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Become A Representative

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Working As A Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Representative Do

A Representative is a person chosen or appointed to act or speak for others. Some job titles include sales, customer services, and medical representative.

How To Become A Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Representative jobs

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Representative Demographics

Gender

  • Female

    58.3%
  • Male

    39.2%
  • Unknown

    2.5%

Ethnicity

  • White

    77.2%
  • Hispanic or Latino

    12.9%
  • Asian

    7.4%
  • Unknown

    1.8%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    54.4%
  • French

    10.1%
  • Mandarin

    4.1%
  • German

    3.8%
  • Chinese

    3.8%
  • Portuguese

    3.4%
  • Italian

    3.0%
  • Arabic

    2.4%
  • Russian

    2.3%
  • Japanese

    2.2%
  • Hindi

    1.9%
  • Korean

    1.8%
  • Cantonese

    1.5%
  • Tagalog

    1.0%
  • Vietnamese

    1.0%
  • Urdu

    0.9%
  • Hebrew

    0.8%
  • Carrier

    0.6%
  • Polish

    0.5%
  • Hmong

    0.5%
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Representative

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Representative Education

Representative

Unfortunately we don’t have enough data for this section.

Job type you want
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Real Representative Salaries

Job Title Company Location Start Date Salary
Bvault Representative Bloomberg, LP New York, NY Feb 09, 2016 $194,500
Structural Material Representative Alta Vista Solution, Inc. Elk Grove, CA Oct 25, 2009 $160,160
FIS Representative Bloomberg, LP New York, NY Sep 30, 2016 $152,500
FIS Representative Bloomberg, LP San Francisco, CA Sep 01, 2015 $145,000
Company Representative Cobra Thermosolar Plants, Inc. Las Vegas, NV Jun 06, 2012 $140,369
UN Representative Independent Diplomat, Inc. New York, NY Sep 01, 2010 $140,000
Regulatory Representative Bloomberg, LP New York, NY Jul 15, 2016 $140,000
FIS Representative Bloomberg, LP New York, NY Nov 14, 2016 $136,500
FIS Representative Bloomberg, LP New York, NY Jun 23, 2016 $136,000
FIS Representative Bloomberg, LP San Francisco, CA Sep 15, 2014 $131,000
Structural Material Representative Alta Vista Solution, Inc. Emeryville, CA Nov 17, 2009 $130,000
FIS Representative Bloomberg, LP New York, NY May 29, 2014 $122,000
FIS Representative Bloomberg, LP New York, NY Sep 07, 2015 $120,000
Chief Representative Aozora Bank Ltd. New York, NY Oct 16, 2009 $105,960
Escalation/Negotiations Representative Bloomberg, LP New York, NY Sep 15, 2016 $105,000
FIS Representative Bloomberg, LP New York, NY Sep 01, 2015 $101,500
FIS Representative Bloomberg, LP New York, NY Jul 01, 2015 $101,500
FIS Representative Bloomberg, LP San Francisco, CA Jan 09, 2016 $100,404
Save The Children REP. of The Global Campaign at T Save The Children Federation, Inc. New York, NY Oct 01, 2011 $96,533 -
$97,000
Legal Affairs Representative CTG Athleties, LLC New York, NY Aug 10, 2009 $95,000
Chief Representative Psolenoid, Inc. San Francisco, CA Nov 23, 2009 $81,080
Local Engineering Representative ATR North America, Inc. Carolina, PR May 19, 2011 $81,000 -
$85,000
Special Representative BDP In USA, Inc. Washington, DC Sep 29, 2010 $80,788
FIS Representative Bloomberg L.P. New York, NY Apr 27, 2016 $80,000 -
$120,000
MAG Representatives Americas Mag America Inc. Washington, DC Oct 01, 2011 $80,000
Local Engineering Representative ATR North America, Inc. Carolina, PR Nov 27, 2009 $78,811 -
$82,000

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Top Skills for A Representative

CustomerServiceSkillsFinancialTransactionsPhoneCallsDataEntrySafetyInternetInboundCallsCreditCardAdditionalOutboundCallsMonthlyReportsMedicalRecordsCustomerSatisfactionCommunicationSkillsCustomerInquiriesMedicaidInsuranceCompaniesEmergencyTechnicalSupportHighVolume

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Top Representative Skills

  1. Customer Service Skills
  2. Financial Transactions
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Started as a Teller with excellent balancing and excellent customer service skills.
  • Processed online orders and financial transactions to completion
  • Handle Customer phone calls, research invoices upon request and send tax letters for proper identification number.
  • Provided data entry of all concerns associated with investor accounts.
  • Understand and demonstrate a variety of culinary techniques including food safety.

Top Representative Employers

Representative Videos

Customer Service Representative, Career Video from drkit.org

Career Advice - Customer Services Representative and Semi-Pro Cyclist by Jenny D (Full Version)

Career Advice on becoming a Community Management Representative by Mark H (Highlights)

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