Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Manager of Regulatory Reporting Specialists Team||Axiom Software Laboratories||New York, NY||Feb 12, 2015||$142,000|
|Analytics & Reporting Specialist Manager||Deloitte Services LP||TN||Aug 08, 2016||$140,000|
|Reporting Specialist||Ventera Corporation||Reston, VA||May 06, 2014||$122,886|
|Reporting Specialist||Ventera Corporation||Reston, VA||Aug 06, 2012||$120,016 -
|SR. Reporting & Analytics Specialists of Device Lifecycle Programs||T-Mobile USA, Inc.||Bellevue, WA||Oct 19, 2016||$118,706 -
|Director, Financial Reporting Specialist||UBS Financial Services Inc.||Weehawken, NJ||Oct 08, 2016||$117,500 -
|Senior Cognos Reporting Specialist||American General Life Insurance Company||Los Angeles, CA||Nov 12, 2015||$114,837|
|Reporting & Analytics Specialist||Adobe Systems Incorporated||San Jose, CA||Oct 01, 2014||$110,000|
|Reporting Specialist-Epic Clarity||Memorial Care-Memorial Health Services||Fountain Valley, CA||Jan 12, 2015||$107,994|
|Reporting Specialist-Epic Clarity||Memorial Health Services||Fountain Valley, CA||Jan 21, 2015||$107,994|
|Senior Tax Reporting Specialist||Columbia Management Investment Advisers, LLC||Boston, MA||Feb 12, 2016||$101,213|
|Business Analysis & Reporting Specialist||Emhart Teknologies, LLC||New Britain, CT||Jun 12, 2016||$100,006|
|Associate Director, Financial Reporting Specialist||UBS Financial Services Inc.||New York, NY||Sep 15, 2015||$98,100 -
|SAP Business Reporting Specialist||Schneider Electric USA, Inc.||Santa Clara, CA||Nov 14, 2016||$95,306 -
|Regulatory Reporting Specialist||Axiom Software Laboaratories, Inc.||New York, NY||Jan 15, 2015||$85,000|
|Regulatory Reporting Specialist||Axiom Software Laboratories, Inc.||Bedford, NH||Jan 15, 2015||$85,000|
|Regulatory Reporting Specialist||Axiom Software Laboratories Inc.||Bedford, NH||Sep 15, 2015||$85,000|
|US Sales Deployment Analyst-Data Reporting Specialist||Shire Pharmaceuticals LLC||Waltham, MA||May 25, 2015||$83,000|
|Peoplesoft Reports Specialist||Fedex Ground Package System, Inc.||Moon, PA||Nov 25, 2014||$82,500 -
|Financial Reporting Specialist||HSBC Bank USA, N.A.||Buffalo, NY||Apr 01, 2014||$79,893|
|Enterprise Reporting Architech Specialist||The Dow Chemical Company||Saginaw, MI||Mar 21, 2011||$79,394 -
|Regulatory Reporting Specialist||Axiom Software Laboratories Inc.||New York, NY||Sep 02, 2014||$75,000|
|Shared Services Reporting Specialist||Direct Energy||Houston, TX||Oct 01, 2012||$63,000|
|Finance Reporting Specialist||UBS Financial Services Inc.||Weehawken, NJ||Aug 28, 2013||$62,500 -
|Regulatory Reporting Specialist||Axiom Software Laboratories Inc.||New York, NY||Sep 02, 2014||$62,500|
|Specialist, Financial Reporting||Citibank, N.A.||New York, NY||Sep 13, 2013||$62,400|
|External Reporting Specialist||Nationwide Children's Hospital||Columbus, OH||Jan 09, 2016||$62,000 -
|Regulatory Reporting Specialist||Axiom Software Laboratories Inc.||New York, NY||Apr 26, 2012||$60,000|
|Specialist, Enterprise Financial Reporting||Nationwide Insurance||Columbus, OH||Jan 01, 2014||$60,000 -
|Financial Reporting Specialist||American Society of Mechanical Engineers||Little Falls, NJ||Jul 01, 2015||$60,000|
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