The CSAT Agent safeguards customer satisfaction during circuit discontinuance and migration activities across designated wire centers. You will proactively communicate, capture feedback, resolve issues, and drive CSAT improvements throughout the transition, partnering closely with Engagement Managers, Fulfillment Executors, and Data Analysts. The objective is to ensure continuity of service, transparent communication, and optimal customer satisfaction during migrations and disconnections.
CSAT measurement & improvement:
Run structured CSAT touchpoints (surveys, callbacks), log qualitative comments, and convert feedback into improvement actions.
Collaborate with Data Analysts to segment dissatisfaction drivers and publish weekly insight summaries to pod leadership.
Stakeholder collaboration
Work hand‑in‑hand with Engagement Managers and client sales teams to align messaging and resolve customer concerns quickly.
Maintain accurate case notes and status in program trackers/dashboards; contribute to governance and reporting cadences.
Compliance & documentation
Adhere to AT&T standards for data accuracy, privacy, and communication records; ensure inventory disposition is reflected in the systems of record.
Outcomes & KPIs (program‑aligned)
Customer Satisfaction (CSAT): Achieve/maintain target CSAT for migration interactions; reduce escalations week‑over‑week across pods. (Program emphasis on “optimal customer satisfaction.”)
First‑Contact Resolution (FCR): Resolve defined classes of issues without handoff; hit FCR targets agreed in pod runbooks.
Communication Quality: 100% adherence to approved outreach scripts and compliance requirements; zero privacy incidents.
Data Hygiene: 100% accurate case logging and disposition updates in trackers/dashboards.
Qualifications:
2-4 years in customer success, enterprise care, or telecom migration projects with measurable CSAT outcomes.
Excellent verbal/written communication; ability to simplify complex migration steps for enterprise stakeholders.
Experience with ticketing/CRM tools and structured survey/feedback collection.
Salary Range: $40,000 - $55,000 per year
$40k-55k yearly 3d ago
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Customer Care Representative
Prokatchers LLC
Representative job in Dallas, TX
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution
Ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines.
Verifies insurance coverage or determines patient self-pay responsibility and provides cost information
$28k-35k yearly est. 5d ago
Customer Service Rep
Beacon Hill 3.9
Representative job in Mansfield, TX
Pay: $17-$18 per hour Schedule: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)
Temp-HIRE
We are seeking a reliable and customer-focused Customer Service Representative (CSR) to join our team. This role involves assisting customers with rental car pick-up and drop-off, performing vehicle inspections, and ensuring a smooth and positive experience.
Key Responsibilities
Greet and assist customers during vehicle pick-up and drop-off.
Complete paperwork and checklists following vehicle inspections.
Perform light cleaning of vehicles when necessary.
Work primarily outdoors with some duties inside the warehouse.
Qualifications
Strong customer service and communication skills.
Ability to work in outdoor conditions.
Detail-oriented and organized.
Previous experience in customer service or automotive industry is a plus.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
$17-18 hourly 3d ago
Technical Customer Service Representative
Cornerstone Technology Talent Services 3.2
Representative job in Irving, TX
Type: Contract to Hire
We are seeking a Technical Customer Service Representative to support proprietary technology platforms and deliver an exceptional, white-glove customer experience. This role blends technical troubleshooting, customer support, and detailed review of home inspection data. You will help guide users through setup, connectivity, and product usage while ensuring accuracy and professionalism across every interaction.
Responsibilities
Conduct digital quality assurance on self-guided home inspections: review photos, validate details, and identify issues.
Guide customers through virtual or phone-based home inspections step-by-step.
Assist users with installation, setup, WiFi connection, app usage, and sensor connectivity.
Troubleshoot issues such as device pairing, alerts, and connectivity problems.
Document calls, resolutions, and inspection findings to support process and product improvements.
Make proactive outreach calls to improve product adoption and customer satisfaction.
Maintain clear, professional communication via phone, email, and text.
What We're Looking For
High School Diploma or GED required; bachelor's degree preferred.
1+ year of experience in technical support, help desk, call center, or field service.
Experience troubleshooting mobile devices, WiFi connectivity, or IoT/smart-home systems.
Strong communication skills and problem-solving ability.
High attention to detail and ability to thrive in a fast-paced environment.
Customer-first mindset, proactive attitude, and willingness to learn.
Ability to work onsite with flexibility across different shifts.
Why This Role Is Great
Collaborative, dynamic environment.
Opportunities for professional growth, including training and advancement into tech support, product specialist, or leadership roles.
Direct exposure to innovative technology and hands-on product improvement.
$29k-36k yearly est. 3d ago
Inside Sales Representative
Oak Wood Ventures 4.2
Representative job in Dallas, TX
About Oak Wood: Oak Wood owns and operates a growing portfolio of multifamily and manufactured housing communities across the United States. Our success is driven by a sales-focused, customer-centric approach that combines operational excellence with strategic marketing to attract buyers, convert leads, and maximize the value of every community we serve.
About the Role: As an Inside Sales Representative, you are the voice of Oak Wood and the frontline driver of our home sales efforts across 87 communities nationwide. You will engage prospective homebuyers through inbound phone calls, emails, texts, and social media messages-educating, qualifying, and converting interest into scheduled appointments and closed sales.
This role is ideal for a confident communicator who thrives in a fast-paced, high-volume sales environment and understands how to move leads through the funnel with urgency, professionalism, and enthusiasm.
Key Responsibilities
Serve as the primary sales contact for all inbound inquiries related to home sales via phone, email, text, and social media.
Deliver compelling, accurate information about Oak Wood communities, home models, pricing, availability, amenities, and lifestyle benefits.
Actively sell by building rapport, uncovering buyer needs, overcoming objections, and guiding prospects toward next steps.
Qualify leads and efficiently schedule appointments, tours, and follow-ups for onsite sales teams.
Consistently log and manage lead activity in the CRM, ensuring clean data and timely follow-up.
Execute outbound follow-ups to re-engage warm and inactive leads and improve conversion rates.
Partner closely with marketing to align on campaigns, promotions, and messaging across all channels.
Stay current on inventory, pricing changes, promotions, and community updates across the portfolio.
Deliver an exceptional, bilingual customer experience that reflects Oak Wood's brand and values.
Track and report on call volume, lead conversion, response times, and sales performance metrics.
Qualifications
Proven experience in inside sales, customer service, call center, or lead-driven environments (real estate or homebuilding preferred).
Strong persuasive communication skills-both verbal and written.
Ability to manage multiple conversations and channels simultaneously in a high-volume setting.
Results-oriented mindset with a strong sense of urgency and follow-through.
Experience working with CRM systems and Microsoft Office Suite.
Bachelor's degree in a related field preferred.
Preferred Attributes
Passion for real estate and helping people find the right home.
Confident closer with a consultative sales approach.
Self-starter who takes ownership of performance and outcomes.
Positive, high-energy attitude with a team-first mentality.
Comfortable representing a brand across phone, digital, and social platforms.
Why You'll Love Working at Oak Wood
Entrepreneurial Environment: Expand your skill set, grow professionally, and make a measurable impact on sales performance.
Culture & Benefits: Competitive benefits package including 401(k), health, dental, vision, HSA/FSA, and Life Time Fitness gym membership. We prioritize work-life balance and celebrate individual and team success.
Flexible Work Option: After three (3) months of service, employees may work remotely one (1) day per week.
Community-Focused: Oak Wood encourages team bonding, collaboration, and community involvement.
Oak Wood is an equal opportunity employer.
$47k-74k yearly est. 4d ago
Sales Development Representative
Whitebox Real Estate, LLC
Representative job in Dallas, TX
Compensation: Competitive base + aggressive commission + performance incentives
Benefits: Medical + dental + vision + 401(k)
Required: Texas Real Estate License
Who We Are
Whitebox Real Estate is a boutique, tenant-focused commercial real estate firm built to challenge the big players (CBRE, JLL, Cushman & Wakefield). We exclusively represent tenants-helping founder-led businesses, growth-stage companies, and multi-location enterprises make the smartest, most strategic real estate decisions. No conflicts of interest. No corporate red tape. Just sharp, relentless execution.
Now, we're looking for a highly intelligent, tough, and accountable sales producer with an active Texas real estate license.
Who You Are
Hunter: You can prospect, pitch, and close high-value accounts.
High-IQ Thinker: You anticipate challenges three steps ahead and play chess while others play checkers.
Tough & Accountable: You set a high bar for yourself-no excuses, just results.
Data-Driven & Strategic: You understand the numbers behind the deals and use data to drive smarter decision-making.
Relentless Executor: You don't wait for perfect conditions. You make things happen.
Articulate & Persuasive: You can sell a vision, negotiate with C-suite executives, and write compelling, concise communication.
What You'll Do
Sell & Close Deals - Personally drive new business, focusing on multi-location, multimarket portfolio accounts.
Develop Winning Sales Strategies - Work with leadership to refine Whitebox's prospecting, outreach, and deal-closing playbook.
Engage with Founders & C-Suite Executives - Understand the strategic real estate needs of businesses with 20+ employees.
Drive Market Expansion - Help grow Whitebox's presence in DFW and beyond, landing major accounts.
What You Need to Succeed
2+ years of high-performance B2B sales experience (Commercial Real Estate, SaaS, Finance, or other complex sales industries preferred).
Experience selling to C-suite executives
Strong negotiation & financial acumen-you understand numbers, leases, and deal structures.
Excellent writing & communication skills-can craft persuasive messaging with clarity.
Extreme accountability & discipline-you don't just meet quotas, you set the standard.
Competitive drive-you want to beat the big firms, not work for them.
Why Join Whitebox?
Uncapped earning potential - Performance is rewarded, not politics.
Direct impact - You're not a cog in a machine. Your work shapes the company's success.
No corporate BS - We move fast, execute with precision, and support each other to win.
Build something big - Help redefine tenant representation.
Ready to take ownership and make an impact? Apply now and let's talk.
$41k-64k yearly est. 4d ago
Customer Service Representative
Insight Global
Representative job in Lewisville, TX
Insight Global is looking for a Remarketing Analyst to join one of their clients in Lewisville, TX. Reporting to the Remarketing manager, the Remarketing Analyst is a key point of contact at primary auction facilities. Duties include processing and the sale of auction vehicles in compliance with the internal Auction Sale Agreement and Comprehensive Auction Agreement. This position involves independent judgment and decision-making initiative.
Major Duties and Responsibilities include monitoring inspection guidelines are being followed by the various 3rd Party Inspection Vendors, reviewing 3rd Party Inspection Vendors monthly invoices for accuracy and provide recommendations for payment outside the established agreement, generating and analyzing performance metrics for 3rd Party Inspection Companies, and managing 3rd party Inspection Companies vendor relationships to maximize accurate and timely inspection.
REQUIRED SKILLS
3-5 years of experience in financial services, sales, remarketing, or auction experience
Excellent customer service skills.
Ability to manage queue effectively.
Strong communication skills.
Ability to handle multiple tasks and adapt to changing priorities, customer disputes, and escalations
Previous experience in a high volume and team-oriented environment
Experience in a customer-facing role.
$26k-34k yearly est. 5d ago
Entry-Level Sales Representative
Biogenic Solutions
Representative job in Addison, TX
Job Opportunity: Entry-Level Sales Representative
Company: Biogenic Solutions Medical Waste, OSHA Compliance & Document Shredding - biogenic.us
Compensation: $50,000 - $60,000 first year, with potential for over $60,000 second year and beyond
Position Type: Full-time
Compensation: Base Salary, Commission, Gas & Cell Phone Allowance
Who We Are: Biogenic Solutions is a fast-growing medical waste removal company based here in Dallas,TX. We pride ourselves on our commitment to our clients, offering personalized and reliable services that larger companies can't match. If you want to be part of a team where your efforts are recognized and you are more than just a number, Biogenic Solutions is the place for you.
Who We're Looking For: We are seeking a driven and ambitious individual who is either fresh out of college or has 1-2 years of work experience. If you haven't quite found your career path yet but are eager to learn and grow, this is the perfect opportunity. We provide ongoing sales training and development to help you succeed.
What You'll Do:
Prospecting: Engage in both in-person and phone-based prospecting to identify potential clients.
Client Meetings: Conduct meetings with prospective clients to discuss their needs and how our services can help.
Account Activation: Successfully activate new accounts and ensure client satisfaction.
Sales Development: Participate in ongoing training and development to hone your sales skills.
Who Should Apply:
Individuals who are driven and money-motivated.
Those who cannot imagine sitting in a cubicle all day and thrive on face-to-face interactions.
Candidates looking for a career in sales, not just a job.
Ambitious individuals who see themselves managing their own teams and potentially running their own office in the future.
Who Should NOT Apply:
Those who are not committed to a career in sales.
Applicants with an MBA or extensive experience looking for a highly structured corporate environment.
Individuals who are not ready to jump in and start immediately.
Why Join Us:
Growth Opportunities: With our rapid growth, there is plenty of room for upward mobility.
Valued Team Member: You'll be part of a close-knit team where your contributions matter.
Comprehensive Training: We provide the tools and training you need to succeed in sales.
Immediate Start: We're looking to fill this position as soon as possible.
If you're ready to take your career to the next level and be part of a dynamic and growing company, we want to hear from you! Apply now and start your journey with Biogenic Solutions.
$50k-60k yearly 2d ago
Patient Account Representative
Delta Dallas 3.9
Representative job in Dallas, TX
Patient Account Resolution Specialist (100% On-Site)
Join a growing healthcare organization with a thriving, supportive culture! We're looking for a Patient Account Representative to be the go-to resource for patients, resolving billing questions, processing payments, and ensuring every interaction is smooth, professional, and positive. This is a hands-on, impactful role where you can make a real difference every day.
Key Responsibilities
Manage a high volume of incoming and outgoing patient communications related to medical billing, account balances, insurance coverage, and payment options
Provide clear, patient-friendly explanations of billing statements, insurance determinations, and financial responsibility
Review, verify, and update insurance information and patient account details
Post and process patient payments while ensuring accurate account documentation
Maintain detailed and timely notes of all patient interactions within the billing system
Partner with internal billing and coding teams to research and resolve account discrepancies
Respond to patient questions through multiple channels, including phone, email, voicemail, and patient portals
Support statement generation, refunds, audits, and other ad hoc projects as assigned
Adhere to all HIPAA, privacy, and compliance standards always
Qualifications
Strong customer service mindset with clear, confident communication skills
Team-oriented, proactive, and willing to go above and beyond
1+ year of medical billing or patient-facing healthcare experience
Solid understanding of insurance plans, medical terminology, CPT/HCPCS codes, and EOBs
Highly organized with the ability to prioritize in a fast-paced environment
Comfortable navigating billing systems and Microsoft Office tools
If you're organized, patient-focused, and ready to make a difference in a fast-paced, growing healthcare environment, we'd love to hear from you!
$28k-35k yearly est. 5d ago
Sales Representative
Optimum 4.2
Representative job in Plano, TX
None
$47k-86k yearly est. 2d ago
Representative, Sales Service - Inbound
Rise Broadband 3.9
Representative job in Irving, TX
is filled.
We are looking for Sales professionals in the Dallas metro area to join our team. Successful candidates must be able to thrive in an environment that is fast paced and constantly changing. You must be an individual who is driven to maximize residential inbound sales inquiries into sales by demonstrating a good understanding of our services, evaluating customer needs and recommending the appropriate products and upgrades to ensure growth and retention of our customer base.
Essential Duties/Responsibilities
Provide customers with product and service information
Build and maintain rapport with customers
Be positive, confident, reliable, friendly and engaged during all calls
Identify customer needs and resolve problems to inquiries regarding Billing and Sales
Provide product sales opportunities and promotions
Capture data, enter clearly and accurately
Recognize, document and alert the supervisor of trends in customer calls
Use customer service skills to appropriately satisfy and retain customers
Utilize tools to check service availability; improve the rate of successful installation
Set appropriate expectations regarding installation and service; reschedule installation appointments as needed
Perform initial and periodic follow-up with customers to ensure satisfaction
Other duties as assigned
Job Requirements
Call center experience preferred
Must possess exemplary verbal, written and interpersonal communication skills
Strong negotiation skills and a track record of telecommunication products is a plus
Outstanding telephone and customer service etiquette
Ability to work independently and be self-motivated
Strong computer skills
Ability to navigate through several applications simultaneously
Knowledge of CSG & Sugar CRM a plus
Keyboard and/or typing skills 30 wpm minimum
Available to work some nights, weekends, and holidays required
Equipment Requirements
A dedicated and quiet workspace free from distractions
A desktop or laptop computer with Windows 10 or newer and a minimum 1GHz processor and 1GB of RAM (or higher). NOTE: We do not allow Chromebooks, Surface Pros, or iPads.
2 monitors for desktops and laptops
A camera/web camera
Reliable internet connection with minimum speeds of 5-10 Mbps upload and 15 Mbps download, with access to a hardwired (Ethernet) connection rather than Wi-Fi, based on the systems we use.
A mouse (if using a laptop) | Or a mouse & keyboard (if using a desktop)
Headphones or a headset (will be provided upon request)
Working Conditions
Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Working conditions may include being in an open (shared) cubicle/workspace area.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
Please feel free to review our Benefits at the following link: *****************************
$34k-50k yearly est. 13d ago
Associate Customer Service Representative Spanish Bilingual Everyday Banking
W.F. Young 3.5
Representative job in Irving, TX
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!
About this role:
Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual reading, speaking, and listening proficiency in Spanish/English
Desired Qualifications:
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Must complete and pass required language assessment
Training Schedule:
Training class starts on 3/9 for 7 weeks. Training hours for weeks 1-4 are 8:30 a.m. - 5:30 p.m. Monday - Friday and weeks 5-7 training hours are 8:30 a.m. - 5 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
Posting Location:
401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039
@RWF22
Posting End Date:
6 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$30k-35k yearly est. Auto-Apply 14d ago
Call Center Representative
Serenity Mental Health Centers 3.7
Representative job in Dallas, TX
Job DescriptionReady to Make an Impact in Healthcare? Join Serenity.
Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach.
No Healthcare Experience? No Problem.
We're not looking for medical backgrounds - we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive - we'll train you on the rest.
The Role: Call Center Representative | Las Colinas, TX
As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment-turning leads into lasting patient relationships.
What You'll Be Doing:
Gently guide hesitant patients to book their first appointment with care & empathy
Convert new leads into patients with confident, results-driven follow-up
Schedule, adjust, and cancel appointments with accuracy
Act as a liaison between established patients and their provider
Working with other healthcare professionals to ensure seamless patient care
Provide information about healthcare services, procedures, and policies
Handle patient concerns, complaints, and questions promptly and professionally
Follow protocols for managing patient inquiries and issues
Resolve patient issues, offer solutions, and escalate when needed
Verifying patient information, insurance details, and eligibility
Accurately enter and update patient info in the EMR system
Other duties as assigned
Who We Are:
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time.
Requirements
What You Need:
High School Diploma or GED
Proven experience in a high-volume customer service industry
Excellent verbal and written communication
Proficiency with MS Office applications a plus
Basic math skills
Benefits
Why You'll Love Working at Serenity:
Starting at $16.50/hour with growth opportunities to $19.50/hour within six months
Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment)
Luxe-level benefits: We cover 90% of medical, dental & vision
401(k) - because your future deserves self-care too
10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
Flexible Shift Hours
$16.5-19.5 hourly 7d ago
Associate Customer Service Representative Spanish Bilingual Everyday Banking
Wells Fargo 4.6
Representative job in Irving, TX
**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life (********************************************* means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!
**About this role:**
Wells Fargo is seeking an Associate Customer Service Representative in **Everyday Banking** . Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
**In this role you will:**
+ Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
+ Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
+ Regularly receive direction from supervisor and escalate questions and issues to more senior employees
+ Interact with team on basic information, plus internal or external customers
**Required Qualifications:**
+ 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ Bilingual reading, speaking, and listening proficiency in Spanish/English
**Desired Qualifications:**
+ Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
+ Ability to execute in a fast paced, high demand, metric driven call center environment
+ Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
+ Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
+ Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
+ Knowledge, understanding and experience of internet, mobile, and social media technology
**Job Expectations:**
+ Must be able to attend full duration of required training period
+ This position is not eligible for Visa sponsorship
+ Ability to work additional hours as needed
+ Schedule may be eligible for a shift differential under the terms of the shift differential policy
+ Must work on-site at the location posted
+ Must complete and pass required language assessment
**Training Schedule:**
+ Training class starts on 3/9 for 7 weeks. Training hours for weeks 1-4 are 8:30 a.m. - 5:30 p.m. Monday - Friday and weeks 5-7 training hours are 8:30 a.m. - 5 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
+ We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
**Posting Location:**
+ 401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039
@RWF22
**Posting End Date:**
6 Feb 2026
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-513959
$31k-38k yearly est. 13d ago
Sales Development Representative
TMS Neuro Solutions LLC
Representative job in Plano, TX
We are seeking an energetic and compassionate individual to join our sales Development team as an entry-level Patient Advocate. In this role, you will support patients and referral partners in helping grow awareness of TMS Therapy and Salience Health. This is a great opportunity to start a career in Salience Health or medical sales with full training and mentorship provided.
Key Responsibilities
Assist patients by phone to schedule consultations and answer questions about services.
Track and manage patient leads and referral activity using Salesforce.
Support the sales process by coordinating with care navigators, insurance teams, and treatment coordinators.
Help resolve patient or provider concerns in a professional and courteous manner.
Build relationships with referring doctors and ensure they are informed of updates.
Reaching out to new and previous TMS therapy patient to engage them in scheduling consultations or meeting with the care navigator team for retreatment.
Required Skills & Attributes
Strong communication skills, both verbal and written.
Friendly, empathetic, and professional demeanor.
Organized and detail-oriented with a willingness to learn.
Comfortable using Microsoft Office and navigating the internet.
Self-motivated and able to work independently or as part of a team.
Positive attitude and a passion for helping others.
Professionalism in communication and appearance
Education & Experience
High school diploma or equivalent required
Some college or experience in customer service, referral generation or sales preferred
Salesforce experience is a plus but not required
Work Environment & Physical Demands
This is an office-based role with frequent phone and computer use (up to 7075% of the day). Occasional travel within the DFW area may be required for provider meetings or events.
Equal Opportunity Employer
Salience TMS Neuro Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
Requirements:
Required Skills & Attributes
Strong communication skills, both verbal and written.
Friendly, empathetic, and professional demeanor.
Organized and detail-oriented with a willingness to learn.
Comfortable using Microsoft Office and navigating the internet.
Self-motivated and able to work independently or as part of a team.
Positive attitude and a passion for helping others.
Professionalism in communication and appearance
Education & Experience
High school diploma or equivalent required
Some college or experience in customer service, referral generation or sales preferred
Salesforce experience is a plus but not required
PI9ae7366cd017-31181-39443255
$41k-64k yearly est. 8d ago
Call Center Representative
North Texas Area Community Health Centers 3.9
Representative job in Fort Worth, TX
Excellent and competitive benefits package offered which includes medical, dental, vision, disability and life insurance. Company matching retirement plan and generous paid time off to include vacation and sick leave accruals starting from the date of hire.
Responsibilities
* Schedule appointments for patients.
* Answer telephone promptly and in a polite and professional manner.
* Obtain and enter accurate demographic information into Electronic Practice Management System (address, telephone number, financial information).
* Discuss available coverage options, including private insurance, Medicare/Medicaid/CHIP, state funded programs, sliding scale and self-pay.
* Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
* Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
* Remind caller to arrive at the designated arrival time in order to register and complete necessary paperwork.
* Remind caller of cancellation/no-show policy.
* Answer questions and offer other information, as requested, to provide patient-focused care
* Direct calls to other departments as needed.
* Use sound judgment in handling calls, especially with upset patients.
* Understanding of when to escalate calls to manager/providers/practice manager.
* Make reminder calls as requested.
* Make calls to reschedule appointments when necessary.
* Serve as the communication liaison between patient and clinical staff by inputting and updating tasks in designated system.
* Other reasonably related duties as assigned by supervisor or manager.
Performance Requirements
* Ability to recognize and respect cultural diversity of patients.
* Recognize and respond effectively to verbal, nonverbal, and written communication.
* Ability to follow established policies and procedures dealing with health care.
* Possess willingness to accept direction and perform repetitive tasks.
* Comply with established risk management and safety procedures.
* Able to establish and maintain effective working relationships with the patients and health center team.
* Must respect the confidential nature of medical information.
* Working knowledge of standard concepts, practices, and procedures.
* Able to work efficiently and cope with emergency situations, including scheduling changes and provider requirements.
* Capable of using experience and judgment to plan and accomplish goals.
* Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to write routine reports and correspondence.
Minimum Qualifications
* High School Graduate or Equivalent Preferred.
* One (1) year of Data Entry/Medical Office Experience Preferred.
* Good computer skills and a working knowledge of Microsoft Office.
* Good communication skills including verbal and written.
* Professional manner and appearance.
* Emotional and physical ability to meet the demands of the position.
* Bi-lingual (English/Spanish) highly preferred.
Typical Physical Demands
The physical demands described herein are representative of those that must be met by a staff member to successfully perform the essential functions associated with this position. Because we are committed to inclusion of those with disabilities, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions associated with their position.
* Carrying: Transporting an object, usually by hand, arm or shoulder.
* Lifting: Raising or lowering an object 25-50 pounds.
* Repetitive Motions: Making frequent movements with a part of the body.
* Requires working under stressful conditions or working under irregular hours.
* Exposure: To communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinical environment.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to work in a moderate noise level in the work environment is required.
$28k-35k yearly est. 60d+ ago
Representative, Sales Service - Inbound
Rise Broadband 3.9
Representative job in Irving, TX
is filled. We are looking for Sales professionals in the Dallas metro area to join our team. Successful candidates must be able to thrive in an environment that is fast paced and constantly changing. You must be an individual who is driven to maximize residential inbound sales inquiries into sales by demonstrating a good understanding of our services, evaluating customer needs and recommending the appropriate products and upgrades to ensure growth and retention of our customer base.
Essential Duties/Responsibilities
* Provide customers with product and service information
* Build and maintain rapport with customers
* Be positive, confident, reliable, friendly and engaged during all calls
* Identify customer needs and resolve problems to inquiries regarding Billing and Sales
* Provide product sales opportunities and promotions
* Capture data, enter clearly and accurately
* Recognize, document and alert the supervisor of trends in customer calls
* Use customer service skills to appropriately satisfy and retain customers
* Utilize tools to check service availability; improve the rate of successful installation
* Set appropriate expectations regarding installation and service; reschedule installation appointments as needed
* Perform initial and periodic follow-up with customers to ensure satisfaction
* Other duties as assigned
Job Requirements
* Call center experience preferred
* Must possess exemplary verbal, written and interpersonal communication skills
* Strong negotiation skills and a track record of telecommunication products is a plus
* Outstanding telephone and customer service etiquette
* Ability to work independently and be self-motivated
* Strong computer skills
* Ability to navigate through several applications simultaneously
* Knowledge of CSG & Sugar CRM a plus
* Keyboard and/or typing skills 30 wpm minimum
* Available to work some nights, weekends, and holidays required
Equipment Requirements
* A dedicated and quiet workspace free from distractions
* A desktop or laptop computer with Windows 10 or newer and a minimum 1GHz processor and 1GB of RAM (or higher). NOTE: We do not allow Chromebooks, Surface Pros, or iPads.
* 2 monitors for desktops and laptops
* A camera/web camera
* Reliable internet connection with minimum speeds of 5-10 Mbps upload and 15 Mbps download, with access to a hardwired (Ethernet) connection rather than Wi-Fi, based on the systems we use.
* A mouse (if using a laptop) | Or a mouse & keyboard (if using a desktop)
* Headphones or a headset (will be provided upon request)
Working Conditions
* Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
* Working conditions may include being in an open (shared) cubicle/workspace area.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
Please feel free to review our Benefits at the following link: *****************************
$34k-50k yearly est. 1d ago
Associate Customer Service Representative Spanish Bilingual Everyday Banking
Wells Fargo Bank 4.6
Representative job in Irving, TX
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!
About this role:
Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual reading, speaking, and listening proficiency in Spanish/English
Desired Qualifications:
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Must complete and pass required language assessment
Training Schedule:
Training class starts on 3/9 for 7 weeks. Training hours for weeks 1-4 are 8:30 a.m. - 5:30 p.m. Monday - Friday and weeks 5-7 training hours are 8:30 a.m. - 5 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
Posting Location:
401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039
@RWF22
Posting End Date:
6 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$31k-38k yearly est. 12d ago
Call Center Representative
Serenity Mental Health Centers 3.7
Representative job in Fort Worth, TX
Ready to Make an Impact in Healthcare? Join Serenity.
Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach.
No Healthcare Experience? No Problem.
We're not looking for medical backgrounds - we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive - we'll train you on the rest.
The Role: Call Center Representative | Fort Worth, TX
As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment-turning leads into lasting patient relationships.
What You'll Be Doing:
Gently guide hesitant patients to book their first appointment with care & empathy
Convert new leads into patients with confident, results-driven follow-up
Schedule, adjust, and cancel appointments with accuracy
Act as a liaison between established patients and their provider
Working with other healthcare professionals to ensure seamless patient care
Provide information about healthcare services, procedures, and policies
Handle patient concerns, complaints, and questions promptly and professionally
Follow protocols for managing patient inquiries and issues
Resolve patient issues, offer solutions, and escalate when needed
Verifying patient information, insurance details, and eligibility
Accurately enter and update patient info in the EMR system
Other duties as assigned
Who We Are:
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time.
Requirements
What You Need:
High School Diploma or GED
Proven experience in a high-volume customer service industry
Excellent verbal and written communication
Proficiency with MS Office applications a plus
Basic math skills
Benefits
Why You'll Love Working at Serenity:
Starting at $16.50/hour with growth opportunities to $19.50/hour within six months
Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment)
Luxe-level benefits: We cover 90% of medical, dental & vision
401(k) - because your future deserves self-care too
10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
Flexible Shift Hours
$16.5-19.5 hourly Auto-Apply 7d ago
Loan Servicing Representative - Auto Operations
W.F. Young 3.5
Representative job in Irving, TX
About this role:
Wells Fargo is seeking Loan Servicing Representatives to join the Auto Operations Group in Irving, TX. This team is part of our Consumer Lending business.
Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career.
Apply today for opportunities in the following areas:
Reinstatements
Legal Letters
Repossession Operations
Vendor Support Invoicing
Impounds
Aftermarket/Letter of Guarantee/Specialty Operation Support
Loss Recovery
Payment Operations
Bankruptcy Operations
Titles
In this role, you will:
Support Loan Servicing functional area or processes
Identify opportunities to improve various areas within Loan Servicing and recommend solutions
Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
Perform moderately complex administrative, transactional, operational, or customer support tasks
Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
Receive direction from Loan Servicing supervisors
Escalate non-routine questions to experienced individuals
Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
Provide guidance to less experienced peers
Required Qualifications:
2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
Experience within auto financial operations and/or automotive industry.
Experience executing in a fast paced, high demand, production environment while balancing multiple priorities.
Ability to multi-task to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment.
Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties.
Excellent analytical skills with high attention to detail and accuracy.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Customer Service focus with the ability to listen to customer needs and recommend solutions.
Job Expectations:
Must be able to attend full duration of training.
Flexible to work any hours between 6 am - 7 pm.
Hours may adjust bi-annually, based on Daylight Savings Time
Work on-site at the location posted
This position does not offer relocation assistance
This position is not eligible for Visa sponsorship
Job Location:
401 Las Colinas Blvd W Building A - Irving, TX 75039 (111432)
Posting End Date:
19 Jan 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
How much does a representative earn in Garland, TX?
The average representative in Garland, TX earns between $22,000 and $50,000 annually. This compares to the national average representative range of $23,000 to $55,000.
Average representative salary in Garland, TX
$33,000
What are the biggest employers of Representatives in Garland, TX?
The biggest employers of Representatives in Garland, TX are: