What does a rental agent do?
Rental agent responsibilities
Here are examples of responsibilities from real rental agent resumes:
- Advise customers on use of canoes or kayaks.
- Pick up & deliver rental equipment and customers mowers and equipment.
- Help out bagging groceries and taking the customers groceries out to their vehicle.
- Provide ongoing service and sales of additional services such as vehicle upgrades, GPS navigation systems, and additional insurance.
- Advise customers on other enhancement protection products services like damage waiver, GPS systems to ensure a safe and hassle-free trip.
- Inspect parts, equipment, or vehicles for cleanliness, damage, and compliance with company and state standards or regulations.
- Assist in vehicle inventory and cleanliness for affirmative rental experience.
- Greet customers and show them prefer home furniture to maximizetheir ticket by upselling additional custom swatches and patterns.
- Maintain accountability of inventory, plan for subsequent clientele vehicle reservations, and anticipate special requirements they may require.
- Perform critical problem solving analysis and resolution of conflicts in reservations, billing, operation and citations issue during rentals.
- Process notices and legal evictions.
- Process evictions, collect rent money, and show apartments to potential tenants.
- Learned how to work with the TSD software.
- Pick up & deliver rental equipment and customers mowers and equipment.
Rental agent skills and personality traits
We calculated that 25% of Rental Agents are proficient in Reservations, Credit Card, and Customer Issues. They’re also known for soft skills such as Analytical skills, Communication skills, and Initiative.
We break down the percentage of Rental Agents that have these skills listed on their resume here:
- Reservations, 25%
Perform critical problem solving analysis and resolution of conflicts in reservations, billing, operation and citations issued during rentals.
- Credit Card, 14%
Examined customer's driver's license and credit card to determine validity of identification and eligibility for rental.
- Customer Issues, 8%
Resolve customer issues and concerns professionally
- Service Techniques, 6%
Provided a superior, friendly, and efficient customer experience using the company approved sales and service techniques.
- Service Charges, 6%
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Rent Vehicles, 5%
Qualified customers to rent vehicles - Handled Payments - Sold insurance, upgrades and additional equipment - Processed claims for damaged rentals
Common skills that a rental agent uses to do their job include "reservations," "credit card," and "customer issues." You can find details on the most important rental agent responsibilities below.
Analytical skills. One of the key soft skills for a rental agent to have is analytical skills. You can see how this relates to what rental agents do because "insurance sales agents must evaluate the needs of each client to determine the appropriate insurance policy." Additionally, a rental agent resume shows how rental agents use analytical skills: "assisted customer answering multiple phone lines data entry collected rent"
Communication skills. Another soft skill that's essential for fulfilling rental agent duties is communication skills. The role rewards competence in this skill because "insurance sales agents must listen to clients and be able to clearly explain suitable policies." According to a rental agent resume, here's how rental agents can utilize communication skills in their job responsibilities: "provide excellent customer service for automobile rental clients utilizing interpersonal communication skills and problem-solving skills. "
Initiative. Another skill that relates to the job responsibilities of rental agents is initiative. This skill is critical to many everyday rental agent duties, as "insurance sales agents need to actively seek out new clients in order to increase business." This example from a resume shows how this skill is used: "implemented and co-created a new credit card fraud initiative that saved the company approximately 15% in charge backs a year. "
Self-confidence. A big part of what rental agents do relies on "self-confidence." You can see how essential it is to rental agent responsibilities because "insurance sales agents should be confident when contacting prospective clients." Here's an example of how this skill is used from a resume that represents typical rental agent tasks: "handle and process confidential customer information while maintaining a priority based customer service to 30+ customers daily. "
Interpersonal skills. Lastly, "interpersonal skills" is an important element of what a rental agent does. Rental agent responsibilities require this skill because "insurance sales agents must be able to establish trust in networking for prospective clients and in interactions with existing clients, including to handle claims." This resume example highlights how rental agent duties rely on this skill: "improved company s competitive market position through networking and developing interpersonal relationships as well as providing superior customer service. "
The three companies that hire the most rental agents are:
- Penske Automotive Group14 rental agents jobs
- U-Haul6 rental agents jobs
- Aramark4 rental agents jobs
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Compare different rental agents
Rental agent vs. Services clerk
The main role of service clerks is to provide excellent service to customers. They are responsible for varied tasks, which include handling complaints from customers, processing register transactions, and promoting the company's services and products. It is also their job to take orders, maintain an organized and clean cash register, and scan information about bills and payments. To be qualified for this position, one should have a high school diploma, excellent communication, interpersonal and customer service skills, and attention to detail.
These skill sets are where the common ground ends though. The responsibilities of a rental agent are more likely to require skills like "reservations," "credit card," "service techniques," and "service charges." On the other hand, a job as a services clerk requires skills like "math," "basic math," "cleanliness," and "patients." As you can see, what employees do in each career varies considerably.
Services clerks really shine in the retail industry with an average salary of $29,778. Comparatively, rental agents tend to make the most money in the manufacturing industry with an average salary of $33,318.The education levels that services clerks earn slightly differ from rental agents. In particular, services clerks are 0.6% less likely to graduate with a Master's Degree than a rental agent. Additionally, they're 0.1% more likely to earn a Doctoral Degree.Rental agent vs. Fleet service clerk
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that rental agent responsibilities requires skills like "reservations," "credit card," "customer issues," and "service techniques." But a fleet service clerk might use other skills in their typical duties, such as, "service aircraft," "de-icing," "hand tools," and "safety procedures."
Fleet service clerks may earn a lower salary than rental agents, but fleet service clerks earn the most pay in the technology industry with an average salary of $32,231. On the other hand, rental agents receive higher pay in the manufacturing industry, where they earn an average salary of $33,318.Average education levels between the two professions vary. Fleet service clerks tend to reach similar levels of education than rental agents. In fact, they're 0.6% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Rental agent vs. Video clerk
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from rental agent resumes include skills like "reservations," "credit card," "service techniques," and "service charges," whereas a video clerk is more likely to list skills in "ran," "dvds," "groceries," and "video sales. "
Video clerks typically earn similar educational levels compared to rental agents. Specifically, they're 1.1% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Rental agent vs. Front counter attendant
Types of rental agent
Updated January 8, 2025
