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Become A Representative

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Working As A Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $83,000

    Average Salary

What Does A Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Representative?

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Representative Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Representative 2.0 years
Top Careers Before Representative
Cashier 11.0%
Internship 7.2%
Teller 4.5%
Manager 4.4%
Volunteer 4.3%
Assistant 3.7%
Server 2.9%
Specialist 2.8%
Supervisor 2.7%
Associate 2.3%
Secretary 2.1%
Clerk 2.0%
Top Careers After Representative
Internship 7.6%
Cashier 6.2%
Manager 5.8%
Volunteer 4.7%
Specialist 4.6%
Assistant 3.7%
Supervisor 3.7%
Teller 3.3%
President 3.2%
Server 3.0%
Teacher 2.9%

Do you work as a Representative?

Representative Demographics

Gender

Female

58.3%

Male

39.2%

Unknown

2.5%
Ethnicity

White

60.3%

Hispanic or Latino

17.3%

Black or African American

10.9%

Asian

7.7%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

54.6%

French

10.1%

Mandarin

4.0%

Chinese

3.9%

German

3.9%

Portuguese

3.3%

Italian

3.0%

Arabic

2.4%

Russian

2.2%

Japanese

2.1%

Hindi

1.8%

Korean

1.8%

Cantonese

1.5%

Tagalog

1.0%

Vietnamese

1.0%

Urdu

0.9%

Hebrew

0.7%

Polish

0.6%

Carrier

0.6%

Hmong

0.5%
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Representative Education

Schools

University of Phoenix

22.9%

Brigham Young University

5.7%

Kaplan University

4.7%

Southern New Hampshire University

4.5%

Liberty University

4.5%

Florida State University

4.4%

Pennsylvania State University

4.4%

Texas A&M University

4.4%

Michigan State University

4.3%

Strayer University

4.3%

Ashford University

4.3%

Temple University

3.9%

University of Texas at Austin

3.9%

University of North Texas

3.8%

Arizona State University

3.8%

University of Iowa

3.4%

University of Alabama

3.3%

University of Kansas

3.3%

University of Central Florida

3.2%

University of Houston

3.1%
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Majors

Business

28.5%

Psychology

6.2%

Communication

5.8%

Accounting

5.2%

Criminal Justice

5.2%

Marketing

4.7%

Health Care Administration

4.6%

Political Science

4.3%

Management

4.3%

Nursing

3.6%

Finance

3.4%

General Studies

3.3%

Education

3.3%

English

2.9%

Law

2.6%

Medical Assisting Services

2.6%

Computer Science

2.6%

Biology

2.5%

Human Resources Management

2.3%

Sociology

2.2%
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Degrees

Bachelors

41.2%

Other

26.3%

Masters

12.8%

Associate

10.6%

Certificate

4.3%

Doctorate

2.6%

Diploma

1.6%

License

0.5%
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Full Time
Part Time
Internship
Temporary

Real Representative Salaries

Job Title Company Location Start Date Salary
Chief Represenative Nikko Cordial Shoken Bunkatsujunbi KK New York, NY Oct 01, 2009 $200,000 -
$300,000
Bvault Representative Bloomberg, LP New York, NY Feb 09, 2016 $194,500
Structural Material Representative Alta Vista Solution, Inc. Elk Grove, CA Oct 25, 2009 $160,160
FIS Representative Bloomberg, LP New York, NY Sep 30, 2016 $152,500
FIS Representative Bloomberg, LP San Francisco, CA Sep 01, 2015 $145,000
Company Representative Cobra Thermosolar Plants, Inc. Las Vegas, NV Jun 06, 2012 $140,369
UN Representative Independent Diplomat, Inc. New York, NY Sep 01, 2010 $140,000
Regulatory Representative Bloomberg, LP New York, NY Jul 15, 2016 $140,000
FIS Representative Bloomberg, LP New York, NY Nov 14, 2016 $136,500
FIS Representative Bloomberg, LP New York, NY Jun 23, 2016 $136,000
FIS Representative Bloomberg, LP San Francisco, CA Sep 15, 2014 $131,000
Structural Material Representative Alta Vista Solution, Inc. Emeryville, CA Nov 17, 2009 $130,000
Chief Representative Aozora Bank Ltd. New York, NY Oct 16, 2009 $105,960
Escalation/Negotiations Representative Bloomberg, LP New York, NY Sep 15, 2016 $105,000
FIS Representative Bloomberg, LP New York, NY Jul 01, 2015 $101,500
FIS Representative Bloomberg, LP New York, NY Sep 01, 2015 $101,500
FIS Representative Bloomberg, LP San Francisco, CA Jan 09, 2016 $100,404
Save The Children REP. of The Global Campaign at T Save The Children Federation, Inc. New York, NY Oct 01, 2011 $96,533 -
$97,000
Legal Affairs Representative CTG Athletics, LLC New York, NY Aug 10, 2009 $95,000
Special Representative BDP In USA, Inc. Washington, DC Sep 29, 2010 $80,788
MAG Representatives Americas Mag America Inc. Washington, DC Oct 01, 2011 $80,000
FIS Representative Bloomberg L.P. New York, NY Apr 27, 2016 $80,000 -
$120,000
Local Engineering Representative ATR North America, Inc. Carolina, PR Nov 27, 2009 $78,811 -
$82,000
Procurement Representative The Louis Berger Group, Inc. Baltimore, MD Feb 06, 2012 $78,333 -
$79,000
U.S. Representative Union of Chambers and Commodity Exchanges of Turke Washington, DC Oct 01, 2012 $75,000
U.S. Representative Union of Chambers and Commodity Exchanges of Turke Washington, DC Sep 15, 2013 $75,000

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AVERAGE SALARY FOR A Representative

Average Yearly Salary
$83,000
View Detailed Salary Report
$51,000
Min 10%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$136,000
Max 90%
Best Paying Company
Google
Highest Paying City
San Francisco, CA
Highest Paying State
Nevada
Avg Experience Level
2.1 years
How much does a Representative make at top companies?
The national average salary for a Representative in the United States is $83,705 per year or $40 per hour. Those in the bottom 10 percent make under $51,000 a year, and the top 10 percent make over $136,000.

How Would You Rate The Salary Of a Representative?

Have you worked as a Representative? Help other job seekers by rating your experience as a Representative.

Top Skills for A Representative

  1. Customer Service
  2. Phone Calls
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Delivered exceptional customer service to 401k plan participants in a call-center environment.
  • Generate new business independently utilizing cold-calling, making personal business-to- business calls as well as phone calls.
  • Perform quality review of data entry and verification of documents submitted online.
  • Communicated with insurance companies to obtain additional information regarding checks and explanation of benefits.
  • Maintained contact with my individual representatives via email daily

What is it like to work as a Representative

5.0

Manufacturer's representative

May 24, 2019 on Zippia

What was your job title?

Representative.. Show More

What do you like the most about working as Representative?

I am a freelance home based sales agent, if you are looking for to extend your business in Turkey , Malaysia or in Europe please get in touch with me to discuss for further opportunities... Show More

What do you NOT like?

I do not like slowness and lie.. Show More

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Top 10 Best States for Representatives

  1. Rhode Island
  2. North Dakota
  3. New York
  4. Minnesota
  5. Wisconsin
  6. Massachusetts
  7. Iowa
  8. New Hampshire
  9. Wyoming
  10. California
  • (520 jobs)
  • (464 jobs)
  • (4,625 jobs)
  • (2,550 jobs)
  • (2,343 jobs)
  • (3,079 jobs)
  • (1,661 jobs)
  • (726 jobs)
  • (297 jobs)
  • (11,210 jobs)

Top Representative Employers

Jobs From Top Representative Employers

Representative Videos

Customer Service Representative, Career Video from drkit.org

Career Advice - Customer Services Representative and Semi-Pro Cyclist by Jenny D (Full Version)

Career Advice on becoming a Community Management Representative by Mark H (Highlights)

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