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  • Patient Experience Representative II-Ambulatory (Needham)

    Boston Children's Hospital 4.8company rating

    Representative job in Needham, MA

    Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy. Key Responsibilities: ·Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone. ·Registration: Registers new patients, verifies insurance information, and collects co-payments. ·Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience. ·Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support. ·Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests. ·Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal. ·Process Improvement: Contributes to departmental projects aimed at improving processes and systems. Minimum Qualifications Education: High School Diploma / GED Experience: Internal: Minimum 6 months as a PER; External: Minimum of 6 months relevant healthcare experience This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
    $41k-49k yearly est. 2d ago
  • Retail Sales - Lingerie - Natick Mall

    Nordstrom 4.5company rating

    Representative job in Cambridge, MA

    The ideal Lingerie Salesperson is passionate about fashion, fit and styling, understanding how these elements enhance customer confidence and comfort. They excel in building a loyal customer base through digital and in-store interactions, offering personalized experiences based on trust and fit expertise. A Day in the Life… Bra Fitting: Conduct bra fittings with customers in the fitting room by measuring for size and providing appropriate fit and style guidance. Nordstrom will provide training on the bra fitting process. Customer Relationships: Build lasting relationships with customers by providing personalized service and honest feedback. Sales Goals: Achieve sales goals in-store and digitally using tools like text and social media. Continuous Learning: Stay updated on fashion and product knowledge through trainings provided by Nordstrom and brand consultants. Team Collaboration: Work collaboratively with the team to maintain a customer-ready department through tasks like filling orders, stocking, re-merchandising, price markdowns, and light cleaning. You Own This If You Have… Communication and People Skills: Excellent ability to connect with customers and contribute to positive team environment. Empathy, Sensitivity and Body Positivity: Providing a supportive and respectful environment during intimate apparel fittings for diverse customers of all shapes and sizes. Self-Motivation: Driven to achieve sales goals. Strong interest in using networking and technology to drive sales. Multitasking and Organizational Skills: Skilled in organization and prioritizing multiple tasks in a fast-paced environment. Flexible Availability: Willingness to work a flexible schedule based on business needs. We've got you covered… Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at ****************** Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Applications are accepted on an ongoing basis. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $15.25 - $15.25 HourlyThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men's Fragrance sales roles typically receive is 3%. Youtube Link:
    $36k-42k yearly est. 8d ago
  • Customer Service Representative

    Net2Source (N2S

    Representative job in Marlborough, MA

    Qualifications: Must have SAP experience and be able to work with Microsoft office systems. Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping. We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented. This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company. We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process. This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge. In addition, we would prefer this person to be able to contribute in a corporate setting.
    $32k-41k yearly est. 1d ago
  • Patient Service Representative-Bilingual

    Monument Staffing

    Representative job in Boston, MA

    Our client, a major hospital in Boston with a fantastic reputation, is seeking to hire multiple Bilingual Patient Care Representatives to support administrative and customer service functions. The ideal candidate is a recent college grad or someone with 1-2 years of administrative or customer service experience looking to make an impact with a healthcare organization that is helping to save lives. **Must be fluent in Mandarin OR Arabic *This a hybrid position requiring 4 days onsite, 1 WFH (after the training/probationary period). *Must be able to commute to Boston (parking is limited but very accessible via public transportation). Key Responsibilities Patient Services Support-Providing high-level support to international patients. Acting as the first point of contact, answering questions, and providing information via phone, email, or in person. Administrative Tasks-Completing necessary paperwork and documentation. Obtaining records from international offices as needed. Bilingual Communication:-Utilize bilingual fluency to communicate with patients and international offices as needed Requirements BA/BS Degree preferred Bilingual/Fluent in Mandarin or Arabic 1-2 years of administrative or customer service experience ideal Excellent verbal and written communication skills Computer skills including the Microsoft Office Suite Long-term interest in working in a healthcare setting **Full Job Description will be shared prior to an interview with my client **Apply here or email along with a copy of your resume to creid@monumentstaffing.net to be considered
    $32k-39k yearly est. 3d ago
  • Outside Sales Representative - Hardscape & Masonry Products

    Connecticut Innovations 3.9company rating

    Representative job in Boston, MA

    Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech. Come join Ultra-low Carbon Concrete & Carbon Reduction Solutions | CarbonBuilt! About CarbonBuilt CarbonBuilt is building deeply decarbonized concrete manufacturing of the future. Through our proprietary low-carbon concrete technology, focus on data analytics and robotics, and active acquisition of concrete masonry plants, we are scaling solutions that dramatically reduce embodied carbon while also reducing costs. Rooted in science, CarbonBuilt was established after years of Department of Energy-backed research at UCLA's Institute for Carbon Management. CarbonBuilt showcased its technology during the five-year long COSIA NRG Carbon XPRIZE competition, in which it was awarded the Grand Prize in 2021. CarbonBuilt has raised capital from leading Investors and Venture Capital firms. Our Vision - a world in which global economic prosperity is no longer a threat to the climate. Our Mission - to enable concrete manufacturing to drive large-scale emissions reductions through the cost-effective use of industrial byproducts and CO₂. CarbonBuilt's Reversa Binder, a patented, low-carbon alternative to cement, creates concrete with a 70-100% lower carbon footprint, reducing costs by 10-30% while meeting performance standards. Our product has been commercially available since 2023 and can be rapidly adopted by the nearly 800 concrete plants in the U.S. alone. Location: Boston, Northern RI, South of Boston area (Headquarters is in Danielson, Connecticut) Key Responsibilities Develop and grow sales within a designated territory by actively prospecting, securing, and managing key accounts in the architectural, commercial, and contractor segments with a special focus on higher margin architectural and hardscape products. Leverage your existing network of industry contacts to drive immediate business opportunities and long-term partnerships. Represent our sustainable product offerings with confidence and technical expertise, tailoring presentations to the needs of architects, specifiers, GCs, and distribution partners. Stay current on industry trends, materials standards, and competitor activity to position our brand as a leader in environmentally responsible hardscape solutions. Collaborate closely with internal teams (including technical support, operations, and marketing) to ensure a seamless customer experience and accurate project execution. Utilize CRM tools to track opportunities, manage pipeline activity, and report on key metrics. Attend relevant industry events, tradeshows, and customer meetings to strengthen relationships and promote the brand. Qualifications 5+ years of experience in outside sales within the building materials, hardscape, masonry, or related construction sectors. A strong and active book of business in the architectural, GC, or building materials space. Demonstrated “hunter” sales mentality with a proven ability to generate leads, build relationships, and close deals. Solid understanding of the concrete and construction industry sustainability trends and technical considerations. Ability to interpret and discuss technical specs, site drawings, and project details with clients. Self-motivated, goal-oriented, and capable of managing a territory independently. Excellent communication, negotiation, and presentation skills. Proficiency in NetSuite and Microsoft Office Suite. Compensation Salary of $110,000-130,000 depending on experience and geographical location, plus highly competitive variable compensation based on sales as well as a car allowance, medical, dental, vision insurance for you and your dependents. CarbonBuilt is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
    $110k-130k yearly 3d ago
  • Retail Representative

    Sas Retail Services

    Representative job in Whitinsville, MA

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brandsand retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. Are you ready to shape the future of shopping and get it done with us? What we offer: Competitive wages; $15.50 per hour Growth opportunities abound - We promote from within No prior experience is required as we provide training and team support to help you succeed Additional hours may be available upon request We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks Now, about you: Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner You're 18 years or older Can perform physical work of moving, bending, standing and can lift up to 50 lbs. Have reliable transportation to and from work location Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members Are a motivated self-starter with a strong bias for action and results Work independently, but also possess successful team building skills Have the ability to perform job duties with a safety-first mentality in a retail environment If this sounds like you, we can't wait to learn more about you. Apply Now!
    $15.5 hourly 11d ago
  • Auto Customer Service Reps

    High Tech Automotive 4.1company rating

    Representative job in Norton, MA

    117 W Main St., Norton, MA 02766 Automotive Technicians, All Skill LevelsSign-on Bonus after 90 days! Up to $50 per hour! Competitive Salary! Guaranteed 40+ hours per week!No Weekends! Off at 5:00pm, Monday - Friday! High Tech Automotive in Norton, MA is family-owned and a GREAT place to have a rewarding career! We perform domestic and foreign vehicle repairs and maintenance using the latest technology available. We are booming with business and seeking Automotive Technicians, with all skill levels (Master, Certified, A, B, C, Lube, and Apprentice) to diagnose auto problems and perform repairs and maintenance according to experience, skills and certifications. Enjoy being off at 5:00pm, Monday - Friday, and off every weekend! Give us ONE interview to see how we ensure your financial success! Apply now and drive your career forward with this great opportunity! Responsibilities - Automotive Technicians, All Skill Levels: Diagnose problems and perform auto maintenance and repairs according to experience, skills and certifications Keep shop area neat and clean and account for tools Qualifications - Automotive Technicians, All Skill Levels: Automotive technicians with ALL Skill Levels should apply! A passion for auto mechanics and collaborative team participant Energetic with a good work ethic and communication skills Valid driver's license and insurance High school diploma Full-time Benefits: Sign-on Bonus after 90 days based on experience! Up to $50 per hour based on experience and work ethic Competitive salary No weekends! Off at 5:00pm, Monday - Friday! Guaranteed 40+ hours per week Referral bonuses Health, dental and vision insurance Paid vacation and holidays Family-owned Employee discounts Career growth And more! RequiredPreferredJob Industries Customer Service
    $32k-40k yearly est. 29d ago
  • Customer Development Representative

    Crown Linen Service Inc. 4.2company rating

    Representative job in Brockton, MA

    At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers. What You'll Do Sales & Growth Focus Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts. Identify and close upsell and cross-sell opportunities for additional products and value-add services. Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account. Partner with sales and service leadership to develop customized customer-growth plans and closing strategies. Collaborate with production and service teams to ensure a smooth rollout of new business wins. Customer Engagement & Value Creation Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence. Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow. Position Crown Linen as a strategic business partner, not just a vendor. Gather customer feedback and relay insights that drive innovation and service improvements. Sales Execution & Reporting Maintain a healthy pipeline of opportunities within assigned routes and accounts. Log all activity in the CRM, including visits, proposals, and closed business. Meet or exceed monthly and quarterly goals for incremental revenue growth. Provide weekly updates highlighting wins, opportunities, and competitive activity. What You'll Bring 2-5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries. Proven record of success upselling, cross-selling, or expanding services within an existing customer base. Exceptional relationship-building and consultative selling skills. Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike. Self-starter with a hunter's mindset and a passion for achieving measurable results. Valid driver's license and clean driving record. Proficiency with CRM systems, Microsoft Office, and route-management tools. How You'll Be Measured Incremental revenue growth (upsell/cross-sell) Product placement growth per account Share-of-wallet expansion Number of qualified opportunities identified and closed Customer visit frequency and engagement quality Why You'll Love It Here Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE). Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence. Supportive leadership, extensive training, and the freedom to own your territory. The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $60k-90k yearly 10d ago
  • Bilingual Call Center Representative/Member Advocate

    Healthcare Financial, Inc. 3.7company rating

    Representative job in Quincy, MA

    Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year. Join Our Dynamic Team and Make a Meaningful Impact! Are you a compassionate individual with a passion for helping others in need? Do you believe in the power of advocacy and want to transform lives in your community? If so, we have an exciting opportunity for you! At HFI, we are relentless advocates for individuals, their families, and our communities. We specialize in providing access to government sponsored benefits, income, and services for low-income and disabled individuals. We consider it our calling and life's work to improve their quality of life, and we're honored to do so. What You'll Do Participate in inbound/outbound call center operations to interview and screen members via phone to determine potential eligibility for entitlement programs. Educate members and their family on applicable Medicare programs and the importance of applying for the programs. Identify appropriate Medicare entitlement programs for members and facilitate enrollment if applicable. What We're Looking For Strong Communicator: Able to clearly articulate value, actively listen, and adapt messaging to different audiences. Resilient & Persistent: Handles rejection well and remains motivated to achieve goals despite objections. Persuasive & Solution: Oriented - Identifies pain points and positions solutions that meet member needs. Highly Organized & Efficient: Manages multiple leads, follows up consistently, and tracks progress in CRM systems. Minimum Qualifications Associate degree or equivalent work experience. 2+ years of call center experience handling high call volumes. Strong computer skills, including MS Office and web-based applications. Bilingual candidates (Spanish, Portuguese, Vietnamese, Chinese, Russian) are highly encouraged to apply. Work Schedule: Full-Time Hours (40 hrs./week) Monday - Friday. Variable Shifts: 11 am -7 pm or 12-8 pm. Why Join Us Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. Equal Opportunity: We value diversity and foster an inclusive work environment. Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. Competitive Compensation: Enjoy a competitive salary package with benefits. Flexible work options: Remote or Hybrid. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $45K - $47K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.
    $45k-47k yearly Auto-Apply 22d ago
  • Customer Support Representative (Part Time)

    Greater Lawrence Family Health Center 3.9company rating

    Representative job in Methuen Town, MA

    Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program. GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction. * Promptly answers all incoming calls in a polite and professional manner. * Directs calls to the appropriate departments. * Schedules appointments and reviews appointment details, date, time, location, and clinician. * Keeps demographic information updated and accurate. * Communicates PCP change requests or transfer care/location requests. * Sends late arrival notices and follows cancellation and rescheduling procedures. * Assists with on-boarding, training, quality assurance and employee engagement. Qualifications * Bilingual, Spanish and English. * High School diploma or GED certificate. * Computer knowledge. * Excellent communication skills. * Excellent customer service skills. GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement
    $40k-46k yearly est. 3d ago
  • Welcome Center Representative

    YMCA of Greater Boston 4.3company rating

    Representative job in Boston, MA

    Department Center Staff Employment Type Part Time Location Oak Square YMCA Workplace type Onsite Compensation $17.00 - $19.00 / hour Reporting To Jessica Harvin Key Responsibilities Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
    $17-19 hourly 60d+ ago
  • Call center representative

    Collabera 4.5company rating

    Representative job in Warwick, RI

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Start/End Dates: 10/12/2015 - 4/11/2016 Work Location: West Warwick RI-MLSTD-USA-00759 Position: Administrative/Clerical - Call Center Rep Job Description: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products. Provide service and information to customers regarding MetLife products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include: Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and MetLife; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Skills required include: Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations; Excellent oral & written communication skills; Superior telephone etiquette; Excellent listening skills and ability to articulate ideas; Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; Strong organizational skills; Strong ability to multi-task; Demonstrated ability to manage stress; Basic computer skills; Ability to “think out of the box” to generate innovative process improvements; Strong solid math and analytical skills; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred Release Comments: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products. Qualifications - passing a drug test - verify work history -verify education - passing a criminal background check - reliable transpiration Additional Information If interested please contact me Kristie Schneider ************ ext: 3318
    $30k-37k yearly est. 60d+ ago
  • Order Processing Representative - Part Time!

    Pet Food Experts Inc. 4.2company rating

    Representative job in Pawtucket, RI

    Job DescriptionDescription: Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets! Position Summary: If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high-quality, precise work using established processes and procedures. The Order Processing Representative will be responsible for accurately processing orders, discrepancy credits, and interacting with business partners in a professional manner where the focus is on expedient and accurate completion of tasks. Schedule: Onsite Monday-Wednesday, 8:30AM - 3:00PM Summary of Essential Functions: Quickly, efficiently, and accurately process orders and delivery discrepancies for retailers, vendors, and sales team Keep all account notes up to date as related to order processing Communicate any item catalog updates in a timely manner to ensure accurate orders and optimal fill rates Share recalled product information as needed with retailers Maximize positive relationships through a shared commitment to provide a world class customer experience Superior data entry focus with the ability to understand varied situations, respond appropriately, and problem solve in a dynamic environment Strong initiative and self-direction with a commitment to results Manage daily tasks to maximize productivity and ensure optimal organization and time management Remain current on product catalog, such as descriptions, case quantities, discontinued items, and product substitutions Collaborate with peers to leverage customer knowledge to enhance positive customer relationships Use of established processes and procedures to aid in decision making Claims entry support as needed Knowledge, Skills, and Abilities Required: Demonstrate problem solving, decision-making, and teamwork experience. Work in an environment where individuals take accountability of impact to the company's performance Excellent planning, multitasking, communication, and organizational skills Work both autonomously and in a collaborative environment Professional telephone, email, and interpersonal etiquette Computer proficiency, Google Suite, and Excel experience Strong focus on repeatable, high quality results Benefits and Perks: Paid Holidays Paid Time Off Paid parental leave Pet perks product discounts Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. All offers of employment are contingent upon passing a required criminal background check. Requirements:
    $39k-47k yearly est. 6d ago
  • Inbound Sales Representative ($60k+)

    Hiregy

    Representative job in Warwick, RI

    #IND123 Ready for a fresh start? Join a trusted and recognized industry leader. We provide paid training and a clear path to earning $63,000 your first year-with uncapped potential for top performers. Start with $20.70/hr base pay plus monthly commissions in entry-level insurance sales. Help inbound callers navigate plans and choose what fits their needs. Build a long-term career with advancement opportunities, professional development, and the backing of a brand known for stability, integrity, and success. Inbound Sales Representative Inbound Sales Consultant Location: Warwick, RI 02886 This position is hybrid, (3) days onsite required weekly after training Pay: $63,000 average yearly earnings (uncapped earnings) Top performers earn $100,000+ yearly Starting base pay is $20.70 per hour Commission is monthly Type: Direct hire Schedule: Will be assigned a (40) hour work week after training, must be open to department hours M-F or Tues-Sat, 7:00am - 9:00pm CST / 8:00am to 10:00pm EST Training schedule: M-F, 9:30am - 6:00pm CST / 10:30am - 7:00pm EST for approx. 9 weeks Career outlook: Earn 6-figures! 401k with 4%. Match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles. Job description Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls. Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates. Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan. Identify cross-sell and upsell opportunities by qualifying customers for additional products and services. Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers. Manage daily call volume, averaging 12-15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing. What does success look like? You will be evaluated based on the following key performance indicators (KPIs): Number of policies converted - Successfully binding new insurance policies. Total premium converted - The dollar amount of premium generated from sales. Unplanned shrink - Minimizing time away from taking calls to ensure productivity. Cross-sell performance - Ability to identify and sell additional products to existing customers. Ramp up period: First month: 70% of goals Three months: 90% of goals Six months: Meeting or exceeding targets Nice to have: Bachelor's Degree P&C License Salesforce Requirements: Must have (1)+ years of sales experience in retail, hospitality, other industries Must be able to pass the Property & Casualty (P&C) licensing exam. The company will sponsor and provide training for licensing, which must be completed within 90 days of hire. Additional trainings as required. Backgrounds that typically excel in this role: Real estate, mortgage industry, door-to-door sales. Must be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems. Must have professional verbal and written communication skills with strong sales acumen. High school diploma or equivalent Background check required Education verification required
    $63k-100k yearly 24d ago
  • Welcome Center Representative

    Old Colony Ymca 3.4company rating

    Representative job in East Bridgewater, MA

    JOB FUNCTION: Program/Department Responsibilities Take a S.E.C. to smile, engage, and connect with all who enter the lobby/reception area Work to learn and use members' names while in their presence. Engage all people in conversation about their Y experience and if there's anything we can offer that might make it even better Respond to all account alerts and ensure member account sales and welcome center processes are carried out with integrity and accuracy according to procedures Use cases to document all C.A.R.E. conversations, requests for membership modification, account management, etc. Use leads to capture interest in all areas of the Y and to manage the success of our various events and campaigns Give branch tours based on member interests with the goal of membership/program conversion and welcoming people to our branch community Screen non-members/reciprocal members through the NationWide system Practice C.A.R.E. during all member interactions Check Microsoft Teams for necessary information that applies to the time of your shift Provide information on facility, services and programs. Enter data into the OCY computer system including membership, program, trips, events and miscellaneous sales correctly and in a timely manner. Use the Old Colony Y member app as your tool to share schedules for open spaces and value based programming. Aid members in learning and using the self-service kiosks within the lobby and from home on personal technology so that your focus can shift to how they are using/enjoying the branch Answer telephones and make phone calls to gather/share information, check in on member satisfaction, and as needed Be alert to safety factors and potential hazards. Play an integral role in the branch Emergency Action Plan. Look for ways to improve satisfaction of the membership base through suggested changes/modifications Be open, friendly and approachable to members. Facilitate Introductions with members to other members and staff. Be knowledgeable about the OCY, its programs and policies. Be able to articulate the OCY's mission, value and benefits. Supervision of Personnel - None Fiscal Responsibility Receipt money transactions and program enrollments. Responsible for closing at end of shift, including reconciliation. Facility/Housekeeping Responsibility Responsible for a neat, clean and organized lobby/welcome area. Interdivisional/Community/Volunteer Responsibility Ask members to participate in the Annual Campaign. Be informed about volunteer opportunities and be able to articulate the role and importance of volunteers within the Y
    $25k-33k yearly est. 1d ago
  • Full-Time Bilingual Customer Action Representative (Portuguese/English)

    All In Energy 3.2company rating

    Representative job in Lawrence, MA

    Learn more about us here! (*********************************************************************** Bilingual Customer Action Representative (Portuguese) Customer Action · Lawrence, Massachusetts Do you want to advance racial and economic justice while tackling climate change? All In Energy, a nonprofit organization, was founded in the spring of 2018 with a mission to accelerate an inclusive clean energy economy. We work hand-in-hand with cities and local community organizations to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy, which help families save money, make their homes healthier, and combat climate change. We are also creating new pathways into clean energy jobs, increasing green career opportunities for people of color, multilingual individuals, and women. We're seeking a caring and detail-oriented, fully bilingual Customer Action Representative to help Portuguese- and English-speaking residents in the Merrimack Valley navigate their way through Massachusetts' generous, but complicated energy efficiency programs. You must be fluent in verbal and written English and Portuguese at a professional level. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. The Customer Action Representative will be the primary contact point in helping Merrimack Valley, Framingham, and Massachusetts families access energy efficiency and renewable energy programs. Responsibilities consist of supporting residents through every step of their home energy journey, in English and Portuguese: Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office. Conduct eligibility screenings for clients to help them better understand what programs are available to them. Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment. Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes. Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings. Assist clients with qualification and application support for rebates, incentives, and financing for their projects. Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures. Co-manage projects with partner organizations and vendors to give and receive updates for the clients. Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges. Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors. Miscellaneous tasks associated with executing our programs, as needed. Required Qualifications: Bilingual professional fluency in English and Portuguese, both written and spoken Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions Demonstrate ability to creatively problem solve and overcome obstacles Ability to work independently and as a part of a small, nimble team Detail-oriented and able to keep tasks, records, and systems organized Preferred Qualifications: Experience communicating with the residents of low-income and/or majority-minority communities Sales, outreach, customer service, or organizing experience, e.g., retail, political canvassing, fundraising Experience working with key performance indicators (KPIs) Experience with phone banking, voter registration calls, or other phone-based outreach Experience with Customer Relationship Management (CRM) systems like Salesforce Basic knowledge of how homes use and lose energy Fluency also in Spanish and/or Khmer Hours, Benefits, Compensation Full-time (night and weekend availability preferred) $27.89/hour Paid sick time, vacation time, retirement, and technology benefits Health, dental, and vision insurance Required attendance in the Lawrence office, occasional work from home is possible For a detailed list of benefits, go to bit.ly/AIEbenefits
    $27.9 hourly 60d+ ago
  • Call Center Representative

    Renuity

    Representative job in Woburn, MA

    Call Center Representative - Woburn, MA! Earn up to $60,000 to $80,000/yr! 8a-4p or 11a-7p Tuesday-Saturday Schedule! Join Rite Window, a proud division of Renuity Home, where opportunity and work-life balance thrive. Here, we believe that work should be enjoyable, mission-driven, and financially rewarding. Celebrating over 15 years as a top brand in the multi-billion-dollar exterior remodeling industry, we generate more than $40 million in annual revenue and are well positioned for explosive growth, backed by industry leader Renuity. At Rite Window, we live by our core values, which extend to personal joy, knowledge, value, and performance for the employees who proudly wear the Rite Window logo. The Role Hiring Immediately - As a full-time Call Center Representative, you'll play a crucial role in expanding our market reach while contributing to our current growth. You will empower potential customers seeking home renovations with exceptional experiences and compelling information. With our world-class training program to guide you, you will be at the forefront of representing the Rite Window brand directly with customers! Get ready to steer your journey toward a successful career with one of the fastest-growing home remodeling companies in the country! Does This Sound Like You? Personality: Confident, organized, dependable, empathetic, driven Track Record: Consistently exceed personal goals Thrive in team settings Build exceptional relationships effortlessly Naturally persuasive and skilled at assisting potential customers Incredibly organized and self-motivated, achieving ambitious KPIs Confident and outgoing-able to sell anything to anyone! Self-starter who excels without micromanagement If this resonates with you, then this opportunity is a perfect match! Read on for the responsibilities and qualifications and apply now-we're actively interviewing for just 5 available positions. Responsibilities Deliver engaging conversations on our products to potential customers, aiming to schedule FREE product estimates Collaborate with our sales teams to cultivate opportunities for customer growth Participate in weekly training sessions to enhance production and purpose Engage in team building and mentorship initiatives Qualifications Outgoing individual who thrives on human interaction Confident public speaker with persuasive communication skills Competitive spirit-set ambitious goals and break records! Self-motivated, disciplined, and focused on career advancement Tech-savvy, familiar with CRM tools Weekend availability required Individuals with experience in the following areas are encouraged to apply: Call Center Agent Appointment Setter Customer Service Representative Dispatch Coordinator Confirmations Specialist Customer Care Specialist What We Offer Once Hired Permanently through Rite Window Comprehensive medical, dental, life, and disability insurance tailored to you and your family's needs Paid parental leave Robust 401(k) retirement savings program Generous paid vacation and holidays Growth potential-qualify for advancement within 6 months! Continuous learning and development Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ******************************. If you have a question regarding your application, please contact ****************** To access Renuity's Privacy Policy, please click here: Privacy Policy
    $60k-80k yearly Auto-Apply 10d ago
  • Auto Customer Service Reps

    North Reading Subaru

    Representative job in North Reading, MA

    260 Main Street, North Reading, MA 01864 Automotive Service Technician / Mechanic Hiring All Skill LevelsGenerous Pay Plan + Great Benefits! Earn up to $38 per hour depending on experience!5-day Work Week with Rotating Saturdays! Experience Required We provide Training where Necessary and will help you get Certified North Reading Subarus reputation for excellent customer service, automotive expertise, and customer-friendly financing has made us a go-to dealership since our establishment.We have assisted countless drivers in this area in finding their next Subaru vehicle, as well as service their vehicles. We need to hire Service Technicians / Mechanicsfor our busy shop.If you want to be appreciated for your hard work, look no further! Apply online today! We are honored to be nationally recognized by Subaru of America, Inc. for our dedication to our customers, our community, and the Subaru Love Promise. The 2024 Subaru Love Promise Customer and Community Commitment Award recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. We offer: Generous pay plan! Earn up to $38 per hour depending on experience! 5-day work week with rotating Saturdays Medical, Dental and Vision Insurance 401(k) retirement plan Employee purchase program Paid Vacation / Sick time Opportunity for advancement Responsibilities - Service Technician: Perform work as outlined on repair order accurately in accordance with dealership and factory standards Diagnose cause of any malfunction and perform repair Efficiently repair automotive systems, including engine, transmission, electrical steering, suspension, brakes, air-conditioning, etc., in accordance with dealership standards Communicate with parts department to obtain needed parts Examine the vehicle to determine if additional safety or service work is required. Notify service advisor immediately if additional work outlined is not needed or required Notify service advisor immediately if repairs cannot be completed within the time promised Document work performed Keep shop area neat, clean and be able to account for all dealership-owned tools at all times Must follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor Qualifications/Requirements - Service Technician: Service Technician experience required - candidates will be experienced in all aspects of maintenance and repair, from simple brake pad replacements to detailed engine overhauls. Subaru (Import) experience is a plus! Ability to read and comprehend instructions and information Must be a team player Valid driver's license and good driving record Please upload your resume.Completing the online assessment will grant you priority consideration! Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screening. We are an Equal Opportunity Employer . All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. RequiredPreferredJob Industries Customer Service
    $38 hourly 31d ago
  • Customer Success Representative

    Arclight Consulting 4.3company rating

    Representative job in Burlington, MA

    ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on helping our clients complete System Administration of their Oracle HCM or ERP Cloud applications. Perform the documented procedures necessary for effective and efficient operations for our customers Oracle footprint Provide Upgrade Support, Advanced System Monitoring, and Daily Operational Assistance Complete light triage and ticket tracking for our customers as necessary Ensure all system administration tasks for the customer are handled within active shift Navigate required systems to log appropriate My Oracle Support service requests Execute Test Strategy and analyst test results Maintain documentation of test results Respond quickly to customer requests for escalations React to system or process issues by contacting responsible technical contacts or reporting problem to Service Delivery Manager Apply and maintain quality standards of Customer Success Product Offering Skills & Requirements: Excellent interpersonal, communication and presentation skills Self-motivated and able to plan work effort and manage priorities Ability to effectively work in a remote model with clients and peers Associate degree in Computer Science, Business or equivalent Can be based anywhere in the US Minimal travel may be required as per need basis
    $45k-63k yearly est. Auto-Apply 60d+ ago
  • Customer Sales & Service Rep II

    East Cambridge Savings Bank 4.0company rating

    Representative job in Cambridge, MA

    Job Description East Cambridge Savings Bank's Retail Division is actively recruiting for Customer Sales & Service Representative II Assigned work location may include Arlington, Belmont, Cambridge, Chelsea, Malden, Medford, Somerville, Waltham, or Woburn. Function: Under the direction of the Business Development Sales Manager, perform a variety of service related functions, identify customer needs and respond to those needs in an efficient and pleasing manner with an emphasis on cross sales. We are looking for a candidate with: 3 years experience in a Retail environment or a bachelor's degree with 1 year experience in a Retail environment. 3years customer service and sales experience in an incentive-based role. Retail banking preferred. Working knowledge of digital banking products Demonstrated ability to meet individual sales goals on a Monthly/Annual basis Demonstrated knowledge of the Bank's products and services Ability to perform a variety of tasks simultaneously and prioritize activities as required Excellent interpersonal and verbal communication skills If applicable, able to register as a licensed Mortgage Loan Originator as required under the S.A.F.E. Act. Must be available to work until closing and Saturday Spanish speaking preferred Essential Job Functions: Greet and assist customers in a professional and personally responsive manner in accordance with the Bank's Customer Service Standards, provide information on a variety of banking products/services. Make referrals as needed. Be knowledgeable and understanding of the customers' needs by conducting a needs analysis and recommend products/services as appropriate. Sell and cross-sell products and services to existing and new customers toward established sales goals. Ensure that mystery shop service standards are achieved. Responsible for attaining predetermined sales goals on a monthly/annual basis in accordance with the Bank's Customer Service Standards. Assist with Banking Center sales promotion strategies. Complete all required Bank Secrecy Act training annually and maintain knowledge of current BSA related policies and procedures. To assist with Bank Secrecy Act compliance, recognize and document currency transactions and checks purchased in excess of $10,000, as well as checks purchased between $3,000-$10,000. Identify and report potential suspicious activity. Train new Customer Sales & Service Representatives, Customer Service Associates and Clerk/Tellers in entry-level work and customer service standards; and review new procedures and services with trained staff. Evaluate work performance. Conduct loan interviews, accept loan applications, respond to mortgage inquiries. Follow up on referrals for personal sales opportunities and from other retail Banking Center employees. Contact customers by letter, telephone and other means to strengthen account relationships. Responsible for effective handling of telephone calls pertaining to requests for information, problems, questions regarding service, policies, procedures, etc. Ensure on daily basis, proper documentation and accuracy of transactions and balance work. Verify all cash transactions and that cash is in proof. Maintain compliance with Bank policies and procedures, federal, state and local laws and regulations, including but not limited to the S.A.F.E. Act and its registration, renewal and updating requirements if applicable. Maintain knowledge of current industry practices and trends as well as Bank products and services by attending training seminars as needed. Maintain compliance with Bank policies and procedures. Maintain knowledge of current industry practices and trends as well as Bank products and services by attending training seminars as needed. Assist with promoting East Cambridge Savings Bank products/services to local businesses. Arrange appointments with customers, utilizing branch locations most convenient to them. Inform management of progress toward goals and ask for assistance as needed. Report sales activity to investment planning and retail management on a weekly basis. Maintain proper documentation. Contact our Human Resources Division or visit ******************** for more details and to apply. Or submit your resume to: Email: **************** Fax: ************ Phone: ************ East Cambridge Savings Bank, Attn: Human Resources 344 Cambridge Street Cambridge, MA 02141 East Cambridge Savings Bank is an Equal Opportunity Employer/Veterans/Disabled
    $40k-56k yearly est. Easy Apply 5d ago

Learn more about representative jobs

How much does a representative earn in Brockton, MA?

The average representative in Brockton, MA earns between $29,000 and $89,000 annually. This compares to the national average representative range of $23,000 to $55,000.

Average representative salary in Brockton, MA

$51,000

What are the biggest employers of Representatives in Brockton, MA?

The biggest employers of Representatives in Brockton, MA are:
  1. Old Colony Ymca
  2. Quest Diagnostics
  3. Ocean Honda of Brockton
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