves:
4+ years of experience in procurement, finance, or a related field
Accounts payable -principles, procedures, best practice
Microsoft office tools and Adobe
Strong analytical, data processing and problem-solving skills including MS Excel experience for reporting
Working experience in SAP and Ariba
Effective communication skills with a proven ability to understand key concepts and communicate successfully with technical staff, business stakeholders, senior management and supplier
Plusses:
Associates' degree, or higher, in business, finance
Procurement background
Day to day:
Our client is looking to bring an IT Procure to Pay Specialist onto their team. This resource will perform technical and administrative work supporting the overall IT business operations. Responsibilities include:
Work closely with IT and internal business unit stakeholders, Accounts Payable, Purchasing, Vendor Management Office, and suppliers to ensure the seamless flow of IT procurement processes, from order initiation to final payment, while maintaining compliance
Project assignments related to finance transformation initiatives, procurement to pay process optimization and implementing cost-saving exercises to ensure continuous improvement
Oversee the entire purchasing/leasing procure-to-pay lifecycle for IT equipment, supplies and services based on specific requirements and in accordance with company policies and procedures for the US and as requested, globally
Coordinate with suppliers ensuring timely, cost-effective, and accurate delivery
Oversee fulfillment of goods and services-ensuring hardware, software and services meet the needs of the platform owner
Submit requests for spend approvals into the Ariba and SAP systems on behalf of IT Functions securing financial agreement on spend
Provide Finance and Accounts Payable departments with documentation and approval authorizations to confirm accurate cost alignment and guarantee an efficient and expeditious approval process
Assists in the establishment of new vendors-tracks status, engage resources, coordinate documentation with the vendors to ensure procurement and payment of products and services is not hindered
Telecom services analytics/reporting -ensuring all telecom asset records are complete and up to date when instituting, terminating or sunsetting services
Compensation:
$27/hr to $30/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
IT Site Support Analyst
Remote Support Technician Job 13 miles from Skokie
Department **Information Technology** Employment Type **Full Time** Have you ever used the self-checkout in a Wal-Mart, Target, or Home Depot? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.
**WHAT YOU'LL BE DOING**
The IT Site Support Analyst is responsible for delivering an exceptional end user experience and providing an optimal lifecycle of our endpoint technology. You will be responsible for:
+ Creating, tracking, and resolving IT trouble tickets (Level I/II)
+ Windows Desktop support
+ Active Directory Level I/II support (Access Controls, Group Membership, Security)
+ Microsoft Exchange Level I/II support (add, manage, remove mail users)
+ Experience with Microsoft 365 support including Microsoft Teams calling
+ File & Print Server support/troubleshooting
+ Software repository management and deployment (Windows Deployment Services)
+ Hardware deployment of computers, printers etc
+ General workstation troubleshooting
+ Third party application support
+ Maintain a register of IT assets
+ Develop, maintain, and organize system administrator technical documentation
+ Manage site network cabling/patching
+ Participate in IT Projects
+ Deliver end user technical training where required
+ Provide absence cover for other site-based IT team members
**WHO WE'RE LOOKING FOR**
An IT professional who possesses a strong understanding of end point hardware and application support by providing excellent customer service and troubleshooting skills. In addition, this role will require the ability to balance project work and day to day support in a fast-paced environment.
Qualifications and Requirements
+ Undergraduate degree (MIS or Computer Science preferred) or equivalent business experience and minimum three years' experience in an Information Technology setting
+ A+ and/or Net+ certification preferred
+ ITIL/HDI certification preferred
+ Demonstrated ability to be a self-starter, work independently and achieve stated goals
+ Demonstrated initiative, self-reliance, and proactive behavior
+ Strong customer service focus and service orientation with business users at all levels
+ Thorough follow-up and escalation as required on all business issues is essential
+ Strong analytical, and communication skills (written and oral)
+ Able to manage multiple priorities and work well under pressure
+ Ability to learn new concepts, hardware, and technologies quickly
+ Ability to work effectively in a changing environment and manage multiple activities
+ Strong organizational skills to structure and manage tasks from initiation to completion
+ Ability to work flexible schedules including availability outside of normal working hours
Personal Attributes
+ You consider yourself a lifelong learner who is passionate for technology and problem solving
+ Ability to work successfully in a performance driven culture founded on personal responsibility and knowledge of the details
+ Maintains the highest level of business and personal integrity
+ Outgoing, self-starter, independent and disciplined
+ Visible, dynamic, and engaged team member who is driven to deliver results
+ Inclusive and collaborative and has consistently led teams to deliver on common goals
+ An effective communicator with highly effective written and speaking skills and the ability to effectively convey the company's value propulsions
+ Ability to take abstract information and to apply sound judgement based on experience to make effective decisions
**WHAT WE'RE OFFERING**
+ Flexible work environments
+ Defined career growth plans with opportunities to go outside of your "comfort zone"
+ "Innovation Fridays"
+ Generous paid time off, including sick and holiday
+ Medical, dental, & vision insurance
+ 401K with Company contribution
+ Flexible spending accounts
+ Life insurance and disability benefits
+ Discounts for childcare
+ Tuition assistance
+ Community involvement and volunteering events
+ Opportunities to travel and work at our global sites
Sound interesting? Come see why we are OneCPI!
**CPI is part of Crane NXT**
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit ****************
_Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law._
\#LI-TH1
\#CPI
\#LI-ONSITE
Technical Support Specialist Associate
Remote Support Technician Job 2 miles from Skokie
Department: Kellogg Information Systems Salary/Grade: NEX/13 Provides support and maintenance for workplace endpoint technology, addressing user inquiries and resolving issues through diagnostic tools and techniques. Carries out procedures to ensure that all products and services meet organizational standards and user requirements. Collaborates with peers and users to deliver optimal service and participates in projects and documentation development.
Key Responsibilities:
* Endpoint Support: Install, configure, and maintain hardware and software for faculty, staff, and student devices, including desktop and laptop computers, mobile devices, and related peripherals.
* Platform Support: Provide assistance for Windows, mac OS, and Linux systems, including core software and research applications.
* System Administration: Manage IT services, collaboration tools, endpoint management systems, and Learning Management Systems (LMS); contribute to IT Service Management (ITSM) initiatives.
* Documentation: Develop, update, and maintain internal and external knowledge base (KB) documentation, workflow processes, and technical support procedures.
This position ensures that products and services meet organizational standards through regular testing and maintenance, ensuring reliable operation and high-quality performance.
Specific Responsibilities:
Strategic Planning
* Assists in the creation of workplace endpoint technology replacement lifecycle plan for users.
Administration
* Documents activities, events and materials used in maintenance logs or on service reports.
* Creates system performance/configuration reports.
* Maintains hardware and software inventories and documentation.
Development
* Installs, configures and troubleshoots workplace endpoint technology using standard tools and test equipment while following established procedures.
Performance
* Supports troubleshooting/triage assistance to users in a courteous and professional manner.
* Recommends solutions to general problems, questions and inquiries encountered by clients according to established practices.
Supervises
* N/A
Miscellaneous
* Other duties as assigned.
Minimum Qualifications:
* Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
* No experience required.
* Please see information highlighted in tables below.
* Infrastructure
(extends across applications)
* Linux Operating System
* Mac OS X Operating System
* Microsoft Exchange
* Microsoft Lync
* Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
* Windows Operating System
* Certification/Licensure
* CompTIA
* Analytical
* Critical thinking
* Decision making
* Problem solving
* Troubleshooting
* Project
* Collaboration and teamwork
* Functional documentation
Minimum Competencies: (Skills, knowledge, and abilities.)
* Pronounced professionalism, excellent customer service skills and the ability to perform well under pressure.
* Excellent verbal and written communication skills.
* Knowledge of operating systems, core software and hardware platforms.
* Strong analytical, troubleshooting and problem solving skills.
Preferred Qualifications:
* Associate's degree or 1 year equivalent experience.
* 2 years IT, CS user support or equivalent experience required
* A+ Certification, Microsoft, Apple, or compatible certification preferred but not required.
Preferred Competencies: (Skills, knowledge, and abilities)
* Familiarity with University Environment
Target hiring range for this position will be between $26 - $30 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.
Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more.
Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more.
Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more.
Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
#LI-AS1
IT Help Desk Technician- Onsite in Chicago, IL
Remote Support Technician Job 14 miles from Skokie
IT Help Desk Technicians utilize several skills to provide all-star service to Applied Tech's internal teams and customer support to our clients. You will be onsite at a client site all of the time, 40 hours a week. You understand high-quality customer service, respond with appropriate professionalism and urgency, and have a knack for adapting your interpersonal style to many different types of users. You know how to support integrated enterprise applications, troubleshoot hardware and software, and keep users up and running. Candidates should possess effective communication and a client-first mindset.
This is a full-time position and includes our entire suite of benefits. This is not a contract position. You will be required to report onsite M-F at our client, located in the historic Navy Pier District in Chicago, IL.
Primary Responsibilities
Technical issues involving Microsoft's full suite of business applications and operating systems.
Hardware and software support, maintenance and updates for desktops, printers, and mobile devices.
General knowledge hardware and software support for servers.
General knowledge firewalls, switches, and wireless access points.
Logging client issues correctly in our ticket management system.
Substantial customer service focus with proven results for client satisfaction.
Demonstrate complete ownership and accountability of incoming tickets.
Address time sensitive issues promptly.
Candidates will be required to field incoming requests while working on several items at one time.
Must be able to meet deadlines and effectively communicate issues/solutions.
Logging client issues correctly in our ticket management system.
Ability to work with vendors to get customer environment stable.
Candidates will be required to field incoming requests while working on several items at one time.
Must be able to meet deadlines and effectively communicate issues/solutions.
Must be able to go on-site to help with the needs of the customer.
Education and Qualifications
Excellent communication and customer service experience
Active driver's license and proof of auto insurance
Revit knowledge and experience
Background experience in architecture industry a plus
Windows and/or Apple operating systems
General Knowledge of Microsoft Exchange (On-Premises and Online)
General Knowledge of Hypervisor technology (Hyper-V and VMware)
Understanding of networking including DNS, DHCP, TCP/IP
Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
Certification required within six months of being hired
Compensation
$58,000-$68,000 Annual Salary- depending on experience
Soft Skills
Supervision/Autonomy
Able to independently set direction and scope of work. Able to evaluate the work of others and make decisions that affect personal or team productivity within a well-defined area of responsibility.
Planning/Organization
Able to organize incoming request for work from multiple sources and plan projects without well-defined goals, maintaining day to day productivity with few requests for help.
Process Management
Understands and follows established processes. Able to adapt to ongoing changes in processes, priorities, tasks and workload. Able to help develop and define processes and process improvement for Applied Tech.
Communication
Strong written and verbal communication skills. Demonstrates clear and professional written communication that conveys confidence and competence. Able to explain complicated concepts with poise to large groups.
People Skills/Conflict Management
Strong interpersonal skills for effective interaction with clients, third parties, and teammates. Able to demonstrate confidence in high-pressure situations and resolve conflicts.
Physical Requirements
Ability to use computers daily in an interactive manner for extended periods of time, possibly exceeding 8 hours per day
Ability to sit for an extended period
Ability to frequently and accurately communicate with employees, customers, and vendors in person, via the telephone or by email
NOTE: This Employee may perform other related duties as requested to meet the ongoing needs of the organization.
desktop support
Remote Support Technician Job 14 miles from Skokie
Skills & Experience Required: · Bachelor's Degree preferred · Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops · Ability to provide technical support to computer users both on the telephone and face-to-face when necessary
· Strong amount of technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg) and telephony environments. Expert level knowledge in at least one of these areas.
· Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas
· Strong basic execution capabilities within functional areas of IT
· Moderate proficiency in troubleshooting desktop computer issues, both hardware and software
· Ability to manage a work queue in a ticketing system
· Work overtime hours, weekend hours and on-call hours as required
· Excellent customer services skills; good telephone presence.
· Ability to handle multiple tasks and prioritize appropriately
Requirements:
The Service Desk Technician will perform a variety of support activities including but not limited to the remediation of desktop computer issues and the support of desktop computer users with their hardware and software needs. He or she will answer phone calls and log issues with an incident tracking system. The Technician will escalate and track issues when immediate resolution is not possible. The Technician will perform other duties in service to the Technical Services department as required
Key Responsibilities:
· Provide initial troubleshooting of application and hardware issues. Issues of moderate complexity for any type of desktop hardware and software should normally be solved without assistance. In at least one technical area of specialization, incumbent should be able to solve problems of the highest complexity. For more complex issues in areas beyond the incumbents primary area of specialization, incumbent will collect data and escalate complex issues to Senior Service Desk or Desktop support staff and track those issues through completion
· Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
· Apply policies to situations with minimal interpretation.
Supervision Received/Provided:
· Performing project work as assigned under the supervision of a lead or manager.
· Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.
· The focus of a service desk person is to stay at the service desk and service people over the phone. Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
· For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support technician even if they are technically capable of solving it themselves.
· Contribute to work flow or process change/redesign to the team where improvements are identified through troubleshooting
· Performing Active Directory actions such as password resets and data entry, as required.
Additional Information
Send me your resumes at vince@alphait. us
Pozdrawiam / With best regards,
Alpha Technologies Inc (USA)
Vince Taylor
Sr Technical Recruitment Specialist
Help Desk/IT Systems Administrator
Remote Support Technician Job 18 miles from Skokie
Responsibilities
Sentinel is looking for a Help Desk/ Systems Administrator for one of our clients. In this role, you'll be at the frontline of their IT support team, assisting their colleagues with technical issues, troubleshooting software and hardware problems, and providing exceptional customer service. You'll play a crucial role in ensuring their systems run smoothly and our team stays productive. This is a full time direct placement opportunity, reporting onsite at our client location in Vernon Hill, IL.
Qualifications
Associate's or Bachelor's Degree in IT or equivalent with 2+ years of experience
Experience troubleshooting PC software and hardware issues
Experience troubleshooting network and security issues
Strong proficiency in Microsoft Windows and Office applications
NetSuite experience preferred
Excellent communication and customer service skills.
Able to lift a minimum of 40lbs unassisted (desktop computers and other devices)
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation Range:
$52,000 - $62,000 yearly salary
Overview
MOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at *************************
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact ************************.
JFNDNP
Production IT Support Specialist (MES Implementation Specialist) (f/m/d)
Remote Support Technician Job 34 miles from Skokie
Working at Freudenberg: We will wow your world!
Responsibilities:
Support the implementation and improvement of production IT Software in congruence with the designed processes and targets, acting as a liaison between Production and the local IT team / CPIM Production team.
Develop operating procedures, train supervisors, and support ongoing operator training.
Collect specifications related to the QA checks and create required master data. Collect specifications related to the SOP, COS, COE; check and fix existing documents, upload and link them to MES database.
Monitor daily activities, detect errors, and propose solutions to avoid further recurrences of the problems via training, process improvement, and/or dashboard fixes.
Check Efficiency reports (OEE), validate MES calculations, and propose solutions in case of deviations from FHCS standards.
Create master data, documentation and training sessions, validating OEE calculations, detecting problems, and proposing solutions.
Ensure electronic display data is accurate (TV Monitors, Charts, etc.).
Gradual replacement of paper documents in production with digital records in MES.
Qualifications:
This role will work a typical 7 am - 4 pm shift, but must be available off-shift for conducting trainings and/or answering questions as needed (~15-20% of the time). Potential minimal global travel.
Fluent English required; Spanish would be a bonus.
Bachelor's Degree in IT or related field preferred, with 3+ years of related experience in a production environment.
Experienced in the implementation of new industrial manufacturing software (MES - manufacturing execution system; CMMS - computerized maintenance management system; SCADA - supervisory control and data acquisition). Knowledge of SAP (production confirmation, label printing, stock movements, etc.). Very good knowledge of MS Office (Intermediate to Advanced Excel).
Experience with Production Data Analysis and KPIs / formulating metrics.
Interact/work well with all level of employees in various departments (Production, IT, etc.) - ability to use this to successfully train others.
Understanding of manufacturing process flow with process analysis/modeling ability an advantage. Basic LEAN tools knowledge. Excellent safety behavior,
Strong analytical and problem-solving skills with the ability to diagnose and troubleshoot technical issue. Ability to prioritize multiple tasks
Ability to create/modify SOPs / structured work procedures.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Household Products LP (USA)
desktop support
Remote Support Technician Job 13 miles from Skokie
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Onsite Support
Job ID # Fast Path [18976]
Duration: 1+ Years (Possible Extension)
Location: Bannockburn,IL-60015 Onsite)
• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• This candidate would need to be a leader type and a well-diversified Deskside Tech.
• Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
• Outlook PST files.
• Break/Fix troubleshooting experience in larger corporate environments.
• Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.
• This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized).
Additional Information
For more information, Please contact
Shubham
************
IT Support Specialist
Remote Support Technician Job 14 miles from Skokie
Egen is a fast-growing and entrepreneurial company with a data-first mindset. We bring together the best engineering talent working with the most advanced technology platforms, including Google Cloud and Salesforce, to help clients drive action and impact through data and insights. We are committed to being a place where the best people choose to work so they can apply their engineering and technology expertise to envision what is next for how data and platforms can change the world for the better. We are dedicated to learning, thrive on solving tough problems, and continually innovate to achieve fast, effective results. If this describes you, we want you on our team.
Want to learn more about life at Egen? Check out these resources in addition to the job description.
-> Meet Egen
-> Life at Egen
-> Culture and Values at Egen
-> Career Development at Egen
About the opportunity:
We are looking for a motivated and customer-focused IT Support Specialist to join our team as part of a fast growing Data, AI, and Platform services company. This is a fantastic opportunity to grow within a fast-paced environment, assisting our Sales Team, Google Partners, and clients with workshops, planning events, and day-to-day IT support. You'll be the go-to person for IT HelpDesk support, hardware setup, user onboarding/offboarding, and more.
The ideal candidate should have 1-2 years of experience with Google Workspace, strong client-facing communication skills, and a keen ability to solve problems quickly. You'll be an integral part of a dynamic team, contributing to the smooth operation of our technology stack to maintain employee productivity while growing into more complex projects and deployments over time.
About the job:Provide day-to-day support for hardware and software issues for end-users Respond to and resolve support tickets efficiently and professionally Manage the process of onboarding new users, setting up their devices, accounts, and software (especially Google Workspace) Handle user offboarding tasks, ensuring accounts and data are securely managed Assist with the setup, configuration, and maintenance of IT equipment such as laptops, desktops, and peripherals Investigate and triage issues and events based on existing security monitoring capabilities of our GSuite and Endpoint Management suite of tools Provide recommendations and proactive solutions to improve overall monitoring and cyber hygiene Interact with clients visiting the site for workshops and planning events, ensuring smooth technology integration and troubleshooting Support the Sales Team and Google Partner interactions, ensuring all tech needs are met Work closely with internal teams, including Sales, to ensure seamless technology support and deployment Help in the deployment and configuration of IT solutions for clients and internal users Assist in the technical setup for client workshops, internal events, and other business functions. This includes managing AV equipment, devices, and network connectivity
About you:5+ years of IT support experience, with a strong understanding of Google Workspace (G Suite) Willingness to travel occasionally to our Naperville office and client sites Experience with hardware setup and troubleshooting Client-facing experience, ideally in a technical or IT support capacity Familiarity with Google Workspace (Gmail, Docs, Drive, Meet, etc.) Basic knowledge of computer hardware (laptops, desktops, peripherals) Comfort with troubleshooting software and hardware issues Ability to manage user accounts, permissions, and groups within Google WorkspaceStrong verbal and written communication skills Ability to communicate technical concepts to non-technical users effectively Positive, professional attitude and a customer-service orientation Strong problem-solving skills and attention to detail Ability to work independently as well as part of a team
Compensation:
Compensation will be commensurate with experience and skills. We offer a competitive salary and benefits package, including health insurance, retirement plans, and professional development opportunities
EEO and Accommodations:
Egen is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Egen will also consider qualified applications with criminal histories, consistent with legal requirements. Egen welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.