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  • Customer Care Representative I

    Agendia 4.5company rating

    Representative job in Irvine, CA

    The Customer Care Representative's 1 primary objective is to ensure all customers receive the best level of customer service throughout the entire customer experience when dealing with an Agendia representative. An RAR1 serves as an internal and external resource for all customer needs related to product information, patient related inquiries, client supplies, billing inquiries and as an internal support agent to the commercial team for prospective and existing client needs. The RAR1 shall treat all client interactions with the highest-level of professionalism, energetic and have excellent verbal and written communication skills. The RAR1 shall follow all regulatory guidelines according to Agendia's Quality Assurance program and HIPAA compliance since dealing with Patient Health Information (PHI). POSITION WITHIN THE ORGANIZATION 1. Reports to Regional Account Manager 2. Cooperates with all departments across the organization 3. Participates in: - Department meetings - Project meetings - Working groups - Project groups Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure all Customer Care Policies and Procedures are followed as it relates to the Regional Account Representative I position. Ensure that all Agendia's health, HIPAA and safety Policies and Procedures are followed. Ensure that all customer interactions are handled with the best level of customer service at all times. Handle all external and internal client inquiries, requests and concerns timely and with the highest level of professionalism and ensure client needs are met. Accurately enter and maintain all required patient and customer data into the various systems utilized in the Customer Care department. Coordinate relationship with Customer Service department in Amsterdam Assist with Billing and Reimbursement inquiries. Responsible for in-bound and out-bound telephone calls and ensure all calls are handled within the Customer Care established performance metrics. Responsible for monitoring and resolving deficiencies within 2 working days. Ensure that all block requests are complete on a daily basis and escalate any delayed requests to lead and/or department Manager. Review Therapak (THP) orders on a daily basis and ensure all client supply orders are processed and shipped out timely. Participate in the "Meet and greet" and "Ride Along" program with Oncology Sales Specialists (OSS) when applicable. Tracking and monitoring of samples from pick-up to report delivery within the assigned territory. Responsible for timely retrieval of patient sample block requests from clients and OSS. Establish and maintain excellent communication with OSS's in your assigned territory and ensure OSSs' are informed of any potential client issues that may be encountered in a timely fashion. Coordinate with the OSS in your assigned territory a formal introduction to a new client within one week of first sample reported and establish relations with client. Submit block requests to path labs same working day as request are received. All block requests not completed same day, complete next working day. Direct contact with top Clients bi-monthly to follow up on issues or questions. Assist Commercial team with New Account set up in Sales Force. Assist Commercial team with Portal set up in Sales Force. Performs other related duties as required or assigned. The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. KEY CONTACTS Internal * This position may interface with all departments within the company. External: * N/A EDUCATION AND EXPERIENCE REQUIREMENTS EDUCATION High School Diploma or equivalent 2 + years related experience Experience with Microsoft Office (especially Outlook, Word, and Excel) Experience with Windows Operating System environment and web applications KNOWLEDGE, SKILLS AND ABILITIES (KSA'S) Specific Knowledge Required: Understanding of general laboratory techniques. Knowledge: Comprehension of a body of information acquired by experience or study. Skill: A present, observable competence to perform a learned activity. Ability: Competence to perform an observable behavior. Punctual, able to be flexible with schedule. Professional phone demeanor. High level of accuracy and attention to detail. Ability to work with multiple systems (software). Ability to adapt to changing procedures, policies and work environment. Ability to work in a fast paced team environment. Effective written and verbal communication. Desired Skills: Bachelor's Degree (preferred). Knowledge of Customer Care principles within the healthcare/lab industry. Insurance and Billing principles within the medical industry. Supervisor Responsibilities: This position requires no supervisory responsibilities. PRIVACY NOTICE: To review the California privacy notice, click here: *********************************** Employees must not be classified as an excluded individual who is prohibited from participation in any Federal health care program. WORKING ENVIRONMENT Establishes ADA (Americans with Disabilities Act) requirements. ENVIRONMENT/SAFETY/WORK CONDITIONS General office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintains a clean, neat, and orderly work area. Adheres to Department Specific Safety Guidelines. TRAVEL No travel is required. OTHER DUTIES Other duties as required.
    $36k-44k yearly est. 7d ago
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  • Customer Service Representative

    Alta Resources 4.5company rating

    Representative job in Brea, CA

    Alta Resources is Hiring! Earn $17.00-$19.00. Based on Experience. The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, sample fulfillment, data entry, and validation of orders. The Customer Care Rep will also handle complex compliance issues as they will be supporting an Alta client that may be regulated by a federal and/or state government agency. Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty. This Role will also work to resolve transferred call issues and answer process questions, all following a designated escalated system process designed by Alta's Client. Essential Duties & Responsibility Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques. Builds relationships and rapport with customers through a conversational and consultative approach. Troubleshoots and problem solves customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times. Handles complex compliance issues as Alta's client may be regulated by a federal and/or state government agency. Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM, client systems, and other technology as needed. Additional duties may include balancing of orders, updating reports, assist in the final testing of new surveys, and some data analysis. Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management. Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed. Takes the initiative to obtain and consistently upgrade product knowledge. Escalates issues and reports quality issues per procedures. Identifies potential sales opportunities with consumers regarding their product needs, or up selling related products. Builds relationships and works closely with client, Alta co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed. Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature. Report any training needs or system error/discrepancies to the supervisor. Complete other tasks as deemed appropriate by supervisor. Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position. Other duties may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Displays a high level of confidence, enthusiasm and a positive attitude with the desire to succeed and exceed customer expectations. Has a passion to serve others. Excellent interpersonal, verbal and written communication skills. Ability to establish rapport, builds relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating negative information. Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion. Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis. Strong retention skills with the ability to follow a process flow and/or script as needed. Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive. Strong attention to detail and accuracy. Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the customer. Knows when to involve supervisors. Ability to maintain a high level of confidentiality by handling sensitive and private client and customer information in accordance with Alta Resources and Client's policies and regulatory requirements. Embraces change and is flexible to the needs of the business and team. Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals. Ability to accept and apply coaching and feedback from leadership. Proven track record of reliability and a strong work ethic is a must. EDUCATION and/or EXPERIENCE High school diploma or equivalent (GED, HSED) required. Post high school education is preferred. Previous work experience in customer service, sales, training, or member retention required. Industry experience or any other service related industry experience is a plus. Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time. Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone and etiquette is required. Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX About Us | Careers | Need Assistance | 877.464.2582 | Privacy Policy
    $28k-37k yearly est. 7d ago
  • Inside Sales Representative

    Fenceworks 4.1company rating

    Representative job in Riverside, CA

    Fencecorp, Inc. is a leader in providing high-quality fencing solutions for commercial and light industrial projects. We pride ourselves on our commitment to excellence and our ability to meet the unique needs of our clients, especially within the public works sector. We are seeking an experienced and dedicated Inside Sales Representative to join our team. This role will focus on working directly with public works General Contractors on commercial and light industrial projects. The ideal candidate will have a strong background in the fencing industry for public works projects, though candidates with experience in other sectors within the commercial/light-industrial construction industry will also be considered. Key Responsibilities: - Establish and maintain relationships with public works General Contractors. - Read and interpret project plans and bid documents. - Use Bluebeam software to analyze and break down project plans. - Communicate effectively with vendors and prime contractors. - Participate in job walks and site visits as required. - Prepare and present detailed proposals and quotations for projects. - Negotiate contracts and close sales to meet or exceed sales targets. - Provide excellent customer service and support throughout the project lifecycle. Qualifications: - Minimum of 5-6 years of experience in the fencing industry for public works projects or in the commercial/light-industrial construction industry. - Proficiency in reading and interpreting construction plans and bid documents. - Experience using Bluebeam and Procore software. - Strong communication and negotiation skills. - Ability to work independently and manage multiple projects simultaneously. - Comfortable with job walks and site visits. - Excellent organizational and time-management skills. Preferred Qualifications: - Established network within the public works and commercial construction sectors. - Previous experience working with public works General Contractors. - Strong problem-solving skills and attention to detail. Benefits: 401(k) Cell phone reimbursement Dental insurance Health insurance Life insurance Mileage reimbursement Paid time off Travel reimbursement Vision insurance
    $48k-88k yearly est. 21h ago
  • Business Development Representative (Property Management & HOA Partnerships)

    Wish Granted Plumbing

    Representative job in Huntington Beach, CA

    Wish Granted Plumbing is one of Orange County's fastest-growing home service companies. We are seeking an energetic Business Development Representative to grow our commercial, multi-family, and property management accounts. This is a remote + field-based role. Your job is to be out in the community visiting apartment communities, HOAs, and managed properties, finding onsite decision-makers, and building the relationships that turn into recurring accounts. You'll meet onsite managers, assistant managers, leasing offices, maintenance supervisors, and HOA representatives - and use those connections to engage with the property management companies behind them. We're looking for a self-motivated, outgoing “people person” who loves building relationships and driving revenue growth. Responsibilities Visit 15-20 apartment communities, HOAs, or managed properties per week Identify onsite contacts: property managers, assistant managers, maintenance supervisors, leasing agents, HOA board members Build relationships within: IREM - Institute of Real Estate Management BOMA - Building Owners & Managers Association CAA - California Apartment Association IFMA - International Facilities Management Association Schedule and conduct in-person meetings and presentations Attend 4-8 networking events, HOA meetings, or industry association events per month Follow up consistently to convert contacts into recurring commercial accounts Track all outreach, visits, and contacts in the CRM (training provided) Support onboarding of new commercial accounts Represent Wish Granted Plumbing professionally at all events and property visits Use LinkedIn Sales Navigator to find Decision makers for future accounts. Pay, Commission, and Benefits Base Salary: $50,000-$65,000 Commission: Capped commission structure Earn up to $5,000 per month in commissions Quarterly bonuses available for exceeding revenue targets Benefits Package: Medical, dental, and vision coverage 401(k) with 3% company match Paid holidays & PTO Mileage reimbursement or car allowance Paid association memberships (IREM, BOMA, CAA, IFMA) Paid networking events, expos, and trade shows Company apparel + marketing materials provided What We're Looking For 1-3 years of B2B sales, outside sales, or business development experience (preferred) Outgoing, personable, confident meeting new people Strong follow-up and organizational skills Self-starter who can manage a remote/field-based schedule Comfortable with high in-person outreach and regular evening events Clean driving record and reliable transportation Plumbing/home service experience is NOT required - we train Performance ExpectationsWeekly Visit 15-20 properties 25-40 follow-up calls/emails/texts Add 5+ new decision-maker contacts to CRM Schedule 3+ meetings with PM/HOA decision-makers Monthly 8-12 in-person meetings 2-4 new PM/HOA accounts secured Attend 4-8 industry events Revenue Expectations Generate $6,000-$15,000 in new monthly recurring commercial revenue Add $25,000-$40,000 in quarterly commercial revenue Maintain 90%+ retention of accounts you bring in Why Join Wish Granted Plumbing? One of OC's fastest-growing plumbing brands High demand in multi-family, HOA, and commercial markets Strong branding and marketing support Clear growth path into Business Development Manager Autonomy, flexibility, and strong earning potential Supportive team and leadership invested in your success
    $50k-65k yearly 3d ago
  • Client Services Representative

    Venbrook 3.3company rating

    Representative job in Irvine, CA

    JOB TITLE: Client Services Representative (CSR) - Employee Benefits DEPARTMENT: Employee Benefits CLASSIFICATION: Non-Exempt LANGUAGE REQUIREMENT: Bilingual English and Spanish COMPENSATION: Hourly wage: $28.85 - $33.65 Based on experience COMPANY OVERVIEW: Venbrook is a privately held insurance brokerage and risk management firm providing tailored solutions across employee benefits, property and casualty, and specialty lines. Our teams support clients through direct service, accountability, and clear communication. Our culture emphasizes ownership, collaboration, and trust. We offer a comprehensive benefits package: 401k with employer match Medical, dental, vision, life, and disability insurance Paid Time Off Paid holidays Paid sick leave Professional development opportunities Flexible work arrangements JOB SUMMARY: The Client Services Representative supports employees and HR contacts with day-to-day benefit inquiries. You operate in a high-volume, member-facing environment. You resolve routine issues and escalate complex matters following defined guidelines. Your work supports a consistent member experience and reduces service interruptions for Account Management teams. DUTIES/RESPONSIBILITIES: Employee and Member Support Serve as the primary contact for benefit inquiries via phone and email Explain coverage, eligibility, and benefit usage in clear terms Guide members through carrier portals, mobile applications, and ID card access Support employees during open enrollment Provide bilingual support in English and Spanish Routine Benefits and Claims Support Process ID card requests and replacements Confirm provider network participation Respond to basic claim status inquiries Verify eligibility and enrollment changes Add or remove dependents Provide prescription refill guidance Address standard open enrollment questions Issue Identification and Escalation Identify issues requiring escalation Route cases to Account Management per internal guidelines Ensure complete documentation prior to escalation Maintain ownership until successful handoff is confirmed Documentation and Collaboration Document all interactions and outcomes in the CRM system Track open items through resolution Partner with Account Managers and Advocacy teams Identify recurring issues and share trends with leadership EDUCATION & EXPERIENCE: Required Skills & Qualifications · One to three years of experience in employee benefits, insurance · Bilingual English and Spanish · Clear written and verbal communication skills · Ability to manage high call and email volume · Strong organization and follow-through · Professional and composed in time-sensitive situations Preferred Qualifications · Experience in an employee benefits brokerage or consulting environment · Knowledge of health and welfare benefit plans · Experience with CRM or benefits administration platforms · Working knowledge of Outlook, Word, and Excel Measures of Success Timely resolution of routine member issues Clear and complete escalation documentation Positive member experience feedback Reduced disruption to Account Management workflows
    $28.9-33.7 hourly 2d ago
  • Customer Service Rep

    ASC Engineered Solutions, LLC

    Representative job in Brea, CA

    The Customer Service Representative provides effective customer service for all internal and external customers. Duties and Responsibilities Responsible for communicating with customers via phone, email, fax, etc. Provides timely and accurate information to incoming customer service orders, status, and product knowledge request Processes customer orders, changes, and returns Resolves customer complaints by investigating problems, developing solutions, and making recommendations Works closely with the Operations Supervisor as directed Reviews and maintains customer database to track information on account information, statuses, orders, and lead times Provides timely feedback regarding service failures or customer concerns Works closely with Sales Representatives on quotes, status of orders etc. Promotes a safe workplace Performs other duties as directed What You Will Bring Required Skills, Competencies and Qualifications Strong communication and interpersonal skills Outstanding customer service skills Excellent time management ability Ability to handle adversity and conflict with successful outcomes Outstanding attention to detail and accuracy Possesses strong commitment to team environment while working well with others Works systematically and logically to resolve problems Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services Knowledge of technical details of the company product Proficient in computer data entry Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software 2+ years of Customer Service experience in the manufacturing or construction industry Job Benefits Medical, Dental, Vision, and FSA are available 30 days following your start date 401k with company match is available after 90 days of employment Company-provided Life Insurance and AD&D are provided after 90 days of employment at no cost to you 3 PTO days after 60 days of employment (hourly and non-exempt positions only) 2 weeks of vacation after 6 months of employment 10 paid holidays - including your birthday!
    $32k-41k yearly est. 7d ago
  • Customer Service Rep

    ASC Engineered Solutions-The Reliable Automatic Sprinkler Co., Inc.

    Representative job in Brea, CA

    The Customer Service Representative provides effective customer service for all internal and external customers. Duties and Responsibilities Responsible for communicating with customers via phone, email, fax, etc. Provides timely and accurate inform Customer Service, Service, Microsoft, Operations Supervisor, Sales Representative, Manufacturing, Retail, Customer
    $32k-41k yearly est. 7d ago
  • Call Center Representative

    APCA

    Representative job in Los Angeles, CA

    We are looking for a skilled and professional Call Center Representative to join our Customer Services team. Your primary role is to provide assistance to our clients through phone calls and emails. You are responsible for answering their queries efficiently and in a timely manner. You will provide all the necessary information to the clients while adhering to our company policy and procedures. To be successful in this role, you should have extraordinary communication skills to handle all types of customers. In addition to this, you should have proficient knowledge of our company's policy and services. This will help you to troubleshoot any issue faced by the clients faster. If you feel you can carry out the duties and responsibilities of this role diligently then send in your applications to us right away! Requirements Make and attend necessary phone calls - inbound and outbound calls. Provide the required information to the customers Resolve any queries regarding the services of the company Provide excellent services and ensure customer satisfaction by solving customer queries as soon as possible Search for the sales opportunities as they arise and make full use of it Identify potential customers and make the necessary sales pitch Maintain cordial relationships with customers Maintain database by updating customer information on daily basis Explain new features to the customers and answer their questions Write communication scripts for inbound calls Keep the team informed about customer calls and demos on a regular basis Bachelor degree in Business Administration or relevant field 2 years of experience of working as a Customer Services Representative or Call Center Representative Proficient in English with extraordinary communication and interpersonal skills Familiar with CRM like Zoho, Hubspot or Salesforce Knowledge of MS Office Efficient in achieving targets Should be a team player Excellent organizational skills Good decision making abilities
    $30k-40k yearly est. 7d ago
  • Front Desk Representative

    Drybar 3.9company rating

    Representative job in Los Angeles, CA

    NO CUTS. NO COLOR. JUST BLOWOUTS! DO YOU HAVE WHAT IT TAKES TO JOIN THE DRYBAR FAMILY? Drybar started back in 2010 with its first shop in Brentwood, CA. 16 years later and over 150+ locations across the U.S., Drybar has exploded into a nationally recognized and highly sought-after brand. At Drybar, our philosophy is simple. Focus on one thing and be the best at it. For us, that's blowouts! With that purpose in mind, we are focused on giving each and every employee the premier blowout experience. We believe it's not just blowouts we are selling, its happiness and confidence! Our 10 Core Values: 1) It's the Experience 2) It's not just the Blowouts 3) Be Yourself 4) Embrace the Power of Random Acts of Kindness 5) Have Fun 6) Always be Growing 7) Nothing is sexier than Honesty and Humility 8) Make a Difference 9) Pretty is as Pretty Does 10) We are family! We strive for an inclusive & diverse culture by seizing every opportunity, by providing flexible work schedules for our staff, creating open community culture, streamlining our operations and implementing new strategies to drive your experience at Drybar to be the best ever! *Your success is our success. What are you WAITING for? * WHAT YOU'LL GET… Competitive Pay and Amazing Bonus Incentives - Additional $$$ given for all membership sales, product sales and ad-ons. Competitive compensation plan with potential to make additional $3 per blowout performed. 30% employee discount off all Drybar Products & Tools Health, Dental, Vision, Life Insurance & 401K options Paid Time Off and Personal Days Given Anniversary Gift Cards given after a year of working at Drybar Employee Discounts: Hotel, Theme Parks, Rental Cars, Movie Tickets etc. Free Blowouts for Employees! *Get Amazing Drybar Benefits on US! What's there NOT to love? * WHAT YOU'LL DO… We value endless growth and learning, a team mentality, discipline and a positive attitude. The ideal candidate would possess: Lead all clients from check in to check out, ensuring Drybar standards are upheld, creating an amazing client experience! Engage with clients and serve complimentary beverages. Set the tone of a positive shop atmosphere by approaching the day as if hosting a party. Organize and execute shop flow between clients and team members in a positive manner. Serve as subject matter expert in reservation system. Ensure client information is recorded with accuracy and timeliness. Ability to sell memberships, rebook appointments during check out to increase client retention. Troubleshoot any reservation system issues, make necessary changes to client profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met. Optimize and maximize appointments with reservation system and ensure timely communication with customer service team. Maintain highest degree of ethics when handling client payments and stylists' tips/commissions. Balance cash drawer at opening, close and at shift changes. Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client. Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping front desk area clean. Maintain clear communication with shop management about overall shop operations. Educate clients on Drybar products and tools, have the ability to sell and restock shelves. Uphold Drybar's 10 Core Values. WHAT YOU'LL NEED… We want you to succeed in this position and will help coach you in refining your skills. The ideal candidate would possess: Cosmetology license preferred, but not required. Strong conceptual thinking. We want our team to be able to start projects off from an incredibly strong position and come up with unforeseen, clever concepts to move forward with a deep level of care about the quality of your work and how it reflects on your character is the Drybar way. Strong self-management practices with meticulous attention to detail. Be able to deliver a solid approach to consistent, development ready work. Honesty, Integrity & Fairness. Respect for individual ability, creativity and diversity. A natural inclination to be pro-active and take the lead in solving problems as you find them. A hunger for personal and professional growth. Strong communication skills (both written and verbal), discretion, professional openness, and other leadership skills needed to coordinate and facilitate healthy, well-organized teamwork. Having a sense of humor and being witty isn't a bad thing either!Having enjoyment of work and life balance is key here at Drybar!
    $33k-40k yearly est. 4d ago
  • Customer Service Representative

    24 Seven Talent 4.5company rating

    Representative job in Bell Gardens, CA

    We are seeking a temporary Customer Experience Representative to support our client, who is well-known in the luxury apparel industry! Schedule & Location - Bell, CA Monday - Friday, 8:30 AM - 5:00 PM No weekend work required Compensation $21 per hour A candidate with Luxury customer service experience is preferred. Essential Duties & Responsibilities Handle customer inquiries, needs, and requests across multiple channels, including email, phone, chat, and social media Develop a strong understanding of product offerings to assist with inquiries, recommendations, and order-related issues Process customer orders, returns, and exchanges with accuracy and efficiency Identify, troubleshoot, and resolve customer issues while striving to exceed customer satisfaction goals Maintain professionalism and ensure all customer interactions reflect brand standards Accurately document customer interactions and feedback within the CRM system (Gorgias or similar) Collaborate with internal teams to resolve complex customer concerns and contribute to continuous process improvement Liaise with the warehouse to resolve issues related to orders, deliveries, credits, and returns, proactively communicating updates to the team Qualifications Proven customer service experience, preferably within a luxury retail or e-commerce environment Strong written and verbal communication skills across multiple platforms Ability to multitask, prioritize effectively, and maintain attention to detail Experience using CRM systems; Experience with Gorgias, Shopify, and Loop is highly desirable for a smooth transition. Problem-solving mindset with the ability to manage escalated or complex customer situations Team-oriented approach with the ability to collaborate cross-functionally
    $21 hourly 1d ago
  • Veterinary Sales Representative -Flex Time (12 days/mo)

    Promoveo Health 3.0company rating

    Representative job in Long Beach, CA

    Pharmaceutical Sales Representative - Veterinary - Flex Time (12 days/mo) Promoveo Health, a leading Pharmaceutical Sales recruiting, and contract sales company has an outstanding position representing one of our strategic clients. Our client is a rapidly growing organization with a very strong presence in the Veterinary Medicine field. This is a position where you will be a W2 employee of Promoveo Health. The Veterinary Sales Representative will be responsible for revenue growth within your specified geographic region. You will be accountable for a sales revenue plan in the clinical (office based) markets. This role requires strong account management and selling skills, as you will be the selling interface between the accounts and the company. The ideal candidate will have: · 5+ years of Veterinary Pharmaceutical Sales either on the Pharmaceutical or Distributor side · Clinical experience calling on Veterinary Practices in this market · Experience calling on and existing relationships with Vets in the area · Excellent interpersonal, communication, teaching and negotiation skills · BS Degree in related discipline Job Expectations: ·Part time position with high management visibility and performance expectations. · Travel - You will be home every night- no overnight travel is required! EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
    $55k-100k yearly est. 21h ago
  • Travel Patient Services Representative

    Bileddo Associates

    Representative job in Los Angeles, CA

    Los Angeles Area Our client is not financially responsible for any hours on dates that the clinics in the Medical Network are closed due to an observed holiday closure. The Patient Service Representative II (PSR II), following established practices, policies and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the Surgery Scheduling Dept. The PSR II is cross-trained to cover multiple providers and is a resource. Requirements: Prior 2 years' experience scheduling surgeries/operations Experience utilizing EPIC EMR system for scheduling and patient communications Skill in setting priorities which accurately reflect the relative importance of job responsibilities Ability to establish and maintain a productive working relationship with faculty, staff, administration, and patients Ability to creatively integrate competing demands into a productive working environment Excellent written and verbal communications skills For prompt and confidential consideration, please apply to the link below: Click here to apply online
    $32k-39k yearly est. 7d ago
  • Customer Service Representative

    Karen Kane 3.6company rating

    Representative job in Vernon, CA

    We're looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA. The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A+ customer service. About the Role - Job Responsibilities Include: Respond, answer, and resolve any customer inquiries and concerns Help customers place orders over the phone; increase revenue through cross-selling and up-selling merchandise Communicate with customers who are experiencing various issues through emails, phone calls, and live chat Develop and maintain a strong knowledge of our clothing and other products, as well as our current promotions Help receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customers Provide product detail to our Ecommerce team to help improve online product descriptions Communicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandise Offer suggestions as needed to improve team processes or efficiencies Respond promptly and accurately to customer inquiries and requests Assist customers with placing, tracking, and returning orders Work with Ecommerce team on related initiatives and activities as needed Qualifications - Candidate Requirements: High school diploma / GED Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferred Ability to read, write, and speak in both English and Spanish (bilingual) Self-motivated with the ability to question and learn new tasks quickly Ability to empathize with and prioritize customer needs Ability to determine customer needs and provide appropriate solutions Highly motivated, energetic and upbeat personality Microsoft Office Knowledge - Outlook, Excel, and Word Ability to work independently and with a team Pay range and compensation package - Benefits: 401k plan with partial company match Comprehensive healthcare, dental, and vision plan Clothing discount Voluntary life insurance, as well as short-term and long-term disability policies Voluntary free annual biometric health test Early access to company sample sales Company-sponsored Wellness program Access to free monthly health & mindfulness webinars Seasonal monetary awards for participation in company Fitness Challenges Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others
    $28k-35k yearly est. 1d ago
  • Junior Account Representative

    Alphabe Insight Inc.

    Representative job in Los Angeles, CA

    About Us Chats Cloud Cover is a forward-thinking communications and advertising solutions firm based in Los Angeles. We help brands elevate their presence through strategic messaging, innovative advertising concepts, and seamless execution. Our team is committed to delivering clarity, creativity, and measurable impact. We value professionalism, collaboration, and a mindset focused on growth and excellence. Job Description We are seeking a dedicated Junior Account Representative to join our team in Los Angeles. This role is ideal for individuals who excel in client interaction, problem-solving, and delivering high-quality support. You will assist in managing client accounts, ensuring smooth communication, and maintaining strong business relationships. This position offers an excellent path for professional growth within the company. Responsibilities Support daily management of client accounts and maintain consistent communication. Assist in identifying client needs and offering suitable solutions. Prepare account updates, reports, and documentation as needed. Collaborate with internal teams to ensure seamless service delivery. Contribute to improving account performance and client satisfaction. Monitor project timelines, follow up on updates, and maintain accurate records. Provide reliable administrative and operational support to account managers. Qualifications Qualifications Strong communication and interpersonal skills. Ability to manage multiple tasks with professionalism and attention to detail. Solid organizational and problem-solving capabilities. Proactive mindset with a willingness to learn and adapt. Comfortable working in a fast-paced, client-focused environment. Basic understanding of customer service principles and business communication. Additional Information Benefits Competitive salary ranging from $56,000 to $61,000 per year. Professional development and internal growth opportunities. Supportive and collaborative team environment. Comprehensive training and skill-building programs. Full-time position with long-term career stability.
    $56k-61k yearly 7d ago
  • Account/Refund Follow Up Representative

    Insight Global

    Representative job in Baldwin Park, CA

    Must Haves: 2+ years of experience with billing and/or collections on the professional side Experience with insurance payments Strong knowledge of reading explanation of benefits (EOBs) High School diploma Experience with refunds or overpayments Plusses: Experience using Epic EMR system for billing/collections Day to Day: Our client is looking for an Account Follow Up Representative to support their Refund Specialty department in Irwindale, CA. The department in undergoing a cleanup objective to clear and resolve old credit balances, which will be focusing on balances from 2023, 2024, and early 2025. In this role, this person will be working from an excel spreadsheet looking at overpayments from charge lines and research if they are valid or not. They will be confirming if payments and adjustments are posted correctly and verify the order of insurances to see if/ensure they are accurate. They will also be issuing refunds or performing offset initiations (prompting the payers to pay back the money, opposed to cutting a physical check). This practice works with all types of insurances: HMOs, PPOs, MediCare, MediCal, and Workers Comp. We're seeking a candidate with experience in professional billing and collections, including a solid understanding of explanation of benefits (EOBs) and insurance payment processes. The ideal individual will demonstrate exceptional customer service skills, maintain a positive and professional attitude, and be reliable and committed to a full 40-hour work week. Team Dynamic/Environment: This role is based onsite at the Rivergrade office in Irwindale, CA, where the selected candidate will work alongside two other contractors hired for the same team. While three additional team members are based remotely in Chicago, the candidate will have in-person support from their manager and supervisor, who are also located at the Irwindale office. The office houses approximately 80 staff members from various billing and collections teams, creating a collaborative and dynamic work environment.
    $41k-62k yearly est. 4d ago
  • Sales Development Representative

    DXP Enterprises, Inc. 4.4company rating

    Representative job in Ontario, CA

    Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Check out our many videos to learn more! ************************************* Summary Under the direction of the Sales VP, the Sales Professional will develop strategic plans and forecasts for accounts, communicate effectively internally and externally, resolving customer issues proactively, grow and maintain sales territory, identify new sales opportunities, understand customer visions and supply chain objectives to provide proactive solutions, build relationships with decision makers, exceed sales goals and provide routine cost savings reports. Ready to launch your career in sales with a team that supports your growth every step of the way? As an Entry-Level Sales Development Representative (SDR), you'll be a key player in our growth. Working directly from our office, you will be responsible for reaching out to potential customers, learning their needs, and introducing them to our product line. You'll make between 50-100 outbound phone calls daily to generate leads, build relationships, and qualify opportunities for the sales team. This is a high-energy role that requires persistence, organization, and excellent communication skills. Key Responsibilities Make 50-100 outbound phone calls per day to engage prospects. Research and identify potential leads within target industries. Build strong relationships with prospective clients through excellent communication. Qualify leads based on specific criteria and schedule appointments for the sales team. Maintain accurate and up-to-date records of interactions in the CRM. Work closely with the sales and marketing teams to drive growth. Participate in regular training sessions to enhance product knowledge and sales techniques. #zrts Qualifications Bachelor's degree in Business, Marketing, Communications, or a related field. Strong interest in sales and a desire to learn and grow. Excellent verbal and written communication skills. Comfortable with high-volume outbound calling. Strong work ethic, self-motivated, and goal-oriented. Ability to thrive in a fast-paced environment and handle rejection with professionalism. No prior experience is necessary, but internships or previous customer-facing roles are a plus. Pay $60,000 - $65,000 per year plus competitive commission (uncapped earning potential of $200,000+). Why Join Us? Competitive entry-level salary with a structured bonus plan tied to performance Comprehensive training and mentorship from experienced sales professionals Career growth opportunities within a fast-growing company A supportive, team-oriented work environment Health benefits, 401(k), and paid time off How to Apply If you're ready to kickstart your sales career in an exciting and fast-growing company, we'd love to hear from you! Please submit your resume and a brief cover letter explaining why you're a great fit for this role. Location: USA:CA:Ontario DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry. DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V
    $60k-65k yearly 1d ago
  • Customer Service Representative

    Ultima 4.3company rating

    Representative job in Culver City, CA

    Job Title: Customer Service Representative Job Type: Full Time About Us At Ultima, we're not just selling products-we're offering real solutions to real challenges. As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it. Job Summary As a CSR you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client. Key Responsibilities • Engage with customers face to face providing friendly support • Proactively identify customer needs and recommend appropriate products, upgrades, or solutions • Handle inquiries related to pricing and general information • Achieve individual and team sales targets through excellent service and persuasive communication • Maintain up-to-date knowledge of our client's products and services Qualifications 1-3 years of experience in customer service, event coordination, or hospitality Excellent verbal and written communication skills Strong problem-solving skills and the ability to stay calm under pressure High attention to detail and exceptional organizational skills Positive, team-oriented attitude with a passion for creating memorable experiences What We Offer Competitive salary and benefits package Opportunity to travel to live events (as applicable) Fun, collaborative, and creative work environment Clear growth path in the customer experience and events space Exposure to exciting high-profile brands How to Apply: Submit your resume for consideration! Interviews will be held in person at our Culver City office beginning this week! If you're out of state we can arrange a virtual meeting. Looking forward to connecting with you!
    $32k-40k yearly est. 2d ago
  • Inside Sales & Customer Experience Representative

    Terminax

    Representative job in Irvine, CA

    TERMINAX, a leading brand in high-performance automotive films, known for innovations in paint protection films (PPF), is currently looking to hire an Inside Sales & Customer Experience Representative to support our U.S. sales operations, drive lead conversion, and deliver outstanding customer experiences through proactive communication and service. Responsibilities Qualify leads, manage the sales pipeline, and schedule meetings or product demos for the outside sales team. Support sales team with quotes, proposals, order processing, and contract management. Collaborate with marketing to follow up on campaign leads and promotional activities. Respond promptly to customer inquiries via phone, email, or online channels. Manage order tracking, shipping updates, and delivery confirmations to ensure a smooth customer experience. Resolve product or service issues by identifying the problem, determining solutions, and following up to ensure resolution. Maintain strong customer relationships and proactively check in to increase satisfaction and loyalty. Coordinate with operations, logistics, and technical teams to ensure accurate and timely order fulfillment. Other ad-hoc tasks as assigned by management. Qualifications Associate's degree or higher preferred (Business, Communications, or related field). 2+ years of customer service experience, ideally in automotive, manufacturing, or B2B environment. Strong communication skills (verbal and written) and ability to handle challenging situations with professionalism. Detail-oriented with strong organizational and multitasking skills. Proficiency in Microsoft Office; experience with CRM/ERP systems preferred. Team player with a proactive attitude and problem-solving mindset. Interest in automotive or aftermarket products is a plus. Bilingual (English/Spanish or English/Chinese) is a plus. Compensation & Benefits Competitive base salary plus commission and performance-based incentives Opportunity to grow into a senior success role within a fast-growing, innovative company Onsite fitness center Coffee, drinks and snacks
    $41k-70k yearly est. 3d ago
  • Wholesale Sales Representative

    Shy Creation Fine Jewelry

    Representative job in Los Angeles, CA

    Ideal role for reps with experience in fashion-forward fine jewelry or luxury fashion jewelry, based in the greater Los Angeles area. SHY CREATION, an award-winning fine jewelry brand experiencing rapid expansion, is seeking a dynamic and relationship-driven Wholesale Sales Representative to join our Los Angeles team. This is an extraordinary opportunity for a motivated professional who thrives in a fast-moving environment, values independence, and is passionate about building long-term retail partnerships. About SHY CREATION SHY CREATION is a leader in modern fine jewelry, known for craftsmanship, innovation, and a culture built on integrity, creativity, and collaboration. We are scaling quickly-and looking for the right talent to grow with us. Role Description The Wholesale Sales Representative will be responsible for managing and expanding relationships with jewelry retailers across the country, growing sales, and representing the SHY CREATION brand with professionalism and enthusiasm. This role offers top-tier compensation, autonomy, and the chance to make a major impact in a high-growth environment. Key Responsibilities • Build, manage, and deepen relationships with current and prospective jewelry retail partners. • Drive growth by expanding existing accounts and identifying new wholesale opportunities. • Represent the SHY CREATION brand at appointments, trade shows, events, and in-store visits. • Develop strategic sales plans and execute with discipline and follow-through. • Provide exceptional customer service and support to retail partners, ensuring strong sell-through and long-term retention. • Collaborate with internal teams to relay market feedback, inventory needs, and opportunities. • Maintain accurate sales reporting, forecasting, and account records. • Travel as necessary. Qualifications • Wholesale jewelry sales experience strongly preferred (fine jewelry or luxury goods). • Established relationships or experience working with jewelry retailers is a major advantage. • Proven ability to drive revenue growth and manage a sales territory. • Highly self-motivated with strong organizational skills and an entrepreneurial mindset. • Excellent communication, presentation, and follow-through abilities. • Passion for fine jewelry, style, and craftsmanship. • Valid driver's license and ability to travel. What We Offer • Top compensation - range $70K to $100K++ • A fast-growing, modern, supportive company culture where great people thrive. • Independence, trust, and the opportunity to shape your own success. • A brand with exceptional product, a powerful reputation, and enthusiastic retail partners. • The chance to join a winning team and grow your career with a leader in fine jewelry. Join Us If you're ready for a high-energy, high-reward role with a company that values relationships, excellence, and growth, we'd love to meet you. Come join SHY CREATION.
    $70k-100k yearly 21h ago
  • Floral Sales Representative

    Mellano & Company

    Representative job in Los Angeles, CA

    Mellano & Company is a leading floral grower and distributor committed to quality products and exceptional customer service. We are seeking a motivated Floral Sales Representative to join our Los Angeles team and play a key role in expanding our customer base and driving revenue growth. Position Summary The Floral Sales Representative is responsible for building and maintaining strong customer relationships through product expertise, consultative selling, and outstanding service. This role manages the full sales cycle, including prospecting, order entry, account management, and ongoing client engagement, while consistently meeting or exceeding sales goals. Key Responsibilities Provide exceptional service to existing and prospective customers by understanding needs and delivering tailored floral solutions. Plan and prioritize daily sales activities to maximize customer satisfaction and sales results. Develop and execute a territory sales plan aligned with company objectives. Build a new book of business with a target value of $1 million within the first year of employment. Maintain and grow customer accounts by selling products and services and ensuring accurate account setup and order processing. Enter sales orders into the POS system and manage account information accurately. Conduct daily outbound sales calls and cold calls to generate new business. Manage sales activities and customer interactions using CRM tools. Conduct client visits and periodic business reviews. Resolve customer issues professionally, including product credits and service concerns. Partner with the Receivables Department to ensure customer accounts remain current. Participate in weekly sales team meetings, management updates, and ongoing sales and customer service training. Collaborate effectively with team members while also working independently to achieve results. Perform additional duties as assigned to support business needs. Qualifications and Experience Floral sales experience required. Proven track record of meeting or exceeding sales and profit goals. Strong goal orientation with the ability to manage and achieve sales targets. Solid product knowledge and a customer-focused approach. Proficiency with computers and business software, including POS systems and CRM tools. Ability to work collaboratively in a team-oriented sales environment. Bilingual in English and Spanish preferred. What We Offer Competitive compensation and performance-based incentives. $20 - $25 per hour plus commission. Ongoing sales and customer service training. Opportunities for professional growth within a respected organization in the floral industry. Mellano & Company is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offer
    $20-25 hourly 2d ago

Learn more about representative jobs

How much does a representative earn in Chino Hills, CA?

The average representative in Chino Hills, CA earns between $26,000 and $57,000 annually. This compares to the national average representative range of $23,000 to $55,000.

Average representative salary in Chino Hills, CA

$38,000

What are the biggest employers of Representatives in Chino Hills, CA?

The biggest employers of Representatives in Chino Hills, CA are:
  1. Wsp USA Buildings Inc.
  2. Cemex
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