FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
SIGN UP

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Representative

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships

  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Representative jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Average Length of Employment
Senior Professional Sales Representative 6.2 years
Executive Sales Representative 5.6 years
Senior Pharmaceutical Sales Representative 5.1 years
Senior Operations Representative 4.9 years
Union Representative 4.8 years
Senior Service Representative 4.5 years
Senior Customer Support Representative 4.4 years
Professional Representative 4.3 years
Senior Marketing Representative 4.3 years
Senior Customer Service Representative 4.2 years
Collections Senior Representative 4.2 years
Senior Accounts Representative 4.2 years
Professional Medical Representative 4.1 years
Route Sales Representative 4.0 years
Specialty Representative 3.9 years
Employment Program Representative 3.8 years
Herbicide Service Sales Representative 3.8 years
Hospitality Representative 3.8 years
Medical Field Representative 3.8 years
Circulation Sales Representative 3.8 years
Pharmaceutical Representative 3.7 years
Key Account Representative 3.7 years
District Sales Representative 3.7 years
Traffic Representative 3.7 years
Major Account Representative 3.7 years
Senior Member Service Representative 3.6 years
Shipping Services Sales Representative 3.6 years
Distribution Sales Representative 3.6 years
Loss Control Representative 3.6 years
Installation Service Representative 3.5 years
Claims Representative 3.5 years
Registered Representative 3.5 years
Senior Patient Service Representative 3.5 years
Sales Representative Supervisor 3.5 years
Operations Support Representative 3.5 years
Underwriting Service Representative 3.4 years
Customer Care Senior Representative 3.4 years
Industrial Relations Representative 3.4 years
Training Representative 3.4 years
Business Office Representative 3.4 years
Accounting Representative 3.4 years
Payroll Representative 3.4 years
Regional Sales Representative 3.3 years
Sales Representative/Store Manager 3.3 years
Medical Representative 3.3 years
Regional Account Representative 3.3 years
Advertising Account Representative 3.3 years
Primary Care Representative 3.3 years
National Account Representative 3.3 years
Public Health Representative 3.3 years
Premium Representative 3.3 years
Motor Vehicle Representative 3.3 years
Senior Representative 3.3 years
Business Services Representative 3.3 years
National Sales Representative 3.2 years
Quality Assurance Representative 3.2 years
Commercial Account Representative 3.2 years
Lead Customer Service Representative 3.2 years
Customer Field Representative 3.2 years
Hotel Services Sales Representative 3.2 years
Liability Claims Representative 3.2 years
Area Sales Representative 3.2 years
Account Support Representative 3.2 years
Territory Representative 3.2 years
Lead Customer Care Representative 3.2 years
Office Services Representative 3.2 years
Personnel Representative 3.2 years
Medical Service Representative 3.2 years
New Accounts Representative 3.1 years
Employee's Representative 3.1 years
Customer Service Representative Teacher 3.1 years
Desktop Support Representative 3.1 years
Employee Relations Representative 3.1 years
Technical Sales Representative 3.1 years
Administration Assistant/Sales Representative 3.1 years
Associate Finance Representative 3.1 years
Field Sales Representative 3.1 years
Internal Sales Representative 3.1 years
Provider Relations Representative 3.0 years
Wholesale Representative 3.0 years
Avon Representative 3.0 years
District Representative 3.0 years
Quality Control Representative 3.0 years
Technical Service Representative 3.0 years
Workforce Services Representative 3.0 years
Housing Management Representative 2.9 years
Policy Services Representative 2.9 years
Patient Finance Representative 2.9 years
Operations Representative 2.9 years
Credit Representative 2.9 years
Factory Representative 2.9 years
Sales Representative/Assistant Manager 2.9 years
Corporate Account Representative 2.9 years
Claims Service Representative 2.9 years
Patient Relations Representative 2.9 years
Agency Service Representative 2.9 years
Commercial Representative 2.9 years
Statement Services Representative 2.9 years
Customer Service Technician 2.9 years
Account Management Representative 2.9 years
Patient Representative 2.8 years
Employment Representative 2.8 years
Sales Team Leader Representative 2.8 years
Customer Service And Billing 2.8 years
Site Representative 2.8 years
Product Support Representative 2.8 years
Loan Services Representative 2.8 years
Group Sales Representative 2.8 years
Insurance Service Representative 2.8 years
Transportation Services Representative 2.8 years
Marketing Service Representative 2.8 years
Finance & Sales Representative 2.8 years
Correspondence Representative 2.7 years
Field Technical Representative 2.7 years
Order Management Representative 2.7 years
Field Support Representative 2.7 years
Home Office Representative 2.7 years
Loss Prevention Representative 2.7 years
Account Services Representative 2.7 years
Passenger Service Representative 2.7 years
Investment Representative 2.7 years
Service Specialist 2.7 years
Billing Representative 2.7 years
Registration Representative 2.7 years
Automotive Leasing Sales Representative 2.7 years
Personal Banking Representative 2.7 years
Advertising Sales Representative 2.7 years
Unit Support Representative 2.7 years
Lead Sales Representative 2.6 years
Field Representative 2.6 years
Escrow Representative 2.6 years
Account Representative 2.6 years
Center Specialist 2.6 years
Manager, Custom Support And Services 2.6 years
Service Representative 2.6 years
Personal Service Representative 2.6 years
Patient Access Representative 2.6 years
Lead Technical Support Representative 2.6 years
Premium Service Representative 2.6 years
Business Representative 2.6 years
Warehouse Representative 2.6 years
Inside Sales Representative 2.6 years
Client Representative 2.6 years
Insurance Account Representative 2.5 years
Fulfillment Representative 2.5 years
Retail Sales Representative 2.5 years
Service Liaison Representative 2.5 years
Customer Sales Specialist 2.5 years
Customer Relations Representative 2.5 years
Customer Account Representative 2.5 years
Product Representative 2.5 years
Loan Representative 2.5 years
Passenger Representative 2.5 years
Advertising Representative 2.5 years
Billing & Collections Representative 2.5 years
Sales Representative 2.5 years
Ocean Import Representative 2.5 years
Customer Support Specialist 2.5 years
Patient Service Representative 2.5 years
Customer Service Specialist 2.5 years
Specialist 2.5 years
Retail Service Representative 2.5 years
Client Support Representative 2.4 years
Sales Support Representative 2.4 years
Sales Representative/Assistant 2.4 years
Tax Compliance Representative 2.4 years
Customer Care Technician 2.4 years
Business Sales Representative 2.4 years
Teleservices Representative 2.4 years
Traveling Representative 2.4 years
Client Relations Representative 2.4 years
Provider Services Representative 2.4 years
Insurance Representative 2.4 years
Technical Solutions Representative 2.4 years
Customer Relations Coordinator 2.4 years
Marketing Representative 2.4 years
Bank Representative 2.4 years
Passenger Relations Representative 2.4 years
Finance Service Representative 2.4 years
Community Health Representative 2.3 years
Software Support Representative 2.3 years
Circulation Representative 2.3 years
Benefits Representative 2.3 years
Program Representative 2.3 years
Solution Sales Representative 2.3 years
Freight Representative 2.3 years
Logistics Service Representative 2.3 years
Insurance Follow Up Representative 2.3 years
Customer Service Representative 2.3 years
Counter Sales Representative 2.3 years
Self Pay Representative 2.3 years
Consumer Sales Representative 2.3 years
Insurance Sales Representative 2.2 years
Patient Care Representative 2.2 years
Customer Service Advisor 2.2 years
Customer Specialist 2.2 years
Customer Retention Representative 2.2 years
Enrollment Representative 2.2 years
Collections Representative 2.2 years
Market Development Representative 2.2 years
Membership Representative 2.2 years
Support Representative 2.2 years
Market Survey Representative 2.2 years
Customer Service Trainer 2.2 years
Service Center Representative 2.2 years
Customer Support Representative 2.2 years
Retail Representative 2.2 years
Compliance Representative Dealer 2.2 years
Residential Sales Representative 2.2 years
Consumer Relations Representative 2.2 years
Customer Representative 2.2 years
Customer Solutions Specialist 2.2 years
Office Representative 2.2 years
Customer Service Executive 2.2 years
Energy Conservation Representative 2.1 years
Account Development Representative 2.1 years
Customer Retention Specialist 2.1 years
Customer Care Professional 2.1 years
Associate Customer Service Representative 2.1 years
Associate, Member Services 2.1 years
Data Entry Representative 2.1 years
Service Associate 2.1 years
Agent 2.1 years
Order Entry Representative 2.1 years
Customer Solution Representative 2.1 years
Consumer Service Representative 2.1 years
Customer Sales Representative 2.1 years
Contact Representative 2.1 years
Bilingual Customer Service 2.1 years
Customer Service Professional 2.1 years
Marketing/Sales Representative 2.1 years
Public Service Representative 2.1 years
Representative 2.0 years
Client Care Representative 2.0 years
Lead Brand Representative 2.0 years
Help Desk Representative 2.0 years
Membership Services Representative 2.0 years
Member Service Representative 2.0 years
Admissions Representative 2.0 years
Career Services Representative 2.0 years
Customer Agent 2.0 years
Customer Contact Representative 2.0 years
Rental Representative 2.0 years
Dental Detail Representative 2.0 years
Customer Service Advocate 2.0 years
Store Representative 1.9 years
Promotional Representative 1.9 years
Retention Specialist 1.9 years
Bilingual Sales Representative 1.9 years
Telephone Service Representative 1.9 years
Junior Customer Service Representative 1.9 years
Insurance Verification Representative 1.9 years
Call Center Specialist 1.9 years
Finance Representative 1.9 years
Technical Support Representative 1.9 years
Customer Advisor 1.9 years
Authorized Representative 1.8 years
Associate Sales Representative 1.8 years
Telephone Representative 1.8 years
Business Development Representative 1.8 years
Retention Representative 1.8 years
Car Sales Representative 1.8 years
Customer Associate 1.8 years
Customer Care Representative 1.8 years
Medicare Correspondence Representative 1.8 years
Internet Sales Representative 1.8 years
Guest Service Representative 1.8 years
Pharmaceutical Service Representative 1.8 years
Telemarketing Service Representative 1.8 years
Utility Sales Representative 1.8 years
Front Desk Representative 1.7 years
Jewelry Sales Representative 1.7 years
Veterans Contact Representative 1.7 years
Box Office Representative 1.7 years
Telephone Sales Representative 1.7 years
Membership Sales Representative 1.7 years
Home Agent 1.7 years
Customer Support Agent 1.7 years
Student Services Representative 1.7 years
Telephone Banker 1.7 years
Guest Relations Representative 1.7 years
Costumer Service Representative 1.6 years
Customer Experience Associate 1.6 years
Ticket Sales Representative 1.6 years
Class Representative 1.6 years
Visitor Services Representative 1.6 years
Junior Sales Representative 1.6 years
Event Representative 1.6 years
Sales Development Representative 1.6 years
Prior Authorization Representative 1.5 years
Social Media Representative 1.5 years
Wireless Care Representative 1.5 years
Telemarketing Sales Representative 1.5 years
Telesales Representative 1.5 years
Participant Service Representative 1.5 years
Player Services Representative 1.5 years
Telemarketing Representative 1.5 years
Outbound Sales Representative 1.4 years
Call Center Representative 1.4 years
Brand Representative 1.4 years
Inbound Sale Representative 1.4 years
Phone Representative 1.4 years
Phone Sales Representative 1.4 years
Customer Care Agent 1.4 years
Student Representative 1.3 years
Customer Service Representative/Assistant Manager 1.3 years
Call Center Agent 1.3 years
Farm Loan Representative 1.3 years
Mobile Sales Representative 1.2 years
Advanced Sales Representative 1.2 years
Call Representative 1.1 years
Campus Representative 1.1 years
Congressional Representative 1.0 years
Call Agent 1.0 years
Seasonal Sales Representative 0.9 years
Sales Representative Internship 0.7 years
Top Employers Before
Customer Service Representative 15.3%
Cashier 10.8%
Sales Associate 10.1%
Internship 7.1%
Sales Representative 6.6%
Administrative Assistant 5.4%
Assistant Manager 4.6%
Manager 4.6%
Receptionist 4.1%
Volunteer 4.0%
Assistant 3.6%
Office Assistant 3.4%
Server 3.0%
Specialist 2.8%
Supervisor 2.7%
Customer Service Trainer 2.7%
Office Manager 2.7%
Associate 2.4%
Team Leader 2.1%
Secretary 2.1%
Top Employers After
Customer Service Representative 15.1%
Internship 7.6%
Sales Representative 7.5%
Sales Associate 7.4%
Administrative Assistant 6.4%
Cashier 5.9%
Manager 5.9%
Specialist 4.6%
Volunteer 4.3%
Supervisor 3.7%
Assistant 3.6%
Assistant Manager 3.6%
President 3.2%
Team Leader 3.2%
Receptionist 3.1%
Vice President 3.1%
Office Manager 3.0%
Account Executive 3.0%
Server 3.0%
Account Manager 2.9%

Representative Demographics

Gender

Female

58.3%

Male

39.2%

Unknown

2.5%
Ethnicity

White

77.2%

Hispanic or Latino

12.9%

Asian

7.4%

Unknown

1.8%

Black or African American

0.6%
Show More
Languages Spoken

Spanish

54.4%

French

10.1%

Mandarin

4.1%

German

3.8%

Chinese

3.8%

Portuguese

3.4%

Italian

3.0%

Arabic

2.4%

Russian

2.3%

Japanese

2.2%

Hindi

1.9%

Korean

1.8%

Cantonese

1.5%

Tagalog

1.0%

Vietnamese

1.0%

Urdu

0.9%

Hebrew

0.8%

Carrier

0.6%

Polish

0.5%

Hmong

0.5%
Show More

Representative Education

Schools

University of Phoenix

22.6%

Brigham Young University

5.9%

Kaplan University

4.8%

Florida State University

4.6%

Michigan State University

4.6%

Liberty University

4.4%

Pennsylvania State University

4.4%

Texas A&M University

4.4%

Ashford University

4.4%

Strayer University

4.2%

Southern New Hampshire University

4.1%

University of Texas at Austin

4.0%

Arizona State University

4.0%

Temple University

3.9%

University of North Texas

3.9%

University of Iowa

3.3%

University of Alabama

3.3%

Brigham Young University - Idaho

3.2%

University of Houston

3.0%

New York University

3.0%
Show More
Majors

Business

28.5%

Psychology

6.1%

Communication

5.9%

Criminal Justice

5.1%

Accounting

5.1%

Marketing

4.8%

Health Care Administration

4.5%

Political Science

4.4%

Management

4.2%

Nursing

3.5%

Finance

3.4%

General Studies

3.4%

Education

3.3%

English

2.9%

Law

2.7%

Medical Assisting Services

2.6%

Computer Science

2.5%

Biology

2.5%

Human Resources Management

2.3%

Sociology

2.2%
Show More
Degrees

Bachelors

41.3%

Other

26.4%

Masters

12.7%

Associate

10.6%

Certificate

4.3%

Doctorate

2.6%

Diploma

1.6%

License

0.4%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Real Representative Salaries

Job Title Company Location Start Date Salary
Chief Represenative Nikko Cordial Shoken Bunkatsujunbi KK New York, NY Oct 01, 2009 $200,000 -
$300,000
Bvault Representative Bloomberg, LP New York, NY Feb 09, 2016 $194,500
Structural Material Representative Alta Vista Solution, Inc. Elk Grove, CA Oct 25, 2009 $160,160
FIS Representative Bloomberg, LP New York, NY Sep 30, 2016 $152,500
FIS Representative Bloomberg, LP San Francisco, CA Sep 01, 2015 $145,000
Company Representative Cobra Thermosolar Plants, Inc. Las Vegas, NV Jun 06, 2012 $140,369
UN Representative Independent Diplomat, Inc. New York, NY Sep 01, 2010 $140,000
Regulatory Representative Bloomberg, LP New York, NY Jul 15, 2016 $140,000
FIS Representative Bloomberg, LP New York, NY Nov 14, 2016 $136,500
FIS Representative Bloomberg, LP New York, NY Jun 23, 2016 $136,000
FIS Representative Bloomberg, LP San Francisco, CA Sep 15, 2014 $131,000
Structural Material Representative Alta Vista Solution, Inc. Emeryville, CA Nov 17, 2009 $130,000
Chief Representative Aozora Bank Ltd. New York, NY Oct 16, 2009 $105,960
Escalation/Negotiations Representative Bloomberg, LP New York, NY Sep 15, 2016 $105,000
FIS Representative Bloomberg, LP New York, NY Sep 01, 2015 $101,500
FIS Representative Bloomberg, LP New York, NY Jul 01, 2015 $101,500
FIS Representative Bloomberg, LP San Francisco, CA Jan 09, 2016 $100,404
Save The Children REP. of The Global Campaign at T Save The Children Federation, Inc. New York, NY Oct 01, 2011 $96,533 -
$97,000
Legal Affairs Representative CTG Athleties, LLC New York, NY Aug 10, 2009 $95,000
Special Representative BDP In USA, Inc. Washington, DC Sep 29, 2010 $80,788
MAG Representatives Americas Mag America Inc. Washington, DC Oct 01, 2011 $80,000
FIS Representative Bloomberg L.P. New York, NY Apr 27, 2016 $80,000 -
$120,000
Local Engineering Representative ATR North America, Inc. Carolina, PR Nov 27, 2009 $78,811 -
$82,000
Procurement Representative The Louis Berger Group, Inc. Baltimore, MD Feb 06, 2012 $78,333 -
$79,000
U.S. Representative Union of Chambers and Commodity Exchanges of Turke Washington, DC Sep 15, 2013 $75,000
U.S. Representative Union of Chambers and Commodity Exchanges of Turke Washington, DC Oct 01, 2012 $75,000

No Results

To get more results, try adjusting your search by changing your filters.

Show More

Top Skills for A Representative

CustomerServiceSkillsFinancialTransactionsPhoneCallsDataEntrySafetyInternetInboundCallsCreditCardAdditionalOutboundCallsMonthlyReportsMedicalRecordsCustomerSatisfactionCommunicationSkillsCustomerInquiriesMedicaidInsuranceCompaniesEmergencyTechnicalSupportHighVolume

Show More

Top Representative Skills

  1. Customer Service Skills
  2. Financial Transactions
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Started as a Teller with excellent balancing and excellent customer service skills.
  • Processed online orders and financial transactions to completion
  • Handle Customer phone calls, research invoices upon request and send tax letters for proper identification number.
  • Provided data entry of all concerns associated with investor accounts.
  • Understand and demonstrate a variety of culinary techniques including food safety.

Top Representative Employers

Show More

Representative Videos

Customer Service Representative, Career Video from drkit.org

Career Advice - Customer Services Representative and Semi-Pro Cyclist by Jenny D (Full Version)

Career Advice on becoming a Community Management Representative by Mark H (Highlights)

×

Find Representative Jobs In Every State

Jobs In Nearby Cities

Best Companies Nearby