Representative job description
Updated March 14, 2024
9 min read
Representatives are elected officials whose primary role is to represent the people who have elected them to office by crafting laws and supporting laws that would benefit their people. They are also expected to serve in committees that would provide resolutions to challenges faced by their constituents and fulfill other duties as representatives.
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Example representative requirements on a job description
Representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in representative job postings.
Sample representative requirements
- Minimum of a high school diploma or equivalent
- Ability to communicate effectively in English, both verbally and in writing
- Basic computer skills, including proficiency in Microsoft Office
- Strong organizational and time-management skills
- Ability to work flexible hours, including evenings and weekends
Sample required representative soft skills
- Excellent interpersonal skills and ability to build rapport with customers
- Customer-focused and able to provide exceptional service
- Strong problem-solving and decision-making abilities
- Ability to work independently and as part of a team
- Positive attitude and willingness to learn and adapt to change
Representative job description example 1
Centene representative job description
You could be the one who changes everything for our 26 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: The Intake Representative I enters specific data/information from physicians' requests into a medical management authorization system, achieving required production quota/quality standards.
• Validates patient and medical provider demographic information including correct selection of a medical provider by specialty for healthcare service.
• Determines whether patients are eligible to receive health care benefits under the insurance program by determining the patients' status/eligibility the Primary Care Manager (doctor) type, and the appropriate referral/authorization path.
• Contacts medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests. Uses sound judgment in making decisions in order to keep the referral/authorization process moving forward in accordance with contractual timeliness standards.
• Follows step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards.
• Formulates brief sentences/paragraphs from referral/authorization orders and prepares correspondence in business letter format to provide clinical information to servicing providers.
• Generates letters and reviews to validate that they are going to the correct providers/patients, and that the provider/patient demographics and reason(s) for services to be rendered are correct.
• Accounts accurately for personal production via a production report that includes outcome data such as closed transactions, duplicative transactions and requests.
• Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks.
• Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve. Key components of this responsibility are objectively identifying problems, recognizing patterns, and determining solutions.
• Works as a team member; cooperates, assists and collaborates with co-workers to achieve goals and department success, and takes personal responsibility for achieving outstanding customer service.
Education/Experience: High School diploma or equivalent; college course work preferred. Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred.
License/Certification: Medically based trade school diploma/certification, desired.
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
**TITLE:** Intake Representative I
**LOCATION:** Rancho Cordova, California
**REQNUMBER:** 1359797
Position Purpose: The Intake Representative I enters specific data/information from physicians' requests into a medical management authorization system, achieving required production quota/quality standards.
• Validates patient and medical provider demographic information including correct selection of a medical provider by specialty for healthcare service.
• Determines whether patients are eligible to receive health care benefits under the insurance program by determining the patients' status/eligibility the Primary Care Manager (doctor) type, and the appropriate referral/authorization path.
• Contacts medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests. Uses sound judgment in making decisions in order to keep the referral/authorization process moving forward in accordance with contractual timeliness standards.
• Follows step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards.
• Formulates brief sentences/paragraphs from referral/authorization orders and prepares correspondence in business letter format to provide clinical information to servicing providers.
• Generates letters and reviews to validate that they are going to the correct providers/patients, and that the provider/patient demographics and reason(s) for services to be rendered are correct.
• Accounts accurately for personal production via a production report that includes outcome data such as closed transactions, duplicative transactions and requests.
• Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks.
• Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve. Key components of this responsibility are objectively identifying problems, recognizing patterns, and determining solutions.
• Works as a team member; cooperates, assists and collaborates with co-workers to achieve goals and department success, and takes personal responsibility for achieving outstanding customer service.
Education/Experience: High School diploma or equivalent; college course work preferred. Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred.
License/Certification: Medically based trade school diploma/certification, desired.
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
**TITLE:** Intake Representative I
**LOCATION:** Rancho Cordova, California
**REQNUMBER:** 1359797
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Representative job description example 2
Caterpillar representative job description
**Your Work Shapes the World**
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe. When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better, more sustainable world. We don't just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.
**Description**
As a communications representative 2 within Global Information Services, you would provide strategic communications consultation and support on a variety of assignments to support division and enterprise goals. The position manages the completion of its own work assignments and coordinates work with others. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc.
**Duties**
The incumbent provides communications support within the department in the development and production of communication deliverables at the corporate and/or business unit level. The incumbent assists in the development of organizational change management (OCM) and communication strategies for various initiatives and provides communications support and consultation (presentation materials, talking points, video scripts, etc.) to customers, including division leaders, subject matter experts and IT project teams implementing changes impacting end users across the enterprise. The incumbent is familiar with the company's processes, systems and methodologies. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions, and continuing to build communication skills.
The incumbent also manages several non-repeating projects, both internally and externally, through completion.
Typical internal customers include various contacts throughout the enterprise.
**Basic Qualifications**
This position requires a college or university degree with a focus on communications, marketing, journalism or a related field.
5+ years of job-related experience is required, preferably in communications or a related field
Strong writing skills and the ability to listen, learn and develop clear, concise and accurate messages for a variety of diverse audiences
**Top Candidates will also have**
Excellent interpersonal skills and ability to develop strong relationships
Strong attention to detail
Strong project management skills and organization, with the ability to prioritize projects and requests and meet established deadlines
Ability to maintain confidentiality
Experience with visual communications such as graphic design and video editing
**Employee Benefit Details**
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
**Final Details**
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers.
For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media
Relocation is available for this position.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe. When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better, more sustainable world. We don't just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.
**Description**
As a communications representative 2 within Global Information Services, you would provide strategic communications consultation and support on a variety of assignments to support division and enterprise goals. The position manages the completion of its own work assignments and coordinates work with others. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc.
**Duties**
The incumbent provides communications support within the department in the development and production of communication deliverables at the corporate and/or business unit level. The incumbent assists in the development of organizational change management (OCM) and communication strategies for various initiatives and provides communications support and consultation (presentation materials, talking points, video scripts, etc.) to customers, including division leaders, subject matter experts and IT project teams implementing changes impacting end users across the enterprise. The incumbent is familiar with the company's processes, systems and methodologies. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions, and continuing to build communication skills.
The incumbent also manages several non-repeating projects, both internally and externally, through completion.
Typical internal customers include various contacts throughout the enterprise.
**Basic Qualifications**
This position requires a college or university degree with a focus on communications, marketing, journalism or a related field.
5+ years of job-related experience is required, preferably in communications or a related field
Strong writing skills and the ability to listen, learn and develop clear, concise and accurate messages for a variety of diverse audiences
**Top Candidates will also have**
Excellent interpersonal skills and ability to develop strong relationships
Strong attention to detail
Strong project management skills and organization, with the ability to prioritize projects and requests and meet established deadlines
Ability to maintain confidentiality
Experience with visual communications such as graphic design and video editing
**Employee Benefit Details**
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
**Final Details**
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers.
For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media
Relocation is available for this position.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Dealing with hard-to-fill positions? Let us help.
Representative job description example 3
FedEx representative job description
IMMEDIATE OPENINGS!
Come for a job and stay for a career! FedEx Ground is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving. Be part of a winning team and workplace community that cares about who you are as an individual, and your safety in the workplace.
Perks and Benefits at FedEx Ground
Competitive wages paid weekly for both full and part time opportunities
$5,250 tuition reimbursement every year with no lifetime cap! All employees are eligible for this awesome benefit on their first day of employment!
Generous paid time off program - work your way up to 5 weeks of PTO a year!
Medical, dental and vision benefits after a short waiting period.
Flexible scheduling that helps balance your work and personal life.
Valuable employee discounts on things like cell phone plans, electronics, cars and restaurants.
Free Purple Pathways career development program for all FedEx Ground employees.
Paid parental leave for both moms and dads!
Employee networks, and diversity, equity and inclusion programs available for all employees.
What you can expect at FedEx Ground:
Fast paced and physical warehouse work - why pay for a gym membership when you can get paid while working out?
Warehouse duties include loading, unloading, and sorting of packages of various sizes.
Part time FedEx Ground employees work one shift a day; full time FedEx Ground employees work two shifts.
Shift lengths vary based on package volume - generally part time employees work between 3 and 6 hours a day. Full time employees can expect to work between 6 and 10 hours.
Overtime paid after 40 hours a week.
Reasonable accommodations are available for qualified individuals with disabilities.
Address:
2460 N.W. Sundial Road
City:
Troutdale
State:
Oregon
Zip Code:
97060
Domicile Location:
FXG-US/USA/P972/Portland Hub
Additional Location Information:
Up to $24.00 per hour.
$2.00 weekend differential 10pm Friday-10am Monday, 9/30/22-11/07/22. (included in above "up to" wage)
PART-TIME and FULL-TIME shifts available
• Because FedEx Ground is a 24/7 operation, we have flexibility on the days and times that you can work.
• As a package handler, you set your own availability during your Orientation class for our 5 different sort widows.
• Based on business demands you will be scheduled within your availability.
PRELOAD FULL TIME SCHEDULE:
1:00AM-8:00AM negotiable with at least one weekend day required.
HUB PART-TIME SCHEDULES:
Morning - 10am-2pm (Tue-Sat only)
Day shift - 1:00pm-6:00pm
Twilight shift - 6:30pm-11:00pm
Midnight shift - 11:30pm-3:30am
Sunrise shift - 4:00am-9:00am
HUB FULL-TIME SCHEDULE:
MID/SUNRISE - 11:30PM-9AM
EEO Statement
FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce
PandoLogic. Keywords: Packager, Location: Sandy, OR - 97055
Come for a job and stay for a career! FedEx Ground is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving. Be part of a winning team and workplace community that cares about who you are as an individual, and your safety in the workplace.
Perks and Benefits at FedEx Ground
Competitive wages paid weekly for both full and part time opportunities
$5,250 tuition reimbursement every year with no lifetime cap! All employees are eligible for this awesome benefit on their first day of employment!
Generous paid time off program - work your way up to 5 weeks of PTO a year!
Medical, dental and vision benefits after a short waiting period.
Flexible scheduling that helps balance your work and personal life.
Valuable employee discounts on things like cell phone plans, electronics, cars and restaurants.
Free Purple Pathways career development program for all FedEx Ground employees.
Paid parental leave for both moms and dads!
Employee networks, and diversity, equity and inclusion programs available for all employees.
What you can expect at FedEx Ground:
Fast paced and physical warehouse work - why pay for a gym membership when you can get paid while working out?
Warehouse duties include loading, unloading, and sorting of packages of various sizes.
Part time FedEx Ground employees work one shift a day; full time FedEx Ground employees work two shifts.
Shift lengths vary based on package volume - generally part time employees work between 3 and 6 hours a day. Full time employees can expect to work between 6 and 10 hours.
Overtime paid after 40 hours a week.
Reasonable accommodations are available for qualified individuals with disabilities.
Address:
2460 N.W. Sundial Road
City:
Troutdale
State:
Oregon
Zip Code:
97060
Domicile Location:
FXG-US/USA/P972/Portland Hub
Additional Location Information:
Up to $24.00 per hour.
$2.00 weekend differential 10pm Friday-10am Monday, 9/30/22-11/07/22. (included in above "up to" wage)
PART-TIME and FULL-TIME shifts available
• Because FedEx Ground is a 24/7 operation, we have flexibility on the days and times that you can work.
• As a package handler, you set your own availability during your Orientation class for our 5 different sort widows.
• Based on business demands you will be scheduled within your availability.
PRELOAD FULL TIME SCHEDULE:
1:00AM-8:00AM negotiable with at least one weekend day required.
HUB PART-TIME SCHEDULES:
Morning - 10am-2pm (Tue-Sat only)
Day shift - 1:00pm-6:00pm
Twilight shift - 6:30pm-11:00pm
Midnight shift - 11:30pm-3:30am
Sunrise shift - 4:00am-9:00am
HUB FULL-TIME SCHEDULE:
MID/SUNRISE - 11:30PM-9AM
EEO Statement
FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce
PandoLogic. Keywords: Packager, Location: Sandy, OR - 97055
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Updated March 14, 2024
Updated March 14, 2024