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  • IT Help Desk Support

    Riverview 4.5company rating

    Remote support technician job in Vancouver, WA

    You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve. SUMMARY Provides computer support to employees in all departments and branches. The pay range this position is between $21.00 and $30.00 an hour. The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Assists users to resolve computer related problems such as inoperative hardware or software. Assist users with logon issues. Computer hardware and software maintenance and installation. Writes project reports and documentation for new or modified software and hardware. Diagnose PC, LAN, WAN and data communication problems. Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers. Assists department staff with application customization. Assists with work projects such as converting to new hardware or software. Makes recommendations for improvements in computer system. Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs. Participates in and completes training objectives with passing scores. Follow all Riverview policies and procedures. RELATIONSHIPS Daily contact with Supervisor to receive direction and discuss department issues. Daily contact with IT department staff. Frequent contact with other departments/branches to provide assistance and support. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience. SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner. OTHER Accurate data input; at least 30 wpm. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions . Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings. Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.
    $21-30 hourly 60d+ ago
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  • IT Help Desk

    Western Seminary 3.8company rating

    Remote support technician job in Portland, OR

    For description, visit PDF:************ westernseminary. edu/files/documents/hr/Help_Desk_1. 26. pdf
    $29k-33k yearly est. 7d ago
  • IT Help Desk Support

    Riverview Bancorp Inc. 4.3company rating

    Remote support technician job in Vancouver, WA

    You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve. SUMMARY Provides computer support to employees in all departments and branches. The pay range this position is between $21.00 and $30.00 an hour. The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Assists users to resolve computer related problems such as inoperative hardware or software. Assist users with logon issues. * Computer hardware and software maintenance and installation. * Writes project reports and documentation for new or modified software and hardware. * Diagnose PC, LAN, WAN and data communication problems. * Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers. * Assists department staff with application customization. * Assists with work projects such as converting to new hardware or software. * Makes recommendations for improvements in computer system. * Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs. * Participates in and completes training objectives with passing scores. * Follow all Riverview policies and procedures. RELATIONSHIPS * Daily contact with Supervisor to receive direction and discuss department issues. * Daily contact with IT department staff. * Frequent contact with other departments/branches to provide assistance and support. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience. SKILLS * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. * Ability to write reports and business correspondence. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner. OTHER Accurate data input; at least 30 wpm. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings. Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.
    $21-30 hourly 60d+ ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Remote support technician job in Portland, OR

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-47k yearly est. 1d ago
  • Customer Technical Support Specialist

    Johnson Health Tech 4.1company rating

    Remote support technician job in Vancouver, WA

    Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance. This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Responsibilities Customer Support: * Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns. * Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests. * Accurately document interactions, resolutions, and escalations in the ticketing systems. * Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency. * Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership. * Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals Cross-Functional Collaboration & Internal Support: * Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage. * Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements. * Use knowledgebase for all troubleshooting, promotions, known issues, and software updates. Customer Experience & Continuous Improvement: * Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty. * Proactively identify opportunities to improve the customer experience and operational workflows. * Support department initiatives related to process refinement, and quality enhancement. * Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication. Requirements Education: * High school diploma or equivalent required. * Advanced degree or certificate preferred Experience: * Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred. * Experience troubleshooting hardware, software, or connected devices strongly preferred. * Experience supporting order management, logistics, or e-commerce processes preferred. * Previous work within the fitness or consumer technology industry is beneficial. Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: * Health & Dental Insurance * Company paid Life Insurance * 401(k) * Time Off benefits * Product discounts * Wellness programs EOE/M/W/Vet/Disability #ZR
    $44k-56k yearly est. 60d+ ago
  • Technical/Resource Support Specialist

    Ascensus Global 4.3company rating

    Remote support technician job in Lewisville, WA

    ABOUT US: Ascensus Global, Inc. (formerly MultiLingual Solutions, Inc.) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 21 years of successful experience providing professional language services, foreign language and cultural training, and analysis support to a broad client base consisting of more than 40 U.S. military and intelligence customers, as well as over 2,000 civilian government, commercial and non-profit organizations in various fields. With ISO 9001:2015 and 17100:2015 certifications, AGI provides services in more than 100 languages, employing innovative technologies and methodologies and applying best practices from both the Government and commercial arenas to advance each customer's unique communication and operational objectives throughout the U.S. and across the globe. POSITION SUMMARY: AGI is seeking two (2) Technical and Resource Support Specialist in JBLM in WA to support a country-wide language training contract. The Technical/Resource Specialist is responsible for providing customer service, administrative support, and resource/facilities functions 100% of the time. *This contract is pending award. Requirements ESSENTIAL RESPONSIBILITIES: Provide customer service support (in person, via email or phone), which includes assisting customers in the selection and checkout of materials and orientation to the use of language facility equipment upon request from customers. Provide support to staff and instructors with such administrative functions to include but not limited to copying support, typing, duplication of classroom materials such as audio and video tapes, training aids and classroom set up and tear down, arranging supplies and training aid support. Schedule facilities and distance learning delivery to include monitoring the use of the computer lab/language lab. Control and maintain an extensive inventory of materials, publications and equipment. Generate reports on attendance, inventories and scheduling. Install and configure devices such as scanners, printers, and keyboards upon consultation with local network administrators. Provide expertise in Automated Visual (AV) technologies, general multi-media equipment, interactive whiteboards and touchscreens, language lab equipment, CD burners, scanners, satellite communications equipment, digital cameras and digital video cameras, video capture software and hardware utilities, and sound recording equipment and software. Provide generalized instruction on the operation and use of such equipment on an ad hoc basis. Provide expertise in the installation and use of office software, such as MS Office suite products, data management program, educational and foreign language software, particularly with the installation and use of foreign fonts. Review and test software packages for potential use in projects and operations and maintain up to date knowledge of computer technology and recommend upgrades and new equipment as necessary. Provide expertise with authoring software to include the ability to design screen pages for web-based lessons, develop and use templates, import audio and video media, create hyperlinks and linking sound files, edit technology aspects of lessons, create navigation tools and strategies, manipulate fonts and use font development software, and develop keyboard layouts for foreign fonts when necessary. Provide technical expertise to all staff, teachers, and students with computer/technology and language laboratory issues. Provide expertise in managing and maintaining a web site, using current HTML-based authoring tools. Configure and manage language learning telecommunications links comprised of satellite television broadcasts, teleconferencing, video conferencing, and Internet distance learning programs. SECURITY CLEARANCE: All personnel hired are required to possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment. QUALIFICATIONS: U.S. citizenship. Minimum 1 year of technical and resource support experience. Familiarity with foreign languages and/or training. PREFERRED QUALIFICATIONS: Experience supporting a language training contract. 3 years of technical and resource support experience. WORK ENVIRONMENT: 8-hour shifts. PAY RANGE: Pay Range: $85,000 - $95,000 Ascensus Global Inc. (AGI) pay range and level are general guidelines for this job. Several factors, including education, geographic location, contract labor categories, experience, knowledge, skills, and abilities, or market data, determine the final salary. BENEFITS: Our benefits package includes health and welfare options (medical, dental, vision, and health savings account), short and long-term disability, company-paid life insurance, additional voluntary coverage, a 401(k) plan with company match, paid time off, and holiday pay. AGI is committed to equal employment opportunity without regard to race, color, ethnicity, national origin, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion, disability, military/veteran status, or any other characteristic or condition protected by federal, state, or local laws. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination regardless of their physical/mental disability or veteran status.
    $85k-95k yearly 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Remote support technician job in Vancouver, WA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $31k-42k yearly est. 38d ago
  • Technical Support Analyst

    Giesecke+Devrient GmbH 4.7company rating

    Remote support technician job in Portland, OR

    We are seeking a Technical Support Analyst with intermediate to advanced Windows 10/11 troubleshooting skills, field hardware experience, and customer-facing support expertise. This role provides on-site and remote support for Veridos' driver license issuance systems deployed across Washington, Oregon, Guam, and Saipan. Responsibilities include installing and maintaining photo-capture hardware and resolving software, workstation, network, and peripheral issues. The ideal candidate is a resourceful, customer-oriented desktop support professional comfortable working independently in the field, communicating with clients and internal teams, and resolving issues across a variety of hardware and software environments.This is a remote role, and a company computer is provided. DUTIES & ESSENTIAL JOB FUNCTIONS * Provide advanced remote and on-site troubleshooting for Windows 10/11 workstations and image-capture hardware (cameras, printers, scanners, signature pads, PCs, and peripherals). * Diagnose and resolve OS-level issues including startup failures, crashes, performance degradation, driver conflicts, and update errors. * Manage and troubleshoot Windows Updates, Feature Updates, Patch deployments, and related configuration changes. * Configure, maintain, and repair user profiles, Group Policies, and system settings. * Perform hardware diagnostics and coordinate repair or replacement of defective components. * Support imaging, deployment, and configuration of Windows devices using MDT, SCCM, Intune, Autopilot, or similar tools. * Troubleshoot network connectivity problems involving DNS, DHCP, Wi-Fi, VPN, authentication, and domain join. * Resolve software installation, compatibility, and performance issues. * Assist with account and authentication troubleshooting (Azure AD/AD, MFA, BitLocker, credential manager). * Perform malware detection, removal, and remediation using enterprise security tools. * Analyze Windows Event Logs and system diagnostics to identify and address root causes. * Configure, deploy, and support peripheral devices including printers, scanners, docking stations, and monitors. * Maintain accurate documentation of troubleshooting steps, resolutions, and system changes. * Provide end-user training on Windows features, security best practices, and system usage. * Collaborate with senior engineers to escalate complex issues and support long-term technical improvements. * Travel throughout Washington and Oregon to deliver scheduled service, emergency support, and ongoing maintenance for the driver license issuance platform. * Coordinate and complete routine and emergency service requests within established SLAs. * Generate monthly reports on issue trends, SLA performance, and system health metrics. * Create and maintain technical documentation, SOPs, how-to guides, and Root Cause Analysis materials. * Maintain preventive maintenance schedules and support field inventory management, including tracking of all deployed equipment. * Develop and update Bills of Material (BOMs) for deployed hardware configurations. OTHER FUNCTIONS AND RESPONSIBILITIES This job description does not encompass every duty associated with the position. Employees may be assigned additional job-related tasks or instructions by their supervisor as needed and are expected to perform these duties in compliance with applicable federal and state regulations and company policies. The role also requires adherence to the following expectations: * Primary duties involve a combination of office-based tasks and field work necessary to support business operations. * The position requires the regular exercise of discretion and independent judgment. * The role involves work requiring advanced knowledge that is predominantly intellectual in nature and requires consistent analytical judgment. * Responsibilities may include applying systems analysis techniques, consulting with users, and determining functional hardware, software, or system specifications. * Participation in an on-call rotation may be required, including periodic after-hours or weekend support to resolve critical operational issues. All job requirements may be adjusted as needed to reasonably accommodate individuals with disabilities. Some duties may not be appropriate for individuals whose performance of those duties would pose a direct threat or significant risk to the health and safety of themselves or others. REQUIRED EXPERIENCE & QUALIFICATIONS * 2-5 years of hands-on IT support experience in a Windows-based environment, including installation, configuration, and advanced troubleshooting of Windows 10/11 workstations (OS issues, updates, drivers, profiles, hardware, and software conflicts). * Experience using ITSM/ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or Atlassian Service Desk. * Proficiency with Active Directory, Azure AD, Group Policy, identity management, and workstation imaging/deployment tools (MDT, SCCM, Intune, Autopilot). * Intermediate to advanced understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), including the ability to troubleshoot network connectivity issues, including Network IP Addressing and Subnetting, and interpret network-related logs. * Familiarity with Microsoft security protocols, patching processes, malware detection and remediation, and interpreting Windows Event Logs and system diagnostics. * Ability to diagnose and resolve hardware issues across PCs, peripherals, and image-capture devices (cameras, scanners, printers, signature pads). * Basic SQL knowledge or willingness to learn introductory SQL for troubleshooting database-related errors. * Proficiency with collaboration and productivity platforms (Outlook, Teams, Atlassian Service Desk, Confluence, Slack, SharePoint) and modern web-browser developer tools. * Excellent verbal and written communication skills, customer service aptitude, and the ability to work in a professional, courteous manner with clients and internal teams. * DSLR camera experience (Canon preferred). * Must possess a valid driver's license, a reliable vehicle for field visits (mileage reimbursed), and the ability to travel throughout Southern Washington and Northern Oregon. * Must pass a drug screening and criminal background check prior to employment. * High School diploma required; location preference is within the Vancouver, WA area. PREFERRED QUALIFICATIONS * Associate degree in an information technology discipline. * Experience in the secure ID card, credentialing, or DMV industry. * Mechanical aptitude and the ability to work independently in field environments. * Certifications or skills such as CompTIA A+, JavaScript, PHP, or experience with relational databases. * Familiarity with software development lifecycle concepts. * Experience using diagnostic and network tools (ping, ipconfig, traceroute, nslookup, netstat); Wireshark or Dumpcap experience is a plus. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT * Ability to sit and work at a computer for extended periods (8+ hours per day). * Adequate visual acuity and manual dexterity to operate computers, phones, scanners, and technical equipment. * Regular driving for field service visits, including extended periods behind the wheel. * Ability to install hardware at client sites, which may require bending, kneeling, reaching, and working under desks or around office furniture. The pay range for this position is $26.44 - $36.05 per hour. Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more.
    $26.4-36.1 hourly 13d ago
  • MDDU CBRN Task Based Technical Support Specialist

    Parsons Commercial Technology Group Inc.

    Remote support technician job in Portland, OR

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description: Parsons is looking for an amazingly talented MDDU CBRN Task Based Technical Support Specialist to join our team! This position is an as needed role and NOT a full-time role. What You'll Be Doing: * Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications. * Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files. * Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies. * Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies. * Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required. * Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes. * Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes * Provides support for Situation Reports (SITREPs). * Provides input for After Action Reports (AARs). What Required Skills You'll Bring: * Active Secret security clearance or higher * Must be able to obtain DHS Suitability. * Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises * 10 years experience in radiological and nuclear detection and training * Special event operational experience including SEAR or NSSE events * Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources. * Must be able to lift and carry up to 50 pounds of equipment * Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report. * Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint. * Radiation Worker training and experience working with radioactive materials. * Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days. * Must have valid driver's license and experience towing larger trailers including a fifth wheel * Must have a Class B CDL license or ability to obtain one within 3 months of being hired Security Clearance Requirement: An active Secret security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $72,900.00 - $127,600.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************
    $36k-63k yearly est. Auto-Apply 25d ago
  • IT Help Desk Technician

    Revel Staffing

    Remote support technician job in Portland, OR

    We are conducting a confidential search for an experienced IT Help Desk Technician to provide both remote and onsite support for end users across the Portland and Vancouver areas. This role is ideal for a skilled troubleshooter with strong technical knowledge and excellent communication skills. Key Responsibilities: Provide remote and onsite end -user technical support (approx. 70% remote / 30% onsite). Perform systems monitoring, reporting, and issue resolution. Troubleshoot desktop, network, and cloud application issues quickly and effectively. Support and manage Windows desktops and common business applications. Assist with cloud services administration (Office 365, Google Workspace, Dropbox, etc.). Configure and maintain networking systems including routing and firewalls. Provide occasional support for VoIP, mac OS, and Linux environments. Maintain strong documentation of issues, resolutions, and system updates. Qualifications: 2+ years of IT helpdesk or technical support experience. Strong troubleshooting and diagnostic skills. Comprehensive knowledge of Windows desktop systems. DataClear Certification (or equivalent) required. Moderate knowledge of cloud platforms and networking/firewall administration. Excellent communication skills, patience, and customer service orientation. Must be based in the Portland/Vancouver area and able to travel to client sites as needed. Compensation & Benefits: Salary range: $85,000 - $125,000/year (based on experience). Quarterly profit -sharing bonus. Full employer -paid health insurance. 401(k) retirement plan. Paid time off (PTO). Relaxed and supportive work environment.
    $36k-63k yearly est. 55d ago
  • IT Depot Technician

    Stefanini_Training 4.6company rating

    Remote support technician job in Beaverton, OR

    Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Staging and imaging of Windows and Apple Computers Shipping, receiving and disposal of IT equipment Inspect, test and clean returned IT equipment. Sort, organize, and store IT equipment in proper location. Update and maintain accurate equipment inventory. Pack, stock, organize and rearrange products in depot as needed. Keep depot area organized and clean. Update systems and tickets for returned equipment. Assist in other areas of the depot as needed. Inventory management of IT equipment including asset auditing. What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making; Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities: ******************************************* What do you need to succeed? Windows and Apple hardware and software troubleshooting skills and experience Ability to complete all work tasks with minimal supervision Excellent time management skills to prioritize workload Excellent attention to detail while working in inventory and ticketing systems. Ability to walk, bend and lift equipment up to 50 pounds and perform physical duties of packing and unpacking IT equipment High level of flexibility and the ability to positively respond to changes in work requirements Ability to operate and communicate effectively while under pressure is essential Good technical writing skills and a willingness to document all work performed Ability to test IT equipment and verify functionality of all components. Basic troubleshooting of hardware and software issues for Windows and MAC devices. Strong data entry and customer services skills. Ability and willingness to learn new technologies. Required Minimum Education: High School Diploma (required) Associate Degree or at least some college courses in related field (preferred) Required Minimum Experience: A Minimum of 2 years of experience in a related field Preferred Certifications: Comp TIA A+ MCDST - Microsoft Certified Desktop Support Technician MCSA - Windows 10 Apple Certified Mac Technician (ACMT) Lenovo Certified Technician
    $55k-96k yearly est. 60d+ ago
  • Field Network Technician (Entry-Level)

    Pacific Office Automation 4.7company rating

    Remote support technician job in Portland, OR

    Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are seeking an Entry-Level Field Network Technician to join our service team in the Beaverton, OR area. This is a field position with a POSSIBLE TERRITORY NEAR YOU, as we service all of Portland and surrounding areas. Required Skills/Knowledge: Knowledge of network connectivity, network security and Wi-Fi networks. Good understanding of Windows environment and common operating systems Ability to work with a variety of customers and vendors (some technical some non-technical) Ability to communicate with customers in order to gather more information Aggressive problem solver Ability to travel locally to different clients Ability to communicate through phone / email / written documentation Qualifications Previous network field experience preferred but not required Knowledge of networking protocols and concepts (SMTP, FTP, SMB, Ports, TCP/IP) Knowledge and hands-on experience providing support to users using Windows Desktop Operating Systems and other mainstream Microsoft applications Strong communication skills and ability to work cohesively with clients Valid Driver s license and clean driving record. Must be 21 or older. Bonus Skill Set Good understanding of Mac OS environment CompTIA Network+ certified Previous experience working with IT professionals Benefits Advancement and growth into leadership roles Team-player environment Medical/Dental/Vision/Life insurance plans Matched 401k PTO, Vacation, Sick Leave FSA Program Company car for work and personal use! Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger. #LI-Onsite
    $59k-74k yearly est. 7d ago
  • Help Desk Technician

    Peterson MacHinery Co 4.7company rating

    Remote support technician job in Hillsboro, OR

    It's your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters! Job Description Peterson Cat has a need for an experienced Help Desk Technician at our Hillsboro, OR location. SUMMARY This position supports systems managed by the Information Systems department at Peterson CAT. Responsibilities include: building notebooks and desktops for new employees, imaging systems, troubleshooting hardware and software problems, installing software, opening and closing help desk tickets, prioritizing tasks, installing specialty applications from Caterpillar, ADP Truck, and other vendors. Responsibilities also include setting up workstations, installing printers, taking phone calls, providing remote support of field systems, supporting cell phones and smart phones. This role also provides support for some systems administration tasks including backup, setting up user access, password resets, risk management, supporting multifunctional devices (print, fax, copy, & scan) and other tasks as assigned, including installing VoIP phones and some patching cables for user connectivity. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. * Install and support Caterpillar software * Provide helpdesk support for user applications and enterprise applications * Perform workstation and notebook build-outs * Provide end user support answering phones and problem solving * Support and visit remote sites to install equipment, troubleshoot problems, as needed * Assist San Leandro team with Avaya VoIP Support, as needed * Coordinate backups for servers, database or server recovery, as needed * Coordinate frequently with Peterson personnel and 3rd party vendors to plan and schedule work. * Travel for support and maintenance approximately 20% of the time; Operate company or personal vehicle as needed * Maintain punctual, regular, and predictable attendance. QUALIFICATIONS Associates Degree from a fully accredited college in a related field preferred; and a minimum of 3 years of progressive experience in supporting a multi-site helpdesk environment, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Must be a proven troubleshooter with exceptional customer service skills. Should have additional skills in system administration, systems analysis, software version upgrades and implementation within an enterprise environment. #INDjobs Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
    $33k-42k yearly est. Auto-Apply 50d ago
  • Computer Laboratory Technician

    Procom Consultants Group 4.2company rating

    Remote support technician job in Hillsboro, OR

    Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Computer Laboratory Technician On behalf of our client, Procom Services is searching for a Computer Laboratory Technician for a contract opportunity in Hillsboro, OR. Computer Laboratory Technician Job Details Support Automated Build and Testing system development. Our system provides a continuous integration solution for Consumer Electronics hardware. Daily Responsibilities: Upgrade/patch Windows and Linux systems Aid with QA workstation creation/issues. User permissions and account administration including Linux permission settings. Maintenance of Ubuntu package repositories for developer workstations as well as VMware VMs. Script writing, deb/rpm creation, software updates. Infrastructure script development VMware Server deployment troubleshooting NetApp SAN Administration - nfs/fcp NAS Administration - vmfs and nfs Backup administration and configuration Troubleshooting server/network issues General system setup and troubleshooting Hardware inventory management Lab maintenance Documentation including Visio diagrams and General End User Support (developers and testers). Computer Laboratory Mandatory Skills Necessary Skills (Must Have): OS (Linux/Windows) setup and configuration Linux Administration: Knowledge of packaging, distribution, performance tuning, and system design. Experience with administration of authentication, http services, database setup and configuration, clustering and failover. Knowledge of application and server monitoring software Hypervisor Administration: VMware Server directly related to position, but experience with Xen and VMware ESX, ESXi, LabManager or Workstation is applicable. Scripting and Automation development: Perl and Python with systems such as Jenkins, Quickbuild, TeamCity, etc. Technical Documentation: Ability to review specifications and publish design, as well as user instructions. Additional Skills Desired (Nice to Have): Web design Subversion Version Control (WANdisco MultiSite) Git/Gerritt Version Control Ubuntu/RedHat administration Open Source Development VMware Virtual Infrastructure 4.1 and 6.0 SAN Administration - Raw Device Mapping Tools such as New Relic, Jira, Artifactory, TeamCity, Jama, Stash Confluence and Crucible Computer Laboratory Technician Start Date ASAP Computer Laboratory Technician Assignment Length 12 Months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Additional Information All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
    $33k-41k yearly est. 60d+ ago
  • 209392 / Computer Laboratory Technician

    Procom Services

    Remote support technician job in Hillsboro, OR

    Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Support Automated Build and Testing system development. Daily Responsibilities: Upgrade/patch Windows and Linux systems Aid with QA workstation creation/issues. User permissions and account administration including Linux permission settings. Maintenance of Ubuntu package repositories for developer workstations as well as VMware VMs. Script writing, deb/rpm creation, software updates. Infrastructure script development VMware Server deployment troubleshooting NetApp SAN Administration - nfs/fcp NAS Administration - vmfs and nfs Backup administration and configuration Troubleshooting server/network issues General system setup and troubleshooting Hardware inventory management Lab maintenance Documentation including Visio diagrams and General End User Support (developers and testers) Qualifications Must-have (Mandatory skills): OS (Linux/Windows) setup and configuration Linux Administration: Knowledge of packaging, distribution, performance tuning, and system design. Experience with administration of authentication, http services, database setup and configuration, clustering and failover. Knowledge of application and server monitoring software Hypervisor Administration: VMware Server directly related to position, but experience with Xen and VMware ESX, ESXi, LabManager or Workstation is applicable. Scripting and Automation development: Perl and Python with systems such as Jenkins, Quickbuild, TeamCity, etc. Technical Documentation: Ability to review specifications and publish design, as well as user instructions. Nice-to-have (Preferred skills): Web design Subversion Version Control (WANdisco MultiSite) Git/Gerritt Version Control Ubuntu/RedHat administration Open Source Development VMware Virtual Infrastructure 4.1 and 6.0 SAN Administration - Raw Device Mapping Tools such as New Relic, Jira, Artifactory, TeamCity, Jama, Stash Confluence and Crucible Additional Information
    $32k-43k yearly est. 60d+ ago
  • IT Technician I

    Ascenteceng

    Remote support technician job in Tualatin, OR

    Requirements JOB RESPONSIBILITIES: To include but are not limited to: • Maintaining and supporting computer networks and related computing environments including systems software, applications software, hardware, and configurations • Providing user support and training for hardware and software issues • Protecting data, software, and hardware by coordinating and implementing network security measures. • Troubleshooting, diagnosing, and resolving hardware, software, and other computer, network and system problems • Safely replacing faulty hardware components as required • Learning, developing, and using automation tools • Conferring with network users about solving existing system problems JOB QUALIFICATIONS / EXPERIENCE AND TECHNICAL SKILLS: • Ability to think through problems and visualize solutions • Understanding of network infrastructure and hardware • Quick learner of new or unfamiliar technology and products using documentation and online resources. • Able to troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers • Strong analytical and problem-solving skills. • Dependable and flexible when necessary • LAN and WAN experience. • Experience with Microsoft Windows operating systems and applications PERSONAL QUALIFICATIONS: • Self-starter, self-motivated, and flexible • Reliable and dependable • Positive, customer-focused attitude • Honest with good integrity • Professional demeanor and respectful to people in all situations • Willingness to help others as needs and tasks change often WORKING CONDITIONS: • Works in an office and/or machine shop environment. • May on a continuous basis walk; bend and lift up to 40 lbs. • May need to crawl under desks, climb ladders, run wires • Must adhere to company safety policies • The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. The employer retains the right to change or assign other duties to this position. Compensation/Benefits: $17 to $28 per hour DOE Medical / Dental / Vision 401k with company match up to 4% Tiered Quarterly Bonus Program Short-term and Long-term Disability Tuition Assistance or Reimbursement Life Insurance Paid time off / paid holidays Employee Assistance Programs Applicant must be able to pass a criminal background check and drug screen prior to employment. ITAR REQUIREMENTS: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Ascentec Engineering is an Equal Opportunity Employer; employment with Ascentec Engineering is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Salary Description $17 to $28 per hour DOE
    $17-28 hourly 37d ago
  • IT Technician I

    Ascentec Engineering, LLC 3.9company rating

    Remote support technician job in Tualatin, OR

    Job DescriptionDescription: Ascentec Engineering is hiring an IT Technician I to provide essential support for computers, applications, systems, devices, access, and hardware issues. The selected candidate will identify, research, and resolve technical problems while communicating and coordinating effectively at all levels. This position is on-site at our Tualatin, Oregon headquarters (not remote/not hybrid) and not eligible for Visa sponsorship or transfer of Visa sponsorship. Requirements: JOB RESPONSIBILITIES: To include but are not limited to: • Maintaining and supporting computer networks and related computing environments including systems software, applications software, hardware, and configurations • Providing user support and training for hardware and software issues • Protecting data, software, and hardware by coordinating and implementing network security measures. • Troubleshooting, diagnosing, and resolving hardware, software, and other computer, network and system problems • Safely replacing faulty hardware components as required • Learning, developing, and using automation tools • Conferring with network users about solving existing system problems JOB QUALIFICATIONS / EXPERIENCE AND TECHNICAL SKILLS: • Ability to think through problems and visualize solutions • Understanding of network infrastructure and hardware • Quick learner of new or unfamiliar technology and products using documentation and online resources. • Able to troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers • Strong analytical and problem-solving skills. • Dependable and flexible when necessary • LAN and WAN experience. • Experience with Microsoft Windows operating systems and applications PERSONAL QUALIFICATIONS: • Self-starter, self-motivated, and flexible • Reliable and dependable • Positive, customer-focused attitude • Honest with good integrity • Professional demeanor and respectful to people in all situations • Willingness to help others as needs and tasks change often WORKING CONDITIONS: • Works in an office and/or machine shop environment. • May on a continuous basis walk; bend and lift up to 40 lbs. • May need to crawl under desks, climb ladders, run wires • Must adhere to company safety policies • The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. The employer retains the right to change or assign other duties to this position. Compensation/Benefits: $17 to $28 per hour DOE Medical / Dental / Vision 401k with company match up to 4% Tiered Quarterly Bonus Program Short-term and Long-term Disability Tuition Assistance or Reimbursement Life Insurance Paid time off / paid holidays Employee Assistance Programs Applicant must be able to pass a criminal background check and drug screen prior to employment. ITAR REQUIREMENTS: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Ascentec Engineering is an Equal Opportunity Employer; employment with Ascentec Engineering is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
    $17-28 hourly 5d ago
  • Tier 1 Help Desk Technician (Bytagig)

    Exemplar Companies

    Remote support technician job in Happy Valley, OR

    Job DescriptionSalary: $21$25/hour Tier 1 Help Desk Technician Clackamas, OR (ON-SITE) At Bytagig, were more than just an IT service provider were a dedicated partner to small businesses, startups, and entrepreneurs. Whether acting as your full-scale internal IT department or supporting your in-house team, our mission is simple: help your business run efficiently today while preparing for tomorrows growth. We take a people-first approach to technology, ensuring every client receives personal, attentive service tailored to their unique needs. With a deep passion for IT, a drive for continuous improvement, and a commitment to doing whatever it takes, the Bytagig team is here to help you succeed. Our team thrives on curiosity, accountability, and fun because we believe great service starts with a great culture. At Bytagig, you wont just be another cog in the machine youll be part of a team that values innovation, integrity, and growth. We treat our clients like partners and our team like family. What You Can Expect When You Join Us A supportive and collaborative environment where your voice matters Opportunities to grow your skills, tackle exciting challenges, and make a real impact A culture that celebrates learning, accountability, and having fun along the way A team thats passionate about technology and people If you're driven by purpose, eager to learn, and ready to be part of something meaningful wed love to meet you. Bytagig is a great place to grow your career! You will be exposed to a variety of technologies, and if you possess a strong work ethic and a desire to learn, we encourage you to apply. ****************************** Position Overview The Tier 1 Help Desk Technician handles intermediate-level IT support requests from our clients. This role is responsible for proactive maintenance and monitoring using advanced tools and solutions. This position is on-site and requires frequent client site visits in the Clackamas/Portland metro area. Responsibilities Delight our clients with a friendly, quick, and helpful experience Assist the Projects Team with on-site or remote project delivery as needed Manage and monitor problem tickets; analyze incidents and determine support required Apply diagnostic techniques to identify problems, investigate root causes, and recommend solutions Document IT requests in the ticketing system, record actions taken, and follow up on deferred items Keep customers informed of ticket status and progress throughout resolution Collaborate with customers and coworkers to diagnose and resolve issues Troubleshoot, analyze, resolve, track, escalate, and document technical problems Resolve incidents on first contact when possible using supported remote tools Communicate effectively with both technical and non-technical users (speak Geek and human) Train users on proper use of hardware and software Configure and support: Firewalls Wired and wireless networks Access points Perform proactive maintenance and monitoring using advanced tools Escalate issues to Tier II Help Desk when outside the scope or knowledge base Provide frequent on-site user support at client locations Deploy laptops and desktops across client environments Maintain system performance by testing existing equipment and software Perform other duties as assigned Education & Experience High school diploma or GED required Valid drivers license required Ability to manage a flexible schedule and work independently 3+ years of experience working for an MSP at Tier I or Tier II Help Desk level Experience with: Microsoft Azure Windows Server Office 365 / Microsoft 365 Networking fundamentals Familiarity with LAN, WAN, and VoIP technologies Physical Requirements Ability to lift and carry up to 4050 lbs Comfortable working on ladders up to 10 feet Familiar with and able to use basic hand tools (tools provided) Work Location & Schedule Monday Friday 100% on-site Clackamas, Oregon office Frequent travel to local client sites is required Compensation & Benefits Hourly pay: $21$25/hour (DOE) Medical and dental insurance 401(k) with company match Paid Time Off (PTO)
    $21 hourly 5d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Remote support technician job in Gresham, OR

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $35k-47k yearly est. 38d ago
  • Field Network Technician (Entry-Level)

    Pacific Office Automation 4.7company rating

    Remote support technician job in Beaverton, OR

    Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in eleven western states OR WA CA AZ NM NV UT ID CO TX & HI With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position We are seeking an Entry Level Field Network Technician to join our service team in the Beaverton OR area This is a field position with a POSSIBLE TERRITORY NEAR YOU as we service all of Portland and surrounding areas Required SkillsKnowledge Knowledge of network connectivity network security and Wi Fi networks Good understanding of Windows environment and common operating systems Ability to work with a variety of customers and vendors some technical some non technical Ability to communicate with customers in order to gather more information Aggressive problem solver Ability to travel locally to different clients Ability to communicate through phone email written documentation Qualifications Previous network field experience preferred but not required Knowledge of networking protocols and concepts SMTP FTP SMB Ports TCPIPKnowledge and hands on experience providing support to users using Windows Desktop Operating Systems and other mainstream Microsoft applications Strong communication skills and ability to work cohesively with clients Valid Drivers license and clean driving record Must be 21 or older Bonus Skill Set Good understanding of Mac OS environment CompTIA Network certified Previous experience working with IT professionals Benefits Advancement and growth into leadership roles Team player environment MedicalDentalVisionLife insurance plans Matched 401k PTO Vacation Sick LeaveFSA ProgramCompany car for work and personal use Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger LI Onsite
    $59k-74k yearly est. 7d ago

Learn more about remote support technician jobs

What are the biggest employers of Remote Support Technicians in Vancouver, WA?

The biggest employers of Remote Support Technicians in Vancouver, WA are:
  1. GFI Group
  2. Glocpa
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