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PERSONALIZED JOBS

Become A Representative

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Working As A Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Representative jobs

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Average Length of Employment
Service Specialist 2.7 years
Center Specialist 2.6 years
Specialist 2.5 years
Service Associate 2.1 years
Agent 2.1 years
Representative 2.0 years
Customer Agent 2.0 years
Customer Advisor 1.9 years
Customer Associate 1.8 years
Home Agent 1.7 years
Telephone Banker 1.7 years
Call Center Agent 1.3 years
Call Agent 1.0 years
Top Employers Before
Cashier 10.8%
Internship 7.1%
Manager 4.6%
Volunteer 4.0%
Assistant 3.6%
Server 3.0%
Specialist 2.8%
Supervisor 2.7%
Associate 2.4%
Secretary 2.1%
Top Employers After
Internship 7.6%
Cashier 5.9%
Manager 5.9%
Specialist 4.6%
Volunteer 4.3%
Supervisor 3.7%
Assistant 3.6%
President 3.2%
Server 3.0%

Representative Demographics

Gender

Female

58.3%

Male

39.2%

Unknown

2.5%
Ethnicity

White

77.2%

Hispanic or Latino

12.9%

Asian

7.4%

Unknown

1.8%

Black or African American

0.6%
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Languages Spoken

Spanish

54.4%

French

10.1%

Mandarin

4.1%

German

3.8%

Chinese

3.8%

Portuguese

3.4%

Italian

3.0%

Arabic

2.4%

Russian

2.3%

Japanese

2.2%

Hindi

1.9%

Korean

1.8%

Cantonese

1.5%

Tagalog

1.0%

Vietnamese

1.0%

Urdu

0.9%

Hebrew

0.8%

Carrier

0.6%

Polish

0.5%

Hmong

0.5%
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Representative Education

Schools

University of Phoenix

22.6%

Brigham Young University

5.9%

Kaplan University

4.8%

Florida State University

4.6%

Michigan State University

4.6%

Liberty University

4.4%

Pennsylvania State University

4.4%

Texas A&M University

4.4%

Ashford University

4.4%

Strayer University

4.2%

Southern New Hampshire University

4.1%

University of Texas at Austin

4.0%

Arizona State University

4.0%

Temple University

3.9%

University of North Texas

3.9%

University of Iowa

3.3%

University of Alabama

3.3%

Brigham Young University - Idaho

3.2%

University of Houston

3.0%

New York University

3.0%
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Majors

Business

28.5%

Psychology

6.1%

Communication

5.9%

Criminal Justice

5.1%

Accounting

5.1%

Marketing

4.8%

Health Care Administration

4.5%

Political Science

4.4%

Management

4.2%

Nursing

3.5%

Finance

3.4%

General Studies

3.4%

Education

3.3%

English

2.9%

Law

2.7%

Medical Assisting Services

2.6%

Computer Science

2.5%

Biology

2.5%

Human Resources Management

2.3%

Sociology

2.2%
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Degrees

Bachelors

41.3%

Other

26.4%

Masters

12.7%

Associate

10.6%

Certificate

4.3%

Doctorate

2.6%

Diploma

1.6%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Representative Salaries

Job Title Company Location Start Date Salary
Chief Represenative Nikko Cordial Shoken Bunkatsujunbi KK New York, NY Oct 01, 2009 $200,000 -
$300,000
Bvault Representative Bloomberg, LP New York, NY Feb 09, 2016 $194,500
Structural Material Representative Alta Vista Solution, Inc. Elk Grove, CA Oct 25, 2009 $160,160
FIS Representative Bloomberg, LP New York, NY Sep 30, 2016 $152,500
FIS Representative Bloomberg, LP San Francisco, CA Sep 01, 2015 $145,000
Company Representative Cobra Thermosolar Plants, Inc. Las Vegas, NV Jun 06, 2012 $140,369
UN Representative Independent Diplomat, Inc. New York, NY Sep 01, 2010 $140,000
Regulatory Representative Bloomberg, LP New York, NY Jul 15, 2016 $140,000
FIS Representative Bloomberg, LP New York, NY Nov 14, 2016 $136,500
FIS Representative Bloomberg, LP New York, NY Jun 23, 2016 $136,000
FIS Representative Bloomberg, LP San Francisco, CA Sep 15, 2014 $131,000
Structural Material Representative Alta Vista Solution, Inc. Emeryville, CA Nov 17, 2009 $130,000
Chief Representative Aozora Bank Ltd. New York, NY Oct 16, 2009 $105,960
Escalation/Negotiations Representative Bloomberg, LP New York, NY Sep 15, 2016 $105,000
FIS Representative Bloomberg, LP New York, NY Sep 01, 2015 $101,500
FIS Representative Bloomberg, LP New York, NY Jul 01, 2015 $101,500
FIS Representative Bloomberg, LP San Francisco, CA Jan 09, 2016 $100,404
Save The Children REP. of The Global Campaign at T Save The Children Federation, Inc. New York, NY Oct 01, 2011 $96,533 -
$97,000
Legal Affairs Representative CTG Athleties, LLC New York, NY Aug 10, 2009 $95,000
Special Representative BDP In USA, Inc. Washington, DC Sep 29, 2010 $80,788
MAG Representatives Americas Mag America Inc. Washington, DC Oct 01, 2011 $80,000
FIS Representative Bloomberg L.P. New York, NY Apr 27, 2016 $80,000 -
$120,000
Local Engineering Representative ATR North America, Inc. Carolina, PR Nov 27, 2009 $78,811 -
$82,000
Procurement Representative The Louis Berger Group, Inc. Baltimore, MD Feb 06, 2012 $78,333 -
$79,000
U.S. Representative Union of Chambers and Commodity Exchanges of Turke Washington, DC Sep 15, 2013 $75,000
U.S. Representative Union of Chambers and Commodity Exchanges of Turke Washington, DC Oct 01, 2012 $75,000

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Top Skills for A Representative

CustomerServiceSkillsFinancialTransactionsPhoneCallsDataEntrySafetyInternetInboundCallsCreditCardAdditionalOutboundCallsMonthlyReportsMedicalRecordsCustomerSatisfactionCommunicationSkillsCustomerInquiriesMedicaidInsuranceCompaniesEmergencyTechnicalSupportHighVolume

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Top Representative Skills

  1. Customer Service Skills
  2. Financial Transactions
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Started as a Teller with excellent balancing and excellent customer service skills.
  • Processed online orders and financial transactions to completion
  • Handle Customer phone calls, research invoices upon request and send tax letters for proper identification number.
  • Provided data entry of all concerns associated with investor accounts.
  • Understand and demonstrate a variety of culinary techniques including food safety.

Top Representative Employers

Representative Videos

Customer Service Representative, Career Video from drkit.org

Career Advice - Customer Services Representative and Semi-Pro Cyclist by Jenny D (Full Version)

Career Advice on becoming a Community Management Representative by Mark H (Highlights)

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