Customer Service Representative
Representative job in Sacramento, CA
Customer Service Specialist
Sacramento, CA (onsite)
$20-22/hr
Do you have at least one year of customer service experience either from a call center or in retail? Do you have excellent communication skills and able to work in a fast paced environment? We are looking for a customer service professional for a new job opportunity in Sacramento, CA. If you are looking to join a great team and learning opportunities we encourage you to apply today!
Key Responsibilities
Handle 30-50 calls per day in a timely and professional manner.
Provide inbound telephone coverage and answer general product/service questions.
Place outbound calls for scheduling, follow-ups, and lead generation.
Accurately enter and update customer data in the system.
Research and resolve service requests, warranty issues, and complaints.
Promote company products/services and qualify leads.
Maintain compliance with company policies and safety standards.
Qualifications
Education: High school diploma or equivalent required.
Experience: Minimum 1 year of customer service experience; call center experience preferred.
Strong communication and interpersonal skills.
Computer proficiency with accurate data entry abilities.
Ability to work in a fast-paced, results-driven environment.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
If you have the qualifications above and are interested in this opportunity - please apply today! If you are curious what else is available, please review the LHH website!
Account Representative Builder Segment
Representative job in Sacramento, CA
Account Representative Builder Segment is responsible for uncompromisingly upholding the visions, values and objectives as stated in the Burlingame Industries VVO handbook.
EAGLE ACCOUNT REPRESENTATIVE BUILDERS (ARB) PRIMARY FUNCTIONS:
Communication:
• ARB is expected to returns calls and respond to internal and external requests in a timely fashion
• ARB is expected to utilize CRM to record all sales activities, share successes and challenges, post reports as requested and maintain current account and contact list
• ARB is required to utilize cell phone in “hands free” mode only
• ARB is forbidden from texting or emailing while driving
Performance and Skills Development Expectations:
• ARB must read, understand and sign the latest Eagle Quota Development and Monthly Commission Program Summary and Acknowledgement form.
• ARB is expected to achieve the assigned annual sales volume (squares) targets as established by Regional Sales or Regional Segment Manager
• ARB is expected to achieve the assigned annual average selling price (ASP) targets as assigned by Regional Sales Manager or Regional Segment Manager
• ARB is expected to achieve the assigned annual components sales volume targets as assigned by Regional Sales or Regional Segment Manager
• ARB is expected to write and successfully implement an annual Territory Sales/Business Plan inclusive of strategic account initiatives as agreed with Regional Sales or Segment Manager
• ARB should be a self-starter that consistently exhibits strong time management skills
• ARB is expected to engage in social capital while maintaining expenses within assigned budget
• ARB is expected to develop a thorough understanding of industry dynamics including but not limited to the competitive landscape of the entire sloped roofing segment
• ARB is expected to develop a thorough understanding that the asphalt shingle industry is our primary competitor that currently comprises 95% of the sloped roofing market and represents our biggest opportunity for the growth of the tile roofing industry and our company
• ARB must be capable of making “Blue Ocean” (new business conversion) cold calls towards the goal of expanding Eagle's customer base, as well as maintaining and growing existing customers.
• ARB is responsible for completing all assigned tasks on time, with full ownership and responsibility.
Pricing Integrity:
• ARB must follow and comply with latest issued price and discount matrix for the volume builder segment as determined and issued by VP of National Accounts or VP of Sales and Marketing. Any deviations must be pre-approved.
Intangibles:
• ARB must demonstrate a “can do” positive attitude towards internal and external customers
• ARB must be driven to succeed
• ARB should be computer literate and willing to learn and utilize the latest tools designed to enhance the productivity and professionalism of his/her position.
• ARB must possess a strong desire to learn and is expected to develop extensive knowledge of the building and roofing industry (from sales, manufacturing to installation) including but not limited to the TRI manual certification class. Training will be provided both from co-workers as well as outside vendor partners.
• ARB will maintain an element of professionalism when confronted with petty competitive banter, complaints from customers, suppliers, distributors or when dealing with uncomfortable situations.
ESSENTIAL FUNCTIONS OF AN ACCOUNT REPRESENTATIVE BUILDERS:
To include but not limited to the following:
• ARB will assume primary responsibility for all communication with regional and national builder accounts and the volume roofing contractor accounts that service regional and national builders
• ARB must be willing to travel occasionally and represent Eagle at industry trade functions
• ARB should plan to spend approximately 80% of his/her selling time in the field maintaining and growing the customer base.
• ARB must be willing to gradually develop reputation as industry roof tile expert, thereby increasing his/her value to our customers and establishing Eagle as their brand of choice.
• ARB is required to attend monthly sales meeting or any meeting as directed by the Sales Manager.
• ARB is required to submit monthly forecast to Regional Sales Manager as directed.
• ARB is required to respond to all complaints within 24 hours. Respond to complaint for resolution within 48 hours of notification of complaint. Coordinate the resolution and expedite the complaint form and necessary paperwork to complete the issue. Alert management immediately to any situation that could potentially cost more than $1000 to settle.
• ARB must be willing to accept any and all requests from management to undertake any project, task or challenge. These assignments are to be fully completed by taking ownership of and completing each on time.
• ARB position requires the operation of a Company vehicle for which they must have and maintain a clean driving record and a valid driver's license for purposes of insurability with our carrier and to maintain continued employment.
Education and/ or Experience:
Bachelor's degree (B.A.) from four-year college or university, or 5 to 10 years of related experience and/or training; or equivalent combination of education and experience is a plus, but is not required
Physical Requirements:
Must be able to sit for extended periods of time operating company vehicle. Must be able to pick up, carry and lift 20-40 lbs. of tile, sample boxes, brochure boxes. Requires repetitive use of hands and use of devices such as phone, computer, and hand tools for the building and set-up of displays. Requires being on feet for extended periods of time during presentations or at industry trade shows.
Language Skills:
Ability to read, analyze and interpret complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to prepare and make effective speeches on controversial or complex topics to management and or professional organizations or customers.
Reasoning Ability
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions.
Communication:
Must possess the communication skills, both verbal and written, needed to relay information to all other employees in a professional, positive and constructive manner, such that all communiqué is clear, concise and conclusive.
Teamwork:
Must work harmoniously with all personnel, including all other departments, and follow all company rules, regulations and procedures associated with professional sales/marketing methods and requirements.
If you meet the qualifications submit your resume for review.
Field Sales Representative
Representative job in Fairfield, CA
Job Description: Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer's home. Field Sales Representatives at AT&T are driven to connect - every interaction is an opportunity to introduce the latest technology and services, thriving on the challenge to make your sales goals happen. With uncapped commission potential, your career and the rewards that come with it are within reach. Enjoy uncapped commission potential as a Field Sales Representative, with top earners having the opportunity to make $100,000. Our new Field Sales Representatives earn between $61,800 to $100,000, including the salary and our uncapped commission opportunities. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Salary range is dependent on if all sales goals are met and/or exceeded. You'll be the face and voice of AT&T to your customers, working independently to deliver personalized sales interactions at scheduled appointments provided to you. You'll close the deal by offering hands-on demos, Wi-Fi assessments, tech delivery and issue resolutions - keeping customers connected to what matters most to them. How you get the job done: We'll kick things off with paid training -setting you up for success to work independently in the field. Coaching, mentoring and ongoing learning opportunities will keep you on track and tech-savvy You'll connect with our existing customers daily. AT&T will provide scheduled appointments, giving you the opportunity to engage with warm prospects effectively. You'll use strong negotiation and communications skills - you know how to make a smooth pivot, and are highly motivated to get it right and make the sale Key expectations to succeed: 1 years of commission sales experience required, outside sales experience highly preferred Demonstrated success in commission sales and achieving sales targets Proficient in upselling techniques that enhance customer value and satisfaction Strong verbal communication skills with an ability to build rapport quickly Maintain a valid driver's license-be ready to drive, as we provide a company vehicle for official business use only Work a varied schedule designed to meet customers on their timeline -this includes evenings, weekends, and holidays Employment is contingent upon successful completion of a background check, including drug screening, criminal history, and motor vehicle record If you are considering jobs like Direct Sales Representative, Residential Sales Representative, Territory Sales Representative or Field Sales Executive - Home Solutions, this career move would be a great fit! Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time off and holidays (With some exceptions, bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired. Sick leave Paid Parental Leave Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness, accident hospital indemnity/group legal Employee Assistance Programs (EAP) Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone A company paid device and service plan, giving you first-hand expertise with our latest technology. Ready to take your career on a new route? Apply today. ConnectingOurCommunities Weekly Hours: 40 Time Type: Regular Location: San Ramon, California It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392
Customer Service Representative 1
Representative job in Auburn, CA
THE ROLE OF Customer Service Representative 1 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:
* Answers telephone or greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
* Six months related experience and/or training.
* Computer programs, including Microsoft Office suite of applications.
* High school diploma or GED required.
* Bachelor's degree preferred.
Skill and/or Ability to:
* Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
* Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
* Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
* Demonstrates ability to use computers and technology capabilities.
* Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
* Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
* Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
* Effectively and productively engages with others and establishes trust, credibility, and confidence.
* Promotes collaboration and assists others with their initiatives and efforts.
* Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
* Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
* Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.
RECOLOGY OFFERS:
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
RECOLOGY BENEFITS MAY INCLUDE:
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
Design Sales Representative
Representative job in Davis, CA
3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.
We are offering a $3,000 sign-on bonus for new Design Consultants who are part of this market. Terms are as follows: $1500 will be paid out after 30 days and an additional $1,500 will be paid after 60 days of service and good-standing and active employment with 3 Day Blinds.
* Inter/intra-department, Company transfers, and re-hires will not be considered new and therefore not eligible for any sign-on bonus. 3 Day Blinds reserves the right to alter or terminate this program at its sole discretion, with or without prior notice.
Do you love design and the idea of being an entrepreneur within the resources of a global company? At 3 Day Blinds, you'll help clients transform their homes and workspaces with stylish, functional window treatments-while building a high-earning career. With qualified leads from our award-winning marketing team, you'll spend your time doing what you do best: creating beautiful designs and turning inspiration into results. You are also highly rewarded for building your own book of business by generating your own appointments.
We'll set you up for success with expert training, fresh product lines, and hands-on support from leaders who want you to win. Every project is a chance to showcase your creativity, build relationships, and make a sale you can feel proud of. And with our generous compensation plan and robust benefits, your drive and talent are rewarded every step of the way.
Design. Sell. Succeed-with 3 Day Blinds.
*What you'll do*
* *Match clients with solutions that fit like a glove -* showcase how our products and services bring their vision to life.
* *Close with confidence -* win appointments by selling our unique value proposition, while building trust and long-term credibility.
* *Run a smooth sales process -* execute proven systems that keep clients thrilled, orders accurate, and our reputation strong.
* *Measure and deliver with precision -* record and configure specs quickly and flawlessly.
* *Deliver five-star service -* follow up with clients and teammates in a professional, upbeat, and timely way that sets us apart.
* *Be a sales hunter -* proactively generate new business through referrals, networking, and smart research to build your own winning pipeline alongside company leads.
* *Stay agile and ready to win* - adapt to business needs with flexible scheduling, training, and team collaboration.
* *Bring our Core Values to life -* Integrity, One Team, Excellence, Passion, and creating a Superior Client Experience that keeps customers coming back.
* *Play to win within our playbook -* understand and execute company policies and processes that drive success.
*Who you are*
* *Designer's eye* background or passion in design and décor is a big advantage.
* *Think on your feet* - strong critical thinking and problem-solving skills that help you win the sale.
* *Be adaptable and unstoppable* - quick learner, self-reliant, and resourceful while juggling multiple priorities.
* *Communicate with impact *- understand instructions, ask smart questions, and keep the conversation positive and productive.
* *Thrive solo or as part of the team *- independence and collaboration come naturally to you.
* *Be hungry for success* - full-time availability, including one weekend day, to maximize opportunities.
* *Tech-savvy seller *- confident with PCs, Windows programs, and eager to master new sales technology.
* *Go where the clients are* - flexible with travel, from local canvassing to longer drives, always with reliable transportation, a valid license, and proof of insurance.
* *Ready to roll up your sleeves *- able to lift and carry up to 20 pounds when needed.
* *Experience that aligns well with our role* (including but not limited to)*:*
* Any sales roles, especially in home improvement/décor, and anything field based or in-home
* Customer service focused backgrounds
* Hospitality - are you a reformed bartender or waiter/waitress?
* Teachers! Put your superpowers to good use
* Did you work in security systems or solar? Move to the front of the line
*What's in it for you?*
* We offer a *generous uncapped compensation plan *and bi-weekly draw while you ramp up your expertise.
* You will be provided with *quality company generated appointments* and are *greatly rewarded for self-generated appointments* as part of our lucrative monthly bonus plan.
* Design Consultants at 3 Day Blinds are earning a *nationwide average of $80,000-90,000 annually in commission and bonus*. The District Sales Manager can speak more directly to you about the territory's historical earning potential, but the biggest variable in the equation will be you.
* You'll receive *4-weeks of paid, world class training *and be provided with state-of-the-art tools, including a laptop, smartphone, product samples, and other resources necessary for your success. We also provide mileage reimbursement.
* You'll receive a *competitive benefits package* including medical, dental, vision, time off with pay, and a 401(k) plan with a degree of employer matching.
* We provide *short- and long-term disability benefits* at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
* We offer eligible employees *six weeks of paid parental leave* to bond with a child following birth, adoption, or foster placement.
* Enjoy amazing *discounts on our 3 Day Blinds products* as well as access to various other exclusive discounts!
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
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Sales and Customer Service Representative
Representative job in Sacramento, CA
Join Our Team as a Sales and Customer Service Representative!
Solstice Marketing, inc is one of the nation's fastest-growing firms in the industry. We are at the forefront of brand engagement and customer acquisition, consistently developing and implementing our clientele's latest and most advanced wireless technology by delivering and executing experiential customer service and sales campaigns. Our mission is to expand throughout the territory while simultaneously cultivating the next generation of leaders within our field.
Solstice Marketing, inc is seeking a passionate and ambitious Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will create positive interactions with customers when introducing premier telecommunications products and facilitating the sales process. You will play a key role in building strong, lasting relationships with clients, driving sales, and delivering outstanding results for our clients.
What does a typical day look like for our Sales and Customer Service Representative? Let's break it down:
Meet with new and existing customers to guide them through the sales process & ensure superior customer satisfaction
Execute residential sales campaigns on behalf of our telecommunications client in an effort to drive sales and create exciting customer experiences that drive satisfaction and long-term retention
Recommend telecommunications products and services to customers based on their needs, and focus on quality and transparency in pricing
Build and nurture long-lasting client relationships to ensure their ongoing happiness and brand loyalty
Stay informed about our client's initiatives and services to effectively communicate with customers, promote the brand effectively, and boost sales
Accurately record and manage customer account details to ensure smooth service activations and installations
Work together with top-performing Sales and Customer Service Representatives to deliver seamless service and quickly address customer concerns or inquiries
Help achieve sales goals, identify new opportunities, and implement targeted outreach strategies to drive the business forward
Qualifications of the Sales and Customer Service Representative:
High School Diploma
Previous customer service, account management, or relevant sales experience is a plus!
Excellent communication, interpersonal, and problem-solving skills
Ability to build rapport quickly and manage relationships effectively
Self-motivated, goal-oriented, and passionate about driving sales results
Ability to thrive in dynamic environments and quickly integrate new information about evolving technologies and services
Although our Customer Sales Representative role is an entry-level position, our team needs career-focused individuals who want an opportunity for significant income and who desire to grow in their career and professional portfolio.
This is a performance-driven position with uncapped commission incentives. Compensation is commission only, with estimates based on average earnings in the role.
If you are ready to put your team building, critical thinking, and sales knowledge to the test, then our Sales and Customer Service Representative role is for you!
Auto-ApplyTechnical Service Representative - Rocklin, CA
Representative job in Rocklin, CA
Why Work at SMA America At SMA America, we believe in
Energy
that
Changes
. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems - all while pushing the boundaries of what's possible in clean energy.
But we're not just transforming power - we're empowering people.
We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.
Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy - we'd love to meet you.
POSTITION OVERVIEW
We are seeking a Technical Service Representative who is responsible for providing the highest quality of customer support through the technical support telephone hotline. Duties include answering incoming calls to the service line and resolving all types of customer issues, providing assistance to installers in the field, providing technical training to internal personnel, creating tickets to dispatch to field service teams and providing support to other departments
PRIMARY DUTIES / RESPONSIBILITIES
Maintains the technical support hotline and uses communication skills to provide customer support to users, installers, and customers of SMA.
Creates documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports.
Provides technical training to internal personnel on the technical aspects of SMA's product line and develops training materials.
Provides support to the Sales and Marketing departments by serving as an SMA products generalist and building familiarity with competitors' products.
Other duties as may be required or assigned.
REQUIRED QUALIFICATIONS
An associate degree is required
A four-year degree in a technology-related field is preferred
Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement.
Experience in renewable energy is preferred but not required.
PREFERRED QUALIFICATIONS
Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
Knowledge of mathematical concepts, including graphical representation of data, is preferred.
Knowledge of basic electrical theory is required.
Proficiency in the English both written and verbal, is required.
Spanish language, both written and verbal, is preferred.
German language skills are a plus.
Customer focus and a service-oriented attitude are required.
Ability to communicate on the phone with customers while taking detailed notes is required.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
Attention to detail and a high level of accuracy are required.
Excellent interpersonal, communication and presentation skills are required.
Excellent organizational skills are required.
Ability to analyze and solve problems.
Ability to work under time pressure and stress.
Ability to handle multiple projects in parallel.
Ability to work individually as well as part of a team NABCEP certification is a plus.
WE OFFER
Pay Range: $27.43 - $33.41, hourly, dependent upon experience
Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
401(k) plan with company match
Opportunities for professional development and training
Inclusive, collaborative, and innovative work environment
Our EEO Policy
We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law.
In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.
Our Privacy Policy
During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.
If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com
Auto-ApplyPatient Access Rep I
Representative job in Carmichael, CA
We are seeking a detail-oriented and customer-focused individual to join our team as a Patient Access Rep I. This role involves creating a positive experience for patients during the check-in and registration process, as well as managing a high volume of scheduling queue calls. Responsibilities include gathering necessary information, confirming insurance coverage, collecting payments, and providing exceptional service to our patients. Strong attention to detail, excellent communication skills, and the ability to handle a fast-paced environment are essential for success in this position.
Qualifications:
- High school diploma or equivalent
- Prior experience in a customer service or administrative role is preferred
- Proficient in computer skills, including knowledge of electronic medical record systems
- Strong attention to detail and accuracy
- Excellent verbal and written communication skills
- Ability to handle confidential information with discretion
- Demonstrated ability to multitask effectively
- Empathy and compassion when interacting with patients
- Familiarity with medical terminology and insurance procedures is a plus
Responsibilities:
- Welcome patients and manage a high volume of scheduling queue calls professionally and courteously during the check-in and registration process
- Collect and accurately input patient demographic and insurance information into the system
- Verify insurance coverage, obtain necessary authorizations or referrals, and explain financial policies
- Collect patient payments accurately and ensure compliance with procedures
- Provide outstanding customer service by addressing inquiries, resolving issues, and escalating concerns as needed
- Schedule patient appointments, coordinate with other departments, and maintain patient information confidentiality
- Collaborate with the healthcare team to ensure seamless patient flow and optimal experience
- Stay updated on insurance regulations to effectively navigate insurance processes
- Participate in ongoing training and professional development opportunities to enhance job knowledge and skills
Join our team as a Patient Access Rep I and make a meaningful difference in our patients' lives. We offer a competitive salary and benefits package, including healthcare coverage, retirement plans, and paid time off. Take this opportunity to excel in a role where your contributions truly matter. Apply now to be part of our team!
Customer Success Representative II
Representative job in Roseville, CA
Department: Customer Service & Experience
Position Type: Full-Time, Non-Exempt
Plunge is a rapidly growing health and wellness brand focused on delivering innovative cold plunges and saunas that help people feel their best and “find their edge.” We design and manufacture our products with a focus on quality, reliability, and an exceptional customer experience, supporting both residential and commercial customers around the world.
Role Overview
The Customer Success Representative II is an experienced, senior-level member of the Customer Service & Experience team. This role is one level above the Customer Success Representative I and is expected to handle more complex customer situations, lead by example on quality and ownership, and serve as a go-to resource for peers. You will manage escalated tickets, advanced troubleshooting, and sensitive customer situations while maintaining a world-class experience. You'll also contribute to improving our processes, documentation, and feedback loops to make things better for customers and the team.
Key Responsibilities
Advanced Customer Interaction & Support
Provide prompt, accurate, and empathetic support via phone, email, chat, and occasionally in person.
Take ownership of complex and high-impact customer inquiries, ensuring clear expectations, regular updates, and complete resolution.
Model best-in-class communication, tone, and professionalism for the broader CS team.
Complex Issue Resolution & Escalations
Investigate and resolve escalated complaints, technical issues, and unique use cases that go beyond standard scripts or macros.
Partner closely with Technical Support, Manufacturing, Logistics, and other teams to drive root cause resolutions.
Use sound judgment in applying warranty policies, goodwill gestures, and exception handling while balancing customer satisfaction and business needs.
Serve as an escalation point for Customer Success Representative I team members when cases require deeper experience or additional judgment.
Product & Service Expertise
Maintain an in-depth understanding of Plunge products (cold plunges, saunas, accessories), including configuration, installation, and common failure modes.
Stay current on product updates, new releases, policies, and process changes.
Contribute to creating and updating internal and external documentation (troubleshooting guides, FAQs, macros, and templates) for recurring customer inquiries.
Customer Feedback & Continuous Improvement
Capture and clearly document customer feedback and recurring pain points; identify trends and share them with the Director of CS and cross-functional partners.
Recommend improvements to policies, workflows, and tools to reduce future issues and improve the customer journey.
Participate in and occasionally lead small projects or pilots aimed at improving support quality, speed, or efficiency.
Quality, Coaching & Team Support
Consistently meet or exceed KPIs (CSAT, response time, resolution time, quality scores, documentation accuracy).
Help informally coach or support newer team members by answering questions, reviewing complex cases, and sharing best practices (no formal people-management responsibilities).
Participate in QA reviews, calibration sessions, and training to help elevate overall team performance.
Our Ideal Candidate
2-4+ years of experience in customer success, customer support, or a closely related role, ideally supporting physical products or hardware.
Demonstrated success handling complex, escalated, or high-stakes customer situations.
Excellent written and verbal communication skills; able to simplify complex topics and keep customers informed.
Strong problem-solving skills and attention to detail-able to dig into the “why” behind issues, not just treat symptoms.
Comfort using CRM/ticketing tools and working with multiple systems at once.
Ability to collaborate effectively across departments (Technical Support, Engineering, Operations, Logistics, etc.).
Takes ownership and follows through until issues are fully resolved.
Calm, composed, and solutions-oriented in the face of frustrated or upset customers.
Thrives in a fast-paced, evolving startup environment with changing priorities.
Willingness to work a flexible schedule (including weekends/holidays) based on customer and team needs.
Benefits, Perks & Time Off
Comprehensive health insurance: medical, dental, and vision (shared cost).
Life/AD&D, Short-Term Disability (STD), and Long-Term Disability (LTD).
Additional voluntary plans for employee and dependents.
401(k) plan with 3% match after 6 months.
Monthly: 1 free float at Capitol Floats (Sacramento or Auburn).
Health reimbursement for gym, supplements, or other health-related expenses.
“Get Paid to Plunge” bonus program.
Quarterly catered lunches with raffle prizes.
Educational reimbursement up to $700/year.
Auto-ApplyCall Center Representative
Representative job in Sacramento, CA
The role of the Call Center Representative at HealthFlex is pivotal to our organization's engagement with healthcare partners, patients and their families. In this position, you will be the central point of contact for our diverse customer base, offering vital assistance, information, and support regarding our healthcare services. You will engage with customers through multiple communication channels, including phone calls, emails, chat, or in-person interactions. Your primary objective is to ensure a positive customer experience, swiftly address inquiries, and resolve issues in a professional manner. Consequently, your contributions will directly influence the quality of services provided by HealthFlex and help maintain our strong reputation in the market.
Essential Duties and Responsibilities:
This section describes the essential functions of this role; however, this is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job.
Manages a high call volume from various customers including but not limited to; patients, families, and healthcare providers regarding services, scheduling, and general inquiries.
Provides general information about HealthFlex's services to potential and existing patients/clients, as well as addressing questions and concerns.
Address and resolve patient complaints, issues, or concerns promptly and professionally.
Managing HealthFlex's incoming faxes and disseminating them to the correct department.
Performs data entry duties in a timely and accurate manner across various systems.
Ensures all emails from HealthFlex's after-hour services are handled in a timely and sensitive manner. Flagging any urgent issues with relevant team managers.
Collaborates with other members of the HealthFlex team to ensure smooth patient care and communication.
Conducts timely follow-up on all customer calls that require additional information.
Maintained records of customer interactions, inquiries, and results. Ensures that all relevant information is accurately recorded.
Ensuring that all communication, daily practices, interactions comply with HIPAA rules and regulations.
Be empathetic and understanding to patients and their families, particularly in challenging ro sensitive situations.
Ordering and management of office medical supply inventory, assisting clinicians with bagging supplies, and other office related tasks.
Performing general office management duties such as, but not limited to: faxing, photocopying, handling confidential documents.
Escalates matters to appropriate leadership team members as appropriate.
Schedule:
Monday-Friday 9 am to 5 pm, with two weekend day shift a month (Saturday or Sunday)
Requirements
Experience demonstrating a customer service centric mindset, organizational skills and team collaboration
Bachelor's degree in a relevant field such as Health Administration and Business Administration desired
Salary Description $22-$25/hr
Customer Service Representative and Sales Associate
Representative job in Jackson, CA
Job SummaryFOOTHILL APPLIANCE is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Answering and return phone calls and texts. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You will also be willing to learn the appliances and other product we sell, so that you can makes sales as well.This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities:
Receive incoming calls in a professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Selling Appliance and accessories to customers
Qualifications:
Minimum two years office experience
Appliance sales experience (recommended)
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Benefits/Perks
Flexible Scheduling
Growth and Career Advancement Opportunities
Great Working Environment
Compensation: $15.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
Auto-ApplyCall Center Representative
Representative job in Sacramento, CA
Job Description
Call Center Representative
Rose Remodeling is a home remodeling company serving the Sacramento, North Bay, and San Joaquin, CA areas. With decades of experience, the company delivers high-quality remodeling services completed by skilled professionals. Rose Remodeling takes pride in transforming spaces, combining craftsmanship with a client-focused approach. The team is dedicated to turning customers' home renovation visions into reality with efficiency and attention to detail.
Role Description
This is a part-time and full-time, on-site role for a Call Center Representative located in Elk Grove, CA. In this position, you will handle inbound and outbound customer calls, address inquiries, and provide information about the company's services. Key responsibilities include resolving customer issues, delivering excellent customer service, accurately recording interactions, and coordinating with other departments as needed to ensure customer satisfaction.
Qualifications
Strong customer service, customer satisfaction, and customer support skills
Excellent interpersonal skills and the ability to build rapport with customers
Proficiency in computer literacy, including familiarity with basic office software and customer management tools
Outstanding verbal and written communication abilities
Reliable, detail-oriented, and able to work in a fast-paced environment
Previous experience in a call center or customer service role is a plus
must have call center experience 2+ Years.
Pay is $19.00-$20.00 DOE plus generous commission structure.
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Call Center Representative
Representative job in Sacramento, CA
We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call centre team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Requirements
High School Diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
Customer Sales & Service Representative (CSSR) - Insurance Agency (Woodland, CA)
Representative job in Woodland, CA
Job Description
Are you looking for a career not just another job? Do you want to be part of a growing industry where you can build long-term success, develop new skills, and make a real impact on clients lives?
If so, the Denise Ibsen Farmers Insurance Agency is looking for you to join our team in Woodland, CA as a Customer Sales & Service Representative (CSSR)!
About the Role
This is primarily a customer service and support position, focused on helping clients understand their coverage, handle policy changes, and provide excellent service.
While sales is an important part of the role, its not your main focus. You'll occasionally identify opportunities to recommend additional coverage or products that genuinely benefit the client but your day-to-day work will center on building relationships, solving problems, and delivering outstanding client care.
Were looking for motivated professionals who enjoy helping others, want to learn new skills, and are eager to grow within a supportive, high-performing team.
What You'll Gain
Hands-on experience in both customer service and insurance fundamentals
Training and development opportunities to help you succeed and advance
A positive, team-oriented environment that encourages learning and growth
A meaningful career where you can make a real difference in peoples lives
If you're ready to expand your knowledge and build a rewarding career, this is the opportunity for you!
Why Join Us?
Health, dental, vision, and retirement benefits.
A supportive, fun, and competitive work environment.
Opportunities for career growth and development within the insurance industry.
Be part of a team that values professionalism, integrity, and long-term success.
How to Apply:
Submit your resume.
Complete the personality profile, problem-solving assessment, and short-answer responses (instructions provided after resume submission).
Schedule your phone interview via Calendly (link provided after assessment completion).
Call in at the scheduled timewe cant wait to meet you!
This is a long-term career opportunity for driven individuals who want to grow in the insurance industry. If thats you, apply now!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Provide exceptional customer service while maintaining a positive and professional demeanor.
Assist clients with policy changes, coverage additions, and identifying gaps in coverage.
Engage in cross-sales and up-sales to help clients maximize their protection.
Communicate via phone, email, and text with customers while documenting interactions in our CRM systems (strong typing and computer skills are essential).
Build strong client relationships to drive retention and referrals.
Work in a team-oriented environment that values growth, competition, professional development and fun.
Continuously learn new things about insurance products, sales techniques, and customer service strategies.
Requirements
Career-focused individuals onlywe are looking for someone who wants to build a future in the insurance industry, not just another job.
California Property & Casualty Insurance License (must be obtained within 30 days of hire if not already licensed).
California Life, Health & Accident Insurance License (must be obtained within 60 days of hire if not already licensed).
Sales Mindset: This is not just a customer service role. You must be comfortable offering and closing sales opportunities.
Strong Office & Tech Skills: Prior office experience, strong computer proficiency, and familiarity with Microsoft 365.
Professionalism: You must carry yourself professionally in both appearance and communication.
Critical Thinking & Problem Solving: Ability to think on your feet, follow processes, and prioritize multiple tasks efficiently.
Coachability: Willingness to learn, take feedback, and grow with our agency.
Trustworthy & Ethical Behavior: We value honesty and integrity in everything we do.
Bilingual (English & Spanish) is a plus but not required.
Bilingual Call Center Representative
Representative job in Sacramento, CA
Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference.
Why Maximus?
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Competitive Compensation - Quarterly bonuses based on performance included!
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Fluency in languages (English and Spanish)
- Six months of customer service experience
- Excellent soft phone skills
- Good computer navigation skills
- A quiet and distraction free work area
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
16.50
Maximum Salary
$
16.50
Easy ApplyCall Center Representative I-IV
Representative job in Yuba City, CA
On-Site in Yuba City, CA. Remote work not available. Takes a team role in the department to maintain a positive working environment and provides exceptional member service experience while minimizing losses and errors. Use judgment and knowledge based on training to interpret policies and procedures.
Essential Functions
1. Working time is spent as follows:
a. 90% of total working time is spent on the phone using the following equipment:
i. Headset
ii. Computer
iii. Printer
b. 10% of total working time is spent:
i. Researching member questions.
ii. Preparing and mailing member correspondence.
2. Maintains a high standard of member service in the department and takes ownership of work.
3. Maintains a high level of productivity in the department.
4. Practices proactive cross-selling.
5. Be knowledgeable in Sierra Central Product and Services.
6. Be knowledgeable and adheres to policies, procedures and security controls.
7. Processes member requests and makes adjustments to accounts when necessary.
8. Engage in ongoing training.
9. Contribute to regularly scheduled department meetings and team efficiency.
10. Utilize tact and experience-based knowledge to resolve member complaints and explain specific policies and procedures.
11. Practice proper security and processing controls for negotiable items.
12. Responsible for timely processing of mail, email action requests and inter-office courier bags.
13. Ensure that all mailed information is complete and in accordance with established policies and procedures while proper records are accurately maintained.
14. Actively listen to member requests or concerns and provide solutions.
15. Must handle a minimum of 75 calls per day, with an average "wrap-up" time of 45 seconds or less.
16. Adhere to the Call Evaluation form at a 90% or better score.
17. Must be able to adhere to a flexible schedule, including nights and weekends.
18. Perform other duties as assigned by supervisor
Requirements
Starting pay is $19.56 - $26.50 an hour depending on experience.
Required Skills and Abilities
1. Skilled at professional communication both verbal and written at all times.
2. Ability to work well under pressure with high call volumes
3. Must demonstrate proficiency in all current Call Center programs, such as but not limited to:
* DNA or current Core System
* Talk Desk or current Phone System
* Chat On-Line
* Visa On-Line
* Zelle
* Payment by phone portal
* Architect
* Card Valet
* Mobile Banking
* Client Central
* Experian
* Paylocity
4. Excellent telephone etiquette.
5. Professional communication skills both verbal and written.
6. Accuracy with numbers.
7. Detail-orientated.
8. Proven ability to work effectively and cooperatively with public and co-workers.
Education and Experience
1. High school diploma or equivalent.
2. Has successfully completed requirements of Call Center Representative I.
Physical Requirements and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Prolonged periods of sitting at a desk and working on a computer - 7 to 8 hours per day.
* Light lifting, carrying, pushing and/or pulling objects up to 25 lbs.
* Intermittent walking and bending.
* General office environment: works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
The preceding list of duties does not include all tasks and responsibilities that may be required with this position. Additional tasks may be assigned, as departmental and operational needs require.
Salary Description
$19.56 - $26.50 an hour depending on experience
Service Desk Representative
Representative job in Vacaville, CA
Pay Transparency: $16.50 - $17.00 per hour (DOE) Role and Responsibilities The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.
Specific Responsibilities
Essential Functions
* Greet members/guests enthusiastically and efficiently handle the check-in process
* Answer telephone and field calls
* Schedule services appointments and take reservations either in person or by phone
* Assist members with purchases of retail goods and club services
* Present membership information to prospective members, as well as refer them to Member Sales Department
* Be knowledgeable about all programs and activities offered throughout the center
* Promote club services and activities
* Assist with keeping the club well stocked and clean
* Inventory of food items as well as locker and laundry service
* Maintain communication log and lost & found ledger
* Handle member injury and illness incident reporting
* Administer emergency care to members and guests in need of assistance
* Work as a TEAM with all other departments
* Other duties and responsibilities as assigned by supervisor
Other Functions
* Promote club services and activities
* Assist with keeping the club well stocked and clean
* Attend Active Wellness site meetings and trainings
* Handle injury and illness and security incident reporting
Qualifications
Qualifications and Education Requirements
* Previous health club personal training experience is a plus.
* Previous experience with Member Management Systems is a plus.
* Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry
* Minimum GED/High School Diploma or equivalent
* Must be detail oriented, organized and highly responsive with a commitment to customer service
* Strong verbal communication skills
* Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
* AED/CPR/First Aid Certified
* Proof of citizenship or legal status
Physical and Working Conditions
* Ability to take the responsibility for the health and safety of others
* Ability to stand for several hours in a same shift; ability to lift 25 lbs
* Fitness club environment
* Must follow OSHA and Active Wellness safety standards
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Active Wellness LLC is an equal opportunity employer.
FIELD REPRESENTATIVE, DEPARTMENT OF JUSTICE
Representative job in Sacramento, CA
Have you imagined yourself in a role where you can serve the people of California through education, regulation and enforcement actions regarding the manufacture, sale, ownership, safety training, and transfer of firearms and dangerous weapons? Does a role that includes conducting statewide training and providing information to licensed firearm dealers interest you? If so, we hope you consider applying for a Field Representative within our Bureau of Firearms.
Among other things, a Field Representative in our Regulatory Compliance Unit will perform the following tasks:
* Independently plans, schedules, conducts statewide inspections of California licensed firearm dealers to ensure compliance with state firearm laws and regulations.
* Communicates with Bureau of Alcohol, Tobacco and Firearms and Explosives investigators regarding inspection findings or referrals.
* Provides training to various stakeholders regarding reporting, California firearm laws and regulations, and other firearm related responsibilities.
* Conducts inspections of licensed firearm dealers, ammunition vendors, manufacturers, and gun show producers to verify compliance with state gun show, firearm, and ammunition laws and regulations.
Candidates interested in taking on this challenge should have:
A willingness to travel via airplane and/or automobile for up to two weeks per month and occasionally work odd shifts such as evenings, weekends, and nights.
You will find additional information about the job in the Duty Statement.
Working Conditions
DOJ has adopted telework for employees who can effectively perform their essential work functions remotely. After an initial training period, this position may allow for some telework opportunities. All telework schedules are based on current conditions and may be re evaluated as conditions change.
An alternate work week schedule of 4-10-40 may be considered
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
* FIELD REPRESENTATIVE, DEPARTMENT OF JUSTICE
* CRIME ANALYST III
Additional Documents
* Job Application Package Checklist
* Duty Statement
Position Details
Job Code #:
JC-494292
Position #(s):
************-001
Working Title:
FIELD REPRESENTATIVE
Classification:
FIELD REPRESENTATIVE, DEPARTMENT OF JUSTICE
$6,256.00 - $8,011.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Shall Consider:
CRIME ANALYST III
$6,256.00 - $8,090.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
12 Month Limited Term - Full Time
Facility:
DLE-Bureau of Firearms
Work Shift:
Day
Work Week:
Monday-Friday
Department Information
* This position is located in the Division of Law Enforcement, Bureau of Firearms, Regulatory Compliance Unit .
* Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
* Pending Approval
* For more information about the Department please visit the Attorney General's website at ***************
* Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual - CalHR
Special Requirements
* The position(s) require(s) a Background Investigation be cleared prior to being hired.
* Clearly indicate the Job Control (JC-494292) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
* Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State Application (STD. 678). This page is for examination use only.
* A fingerprint check will be required.
* If interested in this position, please apply and List/Transfer eligibility will be verified.
* Failure to submit the required application documents may result in the disqualification of your application.
* This is a 12-month limited term position, but it may be extended to a maximum of 24 months and/or may become a permanent position based upon operational needs.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/24/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Justice
DLE- Kelly Rivera
Attn: Kelly Rivera
Department of Justice/DLE - OC - Personnel Services
1300 I Street, Suite 1140
Sacramento, CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Justice
DLE- Kelly Rivera
Kelly Rivera
Department of Justice/DLE - OC - Personnel Services
1300 I Street, Suite 1140
Sacramento, CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
* Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
* Resume is required and must be included.
* Statement of Qualifications -
A Statement of Qualifications (SOQ) is REQUIRED and must be submitted with your application to be considered for this position. Please refer to the Statement of Qualifications section below for instructions on how to complete the SOQ.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
* The ability to develop and maintain effective working relations with firearms dealers, manufacturers, law enforcement agencies, and other reporting entities.
* The ability to independently perform field liaison work.
* The ability to speak effectively before groups of all sizes.
* Have excellent written and verbal communication skills, diplomacy in dealing with law enforcement agencies and the public.
* A familiarity with Microsoft Excel, SharePoint, Word and PowerPoint software programs.
Special Personal Characteristics: Demonstrated ability to act independently; flexibly; tact, excellent organization, maintain effective work habits, a verifiable record of dependability; and excellent public speaking skills are essential to be successful in this position.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Kelly Rivera
**************
***********************
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
**************
*********************
California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications
A Statement of Qualifications (SOQ) is required. To be considered for this position, applicants must submit an SOQ along with their application. The SOQ serves as documentation of each applicant's ability to present information clearly and concisely in writing. SOQs must be no more than Two (2) page in length, and typed using no less than 12 point Arial font. The SOQ response must address the following questions, in the order listed below:
* Describe your experience interpreting and/or enforcing statues and regulations.
* Describe an instance when you were working on a joint/team project and your partner/team disagreed with you or with the other team members. What steps did you take to resolve the disagreement? What was the outcome?
* Describe your experience auditing, conducting inspections, and/or working with the public.
When completing the SOQ, do not provide a single, narrative response. Each question above must be addressed one at a time (i.e., first provide a complete and independent response to
Question #1, then a complete and independent response to Question #2, etc.) for consideration. Additionally, each response must be numbered and include the full text of the question being answered prior to each individual response to clearly indicate which question you are responding to.
Write your responses carefully. Initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated on their submitted SOQ.
Resumes do not take the place of the Statement of Qualifications. Applicants who fail to follow these requirements or who do not provide responses to the specific questions in the order listed will be disqualified from the selection process.
Timely Filing of Applications
Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Field Representative / Part Time / U.S.
Representative job in Citrus Heights, CA
Are you looking for a part-time job that allows you the flexibility to set a schedule that works with your busy life and has unlimited earnings potential? Then join RDSolutions growing and diverse Field Representative Team! We are seeking individuals to join our team who are self-motivated, detail oriented and most importantly dependable. We have been the leading provider of retail intelligence to the largest retailers in the world for over 30 years and have growing demands for additional Field Representatives to help us to collect critical retail information such as pricing, promotion, and merchandising data.
What will you be doing?
* On the agreed schedule that you set in partnership with your manager, you will be asked use our company app to record prescribed product information.
* There will be specific criteria that you will be asked to follow to capture information such as item prices, displayed promotions and potentially pictures of product merchandising and/or displays.
* Once you have successfully met the criteria of the project you simply transmit the file electronically to our corporate office for review and packaging to our clients.
What does RDSolutions Offer You?
* A comprehensive initial training program to ensure you fully understand the expectations of the position.
* Competitive productivity-based compensation that has a guaranteed minimum with unlimited upside as you increase your aptitude and proficiency in completing projects for the company.
* As a part-time team member, you are offered identity theft protection and 401k with match.
* Optimized, flexible work schedules that enable a healthy work-life balance.
* Paid drive time and mileage reimbursement.
* Opportunities for employee learning and development.
What Does RDSolutions Require?
* At least 18 years of age.
* High school diploma, or equivalent.
* Smartphone with ability to download company pricing app and collect work assignments.
* Valid driver's license, clean driving record, reliable transportation, and valid automobile insurance.
* Reliability to start and finish assignments on time with the detail needed to satisfy the project criteria.
* Ability to stand throughout the work shift and lift up to 40 pounds intermittently.
* Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects required collection of items in these store aisles.
Equal Employment Opportunity Statement: RDSolutions is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, sex, age, disability, marital status, or sexual orientation.
Sales Representative - Paid Relocation to Cincinnati - $2500 SIGN-ON BONUS
Representative job in Davis, CA
Country USA State California City Davis Descriptions & requirements About the role: The Fast Track Sales Program at TQL is an opportunity to build a career with an industry leader that offers an award-winning culture, high earning potential with uncapped commission and significant opportunities for compensation and advancement. We will pay to relocate you to Cincinnati, Ohio to train with some of the top brokers in the company. Once you've completed training and built a solid book of business, TQL will pay to relocate you again to any of our 60+ offices nationwide. Our best in-class training and mentorship program will teach you everything you need to know about sales, logistics and supply chain management.
POSITION IS LOCATED IN CINCINNATI - PAID RELOCATION PROVIDED
What's in it for you:
* $50,000-$55,000 minimum compensation your first year, based on education
* Includes base salary, sign-on bonus and housing allowance
* Uncapped commission opportunity
* Our average sales representative hits six figures after three years of selling
* Want to know what the top 20% earn? Ask your recruiter
* Relocation assistance package to help you get settled in Cincinnati
Who we're looking for:
* You compete daily in a fast-paced, high-energy environment
* You're self-motivated, set ambitious goals and work relentlessly to achieve them
* You're coachable, enjoy solving problems and thinking on your feet
* College degree preferred, but not required
* Military veterans encouraged to apply
What you'll do:
* Receive 6 months of direct training from experienced Logistics Account Executives
* Help your account executive solve customer needs, find carriers for time-sensitive freight and manage daily operations
* Participate in hands-on and virtual training sessions
* Develop negotiation skills through prospecting and cold calling
* Build your book
* Use your training to meet sales metrics and become eligible for commission
* Establish relationships to close new customers
* Negotiate prices with customers and carriers
* Resolve freight issues to ensure timely pickup and delivery
What you need:
* Elite work ethic, 100% in-office
* Strong negotiation skills with ability to handle conflict
* Entrepreneurial mindset and exceptional customer service
Why TQL:
* Certified Great Place to Work with 800+ lifetime workplace award wins
* Outstanding career growth potential with a structured leadership track
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
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