Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobs

Skills

EducationDemographicsJob DescriptionHow To HireBest CompaniesJob OutlookComparePart Time jobsEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Rental representative skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical rental representative skills. We ranked the top skills for rental representatives based on the percentage of resumes they appeared on. For example, 26.9% of rental representative resumes contained customer satisfaction as a skill. Continue reading to find out what skills a rental representative needs to be successful in the workplace.

15 rental representative skills for your resume and career

1. Customer Satisfaction

Here's how rental representatives use customer satisfaction:
  • Manage large inventory of world class vehicles balancing fleet profitability, productivity and customer satisfaction.
  • Balance fleet productivity, profitability, and customer satisfaction in a fast-paced work environment.

2. Reservations

Here's how rental representatives use reservations:
  • Coordinated availability of trucks for reservations, while managing rental check-ins and returns for approximately 30-100 vehicles.
  • Secured and input rental reservations into the Rental Management System.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how rental representatives use phone calls:
  • Generated new business leads through telephone calls, as well as maintained existing customer relationships.
  • Greet, answer phone calls, and give information to customers.

4. Customer Accounts

Here's how rental representatives use customer accounts:
  • Matched vehicle demand with availability and coordinated all aspects of customer accounts.
  • Developed 40 customer accounts producing $250K a month.

5. Inbound Calls

Here's how rental representatives use inbound calls:
  • Retrieve inbound calls and attentively resolve caller needs to ensure a positive customer experience.
  • Receive volume of inbound calls and emails concerning various properties.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how rental representatives use data entry:
  • Prepare rental contracts, data entry, maintain truck files, collections.
  • Performed administrative duties by way of accurate data entry, receiving and forwarding messages and effectively communicating with other departments.

Choose from 10+ customizable rental representative resume templates

Build a professional rental representative resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your rental representative resume.

7. Outbound Sales

Here's how rental representatives use outbound sales:
  • Handled inbound and outbound sales process in order to generate new business leads and maintain existing customer relationships.
  • Handled inbound and outbound sales process while managing a large fleet of vehicles.

8. Rental Equipment

Equipment rental is a service industry that provides equipment, machinery, and tools like earthmoving, powered access, power generation, hand-held tools, etc. for a limited period mainly to construction contractors but also industry and individual consumers.

Here's how rental representatives use rental equipment:
  • Check listed, cleaned and evaluated the rental equipment being used per customer.
  • Managed and maintained a fleet of commercial grade rental equipment.

9. Customer Problems

Customer problems are a detailed description of issues customers face using the company's product and/or service. This is usually the difference between what a company promises and what its products or services deliver to customers.

Here's how rental representatives use customer problems:
  • Analyze, identify, and resolve customer problems.

10. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how rental representatives use cold calls:
  • Generated up to 20 new business leads per month for commercial sales representative trough daily cold calling and district-wide sales blitzes.
  • Marketed to new accounts through cold calls, sales blitzes, and database referrals.

11. Rental Agreements

Here's how rental representatives use rental agreements:
  • Used privacy policy when collecting personal information from guests and while storing rental agreements
  • Assist customers with rental needs and completed rental agreements and paperwork.

12. Rental Fleet

Here's how rental representatives use rental fleet:
  • Co-managed Louisville district rental fleet and related equipment valued at over $5M.
  • Assisted with placement of rental fleet of 250 vehicles to maximize utilization.

13. Car Rentals

Travelling by car provides ease of movement in terms of pace, route, and independence. Car rental agencies rent cars to clients who need vehicles for a short period of time. When considering a car for rent, individuals can choose between various types of products, GPS systems, price, or additional insurance.

Here's how rental representatives use car rentals:
  • Managed military car rental branch by continually improving customer outcomes, fleet utilization and financial profits
  • Coordinate car rental for insurance replacement business travel and vacation use.

14. Rental Fees

Here's how rental representatives use rental fees:
  • Prepared final bills for rental fees and mileage charges when vehicles were returned, presented and sold optional services and products.
  • Explained rental fees and provided information about rented items, such as operation and description.

15. Penske

Here's how rental representatives use penske:
  • Coordinate logistic's activities by moving equipment between six different PENSKE locations.
  • Recognized by Penske's corporate office for outstanding performance on corporate telephone surveys three months consecutively.
top-skills

What skills help Rental Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of rental representative skills to add to your resume

Rental representative skills

The most important skills for a rental representative resume and required skills for a rental representative to have include:

  • Customer Satisfaction
  • Reservations
  • Phone Calls
  • Customer Accounts
  • Inbound Calls
  • Data Entry
  • Outbound Sales
  • Rental Equipment
  • Customer Problems
  • Cold Calls
  • Rental Agreements
  • Rental Fleet
  • Car Rentals
  • Rental Fees
  • Penske
  • Rental Contracts
  • Rental Sales
  • Vehicle Demand
  • Customer Relations
  • Construction Equipment
  • Equipment Sales
  • Customer Issues
  • Outbound Calls
  • Body Shop
  • Customer Inquiries
  • Customer Complaints
  • Telephone Calls
  • DOT
  • Rental Rates
  • Truck Rentals
  • Insurance Coverage
  • Insurance Claims
  • Quality Service
  • Billing Issues
  • AS400
  • Direct Billing

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse sales jobs