ATM Administrator / Virtual Vault Administrator

Renasant
Remote or Tupelo, MS
Reconcile accounts for Deposit Operations that are related to both ATM and ITM machines. The responsibilities associated with this position include the daily balancing of multiple deposit-related general ledger accounts, the notifying of bank personnel of outstanding entries or exceptions, and the monitoring of outstanding entries until they are cleared.
* RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER*

Responsibilities

* Reconcile ATM settlement daily.
* Master the centralized ATM balancing procedures including the daily reconcilement of the ATMs.
* Submit daily exception items to the department/branch responsible for correcting the exceptions and follow up on exception items until cleared. Clear outstanding items on reconcilements to ensure items do not become stale.
* Work with branch tellers to provide accurate ATM settlement summaries daily.
* Post the ATM deposit and withdrawal summaries to the intranet for the tellers to complete their daily procedures.
* Reconcile the outsourced ATM settlement summaries three times weekly.
* Work in collaboration with Loomis to ensure that all outsourced ATMs are balanced and serviced regularly.
* Help branches with all issues that arise including scheduling maintenance visits with Loomis for all outsourced ATMs.
* Reconcile ITM settlement daily.
* Using sourced data from Network Manager, as well as in house information, balance the individual ITMs that feed into a master balance sheet.
* Work with our ITM team to ensure that all ITMs are functioning properly.
* Monitor the cash load schedule for each ITM ensuring that there is enough cash for daily operations and that the ITMs are being regularly maintained.
* Cross train on other Deposit Operations reconcilements as needed
* Participate in special projects for the department.
* Other related duties as assigned.

Qualifications

* Degree in accounting or finance (preferred).
* Ability to proficiently use a PC.
* Proficient in utilizing Microsoft Office Products, including Excel.
* Ability to communicate and deal professionally with branch personnel and outside contacts which include personnel at other financial institutions.
* Must be a motivated self-starter who can resolve problems with a minimum of supervision.
* Ability to understand complicated instructions and carry out those instructions with minimal assistance.
* Excellent analytical and problem-solving skills.
* Ability to adjust to flexible working hours.
* Excellent reconciling skills.
* One to two years of job related experience.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. All requirements may be modified to accommodate physically or mentally challenged staff members reasonably.

Universal Banker

Renasant
Huntsville, AL
The Universal Banker operates in a dual capacity within a branch performing sales, service, and teller functions and is expected to achieve sales and service goals through consistent behaviors and activities. With a deep understanding of Renasant Bank customer engagement model, you are responsible for educating customers about our sales and service delivery options and referring the appropriate products and services to match the customer's needs based upon the customer conversation. The position will also be responsible for the processing of regular transactions, such as receiving and disbursing money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner.
* RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER*

Responsibilities

An effective Universal Banker is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence

* Achieve consistent and balanced personal sales and service performance by developing new and existing relationships utilizing the customer engagement model
* Create a daily individual plan focus on deepening customer relationships and consistent execution of service standards, customer retention, etc.
* Maintain effective partnerships with other lines of businesses to help drive more effective and profitable customer relationships
* Proactively champion branch digital delivery to customers
* Execute the customer engagement process for platform and teller
* Execute and role model the Renasant service standards in every customer and teammate interaction
* Ensure that proper documentation is obtained and properly completed for all solutions to minimize documentation exceptions
* Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability, and issue negotiable items
* Perform special tasks such as preparing cashier's checks, making cash advances, accepting loan payments, redeeming savings bonds and scanning of daily transactions with accuracy
* Properly complete all account maintenance activities
* Protect the bank from unnecessary risk by following procedures in all areas including CTR, SAR, Reg CC holds, Robbery procedures and fraud mitigation
* Execute daily operations including balancing, ordering supplies, balancing the ATM and vault and performing branch capture procedures
* Other related duties as assigned

Qualifications

* High school diploma or equivalent. College education preferred but not required
* Minimum of 1 year related customer experience and sales experience required
* Minimum of 1 year teller and/or cash handling experience preferred
* Strong dedication and motivation to achieving sales, service, and operational results and exceeding expectations
* Ability to follow stated bank customer sales and service standard processes to ensure achievement of necessary goals and customer standards
* Excellent communication skills (written and verbal)
* Attention to detail with strong record of accuracy in handling of transactions
* Comfortable using a variety of technology software products to process transactions
* Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes
* Ability to travel for training, other development opportunities, and between branches, as needed

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. All requirements may be modified to accommodate physically or mentally challenged staff members reasonably.

Commercial Relationship Officer

Renasant
Decatur, AL
This position is responsible for establishing business relationships for the purposes of making commercial loans. This position is permitted to extend credit within established lending limits and to make recommendations and presentations on loans above that limit. This position is also responsible for developing and maintaining a loan portfolio, which provides maximum profitability to the bank with minimum risk.
* RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER*

Responsibilities

* Manage an active portfolio of small, medium to large loan relationships.
* Interview applicants, structure and negotiate loan terms, and analyze new & renewed loans.
* Approve loans within loan authority.
* Assign appropriate risk grades to loans and relationships.
* Develop and recommend pricing strategies and parameters.
* Actively participate in new business development program by identifying, developing and documenting calls on prospective customers and referral sources for all bank products and services.
* Cross sell all company products and services.
* Obtain and retain product knowledge.
* Facilitate the collection of past due loans.
* Direct financial statements to commercial credit analysts for spreading and analysis.
* Respond to referrals from Senior Management of the bank & the company & others.
* Maintain and enhance the relationships with the bank's customers and referral sources
* Participate in setting organizational and departmental goals & expectations, where appropriate.
* Monitor new developments in lending, compliance with loan policies and compliance with appropriate regulations and suggest changes in credit policy.
* Provide training and guidance for lending personnel.
* Provide back up support for managing the internal audit, external audit & examination process with respect to lending.
* Participate in community activities and organizations.
* Other related duties as assigned.

Qualifications

* A high school diploma or equivalent; Bachelor's degree is preferred.
* One year previous lending experience or three years job related experience.
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers and local organizations.
* Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Professional sales ability.
* Professional verbal and written communication skills.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. All requirements may be modified to accommodate physically or mentally challenged staff members reasonably.

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Business Analyst II

Renasant
Hoover, AL
The primary role of the Business Analyst II is to be responsible for the selection, implementation and Level 2 support of end user computer applications that solve business problems for all internal Bank departments.
* RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER*

Responsibilities

* Implement new technology applications
* Direct Projects related to process improvement and more efficient use of technology
* Direct Projects related to improved utilization of current technology
* Implement automation opportunities with existing technology (office automation)
* Remain current on new project management tools and methodologies
* Identify automation opportunities
* Identify process improvement opportunities
* Work with business units to identify business problems
* Work with business units to find solutions to business problems
* Utilize and coordinate a Standard Technology planning process in each business unit
* Remain current on business processes within functional areas
* Vendor coordination
* Internal technical resources coordination
* End User communications/liaison
* Training coordination
* Other related duties as assigned

Qualifications

* Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
* Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
* Ability to write reports, business correspondence and procedure manuals
* Ability to effectively present information and respond to questions from a variety of individuals and/or groups
* Ability to work and communicate with M&I personnel, computer vendors and others
* Ability to effectively communicate with fellow employees in an advising and supportive role
* Ability to work with mathematical concepts and to apply such concepts as fractions, percentages, ratios and proportions to practical situations
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. All requirements may be modified to accommodate physically or mentally challenged staff members reasonably.

Senior User Experience UX Designer

Renasant
Hoover, AL
The Senior User Experience (UX) Designer creates high-quality, seamless and intuitive digital products that deliver best-in-class user experiences for our customers. The Senior UX Designer applies user-centered design principles and techniques, and partner with development teams to create a polished and distinctive branded experience for products and applications.
* RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER*

Responsibilities

* Collaborate with business and technology stakeholders to develop a shared understanding of business goals
* Manage processes for gathering user and stakeholder feedback on existing UX and design ideas
* Design short- and long-term UX vision and strategy for products and applications supported
* Develop a deep understanding and documentation of customer journeys, personas and segmentation
* Collect and analyze user behaviors and needs through qualitative and quantitative user research such as interviews, field studies, surveys, A/B testing, digital experience monitoring, and usability testing
* Design solutions to address critical user pain points and opportunities to increase efficiency
* Apply user-centered design processes that incorporate data (e.g., from real user monitoring (RUM) technologies), user insights, and continuous feedback
* Develop and communicate design ideas through prototypes, wireframes, user flows, and other design deliverables
* Ensure applications and products supported meet objectives for usability, adhere to relevant design and accessibility standards, comply with brand strategy and identity guidelines, and deliver positive experiences
* Translate user research insights into stories, and partner with development team members to prioritize and deliver them
* Use and coach others on UI/UX tools, techniques, and best practices
* Communicate UX strategy and designs to internal and external stakeholders to build consensus and convey the impact of design decisions on user, customer, and business outcomes
* Other related duties as assigned

Qualifications

* Bachelor's degree in Business, Product Design or a major design discipline (or equivalent training or years of experience)
* 5+ years of experience as a UI/UX designer
* Background in Digital Industry preferred
* Web and Mobile design experience preferred
* Skills in one or more of the following design disciplines: interaction design, user interface design, information design, graphic design
* Ability to refine complex concepts into design concepts and requirements
* Experience with user research methods and techniques (e.g., usability testing, contextual inquiry, etc.) and conducting user acceptance testing
* Ability to collaborate effectively and influence decision making across multidisciplinary teams
* Adaptability and a willingness to learn new skills, technologies, and frameworks.
* Proficient in UX design tools
* Demonstrates ability to communicate complex technical information to various stakeholders verbally and in writing

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. All requirements may be modified to accommodate physically or mentally challenged staff members reasonably.

Mortgage Loan Officer Assistant

Renasant
Destin, FL
Overview This is a senior clerical level position. The Mortgage Loan Officer Assistant's primary responsibilities are to assist the Mortgage Banker with the mortgage loan process; assist with borrower and referral partner marketing; follow up with borrowers and referral partners to insure to facilitate various steps in the mortgage loan process and to ensure top-level customer service; support the SLO through loan tracking; and, maintain communication between the team (loan officer and processor) and all interested parties using various mediums of communication. * RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER* Responsibilities * Receive all loan files from Mortgage Banker via email or paper form. * Meet regularly with Mortgage Banker to keep communication on loan files and marketing current. * Maintain customer and referral partner retention software Loan Tool Box. * Assist Mortgage Banker with new applications. * Input loan application data in system for loan applications not received via Internet; * Create customer folder in shared drive; * Pull Credit; * Send loan application documents to borrowers if requested by Mortgage Banker; * Retrieve new loan applications from Internet website and inform Mortgage Banker of new loan file; * Gather and store any documentation brought to office from customers and scan to Mortgage Banker. * Perform certain tasks based upon type of transaction: Purchase Transactions *

* Gather all referral partner information and enter in Loan Tool Box (LTB) which is the referral partner and customer marketing retention software. * Enter customer information in LTB. * Make initial "Welcome" call to listing and selling agents on behalf of Mortgage Banker introducing team and verifying information for closing. * Send initial personalized letter from Mortgage Banker to listing and/or selling agent. * Schedule loan closing with assigned closing attorney, and follow-up with attorney office to insure any and all information required is received in timely manner. * Track loan status with the assistance of processor, i.e., appraisal status, title status etc. based upon key elements Mortgage Banker wants reported to referral partners. * Track loan file progress through underwriting to insure loan packages are sent to closing attorney within 72 hrs of closing * Follow-up with closing attorney for HUD-1 and deliver to Mortgage Banker for review and distribution to all interested parties. * Make "Goodbye" call 24 hours prior to closing to all interested parties to review final closing date and time and any determined script the Mortgage Banker has prepared for those involved. * Update customer information in LTB to reflect new loan data. Refinance Transactions *
* Enter customer information or update current information if a returning customer. * Make initial "Welcome" call to borrowers to introduce team on behalf of Mortgage Banker and verify closing information. * Schedule loan closing with chosen attorney and follow up with attorney to insure all information has been received. * Track loan status through processing and underwriting to insure loan package is sent to attorney within 48 hours of closing. * Obtain HUD-1 for Mortgage Banker to distribute to borrowers. * Verify final loan closing time and make "Goodbye" call to borrowers 24 hours prior to closing to review final closing information. * Update LTB with final loan data. * Perform marketing and customer service related activities. * Other related duties as assigned. Qualifications * High School Graduate or equivalent; * Minimum of two (2) years job related experience; * Ability to operate a personal computer using Microsoft Word and Excel; * Working knowledge of loan documentation and bank terminology; * Basic knowledge of Accounting; * Ability to deal tactfully and effectively with customers as well as fellow employees; * Ability to learn and utilize all necessary computer applications. Knowledge of the same is preferred; * Ability to follow instructions, policies and procedures and * Must be detail oriented and organized. Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. All requirements may be modified to accommodate physically or mentally challenged staff members reasonably.

Teller

Renasant
Gainesville, FL
Tellers are responsible for processing transactions, assisting with customer inquiries and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. Serves as the first point of contact and therefore, demonstrates Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.

Senior Tellers carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role.
* RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER*

Responsibilities

An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence.

* Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
* Recognize/identify all customer needs, cues and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
* Execute the Renasant Bank service standards in every customer and teammate interaction
* Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
* Maintain service knowledge standards in conjunction with related regulations, policies and procedures
* Execute daily operations including balancing, supplies ordering, balancing the ATM and vault and perform branch capture procedures
* Protect the bank from unnecessary risk by following compliance, risk and operational procedures
* Stay up-to-date and focused on all regulations, policies and procedures related to Teller and other branch operations
* Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
* May assist with coaching and mentoring, and serving as a role model in all areas of operations, for all teller teammates
* Other related duties as assigned

Qualifications

* High school diploma or equivalent
* 1 year teller experience and/or previous cash handling experience preferred
* 6 months of customer service experience preferred
* Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction
* 10-Key skills
* Mathematical skills, including the ability to count cash and coin in a fast paced environment
* Good interpersonal skills
* Effective written and verbal communication skills
* Knowledge of and the ability to learn bank products and solutions
* Ability to travel for training, other development opportunities, and between branches, as needed.

For all Senior Tellers:

* Minimum of one year successful teller experience, and;
* Minimum of one year previous back-up Head Teller experience required

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other realted duties as assigned.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. All requirements may be modified to accommodate physically or mentally challenged staff members reasonably.

Teller

Renasant
Lake City, FL
Tellers are responsible for processing transactions, assisting with customer inquiries and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. Serves as the first point of contact and therefore, demonstrates Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.

Senior Tellers carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role.
* RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER*

Responsibilities

An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence.

* Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
* Recognize/identify all customer needs, cues and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
* Execute the Renasant Bank service standards in every customer and teammate interaction
* Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
* Maintain service knowledge standards in conjunction with related regulations, policies and procedures
* Execute daily operations including balancing, supplies ordering, balancing the ATM and vault and perform branch capture procedures
* Protect the bank from unnecessary risk by following compliance, risk and operational procedures
* Stay up-to-date and focused on all regulations, policies and procedures related to Teller and other branch operations
* Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
* May assist with coaching and mentoring, and serving as a role model in all areas of operations, for all teller teammates
* Other related duties as assigned

Qualifications

* High school diploma or equivalent
* 1 year teller experience and/or previous cash handling experience preferred
* 6 months of customer service experience preferred
* Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction
* 10-Key skills
* Mathematical skills, including the ability to count cash and coin in a fast paced environment
* Good interpersonal skills
* Effective written and verbal communication skills
* Knowledge of and the ability to learn bank products and solutions
* Ability to travel for training, other development opportunities, and between branches, as needed.

For all Senior Tellers:

* Minimum of one year successful teller experience, and;
* Minimum of one year previous back-up Head Teller experience required

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other related duties as assigned.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. All requirements may be modified to accommodate physically or mentally challenged staff members reasonably.

Commercial Relationship Officer

Renasant
Atlanta, GA
This position is responsible for establishing business relationships for the purposes of making commercial loans. This position is permitted to extend credit within established lending limits and to make recommendations and presentations on loans above that limit. This position is also responsible for developing and maintaining a loan portfolio, which provides maximum profitability to the bank with minimum risk.
* Renasant Bank is an Equal Opportunity Employer*

Responsibilities

* Manage an active portfolio of small, medium to large loan relationships.
* Interview applicants, structure and negotiate loan terms, and analyze new & renewed loans.
* Approve loans within loan authority.
* Assign appropriate risk grades to loans and relationships.
* Develop and recommend pricing strategies and parameters.
* Actively participate in new business development program by identifying, developing and documenting calls on prospective customers and referral sources for all bank products and services.
* Cross sell all company products and services.
* Obtain and retain product knowledge.
* Facilitate the collection of past due loans.
* Direct financial statements to commercial credit analysts for spreading and analysis.
* Respond to referrals from Senior Management of the bank & the company & others.
* Maintain and enhance the relationships with the bank's customers and referral sources
* Participate in setting organizational and departmental goals & expectations, where appropriate.
* Monitor new developments in lending, compliance with loan policies and compliance with appropriate regulations and suggest changes in credit policy.
* Provide training and guidance for lending personnel.
* Provide back up support for managing the internal audit, external audit & examination process with respect to lending.
* Participate in community activities and organizations.
* Other related duties as assigned.

Qualifications

* A high school diploma or equivalent; Bachelor's degree is preferred.
* One year previous lending experience or three years job related experience.
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers and local organizations.
* Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Professional sales ability.
* Professional verbal and written communication skills.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. All requirements may be modified to accommodate physically or mentally challenged staff members reasonably.

Mortgage Banker

Renasant
Savannah, GA
This individual is responsible for establishing and maintaining relationships with Renasant Bank branch managers, Realtors and builders throughout a designated service area for the purpose of generating production of all 1-4 family residential products (conforming, conventional, FHA and VA as well as other products as they become available). This individual serves as the facilitator of the mortgage loan process, and also must maintain productive relationship with mortgage operations staff.
* RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER*

Responsibilities

* Originate all types of 1-4 family residential loans.
* Maintain written goals that are created in conjunction with the Mortgage Banking Department.
* Coordinate loan production throughout assigned service area.
* Maintain prescribed system status report of all loan cases in process.
* Report monthly on the calls made to banks, realtors, and builders.
* Communicate with the Mortgage Banking department in order to clarify program changes or updates to branch personnel throughout assigned service area.
* Counsel and communicate with the prospective borrower for the purpose of determining what loan products would be applicable.
* Schedule appointments to take applications at a location (home, branch office or work location) convenient to the customer and work with the customer in the completion of an accurate application and acquisition of supporting documentation.
* Gather additional information required for the closing of the mortgage which is requested by the Mortgage Banking Department in a timely manner and maintain a status report of all loans in process.
* Assist customer with closing contingencies.
* Prepare Good Faith Estimate and Truth-In-Lending within 72 hours from date of application on all applications taken.
* Provide the Realtor (if applicable) with a weekly written review on the progress of the loan.
* Educate and update branch personnel throughout immediate service area on identification of conforming loan requirements and how to answer customer inquiries.
* Establish rapport with the local real estate community and update regularly on programs available by calling on realtors, builders and attorneys that have an existing relationship with Renasant Bank for the solicitation of the origination of mortgage loans and to determine product needs and coordinate these needs with supervisor.
* Survey local market areas regularly.
* Establish priority accounts (realtors, builders, title companies, etc.) and visit respective offices at least once a week.
* Conduct seminars for local realtors and new associates on different aspects of lending; i.e., conventional, FHA/VA, ARM's, CRA).
* Become active in local affiliations relative to mortgage loan production; i.e., Board of Realtors, Home Builders Association.
* Perform all duties in compliance with state and federal regulations and internal policies and procedures as is applicable to the responsibilities of the position.
* Attend production meetings as designated by management.
* Maintain licenses and certifications, if applicable.
* Work independently in an outside sales setting which requires reliable transportation.
* Other related duties as assigned.

The aforementioned duties are all essential job functions of this position.

Qualifications

* High School diploma or equivalent;
* Ability to originate 1-4 family residential mortgage products;
* Thorough knowledge of FHLMC/FNMA, FHA, VA and other general mortgage banking lending procedures and requirements;
* Ability to communicate verbally and in writing and to deal cordially with the public;
* Ability to organize time effectively;
* Ability to learn and comprehend regulatory directives and procedures in a short period of time;
* Ability to represent Renasant Bank in a professional manner projecting the image of "Customer Focused Banking";
* Ability to work independently and make decisions following state and federal regulatory guidelines; and
* Must have a reliable means of transportation to facilitate responsibilities.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. All requirements may be modified to accommodate physically or mentally challenged staff members reasonably.

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