Remote support technician jobs in Spokane, WA

We are seeking a skilled and dedicated Help Desk Level 2 Technician to join our team. This role is ideal for individuals who excel in troubleshooting and resolving complex technical issues, and who are passionate about delivering exceptional IT support. If you are known as the reliable resource when technology challenges arise, we invite you to apply and contribute to a stable and secure digital environment. Key Responsibilities: Issue Resolution: Address and resolve escalated technical issues from Level 1 support, including hardware, software, and network-related concerns. System Configuration: Install, configure, and optimize systems, applications, and devices to ensure peak performance. Security Management: Administer user accounts and security settings to maintain system integrity and data protection. Documentation: Accurately record solutions and procedures in the ticketing system to support knowledge sharing and operational efficiency. System Maintenance: Deploy software patches and updates to enhance system reliability and security. Collaboration: Work closely with internal teams and other IT departments to resolve complex technical challenges. Support Delivery: Provide both remote and on-site technical support as required. Mentorship: Assist in the development of Level 1 technicians by sharing expertise and best practices. Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. Experience: 2-4 years of experience in IT support, with a demonstrated ability to manage a wide range of technical issues. Technical Proficiency: Strong knowledge of Windows, mac OS, Active Directory, Office 365, and networking fundamentals. Tools & Systems: Experience with IT Service Management (ITSM) tools and ticketing systems. Communication Skills: Excellent verbal and written communication skills, with a customer-focused approach. Certifications: CompTIA A+, Network+, or Microsoft certifications are advantageous but not required. Why Join Us: Team Environment: Collaborate with a team of passionate IT professionals in a supportive and engaging workplace. Professional Growth: Enhance your skills through hands-on experience and continuous learning opportunities. Benefits: Competitive compensation package including health, dental, and retirement benefits, along with company-provided equipment. Work Culture: Participate in team-building activities and enjoy a workplace that values both achievement and camaraderie. Additional Information: Location: Primarily office-based with occasional travel to client sites. Work Schedule: May include on-call or shift work as needed. Physical Requirements: Ability to lift up to 50 lbs. Application Instructions: If you are ready to advance your career in IT support and become a valued member of our team, please submit your application. This position offers the opportunity to make a meaningful impact while continuing to grow professionally. Join us in building a more efficient and secure digital future.guru. Let's build a smoother digital future-one ticket at a time. Powered by JazzHR OUwOYifrev

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Details Spokane - Spokane, WA $55000.00 - $60000.00 SalaryDescription Help Desk Analyst, Tier 2 CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘ Furnishing Life's Best Memories' . At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities. We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry. AT A GLANCE The Help Desk team provides support to our corporate office staff, retail team members across all retail locations, and our distribution centers. The successful candidate for the Help Desk Lead position must demonstrate excellent customer service, troubleshooting, and technical skills. Strong teamwork and multitasking abilities are essential. The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight. DAY IN THE LIFE AS THIS MEMORY MAKER Excellent customer service skills: Provide a focus on providing exceptional support to a diverse range of users. Strong troubleshooting and technical skills: Possess proficiency in hardware, software, and network troubleshooting. Handle Tier 1 and Tier 2 Requests: A Tier 2 Help Desk typically deals with both basic (Tier 1) and more complex (Tier 2) support issues, acting as a go-to person for problem resolution. Review and Act on Tickets: Ensuring that all tickets are addressed by the end of the workday is an essential task, helping maintain service standards. Hardware/Software Upgrades and Repairs: Performing technical tasks such as upgrades and repairs aligns with the Lead's role in ensuring smooth IT operations. Support of Storis ERP System: Providing support for key systems, like an ERP, is common for a Tier 2, who often has more in-depth knowledge. Follow-Up on Requests: Ensuring timely resolution of outstanding requests is crucial for maintaining service levels and user satisfaction. Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and supporting continuity of service throughout the day. Manage and Monitor Internal Assets: Overseeing inventory and asset management is a suitable responsibility for a Tier 2 Help Desk, ensuring resources are tracked and available. Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role, often involving more complex tasks or leadership in specific areas. Required Travel: Travel to store or distribution center locations will be required for site inventory visits or in-person troubleshooting. Other Duties: Flexibility to take on additional tasks is standard for a Tier 2 Help Desk, as they often fill in gaps as needed. WORKPLACE ENVIRONMENT While performing the duties of this job the employee Must be able to lift up to 15 pounds at a time. WORK SCHEDULE OUTLINED ON SITE, HYBRID, REMOTE WITH EXPECTATIONS Ability to work independently, as well as, in a collaborative team environment within an office setting. Physical requirements such as extended periods of sitting and computer use may be required. Ability to communicate effectively verbally, in writing, and/or electronically. Ability to use logical reasoning for simple and complex problem solving. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position. MEMORY MAKER PERKS & BENEFITS Salary Range: $55,000-$60,000/annual salary Medical, dental, vision, and life insurance options Paid time off and 401K matching contribution Employee discount (40%) at BRR locations Internal Opportunities for career growth and advancement OUR COMMITMENT TO YOU Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self. Qualifications WHAT YOU'LL NEED TO SUCCEED Experience with Windows 10, Windows 11, Mac OS X (Other OS's as they emerge) Office 365/Azure Active Directory maintenance Mac and PC hardware Printers, scanners, computer peripherals (Label Printers, RF Scanners, MFC, etc.) Experience working with ticketing systems to track, prioritize and resolve support requests in adherence to standard SLA policies. VOIP support experience Mobile devices (iOS, Android) Client PC connectivity - Ethernet, TCP/IP, DNS, DHCP, and VPN Shared Drive (Mappings) Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users 3 years+ experience supporting a Windows/Mac environment An Associate's degree or Bachelor's degree is preferred Preference will be given to candidates with training, experience or certification in IT or networking The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.

Description & Requirements Maximus is searching for an Analyst - Prog Support. This is a fully remote role. is contingent upon contract award* Must have the ability to pass a federal background check. requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Perform various analytical functions in support of the project while ensuring that corporate project management standards and procedures are followed. - Coordinate activities between the client, business, and technical stakeholders. - Adhere to relevant government requirements and develop the necessary reports to meet service level agreements (SLAs). - Maintain various reports for client review and compliance. - Facilitate meetings and calendars as necessary. - Prepare and distribute meeting minutes. - Monitor and report on the status of activities on the project including; reviewing the monthly cost, schedule, and performance. - Act as a liaison between teams. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 55,000.00 Maximum Salary $ 70,000.00

$25.00-26.00/hour 1st Shift Contract This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed. Functions and Responsibilities Act as the first point of contact for internal customers via phone and Service Now. Uses Service Management solutions to log, assign and receive support tickets with descriptions of issues, progress and solutions and guides Tier 1 staff in best practice usage. Resolves problems with hardware (workstations, printers, mobile devices and servers) and software (Network Access, Microsoft Office, Business Systems, on-premises and online). Asks questions about the problem and explaining possible solutions. Uses manual and automated diagnostic tools to identify problems and root cause. Updates knowledge base with prescriptive guidance for common problems to improve quality of Tier 0 customer self-service. Escalates incidents and requests Tier 3 support when the problem is more complex. Arranges for a technician to visit the customer if a problem can't be solved over the phone or by email. Develops and maintains knowledge of legacy, existing, and new PC hardware and software technology. Participates actively in incident, problem, request and change management processes and their ongoing improvement. Follows procedures for the installation, deployment and maintenance of workstation hardware and software. Executes corrective actions as prescribed by other technicians or per standard recovery procedures. Qualifications High School Diploma required. 3+ years of work experience in IT customer service role, able to demonstrate technology skillset in a customer service capacity. MUST HAVE 3 YEARS IN A MANUFACTURING ENVIRONMENT. Professionally respond to calls, emails, chats and voicemails for customer support. Technical writing proficiency. Innovative, team-oriented problem solver. Excellent interpersonal, negotiation and communication (verbal and written) skills. Excellent organizational, time management and follow-through skills. Ability to manage multiple, competing priorities. Unwavering commitment to providing customers with a high-quality experience. Troubleshooting and diagnostic / repair skills for PCs and components. Troubleshooting and diagnostic / repair skills for peripheral equipment such as printers, document scanners, barcode scanners, handheld devices, and monitors. Experience using imaging and migration utilities such as SCCM, MDT, and USMT. Proficiency in Microsoft Office application usage. Experience troubleshooting Mobile Device Operation Systems (iOS, Android). Experience troubleshooting Microsoft Desktop Operating Systems (Windows 10/7). Knowledge of networking fundamentals. Must be physically capable of lifting computers, monitors, printers, parts and supplies and sitting for extended periods of time. Experience troubleshooting MacOS clients. CompTia A+ / Server+ / Network+. HDI Customer Help Desk Analyst. Microsoft Office Specialist. MTA / Microsoft Office Specialist. MCP / MCSA / MCSE / MCDST. ITIL. ServiceNow.

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

Are you a tech-savvy problem solver with a passion for helping others? Do you enjoy being the go-to person when systems go down or software issues strike? If so, we invite you to join our IT team as a Help Desk Coordinator. In this vital frontline role, you'll serve as the primary point of contact for County staff experiencing hardware, software, or telephone issues. You'll work under general supervision, but your impact will be broad - ensuring that our employees stay connected and productive. Why You'll Love This Opportunity: * Competitive Pay: $22.07 to $26.20 per hour depending on experience * Amazing Benefits: Enjoy an exceptional benefits package, including health care for eligible employees and their dependents through our free medical clinic, offering primary care, medications, lab services, and more. * Generous Paid Time Off: Earn up to 8 hours of vacation each month, with increases based on your years of service. We believe in giving you time to relax and recharge! * Secure Your Future: Benefit from a strong retirement plan through the Public Employees Retirement System of Idaho (PERSI), so you can feel confident about your future. * Career Growth: Opportunities for advancement and eligibility for public student loan forgiveness. Do You Have What It Takes? * Associate's degree or certification in Computer Information Systems or a related field * At least three years of IT support experience * or an equivalent combination of education and experience * Strong communication skills and a customer-focused mindset * Experience with Microsoft Windows 10 or higher, Office 365, and Active Directory * Familiarity with telephony systems (Mitel preferred) * Ability to obtain and maintain a valid driver's license What You'll Do: * Respond to and diagnose user requests related to PCs, software, and telephone systems * Provide hands-on support and instruction for desktop applications and County Intranet tools * Troubleshoot workstations, basic networking issues, and software applications * Log, track, and report technical issues, identifying trends and recommending improvements * Support the administration of user accounts using Active Directory * Manage internal phone systems, collaborating with vendors and configuring changes via Mitel software * Assist in user training and documentation related to IT systems and procedures * Explore the full job description to see if this role is the right fit for you Why You'll Love Working Here: You'll be working in Kootenai County, one of the most picturesque places in northern Idaho! Nestled among scenic mountains and over 20 pristine lakes, our county is an outdoor enthusiast's dream. Located in Coeur d'Alene, you'll enjoy a low crime rate, access to stunning natural beauty, and a peaceful, friendly community-making it the ideal place to work and live. Ready to Apply? Visit our online application page Kootenai County Employment Opportunities to submit your Application, Cover Letter and Resume by 5:00 PM PST January 9, 2026 Questions? Reach out to our Human Resources team at ************** or email ******************. Equal Opportunity Employer/Vets Preference/Drug-Free Workplace

Job DescriptionSalary: $22.00 to $27.00 per hour DOE Title:Bid Support/Inside Sales Specialist Reports To:Project Estimator Department:Commercial Supervises:N/A Provide bid support to the project estimator and provide inside sales support within the commercial department. Research area plan centers and construction monitor for upcoming projects and communicate to management. Duties and Responsibilities Review area plan centers and construction monitor for upcoming projects in all market areas we support and print/download all necessary documents and track bid/project timelines and confirm intent to bid with general contractors (GCs). Evaluate manufacture quotes, specifications, blueprints and construction documents to understand the project as a whole and develop written proposals, cost estimates, budgets as directed. Coordinate pre-construction meetings, job walks, on-site calls, etc. with appropriate personnel (contractors, subcontractors, architects, etc.). Manage product price sheets and in-house estimate templates. Send out and follow-up on estimates; submit product substitution as needed. Work with Business Unit Manager on estimates for house accounts. Assist with walk-in sales leads. Stay up-to-date on general product knowledge and participate in training or certification opportunities. Assist with any special projects and/or additional duties as assigned. Qualifications/Educational Experience Must possess a high school diploma or equivalent; AA degree preferred or 1-2 years combination of training, education or experience. Construction experience preferred; bid support experience a plus. Must be able to communicate clearly and concisely, both verbally and in writing. Ability to read architectural drawings/blueprints and schematics, preferred. Able to work in a fast-paced environment while remaining professional and organized. Possess the ability to work independently or in a team environment. Ability to use good judgment in performing conflicting demands and managing priorities. Computer literate with demonstrated skills in the use of the Microsoft Office Suite and/or Google Suite of products. Strong customer service and communication skills.

Field Infrastructure Technician Rate of Pay: $21. 63 to $36. 06 hourly DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences. We emphasize our values in all our interactions: Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention. Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. Innovation and Improvement: We always look for ways to make the experiences of our customers - and each other - better. Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation. Job Summary The Field Infrastructure Technician performs construction duties daily on telecommunication sites. Supervises job site to assure completion of the scope of work assigned, which includes installation and alignment of back-haul radios. Additionally responsible for maintaining our fiber optic network during office hours. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Safety and Training • Manager safety at tower/infrastructure sites • Function as main tower climber and internal trainer Infrastructure Operations • Auditing/Troubleshooting of Network equipment on Infra "POPs" (Points of Presence) • Perform installation of Infra equipment at sites • Installation of fiber optic services • Splice fiber drops and ensure continuity end-to-end Vehicle Operation and Maintenance • Operation of company vehicle, driving vehicle with trailer, loading trailer • Perform vehicle maintenance for Infra vehicles Other Duties • May be required to perform additional duties and tasks as required by the Company. Require Qualifications: • High school diploma or GED. • Minimum of three (3) years' experience in Telecommunications, including a minimum of one (1) year of climbing experience. • Proficient in safely climbing and working on telecommunication towers up to 100 feet in height. • Possess manual dexterity and able to work with essential hand tools. • Perform high level of craftsmanship in securing equipment, running and securing system cable. • Knowledge in optical and data transport systems • Knowledgeable in Telecom Industry Quality Standards of Installation. • Ability to work in near live functioning networks. • Must have and maintain a valid driver's license, auto insurance, and satisfactory driving record. • Must complete a pre-employment drug screening. Knowledge, Skills, and Abilities: • Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. • Ability to multi-task and collaborate effectively with other personnel to meet deadlines. • Strong verbal and written communication, attention to detail, and organizational skills. • Ability to work within critical deadlines. • Ability to adjust to rapidly changing priorities and schedules. • Ability to provide excellent customer service. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining the physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace.

The RRS Customer Technologies Technician supports Red River Software's products for customers nationwide. In this role, you will intake, document, triage, investigate, and resolve complex technical issues in a fast-paced, customer-focused environment. As your expertise with RRS products grows, you will also assist with remote software installations, working closely with customers and service providers to ensure smooth deployment and a high-quality experience. The position requires strong technical aptitude, exceptional attention to detail, and a proactive, solutions-oriented mindset. Technicians work cross-functionally to troubleshoot advanced issues, maintain accurate documentation, provide customer training, mentor new employees, and contribute to internal knowledge resources. They help manage escalated cases, perform quality assurance checks, and support continuous improvements across the support team. Qualified candidates bring experience in technical support, customer communication, issue documentation, and use of tools such as Microsoft Office, CRM platforms, and SQL databases. Success in this role depends on strong problem-solving skills, the ability to collaborate effectively with both technical and non-technical stakeholders, and a commitment to delivering efficient, customer-centered solutions. : Summary The RRS Customer Technologies Technician is responsible for supporting Red River Software's products for customers nationwide. C-store Industry experience preferred.In this role, you will intake, document, triage, investigate, and resolve complex customer software issues within a fast-paced, collaborative environment. As your knowledge of Red River Software products deepens, you will also assist in performing and supporting remote installations of these solutions, partnering with customers and service providers to deliver a high-quality experience that helps their businesses operate efficiently and profitably. The Customer Support team is comprised of dedicated, multi-functional professionals operating in a dynamic, customer-centric environment. We seek individuals who demonstrate exceptional attention to detail, a strong technical aptitude, and a proactive, solutions-oriented mindset. Job Description General Responsibilities: Provide a high level of customer service to our customers and internal team members. Respect and value diversity. Excellent customer service skills and telephone support etiquette. Review, research, and resolve the most complex and high-priority issues. Maintain accurate data capture in tickets to enable integrity and complete customer communications. Respond to, analyze, investigate, problem solve, and resolve users' incidents/tasks promptly. Build and maintain a strong technical and analytical understanding of RRS to resolve issues without the need to escalate to other technical teams, wherever possible. Manage escalated technical issues and coordinate fixes across departments. Proficient in interacting with and creating a collaborative working environment amongst and with technical staff, non-technical end-users, and multiple levels of management. Provide advanced troubleshooting assistance, including changes in status and next steps. Assist with training new employees. Train users on the use of the software products and processes. Show proper procedures to follow during day-to-day activities. Act as a mentor for new employees. Maintain records of customer communications, including documenting problems and resolutions. Monitor support queues to ensure that reported issues are being triaged and addressed promptly. Create and maintain knowledge base articles to support team development and efficiency. Develop an ability to train end-users in the use of the software. Conduct quality assurance checks on resolved tickets to ensure customer satisfaction and follow up on open issues to provide timely updates to customers. Assist in installing hardware, software, and peripheral equipment, following design or installation specifications. Demonstrates good judgment in independently selecting methods and techniques for obtaining solutions. Passion and Initiative regarding technical support processes, standardization, methodologies, and documentation. Proven personal time and capacity management skills minimizing white-space or idle time . Participate in professional organizations to stay current and relevant and improve expertise as it relates to the information technology industry. Creativity when it comes to finding ways to make the software work for unexpected customer needs. Qualifications and Education Requirements 2+years experience in any of the following industries: Accounting/Bookkeeping, Fuel Jobbers Operations, CO-OP Operations, Fuel Station Servicing, 2+ years' proven experience in a technical/systems support role with direct customer interaction. 3+ years experience with Microsoft Office Suite including MS Outlook, MS Teams, MS Excel, MS Word 2+ years experience in the documentation of issues, processes, and SOP's (Standard Operating Procedures). Preferred Skills Associate or bachelor's degree (Optimal areas of study include: Computer Science, Operations, Business, Accounting, SQL Databases). Experience with identifying and assisting in developing process improvements. 2+ years of experience utilizing an enterprise CRM solution. (Hubspot) 2+ years of experience working with SQL databases, including writing and optimizing queries, statements, and stored procedures. Experience managing customer expectations regarding issue resolutions, install scheduling changes, and customer concerns. Skilled in software testing and troubleshooting to identify and resolve potential issues. Worker Type: Regular Number of Openings Available: 1

Part-time Description Support Staff Department: FOH Accountable To: FOH Management Support Staff assists the Front of House (FOH) in various ways. Support Staff must demonstrate the ability to multi-task in a fast paced environment and greet guests in a timely manner with a positive and outgoing approach. Support Staff also is to assist in stocking, cleaning and other basic side work tasks while upholding FOH service standards. Support Staff must help to maintain a safe and sanitary work environment. Support Staff must be personable, pleasant, and presentable. In addition, they must be able to interact with guests - remaining friendly and flexible-resulting in the best guest experience possible. The guest and their experience will always be paramount. Key Performance Elements/Essential Functions • Demonstrate the ability to multi-task in a fast paced environment • Outgoing, friendly and courteous demeanor • Attention to detail and ability to stay organized • Effective communication skills in various situations • Provides support to FOH staff while adhering to all safety and sanitation, and company policies and procedures. • Interacts with the staff and guests in a positive manner as to achieve our desired result of achieving 100% guest satisfaction. • Knowledge of the menu in order to assist with guest inquiries/requests as well as be able to accurately identify food and beverage items • Responsible for various tasks including, but not limited to: o Ensuring all guests are greeted with a smile and an appropriate greeting in a timely manner o Distributing menus and flatware o Answering phones o Taking to go orders and handling payments accurately o Accepting reservations and managing them in order to prevent over booking of the restaurant o Ensuring host area is kept neat, clean and organized as well as stocked with essential FOH items o Assisting expos in delivering of food to guests o Assisting bussers with pre-bussing, bussing and resetting of tables o Assisting servers with refilling of beverages • Completes tasks for each shift according to the needs of the restaurant. Other Regular attendance in conformance with the standards, which may be established and or altered by Twigs Bistro and Martini Bar from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the restaurant. Upon employment, all employees are required to fully comply with the Twigs Bistro and Martini Bar rules and regulations for the safe and efficient operation of our properties. Employees who violate the Twigs Bistro and Martini Bar rules and regulations will be subject to disciplinary action, up to and including termination of employment. Qualification Standards Education: Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities. High school education is preferred. Licenses or Certificates: Ability to obtain any government required licenses or certificates. For example: Local health department certification and state liquor control board certificate. CPR certification and/or first aid training preferred. Grooming: All employees must maintain a neat, clean, and well groomed appearance (specific standards available in our employee training manual)

Description Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! WHY CHOOSE FRONTIER BEHAVIORAL HEALTH? * At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee's contribution to our mission. * Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. * At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. * Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. Elder & Adult Services provides in-home and agency clinical assessments and services to clients (Medicaid/Non-Medicaid) 21 years of age or older. Elder & Adult Services utilizes the Gatekeeper Case Finding Model to proactively locate, identify, and serve clients in need of support and assistance in their home. Elder Services serves as the primary access point for services and resources that promote independence and enhanced quality of life for vulnerable older adults who are at risk or isolated. Services include: * Case management * Outreach to clients in their homes * Individual therapy * Group therapy * Psychiatric medication management * Peer support services Peer Support Specialists promote community integration, resiliency and quality of life objectives with clients and/or family members. When appropriate and helpful to the client, Peer Support Specialists share relevant personal experiences that foster hope, resiliency and decrease stigmatization of mental illness. Peer Support Services are provided to individuals and families of all ages. These services may be provided on an individual or group basis. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * As a member of a multi-disciplinary team, assist clinicians in the development of treatment objectives and interventions for clients enrolled in mental health services; * Provide peer counseling and support, drawing on common experiences as a peer, to clients, parents, caregivers, and natural/community supports by encouraging them to regain hope in, and control over, their own lives. * Identify services and activities that promote recovery and resilience, assisting clients to identify strengths, recognize successes, and to build hope. * Mentor clients to build self-advocacy skills, navigate health systems, build natural supports, and find meaningful activities that promote a sense of purpose, structure and inclusion in the community. * Promote personal responsibility for recovery as the individual client and/or mental health service provider defines recovery. * Mentor clients to explore networking through existing advisory groups and client-run organizations; if applicable, help clients become involved as an advocate for others. * Provide individual and group services (appropriate to scope) for enrolled clients including facilitating recovery groups * Mentor clients to build and maintain community living skills and access community resources; * Support clients who are pursuing educational, vocational, or volunteer services; * Engage with assigned clients prior to discharge from inpatient psychiatric care, participate in discharge planning, as directed and assigned, and accompany clients as they transition into the community as appropriate. * Assist clients in need or in times of personal crisis with finding appropriate resources for stabilization in the least restrictive environment appropriate. * Contact clients referred by a clinician that are not attending scheduled appointments in order to identify barriers and problem solve solutions to client attendance. * Work with clients in preparation of graduating from services. * Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices. * Provide after-hours coverage on a schedule rotation, if applicable. * Requires travel to see clients in the community and travel between work sites. * Other duties as assigned. QUALIFIED CANDIDATES WILL HAVE: REQUIRED: 1. Self-identify as having one or more years in recovery from a mental health condition, substance use disorder or both. 2. Must apply for Agency Affiliated Counselor Registration (RAAC) from the WA State Dept. of Health within 30 days of hire date unless the Applicant has an active Certified Peer Support Specialist (CPSS) or Certified Peer Support Specialist TRAINEE (CPSST) credential from the WA State Department of Health as outlined in WAC Chapter 246-929. * In addition to the RAAC credential requirement above, if an Applicant does not have either of the above CPSS or CPSST credentials, active or pending, with the WA State Dept. of Health, then must apply for the Certified Peer Support Specialist TRAINEE credential within 90 days of Hire. * For more information about Certified Peer Support Specialist Credentials from the WA State Dept. of Health, please visit: ************************************************************************************************************* 3. High School diploma or equivalent. 4. Employees must have an unrestricted and valid driver's license, active car insurance and must be willing to use their personal vehicle in the course of work. PREFERRED: * Two years' experience working in a community behavioral health setting. PHYSICAL, SENSORY & ENVIRONMENTAL: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * This position provided client services in community settings on a daily basis. Community settings include but are not limited to residences, group/congregate living settings, hospitals, shelters, the streets or anywhere in the community at large. * Some environments may not be ideal in terms of cleanliness or being habitable. * Daily travel between locations is required. * The ability to drive a vehicle, traverse distances up to several city blocks and on various terrains, navigate stairs, get in and out of vehicles frequently is required. * Daily use of a computer is required. * May be required to lift 10 - 20 pounds. * Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens. PAY INFORMATION: 1. Applicants will be hired as a Certified Peer Support Specialist, if at the time of offer, has an ACTIVE Certified Peer Support Specialist Credential from the WA State Dept. of Health 2. Applicants will be hired as a Certified Peer Support Specialist Trainee, if at time of offer, the Applicant has an ACTIVE Certified Peer Support Specialist TRAINEE credential from the WA State Dept. of Health. 3. Applicants will be hired as a Peer Support Specialist Trainee, if at time of offer, the Applicant: * Has not yet applied for either the Certified Peer Support Specialist or the Certified Peer Support Specialist TRAINEE credential with the WA State Dept. of Health. OR * Has a PENDING Certified Peer Support Specialist Credential from the WA State Dept. of Health OR * Has a PENDING Certified Peer Support Specialist TRAINEE credential from the WA State Dept. of Health. 4. Pay is based on whether an Applicant is hired one of the three credential options listed above. PAY RANGE (Hourly/ Non-Exempt): * Peer Support Specialist TRAINEE- $20.79-$25.33 * Certified Peer Support Specialist TRAINEE- $20.79-$25.33 * Certified Peer Support Specialist: - $22.00-$26.81 All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for these positions are: * Peer Support Specialist TRAINEE: $20.79 * Certified Peer Support Specialist TRAINEE: $20.79 * Certified Peer Support Specialist: $22.00 Our Benefits and Perks are Amazing! WE BELIEVE IN WORK LIFE BALANCE: * Paid Time Off - Employees accrue up to 26 days of PTO in the first year of employment! * Plus 9 Paid Federal Holidays! * Sick Leave - Extended Sick Leave and Paid Sick and Safe Time. * Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year. BENEFITS: ****************************** * Medical, Dental and Vision * Retirement - We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match. * Flexible Spending Accounts * Life Insurance - Company paid coverage that starts the first of the month following 6 months from your date of hire. PERKS: *************************** * Signing Bonus! * No-cost licensure supervision for those pursuing clinical licensure. * Federal and State Loan Forgiveness Program for qualifying Programs. * Reimbursement of License/Certification application fee that is required for the position. * Free Employee Assistance Program * Staff Discounts at various FBH partners throughout Spokane! Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus. Salary20.79 - 25.33 Hour Listing Type Jobs Position Type Full Time Salary Min 20.79 Salary Max 25.33 Salary Type /hr.

Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Spokane, WA

This is a professional/technical support position reporting to the Network Technologies Engineer. The position is responsible for activities relating to college-wide technical, telecommunication and network management and support training and assistance. An employee in this position is expected to utilize independent judgment in making decisions in accordance with established professional guidelines, technical standards and college policies and procedures. Essential Functions/Duties Essential Functions/Duties: * Maintain regular attendance. * Manage inventory of networking equipment and departmental equipment. * Administer, Configure, and Maintain College Networking Environment (LAN, WAN), Virtualized Servers, and VoIP system. Azure/AD. * Administer, Configure, and Maintain College Backup System. * Document Network Changes as well as maintain and Enforce Security Best Practices. * Assist Network Technologies Engineer on tasks as directed. * Work with vendors/contractors to facilitate networking projects. * Provide one-on-one end-user technical support and interaction with customers in a highly professional and competent manner. * Commute between campuses as needed to resolve problems. Typical Qualifications Required Skills: * Ability to work independently with the responsibility for planning details of procedures and methods to obtain definite objectives and to make decisions within the broad limitations of policies and professional standards. * Experience with Microsoft Technologies including Server, Exchange, DFS, DNS, DHCP, File/Print Servers, IIS, Active Directory, Group Policy, and Webex. * Experience with Azure and active directory (AD): Provisioning resources and maintaining the cloud environment by adding new servers or databases as needed. * Experience with Cisco Technologies including VOIP, Routing, Switching, and Wireless. * Experience with Server Virtualization technologies. * Experience in programming/scripting to enhance network management functions and capabilities. * Experience with structure cabling termination methods and standards. * Good organizational skills, with special attention to detail. Good oral and written communication skills. Ability to work well with others. Good human relations skills. Ability to maintain confidential information. * Certification Required: CCNA. * Recommended Certifications: CCNP, AZ-800. * Four years of networking experience is recommended. * Must possess demonstrable experience in MS Office, MS Project, and Visio. Working Conditions/Additional Information * Must be able to come in on weekends and holidays as needed to complete planned projects. * Must be able to work proficiently in a busy, multi-office work area. * Must be flexible and able to adapt well to changes. Salary and Benefits Information * This position is level C17. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; short-term disability; paid holidays and sick leave; vacation (excluding faculty positions); retirement benefits for eligible employees; and college fee waivers. Required Education * Graduation from a standard high school (or equivalent) is required. * CCNA Certification required. Preferred Education: * A 2-year degree or equivalency in Information Technology or Networking Engineering from an accredited school or college is preferred. Required Experience: * Two years of Information Technology work experience with two years of direct support of network and/or telecommunication systems. Preferred Experience: * Recommended Certifications: CCNP, AZ-800. * Four years of networking experience is recommended. Supplemental Information Submissions that do not include all parts of the following required information will not be considered: * a resume. * an electronic job application (all sections MUST be completed). * CCNA certification. Important Information * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. * Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship. * To request Veteran's Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application. * Polk State College is a drug-free workplace. * Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodation is considered on a case-by-case basis. * Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment. * Polk State College does NOT provide relocation assistance for this position. Equal Opportunity Statement Polk State College does not discriminate on the basis of race, color, national origin, ethnicity, sex, age, religion, sexual orientation, gender transition, marital status, genetic information, disability, or pregnancy in its programs, activities, or employment. The following person has been designated to handle inquiries regarding the non-discrimination policies: Title IX Coordinator 999 Avenue H, NE Winter Haven, FL 33881 ************ ******************* We encourage applicants to provide feedback of their experience or request help at ****************.

We are seeking a skilled and dedicated Help Desk Level 2 Technician to join our team. This role is ideal for individuals who excel in troubleshooting and resolving complex technical issues, and who are passionate about delivering exceptional IT support. If you are known as the reliable resource when technology challenges arise, we invite you to apply and contribute to a stable and secure digital environment. Key Responsibilities: Issue Resolution: Address and resolve escalated technical issues from Level 1 support, including hardware, software, and network-related concerns. System Configuration: Install, configure, and optimize systems, applications, and devices to ensure peak performance. Security Management: Administer user accounts and security settings to maintain system integrity and data protection. Documentation: Accurately record solutions and procedures in the ticketing system to support knowledge sharing and operational efficiency. System Maintenance: Deploy software patches and updates to enhance system reliability and security. Collaboration: Work closely with internal teams and other IT departments to resolve complex technical challenges. Support Delivery: Provide both remote and on-site technical support as required. Mentorship: Assist in the development of Level 1 technicians by sharing expertise and best practices. Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. Experience: 2-4 years of experience in IT support, with a demonstrated ability to manage a wide range of technical issues. Technical Proficiency: Strong knowledge of Windows, mac OS, Active Directory, Office 365, and networking fundamentals. Tools & Systems: Experience with IT Service Management (ITSM) tools and ticketing systems. Communication Skills: Excellent verbal and written communication skills, with a customer-focused approach. Certifications: CompTIA A+, Network+, or Microsoft certifications are advantageous but not required. Why Join Us: Team Environment: Collaborate with a team of passionate IT professionals in a supportive and engaging workplace. Professional Growth: Enhance your skills through hands-on experience and continuous learning opportunities. Benefits: Competitive compensation package including health, dental, and retirement benefits, along with company-provided equipment. Work Culture: Participate in team-building activities and enjoy a workplace that values both achievement and camaraderie. Additional Information: Location: Primarily office-based with occasional travel to client sites. Work Schedule: May include on-call or shift work as needed. Physical Requirements: Ability to lift up to 50 lbs. Application Instructions: If you are ready to advance your career in IT support and become a valued member of our team, please submit your application. This position offers the opportunity to make a meaningful impact while continuing to grow professionally. Join us in building a more efficient and secure digital future.guru. Let's build a smoother digital future-one ticket at a time.

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

Summary Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Part-time Description Support Staff Department: FOH Accountable To: FOH Management Support Staff assists the Front of House (FOH) in various ways. Support Staff must demonstrate the ability to multi-task in a fast paced environment and greet guests in a timely manner with a positive and outgoing approach. Support Staff also is to assist in stocking, cleaning and other basic side work tasks while upholding FOH service standards. Support Staff must help to maintain a safe and sanitary work environment. Support Staff must be personable, pleasant, and presentable. In addition, they must be able to interact with guests - remaining friendly and flexible-resulting in the best guest experience possible. The guest and their experience will always be paramount. Key Performance Elements/Essential Functions • Demonstrate the ability to multi-task in a fast paced environment • Outgoing, friendly and courteous demeanor • Attention to detail and ability to stay organized • Effective communication skills in various situations • Provides support to FOH staff while adhering to all safety and sanitation, and company policies and procedures. • Interacts with the staff and guests in a positive manner as to achieve our desired result of achieving 100% guest satisfaction. • Knowledge of the menu in order to assist with guest inquiries/requests as well as be able to accurately identify food and beverage items • Responsible for various tasks including, but not limited to: o Ensuring all guests are greeted with a smile and an appropriate greeting in a timely manner o Distributing menus and flatware o Answering phones o Taking to go orders and handling payments accurately o Accepting reservations and managing them in order to prevent over booking of the restaurant o Ensuring host area is kept neat, clean and organized as well as stocked with essential FOH items o Assisting expos in delivering of food to guests o Assisting bussers with pre-bussing, bussing and resetting of tables o Assisting servers with refilling of beverages • Completes tasks for each shift according to the needs of the restaurant. Other Regular attendance in conformance with the standards, which may be established and or altered by Twigs Bistro and Martini Bar from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the restaurant. Upon employment, all employees are required to fully comply with the Twigs Bistro and Martini Bar rules and regulations for the safe and efficient operation of our properties. Employees who violate the Twigs Bistro and Martini Bar rules and regulations will be subject to disciplinary action, up to and including termination of employment. Qualification Standards Education: Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities. High school education is preferred. Licenses or Certificates: Ability to obtain any government required licenses or certificates. For example: Local health department certification and state liquor control board certificate. CPR certification and/or first aid training preferred. Grooming: All employees must maintain a neat, clean, and well groomed appearance (specific standards available in our employee training manual)