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Become A Rental Representative

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Working As A Rental Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Rental Representative Do At Penske

* Handle inbound and outbound sales process
* Generate new business leads and maintain existing customer relationships
* Manage and oversee large fleet of vehicles
* Match vehicle demand with availability
* Coordinate all aspects of customer's accounts
* Ensure complete customer satisfaction in a fast-paced environment.
* Other projects and tasks as assigned by supervisor.
* Qualifications
* At least 6 months of retail sales and/or customer service experience preferred
* High School diploma or equivalent required
* Bilingual, Spanish, preferred
* Ability to make independent decisions, work well in a team environment, customer service skills, organizational skills, and a positive attitude are required

What Does A Rental Representative Do At Star Truck Rental

* Answer customers' questions about products, prices, availability, product uses, and credit terms
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Recommend products to customers, based on customers' needs and interests
* Greet customers warmly and ascertain problem or reason for calling.
* Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
* Estimate or quote prices, credit or contract terms, warranties, and delivery dates
* Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
* Prepare estimates, and bids that meet specific customer needs
* Identify prospective customers and contact businesses or private individuals by telephone in order to solicit sales for goods or services -
* Explain products or services and prices, and answer questions from customers
* Obtain customer information such as name, address, and payment method, and enter orders into computers
* Record names, addresses, purchases, and reactions of prospects contacted -
* Answer telephone calls from potential customers who have been solicited through advertisements
* Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts

What Does A Rental Representative Do At Crown Equipment Corporation

* Administer assigned major accounts.
* Distribute inventory to various company Retail locations.
* Work directly with customers to ensure satisfaction through product selection and timely delivery of rental equipment.
* Work closely with National Account Manager(s) to ensure rates, process, and policies are in line with negotiated agreements.
* Coordinate with Retailers, and company Logistics, on delivery and pick-up instructions for rentals throughout the country.
* Interact with customers and dealers to insure rentals are handled properly.
* Communicate directly with National Account customers to project future rental demand, and ensure rental fleet is sufficient for projected demand.
* Ensure accuracy of equipment statuses, review inventory reports, and meet sales goals.
* Work with the designated MoveMore used asset administrator and retail network in providing information on pricing, condition and availability of used or reconditioned equipment.
* Verify condition of equipment.
* Facilitate the sale, shipment and invoicing of equipment with the other MoveMore Departments.
* Ensure accuracy of equipment statuses, review inventory reports, and meet sales goals.
* Coordinate the sub-rental of equipment to the retail network.
* Work with potential rental customers on the specifications, availability and pricing of rental equipment.
* Evaluate incoming maintenance invoices to ensure accuracy.
* Maintain accuracy of rental equipment information within equipment database.
* Ensure accuracy of equipment statuses, review inventory reports, and meet sales goals.
* Develop plans and work with management to increase rental utilization, and ensure the ability to reach organizational goals.
* Interact with the Encore department to transfer rental fleet equipment for the Encore process.
* Track inventory and work with logistics to ensure all equipment is returned and accounted for.
* Conduct customer site visits, on occasion, to develop and maintain relationships.
* Develop and present account reviews to appropriate audiences, as required.
* Complete institutional, product, and personal training opportunities as applicable.
* Perform other duties as assigned

What Does A Rental Representative Do At Penske

* Complete repair orders, fuel analysis, and all paperwork involved in daily office procedures
* Administrative functions such as typing and filing memos and letters
* Recording attendance of shop personnel
* Ordering supplies, mailing, and scheduling
* Accident reporting and administration
* Prepares, issues, and sends out receipts, bills, policies, invoices, warranties, statements, and checks
* Operates computer terminal to input and retrieve data
* Opens and routes incoming mail, answers correspondence, and prepares outgoing mail
* Greets and assists customers and visitors via phone, email, and face-to-face interaction
* Handle inbound and outbound sales process
* Generate new business leads and maintain existing customer relationships
* Manage and oversee large fleet of vehicles
* Match vehicle demand with availability
* Coordinate all aspects of customer's accounts
* Ensure complete customer satisfaction in a fast-paced environment
* Other projects and tasks as assigned by supervisor
* Day Shift

What Does A Rental Representative Do At Penske

* Handle inbound and outbound sales process
* Generate new business leads and maintain existing customer relationships
* Manage and oversee large fleet of vehicles
* Match vehicle demand with availability
* Coordinate all aspects of customer's accounts
* Ensure complete customer satisfaction in a fast-paced environment.
* Other projects and tasks as assigned by supervisor.
* Keywords:
* Customers Services, Sales, Retail Associate, Retail Sales, Customer Experience, Rental, Leasing, Customer Retention, Entry Level, Inventory Management, Quality Control, Development, Marketing, Business Development, Operations
* Location:
* MONTEBELLO,PICO RIVERA,LOS ANGELES,MONTEREY PARK,WHITTIER,DOWNEY,BELL,ROSEMEAD,SOUTH EL MONTE,BELL GARDENS,SANTA FE SPRINGS,MAYWOOD,ALHAMBRA,SAN GABRIEL,CITY OF INDUSTRY,EL MONTE,HUNTINGTON PARK,SOUTH GATE,LA PUENTE,HACIENDA HEIGHTS,NORWALK,TEMPLE CITY,SOUTH PASADENA,SAN MARINO,LYNWOOD,PARAMOUNT,LAMIRADA,BELLFLOWER,ARCADIA,PASADENA,DODGERTOWN,COMPTON,ARTESIA,LA HABRA,CERRITOS,BALDWIN PARK,WEST COVINA,LAKEWOOD,LONG BEACH,SIERRA MADRE,BUENA PARK,LA PALMA,MONROVIA,GLENDALE,DUARTE,ROWLAND HEIGHTS,FULLERTON,HAWAIIANGARDENS,LACRESCENTA,ALTADENA,COVINA,CARSON,INGLEWOOD,GARDENA,CYPRESS,BREA,WALNUT,ANAHEIM,LOS ALAMITOS,AZUSA,SIGNAL HILL,NORTH HILLS,LA CANADA FLINTRIDGE,HAWTHORNE,MONTROSE,MOUNT WILSON,TORRANCE,VERDUGO CITY,STANTON,BURBANK,BEVERLY HILLS,GARDEN GROVE,CULVER CITY,LAWNDALE,DIAMOND BAR,PLACENTIA,UNIVERSAL CITY,GLENDORA,WEST HOLLYWOOD,SEAL BEACH,REDONDO BEACH,NORTH HOLLYWOOD,PLAYA VISTA,WILMINGTON,HARBOR CITY,WESTMINSTER,EL SEGUNDO,SAN DIMAS,POMONA,STUDIO CITY,ATWOOD,MANHATTAN BEACH,MARINA DEL REY,ORANGE,TOLUCA LAKE,VALLEY VILLAGE,PACOIMA,LOMITA,HERMOSA BEACH,SURFSIDE,YORBA LINDA,MIDWAY CITY,PLAYA DEL REY,TUJUNGA,HUNTINGTON BEACH

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How To Become A Rental Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Rental Representative jobs

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Top Skills for A Rental Representative

CreditCardTransactionsPenskeCompleteCustomerSatisfactionCustomerRelationsLargeFleetVehicleDemandOutboundSalesProcessNewAccountsRentalContractsAgentLocationsSafetyCustomerBaseInboundCallsServiceDepartmentRentalAgreementsRentalProcessRentalEquipmentBodyShopsPhoneCallsDataEntry

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Top Rental Representative Skills

  1. Credit Card Transactions
  2. Penske
  3. Complete Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Post customer payments by recording cash, checks and credit card transactions.
  • Communicate with maintenance shop, multiple Penske locations and staff to ensure customer satisfaction.
  • Generate new business leads and maintain existing customer relationships.
  • Managed and over saw a large fleet of vehicles.
  • Match vehicle demand with availability and coordinate the movement of diverse truck/trailer equipment.

Top Rental Representative Employers

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