Remote Support Technician Jobs in Waverly, MI

Title: Tech Support Contract 12 months The selected candidate's primary responsibility will be to assist with the update and migration of Windows 10 to Windows 11 at the various 13 park locations. Additional responsibilities will include answering incoming IT helpdesk calls, installation and support of IT hardware and software, and helping resolve technical issues. Required Skills: · 3+ Years of IT Technical Support (Software and Hardware). · Experience installing, troubleshooting and repairing PC's, laptops and peripherals. · Experience with MS Office Suite (Outlook, Excel, Word, etc.) · Experience updating necessary IT documentation and tickets related to support requests. · Must have a valid driver's license and ability to drive personal vehicles to and from service locations. Please note that there will be no milage/fuel reimbursement as travel is required for this position. · Must have excellent communication skills. Will be required to assist Metropark staff with PC updates, issues, troubleshooting and resolutions.

Electrosoft Services, Inc. is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, enterprise IT modernization, and software solutions. We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel - and the knowledge that outstanding effort is recognized and rewarded. The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we've described you and your dream workplace, please apply and share in the many benefits and opportunities we offer. Help Desk Technician Responsibilities and Duties: Expert in customer service management. Acts as a member of a project team responsible for reviewing the System for Award Management (SAM) registration for assignment/update of CAGE Codes. Support may include: Responsible for providing troubleshooting support to a user community employing computer systems and networks. Performs diagnoses to resolve registration problems and provides applicable technical remedies. Helps the Customer Service Management (CSM)/ServiceNow application processing client request escalated from helpdesk Tier 1 & 2. Responsible for providing vendor validations CSM records utilizing systems tools provided by the program and public website(s). Collaborates with government clientele and other corporative stakeholders in providing subject matter expertise and technical assistance accessing client contract/grants. Responsible for answering customer inquiries, via telephone and email for applications approvals and processing. Accountable for meeting 55-70+ daily processed records. Assist in processing production requests to meet goals. Work CSM escalation tickets Basic Qualifications Must have a high school diploma. Must have a one (1) year + industry experience working in a “high-volume” help/service desk environment supporting computer hardware and software systems. Customer Service Experience can be substitute for help/service desk experience. US Citizenship required Successfully pass National Agency check with Law and Credit (NACLC) background investigation. Must have experience with Microsoft Office Suites (Word, Excel, PowerPoint, etc.) Must have professional “business acumen”, excellent customer service background, excellent oral/written communications skills, and also detail oriented. Must have ability to write clearly and concisely, track deliverable progress, and adhere to documentation version control. Highly Desired: Continuous Process Improvement experience Basis understanding of the CAGE Administration and Maintenance System, ServiceNow, and Workbench tools. Individuals seeking employment at Electrosoft Services are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

-Looking for a Tier 1 Support resource to join their Service Desk team. -This person will be primarily focused on 2 activities: Password Resets and Active Directory account unlocks. They will also get to directly support the user by remoting into their computer and troubleshooting basic issues. -They see about 200-300 tickets per day as a team. Day to day responsibilities entail: -Being the first line of contact for IT Help Desk interactions with the business - answering the help desk phone line and being the first response to tickets. With a focus on excellent customer service and quick remediation. -Note customer problems and log information in Service Now ticketing system. -Assist end-user with self-fix guidance and provide them with walk-throughs to fix the problem. -Gather information regarding problems that cannot be solved by Tier 1 so that problems can be escalated to the proper team. -Provide training to users in response to resolution of technical questions or issues. -Provide technical support for all IT issues via remote support, instant messaging, phone, email, and visits to offices. -Handle technical requests such as password resets, software installs, and other service requests Skills password reset, active directory, Tier 1 Support, help desk, customer service, phone support, windows 10, mac os, Ticketing system, Support, Technical support, Service desk, account unlock, troubleshooting, help desk support, servicenow, documentation process, Windows, Hardware, Customer support, Remote support, Helpdesk troubleshooting Top Skills Details password reset,active directory,Tier 1 Support,help desk,customer service,phone support,windows 10,mac os,Ticketing system,Support,Technical support,Service desk Additional Skills & Qualifications - They're looking for attitude, not aptitude. More important than technical skills is the candidate's attitude - their desire to learn and grow within the company, if they ask questions and are a strong team member. - They are looking for "compassionate communicators" - someone that knows how to talk to people, can be understanding when the end user is upset, and walk the user through an issue without taking anything personal, and be able to resolve an issue with a positive attitude. Experience Level Entry Level Pay and Benefits The pay range for this position is $17.00 - $18.00/hr. • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Lansing,MI. Application Deadline This position will be accepting applications until Dec 10, 2024. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Junior Software Developer Lansing, Michigan *We cannot provide sponsorship at this time* As the Junior Software Developer, you will be responsible for developing and maintaining new and pre-existing software programs and applications. You will join a standing team at a Fortune 500 company. As the Junior Developer, you will excel in this position if you have enthusiasm for driving improvement by finding and implementing solutions to new challenges. You will consult with users, architects, project leaders and management to resolve problems and suggest alternatives. If you believe you can add value to this team and company, apply below! Minimum Qualifications: A Bachelor's degree in Computer Science, Information Systems, Information Technology, Management Information Systems or equivalent experience is preferred (3.3 GPA minimum.) Must be able to learn and effectively use tools and software development techniques as practiced, acquired, or adopted within the IT division Development experience within an Object-Oriented Programming Language (experience can be from a course, class, or project) An ideal candidate would have an internship, computer-related role, on-campus technology job or research position paired with their education. What is in it for you? · Compensatory bonuses at the end of every year · Impressive retirement funding options · Competitive salary · Work-life Balance and flexible schedules · Onsite Cafeteria · Opportunity for Growth ABOUT EIGHT ELEVEN: At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs. For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

This is a contract role through Magnit for Consumer's Energy in Jackson, Michigan. This role is fully onsite to Jackson, Michigan and candidates must reside in a commutable distance to the office. Job Title: Network Operations Center Business Support Consult Client Details Job Position : Network Specialist Client : CMS Energy Location : Jackson, Michigan Duration : 11+ Months (Possibilities of Extensions) Maximum budget $40/hr on W2 and onsite role it is Job Duties: This role will be responsible for continuously monitoring network systems, servers, and applications to ensure optimal performance and uptime. This role involves responding to alerts, troubleshooting issues, and coordinating with internal teams and external vendors to resolve network and system problems efficiently. Key Responsibilities: Continuously monitor network systems, servers, and applications for performance issues. Respond to alerts and troubleshoot network, system, and application issues to minimize downtime. Perform L1 triage for detected issues with network devices and core IT infrastructure. Participate in the development and implementation of network maintenance and upgrades. Create, prioritize, and assign trouble tickets to the correct workgroups, ensuring timely resolution. Escalate critical issues to the appropriate teams and communicate updates to stakeholders in real time via multiple channels. Coordinate with internal teams and external vendors to resolve network and system issues in a timely manner. Create solutions using monitoring and automation tools to proactively detect and address network and infrastructure issues. Contribute to the development and improvement of standard operating procedures (SOPs) for NOC operations. Stay abreast of the latest industry trends and advancements in network technology. Work on shifts that are outside of normal business hours to ensure that the team can operate 24 hours 7 days per week. Proven experience in network operations, system administration, or a similar role. Understanding of IT infrastructure, networking protocols, routing, and switching. Strong analytical and critical thinking skills with keen attention to detail. Ability to work independently as well as part of a collaborative team. Ability to diagnose and resolve network and system issues in a fast-paced, high-pressure environment. Ability to work in a challenging environment and manage multiple tasks simultaneously. Ability to adapt to evolving technologies and prioritize tasks in a dynamic environment. Ability to work on shifts scheduled outside of normal business hours, including nights and weekends. Education/Experience Requirements: Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience. Certifications such as CompTIA A+, CompTIA Network+, CCNA or equivalent are highly desirable. 5+ Years of experience in the Information Technology field is preferred. 2 years of experience in the Information Technology field is required.

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded 118 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet - today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort. As Temporary Student Support - Quality, Food Safety Technical Analyst (Certifications) you will support Management of Food Certifications Documentation, Compliance Analytics, & Reporting. This position is a part-time Temporary Student Support (TSS) assignment that runs through May 2025 with the potential for an extension. Overall, this role averages 20 - 25 hours per week. Hours do not have to be consecutive; they can be spread throughout the week. This position is hybrid and will require some onsite work at our headquarter in Battle Creek, MI. At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Excited for what lies ahead? We are too. HERE'S A TASTE OF WHAT YOU'LL BE DOING + Update and manage documentation required to maintain certifications with Fair Trade USA, Fairtrade Canada/certification process, Kosher, Organic, Non-GMO and Gluten Free + Communicate with R&D group to obtain needed records that support certification updates + Interact with Quality team members at HQ and Manufacturing Plants to aid in gathering information to analyze Food Safety related investigations + Assist in FDA Licensing renewal and management of our Manufacturing locations + Support information gathering, analytics, submission with micro lab testing results + Compose reports and presentations + Assist with meeting and event planning YOUR RECIPE FOR SUCCESS + Currently enrolled in a minimum of 6 credit hours at an accredited college or university working toward a degree in a business-related field. + Junior or senior who is graduating after May 2025 is preferred + Proficiency in Excel, PowerBI, MS Teams, and/or Sharepoint. ABOUT WK KELLOGG CO At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894, when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder's passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includes Frosted Flakes, Rice Krispies, Froot Loops, Kashi, Special K, Raisin Bran, Frosted Mini Wheats, and Bear Naked. With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional and societal wellbeing. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve. For more information, visit ***************** . If we can help you with a reasonable accommodation throughout the application or hiring process, please email ************************* THE FINER PRINT The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position. WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For US applicants: Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For additional information, please follow this link (********************************************** Contents/E-Verify\_Participation\_Poster\_ES.pdf) . Let's create gr-r-reat days, WK Kellogg Co Recruitment WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Full-time Description Life at Block Imaging: Don't be fooled by our casual attire. Though casual in dress, we are an innovative group focused on making great business decisions. We've built our culture on transparency, authenticity, and teamwork. We strive to work hard and play hard; and we enjoy Summer BBQs, Holiday Parties, Annual Retreats, Book Clubs, Lunch & Learns, and the occasional Euchre Tournament to let off some steam. General Job Description: Provide competent, responsive, and courteous Level 1 support for team members and their technology. Proactively manage equipment upgrades and team member adds, removals, and transitions. Requirements Objectives: Capture 100% of requests as tickets in our service desk system. Fulfill service level agreements on tickets according to priority. Create a knowledge base with self-help resources to allow team to self-manage common tickets. Obtain consistently satisfactory team member feedback. Essential Functions: Assist IT team in capturing all requests as service desk tickets. Build/Maintain the knowledge base. Create/Maintain documentation of issue resolution. Review processes/documentation created by other IT team members for clarity. Resolve service desk tickets or escalate them appropriately. Provide occasional off-hour support. Other duties as assigned. Role Competencies: Excellent computer skills. Excellent written and verbal skills. Exceptional interpersonal communication skills. Innovative, independent thinking skills. Ability to work independently in a fast paced constantly changing environment while maintaining a positive and courteous attitude. Familiarity with conference room technologies such as GoToMeeting, video projectors, sound boards, audio systems, and video switching. Curiosity regarding how equipment and systems work. Strong attention to detail. Strong appreciation for adherence to well-designed systems coupled with the realistic demands of getting business done. Dedication to the concept of continuous improvement. Cultural Fit: Exhibit the Block Core Values of Community, Respect, Integrity, Pursuit of Excellence, and Innovation. Make choices that contribute to the development and reinforcement of the core values. Qualifications: Education: CompTIA A+ certification. Education B.S./B.A. degree in Information Technology or equivalent preferred, not required. Experience: One (1) year experience preferred. PC hobbyist/maker movement is a plus. Practical experience in a help-desk environment. Skills Requirements: High administrative skills. Attention to detail and follow through. Self-starter who can fill “down time” in productive ways. Advanced knowledge of computer software and operation and data entry. Organizational and self-management skills. Excellent communication skills. Ability to work cooperatively. Supervisory Responsibilities: Self-supervision. Minimum Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources. Physical activity that requires keyboarding, standing, sitting, phone work and filing. Physical activity that requires extensive time working on a computer. Physical activity requiring bending, stooping, reaching, climbing, kneeling, and/or twisting. Physical activity that sometimes involves lifting, pushing or pulling up to 75 pounds. Environmental Expectations: Physical activity that sometimes requires exposure to loud noises that do not require ear plugs. Physical activity that rarely requires exposure to dust requiring a dust mask. Physical activity that rarely requires exposure to fiberglass insulation. Block Imaging is an Equal Opportunity Employer The above information indicates the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Benefits and Perks We live out our mission, People Matter, through the care and benefits we provide our team. Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage. Paid Time Off: Full-time team members start at sixteen days of PTO and receive “people matter” days for volunteering in your community. Profit Sharing: Bonuses based on meeting company profitability goals. Investment Plan/Budgeting: Investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training. Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization. Paid Parental Leave: Up to three weeks of paid parental leave following a qualified Family and Medical Leave Act (FMLA) qualified and approved leave. Environment: Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual.

? Communicate effectively, both orally and in writing, with users, unit staff and Managers Maintain a broad system knowledge, knowledge of computer related equipment, and end user software Analyze operational problems Investigate alternative solutions and potential risk Initiate corrective action Record and report status Teach and assist other staff and users Project management Server support Telecommunications support Database systems support Enforce security standards EDUCATION: Possession of a bachelors degree with 21 semester (32 term) hours in computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, or mathematics; or possession of an associates degree with 16 semester (24 term) hours in computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, mathematics or equivalent. Alternate Education and Experience Information Technology Programmer/Analyst P11 Possession of an associates degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement. OR Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement Duty 1 General Summary of Duty 1 % of Time 40 Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Individual tasks related to the duty: Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges. Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs. Serve as technical experts providing support to other technicians. Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges. Administers and implements automated data processing systems and computer application programs. Convert and implement new systems and upgrade existing systems. Duty 2 General Summary of Duty 2 % of Time 35 Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components. Individual tasks related to the duty: Provide planning, design, and implementation of computer hardware, software, and network components. Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere in DTMB. Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software. Analyze the need for, and develops, documents, implements and monitors information technology quality assurance standards. Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters. Maintains records and prepares reports and correspondence related to the work. Duty 3 General Summary of Duty 3 % of Time 15 Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of DTMB. Individual tasks related to the duty: Perform Server installs, upgrades, moves, repairs and removals. Perform install and upgrades to Network Operating systems. Troubleshoot Local Area Network connectivity issues through cables, switches and hubs. Administer network groups, users and rights associations. Monitor and maintain local server back up systems. Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files. Setup, support, test and troubleshoot print servers. On-site support for installation of Telecommunication hardware. Install and troubleshoot wiring and associated devices including tranceivers, switches, hubs and routers. Duty 4 General Summary of Duty 4 % of Time 10 duties as assigned. Including local database administration, enforcing security standards, and virus/spyware remediation. Pursuing technical training and specialized client training in order to service all agency clients within a service area. Individual tasks related to the duty: Manage and update local database systems. Manage client access and user rights for database systems. Provide for the updating of patches and virus repair. Seek out and attend relevant technical training. Attend special training sessions required by client sites to provide complete IT service. Carry out the directives of Management in support of providing customer service to clients of DTMB.

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description: Works within the Office of the CTO to provide oversight, direction and guidance/consultation for IT projects from project request submission through project close-out and post-implementation review. As a liaison, works with project teams, agency partners, clients, etc. to ensure project are receiving the appropriate level of executive support and direction. Ensures issues are evaluated and resolved, escalates risk and directs corrective actions in any area where performance falls below objectives. Ensure projects/programs have adequate executive support and strives to enable the success of the projects/programs. Verifies and validates project status reports and communicates key items to IT leadership. Reviews and contributes to project documentation including project initiation documents such as the project charter, budget, schedule, cost benefit analysis, etc. throughout the project lifecycle until the end of the project including the project closeout report. Recommends approval of documents to the appropriate sponsors and executive oversight committees. Attends project review and steering committee meetings for all projects for which he or she is governance liaison. Initial consulting focus will be centered on data center migration optimization and hybrid cloud architecture with supporting operational process development Acts in a consulting role, supporting the Office of the CTO. Attends meetings with or on behalf of the CTO and manages action items and issues logs that require attention. Takes on small work requests and tasks for the Office of the CTO. Creates progress dashboards and metrics as part of an overall governance support role. Recommends process improvements and efficiency steps to overall benefit the department. Assist in the preparation of reports and materials for regularly scheduled project and program portfolio reviews with IT leadership. Qualifications LOCAL preferred first Additional Information Best Regards Alka Bhatia

Summary of Responsibilities: The IT Support Specialist will be responsible for supporting and maintaining Microsoft Windows client/server systems and related hardware for internal operations. The IT Support Specialist will keep the computer desktops and laptops running smoothly; review and analyze software and hardware needs, recommend changes and upgrades where applicable to provide efficient, effective, and timely service to users in the firm. Essential Functions: User account management: Create AD users, apply and manage Microsoft licensing, and manage licensing for other software. Work with the IT team to constantly improve user onboarding and offboarding procedures. Asset Management: Responsible for asset management such as entering in and tagging new laptops, maintaining accuracy as to who laptops are assigned to, keeping notes on possible ongoing issues that could indicate a need for repair or replacement, perform light repairs and general upkeep of laptops, retire laptops per firm procedures. Documentation: Ability and willingness to create and improve documentation of IT procedures and help docs as needed. Experience in Visio and/or Smartsheets is a plus. Ticket management: Act as the front-line responder to incoming internal tickets. Help with everything from workstation monitors and docking stations to login/software errors. Ask questions to better your understanding, know when to escalate if you become stuck or unsure how to proceed. Keep the queue clean and enter good notes on active tickets so others can work on them. Education, Experience and Skills Required A BS/BA degree is preferred but not required. Experience with Microsoft technologies such as O/M 365, Azure, AD, and Intune. 2-4 years experience as a computer support tech or other relevant position Proven customer service and problem-solving skills, providing remote support services. Excellent communication and writing skills. Highly organized with excellent prioritization, planning, and time management skills. Executes assignments of a confidential nature; requires ability to keep matters confidential. Strong verbal and interpersonal skills. A positive attitude with a strong work ethic and ability to constantly learn and grow. Benefits: Competitive salary Health, dental, and vision insurance Life insurance, short term & long-term disability insurance Wellness reimbursement Flexible scheduling Paid time off Career Development Program

Non-Certified Student Support Services/Non-Certified Other District: Oakland Schools Attachment(s): Assistive Technology Support Specialist

GovCIO is currently hiring for a Help Desk Shift Supervisor (Evening 11am-8pm) to support our newly awarded customer contract. . This position will be located in Charleston, WV and will be a fully remote position within the United States. **Responsibilities** Resolves technical problems and answers queries by telephone or e-mail in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing guidelines and prescribed solutions. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. + Responsible for investigating and identifying computer hardware and software related problems. + Effectively communicates step-by-step solutions to end-users + May need to communicate with software and hardware specialists for solutions + Records solutions into database for other Help Desk professionals. + Redirects issues to appropriate resource if necessary + Must be knowledgeable of current technological issues and advancements. **Qualifications** Bachelor's with 2-5 years (or commensurate experience) Required Skills and Experience + Clearance Required: Must have an active HUD Public Trust **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $55,000.00 - USD $55,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************************************* **Location** _US-Remote_ **ID** _2024-5173_ **Category** _Information Technology_ **Position Type** _Full-Time_

IT TECHNICIAN I ST JOHNS OFFICE Spicer Group is seeking a knowledgeable and experienced IT Technician for our Water Resources Service Group. The job involves responding to IT trouble tickets and may include installing printers and software. The individual will create or modify database applications under a project manager's supervision and assist with various projects as directed. Responsibilities include providing end-user support for hardware and software, performing minor repairs and maintenance, and coordinating with users to resolve issues with minimal disruption. The role also entails setting up new users, conducting system maintenance tasks, and communicating with vendors and service providers to address problems. The position requires physical presence and serves as the first level of support when on call. Additional duties may be assigned as needed. THE COMPANY Spicer Group is a multi-disciplinary engineering, surveying, and planning company. We have offices in Saginaw, St. Johns, Manistee, Traverse City, Dundee, Byron Center, East Lansing, Standish, Bingham Farms, and Atlanta, Georgia. Spicer Group prides itself on our core values of commitment to growth, great client relationships, excellent services and solutions, maintaining a team environment, and having integrity in all we do. We are seeking a candidate who will strive to uphold these values. Spicer Group offers a comprehensive benefits package including sick, vacation, and holiday pay; fitness membership reimbursement; a 401(k)-match program; profit sharing; health, dental, and vision insurance options; and much more! A TYPICAL DAY ON THE JOB Responds to IT trouble tickets; may be asked to install printers, software or other miscellaneous requests. Creates or modifies database applications in a team environment under the supervision of a project manager Assists with projects as directed by project manager, department head, or principal of firm Provides end user computer hardware and software support for the firm's applications software Performs minor hardware repair and maintenance Coordinates with end users to resolve hardware/software issues in a manner minimizing disruption Sets up new users to the system; creates menus and assigns passwords Performs system/file maintenance tasks, e.g., file sizing, purging Contacts software and hardware vendors as needed to communicate and resolve program problems Contacts service providers as needed to communicate and resolve hardware/software problems Serves as first level support when on call Physical presence is an essential function of this job. The list of specific duties and responsibilities is intended to be representative of the tasks performed within this classification. The omission of a specific duty or responsibility does not preclude assigning duties not listed herein if such duties and responsibilities are a logical assignment to the position. EDUCATION AND EXPERIENCE REQUIREMENTS Associates degree or certification in Computer Science or Information Technology or equivalent experience Experience in desktop support role Familiarity with networking fundamentals and concepts Experience with Directory services (AD, Open Directory, LDAP) Database Experience (MYSQL, MSSQL, Access, FileMaker) PREFERRED EXPERIENCE Web programming experience A+ certification or equivalent Mac certification

Job Title: IT SUPPORT SPECIALIST Location: Battle Creek, MI, Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; Philadelphia, PA; Columbus, OH; Dayton, OH Job Category: Information Technology Time Type: Full-time Potential for Telework: At the customer discretion Minimum Clearance Required to Start: Secret Employee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced IT Support Specialist. This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer-reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. May be required to support DLA's eProcurement system(s). Enterprise Network Micro-Segmentation Software Application Solution Support NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job Description: Minimum Experience: • Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. Certification Requirements: •Computing Environment: From the most current DLA-approved Computing Environment Certification List: AWS CSA Associate, AWS CSA Professional, AWS CS Specialty, AWS CSO Admin Associate, GCDA, GIAC GCWN, ISA CCST Level I, MCA: DS, MCA: SQL Server, MC: Azure AA, MCM: SQL Server 2008, MCM: Server 2008R2, MCSA: WS2012, Okta Certified Administrator, Infoblox CDCA Additional Qualifications: • IA Level: IAT II or IAT III • 8570.01-M Baseline Certification to include application, data, database, utility or software tools administration which require “Privileged” access NexThreat is dedicated to our employees' well-being, growth, and satisfaction. We offer a competitive compensation package that supports and enables our corporate commitment to excellence. Our extensive benefits include: Medical, Dental, and Vision Insurance: Ensuring our employees have access to essential healthcare services. 401(k) Plan with Matching Contributions: Helping our employees secure their financial future. Life and Accidental Death & Dismemberment Insurance: Providing peace of mind with robust coverage. Up to Five weeks of PTO: Enabling you to streamline your work life balance. Short-Term and Long-Term Disability Insurance: Offering financial protection during unforeseen circumstances. 529 College Savings Plan: Supporting our employees' educational savings goals. Employee Learning Program with Tuition Reimbursement: Encouraging continuous learning and development. Flexible Spending Account (FSA) and Health Savings Account (HSA) Plans: Allowing employees to manage their healthcare expenses effectively. Profit Sharing: Rewarding our employees for contributing to the company's success. Employee Referral Program: Incentivizing our team to bring in new talent. $5,000 Company-Paid Travel/Vacation after 5 Years of Service: Celebrating loyalty and service with generous vacation benefits. Equal Opportunity and Career Adv ancement NexThreat is committed to being an equal opportunity employer. We provide a clear pathway for career development, ensuring that all employees have the opportunity to grow and advance within the company. Fair Compensation Our commitment to fair compensation is reflected in our competitive salary packages. NexThreat's internal efficiencies enable us to offer not only fair wages but also additional financial benefits such as spot and merit bonuses, profit sharing, commuting benefits, and comprehensive insurance coverage. Reward and Recognition We believe in recognizing and rewarding our employees for their hard work and dedication. By regularly collecting customer feedback, we identify opportunities to provide spot bonuses, gifts, and other forms of recognition, ensuring our team members feel valued and appreciated. Vacation Benefits Understanding the importance of work-life balance, NexThreat offers a unique vacation benefit. Every 5 years, employees receive $5,000 towards a vacation for themselves and their families. We strive to create a supportive and rewarding work environment where our employees can thrive both personally and professionally.

**Help Desk Technician** **Job Summary:** Provides first line computer system technical support for Oaklawn employees and patients consistent with the Oaklawn Customer Service Model. **Essential Functions:** * Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives * Establishes needs for technical requests from associates via phone and email while promoting and maintaining exceptional customer service. * Provide initial prioritization and diagnosis of requests coming to the Help Desk. * Documents and tracks calls using ticket tracking system. Generate requests for other members of the team when required. Proactively review and manage outstanding requests. * Acts as a liaison between customers and the information services department. * Answers complex or challenging calls and with distressed customers, escalating when necessary. * Maintains clear and timely updates on outstanding items. * Manages the creation and removal of accounts within our systems. * Manages the set-up and distribution of equipment, software, and accessories. * Assists in managing the solutions database as a reference to achieve faster service and more efficient ticket resolution. * Proactively seeks opportunities to improve processes and customer service and make recommendations for improvement. * Provides support using remote tools whenever applicable. **Minimum Qualifications:** Associate degree in Information Technology or related field and one (1) year of Help Desk, Phone Support or customer service experience or a commensurate combination of education and experience). **Knowledge, Skills & Abilities:** Knowledge of commonly used PC software like Microsoft Windows, Office Suite, user account administration, and Active Directory. Knowledge of PC/laptop hardware and maintenance. General diagnostic and troubleshooting skills as it pertains to PC/laptop, printers, and networking on an enterprise network. Skilled in interpersonal communication, customer service, assessing priorities, managing workload, multitasking, supporting projects, software applications, unique environments, and working under pressure. The ability to learn and stay current in an ever-changing healthcare environment. **Working Conditions:** May be occasionally exposed to hazardous materials or infectious diseases. **Physical Requirements:** Constantly sit, talk/hear. Frequently lift/carry 1-25lbs, occasionally stand, walk, reach, push/pull, handle/grasp/feel, bend/twist/ stoop/kneel/crouch, lift/carry 50+lbs.

**Job Details** Entry Howell Campus - Howell, MI Full Time 2 Year Degree **Job Summary** The IT Helpdesk Technician will provide front-line technical support for students, faculty, and staff across both the Howell and Detroit campuses. This role involves answering helpdesk calls, responding to email tickets, troubleshooting technical issues, and assisting with event setups. Additionally, the position includes opportunities for professional growth, with provisions for learning advanced IT concepts such as databases, networking, and system administration. **Core Responsibilities** : - Answer and manage the IT helpdesk hotline, providing timely technical support for phone inquiries. - Respond to and resolve email and helpdesk ticket requests efficiently, escalating complex issues when necessary. - Assist students, staff, and faculty with IT-related issues, including hardware, software, network connectivity, and account access, across both the Howell and Detroit campuses. - Set up and maintain IT equipment for campus events, including audio/visual systems, projectors, and other related technology. - Maintain accurate logs of issues and resolutions using the IT helpdesk ticketing system. - Provide on-site technical support during events to ensure seamless operations. - Act as the primary technical liaison between the Detroit and Howell campuses to ensure proper support across the entire Cleary domain. - Perform routine hardware and software maintenance tasks as required. - Collaborate with the IT team to ensure smooth day-to-day operations and improve helpdesk processes. - Stay updated on campus technology, policies, and best practices to offer comprehensive assistance. **Growth & Learning Opportunities** : - Engage in ongoing professional development with the opportunity to specialize in system administration tasks such as data analysis, database administration, and other important data-driven tasks. - Participate in training sessions and hands-on projects to enhance your technical skill set beyond day-to-day helpdesk responsibilities. **Qualifications** - Associate degree in IT, Computer Science, or related field (or equivalent experience). - Prior experience in an IT helpdesk or technical support role preferred. - Familiarity with Windows and Mac OS environments, as well as common software applications. - Strong communication skills with a customer service focus. - Ability to troubleshoot basic IT issues, including hardware, software, and network problems. - Willingness to learn and develop new technical skills, with an interest in system administration.

- Computer Support Technician **Opening: Computer Support Technician** **Battle Creek, MI - Contract - Posted March 20, 2024** We are seeking a Computer Operator to join our team supporting DLA Enterprise Service Delivery in Battle Creek. This position is a full-time, on-site position with normal first shift hours. Creek Technologies is a fast-growing tech company with multiple contracts nation-wide and opportunities for growth. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. **Responsibilities** • Ability to efficiently manage and prioritize a workload of assigned tickets. • Ability to communicate effectively with peers and leadership in team-focused environment. • Ability to receive and accurately follow guidance and SOPs provided by contract and government leadership. • Ability to adapt to new situations and policies in a technical environment that is constantly changing. • Ability to operate a wide variety of system components to include hardware, software, and mass storage technology. • Ability to operate, under supervision, communication-computer systems, and install, implement, maintain, and tune operating systems, disk, and tape management systems, and computer operations automation software. • Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting. • Requires local travel using personal vehicle, company van, cart, or other motorized vehicle. **Qualifications** • Active DoD Secret clearance (we can assist you in pursuing a clearance) • CompTIA Security+ CE • Must have the following valid state driver's license, personal vehicle, and proof of insurance. **Experience** • One (1) year of relevant IT-related experience. **Clearance** Active DoD Secret clearance **Skills and Abilities** WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Location: Battle Creek, MI • Type of environment: Fast paced, deadline-oriented environment • Noise level: Medium • Work schedule: Regular daytime shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizen Must have a Secret clearance with IT-II sensitivity. We can assist you in pursuing this clearance. OTHER DUTIES Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. **Salary Range** Commensurate with education and experience. **Anticipated Start Date** ASAP **Other Duties** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodation during the interview process. Creek Technologies Company is proud to be an equal opportunity emploter that is committed to diversity and inclusion in the workplace. Creek Technologies considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, nation origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. Creek Technologies makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, Creek Technologies will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship for the company.

Job Description Seeking a IT Technician in Caledonia, MI Pay: $26 per hour Shift: Must be flexible Weekend Rotation On-call Rotation: Approximately once every 5-7 weeks Key Responsibilities: Install, maintain, and troubleshoot network cabling infrastructure (CAT 3/CAT 5/CAT 6 copper, fiber, coaxial) Conduct physical installation of circuits and cabling support structures (cable trays, J-Hooks) Coordinate with customers to install and troubleshoot premise equipment (switches, routers, etc.) Perform vendor escorts and hardware installations (hard drives, RAM) Utilize testing equipment for cable systems testing Interpret and address critical alerts promptly Provide exceptional customer service in a fast-paced environment Support end-to-end issue resolution Document actions accurately using ticketing systems Contribute to network management and customer support optimization Adapt to 24/7 shift scheduling Collaborate effectively in a team with professional communication Required Skills and Experience: Certifications preferred not mandatory: CompTIA (A+, Network+, Security+), OSHA 10, First Aid/CPR, Ladder & Scaffold Safety, Fire Extinguisher Training, HazMat Training Experience: 1-2 years of experience in Telecom industry or Information Technology discipline Why Apply: This team offers the opportunity to work with state-of-the-art technologies in a dynamic and rewarding environment. They value teamwork, innovation, and professional growth. If you have the required skills and experience, we invite you to apply and become part of our clients dedicated team of professionals committed to excellence in Information Technology.

**About FireKeepers Casino Hotel** “FireKeepers offers a FUN work environment and an attractive benefits package with comprehensive health care, bi-annual discretionary incentive bonuses, tuition reimbursement, ongoing training and opportunities for advancement, and SO much more!” **About FireKeepers Casino Hotel** “FireKeepers offers a FUN work environment and an attractive benefits package with comprehensive health care, bi-annual discretionary incentive bonuses, tuition reimbursement, ongoing training and opportunities for advancement, and SO much more!” **About FireKeepers Casino Hotel** “FireKeepers offers a FUN work environment and an attractive benefits package with comprehensive health care, bi-annual discretionary incentive bonuses, tuition reimbursement, ongoing training and opportunities for advancement, and SO much more!” **IT Technician II** Shift: Varied Date Posted: 11/12/2024 Job Code: ITTechII Employment Status: Full-time Location: FireKeepers Casino Hotel Address: 11177 Michigan Ave City: Battle Creek State: MI Country: United States of America Pay Range: Hourly Pay Starting at $26.17 **SCOPE OF POSITION:** The Information Technology (IT) Technician II will perform 2nd-level remote and desk-side support for end users of PC-based systems across all departments. Helps evaluate, plan, and execute projects related to hardware and software including operating systems, peripherals, office applications, networks, computer operations, phone systems, and POS devices. P rovides guidance as a coach/mentor for a team of IT Tech I's and serves as an escalation point for more complex and in-depth tasks. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** The following is a list of the primary duties and responsibilities of Information Technology (IT) Technician II. Other duties may be assigned as deemed necessary by business requirements and management . All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices. * Identifies symptomatic trends within our Service Management Tool/ Work Order system and applies appropriate remedy including planning and execution of steps to resolve and engages Tech I's through assigning tasks. * Serves as lead for scheduled events, ensuring advance setup and verification, with both IT and appropriate departments. * Establishes asset management/ IT inventory processes and documentation for life-cycle of company technical assets. * Leads and conducts the on-boarding of new hire IT Technicians to ensure training is accurate, applicable, and comprehensive. * Provides end-user support in a timely and courteous manner and delegates as required to ensure timely resolutions. * Creates, monitors, and evaluates service requests across shifts to ensure timely resolution and customer satisfaction. * Resolves service request Technician II escalations and provides feedback for team development. * This position may work directly with the LAN Administrator, Network Operations, IT Security, and Database Development, at Managements discretion, to engage in projects and advancement of skillset. * Evaluates and forecasts hardware inventory in relation to business and support needs. * Configures system management platforms to deploy, on scale, operating system images and applications utilizing Microsoft System Center Configuration Manager (SCCM). * Installs hardware, software, operating systems and business applications including: computer implementations, software packaging/deployment, and application support. * Performs administrative functions such as writing reports, maintaining accurate records, developing SOP's, and contributing to Support Services knowledgebase. * Informs IT management of problem trends and provides detailed status reports. * Provide exemplary user support and interact positively with guests, coworkers, and supervisors. Greet guests positively, treating each person respectfully and in a professional manner. Demonstrates skill in dealing with user and guest concerns using active listening skills to determine symptoms and to gain comprehensive understanding of issues as they arise. * Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance. * Prioritizes tasks, handles multiple projects simultaneously. * Maintains the highest level of confidentiality. **MINIMUM REQUIRED QUALIFICATIONS** An applicant's education, training, and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate's education, training and competencies through the interview process, testing and methods. The requirements listed below are representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities: * I can perform the essential functions of this job without accommodations * I can do this job with accommodations *supporting documentation will be required as pursuant to Tribal Code* Proficiency in both written and verbal English communication is required. Two year combination of a technical degree or certification and three years Information Technology support related experience. Must demonstrate effective research, organization, and project management skills. Must possess effective communication skills, advanced experience supporting PC's, peripherals, software, and hardware with superior troubleshooting and analytical skills. Must be able to work independently as well as in a team environment. Must be at least 21 years of age. **GENERAL OR PREFERRED QUALIFICATIONS** Bachelor's degree in Information Technology and three years of work experience in Technical/ Desktop Support. Net+ or MS Certified Professional (MCP) preferred. Professional experience as an escalation point of contact or lead. Gaming related experience preferred. **LANGUAGE SKILLS** Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to research and collect resources for knowledgebase, SOP's, and projects. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Proficiency in both written and verbal English communication is required. **MATHEMATICAL SKILLS** Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. **REASONING ABILITY** Must demonstrate ability to identify and define issues, collect and document appropriate logs/ data for analyzation, and demonstrates effective analytical and systematic troubleshooting skills. Ability to interpret an extensive variety of technical documentation. **PHYSICAL & ENVIRONMENTAL DEMANDS:** The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. The duties of this position require the ability to sit/stand at a computer, regularly perform daily walks and property assessments, and frequently assist Team Members desk-side. IT Technician II is required to lift up to 40lbs, work on ladders, handle inventory in the IT warehouse, run cabling and perform cable management under and around desks and workstations. Must be able to work in a busy and dynamic casino environment, including exposure to flashing lights, loudness, and crowds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. *INDIAN PREFERENCE* *Indian preference will be applied in the selection of qualified applic