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Representative skills for your resume and career
15 representative skills for your resume and career
1. Cleanliness
- Demonstrated efficiency and reliability while performing various office tasks organized and maintained cleanliness of office environment.
- Maintained warehouse cleanliness to ensure a safe inventory level.
2. Patients
- Screened uninsured patients and provided guidance on federal/state/charity programs they may qualify for to assist in meeting their financial obligations.
- Provided patients and visitors with information pertaining to hospital procedures, in-house directions, insurance requirements, and patient location.
3. Customer Issues
- Administered feedback system targeted at responding and resolving customer issues regarding in-flight food and beverage services through establishing full accountability.
- Assured customer satisfaction: quickly and effectively solved any and all customer issues while maintaining company policies and objectivity.
4. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Recognized as an asset with exceptional customer service and follow-through skills that significantly contributed to retaining clients.
- Provided exemplary customer service, placing orders to ensuring accurate and timely shipping and receiving processes.
5. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Performed administrative duties by way of accurate data entry, receiving and forwarding messages and effectively communicating with other departments.
- Provided customer data entry information into computer system and assisted with promotional events in a professional and courteous manner.
6. Outbound Calls
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
- Provided customer service while interacting with current and potential customers daily through live-chat and inbound/outbound calls.
- Conducted outbound calls to delinquent borrowers to make payment arrangements and determine reasons for delinquency.
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A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.
- Managed a large volume of correspondence from credit cardholders providing timely and accurate responses to ensure business development.
- Provided high-level administrative support by preparing invoices for accounts payable reports, reconciled credit card statements.
8. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Participated in training seminars that provided product knowledge, skincare, and customer service including follow-up with customers for product satisfaction.
- Recognized for ability to maximize profit margins through confidant product knowledge and excellent follow-up, ensuring client satisfaction and return business.
9. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Surpassed multiple sales quotas while taking impromptu lead position; being the lone representative on the sales floor on several occasions.
- Assisted members by locating products missing from the sales floor and driving forklift to retrieve them from the overhead steel case.
10. Quality Standards
Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.
- Work under general supervision and function independently to produce results which meet/exceed quality standards under minimal supervision in a time-efficient manner.
- Managed manufacturing process to ensure product is delivered on time and under budget while maintaining quality standards.
11. Life Insurance
- Reviewed and processed new life insurance applications and premiums, worked directly with agents and vendors regarding application status and outstanding requirements
- Conducted phone interviews with the proposed insured to obtain personal and medical information to complete a life insurance application.
12. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Planned and executed promotional events on-campus, promoted Windows software, Microsoft products and partners through social media content generated daily.
- Operated various windows based systems to update systems and customer information while utilizing problem skills.
13. Inbound Calls
- Answered inbound calls and chat requests related to employment verification, career assistance, graduation and general university inquires.
- Responded to inbound calls from current/potential customers to provide accurate and timely information for pricing policy and procedures.
14. HR
HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.
- Received HR approval to proceed with contacting local and reputable companies and organizations utilizing correspondence on agency letterhead.
- Assisted HR Manager in organizing open enrollment, communicating changes and processing open enrollment benefit plan changes
15. Standing Orders
- Take clients orders and check status of standing orders.
- Entered Medical Necessity Forms, Standing Orders and Single Trips
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What skills help Representatives find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What representative skills would you recommend for someone trying to advance their career?
Frederik Beuk
Associate Professor of Marketing, University of Akron
What technical skills for a representative stand out to employers?
Dr. Matteo Cantarello Ph.D.
Visiting Assistant Professor of Hispanic Studies, William & Mary
What soft skills should all representatives possess?
John Cicala Ph.D.
Associate Professor of Digital Marketing, University of North Alabama
List of representative skills to add to your resume
The most important skills for a representative resume and required skills for a representative to have include:
- Cleanliness
- Patients
- Customer Issues
- Customer Service
- Data Entry
- Outbound Calls
- Credit Card
- Product Knowledge
- Sales Floor
- Quality Standards
- Life Insurance
- Windows
- Inbound Calls
- HR
- Standing Orders
- PowerPoint
- Troubleshoot
- Health Insurance
- Medicaid
- Computer System
- Schedule Appointments
- Customer Inquiries
- H E
- Insurance Verification
- Customer Orders
- Patient Accounts
- Front Desk
- HIPAA
- Customer Accounts
- Social Security
- CMS
- Insurance Coverage
- CPT
- Customer Complaints
- Problem Resolution
- Administrative Tasks
- Customer Interaction
- Customer Support
- Management System
- Customer Calls
- Telephone Calls
- Payment Arrangements
- Excellent Guest
- Perform Routine Maintenance
- Hippa
- Develop Opportunities
- Billing Issues
- Quality Customer Service
Updated January 8, 2025
