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Patient's Choice Medical
Representative job in Denver, CO
Patient's Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products. We are looking for a new member of our team to support our Sales Staff out in the Field. The company was founded in 2007 in Rolling Meadows, IL and is a leader in the Durable Medical Equipment Industry. This is a full-time employment position with great benefit package.
We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid Policy as it relates to the Home Medical Equipment market. This individual would support the Sales Reps in the field along with Customer Service.
Responsibilities
Full-time Position - comes with full Benefits Package + Incentives
Aptitude to multi task and have a highly self-disciplined work ethic
Must be highly organized, focused, and motivated to work in our "Denver, CO " office -working with our own Sales Representatives in their process of working referrals to making the delivery and helping our patients improve their mobility needs.
Due to Medicare / Medicaid Policy changing frequently is critical to stay relevant.
Require individual to be an excellent communicator.
Activities includes phone calls to/from our patients, assist with scheduling deliveries, & support the paperwork workflow.
Work in a collaborative environment where we learn and apply as a team.
Qualifications and Compensation
EXPERIENCE & EDUCATION
Some College Preferred or Experience with Administrative Tasks
COMPENSATION
Salary is commensurate with experience
Medical and Dental - (Full Time)
401K - Company Matching (Full Time)
FSA - Flexible Spending Account (Full Time)
Vacation and Holidays (Full Time)
PC Gains - Profit Sharing
We look forward to meeting serious candidates that have the aptitude to continue to learn. Please submit resume and references if you feel you would be a good match for this position.
Best regards,
Patient's Choice Management
$29k-37k yearly est. 3d ago
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Front Desk Representative
First Integrity Title Company 4.1
Representative job in Denver, CO
Primary Duties and Responsibilities:
All job functions are expected to be maintained during weekly schedule. The employee must
arrive on time to address customer phone calls and visits. Dress code is business casual.
• Manage front desk activities.
o Answer phone in a timely and friendly manner and transfer as needed
o Take accurate messages
o Greet customers and escort to closing rooms
• Manage incoming and outgoing mail
• Collect earnest money via mail or by person and deliver to appropriate source
• Handle special assignments as deemed necessary by manager
• Maintain appearance of front office space
• Order and inventory office supplies on a weekly basis
• Assist with group inbox - data entry, assigning emails, other duties as needed
Qualifications:
• One year of administrative/reception work is required
• High School Diploma or equivalent
• Bilingual (Spanish) highly sought
• Background in customer service and office environment is preferred
• Able to follow all company procedures and policies including meeting the company
customer service expectations
• Experience using Microsoft Word, Outlook, Adobe
• Candidate should be dependable, reliable and prompt. If you are not a person that can
make it to work on time, please do not apply!
Skills:
• Strong oral and written communication skills
• Exceptional customer service
• Effective listening skills
• Able to multi-task
*All applicants will be subject to a background check.
$30k-38k yearly est. 19h ago
Regional Strategic Customer Representative - Climate Control
Sunbelt Rentals 4.7
Representative job in Denver, CO
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!
Job Description Summary
Position Objective:
This regional strategic sales role will be responsible for driving climate revenue within an assigned book of business containing top US ranked accounts in the general building and specialty contractor space. This is a regional position, therefore, assigned accounts and projects may be located in markets that will require overnight travel.
Position Responsibilities:
Implement go-to-market strategy set by Director of Sales and Regional Sales Manager
Meet or exceed quarterly revenue goals set by Director of Sales and Regional Sales Manager
Manage all accounts through directed CRM software (Accelerate/Sales Force)
Call on mega projects and/or high-profile projects assigned by the Regional Sales Manager that may fall outside assigned customer base
Promote Climate Control and Power & HVAC solutions with strategic sellers and leaders across all other Sunbelt Rentals lines of business
Create and deliver capabilities and value driven presentations for Heating, Cooling, drying, and indoor air quality
Collaborate with National Strategic Customer Managers for assigned accounts that are also part of our National Accounts program
Engage with Regional Management on regular basis to ensure customer expectations are being met and areas of concern are being addressed
Strategically plan customer visits to offices and cultivate long term relationships with key decision makers at all levels of the organization. Utilize virtual resources such as Teams to effectively execute strategy across a large geographic footprint
Maintain master mega project list and quote pipeline for each account and project within portfolio
Provide strategic pricing, assist with the creation of master rental agreements, and connect the dots between the customer and the market renting equipment
Support field level sales by providing up to date project and contact lists
Identify new potential strategic account prospects
Prepare, deliver, present, negotiate and close proposals and agreements
Manage accounts receivable and personally resolve issues as needed
Conduct quarterly business review with Director of Sales and Regional Sales Manager
Requirements:
Education & Experience:
Bachelor's Degree or equivalent experience in related field
4+ years' experience in outside sales or sales management in related field
Document successful territory management showing consistent revenue growth
Ability and willingness to travel at least 50%
Well versed in all Sunbelt lines of business
Basic Microsoft Office skills
Equally versed in calling on projects, offices, corporate offices and mega projects
Strong public speaking and presentation skills
Base Pay Range: $55,000.00 - 90,630.10
Total compensation package includes base pay, company vehicle, and robust commission plan.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
$55k-90.6k yearly 2d ago
Oil & Gas New Engine Sales & Service Representative
Smith Power Products, Inc. 3.7
Representative job in Frederick, CO
About the Role
Smith Power Products is hiring an Oil & Gas New Engine Sales & Service Representative to grow market share and serve as the primary, boots-on-the-ground customer contact across the Mountain West. This role blends new engine sales, technical support, and customer relationship management, with a strong emphasis on field presence and long-term account growth.
What You'll Do
Grow market share by developing new customers and expanding existing accounts
Be the face of Smith Power Products in the field with consistent on-site customer engagement
Identify, develop, and close new engine sales opportunities
Support engine installations, commissioning, and startup activities
Coordinate service support, warranty claims, and maintenance programs
Act as the technical liaison between customers, service teams, and OEMs
Gather market and competitor intelligence to support territory growth
What We're Looking For
Experience in oil & gas engine sales or service
Strong knowledge of diesel and/or natural gas engines
Proven ability to build trust and relationships in the field
Comfortable working independently across a large territory
Willingness to travel extensively within NM, UT, WY, and CO
Preferred Experience
Familiarity with CAT, Cummins, MTU, Waukesha, Kohler, or similar engines
Mechanical or technical background
Exposure to drilling, compression, or production operations
Why Smith Power Products
High-impact role focused on territory growth and market share expansion
Autonomy to manage your territory and customer relationships
Strong internal service and technical support team
Competitive compensation with performance-based incentives
$28k-38k yearly est. 3d ago
Financial Call Center Representative
Teksystems 4.4
Representative job in Denver, CO
* Main responsibility is supporting investors through processing transaction requests, online account questions, and helping investors make a decision based on account goals * Will also process purchase, redemptions, exchanges and other account transactions over the phone
* Help investors navigate and troubleshoot online or website issues
* Will train to receive your SIE license and become a licensed agent
* From there, pay will be $25.96/hour moving forward
*Qualifications*
* At least 1 year in a customer-service oriented role (i.e. retail, food service, etc.) - want to steer focus towards career phone reps vs entry-level candidates
* Someone who is career-minded and can look to the future versus only living in the present role
* Someone who is ambitious to grow within the company
* Someone who has a strong work ethic and can self-manage at times
* Strong problem solving skills - comfortable not knowing the answer, but utilizing their resources to find it
* Strong customer service skills - ability to show compassion, empathy, and patience
* Strong attention to detail
*Job Type & Location*
This is a Contract to Hire position based out of Denver, CO.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Denver,CO.
*Application Deadline*This position is anticipated to close on Jan 17, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$21-21 hourly 1d ago
Client Service Representative I
Canon U.S.A., Inc. 4.6
Representative job in Broomfield, CO
Company Canon U.S.A., Inc. Requisition ID 33804 Category Facilities Type Full-Time Workstyle Full-Time On Site About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.
Your Impact
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services:
-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
We are providing the anticipated rate for this role: $17.20 - $23.37 hourly.
Company Overview
About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at company/canonusa.
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else
*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at about-us/life-at-canon.
#CUSA
Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#PM-19 #LI-RH2
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$17.2-23.4 hourly 1d ago
Customer Service Representative
Waste Connections 4.1
Representative job in Thornton, CO
Waste Connections is looking for a high energy Customer Service Representative to join our GROWING team in Henderson, Colorado.
PAY: $20.00 per hour
Plus incentive bonuses that are paid out monthly!
WHY YOU NEED TO JOIN US:
CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.
INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.
DUTIES AND RESPONSIBILITIES:
*Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.
*Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
*Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
*Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
*Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
*A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.
WORKING CONDITIONS AND PHYSICAL EFFORT:
*Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
*CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
*Also, long periods spent sitting, typing, or looking at a computer screen are common.
MINIMUM JOB REQUIREMENTS:
*2 years of Phone Customer Service experience preferred.
*Ability to read, write, comprehend and communicate in English.
*Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
*High School Diploma or GED required.
To be considered for any of our current openings you must complete an application at . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
$20 hourly 3d ago
Outside Sales Representative - Premium Home Services
Lime Painting of Northern Colorado
Representative job in Boulder, CO
Northern Colorado · Full-time · $50K-$100K+ OTE
Join LIME Painting, the nation's leading premium painting and restoration company for luxury residential and commercial properties.
What You'll Do
Prospect in high-end neighborhoods and build relationships with builders/real estate professionals
Conduct in-home consultations and create customized proposals
Coordinate with production teams to ensure exceptional client experiences
Collaborate with team members in a shared territory model
What You'll Get
Performance-based compensation (top performers earn $80K+)
Comprehensive training and ongoing coaching
Premium marketing support and CRM tools
A+ BBB rating with strong referral pipeline
Clear path to leadership or franchise ownership
Ideal Candidate
Confident communicator comfortable with in-person sales
Self-motivated with entrepreneurial drive
Experience in outside sales (preferred)
Comfortable with commission-based compensation
This is a field-based role requiring daily client meetings and networking.
$50k-100k yearly 3d ago
Outside Sales Representative
Bighorn Painting
Representative job in Arvada, CO
About Us
At Bighorn Painting, we believe in delivering exceptional painting services with integrity, professionalism, and a personal touch. As we grow, we're looking for a self-driven, personable Sales Representative who can connect with homeowners, provide clear and honest guidance, and help us continue building our reputation for quality and care.
About the Role
The Sales Representative plays a key role in our clients' experience from the very first meeting. This person is responsible for conducting on-site estimates, building trust with homeowners, developing proposals, and closing residential painting projects. This is a people-first role-we're looking for someone who loves connecting, problem-solving, and helping customers feel confident in their decisions.
Responsibilities
Conduct in-home consultations to assess project scope and customer needs
Develop and present clear, detailed proposals to homeowners
Build strong, trust-based relationships with clients through clear communication and follow-up
Track and manage leads, appointments, and follow-ups using our CRM system
Meet or exceed monthly sales goals
Entrepreneurial mindset with a track record (or strong interest) in developing account-based sales through networking with home builders, GCs, and real estate professionals.
Collaborate closely with project managers to ensure smooth project handoff and delivery
Represent the Bighorn Painting brand with professionalism, empathy, and enthusiasm
Qualifications
Proven experience in home services sales (residential painting preferred but not required)
Strong interpersonal and communication skills-can connect with a wide variety of people
Ability to self-manage schedule, appointments, and follow-ups
Detail-oriented with excellent follow-through
Comfortable with technology (CRM tools, tablets, etc.)
Valid driver's license and reliable transportation
Bonus Qualifications
Experience coaching or mentoring other sales professionals, with the potential to grow into a sales leadership or training role as the company expands.
Working knowledge of common painting materials and processes
Why Us?
Company provided appointments
Professional, paid sales training & coaching
Proven processes & technology so you can focus on selling to make more money.
Opportunities for Growth
We're a company that believes in developing leaders from within. A successful Sales Rep will have opportunities to grow into sales leadership, training, or other higher-level roles as we continue to scale.
Compensation
Competitive Guaranteed Base Salary: $36,000-$48,000
Sales Commission: 5-10% of Margin
Cost-on-Margin Savings: 50% of cost-on-margin savings (additional incentive to build accounts and maximize company return on marketing investment)
Expected Compensation in Year 1: $68,000 - $80,000 (with Employment starting in February)
To Apply
Please send me an email explaining how awesome you are. asa at bighornpainting.com
$68k-80k yearly 3d ago
Member Service Representative (Part Time) - Lakewood
Navy Federal Credit Union 4.7
Representative job in Lakewood, CO
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
Location: 2125 South Webster Street Suite 101, Lakewood, Colorado 80227
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$30k-37k yearly est. 1d ago
Call Center Representative
360 It Professionals 3.6
Representative job in Denver, CO
360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.
Job Description
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Primary job functions do not typically require exercising independent judgement.
Qualifications
Minimum of 1 year of experience in a call center
Strong phone and verbal communication skills along with active listening skills
Familiarity with CRM Systems
Experience using IVR/ACD (Five9, Cisco, etc)
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-37k yearly est. 60d+ ago
Bi-Lingual Customer Success Representative
Yield Solutions Group LLC
Representative job in Englewood, CO
Job Description
Bi-Lingual Customer Success Representative
Company:
Yield Solutions Group is a premier US provider of aggregated lender auto-refinancing through our consumer engagement entity, RefiJet. YSG & RefiJet provides a comprehensive, full-service process that assists consumers in identifying and obtaining the best refinance loan for which they qualify
We are a fast-growing financial services company which has quickly achieved a leadership position in its industry and is regularly recognized as an innovator in its space and are consistently named as Lending Trees #1 automotive finance source.
We are based in Centennial, Colorado with professional offices just 20 minutes from downtown Denver
Job Summary
We are seeking experienced Bi-Lingual Customer Success Representatives. You will be responsible for assisting with customer inquiries and complaints. Inform customers on their current loan status, product and advise of next steps needed to fund their loan. Will assist the Contact Center in providing excellent service levels in order to provide customer satisfaction.
This is an opportunity to work with a fast-moving vibrant company in a true team environment, that is fast paced, energetic truly collaborative, highly ethical and fun.
Key Responsibilities
Handle inbound call flow in an efficient and professional manner
Proper inbound service levels, according to company standards
Handle e-mail and chat inquiries in a professional manner
Transfer call to the appropriate staff when needed.
Apply proper phone and written etiquette in order to resolve customer inquiries
Active listening and learning skills
Provide creative and innovative thinking
Troubleshoot customer issues and ensure a firm resolution
Handle issues in the best interest of both the company and customer
Assist in providing customers with a sold understanding of the loan process
Assist in providing admin support, walking applicants through their documents and collecting lender stipulations when needed
Assist in handling and completing deals with no product
Handle all other duties as assigned by management.
Skills and Knowledge
Must speak both Spanish AND English
Strong communication skills
Great work ethic
Understanding of financial terminology and financial instruments
Tenacity
Ability to multi-task
Friendly personality
Computer proficiency
Must be able to type 40 wpm
Ability to quickly absorb product knowledge and sales processes
Fluent in Spanish would be an advantage
Experience:
One-year customer service-related experience. Present strong communication and negotiation skills. Must be able to respond to inquiries both orally and through written communication. Possess a strong knowledge of company policies and procedures.
Financial Services or Insurance experience
Outgoing customer services/sales experience
Outbound Call Center Sales experience
What we offer:
Full training in the sales process and products
Great Benefit package including:
Full-Time Base plus Monthly Bonus
Health, Dental and Vision Insurance
Life Insurance
Paid Time Off
401(k) Plan
True potential for advancement, we always endeavor to promote from within.
Company
Based in the Denver Tech Center, Yield Solutions Group/RefiJet is dedicated to providing exceptional finance solutions through transparency, security and education. Our vision is to deliver the most innovative experience through focus on service, technology, our corporate culture and core values. These core values drive our every decision:
Integrity
Respect
Accountability
Compliance
Collaboration
Passion
Appreciation
$35k-54k yearly est. 5d ago
Customer Success Development Representative (CSDR)
Connecteam
Representative job in Denver, CO
Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
About the Role
As a Customer Success Development Representative (CSDR) at Connecteam, you'll play a critical role in shaping our customers' first experience after purchase.
This is a post-sale, customer-focused role. You'll work exclusively with new paying customers, reaching out as soon as they convert to schedule their first onboarding session with our Customer Success onboarding team. Your mission is to ensure customers get started the right way, understanding their needs, positioning the value of onboarding, and setting them up for long-term success with Connecteam.
What You'll Do
Proactively reach out to new paying customers via phone, email, and text to schedule their first onboarding session
Manage your pipeline in HubSpot CRM, keeping records accurate and up to date
Review customer details in HubSpot to understand their business, use case, and how to tailor each conversation
Book onboarding sessions for the Customer Success onboarding team, ensuring smooth and accurate handoffs
Follow a structured outreach and call script while confidently handling basic questions and objections
Partner closely with the Customer Success onboarding team to share feedback, improve processes, and optimize customer handoffs
Increase engagement with new paying customers to ensure the majority successfully connect with the onboarding team.
What You'll Bring
High motivation, strong work ethic, and a willingness to learn
Comfort speaking with customers over the phone and building rapport
Strong communication skills and the ability to follow a script while sounding natural and confident
Ability to understand customer needs and explain the value of onboarding in a clear, friendly way
Organized and detail-oriented, with the ability to manage tasks and pipeline activity in a CRM
A quick learner who thrives in a fast-paced startup environment
Resilience and adaptability when handling objections or unresponsive customers
No prior SaaS or sales experience required, we'll got you!
Comfortable working US business hours: Monday-Friday, remotely - MUST
Joining Connecteam Is The Smart Move
We build our people up. Every team member is treated as a long-term investment, with ongoing training and development.
We make an impact. Our platform helps businesses communicate, operate, and manage their deskless workforce effectively.
We get the job done. We're passionate, driven, and focused on delivering real value to our customers.
We have fun. From weekly happy hours to holiday parties, we enjoy working together (and good food, of course).
Everyone is welcome. We're committed to creating a supportive, inclusive environment where everyone can thrive.
Benefits:
Medical, dental, vision coverage
Paid time off for vacation, sick days.
401k
Salary:
$60,000 USD
$60k yearly Auto-Apply 3d ago
Customer Experience Representative
City of Englewood Career 3.6
Representative job in Englewood, CO
The City of Englewood strives to provide excellent customer service to members of the community and the public. The Customer Experience Assistant (CEA) serves as a critical part of the City of Englewood's Customer Experience Program. They are often the first point of contact, providing direct customer service to community members and the public in person, over the phone, email, and other communication methods.
The position provides directional assistance, answers phone calls, and enters information into the city's Citizen Response platform on the customer's behalf as necessary. The CEA will search the Citizen Response platform knowledgebase, city website and other sources to provide fast, effective, and accurate information, as well as mail processing/distribution, filing and other office-related tasks.
This position also performs specialized clerical work offering passport services by processing and validating passport applications on behalf of the United States Department of State, while collaborating with other certified staff. The position assists staff with administrative tasks within the City Clerk's Office.
REPORTING RELATIONSHIPS
Reports to: Deputy City Clerk
Direct Reports: None
DUTIES AND RESPONSIBILITIES
The CEA provides direct customer service; performs data collection and entry related to customer service; suggests customer service program improvements; and provides general office support. The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.
Essential Duties & Responsibilities
Customer Service
Greet community members and the public with professionalism in person, over the phone, and through a variety of online methods.
Provide directional assistance, answer general questions, and connects or provides contact information for appropriate city personnel.
Search the Citizen Response (My Englewood) platform for answers to common questions/concerns, the city website, and other resources.
Passport Acceptance Agent
Receives and processes applications for United States passports.
Processes passport applications, including reviewing forms, proof of citizenship, and other controlled records.
Reviews information on applications to determine eligibility according to federal laws and the U.S. Department of State's policies.
Queries applicants to obtain additional or clarifying data.
Answers questions of individuals concerning passport applications and related services.
Provides digital passport photos which meet the requirements of the U.S. Department of State.
Ensures sufficient cross training of staff to meet the needs of the City Clerk's Office.
Responsible for accepting cash and other forms of payment, and for reconciling daily receipts.
Provides quality service and information, both internally and externally.
Maintains permanent records according to legal retention policies.
Provides input for improving existing data entry processes or procedures.
Collects, posts, and balances monetary transactions daily.
Performs all work duties and activities in accordance with City policies and procedures.
Establishes and maintains positive working relationships with the public, coworkers and other City employees using principles of exceptional customer service.
Data Entry and Collection
Tracks the number of visitors to the Civic Center daily.
Coordinates room reservations.
Collects, organizes, and reviews customer comment cards.
Collects data on common concerns and questions expressed by community members.
Accepts payments for common city services.
Performs data collection and entry related to customer requests.
Enters information into the city's Citizen Response platform on the customer's behalf as necessary.
Program Improvements
Work with the City Clerk to update Frequently Asked Questions (FAQs) on a regular basis.
Periodically provide suggested improvements to the Customer Experience Program to the City Clerk.
General Office Support
Processes and distributes mail and packages, tracks postage and run reports for departments.
Assists with the agenda, minutes, and scheduling of meetings for Boards and Commissions as needed.
Assist the City Clerk's office with general office duties, tasks, and projects.
Completes common office tasks such as filing, data entry, and producing reports.
Performs other duties as assigned and required.
Other administrative duties as assigned by the City Clerk, including updates to the city website, document integration, and data entry.
PREPARATION AND TRAINING
Education: High School diploma or similar, Bachelors preferred.
Work Experience: Customer service experience. Preference given to candidates with a solid track record of providing top-notch customer service in a variety of settings.
Certifications and/or Licensures: None
Required Driver's License: None
An equivalent combination of education, training and relevant job experience may be substituted.
KNOWLEDGE, SKILLS, AND ABILITIES Knowledge
Knowledge of customer service standards
Microsoft Office suite of products
Standard office equipment including copiers, computers, telephones and printers
Skills and Abilities
Must be able to multitask and work under pressure with minimal supervision.
Intermediate to advanced computer skills in order to search for and find relevant information quickly and effectively, build and update spreadsheets, conduct data entry, compose documents and emails, and troubleshoot common computer issues independently.
Superior written and verbal communication skills.
Ability to be empathetic to all customer concerns and questions.
Ability to work with staff from various departments, skills and abilities.
Advanced active listening skills
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work is performed in a standard office environment, requiring sitting or standing for extended periods of time, as well as extended computer use and time on a phone. May involve occasional lifting of boxes and other materials weighing over 20 lbs. Shifts will be 4 hours per day Monday - Friday, with flexibility and opportunity to work additional shifts.
HOURLY RATE
$17.47 - $26.21/Hourly Rate
This is a part-time position.
APPLICATION DEADLINE
Open Until Filled
$17.5-26.2 hourly 33d ago
Call Center Representative
Autowash Management
Representative job in Denver, CO
As the liaison between our company and its current and potential customers, the Autowash Customer Support Representative should embody the mission, vision, and values of Autowash Management LLC. You are expected to be friendly, service-forward, and knowledgeable to effectively solve customer issues, complaints, and inquiries.
As an Autowash CSR, you must be ready to answer all customer needs, continually approaching the customer and the company with a positive mindset, and consistently have a smile on the other side of the phone - keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
Manage inbound and outbound calls for car wash customers and members in a timely manner, call center environment
Effectively communicate with customers through text and email daily
Follow communication “scripts” when handling different topics
Identify customers' needs, clarify information through questioning, research issues, and provide solutions and/or alternatives
Seize opportunities to upsell products and membership services through customer education
Build sustainable relationships and engage customers going taking the extra mile
Keep accurate notes and records of all conversations in our call center database in a comprehensible way
Frequently broadens knowledge base and performance skill levels through team knowledge and educational events
Meet personal/team qualitative and quantitative targets
Requirements
Accountabilities:
Must have the ability to prioritize and work independently with minimal direct supervision
Must have excellent communication, customer service and problem-solving skills.
Must be competent in writing, reading, and speaking effectively with customers demonstrated through observations, orientation reviews, and quarterly reviews.
Must be competent in writing, reading, and speaking effectively with AW team as demonstrated through observations, effective use of TEAMS protocols, and supervisor notes.
Physical Demands:
Regularly required to sit, walk, stand, bend, and/or lift
Regularly required to talk or listen.
Regularly required to use a computer, computer screen and type.
Sometimes required to lift heavy packages (20 pounds or greater).
Minimum Qualifications:
Computer skills required: Microsoft Office, Social Networking, Email communication
Minimum Desired Education: Some college, (communications, marketing or business preferred)
Minimum Desired Experience: 1 year
Preferred Experience: customer service, marketing, or administrative work preferred
Professional Associations: none
Salary Description $20.81 - $24.36 hourly
$20.8-24.4 hourly 43d ago
Bilingual Call Center Representative
Porch Light Health
Representative job in Denver, CO
Porch Light Health is a local leader in outpatient treatment of Opioid Use Disorders and other addictive disorders. We foster a family environment where patients are treated with compassion and honesty. We believe that addiction is a chronic relapsing brain disease. Our staff is passionate about helping other people. We offer Medication Assisted Treatment and behavioral health services. We believe there is life beyond addiction and strive to help our patients discover their purpose and community in a healthy environment. We are looking for people who are willing to work in a fast paced medical environment.
*Applicants will be considered if currently residing within the state of Colorado. If you are in another State we will NOT be able to move forward with your application.*
Responsibilities:
Answer phones for clinic system
Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments.
Confirm patient information including demographic and insurance information.
Educate patients on procedure preparations, appropriate dress requirements, special instructions.
Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. Refer self-pay patients to financial counseling.
Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.
Shift: Day time and evening, 8 hour shifts 8:00-4:30pm, M-F
Qualifications:
High School diploma or equivalent
One (1) year customer service
Knowledge of medical terminology, insurance and billing
Bilingual in Spanish
Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Paid time off
Discretionary bonus
Compensation: $19 - $24/hr, based on location, education, skills, and experience.
Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.
$19-24 hourly 47d ago
Call Center FNOL Representative I - Part Time
Accuserve
Representative job in Denver, CO
Job DescriptionDescription:
Who Is Accuserve
Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of claims and restoration experts, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We're human too and know what it means to take care of you and your property.
Job Summary
We're not just hiring for experience-we're hiring for drive. If you're someone who's hungry to learn, eager to grow, and ready to roll up your sleeves, you'll thrive here.
We're looking for individuals who want to be part of something long-term-people who show up, lean in, and are excited about building a future with us. Whether you're just getting started or making a career shift, we care more about your mindset, motivation, and work ethic than having a resume that checks every box.
This role is ideal for someone who wants to be actively involved, make meaningful contributions, and grow with a fast-moving team. If you're looking for an environment where you can stay engaged, be challenged, and build something that matters, this is the place for you.
This Role Isn't for You If:
You're okay with just getting by instead of striving to improve.
You avoid challenges instead of seeing them as opportunities to grow.
You're not open to feedback or coaching.
You struggle in a fast-paced, high-energy environment.
General Responsibilities
In/Outbound calls with policyholders to set up services as directed by our carrier partners
Clearly communicate the value of our services
Build trust, establish rapport, and confidently set expectations about what to expect during the claims process
Pair homeowners with our contractor partners to assist with their claim
Accurately document claims system and move claim forward as far as possible
Meet or exceed established quality and department goals
Maintains high level of professionalism with customers and colleagues
Adheres to assigned work schedule
Work with peers, collaborators, and supervisory staff for the common goals of the organization.
Reliable in meeting work commitments.
Cross training in other departments and willingness to take on other tasks as assigned, which may not be defined above
Requirements:
Minimum Qualifications
Bachelor's degree or equivalent preferred, High School Diploma or GED equivalent required
Prior experience in customer service or claims processing, ideally in the insurance industry desired
Flexibility in scheduling due to call volume demands
Able to handle conflict in a professional and courteous manner
Able to be flexible and adapt to most any situation.
Strong problem-solving skills, with the ability to handle challenging situations independently or escalate appropriately.
High attention to detail and accuracy when processing claims and entering data.
Flexibility to work varying shifts and extended hours during high-volume or catastrophic events is required
Ability to handle conflict professionally and adapt to changing priorities
Reliable in meeting work commitments
Must be flexible and adapt to most any situation
Proficient with technology and Microsoft Office Suite
Reliable high speed home broadband internet connection with minimum 25 MB download and 10 MB upload speeds and ability to connect to home internet via ethernet cord is required if working remotely
Accuserve's Human Centric Value Proposition:
Accuserve is built on a foundation of community, fostering valuable connections, and creating an innovative approach to help you navigate the insurance landscape. Built on culture, grounded in compassion.
Accuserve Values:
Communicating and Connecting, Doing the Right Thing, Compassionately Serve, courageously making an Impact and Staying Curious.
Job ID: INDACSJ
$28k-37k yearly est. 2d ago
Customer Service Representative (Financial Services)
Teksystems 4.4
Representative job in Glendale, CO
*Launch Your Financial Services Career as a Customer Support Representative!* * Pay: *$21/hr (paid weekly) *Your Role: Empower Investors, Build Trust* As a Financial Customer Support Agent, you'll be the trusted first point of contact for our investors. You'll help them navigate their financial journey by:
* Processing account transactions (purchases, redemptions, exchanges)
* Troubleshooting online account access and navigation
* Offering guidance aligned with their financial goals
This is more than customer service-it's financial empowerment.
*What We're Looking For* *Must-Haves:*
* 1+ year of customer service experience
* Career-focused mindset with ambition to grow
* Strong problem-solving and resourcefulness
* Compassionate, empathetic, and detail-oriented
*Nice-to-Haves:*
* College degree or equivalent experience
* Interest in financial services or investment support
*Training & Career Development* We invest in your success from day one with paid training and a clear path to advancement:
* Initial Training: 8 weeks
* Licensing Prep: 5-6 weeks (earn your SIE license)
* Advanced Training: 12-13 weeks
* Series 6 & 63 Licensing: Within 6 months of hire
* Product Training: 4 weeks
* Promotion & Internship Opportunities: Available throughout your journey
*Culture & Perks*
* Casual dress code (yes, jeans!)
* "Climb a Mountain Day" - get paid to summit a 14er
* Friendly, supportive team environment
* Convenient location near True Food Kitchen with parking provided
*Work Environment*
* On-site role
* Monday-Friday, shifts between 6:45 AM-4:45 PM
*Why Join Us?* If you're passionate about helping others make smart financial decisions and want to grow in a dynamic, purpose-driven environment-this is your launchpad.
Ready to take the next step in your financial services career? Apply now and let's build your future together!
Upon review of your application, you may receive a phone call or email from a TEKsystems recruiter to discuss the next steps in our hiring process!
*Job Type & Location*This is a Contract to Hire position based out of Glendale, CO.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Glendale,CO.
*Application Deadline*This position is anticipated to close on Jan 24, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$21-21 hourly 1d ago
Customer Experience Representative
City of Englewood, Co 3.6
Representative job in Englewood, CO
The City of Englewood strives to provide excellent customer service to members of the community and the public. The Customer Experience Assistant (CEA) serves as a critical part of the City of Englewood's Customer Experience Program. They are often the first point of contact, providing direct customer service to community members and the public in person, over the phone, email, and other communication methods.
The position provides directional assistance, answers phone calls, and enters information into the city's Citizen Response platform on the customer's behalf as necessary. The CEA will search the Citizen Response platform knowledgebase, city website and other sources to provide fast, effective, and accurate information, as well as mail processing/distribution, filing and other office-related tasks.
This position also performs specialized clerical work offering passport services by processing and validating passport applications on behalf of the United States Department of State, while collaborating with other certified staff. The position assists staff with administrative tasks within the City Clerk's Office.
REPORTING RELATIONSHIPS
Reports to: Deputy City Clerk
Direct Reports: None
DUTIES AND RESPONSIBILITIES
The CEA provides direct customer service; performs data collection and entry related to customer service; suggests customer service program improvements; and provides general office support. The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.
Essential Duties & Responsibilities
Customer Service
* Greet community members and the public with professionalism in person, over the phone, and through a variety of online methods.
* Provide directional assistance, answer general questions, and connects or provides contact information for appropriate city personnel.
* Search the Citizen Response (My Englewood) platform for answers to common questions/concerns, the city website, and other resources.
Passport Acceptance Agent
* Receives and processes applications for United States passports.
* Processes passport applications, including reviewing forms, proof of citizenship, and other controlled records.
* Reviews information on applications to determine eligibility according to federal laws and the U.S. Department of State's policies.
* Queries applicants to obtain additional or clarifying data.
* Answers questions of individuals concerning passport applications and related services.
* Provides digital passport photos which meet the requirements of the U.S. Department of State.
* Ensures sufficient cross training of staff to meet the needs of the City Clerk's Office.
* Responsible for accepting cash and other forms of payment, and for reconciling daily receipts.
* Provides quality service and information, both internally and externally.
* Maintains permanent records according to legal retention policies.
* Provides input for improving existing data entry processes or procedures.
* Collects, posts, and balances monetary transactions daily.
* Performs all work duties and activities in accordance with City policies and procedures.
* Establishes and maintains positive working relationships with the public, coworkers and other City employees using principles of exceptional customer service.
Data Entry and Collection
* Tracks the number of visitors to the Civic Center daily.
* Coordinates room reservations.
* Collects, organizes, and reviews customer comment cards.
* Collects data on common concerns and questions expressed by community members.
* Accepts payments for common city services.
* Performs data collection and entry related to customer requests.
* Enters information into the city's Citizen Response platform on the customer's behalf as necessary.
Program Improvements
* Work with the City Clerk to update Frequently Asked Questions (FAQs) on a regular basis.
* Periodically provide suggested improvements to the Customer Experience Program to the City Clerk.
General Office Support
* Processes and distributes mail and packages, tracks postage and run reports for departments.
* Assists with the agenda, minutes, and scheduling of meetings for Boards and Commissions as needed.
* Assist the City Clerk's office with general office duties, tasks, and projects.
* Completes common office tasks such as filing, data entry, and producing reports.
* Performs other duties as assigned and required.
* Other administrative duties as assigned by the City Clerk, including updates to the city website, document integration, and data entry.
PREPARATION AND TRAINING
Education: High School diploma or similar, Bachelors preferred.
Work Experience: Customer service experience. Preference given to candidates with a solid track record of providing top-notch customer service in a variety of settings.
Certifications and/or Licensures: None
Required Driver's License: None
An equivalent combination of education, training and relevant job experience may be substituted.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge
* Knowledge of customer service standards
* Microsoft Office suite of products
* Standard office equipment including copiers, computers, telephones and printers
Skills and Abilities
* Must be able to multitask and work under pressure with minimal supervision.
* Intermediate to advanced computer skills in order to search for and find relevant information quickly and effectively, build and update spreadsheets, conduct data entry, compose documents and emails, and troubleshoot common computer issues independently.
* Superior written and verbal communication skills.
* Ability to be empathetic to all customer concerns and questions.
* Ability to work with staff from various departments, skills and abilities.
* Advanced active listening skills
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work is performed in a standard office environment, requiring sitting or standing for extended periods of time, as well as extended computer use and time on a phone. May involve occasional lifting of boxes and other materials weighing over 20 lbs. Shifts will be 4 hours per day Monday - Friday, with flexibility and opportunity to work additional shifts.
HOURLY RATE
$17.47 - $26.21/Hourly Rate
This is a part-time position.
APPLICATION DEADLINE
Open Until Filled
$17.5-26.2 hourly 33d ago
Call Center Representative
Autowash Management LLC
Representative job in Denver, CO
Job DescriptionDescription:
As the liaison between our company and its current and potential customers, the Autowash Customer Support Representative should embody the mission, vision, and values of Autowash Management LLC. You are expected to be friendly, service-forward, and knowledgeable to effectively solve customer issues, complaints, and inquiries.
As an Autowash CSR, you must be ready to answer all customer needs, continually approaching the customer and the company with a positive mindset, and consistently have a smile on the other side of the phone - keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
Manage inbound and outbound calls for car wash customers and members in a timely manner, call center environment
Effectively communicate with customers through text and email daily
Follow communication “scripts” when handling different topics
Identify customers' needs, clarify information through questioning, research issues, and provide solutions and/or alternatives
Seize opportunities to upsell products and membership services through customer education
Build sustainable relationships and engage customers going taking the extra mile
Keep accurate notes and records of all conversations in our call center database in a comprehensible way
Frequently broadens knowledge base and performance skill levels through team knowledge and educational events
Meet personal/team qualitative and quantitative targets
Requirements:
Accountabilities:
Must have the ability to prioritize and work independently with minimal direct supervision
Must have excellent communication, customer service and problem-solving skills.
Must be competent in writing, reading, and speaking effectively with customers demonstrated through observations, orientation reviews, and quarterly reviews.
Must be competent in writing, reading, and speaking effectively with AW team as demonstrated through observations, effective use of TEAMS protocols, and supervisor notes.
Physical Demands:
Regularly required to sit, walk, stand, bend, and/or lift
Regularly required to talk or listen.
Regularly required to use a computer, computer screen and type.
Sometimes required to lift heavy packages (20 pounds or greater).
Minimum Qualifications:
Computer skills required: Microsoft Office, Social Networking, Email communication
Minimum Desired Education: Some college, (communications, marketing or business preferred)
Minimum Desired Experience: 1 year
Preferred Experience: customer service, marketing, or administrative work preferred
Professional Associations: none
How much does a representative earn in Highlands Ranch, CO?
The average representative in Highlands Ranch, CO earns between $25,000 and $51,000 annually. This compares to the national average representative range of $23,000 to $55,000.
Average representative salary in Highlands Ranch, CO
$35,000
What are the biggest employers of Representatives in Highlands Ranch, CO?
The biggest employers of Representatives in Highlands Ranch, CO are: