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Rental clerk skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical rental clerk skills. We ranked the top skills for rental clerks based on the percentage of resumes they appeared on. For example, 18.6% of rental clerk resumes contained customer service as a skill. Continue reading to find out what skills a rental clerk needs to be successful in the workplace.

15 rental clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how rental clerks use customer service:

Provided customer service to program participants by appointment.
Direct Customer interaction and customer service

2. Reservations

Here's how rental clerks use reservations:

Checked trucks in and out of system Made and confirmed reservations for customers
Perform critical problem solving analysis and resolution of conflicts in reservations, billing, operation and citations issued during rentals.

3. Rental Equipment

Equipment rental is a service industry that provides equipment, machinery, and tools like earthmoving, powered access, power generation, hand-held tools, etc. for a limited period mainly to construction contractors but also industry and individual consumers.

Here's how rental clerks use rental equipment:

Maintained rental equipment inventory and received new merchandise as needed.
Prepared rental equipment for customers.

4. Computer System

Here's how rental clerks use computer system:

Provided service and remote support to corporate customers using Odyssey computer systems.
Processed credit prepayments and overdue payments using company computer systems.

5. Rental Agreements

Here's how rental clerks use rental agreements:

Assured the vehicles were clean and maintained, wrote up rental agreements, inspected the vehicles for damage.
Issued rental agreements & keys to customers.

6. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how rental clerks use pos:

Experience with: Database software, Point of sale POS software, Word processing software

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7. Customer Signatures

Here's how rental clerks use customer signatures:

Prepare rental attached customer signatures to cars and contracts.
Create and print customer contract and invoice for customer signature.

8. Rental Rates

Here's how rental clerks use rental rates:

Make research on various locations and rental rates for best offers to the customers.
Research rental rates and locations and sell travel packages that best suit the customer.

9. Rental Fees

Here's how rental clerks use rental fees:

Explain rental fees, policies and procedures.
Prepared final bill for rental fees and mileage charges.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how rental clerks use telephone calls:

Manage telephone calls professionally, efficiently and with good communication skills.
Receive telephone calls and handle customer-related issues: direct other phone calls to appropriate personnel or take messages.

11. Rental Contracts

Here's how rental clerks use rental contracts:

Correspond with customers to provide information and answer questions regarding rental contracts and billing and issue credits as needed.
Entered data in the system to generate rental contracts.

12. Car Rentals

Travelling by car provides ease of movement in terms of pace, route, and independence. Car rental agencies rent cars to clients who need vehicles for a short period of time. When considering a car for rent, individuals can choose between various types of products, GPS systems, price, or additional insurance.

Here's how rental clerks use car rentals:

Counter car rental clerk, and assisted manager with office records and files on employees.
Learned alot about car rental business.

13. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how rental clerks use scheduling appointments:

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

14. Rental Forms

Here's how rental clerks use rental forms:

Prepared rental forms, obtaining customer signature and needed documentation.
Prepare rental forms, obtaining customer signature and other information, such as required licenses.

15. Customer Complaints

Here's how rental clerks use customer complaints:

Greeted customers, answered customers questions and resolved customer complaints.
Received and addressed customer complaints and compliments.

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What skills help Rental Clerks find jobs?

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List of rental clerk skills to add to your resume

The most important skills for a rental clerk resume and required skills for a rental clerk to have include:

Customer Service
Reservations
Rental Equipment
Computer System
Rental Agreements
POS
Customer Signatures
Rental Rates

Rental Fees
Telephone Calls
Rental Contracts
Car Rentals
Scheduling Appointments
Rental Forms
Customer Complaints
Rental Orders

Credit Card Transactions
Bank Deposits
Kayaks
Customer Accounts
Rental Applications
Cash Registers
Rental Payments
Multi-Line Phone System

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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