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Top 50 Rental Agent Skills

Below we've compiled a list of the most important skills for a Rental Agent. We ranked the top skills based on the percentage of Rental Agent resumes they appeared on. For example, 13.5% of Rental Agent resumes contained Credit Card Transactions as a skill. Let's find out what skills a Rental Agent actually needs in order to be successful in the workplace.

These are the most important skills for a Rental Agent:

1. Credit Card Transactions

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high Demand
Here's how Credit Card Transactions is used in Rental Agent jobs:
  • Offer and sell optional services, process cash or credit card transactions and answer all customer inquiries.
  • Processed lease agreements for each rental and handled all cash and/or credit card transactions.
  • Cashier as well as credit card transactions Informing customers about autos and various features.

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2. Rent Vehicles

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high Demand
Here's how Rent Vehicles is used in Rental Agent jobs:
  • Qualified customers to rent vehicles - Handled Payments - Sold insurance, upgrades and additional equipment - Processed claims for damaged rentals
  • Qualified customers to rent vehicles and help customers choose an appropriate car to rent.
  • Handle customer service and rent vehicles at counter.
  • Rent vehicles, present contract, customer service,
  • Rent vehicles for leisure and insurance claims.
  • Qualify customers to rent vehicles.
  • Rent vehicles out to customers.
  • Quoted prices Used computer program to rent vehicles out to customers.
  • Group I rent vehicles to our customers and provide customer service.
  • Checked in customers who wished to rent vehicles Tended to customer requests and resolved complaints as needed Maintained cash bank
  • Rent vehicles to customers Schedule and reserve limousines for clients Supervise and train personnel Schedule and maintain rental fleet

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3. Rental Agreement Files

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high Demand
Here's how Rental Agreement Files is used in Rental Agent jobs:
  • Maintained and updated rental agreement files; contacted and notified customers of overdue rental vehicles and processed rental extensions.
  • Sustained and updated rental agreement files.
  • Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles Perform related responsibilities as assigned or required

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4. Car Rentals

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high Demand
Here's how Car Rentals is used in Rental Agent jobs:
  • Write contracts for car rentals and returns with emphasis on sales and upgrades.
  • Process car rentals and returns for incoming customers at the Honolulu International Airport.
  • Worked behind the counter helping customers through the process of car rentals.
  • Accepted and collected payment for car rentals upon arrival and pick up.
  • Assisted customers with making reservations and provides for car rentals.
  • Key inventory, reservations, customer service, car rentals
  • Assist customers with car rentals while offering customer service.
  • Assisted customers with inquires regarding car rentals.
  • Assist customers with car rentals and returns.
  • Filled out contract agreements for car rentals.
  • Processed qualified contracts for car rentals.
  • Assisted customers with car rentals by delivering/retrieving cars and completing rental agreements Helped ensure proper maintenance of rental car fleet
  • Greet clients upon arrival, answer phone calls, address client questions or complaints and working diligently to resolveoverdue car rentals.
  • greet clients as they arrive, answer customer calls, handling client questions or complaints and working to resolve overdue car rentals
  • Handle customers questions or complaints and work to resolve overdue car rentals Work aggressively to achieve and maintain sales goals.
  • Interacted with customers regarding car rentals and successfully sold vehicle upgrades.
  • Provide car rentals via reservations or walkup.

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5. Customer Service

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high Demand
Here's how Customer Service is used in Rental Agent jobs:
  • Provided exceptional customer service to establish and retain new and existing customer relationships.
  • Included selling of incremental items while providing a superior customer service experience.
  • Provided exceptional customer service at Norfolk International Airport location and quickly.
  • Assist customers by effectively resolving all customer service issues.
  • Learned communication, customer service and management skills.
  • Performed basic customer service functions.
  • Greet customers and provide an excellent customer service experience * Qualify and help customers choose an appropriate vehicle.
  • Provide excellent customer service while using company approved sales techniques to determine customers' needs.
  • Budget Rent-A-Car Rental Agent, customer service, inventory (vehicles / administrative).
  • Book Reservations for vacation homes, customer service, collect payments, office tasks etc
  • Provide Excellent Customer Service, Face to face, as well by phone.
  • Improved overall guest satisfaction through stellar customer service and attention to detail.
  • Provided customer service to qualified customers that meet NCR standards.
  • Provide customer service to tenants and potential tenants.
  • Resolved Customer Service issues within the branch.
  • Provided customer service Completed daily reports
  • Cash handling, Made outbound calls for overdue rentals Delivered outstanding customer service to new, existing, and returning customers.
  • Provide customer service and offer products and services Conduct inventory counts daily Organize and file customer paperwork Set-up appointments contribute
  • Related Skill Cash register sales Strong Customer Service Chauffeur License Ability to acquire and apply knowledge rapidly,
  • Answered numerous phone calls Customer Service Sales Cash Handler Data Entry Schedules

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6. Rental Contracts

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high Demand
Here's how Rental Contracts is used in Rental Agent jobs:
  • Processed rental contracts and ensured customer satisfaction.
  • Handled car rental contracts, car inventories, sales of additional services, and damage reports.
  • Create customer reservations and initiate, complete, and file all customer rental contracts and transactions
  • Worked directly with customer's insurance companies to insure payment on rental contracts.
  • Supervised the rental contracts, appointments, walk-ins and all other customer service.
  • Drafted rental contracts, customer service, data entry and database management.
  • Completed car and truck rental contracts with direct customer interaction.
  • Prepare rental contracts and close at end of rental.
  • Generate rental contracts for reserved guests and potential customers.
  • Type and explain rental contracts with additional charges.
  • Gas, inspections, and rental contracts.
  • Maintained short and long term rental contracts.
  • Created and maintained rental contracts and invoicing.
  • Typed rental contracts and qualified each client.
  • Processed rental contracts and payment.
  • Prepared and processed rental contracts.
  • Prepared and filled rental contracts.
  • Open and close rental contracts.
  • Rented vehicles to customers.Prepared rental contracts.
  • Maintained and Processed rental contracts for the owners of Timeshares And Resort communities.

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7. Data Entry

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Here's how Data Entry is used in Rental Agent jobs:
  • Verify customer insurance, cash out drawer, make daily deposits, customer service, data entry and daily reports.
  • Counter help, customer service, sales, data entry, reservations, phones, cashier, shuttling cars and customers
  • Performed general clerical duties such as answering phones, routing calls, faxing, and data entry.
  • Rented cars, filed insurance reports, maintenance reports, and data entry.
  • Maintained client files, data entry, other clerical work as needed
  • Trained new employees on multiple billing programs and data entry software.
  • Completed daily data entry and assisted across departments as needed.
  • Prepared contracts, familiar with computer program and data entry.
  • Cash handling, data entry.
  • Performed data entry and organized documents to appropriate accounts to ensure up-to-date and accurate information.
  • General office duties, claims, repo., maintenance, staff supervisor, phones, data entry and sales.
  • Job Description: Rent out cars, data entry, answer multi-line telephone, and customer service.
  • Provide customer service, sales, multi-line phone, data entry, and cashiering.
  • Process payments, data entry, prepare rental agreements, answer multi-line phones
  • Prepared rental agreements per the terms of rental/insurance agreements Addressed customer inquiries about the availability and cost of vehicles Data entry
  • Collect rent payments Report repairs Data entry
  • Compiled information for customer reservations Explained choice and cost options Customer service Data Entry
  • Prepared available vehicles for future rentals CSR Automobile Detailing (basic) Data entry
  • Assisted customer Answering multiple phone lines Data entry Collected rent
  • Inventory Legal Documents Customer Service Data Entry Maintained Cash Draw

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8. Insurance Companies

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Here's how Insurance Companies is used in Rental Agent jobs:
  • Prepare invoice for insurance companies and insurance agents or adjusters for final payment via fax or email.
  • Assisted customer with their insurance rental policy and to set up direct bill through the insurance companies.
  • Represent the company to government agencies, banking institutions and insurance companies to resolve fleet issues.
  • Coordinated repair orders and reviewed estimates with customers, and insurance companies for repairs to vehicles.
  • Handle outgoing billing to insurance companies as well as processing retail customer contracts and company deposits.
  • Interfaced daily with warranty companies, insurance companies, automotive retail businesses and new business.
  • Call customers for confirmation, work with insurance companies for rental payments past & present.
  • Assessed accounts throughout the process and if needed, forwarded accident claims to insurance companies.
  • Established billing with the insurance companies and payments set up with the renter accompanies.
  • Type and send documents to insurance companies, auto adjuster and law firms.
  • Obtain authorization for billing, and length of rental through insurance companies.
  • Worked closely with insurance companies to provide replacement vehicles for their customers.
  • Marketed services to insurance companies, hotels, and other related industries.
  • Set up body shop status with the insurance companies or renter.
  • Answer phones, complete paperwork, communicate with insurance companies.
  • Worked with various insurance companies on customers claims.
  • Filed claims with insurance companies.
  • Communicated with insurance companies and customers daily for payment Personal interaction with customers Received payments via cash, check and credit card
  • Administered interviews and trained new hires Responsible for collecting on past due accounts Set up direct billing with insurance companies
  • Answer phones Make contracts Contact insurance companies for billing Accept payments File Drop off and pick up customers Cleaning Inspect cars

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9. Phone Calls

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high Demand
Here's how Phone Calls is used in Rental Agent jobs:
  • Handled sales at the counter, phone calls, setting up reservations, damage reports, in-fleet vehicles and more.
  • Provide exceptional customer service, answer phone calls, answer general information about rental cars and the city.
  • Assisted all administrative assistants and any way possible with mailings compliance letters Email fax phone calls.
  • Be available for on-call emergency after-hours phone calls once a month for one week intervals.
  • General office duties such as phone calls, appointments, filing, and faxing.
  • Make Reservation, assist customers, answer phone calls, and take reservations.
  • Prepared leasing packets, estimates and alternatives for follow up phone calls
  • Front desk answering phone calls, answering emails on daily basic.
  • Served as the first point of contact for all phone calls.
  • Schedule reservations, phone calls, and utilize other office equipment.
  • Directed various phone calls to the appropriate personnel.
  • Take care of phone calls and customer issues.
  • Answered, screened and directed inbound phone calls.
  • Managed phone calls and made customer reservations.
  • Routed all phone calls to appropriate personnel.
  • Take phone calls and messages.
  • Provided administrative support: placed and received phone calls, pulled reports for management and the headquarter office as needed.
  • Received incoming phone calls and booked rental reservations in an orderly manner, while maintaining a clean work environment.
  • Handle customer car/truck rental reservations * Answer phone calls and transfer as needed to appropriate person
  • Provided customer service, doing rental contracts, answering incoming phone calls, using microsoft, excel, and odessey programs.

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10. Sales Goals

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Here's how Sales Goals is used in Rental Agent jobs:
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Coached and trained the agents on meeting and exceeding sales goals both daily and monthly.
  • Open and close contracts and meet sales goals while maintaining positive staff and customer relationships.
  • Trained and supervised personnel to execute and maintain store operating sales goals and incentives.
  • Provide support to the sales team making sure all sales goals were met.
  • Audit contracts, paperwork, vehicle inspections, and implement daily sales goals.
  • Achieved personal sales goals while supporting the goals of the team.
  • Exceeded all sales goals and expectations on a monthly basis.
  • Helped drive sales goals and achieve monthly quotas.
  • Recommend products and services while maintaining/exceeding sales goals.
  • Meet company sales goals on daily/monthly basis.
  • Meet and exceeded monthly sales goals.
  • Provided world-class customer service while simultaneously meeting sales goals by up selling appropriate add-ons to optimize travelers' vacation experience.
  • Provided excellent customer service Met and exceeded all sales goals put in place with management.
  • Provide excellent customerservice.Challenge myself to achieve higher sales goals each month.
  • Required to meet and exceed daily sales goals set by management team .
  • achieve monthly sales goals to meet company demands.
  • Exceeded monthly sales goals Strived to achieve the highest customer satisfaction scores Completed monthly marketing goals in order to increase branch sales
  • Exceeded monthly sales goals 7 out of 12 months Received commendations for sales accomplishments Opened and Closed Counter Counted Deposits
  • Cash handling and register experience Success in achieve sales goals each month Answer telephone in a professional manner.

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11. Prospective Tenants

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high Demand
Here's how Prospective Tenants is used in Rental Agent jobs:
  • Determine and certify the eligibility of prospective tenants, following government regulations.
  • Provided relocation assistance to prospective tenants and maintenance solutions for current tenants.
  • Interviewed prospective tenants and recorded information to ascertain needs and qualifications.
  • Presented available apartments to prospective tenants.
  • Determined eligibility of prospective tenants.
  • Used multiple listing services to create awareness of availability of our apartments and marketing of said units to prospective tenants.
  • Showed and leased apartments, condominiums, homes, and mobile home lots to prospective tenants.
  • Answered phone, returned messages, scheduled appointments, and showed apartments to prospective tenants.
  • Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
  • Served as rental agent in charge of showing all rental properties to prospective tenants.
  • Coordinated appointments in Outlook calendar to organize unit showings to past or prospective tenants.
  • Screened prospective tenants to ensure their needs were a good match for ours.
  • Contacted credit bureau to obtain credit reports on prospective tenants.
  • Provided customer service to current and prospective tenants and clients.
  • Show vacant apartments and interview prospective tenants.
  • Advertised and showed apartments to prospective tenants.
  • Assisted prospective tenants with long-term rental needs.
  • Exhibit vacant units to prospective tenants.
  • Showed prospective tenants vacant properties.
  • Greeted, pre-qualified and followed-up with prospective tenants.

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12. Residential Properties

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high Demand
Here's how Residential Properties is used in Rental Agent jobs:
  • Assisted clients with locating rental residential properties that suited their needs based on their income and creditworthiness.

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13. Rental Process

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high Demand
Here's how Rental Process is used in Rental Agent jobs:
  • Facilitated the rental process through the verification and documentation of all necessary driver information.
  • Signed rental contracts and explained rental process to rental customers
  • Facilitated rental process through verification of documents.
  • Ensured quality of customer experience in the rental process including vehicle service conditions, upgrades to amenities and premium rental packages.
  • Assisted customers with the rental process, offering products and services for example insurance, upgrade vehicles and equipment.
  • Navigate the entire rental process with applicants from touring an apartment all the way through to move-in.
  • Provide detail information for haw the rental process is and rent out vehicles to qualifying customers.
  • Facilitated the car rental process, answered telephones, customer service, and cleaned rental vehicles.
  • Managed relations between the dealerships service departments and body shop to provide smooth rental process.
  • Offered and sold upgraded vehicles and services and products complimentary to the rental process.
  • Provided customers with friendly services through all phases of the rental process.
  • Provide excellent customer service to customers during the rental process.
  • Demonstrated superior customer service skills throughout the rental process.
  • Welcomed customers and guided them through the rental process.
  • Handled the entire rental process for the customer.
  • Assisted clients with the rental process.
  • Assisted customers throughout entire rental process.
  • Assisted customers with car rental process.
  • Assisted in the rental process.
  • provided superior, friendly and efficient customer service during all aspects of the rental process.

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14. Rent Items

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high Demand
Here's how Rent Items is used in Rental Agent jobs:
  • Rent items, arrange for provision of services to customers, and accept returns.

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15. Customer Complaints

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average Demand
Here's how Customer Complaints is used in Rental Agent jobs:
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Facilitate overdue rental contract resolutions/ troubleshooting customer complaints.
  • Handle customer complaints with professionalism and confidence
  • Resolved numerous customer complaints when a reservation was on the books but a car was not in the lot.
  • Use problem solving skills to troubleshoot and resolve customer complaints to ensure customer loyalty.
  • Handled customer complaints, and helped new tenants adjust to living abroad.
  • Assist customers with complex needs and resolve customer complaints and vehicle issues.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Expedite customer complaints, concerns and answer any questions.
  • Handle and resolve customer complaints and issues.
  • Resolve customer complaints regarding sales and service.
  • Receive and respond to customer complaints.
  • Handle customer complaints or problems.
  • Coordinated customer reservations and prepared rental agreements Handled customer complaints and ensured customer satisfaction
  • Handle customer complaints, utilized computer skills to input client information, and keeping client information organized and filed properly.

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16. Telephone Calls

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Here's how Telephone Calls is used in Rental Agent jobs:
  • Manage telephone calls professionally, efficiently and with good communication skills.
  • Excel formatting, filing paperwork, key tagging, faxing and submitting claims, Answering and directing telephone calls.
  • Receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages.
  • Processed rentals and returns; sold optional services; answered and received telephone calls.
  • Answer telephone calls and book reservations in a fast paced environment
  • Greeted customers, answered and received telephone calls.
  • Receive all telephone calls and in person visits.

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17. Rental Fees

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Here's how Rental Fees is used in Rental Agent jobs:
  • Prepared final bills for rental fees and mileage charges when vehicles were returned, presented and sold optional services and products.
  • Explained rental fees and provided information about rented items, such as operation and description.
  • Scheduled tours, leased venue for various events and collected rental fees.
  • Prepared final bills for rental fees and mileage charges.
  • Explain rental fees, policies and procedures.
  • Directed collection of rental fees.
  • Provide Excellent Customer Service Explain rental fees, policies and procedures.

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18. Service Techniques

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Here's how Service Techniques is used in Rental Agent jobs:
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Provided a superior, friendly, and efficient customer experience using the company approved sales and service techniques.
  • Use sales and service techniques to provide better, more complete products to customers while increasing profitability.
  • Used approved sales and service techniques to determine customer needs and sales goals.
  • Used company approved sales and service techniques when determining customer needs.
  • Accessed company approved sales and service techniques to accommodate customer needs.
  • Utilized sales and service techniques to provide excellent customer service.
  • Utilized sales and service techniques to determine customer needs.
  • Use of company approved sales and service techniques.
  • Use Company approved sales and service techniques to determine customer needs Assist customers by effectively resolving all customer service issues.

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19. GPS

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Here's how GPS is used in Rental Agent jobs:
  • Advised customers on other enhancement protection products services like damage waiver, GPS systems to ensure a safe and hassle-free trip.
  • Provided ongoing service and sales of additional services such as vehicle upgrades, GPS navigation systems, and additional insurance.
  • Explain all features to company insurance, GPS, and upgrades that best suite customers' needs.
  • Rotated GPS units in order to help the company prolong the life span of each unit.
  • Completed customer contracts for insurance, car seats, GPS, road side assistance and others.
  • Developed internal map directions in-lieu of GPS, assisting renters with navigating garage.
  • Maintained daily inventory of all vehicle stock, GPS and toll pass devices.
  • Program GPS units and updated units with current maps with computer software.
  • Sell products such as protection coverage, GPS, Fuel Service option.
  • Promote selling insurance coverage, GPS rental and upgrades.
  • Maintain inventory of vehicles and GPS systems.
  • Inventory of vehicles and GPS devices.
  • Sell optional coverage's such as insurance, upgrade of vehicle, GPS Opening and Close Store
  • offer them other types of product such as car upgrades or GPS systems.

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20. Return Documents

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Here's how Return Documents is used in Rental Agent jobs:
  • Prepare rental and return documents accurately and completely, Qualify each customer using our company rental requirement guidelines.
  • Prepare all rentals and return documents accurately and completely with a professional and exceptional customer service.
  • Prepare all rentals and return documents accurately and completely.
  • Prepare rental and return documents precisely.
  • Understand the CDW/Emerald Isle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
  • Prepare all rental and return documents accurately and completely Review all charges at the time of vehicle return.

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21. Rental Forms

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Here's how Rental Forms is used in Rental Agent jobs:
  • Prepared rental forms, obtaining customer signature and needed documentation.
  • Prepared rental forms, obtaining customer signature and other information, such as required licenses.
  • Work directly with clients to explain rental forms and obtain signatures.
  • Ensured all rental forms were complete and accurate.

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22. Bank Deposits

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Here's how Bank Deposits is used in Rental Agent jobs:
  • General administrative duties including daily cash handling, bank deposits, records management, telephone and email.
  • Collected monthly rent, application fees, security deposits, late fees and prepared bank deposits.
  • Assist manager with tracking of service records, gasoline charges, and bank deposits.
  • Create customer profiles, complete company reports, handle daily bank deposits.
  • Managed monetary accountability, bank deposits and opening and closing the store.
  • Collect and make bank deposits for owner.
  • Reconciled daily rental payments for bank deposits.
  • Cash handling, bank deposits.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Complete and mail invoices, contract and payments Make bank deposits when required.
  • Assisted customers with vehicle reservations via telephone and in person Processed bank deposits Washed and delivered vehicles to other locations
  • Use of Windows Mobile Device Manual Dialing System Customer Service Weekly Bank Deposits

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23. Customer Signatures

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24. Optional Products

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Here's how Optional Products is used in Rental Agent jobs:
  • Qualify each customer using the company rental requirement guidelines and offer optional products to meet customer wants and needs.
  • Offered optional products to meet customer wants and needs; Prepared all rental and return documents accurately and completely.
  • Help provide priority customer service along with selling optional products and equipment.
  • Offered optional products and services to enhance customer experience based on needs.
  • Use approved sales and service techniques and offer optional products.
  • Offered optional products to meet customer wants and needs.
  • Use company approved sales and service techniques when determining customer needs Offer optional products to meet customer wants and needs.
  • Offer optional products to meet clients needs and desires.
  • Offer all optional products to meet customer wants and needs.Prepare rental and return documentsaccurately and completely.

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25. Rental Parameters

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Here's how Rental Parameters is used in Rental Agent jobs:
  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Reviewed rental parameters to ensure costumers of complete rates and service charges.
  • Check customer rental parameters for ensuring understanding of rates and service charges.

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26. Customer Questions

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Here's how Customer Questions is used in Rental Agent jobs:
  • Handled multiple phone lines to make reservations, answer customer questions, and communicate with other agencies.
  • Handled multiple phone lines to make reservations, answer customer questions and give quotes.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Answer and receive telephone calls and respond to customer questions and complaints.
  • Remained positive in handling customer questions and concerns.
  • Answer customer questions while providing directions when requested.
  • Responded to customer questions and concerns.
  • Answer all customer questions about counter, bill charges, how to operate vehicle Communicate customer service issues to management.
  • Negotiated pricing & reserved vacations * Addressed and resolved all customer questions, complaints & concerns.
  • Cross sell proper add-ons to optimize travelers vacation or business experience Resolve overdue rentals Respond to customer questions or complaints

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27. Optional Services

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Here's how Optional Services is used in Rental Agent jobs:
  • Processed rental agreements and educated customers on optional services.
  • Greet customers, process rentals, sell optional services, answer incoming phone calls, and provide customer service.
  • Create reservations, execute them, answer the phone, clean cars, and sell optional services.
  • Rented cars and up sold to optional services to best meet customer needs.
  • marketed optional services and value of upgrades.
  • Process rental and returns Sell optional services

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28. Greeting Customers

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Here's how Greeting Customers is used in Rental Agent jobs:
  • Managed the receptionist area, including greeting customers and responding to telephone and in-person requests for rental information.
  • Provided excellent customer service by greeting customers and provided them with any type of service they need.
  • Full Time- 40hours/week, Salary $10/hour Carolina, PR Responsible for greeting customers.

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29. Rental Fleet

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Here's how Rental Fleet is used in Rental Agent jobs:
  • Managed rental fleet, ensured excellent customer experience.
  • Maintain a 100+ vehicle rental fleet, along with daily office work and customer relations.
  • Assisted customers in renting vehicles; aided in office-related tasks and managing the rental fleet.
  • Helped maintain 1200 car rental fleet across 3 states and 7 locations.
  • Maintain rental fleet; market business; accept payments; track rental vehicles
  • Handled all administrative duties while maintaining a commercial rental fleet.
  • Maintain rental fleet, prepare paperwork, inventory.
  • Helped maintain cleanliness of vehicles in rental fleet.
  • Conducted inventory of rental fleet of 250+ vehicles.
  • Inventory of the rental fleet.
  • Detailed vehicles for rental fleet, processed rentals for Thrifty and UHaul.
  • Managed the rental fleet Provided customer service Managed about five other rental agents

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30. Complete Understanding

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31. Overdue Rentals

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Here's how Overdue Rentals is used in Rental Agent jobs:
  • Implemented Collections & Repossession procedures for delinquent accounts and overdue rentals.
  • Contacted customers about overdue rentals.
  • Resolved overdue rentals by reaching out to each customer and working with them on an individual basis.
  • Performed daily audit of reports managing overdue rentals, incomplete rentals, and incomplete returns.
  • Research unaccounted vehicles, overdue rentals, incomplete rentals and returns, etc.
  • Handled client questions and/or complaints and worked to resolve overdue rentals.
  • Followed up on overdue rentals.
  • Resolved overdue rentals Communicated with shuttle drivers for customer pick ups.
  • Explained to customers how to operate the motorhomes Resolve overdue rentals.

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32. Local Area Information

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Here's how Local Area Information is used in Rental Agent jobs:
  • Offer all customer assistance with directions, maps, and local area information.
  • Support customers with directions, maps and local area information.
  • Qualify each customer using our company rentalrequirement guidelines, assistance with directions, maps, local area information and service information.
  • Provided great customer assistance with directions, maps, and local area information, and alsowas top seller for the company.

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33. Computer System

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low Demand
Here's how Computer System is used in Rental Agent jobs:
  • Provided service and remote support to corporate customers using Odyssey computer systems.
  • Processed credit prepayments and overdue payments using company computer systems.
  • Process car rental transactions for customers, and prepare and create rental agreements through use of computer system.
  • Inspected new vehicles on delivery and added to fleet hub in computer system for rental.
  • Utilized mini-computer system, transactions and verified credit accounts for a new clientele.
  • Maintained accounting systems for the above, including operations of computer systems.
  • Rented cars through a high tech and secure computer system.
  • Checked customers in our computer system from the airport.
  • Complete car exchange requests in computer system.
  • Placed rental request via phone, internet, In person Verified that information in the computer system was up-to-date and accurate.
  • Rent cars, learn rentworks computer system, make small talk to ensure renters had a nice visit, take payment.
  • Learned Computer system, issued as many rental agreements as senior people, customers greatly appreciated my care and support.
  • Worked with a variety of active accounts, worked with complex computer system for Rent Centric & U haul.
  • answered phones, check in and out customers, add customers information into the computer system, file paperwork
  • Manage vehicle inventory Operation of multiple computer systems concerning vehicle rentals, returns, credits, etc.
  • Created office systems that improved workflow and offered an alternative back up to our computer systems.
  • Coordinated all rentals Scheduled reservations for up to 75 rental trucks Input all information into the computer system Maintained accurate cash logs
  • filied car registrations into computer system, answer mutliline telephone, directed phones calls to proper area.

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34. Customer Information

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Here's how Customer Information is used in Rental Agent jobs:
  • Entered customer information and tracked returns and insurance contracts on specialized software.
  • Processed rental contracts - input customer information in computer system.
  • Input customer information onto ToyotaRental.net including payment and rental deposit.
  • Maintain customer records and protect private customer information.
  • Maintained discretion with sensitive and confidential customer information.
  • Handled customer information and money with integrity.
  • Input customer information into computer system.
  • Greeted customers, prepared rental agreements, provided customer information needed for the car rental and specific needs.
  • Enter customer information into a computer system called a rover device.
  • Enter customer information to start a rental contract.
  • Entered all customer information into the database.
  • Handle and process confidential customer information while maintaining a priority based customer service to 30+ customers daily.

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35. Service Charges

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36. Rental Requirement Guidelines

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Here's how Rental Requirement Guidelines is used in Rental Agent jobs:
  • Qualify each customer using our company rental requirement guidelines.
  • Qualify customers through company rental requirement guidelines.
  • Qualified customers using rental requirement guidelines.
  • Use company approved sales and service techniques when determining customer needs Qualify each customer using our company rental requirement guidelines.

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37. Lease Agreements

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Here's how Lease Agreements is used in Rental Agent jobs:
  • Prepare documents such as lease agreements, rental applications, and broker disclosure.
  • Complete lease agreements, Rental inspections, make collection calls, complete money transactions
  • Informed clients via telephone about rules and regulations pertaining to the lease agreements.
  • Filed and recorded all contracts and lease agreements to prevent company liability.
  • Write and sign rental lease agreements using standard company models.
  • Showed rental properties to customers and finalized lease agreements.
  • Lease agreements and other various paperwork to close.
  • Complete lease agreements and collects rental deposits.
  • Conducted tours of properties to potential tenants and represented OPR in identifying new tenants Provided administrative support for lease agreements
  • Conducted apartment showings, drafted lease agreements, and verified application information.
  • Arranged condominiums for showings, prepared lease agreements and executed rental contract signings.
  • Collected security deposts, rents, and renewed / terminated lease agreements.
  • Lease agreements, follow up,.
  • Collect and Deposit Rent Screen potential tenants Process lease agreements

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38. Business Reports

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Here's how Business Reports is used in Rental Agent jobs:
  • Performed a wide variety of clerical positions such as: rate management, daily business reports, Sales.
  • Take payments for overdue contracts, Send demand letters for overdue contracts, process daily business reports.
  • Set customers with a rental vehicle Monthly Daily business Reports
  • Greet Customers at airport terminal Open and Close Rental Agreements Prepare Daily Business Reports
  • Checked and made reservations for customers Answered phones Checked vehicles in/out to customers Performed daily business reports Made daily bank transactions

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39. Appropriate Service Information

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Here's how Appropriate Service Information is used in Rental Agent jobs:
  • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
  • Assist all customers with directions, maps, appropriate service information, etc.
  • Offered assistance with directions, maps, and appropriate service information.

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40. Credit Checks

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Here's how Credit Checks is used in Rental Agent jobs:
  • Performed credit checks, verifying eligibility.
  • Qualified applicants for apartments by confirming employment, previous residency and running credit checks for 1,020 unit residential complex.
  • Generated rental agreement contracts to qualified credit card paying customers while performing credit checks for qualified cash paying customers.
  • Processed credit card payments, run credit checks for cash rentals, batch daily receipts and inventoried cars.
  • Performed credit checks and contract negotiations for both domestic and foreign individuals.
  • Handled all communications, applications, and credit checks for prospective tenants.
  • Conducted credit checks and verified history to determine status.
  • Performed credit checks on clients and took them through the final lease signing process.
  • Set up appointments and show apartments to potential occupants Processed rental applications and credit checks Collected and deposited rent payments.
  • Handled all areas of application processing, candidate screening (credit checks, employment verifications, etc.)

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41. Background Checks

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Here's how Background Checks is used in Rental Agent jobs:
  • Conduct residential inspections, credit checks, criminal background checks, collect rent and all monies due, general office operations.
  • Showed apartments to perspective tenants, background checks, and typed up leases and move-in packages.
  • Received all apartment rental applications, performed background checks and in home interviews.
  • Run credit reports and background checks.
  • Perform credit and background checks.

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42. Rental Rates

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Here's how Rental Rates is used in Rental Agent jobs:
  • Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
  • Make research on various locations and rental rates and sell travel packages that best suit the customer.
  • Researched rental rates in order to sell the best packages available to provide customer satisfaction.
  • Answer telephones to provide information about rental rates and vehicle types and process reservations.
  • Explain rental rates and operation of boat and/or equipment to client.
  • Inform customers about rental rates, terms, and conditions.
  • Negotiated rental rates and upgrade of car sizes.

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43. Rental Transactions

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Here's how Rental Transactions is used in Rental Agent jobs:
  • Prepared and processed rental transactions accurately using Odyssey System.
  • Computerized rental transactions; front sales counter rental transactions; reservations by phone; balance cash accounts daily; inventory audits.
  • Completed 20+ rental transactions in first 3 months of employment.
  • Ensured preparation of materials needed for smooth rental transactions.
  • Provided Customer Service, rental transactions of customers.
  • Process rental transactions and claims on cars.
  • Assist Customers in Rental Transactions Operate proprietary rental software application Customer service and Sales development

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44. High Volume

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Here's how High Volume is used in Rental Agent jobs:
  • Worked in a fast-pace atmosphere, handling a high volume of clientele to process service concerns both positive and negative.
  • Fielded high volumes of inbound client calls, emails and walk-ins within a highly successful real estate company.
  • Generated as many rentals to bring in high volume revenue to meet branch and enterprise level goals.
  • Leased a high volume of apartments by promoting, showing and highlighting benefits.
  • Worked under tight time restraints due to the high volume of vehicles rented.
  • Work efficiently in a high volume and fast paced environment
  • Answer high volume of incoming calls.
  • Pearl Harbor) Duties: High volume retail sales for officially licensed Harley-Davidson apparel.

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45. Rental Office

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Here's how Rental Office is used in Rental Agent jobs:
  • Arrange for cars to be ready for customers at the rental office or delivered to specific locations by hour.
  • Maintained cleanliness of rental office area, rental vehicles, and registered new oncoming fleet of vehicles.
  • Supervised 8 to 10 rental agents, run rental offices and train rental agents.
  • Maintain cleanliness of the rental office area and perform associated custodial duties.
  • Provided shuttling service for customers from rental offices to various repair facilities.
  • Managed the on-site rental office for a large urban apartment building.
  • Assisted manager in managing of mid-size complex rental office.
  • Operated shuttles from rental office to customers' destinations.
  • Transitioned into managerial role, trained and hired new rental agents and car detailers, effectively opened and closed rental office.
  • Transport vehicles to and from our Tri-State Locations * Organize and maintain cleanlines of rental office/cashier booth area.
  • open and close rental office Accomplishments My diversety and strong will allowed me to meet and build professional loyalties with clients..

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46. Rental Customers

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Here's how Rental Customers is used in Rental Agent jobs:
  • Identified prospective rental customers and established new accounts.
  • Remained competitive with full-time employees in the selling of additional products and upgrade options to rental customers.
  • Helped rental customers with equipment rentals, Responsible for day to day rental equipment preventative maintenance,
  • Assist rental customers in determining the correct rental for their needs.
  • Service rental customers Supervised rental agents Compiled daily reports

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47. Sales Support

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Here's how Sales Support is used in Rental Agent jobs:
  • Provided ongoing service and sales support and transportation services to customers.
  • Completed paperwork, processed payments, provided sales support.
  • Provided sales support for rental cars.
  • Provided ongoing services and sales support.
  • Up sale on contracts to increase profits Provided ongoing service and sales support.

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48. Rental Needs

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Here's how Rental Needs is used in Rental Agent jobs:
  • Provided high level of customer service by assisting customers and assessing their rental needs in person, Phone and or email.
  • Assisted customers with all of their rental needs, payments received, fleet inventory, filed rental agreements.
  • Create contracts for customers using our business systems to offer the best options for their car rental needs.
  • Assisted customers with their rental needs while maintaining the branch on a daily basis.
  • Assist customer with their car rental needs
  • Offer upgrades to customer with different car rental needs - Make outbound calls to customers to confirm reservations
  • Answer multi-line phones, assist customers with their rental needs.
  • Assist customers with car rental needs *Customer service *Answer phones *Collect payments Made car reservations

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49. Company Policies

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Here's how Company Policies is used in Rental Agent jobs:
  • Assisted customers with car rental procedures, including paperwork, insurance issues, and explaining company policies.
  • Collect and process all credit card and cash transactions according to company policies and procedures.
  • Train and assist new agents in company policies and procedures.
  • Schedule bookings and explain company policies for rental agreements.
  • Rented cars in accordance with Avis company policies.
  • Explained contract and company policies.
  • Verified insurance and processed customer contracts Office management, comprehensive understanding and explanation of company policies.
  • Contract management Comprehensive understanding of company policies Experience successfully handing disgruntled customers.

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50. Rental Applications

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Here's how Rental Applications is used in Rental Agent jobs:
  • Verified and processed rental applications timely.
  • Processed rental applications and contracts.
  • Answered office calls, booked weekly and monthly condominiums, processed rental applications and managed owner key inventory.
  • Procured tenants, processed rental applications, drafted residential leases, and collected security deposits and rents.
  • Greet and assist potential client and current tenants; process rental applications; schedule property viewings.
  • Complete paperwork & leases for rental applications.
  • Assisted in loading and unloading watercraft Handled rental applications, including payments
  • Entered rental applications into Propertyware.
  • Marketed and presented apartments to prospective tenants Coordinated with landlords and processed rental applications ACTIVITIES / OTHER
  • Show customers apartment units and assist them in compleing rental applications.

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20 Most Common Skills For A Rental Agent

Credit Card Transactions

17.6%

Rent Vehicles

14.1%

Rental Agreement Files

10.0%

Car Rentals

8.6%

Customer Service

8.2%

Rental Contracts

6.2%

Data Entry

4.4%

Insurance Companies

4.2%

Phone Calls

3.9%

Sales Goals

3.8%

Prospective Tenants

2.6%

Residential Properties

2.3%

Rental Process

2.1%

Rent Items

2.0%

Customer Complaints

1.8%

Telephone Calls

1.8%

Rental Fees

1.7%

Service Techniques

1.6%

GPS

1.6%

Return Documents

1.6%
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Typical Skill-Sets Required For A Rental Agent

Rank Skill
1 Credit Card Transactions 13.5%
2 Rent Vehicles 10.8%
3 Rental Agreement Files 7.7%
4 Car Rentals 6.6%
5 Customer Service 6.3%
6 Rental Contracts 4.8%
7 Data Entry 3.3%
8 Insurance Companies 3.2%
9 Phone Calls 3.0%
10 Sales Goals 2.9%
11 Prospective Tenants 2.0%
12 Residential Properties 1.8%
13 Rental Process 1.6%
14 Rent Items 1.5%
15 Customer Complaints 1.4%
16 Telephone Calls 1.4%
17 Rental Fees 1.3%
18 Service Techniques 1.3%
19 GPS 1.2%
20 Return Documents 1.2%
21 Rental Forms 1.1%
22 Bank Deposits 1.1%
23 Customer Signatures 1.1%
24 Optional Products 1.0%
25 Rental Parameters 1.0%
26 Customer Questions 1.0%
27 Optional Services 1.0%
28 Greeting Customers 0.9%
29 Rental Fleet 0.9%
30 Complete Understanding 0.9%
31 Overdue Rentals 0.9%
32 Local Area Information 0.8%
33 Computer System 0.8%
34 Customer Information 0.8%
35 Service Charges 0.8%
36 Rental Requirement Guidelines 0.7%
37 Lease Agreements 0.7%
38 Business Reports 0.7%
39 Appropriate Service Information 0.7%
40 Credit Checks 0.7%
41 Background Checks 0.7%
42 Rental Rates 0.7%
43 Rental Transactions 0.7%
44 High Volume 0.6%
45 Rental Office 0.6%
46 Rental Customers 0.6%
47 Sales Support 0.6%
48 Rental Needs 0.6%
49 Company Policies 0.6%
50 Rental Applications 0.6%
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