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Working As a Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $36,000

    Average Salary

What Does A Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Representative Jobs

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Representative Career Paths

Representative
Specialist Team Leader Assistant Manager
Account Manager
5 Yearsyrs
Specialist Team Leader Store Manager
District Sales Manager
7 Yearsyrs
Specialist Team Leader Project Manager
Product Manager
6 Yearsyrs
Service Representative Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Service Representative Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Service Representative Account Executive
Business Development Manager
9 Yearsyrs
Coordinator Consultant Account Manager
Regional Sales Manager
9 Yearsyrs
Coordinator Consultant Office Manager
Business Office Manager
7 Yearsyrs
Coordinator Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Certified Nursing Assistant Lead Teacher Assistant Manager
Center Manager
6 Yearsyrs
Certified Nursing Assistant Lead Teacher Manager
Assistant Vice President
7 Yearsyrs
Certified Nursing Assistant Lead Teacher Office Manager
Administrative Manager
6 Yearsyrs
Technician Foreman General Manager
Territory Manager
7 Yearsyrs
Technician Analyst Account Manager
Sales Account Manager
6 Yearsyrs
Analyst Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Analyst Supervisor Branch Manager
Relationship Manager
6 Yearsyrs
Substitute Teacher Executive Assistant Customer Service Manager
Call Center Manager
6 Yearsyrs
Technician Foreman Operations Manager
Client Services Manager
7 Yearsyrs
Substitute Teacher Executive Assistant Senior Administrative Assistant
Senior Administrative Coordinator
6 Yearsyrs
Inside Sales Representative Account Representative Claims Representative
Senior Representative
5 Yearsyrs
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Average Length of Employment
Representative 2.0 years
Top Careers Before Representative
Cashier 13.7%
Internship 7.1%
Volunteer 4.2%
Manager 3.8%
Server 3.3%
Assistant 3.1%
Supervisor 2.4%
Specialist 2.1%
Secretary 2.1%
Associate 2.0%
Teller 2.0%
Top Careers After Representative
Cashier 9.4%
Internship 7.4%
Manager 4.8%
Volunteer 4.4%
Server 3.7%
Specialist 3.5%
Assistant 3.4%
President 3.1%
Supervisor 3.1%
Associate 2.6%

Do you work as a Representative?

Average Yearly Salary
$36,000
Show Salaries
$19,000
Min 10%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$69,000
Max 90%
Best Paying Company
Google
Highest Paying City
San Francisco, CA
Highest Paying State
California
Avg Experience Level
2.2 years
How much does a Representative make at top companies?
The national average salary for a Representative in the United States is $36,768 per year or $18 per hour. Those in the bottom 10 percent make under $19,000 a year, and the top 10 percent make over $69,000.

Real Representative Salaries

Job Title Company Location Start Date Salary
Structural Material Representative Alta Vista Solution, Inc. Elk Grove, CA Oct 25, 2009 $160,160
FIS Representative Bloomberg, LP New York, NY Sep 30, 2016 $152,500
FIS Representative Bloomberg, LP San Francisco, CA Sep 01, 2015 $145,000
Company Representative Cobra Thermosolar Plants, Inc. Las Vegas, NV Jun 06, 2012 $140,369
UN Representative Independent Diplomat, Inc. New York, NY Sep 01, 2010 $140,000
Regulatory Representative Bloomberg, LP New York, NY Jul 15, 2016 $140,000
FIS Representative Bloomberg, LP New York, NY Nov 14, 2016 $136,500
FIS Representative Bloomberg, LP New York, NY Jun 23, 2016 $136,000
FIS Representative Bloomberg, LP San Francisco, CA Sep 15, 2014 $131,000
Structural Material Representative Alta Vista Solution, Inc. Emeryville, CA Nov 17, 2009 $130,000
FIS Representative Bloomberg, LP New York, NY May 29, 2014 $122,000
FIS Representative Bloomberg, LP New York, NY Sep 07, 2015 $120,000
FIS Representative Bloomberg, LP New York, NY Aug 15, 2016 $119,000
FIS Representative Bloomberg, LP New York, NY Jul 01, 2015 $101,500
FIS Representative Bloomberg, LP New York, NY Sep 01, 2015 $101,500
FIS Representative Bloomberg, LP San Francisco, CA Jan 09, 2016 $100,404
Save The Children REP. of The Global Campaign at T Save The Children Federation, Inc. New York, NY Oct 01, 2011 $96,533 -
$97,000
FIS Representative Bloomberg, LP New York, NY Mar 01, 2015 $95,000
Legal Affairs Representative CTG Athletics, LLC New York, NY Aug 10, 2009 $95,000
Legal Affairs Representative CTG Athleties, LLC New York, NY Aug 10, 2009 $95,000
MAG Representatives Americas Mag America Inc. Washington, DC Oct 01, 2011 $80,000
FIS Representative Bloomberg L.P. New York, NY Apr 27, 2016 $80,000 -
$120,000
Local Engineering Representative ATR North America, Inc. Carolina, PR Nov 27, 2009 $78,811 -
$82,000
Procurement Representative The Louis Berger Group, Inc. Baltimore, MD Feb 06, 2012 $78,333 -
$79,000
U.S. Representative Union of Chambers and Commodity Exchanges of Turke Washington, DC Oct 01, 2012 $75,000
U.S. Representative Union of Chambers and Commodity Exchanges of Turke Washington, DC Sep 15, 2013 $75,000
ETI Representative Bloomberg, LP New York, NY Jul 15, 2016 $70,000 -
$100,000

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Top Skills for A Representative

  1. Customer Service
  2. Phone Calls
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Recognized as an asset with exceptional customer service and follow-through skills that significantly contributed to retaining clients.
  • Generate new business independently utilizing cold-calling, making personal business-to- business calls as well as phone calls.
  • Performed administrative duties by way of accurate data entry, receiving and forwarding messages and effectively communicating with other departments.
  • Work with providers to organize and prepare contract applications and obtain necessary documentation to submit application to insurance companies for enrollment.
  • Processed all emails/calls for customer requests/releases/revisions/inquires/issues/diversions.

Rank:

Average Salary:

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Top 10 Best States for Representatives

  1. Maine
  2. Wyoming
  3. Utah
  4. North Dakota
  5. West Virginia
  6. Oklahoma
  7. Kansas
  8. Kentucky
  9. Alaska
  10. New Mexico
  • (642 jobs)
  • (297 jobs)
  • (1,470 jobs)
  • (464 jobs)
  • (617 jobs)
  • (1,294 jobs)
  • (1,130 jobs)
  • (1,516 jobs)
  • (175 jobs)
  • (765 jobs)

Representative Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 99,322 Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Representative Resume

View Resume Examples

Representative Demographics

Gender

Female

52.5%

Male

35.9%

Unknown

11.6%
Ethnicity

White

60.5%

Hispanic or Latino

17.6%

Black or African American

11.2%

Asian

7.2%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

57.8%

French

9.5%

Mandarin

3.8%

Chinese

3.6%

German

3.2%

Portuguese

3.2%

Italian

2.9%

Arabic

2.3%

Russian

2.2%

Japanese

2.0%

Korean

1.8%

Cantonese

1.4%

Hindi

1.4%

Vietnamese

1.0%

Tagalog

0.8%

Hebrew

0.8%

Urdu

0.7%

Polish

0.6%

Hmong

0.5%

Carrier

0.5%
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Representative Education

Schools

University of Phoenix

24.1%

Brigham Young University

6.1%

Arizona State University

5.0%

Kaplan University

4.9%

Strayer University

4.8%

Ashford University

4.3%

Pennsylvania State University

4.2%

Texas A&M University

4.2%

Florida State University

4.1%

The Academy

4.1%

Michigan State University

3.8%

University of Texas at Austin

3.8%

Ohio State University

3.7%

University of Central Florida

3.4%

University of North Texas

3.4%

Temple University

3.3%

Southern New Hampshire University

3.2%

Liberty University

3.2%

New York University

3.2%

University of Houston

3.2%
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Majors

Business

28.5%

Psychology

6.3%

Communication

5.5%

Criminal Justice

5.3%

Health Care Administration

5.3%

Accounting

5.2%

Marketing

4.5%

Political Science

4.2%

Management

4.0%

Nursing

3.8%

Finance

3.5%

Medical Assisting Services

3.4%

General Studies

3.3%

Education

3.0%

English

2.8%

Computer Science

2.4%

Law

2.4%

Liberal Arts

2.4%

Biology

2.3%

Sociology

2.1%
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Degrees

Bachelors

41.7%

Other

26.0%

Masters

11.5%

Associate

11.5%

Certificate

4.5%

Doctorate

2.3%

Diploma

1.9%

License

0.5%
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What Is It Like To Work As A Representative

5.0

Manufacturer's representative

May 24, 2019 on Zippia

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Representative.. Show More

What do you like the most about working as Representative?

I am a freelance home based sales agent, if you are looking for to extend your business in Turkey , Malaysia or in Europe please get in touch with me to discuss for further opportunities... Show More

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Representative Videos

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Updated May 19, 2020