Customer Service Rep - Starting Immediately Tempe AZ!
Representative job in Phoenix, AZ
Vaco Phoenix is partnering with a client in Tempe, AZ who has an immediate need for multiple Customer Service Representatives to join their growing team. The ideal candidates will have at least one year of call center experience and strong data entry skills.
These are contract-to-hire opportunities offering up to $25 per hour, and the positions are 100% onsite. The roles are set to start next week, so don't miss this chance to join a dynamic and expanding organization!
Responsibilities:
* Manage a high volume of inbound and outbound calls, ensuring efficient communication with customers.
* Maintain strong knowledge of company products and services to provide accurate information and support.
* Respond promptly to customer inquiries via phone, email, and online channels.
* Resolve customer issues with professionalism and a focus on satisfaction.
* Assist users with navigating the system and completing their orders.
* Accurately document customer interactions and feedback for future reference and improvement.
Qualifications:
Call Center Support- 1 year of experience
Data Entry- 1 year of experience
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Front Desk Representative
Representative job in Glendale, AZ
BILINGUAL IS A PLUS
Primary Duties and Responsibilities:
All job functions are expected to be maintained during weekly schedule. The employee must
arrive on time to address customer phone calls and visits. Dress code is business casual.
• Manage front desk activities.
o Answer phone in a timely and friendly manner and transfer as needed
o Take accurate messages
o Greet customers and escort to closing rooms
• Manage incoming and outgoing mail
• Collect earnest money via mail or by person and deliver to appropriate source
• Handle special assignments as deemed necessary by manager
• Maintain appearance of front office space
• Order and inventory office supplies on a weekly basis
• Assist with group inbox - data entry, assigning emails, other duties as needed
Qualifications:
• One year of administrative/reception work is required
• High School Diploma or equivalent
• Bilingual (Spanish) highly sought
• Background in customer service and office environment is preferred
• Able to follow all company procedures and policies including meeting the company
customer service expectations
• Experience using Microsoft Word, Outlook, Adobe
• Candidate should be dependable, reliable and prompt. If you are not a person that can
make it to work on time, please do not apply!
Skills:
• Strong oral and written communication skills
• Exceptional customer service
• Effective listening skills
• Able to multi-task
*All applicants will be subject to a background check.
Inbound Sales Representative
Representative job in Phoenix, AZ
The Inbound Sales Representative is responsible for handling incoming inquiries and leads, converting them into sales by understanding customer needs, providing solutions, and building relationships, typically through phone, email, or chat.
Inbound Sales Representative responsibilities and essential job functions include, but are not limited to the following:
Receive inbound prospect calls and inquiries, diligently follow up on company-generated sales leads through website traffic, social media, referrals, emails, or other communication methods.
Proactively source potential customer data from various channels to qualify customers/prospects; conduct market research and surveys to collect insights about potential customer.
Actively listen to potential customers, identifying their needs and challenges, and understanding their specific requirements.
Use sales techniques to deliver effective sales pitches and scripts tailored to specific customer needs and interests, aiming to convert potential customers into active customers.
Provide comprehensive details about solutions and products/services, addressing customer inquiries effectively.
Accurately document customer details, responses, and transactional information, maintaining a meticulous log of interactions and lead progress in CRM system.
Establish and maintain positive relationships with customers to foster trust and loyalty through prompt follow up to address any outstanding issues, provide updates, and ensure satisfaction.
Collaborate with other departments to ensure smooth operations and customer satisfaction.
Responsible for achieving or exceeding individual and team sales targets.
The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.
Qualifications, Knowledge, Skills, and Abilities:
High School diploma, GED
Call Center or Inside Sales experience highly desired
Strong communication skills, both written and oral, and interpersonal skills, with the ability to clearly and effectively communicate with both internal and external business partners
Ability to read, write, and speak English fluently
Excellent interpersonal skills with the ability to build rapport with potential clients
Strong customer service orientation and ability to handle customer inquiries effectively
Self-motivated, with high energy and an engaging level of enthusiasm
Anxious to learn and grow professionally. Coachable and can easily take direction.
Ability to multitask in a fast-paced environment with rapidly changing priorities, meet deadlines, work well under pressure, and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service
Proficient in Microsoft Office Suite
Auto-ApplyCall Center Representative 3
Representative job in Phoenix, AZ
DEPT OF REVENUE
Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.
Call Center Representative 3
Job Location:
Address: 1600 W. Monroe st. Phoenix, AZ 85007
Posting Details:
Salary: $40,000 per year / $19.23 per hour
Grade: 16
Closing Date: Until Closed
Job Summary:
Position Summary:
The Call Center Representative 3 represents the agency to Arizona's taxpayers by answering all incoming calls in a professional and courteous manner, while demonstrating active listening, addressing issues and inquiries, and assisting to de-escalate upset taxpayers. This position performs work in accordance with standard work and towards achieving all call center metrics including Calls Per Day (CPD), Average Handle Time (AHT), Quality Assurance Scores, First Call Resolution (FCR), and Voice of the Customer (VOC), as outlined.
Supervision:
This position does not have direct reports.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Service Delivery
-Provide customer service to taxpayers calling into the call center by:
-Answers all incoming calls by consistently greeting customers professionally and courteously, demonstrating willingness to actively listen, clarifying and confirming information to address their issues and inquiries; helps de-escalate irate customers as necessary.
-Efficiently provides customers with accurate information and proactively educates customers to sustain compliance.
-Documents customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in ticketing system, TAS, and/or other databases utilized by department as assigned and in accordance with standard work.
Agency/Department Compliance & Continuous Improvement
-Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
-Actively contributes to team and individual effectiveness through the following: -
-Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
-Completes all required training in a timely manner.
-Participates in assigned work teams as appropriate.
-May complete periodic metrics, projects, huddle boards and reports as requested.
-Prepares for and actively participates in 1:1 coaching with supervisor
-Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.
Other duties as assigned
Knowledge, Skills & Abilities (KSAs):
Education & Experience
-Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment
-Minimum of one year related experience
Licenses & Certifications
-None required
Knowledge/Understanding
-Knowledge of principles and processes for providing customer and personal services
Skills
-Strong verbal, written, and listening communication skills
-Strong service-centric orientation in the delivery of support and services to taxpayers
-Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations
-Strong interpersonal skills and demeanor
-Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
-Proficient in the use of tax reporting systems
-Skilled in the customer service technique of conflict de-escalation and resolution
Abilities
-Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
-Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
-Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
-Ability to apply customer service principles, practices and theories to real work business challenges.
-Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
-Ability to learn and apply LEAN concepts, principles, and tools
-Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another
Additional Job Demands
-This position functions in a standard office environment:
-In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
-No substantial exposure to adverse environmental conditions.
Selective Preference(s):
-Experience with Continuous Improvement/LEAN
-Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment
-Bilingual in English and Spanish
Pre-Employment Requirements:
The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: ***********************************************************
Contact Us:
If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at *********************.
*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Customer Retention Representative
Representative job in Phoenix, AZ
Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ********************
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Job Description
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Customer Retention Representative is part of a supportive, service-oriented team that:
• Responds to call center customer retention calls for all Cox residential services and product lines.
• Identifies and resolves customer issues.
• Exercises creative negotiation skills to motivate customers to continue using Cox services.
• Offers additional or upgraded services, while providing a quality customer experience.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
• Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
• Eligibility to work in the United States.
Preferred
• Experience in telecommunications industry.
Additional Information
All your information will be kept confidential according to EEO guidelines.
APPLY AT: ************************************************** (JOB CODE 142435)
Inbound Sales Representative
Representative job in Chandler, AZ
LocalWork is a fast-growing hiring automation software built for small businesses. Our platform helps employers post jobs, attract qualified candidates, and simplify their entire hiring process - without the complexity or cost of enterprise tools. We're passionate about empowering small businesses to compete for top talent.
About the Role
We're looking for a driven Inbound Sales Representative to be the first point of contact for potential AvaHR customers. You'll respond to inbound leads, run engaging product demos, and guide prospects through our trial process so they can experience the value of LocalWork firsthand. You'll be a trusted resource, helping small business owners and hiring managers understand how LocalWork can solve their recruiting challenges.
What You'll Do
Respond to inbound leads quickly and professionally via phone, email, and video.
Conduct live, engaging product demos tailored to each prospect's needs.
Guide prospects through the trial period, ensuring they see the value and results of using AvaHR.
Follow up with leads using a consultative sales approach to answer questions and overcome objections.
Collaborate with the Customer Success team to ensure smooth onboarding for new customers.
Track and manage all activities and pipeline in our CRM - HubSpot.
Provide feedback to the product and marketing teams based on customer insights.
What We're Looking For
2+ years of inside sales, SDR, or account management experience (SaaS preferred).
Strong presentation skills over Zoom or other video platforms.
Exceptional communication skills - written and verbal.
Comfort with consultative, solution-based selling.
Self-motivated with the ability to manage multiple leads and follow-ups at once.
Familiarity with CRM tools (HubSpot, Salesforce, or similar).
Why You'll Love Working Here
Competitive salary + commission
Remote-first culture with flexible work hours
Opportunity to help small businesses thrive
Supportive team environment with room to grow
Representative, Administration Center (Phoenix, AZ, US)
Representative job in Phoenix, AZ
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* This job is a member of the Workforce Administration Team within the Technical Operations Division.
* Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
* Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
* Prepare and maintain various department reports, including weekly headcount reports and daily manning.
* Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
* Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
* Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
* Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
* Greets and directs team members and external visitors.
* Maintains office supply inventory and initiates department supply orders when necessary.
* Submits transactions for computer and system accesses.
* Sort, track and file data and correspondence
* Process time-sensitive requests
* Efficiently and effectively communicate to high levels leadership to address operational inquires
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
* May be required to work shifts, nights, weekends and holidays
* Must be willing to travel as required for professional development
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalent
* Prior administrative experience
* Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.
Preferred Qualifications- Education & Prior Job Experience
* Minimum of 1 year experience in an office setting
* Associate's degree or equivalent work experience
Skills, Licenses & Certifications
* Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
* Broad understanding of Workbrain or other time and attendance applications
* Ability to prepare correspondence and format reports
* Ability to maintain confidentiality with team member files, payroll data and personal information
* Ability to prioritize and organize work functions effectively
* Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
7500 Sign-on and Retention Bonus for Full-Time PA or FNP
Representative job in Phoenix, AZ
Physician Assistant or Family Nurse Practitioner - Full Benefits
Feel good about helping others feel better, and feel good about a career with FastMed!
For the past 20 years FastMed has served as the front door of healthcare for our communities. We offer a comprehensive range of Urgent Care services, in addition to Occupational Health services, an expanding network of Family Medicine clinics & Telemedicine services.
Feel good about joining the fastest-growing urgent care provider in the U.S with over 100 locations nationwide.
POSITION SUMMARY:
Come join our dynamic team of providers who deliver compassionate hospitality and high quality care!
Must be a Family Nurse Practitioner or Physician Assistant.
Our ideal candidate has at least 1 year as a Family Nurse Practitioner or Physician Assistant, with experience in Urgent Care or Emergency Medicine, will also consider Family Medicine, Internal Medicine background with relevant experience. Must be comfortable working in an autonomous environment, comfortable seeing patients of all ages and acuity, reading X-rays, suturing, I&D, splinting, interpreting ECGs, etc. and is passionate about delivering high quality care.
FASTMED OFFERS:
Flexible schedules that promote work/life balance
Career advancement
New hire training, plus ongoing training and development
Benefits for all full-time team members ( Medical, Dental, Vision, Paid Time Off, Life Insurance, 401k with company match, complimentary clinic visits each month (limited), Short Term Disability, Flexible Spending Account, Paid Malpractice, CME, Bonus Program and much more!)
If you go above and beyond to deliver exceptional patient care, thrive in a fast paced environment, and value teamwork…then join us on our mission to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion!
POSITION QUALIFICATIONS:
Must be Board Certified Family Nurse Practitioner or Physician Assistant
Must have an active, unrestricted advanced practice provider license in the state to which you are applying
Prior experience as an Family Nurse Practitioner or Physician Assistant in Urgent Care, Emergency Medicine, preferred.
Prior experience as an Family Nurse Practitioner or Physician Assistant in Family Medicine, Internal Medicine, Primary Care, considered.
BLS/ CPR Certified
APPLY TODAY and Feel good about your future with FastMed!
Feel good about delivering high standards for quality care and safety.
FastMed Urgent Care is the only independent urgent care operator to be awarded The Joint Commission's Gold Seal of Approval !
Feel good about your professional growth through ongoing training and opportunities to elevate your career!
*FastMed Urgent Care often promotes from within!
Feel good about FastMed ensuring your health and safety.
*FastMed Urgent Care follows applicable CDC guidance for COVID-19 and Joint Commission Standards.
Auto-ApplyAssociate Customer Service Representative Auto Division
Representative job in Chandler, AZ
About this role:
Wells Fargo is seeking Associate Customer Service Representatives to join our Auto team in Chandler, AZ. This team is part of our Consumer Lending business, empowering millions of customers to achieve their dreams every day. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
In this role, you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with immediate team, as well as internal and external customers
Fulfill additional duties upon request
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Call center customer service experience in the financial services industry
Prior work exposure within auto operations
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Bilingual speaking, reading, and writing proficiency in Spanish/English is a plus
Job Expectations:
Must be able to attend full duration of required training period
Ability to work additional hours as needed
Must work on-site at the location posted
Training Schedule:
Training hours are Monday through Friday, from 7:00 AM to 4:00 PM
Training is expected to be 6 weeks, but may vary
Training will be held onsite at the posted work location: 2850 S Price Rd - Building E - Chandler, AZ 85286
Work Schedule:
Hybrid work schedule with alternate weeks in-office
Department hours are Monday through Friday, from 7:00 AM to 9:00 PM
Specific work hours will be assigned prior to the end of training
Rotating Saturday shift, from 7:00 AM to 4:30 PM
Shift pay differential may apply
Posted Location:
2850 S Price Rd Building E - Chandler, AZ 85286
@RWF22
Posting End Date:
12 Dec 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Auto-ApplyInbound Sales Rep - Appointment Setter
Representative job in Phoenix, AZ
Job Description
If you're customer service-oriented and driven to smash your goals, consider joining Design Tree Maintenance as our new full-time Inbound Sales Rep - Appointment Setter! We're looking for a communicative and motivated person to help convert leads into revenue for our company.
We offer a competitive wage of $19.00 - $21.00/hour and the ability to earn some commission. Our team members also enjoy excellent benefits like:
Paid time off (PTO)
Would you like to showcase your skills, hone your strategies, and play a critical role in our company's success? Apply today to join our office in Phoenix, AZ!
YOUR DAY
As an Inbound Sales Rep - Appointment Setter, you help build profitable business pipelines to support our short- and long-term office growth! With an enthusiastic and upbeat attitude, you speak with incoming leads about their needs and explain how our company can serve them. Your goal is to generate interest in our services and convert leads into appointments for sales reps.
As you answer incoming messages and make outbound calls to find new leads, you keep track of your progress using our CRM (customer relationship management) tool. You're driven to find new connections, strengthen relationships, and help keep our sales reps' calendars full of high-quality appointments!
YOUR HOURS
This customer service position works from 7:30 am - 5:00 pm with a 1-hour lunch.
REQUIREMENTS
Customer service experience
Sales experience
Experience with inside sales would be a bonus!
OUR MISSION
Since 1995, Design Tree Maintenance has been building an award-winning tree care company known for its dependability, knowledge, and friendliness. Serving the entire Phoenix Valley, we are a customer-obsessed, empowering, and fun-loving workplace! Every day we focus on being results-driven, team-oriented, transparent, and trustworthy. Our talented team includes multiple certified arborists, safety professionals, and certified workers, ensuring you have the opportunity to work alongside the best in the industry. Join us and receive great benefits, earn growth opportunities, and work with an amazing team!
READY TO APPLY?
Help take our office to the next level and advance your career as an Inbound Sales Rep - Appointment Setter! Take charge of your pay and make a tangible difference by filling out our initial application today!
Must have the ability to pass a background check and drug screening test.
Job Posted by ApplicantPro
Associate Customer Service Representative - Credit Cards
Representative job in Phoenix, AZ
About this role: Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
In this role, you will:
* Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
* Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
* Regularly receive direction from supervisor and escalate questions and issues to more senior employees
* Interact with team on basic information, plus internal or external customers
Required Qualifications:
* 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
* Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
* Ability to execute in a fast paced, high demand, metric driven call center environment.
* Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.
* Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.
* Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
* Knowledge, understanding and experience of internet, mobile, and social media technology.
Job Expectations:
* Must be able to attend full duration of required classroom training period
* Ability to work additional hours as needed
* Must work on-site at the location posted
* This position is not eligible for Visa sponsorship
Training Schedule:
* Classroom training will be for 8 weeks, Monday-Friday, 8:30 am - 5:00 pm. Work schedule after classroom training will be provided prior to start date.
* We're open 24 hours, 7 days a week.
* Your regular work schedule will be based on business need and will include working a weekend day and some holidays.
Job Location:
* 2150 W Pinnacle Peak Road, Phoenix, AZ 85027
Posting End Date:
12 Dec 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Retention Rep - High Earning Potential
Representative job in Chandler, AZ
Base Pay: $37,000 On-Target Earnings: $70,000 ($17.75/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever.
This role is on-site at 350 N McClintock Dr, Chandler, Arizona 85226.
Job Duties and Responsibilities
What You'll Do:
* Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company.
* Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services.
* Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do.
What's in it for You:
* Uncapped Earning Potential: High performers earn $100k+; elite performers earn $150k+. Your base pay is guaranteed, and your commission is limitless.
* Career Growth: Ability to promote up to two levels in your first year, with paths to leadership and corporate roles.
* Incredible Incentives: High-value rewards program including exciting trips & prizes.
* Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement.
* Exclusive Perks: Complimentary DISH TV as well as deep discounts on Sling TV and Boost Mobile plans.
Skills, Experience and Requirements
* Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity.
* Full-time on-site; hours may include evenings, weekends or holidays.
* High school diploma/GED required; Associate's or Bachelor's degree a plus.
* Pre-employment screen.
* Smartphone/device with active network connection.
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
#CHLT1
Salary Ranges
Compensation: $37,000.00/Year
Easy ApplyCall Center Representative
Representative job in Phoenix, AZ
Optum Home Solutions is a rapidly growing brand in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our Phoenix, AZ market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes.
General Purpose:
Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads.
Responsibilities:
• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names and addresses phone numbers etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners' information and important details of conversation
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintaining reports
Qualifications:
• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge --Training provided
• Proficiency in relevant computer applications Compensation for this role is $17-20/hr plus commission.
Auto-ApplyStudy Participant Call Center Representative - Spanish Bilingual
Representative job in Tempe, AZ
Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. Spoken Spanish-English bilingual fluency is required in our Call Center. In this role, you will answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials. You will screen callers for study eligibility, and then collect and enter personal data for those eligible to participate. You will also make outbound calls to schedule appointments, as needed.
This is a Benefitted Full-Time role which works 40 hours per week. The Call Center operates Monday-Saturday.Requirements:
High school diploma or GED
Minimum 1 year of prior call center experience is required
Bilingual Spanish-English fluency is required
Prior data entry experience is required
Must be 18 years of age
Must demonstrate excellent communication and customer service skills
Please Note:
Candidates must have the ability to work a flexible schedule Monday-Saturday.
Initial training occurs for 4-6 weeks during shifts scheduled 9AM-3PM.
Once training concludes, the regular work schedule is 40 hours per week
Training is onsite at our Screening Center in Tempe, AZ.
Work may shift to home-based (within in the Phoenix, AZ metro area) after 90 days of good performance post-training.
$17.50 - $17.50 an hour Celerion Values: Integrity Trust Teamwork Respect
Are you ready to join our team?
Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplyCall Center Representative
Representative job in Phoenix, AZ
Welcome to the Cask & Schooner Public House & Restaurant A place of rustic fare and well-crafted libation in Friday Harbor, WA on San Juan Island At Cask & Schooner, we highlight local, sustainable, and delicious food grown and harvested by our friends and farmers. We are committed to offering our guests as local, as fresh and as organic from the market and from the farm to your plate.
Our menu changes frequently, in honor of the subtle shifts of the harvest.
Job Description
Job Summary
We are looking for a friendly and hard-working customer service associate to join our growing team. The individual in this role is be responsible for answering all incoming calls and emails, fielding customer questions and complaints, and transferring potential leads to our sales team.
Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.
Responsibilities:
Field incoming calls in a timely manner throughout shift
Identify customer questions, complaints, concerns, and overall needs
Provide sufficient answers and solutions to all customer queries
Handle customer complaints respectfully and professionally
Redirect customers to appropriate departments and teams when appropriate
Generate leads for sales team by screening callers and identifying potential sales opportunities
Ensure all voicemails are answered immediately
Maintain professional relationships with customers through ongoing excellent customer service
Follow up with callers on complaint/question status, ensure resolution
Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction
Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
Follow all communication procedures, policies, and guidelines during every customer interaction
Perform duties and responsibilities with our customers' satisfaction as your number one priority
Qualifications
Qualifications:
High school diploma or equivalent (GED) required
Customer service experience prefered
Familiarity with CRM systems a plus
Excellent interpersonal communication skills
Strong phone skills i.e. diction, active listening
Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments
Time management skills
Ability to multitask
Outgoing, friendly, compassionate personality
Additional Information
All your information will be kept confidential according to EEO guidelines.
Inbound, Claims Call Center Representative (100% remote)
Representative job in Phoenix, AZ
Your Day to Day Responsibilities:
Process clients' first notice of loss claim reports received through Zurich's phone & non-phone reporting options in a timely and accurate manner.
Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.
Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.
Provide feedback and recommendations to the team in order to improve the quality of customer care.
Follow procedures to ensure adherence to the company's risk and compliance policies.
Basic Qualifications:
High School Diploma or Equivalent
+6 months Customer Service experience
Data entry experience
Work from home office requirements:
Designated workspace free from noise and other distractions
Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down
Preferred Qualifications:
6 months call center experience
Strong data entry skills and the ability to type 32 WPM or more
Demonstrated proficiency in Windows based operating systems and Microsoft office
Ability to navigate multiple computer screens and browsers quickly and accurately
Strong comprehension skills, professional demeanor
Solid oral & written communication skills
Demonstrated strong attention to detail and solid problem-solving skills
Bilingual, Spanish to English
Insurance knowledge preferred
Call Center Representative
Representative job in Phoenix, AZ
Immediate Hire - Outbound Call Center Enhanced Payment Systems, LLC is a fast-growing nationwide payment processing company. We are looking to staff our call center with top producing phone sales agents and call center reps. We offer Competitive hourly wages starting at $13, paid every Friday!
Monthly commissions on sales average $1500 a month
Weekly spiffs and Bonuses for top performers
Full Benefits included; vision, medical and dental!
Your role with this position would be to work in office, M-F, no nights, no weekends. You're making outbound calls, setting the appointments for the sales reps out on the field.
Are You Looking for Advancement Opportunity?
Join us today to find a company that promotes from within to help you build a ladder to a successful
career!
Requirements:
Punctual and Reliable transportation to our Phoenix, AZ office located at 14040 N Cave Creek Rd. Suite 108, Phoenix AZ 85022
Basic computer skills - experience using an auto dialer and other CRM Programs preferred.
Paid training included. No experience necessary
Apply today get your slot in our next training class. Slots are filling fast.
Customer Retention Representative
Representative job in Phoenix, AZ
Your Career at Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ********************
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Job Description
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Customer Retention Representative is part of a supportive, service-oriented team that:
• Responds to call center customer retention calls for all Cox residential services and product lines.
• Identifies and resolves customer issues.
• Exercises creative negotiation skills to motivate customers to continue using Cox services.
• Offers additional or upgraded services, while providing a quality customer experience.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
• Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
• Eligibility to work in the United States.
Preferred
• Experience in telecommunications industry.
Additional Information
All your information will be kept confidential according to EEO guidelines.
APPLY AT: ************************************************** (JOB CODE 142435)
Associate Customer Service Representative - Credit Cards
Representative job in Phoenix, AZ
About this role:
Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
In this role, you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
Ability to execute in a fast paced, high demand, metric driven call center environment.
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
Knowledge, understanding and experience of internet, mobile, and social media technology.
Job Expectations:
Must be able to attend full duration of required classroom training period
Ability to work additional hours as needed
Must work on-site at the location posted
This position is not eligible for Visa sponsorship
Training Schedule:
Classroom training will be for 8 weeks, Monday-Friday, 8:30 am - 5:00 pm. Work schedule after classroom training will be provided prior to start date.
We're open 24 hours, 7 days a week.
Your regular work schedule will be based on business need and will include working a weekend day and some holidays.
Job Location:
2150 W Pinnacle Peak Road, Phoenix, AZ 85027
Posting End Date:
12 Dec 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Auto-ApplyAssociate Customer Service Representative Auto Division
Representative job in Chandler, AZ
About this role: Wells Fargo is seeking Associate Customer Service Representatives to join our Auto team in Chandler, AZ. This team is part of our Consumer Lending business, empowering millions of customers to achieve their dreams every day. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
In this role, you will:
* Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services in a fast-paced, high-volume environment
* Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
* Regularly receive direction from supervisor and escalate questions and issues to more senior employees
* Interact with immediate team, as well as internal and external customers
* Fulfill additional duties upon request
Required Qualifications:
* 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
* Call center customer service experience in the financial services industry
* Prior work exposure within auto operations
* Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
* Ability to execute in a fast paced, high demand, metric driven call center environment
* Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
* Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
* Knowledge, understanding and experience of internet, mobile, and social media technology
* Bilingual speaking, reading, and writing proficiency in Spanish/English is a plus
Job Expectations:
* Must be able to attend full duration of required training period
* Ability to work additional hours as needed
* Must work on-site at the location posted
Training Schedule:
* Training hours are Monday through Friday, from 7:00 AM to 4:00 PM
* Training is expected to be 6 weeks, but may vary
* Training will be held onsite at the posted work location: 2850 S Price Rd - Building E - Chandler, AZ 85286
Work Schedule:
* Hybrid work schedule with alternate weeks in-office
* Department hours are Monday through Friday, from 7:00 AM to 9:00 PM
* Specific work hours will be assigned prior to the end of training
* Rotating Saturday shift, from 7:00 AM to 4:30 PM
* Shift pay differential may apply
Posted Location:
* 2850 S Price Rd Building E - Chandler, AZ 85286
@RWF22
Posting End Date:
12 Dec 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.