Representative jobs in Edmond, OK

Call Center Agent Work Mode: Work from Office Education, Experience and Other Skills Job Summary: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans. Key Responsibilities: Handle inbound and outbound calls related to flight bookings and travel inquiries. Provide accurate information about flight schedules, fares, and travel policies. Assist customers in booking, modifying, or canceling flight reservations. Resolve customer complaints and issues in a professional and timely manner. Maintain up-to-date knowledge of airline regulations and travel industry trends. Upsell additional travel services and products when appropriate. Document all customer interactions and transactions in the CRM system. Collaborate with team members to ensure a high level of customer satisfaction. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss! Key Responsibilities: Processing multiple daily order entry and billing transactions with a high level of accuracy and attention to detail. Resolving issues related to orders, billing, accounts receivable, and returns in a timely and professional manner. Maintaining customer accounts by updating records and ensuring accuracy in all transactions. Communicating directly with the sales force, internal departments, and clients to address and resolve customer concerns. Handling customer inquiries, assessing their needs, and ensuring quality service that meets customer satisfaction standards. Generating reports and maintaining detailed records to track order processing and customer interactions. Supporting the team by collaborating effectively and maintaining a positive, goal-oriented work environment. Working beyond standard hours as needed to support business needs and ensure timely order fulfillment. Qualifications: High school diploma or equivalent required. Associate's degree or equivalent work experience preferred. Must have experience in order processing and a strong understanding of order management workflows. Experience working with an ERP system, preferably Oracle, is helpful. Must be proficient in Microsoft Office, including Excel and Outlook. Must possess a valid driver's license and have a good driving record. Minimum of 2+ years of customer service or account management experience. Demonstrated knowledge of customer service principles, including customer needs assessment, quality service standards, and customer satisfaction evaluation. Strong problem-solving and communication skills, with the ability to address customer concerns effectively. Excellent organizational skills, customer service abilities, and follow-up capabilities. Strong phone communication skills with the ability to remain composed in stressful situations. Proven ability to process orders accurately and generate reports with attention to detail. Must be able and willing to work successfully in a team-oriented environment. Must be dedicated, goal-oriented, and self-directed. Ability to work beyond standard hours as needed to support business demands. NO C2C CANDIDATES Interested Candidates please apply on our website at https://jobs.jblresources.com. For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com. JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be. **JBL is an Equal Opportunity Employer and E-Verify Company

TVC Pro-Driver is a member of the Love's Family of Companies and is a commercial driver's license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores. Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Welcome to TVC Pro Driver: The CSA Representative will be responsible for opening Data Q challenge cases and monitoring the progress of those cases. Representative will also be responsible for contacting courts for final dispositions to help aid in the challenges. The representative will also be responsible for creating Data Reviews for large and small fleets to help maintain their safety score. Job Functions: Provide the best possible customer service for members, attorneys, and associates by processing documents correctly Obtain specific information from legal documentation and input it into the computer system Properly complete various forms of paperwork Precisely note member files in the computer system Perform DataQ challenges Create closing letters Create Data Reviews Clearly communicate with Fleet Safety Directors and other personnel Communicate with courts, officers, and investigators as necessary Maintain proper records of attendance by correctly using the Paycom system All other duties as assigned and required Experience and Qualifications: High School Diploma (or GED) required 2 years office environment preferred Must be able to type at least 35 WPM Must be able to operate a computer, use the internet and be familiar with 10-key Familiarity with Microsoft Office Excellent verbal and written (both typed and handwritten) communication Highly self-motivated and results oriented Ability to perform in a high-energy, dynamic and team-oriented environment Required to sit for extended periods of time at a desk Location: In office: 14313 N. May Avenue, Oklahoma City, Ok, 73134 Work Schedule: Monday- Friday 8-5. Schedule is flexible. Remote with one in-office day each month Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. Job Category: Corporate

Job Description Champion Plumbing is currently hiring for a full-time Sewer Sales Representative to expand our business by selling sewer systems to our customers in the Edmond, OK area. This plumbing sales position earns a annual salary of $30,000 plus a 5% sales commission, which amounts to an earning potential of $75,000 to $130,000 per year. In addition to competitive pay and our positive and friendly culture, we offer our Sewer Sales Representative the following benefits: Paid time off (PTO) CrossFit membership Company van Quarterly bonuses So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon! DAY-TO-DAY In this position, you work in the field, directly interacting with our customers and helping them choose sewer solutions that best fit their needs. You use your plumbing expertise to evaluate the customer's situation and determine which of our services we can offer them. You're sales-driven, but you recognize that building strong relationships is just as important as closing deals. You strive to provide excellent customer service and represent our business well so that clients continue to come back and send us referrals. In addition to your duties in the field, you participate in trainings with our team so that you can grow and develop as a professional. You love the challenge of exceeding your personal goals and helping grow our business! ABOUT CHAMPION PLUMBING We are a family-owned residential service company that serves the OKC metro and surrounding areas. There's a reason our slogan is "Love. Serve. Care." It's because we're all about service and care about our customers! The last thing any homeowner wants is to deal with a plumbing problem. But when it happens, they can rest easy knowing that they have a team of caring pros on their side to solve the problem as quickly as possible. We want to serve our community and bless our employees. We pride ourselves on being just as focused on our employees as our customers. Our team members enjoy competitive benefits and a family-oriented work culture. OUR IDEAL SEWER SALES REPRESENTATIVE Positive attitude - upbeat, honest, and assertive Self-starter - motivated to begin tasks or undertake projects without prompting or encouragement from others Adaptable - works well under pressure and thrives in a fast-paced environment Client-oriented - maintains good professional relationships with clients If this sounds like you, keep reading! REQUIREMENTS FOR A SEWER SALES REPRESENTATIVE Sewer camera or rodding experience If you meet the above requirements, we need you. Apply today to join our team as a Sewer Sales Representative! Location: 73034 Job Posted by ApplicantPro

Call Center Representative Customer Service | Business Development Job OverviewThe Contact Center Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consultants, customers, and leadership. Flexible to support changing priorities and needs.About UsAt Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them. We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact. In this role you will· Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes.· Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints.· Coordinate and supply necessary documentation within online reporting trackers as needed.· Utilize internal systems to access and research customer accounts and history.· Confer with customers by telephone to provide information about products or services.· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken.· Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems.What we would like to see from you· Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.· Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.· Oral Communication: Shaping and expressing ideas and information in an effective manner.· Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.· Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.· Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.Required Education and Experience· High School diploma or equivalent required.Preferred Education and Experience· Proficiency in Excel highly preferred. Additional Eligibility Qualifications (Knowledge, Skills, Abilities) Skills Active Listening - Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Service Orientation - Actively looking for ways to help people.Coordination - Adjusting actions in relation to others' actions.Time Management - Managing one's own time.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Monitoring - Monitoring/Assessing performance of oneself to make improvements or take corrective action.Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Abilities Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.Importance of Being Exact and Accurate - The ability to be very exact or highly accurate in performing daily duties.AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Classification & BenefitsThe classification is Non-Exempt. Your pay will be based on your skills and experience - talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance.Compensation1400 calls for monthly goal = $60043 appts = $1,45033 appts = $90024 appts = $45050% comms from appts made = About $300Hourly Rate = $10.8840 Hours per week/ 10am-6pmAbout $1600 in Hourly pay Total = $3,950 HighTotal = $2,950 LowIn Office/Not RemoteOther benefits Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Company Cox Communications, Inc. Job Family Group Sales Job Profile Inside Relationship Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 5% of the time Work Shift Day Compensation Hourly pay rate is $17.02 - $25.48/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $28,340.00. Job Description Client Solutions Retention Representative (Cox Business) Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity. If you've got the talent to turn connections into meaningful partnerships, we want to hear from you. At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies. We're on the hunt for an Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed - all while driving revenue and advancing your own career. Ready to work with a team that's as invested in your success as you are? Let's talk! What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: * A competitive salary and top-notch bonus/incentive plans. * A pro-sales culture that honors what salespeople (like you!) contribute to our success. * Exceptional work-life balance, flexible time-off policies and accommodating work schedules. * A true team environment, with 3 days of real-life collaboration in the office. * Comprehensive healthcare benefits, with multiple options for individuals and families. * Generous 401(k) retirement plans with company match. * Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. * Professional development and continuing education opportunities. * Access to financial wellness/planning resources. Check out all our benefits. What You'll Do You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs while also assisting with billing related inquiries Here's a look at what you'll be doing: * Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers. * Answering customer billing calls creating a best in class experience while assisting with billing related needs. * Driving additional revenue with a focus on customer needs and exploring upsell opportunities. * Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services. * Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell. * Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons. * Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported. * Working with sales support to find the best solutions and resolve installation or service challenges. * Educating customers on how to maximize their Cox Business products and services, including features, billing and charges. * Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies. Who You Are You're an empathetic listener with a knack for solving problems. Here's what sets you apart: Minimum: * 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field. * Proficiency with computers and common business software. Preferred: * An associate degree or technical certification in a related discipline. * B2B sales experience with a proven track record of meeting quotas. * Background in revenue generation or customer retention roles. * Experience in the communications industry or with a major communications equipment vendor. Your next big opportunity starts here. Apply to Cox today! Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Job Details APMEX DOWNTOWN - Oklahoma City, OK Full Time High School $42000.00 - $45000.00 SalaryDescription We are seeking a local candidate for this role! We would love to see you in our downtown OKC office Tuesday-Thursday to experience our culture! Inbound Sales Representatives at APMEX are responsible for placing sales and purchasing orders for clients. They buy and sell precious metals such as gold, silver, platinum, and palladium. In addition, this position will help maintain APMEX clients by building client relationships through superior customer service, consistent communication, and market updates. Responsibilities: Answer inbound sales call and provide education on various product lines that are suitable for the client's investment goals Answer inbound purchasing calls to assist the client with the items they're looking to liquidate Analyze the needs of prospective clients and quote pricing accordingly Maintain a database of leads and referrals Manage a complete sales/purchasing cycle from prospecting, placing the order, and delivery Be current and up to date on the financial market Proactively anticipate client(s) needs and assess risk Place outbound calls as required to follow up on potential transactions Respond to Retail Purchasing email quotes Diagnose, research, and resolve client concerns and requests APMEX is a multibillion-dollar eCommerce company that is the leader in Precious Metals. Our customers love our selection and service - our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry while small enough to listen to and care about our employees. Without their dedication, APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! See why APMEX was "Voted as one of the Best Places To Work in Oklahoma!" Qualifications Education: Associates degree or bachelor's degree in Sales, Marketing, Communications, Business Administration or any related field , but an equivalent combination of education and experience will be considered Experience: 1+ years of professional experience in fields such as Sales, Purchasing, and Marketing is preferred Prior call center experience is preferred Data entry and reporting experience is preferred Computer Skills: Experience with Microsoft Word, Outlook, and Excel At APMEX, our employees have access to extraordinary benefits including: Medical, Dental, and Vision Short Term Disability & Long-Term Disability Life Insurance 401K (Company matches!) Free Lunch every day Tuition Reimbursement College Debt Repayment 9 Paid Holidays Paid Time Off with Sell Back Option Paid Day off for your Birthday Paid Volunteer Opportunities Lunch and Learns Free Downtown Parking

Country USA State Oklahoma City Stillwater Descriptions & requirements About the role: The Fast Track Sales Program at TQL is an opportunity to build a career with an industry leader that offers an award-winning culture, high earning potential with uncapped commission and significant opportunities for compensation and advancement. We will pay to relocate you to Cincinnati, Ohio to train with some of the top brokers in the company. Once you've completed training and built a solid book of business, TQL will pay to relocate you again to any of our 60+ offices nationwide. Our best in-class training and mentorship program will teach you everything you need to know about sales, logistics and supply chain management. POSITION IS LOCATED IN CINCINNATI - PAID RELOCATION PROVIDED What's in it for you: * $50,000-$55,000 minimum compensation your first year, based on education * Includes base salary, sign-on bonus and housing allowance * Uncapped commission opportunity * Our average sales representative hits six figures after three years of selling * Want to know what the top 20% earn? Ask your recruiter * Relocation assistance package to help you get settled in Cincinnati Who we're looking for: * You compete daily in a fast-paced, high-energy environment * You're self-motivated, set ambitious goals and work relentlessly to achieve them * You're coachable, enjoy solving problems and thinking on your feet * College degree preferred, but not required * Military veterans encouraged to apply What you'll do: * Receive 6 months of direct training from experienced Logistics Account Executives * Help your account executive solve customer needs, find carriers for time-sensitive freight and manage daily operations * Participate in hands-on and virtual training sessions * Develop negotiation skills through prospecting and cold calling * Build your book * Use your training to meet sales metrics and become eligible for commission * Establish relationships to close new customers * Negotiate prices with customers and carriers * Resolve freight issues to ensure timely pickup and delivery What you need: * Elite work ethic, 100% in-office * Strong negotiation skills with ability to handle conflict * Entrepreneurial mindset and exceptional customer service Why TQL: * Certified Great Place to Work with 800+ lifetime workplace award wins * Outstanding career growth potential with a structured leadership track * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Call Center Representative - Oklahoma City, OK at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position. Your role in our mission This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes. * Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed * Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved * Adhere to the client's SLAs and consistently meet production targets * Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes * Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow What we're looking for * 2 or more years of customer service experience in any industry * Knowledge of basic help desk software, computer software and Microsoft Office applications * Strong problem-solving skills to bring inquiries to effective resolution * Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally * Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries What you should expect in this role * Must live in driving distance of Oklahoma City, OK. #LI-HYBRID #LI-CM1 The pay range for this position is $27,200 - $38,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference. Why Maximus? - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Competitive Compensation - Quarterly bonuses based on performance included! Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Fluency in languages (English and Spanish) - Six months of customer service experience - Excellent soft phone skills - Good computer navigation skills - A quiet and distraction free work area #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.50 Maximum Salary $ 16.50

**City** Oklahoma City **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity. ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table. We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success. **What You Will Do** - JOB SUMMARY Make sales to retailers, primarily in the form of commitments from retailers to increase stock, place orders, stock new product lines, provide and expand shelf space, participate in incentive programs and pre-shipment programs, allow promotional placements, and assign prime placement to products and promotional materials. Identify opportunities to drive volume and market share in your assignment. Optimize coverage to meet and/or exceed objectives by continually challenging the status quo. Establish credibility and increase influence in assignment to support and maximize sales and promote company priorities and goals. Actively seek to gain insights through retail activities that can be communicated and reported to strengthen the team and Company Brands. - WHAT YOU WILL DO _(This list is not exhaustive and may be supplemented as necessary by the Company)_ Sales Sell company products, programs, and promotions to retailers. Develops selling plans that resonate with retailers and encompass conceptual selling themes across all company categories. Demonstrates product and industry knowledge to effectively market and sell Company products. Collaborates with division resources to identify sales opportunities that can be acted upon to drive sales performance. Be accountable for delivering all assigned retail execution objectives and key company priorities within your respective assignment. Retail Partnership Develops and maintains strong retail partnerships across the assignment Identify company opportunities within the assignment and provide input to Division Sales Manager on potential areas for improved sales. Model ability to influence retailer to support company sales and key strategies and initiatives Penetrate consumer and retailer insights to drive alignment between the Company and the consumer. Retail Coverage Measure resources to maximize time allocation on a store-by-store basis to maximize productivity and meet objectives. Ensures alignment to retail cycle plan coverage objectives and overall coverage model parameters. Optimize assignment coverage designs to maximize retail activity time in achieving strategic objectives. Retail Store Development Ensures placement and services of all merchandising fixtures/displays to present a competitive merchandising advantage across all Company categories Ensures all requirements of our retail partnership agreements are being maintained by retail stores Ensures and maintains all promotional programs and competitive pricing initiatives. Retail Communication & Insights Gains and maintains acceptance by retailers to use the "ITG Portal" as the primary method for reimbursement and tracking Share best practice approaches with Division Sales Manager to improve sales and overall division business performance. Solicit and report customer and competitive insights to identify critical sales opportunities and provide solutions to Division Sales Manager/HQ. Performs other job-related duties as assigned **Qualifications** - REQUIRED MINIMUM QUALIFICATIONS: Education and Experience: + High School Diploma/GED. + Must be 21 years of age or older. + Must possess a valid driver's license issued from state of residence. Knowledge of: + Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams. Skilled in: + Verbal and written communication + Attention to detail + Problem/situation analysis + Effective time and task management + Multitasking capabilities + Flexibility and adaptability Ability to: + Make sales and obtain commitments. + Communicate to a broad and diverse audience. + Maintain effective working relationships. + Demonstrate critical thinking. + Work with diverse populations and varying education levels. + Receive and communicate information orally and in writing. + Prioritize assignments, workload, and manage time accordingly. - PREFERRED QUALIFICATIONS: Education and Experience: + Bachelor's degree in Business Administration or related field of study with 1+ years related sales experience. **Work Environment and Physical Demand** + Employee must live within the boundary of the assignment or within a pre-approved mileage from the boundary or be willing to relocate at your own expense. + Requires moderate physical effort. Occasionally lifts or moves light objects (10-50 lbs.). + Able to bend, crouch, stretch, climb, or reach in retail environments. + Walks, sits, or stands for extended periods. + Travel required based on assignment needs. + Occasional exposure to noise, dust, or weather. + Operates in a retail and wholesale environment. + Requires prolonged machine operation including vehicle, computer, and keyboard equipment. _This is intended to be generic in nature and describe the essential functions of the job. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position_ . **What We Offer** - Competitive benefits package that includes medical/dental/vision/life insurance/disability plans - Dollar for dollar 401k match up to 6% and 5% annual company contribution - 15 Company-paid holidays - Generous paid time off - Employee recognition and discount programs - Education assistance - Employee referral bonus program **Applicant Information** This describes the essential functions of the job at the time the was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated. **ITG Brands and ITG Cigars provides equal employment opportunities.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* . **SHARE THIS JOB** The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position. All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information. ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* (Talen%74Acquisition%40%69t%67b%72ands.%63om) . We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see our Privacy Policy (****************************************** . If you are a job applicant from California, additional information can be found on our California Applicant Privacy Notice (******************************************************* . If you have questions, contact us atprivacy@itgbrands.com (priv%61%63y@i%74gb%72ands.co%6D) .

Job Description About You Looking For a Career, Not a Job? If you have a passion for people and a love for sales, this is the career opportunity you have been waiting for. If you are a self-motivated and detail oriented individual, we will provide the tools and training you need to achieve outstanding success in home builder flooring sales. If you're the type of person who desires compensation based on results, your financial security is assured by being assertive, creative, and by building your client base. This position offers outstanding earning potential for the right individual. About Us: For nearly 70 years, our company has long been regarded as one of the premier flooring businesses in Oklahoma. Locally owned and operated, we are known for our superior customer service enhanced by a professional staff. Because we belong to the largest floor covering cooperative in the world, our company offers the very best flooring products and highly qualified installation technicians. We believe in creating a family friendly work environment, where each person is an integral member of the team, yet responsible for his or her own results and earning potential. We are proud of our heritage, and would like to find an individual who will excel and prosper in a fast paced environment becoming a valued member of our team. About the Position This position requires an individual to interact with potential customers, and to build confidence and commitment to our products and services. Therefore, the ideal candidate must be willing to divide his or her work time between the store, visiting customers' business or offices, managing field projects, prospecting for new clients, and networking within the community. It is also expected that the individual will be a self-starter, personally well organized, and willing to create new business, all while providing outstanding customer service and follow-up. Duties Although not an all inclusive list, the following are some of the duties and expectations for this position: Visiting potential customers (such as realtors, property managers, and home builders) Building client relationships Answering questions from, and providing information to, customers about our company, our products, and our services Networking regularly, and working effectively with other store employees Creatively pursuing new leads on your own Strong closer Persistent follow up A strong belief that you are the best option for the client Completing takeoffs and submitting bids for projects Managing the projects from beginning to end Negotiating contracts Executing marketing programs Building a book of business that continually grows because of your follow-up and client management abilities Belonging to a variety of local organizations and business groups Requirements The skills and abilities we're seeking include: Home builder flooring sales, or related experience, is required Outside sales experience is required Past project management experience is desirable Must have reliable transportation in order to get to work, and to visit customers' businesses Must have open and flexible work availability Must have strong knowledge of Microsoft Office or Google Workspace programs, and be willing to learn our operating system Excellent oral and written communication skills Professionalism, to include dependability, accountability, and punctuality Self-motivated and internally driven to excel in your position and career Time management skills for juggling multiple (and sometimes competing) deadlines and deliverables Benefits What We Offer Guarantee: $40,000 annually. This is simply a guarantee. Our incentivized compensation provides potential earnings of $80,000 annually and above Medical and dental insurance Retirement Plan with up to 3% company contribution Paid Time Off (PTO) Paid Holidays Employee discounts on products and services Company tablet (iPad, Android, etc) provided Potential for growth within the organization Beautiful Showroom and Merchandising System How to Apply We kindly ask for no emails or phone calls be sent to our store as a means to further your application process.Please do not personally deliver resumes to the store. These efforts will not enhance your opportunity for consideration, and we are not equipped to respond to these requests.We thank you kindly in advance for your adherence to this request. Candidates who meet our selection criteria will be contacted by e-mail or phone for the next step in our hiring process, and in certain instances, may be asked to take an online assessment. Thank you for your interest in our position.We appreciate the time you have taken to apply with us. Our Companyis an Equal Opportunity Employer Work Remotely Flexible work from home options available About Us Flooring America of Oklahoma Cityhas been providing and servicing flooring products since our founding in 1958. For over 60 years, we have been servicing the greater Oklahoma City area with quality products and a personal touch that has been the foundation for our long term success. We understand the value of quality flooring products and offer a wide selection of carpet, tile, hardwood, laminate, and luxury vinyl flooring. Our team is eager to get to know our clients and help them with all of their flooring needs. We offer in-home services and are highly skilled in both residential and commercial flooring installations. We look forward to meeting our client's every need at our showroom in Oklahoma City. As part of America's leading flooring retail group, our 500-store nationwide buying power guarantees our clients low prices on thousands of carpets and other flooring options backed by the most solid warranties in the floor covering industry. Our company is locally owned, so we can guarantee a truly unique level of personal service. Our goal is to make sure our clients enjoy their shopping experience from selection to installation and find exactly what type of flooring they want so that they are confident in their purchase.

Job Description Are you looking to start a sales career or break into the insurance industry? We want highly motivated and determined job seekers to APPLY TODAY. No matter your sales experience, we'll invest in your success. We understand that it takes time to build a business, to develop the proper skills and understanding, and to excel in this field. We provide our new Sales Representatives with ongoing training and support on their path to success so they can best serve our customers! Benefits Hourly Base Salary + Commission + Bonus Opportunities Flexible Schedule Career Growth Opportunities Responsibilities Meet new business production goals and objectives as established. Develop insurance quotes, make sales presentations, and close sales. Call prospective customers by operating VOIP telephones, automatic dialing systems, and other internet technologies. Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Confident, self-starter who works well independently. Must be highly self-motivated. Strong communication skills, both oral and written. Bilingual, fluent in both English and Spanish is beneficial. A Property & Casualty license is preferred but will train good individual.

: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. Job Posting External Aftermarket Sales Representative Job Responsibilities: This business-to-business sales position is responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales. Pursue new business and develop key existing accounts in an assigned territory. Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business. Develop sales strategies, proposals, and forecasts. Develop and conduct product demonstrations and sales presentations. Prepare quotations, cost reports, performance reports and customer correspondence. Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction. Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information. Discuss sales activities with management. Qualifications: High School diploma or equivalency. Bachelor's degree in business management, marketing, entrepreneurship, professional selling, or related business program, or several years of successful sales experience a plus. Good communication, interpersonal, organizational, and computer skills. Valid driver's license, good driving record, and the ability to safely operate lift trucks. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities

Job Description Correspondence Representative Schedule: Monday-Friday Starting Pay:$15/hour The Correspondence Representative plays a key role in supporting the daily operations of a medical billing department by accurately reviewing, routing, and processing incoming correspondence. This position ensures timely handling of documents, clear communication between departments, and accurate updates to patient records and billing systems. Key Responsibilities Open, sort, and process all incoming physical and electronic mail. Review incoming correspondence to determine appropriate next steps and route items to the correct department for follow-up. Fulfill requests for billing statements and medical records in accordance with company procedures and confidentiality guidelines. Update patient demographic information in the billing system to ensure accuracy and completeness. Verify patient insurance eligibility using designated online portals and resources. Retrieve Explanation of Benefits (EOBs) from provided websites for billing and documentation purposes. Identify, document, and assist in resolving patient billing concerns in a professional and timely manner. Qualifications Prior administrative, billing, or healthcare office experience preferred. Strong attention to detail and organizational skills. Ability to read, interpret, and route correspondence accurately. Excellent communication and customer service abilities. Proficiency with computer systems and comfort navigating multiple websites. Commitment to maintaining confidentiality and handling sensitive information appropriately. #HP TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER See the great things people are saying by checking out our Google reviews, along with our Facebook, LinkedIn, Instagram, X/Twitter.Please visit the Career Centeron our website for some helpful resources to help in your job search, to build a resume, for interview tips and many job opportunities! * Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence. * Maintain files and control records to show correspondence activities. * Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service. * Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence. * Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints. * Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary. * Compile data from records to prepare periodic reports. * Route correspondence to other departments for reply. * Present clear and concise explanations of governing rules and regulations. * Process orders for goods requested in correspondence. * Compose correspondence requesting medical information and records. * Ensure that money collected is properly recorded and secured. * Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature. * Compute costs of records furnished to requesters, and write letters to obtain payment. * Obtain written authorization to access required medical information. * Compile data pertinent to manufacture of special products for customers. * Complete form letters in response to requests or problems identified by correspondence. * Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations. * Confer with company personnel regarding feasibility of complying with writers' requests. * Type acknowledgment letters to persons sending correspondence. * Prepare records for shipment by certified mail. * Submit completed documents to typists for typing in final form, and instruct typists in matters, such as format, addresses, addressees, and the necessary number of copies.

Job Description Welcome to Trophy Insurance Solutions, a thriving insurance company rooted in Warr Acres, Oklahoma. We're an enthusiastic team that places high value on innovation and precision, with our feet firmly planted in the community. As we look to expand our team, we're seeking a dynamic Sales Development Representative to be a cornerstone in our sales management team. This exciting role offers the opportunity to contribute to our growth by identifying new business opportunities, building client relationships, and establishing our reputation for excellence in the insurance industry. Stepping into this role means engaging with a diverse range of clients, providing tailored solutions, and driving sales to new heights. If you are spirited, goal-driven, and eager to make a significant impact, this is your chance to shine and grow with us at Trophy Insurance Solutions. We're eager to see how you can help propel us forward. Benefits Annual Base Salary + Commission Health Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Flexible Schedule Responsibilities Client Acquisition: Identify and engage potential clients through a variety of sales strategies and communication channels. Relationship Management: Build and maintain strong relationships with clients to ensure long-term satisfaction and loyalty. Market Analysis: Conduct market research to identify new opportunities and trends within the insurance industry. Sales Strategy: Develop and implement innovative sales strategies to increase company revenue and achieve business objectives. Networking: Attend industry events and network with potential clients to expand business opportunities. Collaborative Efforts: Work closely with internal teams to ensure seamless delivery of service and align sales activities with company goals. Reporting: Prepare and present detailed reports outlining sales activities, results, and recommendations for future strategies. Requirements Education: Bachelor's degree in Business, Marketing, or a related field is preferred. Experience: Proven experience in sales or business development, preferably within the insurance industry. Communication Skills: Excellent verbal and written communication skills with a customer-centric approach. Networking: Strong ability to build and maintain professional relationships with clients and partners. Motivation: A proactive approach, with an eagerness to tackle challenges and achieve targets. Technical Skills: Competent in using CRM software and Microsoft Office Suite. Availability: Must be able to work full-time from our Warr Acres, Oklahoma office.

TEAM UP WITH US! The Inside Sales Representative is responsible for selling products for manufacturer or distributor to business and industrial establishments or individuals at sales office, store, and showroom. DO YOU HAVE WHAT IT TAKES? WHAT YOU'LL DO: * Documents lists of prospective customers in the CRM system for use by the sales organization, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources. * Pre-qualifying sales leads for follow-up by the outside sales force. * Calls regular and prospective customers to solicit orders. * Displays or demonstrates product, using samples or catalog, and emphasizes features and benefits. * Quotes prices and credit terms and prepares sales contracts for orders obtained. * Prepares reports of business transactions and keeps expense accounts. * Works with other inside sales representatives to keep account activities and literature up to date. * Coordinates customer training. * Enters new customer data and other sales data for current customers into computer database. * Develops and maintains relationships with purchasing contacts. * Investigates and resolves customer problems. WHAT YOU'LL NEED: * Bachelor's degree (B. A.) from four-year college or university; and/or one to two years related experience and/or training. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to write routine reports and correspondence. * Ability to speak effectively before groups of customers or employees of organization. * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. * Knowledge of MS Word, MS Excel Spreadsheet software. * Valid driver's license and clean driving record. * Ability to set and achieve challenging goals; to demonstrate persistence and overcomes obstacles. * Ability to self-measure against a standard of excellence. * Tolerance for and capacity to take calculated risks to accomplish goals. * Ability to speak clearly and persuasively in positive or negative situations, to listens and get clarification; Positive responsiveness to questions. * Ability to demonstrate group presentation skills and participate in meetings. * Ability to maintain confidentiality, listen to others without interrupting, and to keep emotions under control. * Openness to others' ideas and new experiences. WHY WORK WITH US? * We like to take care of business and have fun doing it! * We offer health, dental, vision, life, and more as a comprehensive benefits package. * Don't you want to work with awesome people? IMPORTANT INFORMATION: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Required travel up to 10%. This position is considered a safety sensitive position. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO/AA

Role: Call Center Agent / Customer Service Representative (Reservation / Travel) Shift Timings: Between 8 AM to 8 PM EST Rotational shifts (9 hours including 1-hour lunch break) Working Mode: 5 days a week with 2 days off shifts will include weekends About company: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT's global footprint consists of 30 delivery centers Job Summary: We are seeking a motivated and customer-focused Call Center Agent/ Customer Service Representative/ Travel Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans. Qualifications Min. 1 year of experience as an Call Center Representative or Customer Service required. Or 6 months of Hotel front desk, Receptionist or travel industry experience required. High school diploma or equivalent; Additional education preferred but not necessary Must be at least 18 years of age Must be able to pass background check Key Responsibilities Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries. Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently. Maintain up-to-date knowledge of travel products, services, policies, and promotions. Accurately document customer interactions and follow up as needed. Collaborate with team members and leadership to meet performance goals and service standards. Training Pay Structure Training Period: $16.00/hr Post-Training: Increase to $17.00/hr After 90 Days of Employment: Increase to $17.50/hr It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Cellular Sales Call Center Representative Customer Service | Business Development Job Overview The Contact Center Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consultants, customers, and leadership. Flexible to support changing priorities and needs. About Us At Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them. We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact. In this role you will · Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes. · Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints. · Coordinate and supply necessary documentation within online reporting trackers as needed. · Utilize internal systems to access and research customer accounts and history. · Confer with customers by telephone to provide information about products or services. · Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken. · Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems. What we would like to see from you · Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization. · Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. · Oral Communication: Shaping and expressing ideas and information in an effective manner. · Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. · Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics. · Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Required Education and Experience · High School diploma or equivalent required. Preferred Education and Experience · Proficiency in Excel highly preferred. Additional Eligibility Qualifications (Knowledge, Skills, Abilities) Skills Active Listening - Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Service Orientation - Actively looking for ways to help people.Coordination - Adjusting actions in relation to others' actions.Time Management - Managing one's own time.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Monitoring - Monitoring/Assessing performance of oneself to make improvements or take corrective action.Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Abilities Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.Importance of Being Exact and Accurate - The ability to be very exact or highly accurate in performing daily duties.AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Classification & Benefits The classification is Non-Exempt. Your pay will be based on your skills and experience - talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance. Compensation 1400 calls for monthly goal = $600 43 appts = $1,450 33 appts = $900 24 appts = $450 50% comms from appts made = About $300 Hourly Rate = $10.88 40 Hours per week/ 10am-6pm About $1600 in Hourly pay Total = $3,950 High Total = $2,950 Low In Office/Not Remote Other benefits Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.