Deal with People
Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.
Customer service representatives typically need a high school diploma.
Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.
Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.
Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.
Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.
Interpersonal skills. Representatives should be able to create positive interactions with customers.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
|Job Title||Company||Location||Start Date||Salary|
|Bvault Representative||Bloomberg, LP||New York, NY||Feb 09, 2016||$194,500|
|Structural Material Representative||Alta Vista Solution, Inc.||Elk Grove, CA||Oct 25, 2009||$160,160|
|FIS Representative||Bloomberg, LP||New York, NY||Sep 30, 2016||$152,500|
|FIS Representative||Bloomberg, LP||San Francisco, CA||Sep 01, 2015||$145,000|
|Company Representative||Cobra Thermosolar Plants, Inc.||Las Vegas, NV||Jun 06, 2012||$140,369|
|Regulatory Representative||Bloomberg, LP||New York, NY||Jul 15, 2016||$140,000|
|UN Representative||Independent Diplomat, Inc.||New York, NY||Sep 01, 2010||$140,000|
|FIS Representative||Bloomberg, LP||New York, NY||Nov 14, 2016||$136,500|
|FIS Representative||Bloomberg, LP||New York, NY||Jun 23, 2016||$136,000|
|FIS Representative||Bloomberg, LP||San Francisco, CA||Sep 15, 2014||$131,000|
Customer Service Representative, Career Video from drkit.org
Career Advice - Customer Services Representative and Semi-Pro Cyclist by Jenny D (Full Version)
Career Advice on becoming a Community Management Representative by Mark H (Highlights)