Rental Agent Responsibilities

Here are examples of responsibilities from real rental agent resumes representing typical tasks they are likely to perform in their roles.

  • Manage quality communication, customer support and product representation for each client.
  • Provide ongoing service and sales of additional services such as vehicle upgrades, GPS navigation systems, and additional insurance.
  • Advise customers on other enhancement protection products services like damage waiver, GPS systems to ensure a safe and hassle-free trip.
  • Maintain the company websites; perform administrative duties and develop business communication skills
  • Operate remote telecommunications using applications and secure computer communications to troubleshoot and resolve issues on customer Samsung devices.
  • Learned how to work with the TSD software.
  • Prepare written reports and give oral PowerPoint presentations of investigative findings.
Rental Agent Traits
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Initiative involves an individual's willingness to take charge or act when an opportunity presents itself.

Rental Agent Job Description

Perhaps the hardest question to answer when deciding on a career as a rental agent is "should I become a rental agent?" You might find this info to be helpful. When compared to other jobs, rental agent careers are projected to have a growth rate described as "faster than average" at 10% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a rental agent by 2028 is 48,300.

Rental agents average about $12.88 an hour, which makes the rental agent annual salary $26,799. Additionally, rental agents are known to earn anywhere from $22,000 to $31,000 a year. This means that the top-earning rental agents make $9,000 more than the lowest earning ones.

Once you've become a rental agent, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a services clerk, fleet service clerk, video clerk, and front counter attendant.

Rental Agent Jobs You Might Like

Rental Agent Resume Examples

Rental Agent Skills and Personality Traits

We calculated that 19% of Rental Agents are proficient in Customer Service, Credit Card, and Complete Understanding. They’re also known for soft skills such as Analytical skills, Communication skills, and Initiative.

We break down the percentage of Rental Agents that have these skills listed on their resume here:

  • Customer Service, 19%

    Top performing individual contributor toward meeting branch customer services standard of 85% complete customer satisfaction and exceeding monthly performance goals.

  • Credit Card, 12%

    Examined customer's driver's license and credit card to determine validity of identification and eligibility for rental.

  • Complete Understanding, 8%

    Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

  • Sales Goals, 7%

    Coached and trained the agents on meeting and exceeding sales goals both daily and monthly.

  • Company Policies, 6%

    Schedule bookings and explain company policies for rental agreements.

  • Service Charges, 5%

    Reviewed rental parameters to ensure costumers of complete rates and service charges.

Most rental agents list "customer service," "credit card," and "complete understanding" as skills on their resumes. We go into more details on the most important rental agent responsibilities here:

  • Arguably the most important personality trait for a rental agent to have happens to be analytical skills. An example from a resume said this about the skill, "insurance sales agents must evaluate the needs of each client to determine the appropriate insurance policy." Additionally, other resumes have pointed out that rental agents can use analytical skills to "provided vacation property owners with competitive market analysis' to best maximize their investment. "
  • Another trait important for fulfilling rental agent duties is communication skills. According to a rental agent resume, "insurance sales agents must be able to communicate effectively with customers by listening to their requests and suggesting suitable policies." Here's an example of how rental agents are able to utilize communication skills: "engaged with face to face communications with customers with rental cars. "
  • Rental agents are also known for initiative, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a rental agent resume: "insurance sales agents need to actively seek out new customers in order to maintain a flow of commissions." We also found this resume example that details how this skill is put to the test: "focused marketing initiatives on local business organizations and through community involvements, established long-term relationships to ensure company stability and growth. "
  • A thorough review of lots of resumes revealed to us that "self-confidence" is important to completing rental agent responsibilities. This resume example shows just one way rental agents use this skill: "insurance sales agents should be confident when making “cold” calls (calls to prospective customers whom they have not contacted before)" Here's an example of how this skill is used from a resume that represents typical rental agent tasks: "maintained discretion with sensitive and confidential customer information. "
  • See the full list of rental agent skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a rental agent. We found that 36.8% of rental agents have graduated with a bachelor's degree and 2.9% of people in this position have earned their master's degrees. While some rental agents have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every four rental agents were not college graduates.

    The rental agents who went onto college to earn a more in-depth education generally studied business and criminal justice, while a small population of rental agents studied general studies and accounting.

    Once you're ready to become a rental agent, you should explore the companies that typically hire rental agents. According to rental agent resumes that we searched through, rental agents are hired the most by U-Haul, Penske Automotive Group, and Lithia Motors. Currently, U-Haul has 10 rental agent job openings, while there are 4 at Penske Automotive Group and 3 at Lithia Motors.

    If you're interested in companies where rental agents make the most money, you'll want to apply for positions at Kelly Services, Penske Automotive Group, and Cruise America. We found that at Kelly Services, the average rental agent salary is $32,140. Whereas at Penske Automotive Group, rental agents earn roughly $31,333. And at Cruise America, they make an average salary of $31,327.

    View more details on rental agent salaries across the United States.

    We also looked into companies who hire rental agents from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include New York Life Insurance Company, Aflac, and American Income Life Insurance ..

    The three companies that hire the most prestigious rental agents are:

      What Services Clerks Do

      The main role of service clerks is to provide excellent service to customers. They are responsible for varied tasks, which include handling complaints from customers, processing register transactions, and promoting the company's services and products. It is also their job to take orders, maintain an organized and clean cash register, and scan information about bills and payments. To be qualified for this position, one should have a high school diploma, excellent communication, interpersonal and customer service skills, and attention to detail.

      We looked at the average rental agent annual salary and compared it with the average of a services clerk. Generally speaking, services clerks receive $1,094 higher pay than rental agents per year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both rental agents and services clerks positions are skilled in customer service, credit card, and company policies.

      These skill sets are where the common ground ends though. A rental agent responsibility is more likely to require skills like "complete understanding," "sales goals," "service charges," and "insurance companies." Whereas a services clerk requires skills like "company standards," "service department," "courteous service," and "display cases." Just by understanding these different skills you can see how different these careers are.

      Services clerks really shine in the retail industry with an average salary of $30,691. Whereas rental agents tend to make the most money in the internet industry with an average salary of $32,920.

      The education levels that services clerks earn is a bit different than that of rental agents. In particular, services clerks are 1.7% less likely to graduate with a Master's Degree than a rental agent. Additionally, they're 0.1% more likely to earn a Doctoral Degree.

      What Are The Duties Of a Fleet Service Clerk?

      Now we're going to look at the fleet service clerk profession. On average, fleet service clerks earn a $1,559 lower salary than rental agents a year.

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that rental agent responsibilities requires skills like "customer service," "credit card," "complete understanding," and "sales goals." But a fleet service clerk might use skills, such as, "service aircraft," "hand tools," "safety procedures," and "hand trucks."

      Fleet service clerks may earn a lower salary than rental agents, but fleet service clerks earn the most pay in the technology industry with an average salary of $35,040. On the other side of things, rental agents receive higher paychecks in the internet industry where they earn an average of $32,920.

      When it comes to the differences in education between the two professions, fleet service clerks tend to reach similar levels of education than rental agents. In fact, they're 1.7% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

      How a Video Clerk Compares

      The third profession we take a look at is video clerk. On an average scale, these workers bring in lower salaries than rental agents. In fact, they make a $915 lower salary per year.

      By looking over several rental agents and video clerks resumes, we found that both roles utilize similar skills, such as "customer service," "credit card," and "computer system." But beyond that the careers look very different.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from rental agent resumes include skills like "complete understanding," "sales goals," "company policies," and "service charges," whereas a video clerk might be skilled in "video department," "ran," "dvds," and "new customers. "

      Video clerks are known to earn similar educational levels when compared to rental agents. Additionally, they're 3.0% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.

      Description Of a Front Counter Attendant

      The fourth career we look at typically earns higher pay than rental agents. On average, front counter attendants earn a difference of $1,042 higher per year.

      According to resumes from both rental agents and front counter attendants, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "credit card," and "company policies. "

      While some skills are shared by these professions, there are some differences to note. "complete understanding," "sales goals," "service charges," and "insurance companies" are skills that have shown up on rental agents resumes. Additionally, front counter attendant uses skills like walk-in customers, positive attitude, inventory control, and customers needs on their resumes.

      Front counter attendants reach similar levels of education when compared to rental agents. The difference is that they're 3.0% more likely to earn a Master's Degree less, and 0.3% less likely to graduate with a Doctoral Degree.