Become A Representative
Where do you want to work?
Working As A Representative
- Getting Information
- Interacting With Computers
- Communicating with Persons Outside Organization
- Communicating with Supervisors, Peers, or Subordinates
- Establishing and Maintaining Interpersonal Relationships
Deal with People
Mostly Sitting
Repetitive
$31,720
Average Salary
What Does A Representative Do
How To Become A Representative
Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.
EducationCustomer service representatives typically need a high school diploma.
TrainingCustomer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.
Licenses, Certifications, and RegistrationsCustomer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.
Important QualitiesCommunication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.
Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.
Interpersonal skills. Representatives should be able to create positive interactions with customers.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
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Representative jobs
Representative Career Paths
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Senior Representative 3.3 years
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Business Services Representative 3.3 years
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Account Management Representative 2.9 years
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Account Services Representative 2.7 years
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Service Specialist 2.7 years
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Personal Service Representative 2.6 years
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Field Representative 2.6 years
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Client Representative 2.6 years
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Account Representative 2.6 years
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Business Representative 2.6 years
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Service Representative 2.6 years
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Customer Relations Representative 2.5 years
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Bank Representative 2.4 years
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Consumer Sales Representative 2.3 years
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Customer Service Representative 2.3 years
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Support Representative 2.2 years
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Customer Representative 2.2 years
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Customer Sales Representative 2.1 years
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Customer Solution Representative 2.1 years
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Consumer Service Representative 2.1 years
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Service Associate 2.1 years
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Representative 2.0 years
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Telephone Service Representative 1.9 years
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Call Center Specialist 1.9 years
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Retention Representative 1.8 years
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Phone Representative 1.4 years
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Cashier 10.8%
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Sales Associate 10.1%
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Internship 7.1%
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Sales Representative 6.6%
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Assistant Manager 4.6%
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Manager 4.6%
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Receptionist 4.1%
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Volunteer 4.0%
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Assistant 3.6%
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Office Assistant 3.4%
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Server 3.0%
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Specialist 2.8%
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Supervisor 2.7%
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Office Manager 2.7%
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Associate 2.4%
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Team Leader 2.1%
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Secretary 2.1%
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Internship 7.6%
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Sales Representative 7.5%
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Sales Associate 7.4%
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Cashier 5.9%
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Manager 5.9%
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Specialist 4.6%
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Volunteer 4.3%
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Supervisor 3.7%
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Assistant 3.6%
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Assistant Manager 3.6%
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President 3.2%
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Team Leader 3.2%
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Receptionist 3.1%
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Vice President 3.1%
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Office Manager 3.0%
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Account Executive 3.0%
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Server 3.0%
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Account Manager 2.9%
Average Length of Employment
Top Careers Before Representative
Top Careers After Representative
Representative Demographics
Gender
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Female
58.3% -
Male
39.2% -
Unknown
2.5%
Ethnicity
-
White
77.2% -
Hispanic or Latino
12.9% -
Asian
7.4% -
Unknown
1.8% -
Black or African American
0.6%
Languages Spoken
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Spanish
54.4% -
French
10.1% -
Mandarin
4.1% -
German
3.8% -
Chinese
3.8% -
Portuguese
3.4% -
Italian
3.0% -
Arabic
2.4% -
Russian
2.3% -
Japanese
2.2% -
Hindi
1.9% -
Korean
1.8% -
Cantonese
1.5% -
Tagalog
1.0% -
Vietnamese
1.0% -
Urdu
0.9% -
Hebrew
0.8% -
Carrier
0.6% -
Polish
0.5% -
Hmong
0.5%
Representative
Unfortunately we don’t have enough data for this section.
Representative Education
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University of Phoenix
22.6% -
Brigham Young University
5.9% -
Kaplan University
4.8% -
Florida State University
4.6% -
Michigan State University
4.6% -
Liberty University
4.4% -
Pennsylvania State University
4.4% -
Texas A&M University
4.4% -
Ashford University
4.4% -
Strayer University
4.2% -
Southern New Hampshire University
4.1% -
University of Texas at Austin
4.0% -
Arizona State University
4.0% -
Temple University
3.9% -
University of North Texas
3.9% -
University of Iowa
3.3% -
University of Alabama
3.3% -
Brigham Young University - Idaho
3.2% -
University of Houston
3.0% -
New York University
3.0% -
Business 28.5%
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Psychology 6.1%
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Communication 5.9%
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Criminal Justice 5.1%
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Accounting 5.1%
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Marketing 4.8%
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Political Science 4.4%
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Management 4.2%
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Nursing 3.5%
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Finance 3.4%
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General Studies 3.4%
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Education 3.3%
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English 2.9%
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Law 2.7%
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Computer Science 2.5%
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Biology 2.5%
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Sociology 2.2%
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Bachelors
41.3% -
Other
26.4% -
Masters
12.7% -
Associate
10.6% -
Certificate
4.3% -
Doctorate
2.6% -
Diploma
1.6% -
License
0.4%
Schools
Majors
Degrees
Representative
Unfortunately we don’t have enough data for this section.
Real Representative Salaries
Job Title
|
Company
|
Location
|
Start Date
|
Salary
|
|---|---|---|---|---|
| Bvault Representative | Bloomberg, LP | New York, NY | Feb 09, 2016 | $194,500 |
| Structural Material Representative | Alta Vista Solution, Inc. | Elk Grove, CA | Oct 25, 2009 | $160,160 |
| FIS Representative | Bloomberg, LP | New York, NY | Sep 30, 2016 | $152,500 |
| FIS Representative | Bloomberg, LP | San Francisco, CA | Sep 01, 2015 | $145,000 |
| Company Representative | Cobra Thermosolar Plants, Inc. | Las Vegas, NV | Jun 06, 2012 | $140,369 |
| UN Representative | Independent Diplomat, Inc. | New York, NY | Sep 01, 2010 | $140,000 |
| Regulatory Representative | Bloomberg, LP | New York, NY | Jul 15, 2016 | $140,000 |
| FIS Representative | Bloomberg, LP | New York, NY | Nov 14, 2016 | $136,500 |
| FIS Representative | Bloomberg, LP | New York, NY | Jun 23, 2016 | $136,000 |
| FIS Representative | Bloomberg, LP | San Francisco, CA | Sep 15, 2014 | $131,000 |
| Structural Material Representative | Alta Vista Solution, Inc. | Emeryville, CA | Nov 17, 2009 | $130,000 |
| FIS Representative | Bloomberg, LP | New York, NY | May 29, 2014 | $122,000 |
| FIS Representative | Bloomberg, LP | New York, NY | Sep 07, 2015 | $120,000 |
| Chief Representative | Aozora Bank Ltd. | New York, NY | Oct 16, 2009 | $105,960 |
| Escalation/Negotiations Representative | Bloomberg, LP | New York, NY | Sep 15, 2016 | $105,000 |
| FIS Representative | Bloomberg, LP | New York, NY | Sep 01, 2015 | $101,500 |
| FIS Representative | Bloomberg, LP | New York, NY | Jul 01, 2015 | $101,500 |
| FIS Representative | Bloomberg, LP | San Francisco, CA | Jan 09, 2016 | $100,404 |
| Save The Children REP. of The Global Campaign at T | Save The Children Federation, Inc. | New York, NY | Oct 01, 2011 | $96,533 - $97,000 |
| Legal Affairs Representative | CTG Athleties, LLC | New York, NY | Aug 10, 2009 | $95,000 |
| Chief Representative | Psolenoid, Inc. | San Francisco, CA | Nov 23, 2009 | $81,080 |
| Local Engineering Representative | ATR North America, Inc. | Carolina, PR | May 19, 2011 | $81,000 - $85,000 |
| Special Representative | BDP In USA, Inc. | Washington, DC | Sep 29, 2010 | $80,788 |
| FIS Representative | Bloomberg L.P. | New York, NY | Apr 27, 2016 | $80,000 - $120,000 |
| MAG Representatives Americas | Mag America Inc. | Washington, DC | Oct 01, 2011 | $80,000 |
| Local Engineering Representative | ATR North America, Inc. | Carolina, PR | Nov 27, 2009 | $78,811 - $82,000 |
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Top Skills for A Representative
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Top Representative Skills
- Customer Service Skills
- Financial Transactions
- Phone Calls
- Started as a Teller with excellent balancing and excellent customer service skills.
- Processed online orders and financial transactions to completion
- Handle Customer phone calls, research invoices upon request and send tax letters for proper identification number.
- Provided data entry of all concerns associated with investor accounts.
- Understand and demonstrate a variety of culinary techniques including food safety.
Top Representative Employers
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Representative Videos
Customer Service Representative, Career Video from drkit.org
Career Advice - Customer Services Representative and Semi-Pro Cyclist by Jenny D (Full Version)
Career Advice on becoming a Community Management Representative by Mark H (Highlights)