Top Representative Skills

Below we've compiled a list of the most important skills for a Representative. We ranked the top skills based on the percentage of Representative resumes they appeared on. For example, 27.8% of Representative resumes contained Customer Service as a skill. Let's find out what skills a Representative actually needs in order to be successful in the workplace.

The six most common skills found on Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Representative jobs:
  • Recognized as an asset with exceptional customer service and follow-through skills that significantly contributed to retaining clients.
  • Provided quality customer service, resolved customer issues, and implemented a continuing aggressive strategic targeting plan.
  • Provided exemplary customer service, placing orders to ensuring accurate and timely shipping and receiving processes.
  • Provided superior customer service to borrowers and investors as well as other internal and external customers.
  • Receive calls from businesses and individuals process advertisement using standard protocol and providing excellent customer service.
  • Recognized for effectively building relationships and providing excellent customer service skills to a diverse customer database.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
  • Provided superior professional customer service to members of media needing assistance within press box.
  • Increased sales with excellent customer service and developed good/professional relationships with regular customers.
  • Diffused all escalated calls transferred by customer service representative to maintain customer relationships.
  • Provided excellent customer service to ensure customer satisfaction, repeat business and referral.
  • Broadened customer service skills and utilized problem-solving techniques on a daily basis.
  • Adhered to industry and corporate call requirements while providing excellent customer service.
  • Problem-solved complex customer service issues, providing superior responsiveness and work quality.
  • Performed impeccable customer service and maintained a clean and organized work environment.
  • Promoted to this position based upon excellent communication and customer service skills.
  • Provided excellent customer service, while maintaining office standards for positive attitudes.
  • Delivered exceptional customer service to 401k plan participants in a call-center environment.
  • Provided front-line customer service through contact with Intermediaries and medical facilities.
  • Deliver excellent customer service and demonstrate a high degree of professionalism.

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2. Phone Calls

high Demand
Here's how Phone Calls is used in Representative jobs:
  • Generate new business independently utilizing cold-calling, making personal business-to- business calls as well as phone calls.
  • Scheduled patient appointments -Answered incoming phone calls for multiple doctors offices -Inventory -Record filing -Verified insurance benefits
  • Formulated and completed rental reservations via phone calls for customer convenience.
  • Prepare Instruction Manuals Route Multi-Line Phone Calls Accounting/Bookkeeping Front-Office Operations
  • Conduct telephone solicitation phone calls with prospective donors.
  • Provide professional customer service during follow up phone calls
  • Receive incoming/outgoing phone calls from delinquent customers.
  • Answer Inbound Phone Calls * Describe the vacation package in full detail * Attempt to sell vacation package to the customer
  • Answer all phone calls, schedule all appointments, computer and typing skills great, fax and call on referrals.
  • Handled passes for visitors; Delivered admitted patients to their hospital rooms; Responsible for incoming and outgoing phone calls.
  • Conduct weekly phone calls to past buyers with expired registrations to assist in their retention and return to the company.
  • Engaged directly with constituents through community outreach events, phone calls, and private tours of the Capitol building.
  • Answer questions and resolve issues based on phone calls and correspondence from claimants with a focus on first-call resolution.
  • Received incoming and make outgoing investigative and verification phone calls to customers to minimize fraud losses and risk exposure.
  • Build customer cases based upon faxes or phone calls received from doctor offices or long term care facilities.
  • Received inbound phone calls from sales associates when a customer would use personal checks to pay for items.
  • Answered inbound phone calls regarding purchasing vehicle service contracts, as well as followed up with previous inquiries.
  • Answered approximately 75 inbound phone calls per day from borrowers and assisted them with the application approval process.
  • Facilitated phone calls to different ministries and National Assembly to keep HMA updated on DRC Parliament's agenda.
  • Answered and placed phone calls regarding occupancy status, inquiring whether the property was ready to be secured.

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3. Data Entry

high Demand
Here's how Data Entry is used in Representative jobs:
  • Performed administrative duties by way of accurate data entry, receiving and forwarding messages and effectively communicating with other departments.
  • Handle all administrative admitting responsibilities; to include updating demographics, verifying medical insurance and data entry.
  • Inventory Control-Cash Control-Shipping and Receiving-Data Entry-Bonded through Company-Purchasing textbooks for Nebraska Book Company and Kent State University.
  • Process data entry of medical referrals and authorizations with accuracy and speed in a production environment.
  • Entered personal client information into company systems and databases, ensuring accurate and timely data entry.
  • Job specific data entry requiring extreme accuracy, input payment information and client information.
  • Participated inventory cycle counts for plumbing warehouse as inventory counter and data entry clerk.
  • Provided data entry support and responsible for interdepartmental notifications of potential service deviations.
  • Provided initial non-clinical review and data entry for all authorization and referral requests.
  • Perform quality review of data entry and verification of documents submitted online.
  • Provided customer support and performed data entry in a call center environment
  • Performed accurate calculations and data entry within established time frames.
  • Performed data entry of customer shipping instruction into company database.
  • Assisted with daily check-in/data entry of new business deals when necessary
  • Executed data entry to ensure high-level accuracy on accounts.
  • Perform data entry following general instructions and guidelines.
  • Ensured proper data entry of procedure information.
  • Performed data entry aircraft configuration updates.
  • Performed retail credit application data entry.
  • Performed data entry of account information.

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4. Insurance Companies

high Demand
Here's how Insurance Companies is used in Representative jobs:
  • Work with providers to organize and prepare contract applications and obtain necessary documentation to submit application to insurance companies for enrollment.
  • Work directly with insurance companies to verify insurance coverage, benefits and obtain authorization, estimate patient responsibility and calculate deposits.
  • Serve as primary liaison with insurance companies to verify eligibility and coordination of benefits, and resolve any insurance complications.
  • Conducted claims settlements by negotiating with attorneys and insurance companies, ordered police reports and determined liability and collections.
  • Work collaboratively with Insurance companies and patients to ensure accurate billing and resolve claim denials and medical-necessity issues.
  • Negotiated settlements and received payment for claims with other insurance companies' representatives by telephone or correspondence.
  • Research and communicate with previous insurance companies and providers to retrieve member information for processing claims and reimbursement
  • Increased revenue by eliminating billing errors and decreasing non-payments by insurance companies due to inaccurate billing.
  • Responded to correspondence from insurance companies also identified and resolved patient billing and payment issues.
  • Communicated with insurance companies to obtain additional information regarding checks and explanation of benefits.
  • Contacted insurance companies to inquire claim status and provided additional information when necessary.
  • Call insurance companies to verify and obtain information concerning insurance benefits accruing to patients
  • Document and retrieve information to be sent to insurance companies regarding automobile accidents.
  • Contacted patients, attorneys and insurance companies involved claim to secure sensitive information.
  • Served as liaison for commercial/private insurance companies to determine and apply benefits.
  • Verified patient eligibility with insurance companies as well as prescription drug coverage.
  • Placed outbound calls to insurance companies to verify Benefits and Eligibility.
  • Obtain updated clinical documentation from physicians and submit to insurance companies.
  • Posted payments received from patients and insurance companies electronically and manually.
  • Communicate with insurance companies to verify claim information and insurance coverage.

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5. Email

high Demand
Here's how Email is used in Representative jobs:
  • Processed all emails/calls for customer requests/releases/revisions/inquires/issues/diversions.
  • Conducted face-to-face interviews, telephone interviews and email correspondence with prospective students to determine their educational needs, concerns and interests.
  • Maintained ownership of all emails to ensure satisfaction by responding properly and timely to contact method convenient for customer when requested.
  • Contacted students and alumni by email and/or by phone to identify employment/career status.
  • Researched job descriptions, updated as needed and emailed job descriptions to property/departments.
  • Contacted customer's via phone and email to confirm product/monetary compensation was adequate.
  • Composed informational, motivational emails to students; designed educational posters.
  • Screened all calls and emails to appropriately distribute physician referrals.
  • Communicate to Customers via email regarding their equipment and experience.
  • Monitored shared email in-boxes and ensured inquiries were addressed.
  • Process incoming email questions/concerns from customers and respond accordingly.
  • Maintained contact with my individual representatives via email daily
  • Deliver email confirmation of completed transactions and shipment.
  • Provided telephone and email support to sales representative.
  • Communicated with and assisted customer inquiries via email.
  • Monitor their activity through radio/phone/email contact.
  • Assign daily work accordingly to my teammates, responsible for responding to emails, and resolve any issues that may arise.
  • Reviewed aging of service forms, emails, special reports and OMNI items, while continually re-prioritizing based on departmental needs.
  • Handled faxes and emails of obituary notices, in memorials and legal notices to be typed and formatted for publication.
  • Responded to terminal support via phone/email, diagnosed and resolved the client problems by utilizing technical tools the company provided.

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6. Internet

high Demand
Here's how Internet is used in Representative jobs:
  • Assisted in troubleshooting user problems relating to Operating System issues Network Connectivity, and Internet connectivity.
  • Customized orders for fiber optic telecommunication services, including telephones, internet, and cable television.
  • Provided training and consultation concerning internet marketing to real estate agents and brokers.
  • Responded to customer inquiries regarding telephone, internet and related product services.
  • Verified insurance benefits and obtained authorizations via internet resources and telephone.
  • Encouraged interactive learning by incorporating educational software and the internet.
  • Receive & screen incoming calls from residential phone/internet service customers.
  • Conduct business development strategies for internet based customers.
  • Assisted agents and customers in navigating internet systems.
  • Communicate effectively with internet customers within established periods.
  • Accomplished operation and supervision of Internet Banking.
  • Satisfied the transportation needs of Internet-generated customers.
  • Represented Internet service to individuals without.
  • Use intranet/internet sites for supporting documentation.
  • Installed telephones using internet connection.
  • Respond to internet and telephone inquiries
  • Processed customer orders, provided available shipping options, fees and ETA's and updated customer files via internet and e-mail.
  • Advise Customers about 'Return Goods Authorization' (RGA's) and shipping procedures via telephone, internet and mail interaction.
  • Answer and redirect incoming calls; Billing, Repair, Escalations, High Speed Internet, Telephony and, Sales calls.
  • Utilized online in-house databases and internet phone system (from home) to respond to callers seeking product sales and service.

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7. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Representative jobs:
  • Verified and updated contact information in company software in addition to processing credit card transactions.
  • Reconciled and balanced daily credit card transactions.
  • Researched merchants disputed credit card transactions.
  • Read through cases, disputed credit card transactions submitted by merchants, and assessed each case per correct data procedure.
  • Monitored daily credit card transactions to ensure that the companies and/or merchants did not suffer fraud or financial risks.
  • Performed root cause analysis by asking probing questions to customers to assist them in resolving disputed credit card transactions.
  • Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Experience Guest Representative - Processed guest registration, computed and collected payments, and verified credit card transactions.
  • Updated database of customer info, and processed credit card transactions to insure a quality customer experience.
  • Handle cash and credit card transactions, as well as nightly safe deposits.
  • Processed credit card transactions to an average of ten customers per day.
  • Take credit card transactions for paying customers for materials requested.
  • Limit fraud exposure by providing analysis of credit card transactions.
  • Research fraudulent credit card transactions and forwarded to inquiring banks.
  • Process customer credit card transactions for parts purchases.
  • Process credit card transactions and book appointments.
  • Process credit card transactions from insurance payers.
  • Handled cash & credit card transactions
  • Processed credit card transactions forcustomers.
  • Blind Calling; Sales; Research; Customer Service; Client Support; Fundraising; Credit Card Transactions

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8. Outbound Calls

high Demand
Here's how Outbound Calls is used in Representative jobs:
  • Provided customer service while interacting with current and potential customers daily through live-chat and inbound/outbound calls.
  • Conducted outbound calls to delinquent borrowers to make payment arrangements and determine reasons for delinquency.
  • Handled outbound calls for participants regarding incomplete retirement requests to increase customer satisfaction.
  • Conducted inbound/outbound calls for MCI Handled customer dissatisfaction calls Assisted customers Data entry
  • Conducted inbound and outbound calls to verify and update patient insurance/personal information
  • Controlled and managed inbound/outbound calls while processing daily Lost/Stolen reports.
  • Processed outbound calls to businesses completing statistical surveys.
  • Take inbound/outbound calls on delinquent accounts
  • Meet customer satisfaction while working in a highly busy call center receiving inbound/outbound calls for the company of AT&T.
  • Provide the same with co payment information, benefit information Outbound calls to verify Dr's appointments, arrange transportation and Pharmacy
  • Handle special projects such as outbound calls, Spanish transaction surveys and the execution of the monthly maintenance billing letters.
  • Make outbound calls to real estate agents, escrow officers and home owners with regard to payment and service fees.
  • Make at least 120 outbound calls daily using a phone script to generate internet sales leads and setting sales appointments.
  • Initiated one hundred and twenty outbound calls from a home office in a fast paced, goal oriented, setting.
  • Accepted inbound and made outbound calls to customers to confirm travel details and to answer their questions about Marriott properties.
  • Conducted outbound calls regarding social science research in the public's interest surrounding childhood immunization, substance abuse and addiction.
  • Exhibited excellent customer service skills: Handled heavy inbound and outbound calls to and from customers and financial institutions.
  • Schedule appointment for customers' vehicle maintenance Outbound calls to offer monthly service specials to customers Quote prices on parts
  • Handled inbound and outbound calls pertaining to delinquent accounts, either directly or through appropriate channels including payment inquiry.
  • Required to make 80+ outbound calls, receive incoming calls, and use chat services to communicate with customers.

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9. Technical Support

high Demand
Here's how Technical Support is used in Representative jobs:
  • Provide customer and technical support to advertisers utilizing the various Tribune Publishing Newspaper E-Commerce sites for advertising.
  • Demonstrated effective time management by tracking and providing timely follow-up on all outstanding technical support issues.
  • Facilitated communication between numerous departments and director-level executives to resolve account and technical support issues.
  • Resolve internal and external escalated matters concerning technical support, statements and processes.
  • Provide technical support to customers on operational or maintenance aspects of equipment.
  • Cultivated accounts relationships by providing excellent service and technical support to clients.
  • Provisioned HIS CDV services enabling activation of equipment provided advanced technical support.
  • Assisted Cox Digital Communication customers with technical support and DIY installation kits.
  • Provided technical support, including troubleshooting and software installation to clients.
  • Provided excellent customer service and technical support to Rollins internal customers.
  • Delivered outstanding technical support and customer service to students and faculty.
  • Diagnosed malfunctioning equipment, provided technical support, performed repairs.
  • Provided technical support for daily operations of a start-up business.
  • Provide exceptional technical support to new and existing customers.
  • Provided advanced technical support to users by advanced research.
  • Managed incoming telephone and email requests for technical support.
  • Provide internet/digital voice technical support and problem solving.
  • Provide technical support for customers experiencing service disruptions.
  • Provided remote telephone technical support internally and externally.
  • Provided technical support for customers using online banking.

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10. Customer Accounts

high Demand
Here's how Customer Accounts is used in Representative jobs:
  • Facilitated receipt/delivery of customer IRA and NSCC ACATS accounts * Investigated, resolved and adjusted customer accounts for any discrepancies
  • Handled local telephone providers' accounts/temporary disconnections and service restoration after payments received and posted to customer accounts.
  • Follow through on customer accounts resolution by receiving incoming calls and entering notes and documents into information system.
  • Negotiated pricing and assessed product availability for customer base comprised of brokers, liquidators and customer accounts.
  • Researched Oscar Exceptions related to closed/invalid customer accounts, provided information back to various Exceptions sites.
  • Evaluate and analyze customer accounts for maximum efficiency Recognize and recommend value added service options.
  • Processed all payments/payoffs to customer accounts; researched delinquent status and promoted account retention.
  • Researched, adjusted and provided documentation to support account adjustments for erroneous customer accounts.
  • Navigated through a specially designed computer system to access customer accounts and other information.
  • Debited or credited customer accounts depending on final disposition or research of account activity.
  • Analyzed and performed comprehensive research on customer accounts relating to any questions or complications.
  • Performed all collection activities for customer accounts assigned by territories and/or channel types.
  • Reviewed and investigated suspect transactions of customer accounts and resolved balance issues.
  • Manage assigned portfolio of customer accounts and responsible for maintaining client database.
  • Managed customer accounts with focus on relationship management and customer retention.
  • Referred customer accounts to Risk Management for collections and account reconciliation.
  • Verified and reconciled customer accounts with merchants and resolved incorrect charges.
  • Verified documents had the correct legal documentations necessary for customer accounts.
  • Provided clerical duty will investigative support to maintain customer accounts.
  • Ensured timely resolution of disputed items by tracking customer accounts.

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11. Monthly Reports

high Demand
Here's how Monthly Reports is used in Representative jobs:
  • Compiled daily, weekly and monthly reports to capture workloads accurately and identify any deficiencies.
  • Maintained precise eligibility data by compiling monthly reports in order to detect any discrepancies.
  • Prepared and ensured accuracy of daily and monthly reports including allocations and volumes.
  • Compiled monthly reports related to customer service measures.
  • Produced Monthly reports using advanced excel spreadsheet functions.
  • Prepared monthly reports concerning sales and inventory.
  • Completed all weekly/monthly reports according to schedule.
  • Monitored and corrected problems with daily/monthly reports.
  • Produce monthly reports documenting divisional performances.
  • Generated monthly reports for investors.
  • Provide monthly reports to different offices within PHPR to ensure a proper analysis is provided for tracking purposes and validating purposes.
  • Create monthly reports on operating rooms, isolation rooms, labs, critical alarms, mechanical systems, and controller diagnostics.
  • Prepared monthly reports for the A/P department to verify all in house clients are charged appropriately for mailing services.
  • Documented date and time, as well as related specifics for use in monthly reports and case management.
  • Complete daily, weekly and monthly reports and queries for other departments and individuals within the billing center.
  • Compile stats, price-out product, key grocery order as well as occasionally prepare monthly reports with manager.
  • Provide weekly and monthly reports regarding the total amount of passengers arriving and departing from all airports.
  • Run monthly reports to help maintain group errors, build training courses, and submit new procedures.
  • Point of contact for both employees and management; also communicate all issues through managed monthly reports.
  • Generated daily, weekly, and monthly reports on status of vehicles returned in the Western Region.

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12. Medical Records

high Demand
Here's how Medical Records is used in Representative jobs:
  • Analyze FMLA claims to determine eligibility and medical records or certifications in compliance with State and Federal regulations.
  • Requested additional information from patients, medical records, and other representatives upon request from Medicare.
  • Initiate process to merge verified duplicate electronic medical records and monitor progress to ensure accurate completion.
  • Reviewed medical claim appeals -Determined payment for medical claims upon review of medical records -Data entry
  • Research, analyze, and resolve possible duplicate medical records utilizing multiple computer systems simultaneously.
  • Performed inpatient and outpatient scheduling duties Medical Records processing, and Medical secretary duties.
  • Manage a medical front desk in areas of computerized scheduling and medical records management.
  • Processed insurance/patient correspondence, deductibles, medical records, non-covered services, and adjustments.
  • Provide updated medical records and explain patient examinations and distribution/ explanation of medications.
  • Reviewed medical records for completeness and filed records in alphabetical and numerical order.
  • Reviewed medical records for to find medical necessity for oxygen equipment and medications.
  • Delegated duties consist of identifying missing medical contact information from medical records.
  • Worked with nurses to read medical records separating them into specific medical measures
  • Worked heavily with submitted patient medical records and consistently followed HIPAA guidelines.
  • Utilize medical records and eligibility standards to determine appropriate time off work.
  • Maintain medical records and learning new computer software to enhance administrative support.
  • Compiled medical records into computer using internet and data base programs.
  • Copied, invoiced and shipped medical records to agency requesting the information
  • Coordinate admission process and prepare medical records and agreement packets.
  • Review medical records to determine if insurance denied claim incorrectly.

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13. New Accounts

high Demand
Here's how New Accounts is used in Representative jobs:
  • Provided rush processing of new accounts, verifying banking information, residential information utilizing Fast Data fraud database.
  • Ensured successful communication via actively listening and asking probing questions, collecting payments and opening new accounts.
  • Maintained continuity and ensured accurate registration for all new accounts established in the District of Columbia.
  • Supported sales reps in opening new accounts and troubleshooting cellular devices and upgrading existing cellular service.
  • Administered new accounts and rate quotes for individual domestic and corporate international customers via phone communication.
  • Assist business customers create new business contracts and/or new accounts Update customers information
  • Prospect new accounts for comprehensive financial planning including insurance and securities sales.
  • Established new accounts and processed financial transactions on institutional mutual fund accounts.
  • Manage existing accounts and establish new accounts through business-to-business marketing.
  • Revised procedures associated with new accounts and fraud monitoring.
  • Generated new accounts by implementing effective marketing strategies.
  • Developed business relations with new accounts.
  • Focused on and obtained 55 brand new accounts by building relationships and establishing new and creative ways to get their business.
  • Developed an expedited delivery procedure resulting in new accounts and increased order volume, including 30% increase in job profits.
  • Promoted to Customer Service Representative and became responsible for opening new accounts, assisting customers with CD's and IRA accounts.
  • Created and executed quarterly growth program that achieved over 200+ new accounts and relationships with each brand in first quarter alone.
  • Processed production agreements, worked with various new accounts to transition new agreements to the BISYS client management and commission systems.
  • Acted as first point of contact for all incoming calls regarding refinancing, home equity lines of credit and new accounts.
  • Process various service requests for transfers, purchases, new accounts, etc., from third party clients, and institutions.
  • Increased sales for venues and new accounts across assigned territories, gaining national and local brand name venues mentioned below.

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14. Medicaid

high Demand
Here's how Medicaid is used in Representative jobs:
  • Verify medicaid waived eligibility for non-emergency transportation.
  • Provided eligibility documentation for Medicare/Medicaid patients.
  • Follow up and verification with commercial insurance, medicare and medicaid regarding reimbursement of claims via telephone and written correspondence.
  • Supervised the daily activities of the provider relations representatives in the education and servicing of Medicaid and Medicare participating network.
  • Provided efficient, timely and consumer friendly services to facilitate the Medicaid eligibility application and review process.
  • Completed a full investigation to determine if multiple insurance policies exist including commercial, Medicare or Medicaid.
  • Validated accuracy of payment requests by maintaining thorough knowledge of Medicaid and Medicare reimbursement regulations and legalities.
  • Determined member Medicaid eligibility verifies the appropriateness of service levels and manages the denial and appeal process.
  • Interviewed and investigate applicants for Medicaid assistance, charity programs and patients from Jackson Memorial Hospital.
  • Restricted Card Representative/Provide administrative services for the Indian Medicaid Restricted Card Program for ADVANTAGE Health Solutions.
  • Acted as a liaison between patients and county caseworkers in order to establish Medicaid eligibility.
  • Processed Presumptive Eligibility reports and contacted members encouraging re-enrollment of Medicaid to continue PHP benefits.
  • Compare and calculate Medicaid eligibility budgets for clients based on Medicaid policies and guidelines.
  • Resolved customer service inquiries that required research and interactions with Medicaid and Disability plans.
  • Process Medicaid applications daily while ensuring compliance with Medicaid Policies & Federal Regulations.
  • Provide necessary forms and package all forms in preparation for Medicaid eligibility determination.
  • Followed all current Medicare and Medicaid regulations and requirements to ensure continual compliance.
  • Enter and review eligibility data for Medicare and Medicaid applicants and current members.
  • Interviewed as well as investigated patient's eligibility for Medicaid application completion.
  • Provided and assisted uninsured patients with the opportunity to apply for Medicaid.

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15. High Volume

average Demand
Here's how High Volume is used in Representative jobs:
  • Handled a high volume of reservation calls including domestic and international travel for Continental and Delta Airlines.
  • Provided innovative ideas and implemented them to ensure the high volumes were accurately documented with stakeholder accountability.
  • Organized and processed high volumes of sensitive credit card and bank information into university database.
  • Handled high volume of inbound calls regarding international billing and troubleshooting inquiries.
  • Provided secondary support for high volume Primary Care and Internal Medicine Physicians.
  • Handled high volume of phone calls extrapolating information to secure boat reservations
  • Tracked shipped packages timely and efficiently especially during high volume seasons.
  • Scheduled and managed workload related to high volume clientele environment.
  • Manage high volume/large portfolio supporting a global Maritime team.
  • Processed high volume of operations documentation paperwork and transactions.
  • Maintained organization and professionalism in a high volume office.
  • Provided on-the-spot advice and portfolio reviews to clients while handling 40+ calls per day in a high volume call center environment.
  • Provided excellent customer service while managing a high volume of incoming, interoffice and outgoing calls via the MediCall Operating Console.
  • Perform in a high volume, deadline/goal driven environment by handling complex accounting related to the servicing of SCRA customers.
  • Responded to a high volume of inbound customer calls; researched and resolved technical issues with AT&T equipment.
  • Key responsibilities: Handling high volumes of calls made to hospital departments, guest, and physician's answering service.
  • Assisted clients in high volume call center, negotiating reduced settlements for unsecured accounts referred to law firms for litigation.
  • Conduct business with top beverage accounts in greater Austin area to drive high volume sales on new and established products.
  • Trained new third party representatives to handle high volumes of calls and perform data entry in only two days.
  • Take high volume calls, handle initial reason for the call, take payments, explain bills and up-sell products

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16. Scheduling Appointments

average Demand
Here's how Scheduling Appointments is used in Representative jobs:
  • Provide excellent customer service to policyholders while scheduling appointments and conducting surveys/ inspections.
  • Assisted in scheduling appointments and coordinated transportation for doctor's appointments.
  • Reviewed and updated client correspondence files and scheduling appointments.
  • Collect co-pays and balances from patients at time of check-in and, inform patients of arrears when scheduling appointments for them.
  • Operate Telephone switchboard to answer, screen, or forward calls, providing information, taking messages or scheduling appointments.
  • Answered incoming calls for scheduling appointments, customer service concerns, after-hours physician contact, and Registered Nurse callbacks.
  • Coached agents in all aspects of sales (prospecting, scheduling appointments, presentations, and overcoming objections).
  • Call Center, High volume inbound/outbound calls, Customer Service, Scheduling appointments for Sales, Outside Marketing Events.
  • Complete various general office duties such as faxing, filing, writing letters, scheduling appointments, etc.
  • Job specifications include scheduling appointments with specialists, after hours clinic, and emergency room patients at Mercy.
  • Provide customer service by: * Answering phone calls and scheduling appointments * Documenting information for head nurse
  • Walk customers through fixing video issues over the phone or scheduling appointments for repair if needed.
  • Provided patients with efficient and pleasant encounter when checking in and/or scheduling appointments for services.
  • Front desk duties: Customer service, answering phone calls, scheduling appointments etc.
  • Handle business accounts by prospecting, scheduling appointments, and developing relationships via telephone.
  • Assisted licensed real estate agents/brokers in scheduling appointments to show the homes of buyers.
  • Maintained the process of patient check-in while answering incoming phone lines and scheduling appointments.
  • Worked on the Service Support Advocates team scheduling appointments for escalated customers.
  • Perform duties such as scheduling appointments, prepares correspondence and maintaining files.
  • Performed as a salesman, scheduling appointments and conducting sales presentations.

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17. New Clients

average Demand
Here's how New Clients is used in Representative jobs:
  • Managed claim check endorsements* Customer service* Assisted in opening claims for new clients* Scheduled home inspections*
  • Obtain pertinent information from new clients by conducting interviews courteously and professionally.
  • Provided professional information to new clients.
  • Prepare and communicate presentations to prospective clients, i.e., attorneys, mortgage brokers in an effort to develop new clients.
  • Generated new clients and maintained current relationships with high net worth individuals and estate planners to create and administer Trust accounts.
  • Exceeded annual sales forecast by 198% by end of Q1 by growing established account base and prospecting new clients.
  • Introduce new clients, such as interior designers and walk-in clients, to product line through emails and in person.
  • Prospect for new clients and establish mutually beneficial relationships with existing clients to obtain referrals to develop into new sales.
  • Promote account growth by prospecting new clients, fostering existing relationships, and working across departmental lines to drive bottom-line.
  • Conducted assessments of new clients and placed them in the appropriate level of care based on ASAM criteria.
  • Led Vanguard Brokerage Reps in obtaining new assets for existing and new clients during various months of tenure.
  • Reviewed new clients and developed clientele by networking to find new customers and generate lists of prospective clients.
  • Created a high level of customer service by building a strong rapport with existing and new clients.
  • Assist in marketing business by prospecting for new clients and providing accurate quotes based on submitted information.
  • Develop new clients (cold calls/prospecting, client need assessments, sales presentations and close the sale)
  • Serviced existing accounts and worked to actively market to new clients to increase book of business.
  • Worked independently to develop new clients through cold calls, both in person and by phone.
  • Converted new clients to the Complete Payroll system and managed their accounts through the on-boarding process.
  • Assist in presentations on financial services to groups to attract new clients and new prospective employees.
  • Solicited new clients in new territory of West San Fernando Valley for new Title Co.

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18. Troubleshoot

average Demand
Here's how Troubleshoot is used in Representative jobs:
  • Provided proactive and reactive network surveillance by troubleshooting and coordinating the restoration of service affecting or potentially affecting network events/issues.
  • Handled client accounts resulting in comprehensive and cost-effective installation, troubleshooting and maintenance of voice and data communications.
  • Strengthened customer efficiency with regards to meal service by troubleshooting any situation that might affect customer service.
  • Identified and resolved customer issues by troubleshooting problems pertaining to cable television installations and latest technological upgrades.
  • Experience in troubleshooting issues related to new systems and effectively increased pieces per hour productivity.
  • Assist in connecting and troubleshooting conference room equipment including projectors, telephone and communication systems.
  • Handled advanced troubleshooting for 6 Business Partner call centers when standard troubleshooting protocols failed.
  • Facilitated clients by providing technical support and troubleshooting on applications over the phone.
  • Cultivated customer relations and delivered speedy resolution by effectively troubleshooting issue through completion.
  • Prioritized workload and utilized problem solving and troubleshooting techniques while administering assigned programs.
  • Provided troubleshooting procedures to identify and resolve technical difficulties dealing with providers VOIP modems
  • Performed general repairs such as replacing bulbs and troubleshooting while maintaining inventory levels.
  • Researched, troubleshoot and resolved customer problems regarding the preservation of foreclosed properties.
  • Assisted Pharmacies in troubleshooting System Authorizations to ensure successful processing of claims.
  • Assisted with troubleshooting and identification of technical issues and resolution for customers.
  • Initiated actions to troubleshoot all obstacles impacting customer expectations and account satisfaction.
  • Utilized a computerized system for tracking, information gathering, and troubleshooting.
  • General maintenance duties include deliveries, troubleshooting, fixing products and shop organization
  • General troubleshooting and problem solving to maintain efficient operation of office.
  • Identify and resolve customer issues providing effective telephone troubleshooting and support.

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19. Sales Goals

average Demand
Here's how Sales Goals is used in Representative jobs:
  • Focused on competitive sales goals for specified items while insuring overall customer satisfaction.
  • Provided exceptional customer service while increasing company revenue and maintaining sales goals.
  • Earned reputation for exceeding sales goals and outperforming coworkers.
  • Maximized sales goals using a relationship selling strategy.
  • Overachieved sales goals by 50%-100%; averaged 10-12 authorizations per day, surpassing the 6 per day goal.
  • Assisted customers with decisions on their accounts while also up selling to reach bi-weekly grid for mandatory sales goals.
  • Manage personal and team sales goals, create and developed actions plans to challenge goals leading to successful business.
  • Conducted door to door sales for pest control contracts in an extremely saturated market, meeting monthly sales goals
  • Stack Ranking: 4 out of 24 representatives in the Matrix business unit for 2008 sales goals.
  • Worked as a cashier and sales representative to drive sales goals and exceed customer and company expectations.
  • Assist customers with company related issues* Renew contracts on mobile devices* Help maintain daily sales goals.
  • Answer calls from customers and resolving inquiries * Meet and exceed sales goals in a team environment
  • Achieved multiple sales goals in which I normally ranked within the top 5 for the team.
  • Recognized 3 consecutive months as a top representative with a record for breaking new sales goals.
  • Advised agents on what sales goals were needed in order to qualify for agency incentive programs.
  • Educated staff on successful scheduling, resulting in greater inquiries and exceeding yearly sales goals.
  • Achieved sales goals consistently achieving number and considered the number 1 sales rep in department.
  • Prepared and maintained documentation, used market information to increase sales, Met sales goals.
  • Achieved sales goals in core and non-core accounts by identifying trends within the local marketplace.
  • Contribute to achieving branch sales goals by recommending products and services that meet customer needs.

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20. Special Projects

average Demand
Here's how Special Projects is used in Representative jobs:
  • Lead and/or participate in special projects with varying scope/complexity that will positively impact collections, resources, customer service.
  • Assisted management with departmental training, process improvement, procedure documentation, and other special projects.
  • Collaborated with subcontractors on special projects for the installation and integration of software applications.
  • Resolved patient's complaint and coordinated special projects that enhanced patient satisfaction.
  • Generated ideas for Members special projects and for legislative and constituent initiatives.
  • Participate in special projects with emphasis on meeting/exceeding customer service performance levels.
  • Worked Special Projects as duly assigned by department manager and Practice Administrator.
  • Managed cost containment of shipment and development and implementation of special projects.
  • Complete special projects/reports requested as requested by Sales Manager and/or Supervisor.
  • Assisted with coaching other customer representatives on several special projects.
  • Performed community outreach and managed volunteers associated with special projects.
  • Perform Special Projects as assigned by Supervisors and Management.
  • Provided assistance to management and assigned to special projects.
  • Volunteered at any opportunity to take on special projects
  • Performed other related duties and special projects as assigned
  • Trained service representatives and assisted with special projects.
  • Worked closely with Territory Managers on special projects.
  • Coordinated and participated in special projects and committees.
  • Collaborated on special projects including system conversions.
  • Completed special projects weekly for my supervisor

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21. Customer Complaints

average Demand
Here's how Customer Complaints is used in Representative jobs:
  • Managed multiple customer portfolios reviewing aging reports and contact customers with aging account balances and researched account discrepancies and customer complaints.
  • Reconciled daily reports, expeditiously resolved customer complaints, and consistently achieved exceptional levels of office productivity and administrative accuracy.
  • Facilitated resolution of the highest level of escalated or sensitive customer complaints regarding products or services received through numerous avenues.
  • Educated customers of products offered and resolved customer complaints for business and residential telephone lines within average handled time.
  • Communicated accurate and appropriate options to resolve needs, while documenting and escalating customer complaints to appropriate parties.
  • Conducted GetNext searches to identify active customer complaints referred by regulators of government issued health plan accounts.
  • Provided excellent customer service on the phone or in person and resolved customer complaints effectively and efficiently
  • Promoted and reviewed customer satisfaction surveys and proposed solutions to mitigate customer complaints.
  • Minimized customer complaints, calculated accounts receivables and communicated between clients and vendors.
  • Resolved customer complaints, answered customer questions, and provided accurate information.
  • Resolved customer complaints and concerns through active listening, empathy and professionalism.
  • Identified customer complaints through research and collaboratively shaped solutions to complex issues.
  • Addressed customer complaints finding mutually satisfactory solutions for continuing the relationship.
  • Handled escalated customer complaints via telephone, email or written correspondence.
  • Participated in a specialized service project designed to reduce customer complaints.
  • Administered all customer complaints and ensured timely resolution within required guidelines.
  • Resolve customer complaints by investigating the problem/s and developing solutions.
  • Answer customer complaints and resolve problems/disputes to insure customer satisfaction.
  • Resolved the most sensitive and critical escalated customer complaints.
  • Noted customer complaints to supervisor or upper management.

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22. Customer Information

average Demand
Here's how Customer Information is used in Representative jobs:
  • Handled angry/upset customers, communication skills, computer skills, handled secure customer information, multitasking speaking with customers with computer work
  • Calculated manually and process billing adjustment amounts needed for various transactions including all adjustments beyond the scope of customer information systems.
  • Audited billing exceptions and non-validations by customer information systems (including questionable meter readings or accounts with non-billable status).
  • Processed cars upon return, which included receiving customer information, resolving customer complaints and assisting them with directions
  • Updated and maintained customer information to accurately reflect customer profile also entered new customer accounts when necessary.
  • Keep thorough, accurate and timely documentation of all customer contacts and maintains confidentiality of customer information.
  • Audited loan and mortgage documents for accuracy and completion by comparing loan documents with customer information.
  • Initiated use of new database resulting in greater integration of customer information across all departments.
  • Operated various windows based systems to update systems and customer information while utilizing problem skills.
  • Managed extensive customer database essential to thriving business by handling sensitive customer information.
  • Provided customer information about life insurance and plans that provide better coverage.
  • Logged customer information and purchase history to better recommend new products.
  • Gathered customer information for conversion to CableData's broadband billing software.
  • Entered & managed customer information in company database to insure accuracy.
  • Submitted third-party verification orders after ensuring all customer information was correct.
  • Document changes in customer information to accurately accommodate in future appointments.
  • Generated correspondence to secure additional customer information to resolve customer disputes.
  • Change customer information based on actual work completed and generated reports.
  • Possess strong problem solving skills and accurately capture customer information.
  • Gather and verify all required customer information for tracking purposes.

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23. Product Knowledge

average Demand
Here's how Product Knowledge is used in Representative jobs:
  • Recognized for ability to maximize profit margins through confidant product knowledge and excellent follow-up, ensuring client satisfaction and return business.
  • Participated in training seminars that provided product knowledge, skincare, and customer service including follow-up with customers for product satisfaction.
  • Coordinated multiple locations for scheduling dental appointments while also exhibiting product knowledge of other services offered using company training guidelines.
  • Market Research -Customer Service/Supervisor -Public Relations -Knowledge/use of Apple applications & products -Creating weekly reports & spreadsheets -Brand/Product knowledge -Training/Education
  • Worked outstanding Sales Order Report utilizing product knowledge, relationships with clinical, operations customer service reimbursement staff.
  • Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research.
  • Resolved issues related to payroll and enhance product knowledge ensuring utilization of appropriate processing procedures.
  • Recognized by managers and team members for demonstrating exceptional customer service and product knowledge.
  • Adhered to legal requirements and utilized product knowledge to facilitate financial and non-financial transactions.
  • Demonstrated excellent product knowledge by proactively selling credit union products based on member needs.
  • Combined extensive product knowledge with customer needs analysis/sales skills to successfully sell investment products.
  • Recommended appropriate products to customers and assisted colleagues in increasing overall product knowledge.
  • Required developing very broad product knowledge to better deliver product solutions for customers.
  • Answer complex cardholder inquiries requiring advanced policy and product knowledge.
  • Conducted product knowledge seminars with architectural firms and contractors.
  • Conducted seminars on merchandising standards and product knowledge.
  • Maintain product knowledge and dealership vehicle inventory knowledge.
  • Provide product knowledge and breakdown, provide excellent customer service at all times, provide billing breakdown and address any customer inquiries
  • Show community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
  • Enhanced physician knowledge of proper medical equipment for promoting patient well-being by serving as consultant and product knowledge expert in field.

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24. Billing Questions

average Demand
Here's how Billing Questions is used in Representative jobs:
  • Provided technical support to customers on alarm system operations that included troubleshooting, silencing/resetting alarms, and resolving billing questions.
  • Handled customer inquiries, complaints, billing questions and payment extension/service request; managed high-volume workload within a deadline-driven environment.
  • Provide service to patients involving transportation translator and billing questions.
  • Assisted with billing questions, surcharges, supplemental charges, credit authorization charges, balance due, take payment, copies.
  • Helped customers with billing questions, claims, transfers to the correct department, payments, and updates to personal information.
  • Answer phones, assist customers with payment arrangements, extensions, payments, billing questions, and reconnect their services
  • Handle all customer inquiries including billing questions, creating appointments for service issues and applying adjustments to accounts.
  • Assist Providers with billing questions, date of service inquires, filling dead lines, and authorization process.
  • Assist patients with billing questions, complaints and inquiries with the highest degree of courtesy and professionalism.
  • Assigned to national accounts to handle claims and billing questions and Provide customer problem solving when necessary.
  • Helped customers with technical issues, billing questions, and any questions they had about their phones.
  • Provided customer support with inquires, billing questions and advertisement Placed customers into conferences using switch boards.
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests in regards with government benefits.
  • Posted payments and balanced daily, answered any billing questions and helped with enrolling for Dental Insurance.
  • Provision of direction and participation in the resolution of complex billing questions, inquiries and quality assurance.
  • Resolved customer's issues with cable, internet and phone as well as solving billing questions.
  • Entered as Customer Service Rep, assisted customers with basic billing questions and technical support.
  • Assisted customers with billing questions, adding features and troubleshooting their LAN line service.
  • Assisted customers with cable troubleshooting as well as handling any billing questions or concerns.
  • Assisted customer's with any questions pertaining to their phone services and billing questions.

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25. Powerpoint

average Demand
Here's how Powerpoint is used in Representative jobs:
  • Trained hundreds of union members throughout Louisiana using PowerPoint presentations on how to become politically involved and mobilized.
  • Developed and presented PowerPoint presentations to corporate management on quarterly goals and performance to plan.
  • Present Jobs-Plus Program overview and PowerPoint presentation during orientation on a daily basis.
  • Prepared comprehensive reports and presentations in Excel and PowerPoint for upper management.
  • Prepared PowerPoint Presentations to provide updates for volunteers on event coordination.
  • Organized recruitment sessions and prepared PowerPoint presentations for recruiting sessions.
  • Construct PowerPoint presentations and train management on hiring process.
  • Design and update conference center signage using PowerPoint application.
  • Prepared client and in-house presentations with Microsoft PowerPoint.
  • Develop training materials and PowerPoint Presentations.
  • Created presentations in Microsoft PowerPoint Computer
  • Developed a library for the project and used a PowerPoint form to track and describe the location of all project records.
  • Use different types of computer programs such as: Microsoft PowerPoint, Microsoft Word, Excel, Publisher, and Outlook.
  • Used various functions of several types of office automation systems such as word processing, Excel, and PowerPoint.
  • Experienced in Microsoft Word, PowerPoint, Excel, email, fax machines, scanners, and internet communications.
  • Produced television stations' ratings estimates and PowerPoint presentations for new shows, specials, and sports events.
  • Compose correspondence and reports utilizing Microsoft Word, PowerPoint, Excel Petty cash, invoicing and accounting.
  • Worked extensively with MS Word, Excel, Outlook, and PowerPoint to prepare correspondence.
  • Negotiated pricing and delivery of products; used PowerPoint presentations for new contacts and accounts.
  • Lead open enrollment meetings for assigned employer groups, creating PowerPoint presentations to coincide.

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26. Life Insurance

average Demand
Here's how Life Insurance is used in Representative jobs:
  • Reviewed and processed new life insurance applications and premiums, worked directly with agents and vendors regarding application status and outstanding requirements
  • Conducted phone interviews with the proposed insured to obtain personal and medical information to complete a life insurance application.
  • Sell personal lines and commercial lines insurance* Service existing policies* Life insurance* Health Insurance* Loan products*Bank Products*Mentor
  • Verify and document required information to finalize applications for life insurance and submit to underwriting.
  • Processed all new applications for life insurance operations and entered information into the system.
  • Provided Auto-insurance consulting services and life insurance policies for clients.
  • Represented Connecticut General Life Insurance Company in arbitration hearings.
  • Resolved inbound customer/agent inquiries regarding life insurance policies.
  • Reviewed applications for life insurance to ensure accuracy.
  • Provided detail information on life insurance products.
  • Licensed Health and Life insurance representative.
  • Provided families with various options of life insurance as income protection for their families and assets in case of a loss.
  • Placed outbound calls to life insurance agents to receive permission to send them a video that contained information regarding our services.
  • Provide financial advising services and the sale of life insurance under Michigan Life Producer License acquired from the State of Michigan.
  • Entered life insurance applications; Ordered attending physicians' statements; Paid and billed cases; Closed accounts; Made electronic deposits
  • Complete group and one-on-one presentations to solicit products such as Short-Term-Disability, Accident, Cancer/Heart/Stroke, Intensive Care and Life Insurance.
  • Attract, develop, and maintain business relationships to provide health and life insurance to small business owners and self-employed.
  • Passed the Maryland Life Insurance exam which allows me to legally be an insurance agent in the state of Maryland.
  • Set appointments, presented products and followed up with families to provide them with Life Insurance policies and debt solutions.
  • Completed a 52 hr course in the laws and professional practices for the Life Insurance Agent and obtained a license.

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27. Computer System

average Demand
Here's how Computer System is used in Representative jobs:
  • Provided customer data entry information into computer system and assisted with promotional events in a professional and courteous manner.
  • Maintained member account information on Credit Union computer systems and insured that appropriate and accurate records are maintained.
  • Maintained all constituent legislative correspondence, managed office computer systems and supervised and managed office intern program.
  • Process member prior authorizations through various computer systems ensuring the accuracy of all data and updating as necessary
  • Provided overview of proposals to shareholders pertaining to proxy vote and keyed information into computer system.
  • Conferred with customers regarding services, maintaining records of all interactions within company computer system.
  • Post payments to various accounts receivable by effectively utilizing computer system to access account information.
  • Maintain group and employee information in computer system and maintain confidentiality of sensitive information.
  • Used advanced computer system to give updated information to respective Shareholders of Financial Products.
  • Create Strategy with upper management to improve current quality of company computer system.
  • Maintained all relevant inventory paperwork and entered accurate data in computer system.
  • Interact and maintain comprehensive computer systems including iPad applications and Microsoft Windows.
  • Assist customers with ordering Merchandise From catalogs Placing orders with online Computer system
  • Processed & Data entered refinance application & into computer system for approval.
  • Navigated numerous computer systems to troubleshoot and resolve customer situations.
  • Research and interpret member eligibility data in all computer system.
  • Helped implement Online Gov/trip travel computer system for government travelers.
  • Job requirements: Communication with customers/Use of computer systems/Use of phone/
  • Worked in Circulation, entered newspaper subscriptions into computer system.
  • Establish retirement plans for shareholders utilizing a proprietary computer system.

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28. Verizon

average Demand
Here's how Verizon is used in Representative jobs:
  • Identified and noted bankrupt accounts including discharges, commencement, and dismissals for this collections company supporting Verizon Communications.
  • Job DescriptionCall Center representative responsible for taking technical, billing and service calls for Verizon Wireless customers.
  • Pitched various products and commercial features to costumers and company executives associated with Verizon Wireless.
  • Worked on Assignment within Verizon Wireless, analyzing credit reports and assisting with online orders
  • Verify applications using customer provided documents and information to apply for Verizon Wireless services.
  • Followed proper protocol to transfer numbers from other cellular companies to Verizon wireless.
  • Worked under Verizon division assisting customers with transferring numbers to different accounts.
  • Provided customer service and technical support for Verizon Business DSL customers.
  • Committed to revenue assurance with Financial services department within Verizon Wireless.
  • Facilitated customer escalations to support retention of Verizon Wireless Service.
  • Provide customers with accurate information about their Verizon wireless plans.
  • Assisted new and existing Verizon customers with placing orders online
  • Provide exceptional customer service for Individuals visiting Verizon store.
  • Processed credit applicants for new and existing Verizon customers.
  • Provided online chat assistance for Verizon residential customers.
  • Specialized in sales of Verizon Wireless products and services
  • Process this information through several Verizon/AFNI computer programs.
  • Provided online customer service to Verizon Wireless customers.
  • Facilitated client call calibrations with Verizon Wireless.
  • Provide technical support for Verizon Wireless users.

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29. Customer Calls

average Demand
Here's how Customer Calls is used in Representative jobs:
  • Take customer calls and walk customers through loan applications while remaining within state and federal regulations and demonstration superior customer service...
  • Provided exceptional customer service by responding to all inbound customer calls and written correspondences results.
  • Evaluated customer calls to determine the agency's effectiveness in resolving employment discrimination complaints.
  • Referred and transferred customer calls concerning questions to designated departments for further assist.
  • Managed inbound and outbound customer calls to verify potentially fraudulent account activity.
  • Handled escalated customer calls and provided conflict resolution for customer satisfaction.
  • Handled escalated and cancellation customer calls, prioritizing customer retention.
  • Handled incoming/outgoing customer calls for Kinder Morgan gas company.
  • Handled inbound customer calls related to credit application approval.
  • Answered incoming customer calls while providing exemplary customer service.
  • Answer customer calls as needed regarding account information
  • Handled customer calls regarding domestic shipments.
  • Call center environment answering customer calls.
  • Answer customer calls concerning their cash inventory and all other inquiries including but not limited to making changes to their accounts.
  • Received inbound calls from Customer Service Representatives in the contact center needing assistance, as well as fielding customer calls/complaints.
  • Transferred customer calls to other departments, when appropriate, to deal with issues within other areas of responsibility.
  • Handle incoming Business Customer calls for AT&T * Handle all billing and account problems * Troubleshoot phone problems
  • Implement strategies to boost sales during customer calls Skills Used Active learning and listening Reading Comprehension Speaking Time management Instructing
  • Answer a diverse and high volume of health insurance related customer calls and correspondence on a daily basis.
  • Refund Advantage - 1302 Clear trace spring l Effectively managed a high-volume of inbound and outbound customer calls.

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30. Potential Customers

low Demand
Here's how Potential Customers is used in Representative jobs:
  • Hosted promotional events in collaboration with semi-annual Microsoft Tour and various university organizations to create brand awareness and attract potential customers.
  • Identify current and future customer requirements by establishing rapport with potential customers and other persons to understand customer's needs.
  • Responded to inbound calls from current/potential customers to provide accurate and timely information for pricing policy and procedures.
  • Explained Fidelity Brokerage accounts and features to potential customers leading and assisting them in purchasing Fidelity services.
  • Analyzed and presented cost saving opportunities for potential customers using strategic source best practices.
  • Managed international territory, marketing major product lines to potential customers.
  • Performed marketing study of potential customers for the industrial gas applications.
  • Educated potential customers on manufacturing process, specifications and options.
  • Provide potential customers to my immediate Manager for product demonstration.
  • Assist agents in qualification of potential customers as to viability.
  • Qualify potential customers for available programs based on their interests.
  • Maintain a frequently updated database of customers and potential customers.
  • Receive overflow incoming customer service calls from potential customers.
  • Initiate contact with potential customers in a laboratory environment.
  • Schedule appointments for sales representatives to meet potential customers.
  • Involved contacting potential customers and presenting the products
  • Performed customer service for potential customers.
  • Form verbal relationships with potential customers.
  • Demonstrated Sony products to potential customers.
  • Credit processing for potential customers.

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31. Health Care

low Demand
Here's how Health Care is used in Representative jobs:
  • Case management, researched case files, analyzed benefit eligibility and enrollment eligibility, determined eligibility for health care changes.
  • Facilitated collaboration between Fortune 500 companies, industry organizations, and government leaders, resulting in effective health care policy.
  • Delivered local communications support to advance grassroots engagement on health care reform for a national health insurance plan association.
  • Educated customers regarding their benefits and explained how to correctly utilize their individual managed health care plans.
  • Demonstrated success in consultative selling skills in a business-to-business and/ or health care administrator environment.
  • Determine potential eligibility for health care coverage in accordance to state/federal/local policies and procedures.
  • Provided marketing services to multiple independent hearing health care practices throughout California.
  • Reviewed and processed credentialing and re-credentialing applications of health care providers.
  • Facilitate health care promotional outreach and presentations.
  • Certified application counselor for Health Care.gov Market Place
  • Provided education, resolved issues, processed provider changes and selections, and provided authorizations for care to health care facilities.
  • Obtain confidential medical information from nursing homes, hospitals, mental facilities, and home health care agencies throughout the state.
  • Focused on Health Care policy and legislative issues with regard to President Clinton's National Health Care Reform Plan in 1993.
  • Set up special needs if needed such as skilled nursing facilities, inpatient rehab, home health care and infusion services.
  • Attended meetings directly related to issues that affected the State of Massachusetts, including health care coverage and extending unemployment benefits.
  • Investigate if a patient is eligible for potential coverage for health care in accordance to state / local policies and procedures.
  • Receive inbound calls for health insurance companies, and transportation, call health care customers to complete health care questions.
  • Established and maintained relationships with both military and civilian health care providers to ensure high level of service for members.
  • Collaborate with other members of the team to provide general information and support in addressing barriers to health care.
  • Participated in focus group for NYS on implementation of upcoming Health Care Exchange and reported discussion/key points with management.

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32. Telephone Calls

low Demand
Here's how Telephone Calls is used in Representative jobs:
  • Answered incoming telephone calls from physicians/providers, collecting their information and directing their calls to appropriate department for handling.
  • Assisted in coverage of incoming and outgoing telephone calls and responded immediately to customer inquiries and informational needs.
  • Handled telephone calls and clarified customer misunderstandings of supplemental Medicare insurance coverage offered by the Hartford during enrollment.
  • Responded to an average of 300+ weekly telephone calls/communicated as third party between policy restrictions and towing/roadside companies.
  • Received incoming telephone calls and gave professional customer service help to customers about questions on delinquent accounts.
  • Screened incoming telephone calls and handled tenant complaints/requests, ensuring tenant satisfaction and high occupancy levels.
  • Initiated telephone calls for the purpose of selling advertising in Traditional and Non-Traditional directory publications.
  • Answer and respond to inbound customer telephone calls/emails concerning the Digital PhoneService.
  • Provided professional customer service when answering incoming telephone calls and claims.
  • Answer customers Telephone calls regarding exiting accounts.
  • Handled other Administrative duties/ outbound telephone calls
  • Receive telephone calls concerning company sales
  • Handled telephone calls from both inside and outside sources with appropriate courtesy and judgment showing a thorough understanding of the issues.
  • Respond to inbound telephone calls relating to furniture and bedding deliveries, delivery damage issues, and warranty service needs.
  • Field telephone calls, answer questions and obtain information concerning scheduling of appointments in a professional and efficient manner.
  • Managed inbound and outbound telephone calls for the purpose of early fraud detection in a call center environment.
  • Researched and resolved telephone calls regarding eligibility issues for the sites, central departments, management and patients.
  • Initiate telephone calls to members, providers, and other insurance companies to gather coordination of benefits information.
  • Respond to all incoming telephone calls in a positive and courteous manner and process accordingly to protocol.
  • Handled incoming telephone calls, covering limited range of customer services in a prompt and professional manner.

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33. Social Security

low Demand
Here's how Social Security is used in Representative jobs:
  • Personalized budget planning and money management, responded to all inquiries from clients and Social Security Administration and prepared monthly reports.
  • Review medical records for listing criteria and evidence supportive of a finding of disabled by the Social Security Administration/Disability Determination Services.
  • Interviewed Title 19, social security and disability patients to determine eligibility and qualifications for government benefits per Federal regulations.
  • Managed immigration, Social Security and Medicare casework, acting as liaison between constituents and all federal government agencies.
  • Communicated with Social Security Administration and Disability Determination Service for the disability claims that were processed for hospital patients.
  • Intern - constituent services, liaison with Veterans Affairs and Social Security Administration and other administrative responsibilities as assigned
  • Interviewed and investigated applicants for medical assistance and social security benefits to gather information pertinent to their application.
  • Collect and review patient information to determine eligibility for Medicaid, Social Security Disability and community programs.
  • Administer over Social Security benefits and update the Social Security Administration of any changes related to clients.
  • Contacted Social Security and Disability Determination Services to obtain information and resolve issues with claims.
  • Evaluate records to see if information meets Social Security requirements under supervision of Medical Consultants.
  • Developed and maintained cooperative working relationships with agencies and organizations interested Social Security Disability.
  • Processed and assisted hospital patients with all disability applications claims to Social Security Administration.
  • Schedule initial appointments to apply for Social Security Disability and Supplemental Security Income benefits.
  • Organized data and submitted information to be reviewed by the social security administration.
  • Conduct over the phone interviews with applicants applying for Social Security Disability Benefits.
  • Represented clients appealing denial of disability benefits under the Social Security Regulations 1994.
  • Assist chronically ill and terminally ill individuals obtain their Social Security Disability benefits.
  • Completed Social Security Disability application and appeal forms with claimants over the phone.
  • Researched and briefed Legislative Director on Veterans Affairs and Social Security issues.

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34. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Representative jobs:
  • Researched, identified, processed, corrected and monitored customer deposits, general ledger to ensure compliance procedures and legal regulations.
  • Conducted in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts to ensure compliance with OFAC regulations.
  • Underwrite documents received to ensure compliance with company and state regulations and call registered representatives or broker/dealers as necessary.
  • Analyze and perform assessments of records and documents submitted by various organizations to ensure compliance with appropriate procedural requirements.
  • Arranged internment of deceased and coordinated activities to ensure compliance with government contracts from inception to conclusion.
  • Verified and examined agent checks and statements to ensure compliance with special arrangements and company approval procedures.
  • Prepare and distribute internal monthly and quarterly progress reports to management to ensure compliance with Professional Standards.
  • Conduct safety audits and inspections to ensure compliance with occupational and environmental health and safety requirements.
  • Evaluated accounts to ensure compliance with margin requirements, client cash availability and Securities industry regulations
  • Provide liaison support for athletic departments to ensure compliance with academic and athletic eligibility requirements.
  • Monitored claims processing activities to ensure compliance to Federal & State regulatory timeliness requirements.
  • Performed reviews of unpaid obligations to ensure compliance with appropriate guidelines and regulations.
  • Review waybill packages to ensure compliance and federal regulation requirements are achieved.
  • Audit Medical Assistance applications to ensure compliance to procedural and legal requirements.
  • Reviewed all authorizations to ensure compliance with the legislative and institutional policy.
  • Monitor system activity and ensure compliance with security directives and procedures.
  • Assist Supervisor/Manager in billing and reconciliation to ensure compliance with Medicare.
  • Maintain communication with active customers to ensure compliance and satisfaction.
  • Monitored grant recipients to ensure compliance with federal regulations;
  • Communicated daily with the NYC Tribunal Court - Environmental Control Board to ensure compliance and resolution are met with construction violations.

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35. Front Desk

low Demand
Here's how Front Desk is used in Representative jobs:
  • Front Desk OperationsData EntryCustomer ServiceInsurance BillingMicrosoft Word
  • Performed all front desk operations including reservations and cash transactions along with providing rental and resort information.
  • Manage the front desk staff through scheduling, organizing, communicating, and disciplinary actions for employees at World Gym.
  • Promoted to Head Receptionist (managed Front Desk; 8 Receptionists total) Based on strong work ethic and performance.
  • Deliver friendly and efficient front desk customer service to all members and guests in person and over the phone.
  • Executed exceptional clerical skills for a large busy hospital as a front desk medical receptionist to ensure quality.
  • Arrange with the front desk staff other appointments for the patients in other departments in the hospital.
  • Worked as a front desk receptionist performing administrative tasks using fax machine, copier, and scanner.
  • Answered multiple phone lines in a very fast paced and busy environment and covered the front desk.
  • Take over front desk reception during lunch breaks, restroom breaks, sick/off days or meetings.
  • Supervised Guest Service, Bell, and Front Desk for a property of 1,572 rooms.
  • Performed wide variety of job duties, including front desk/ reservations, concierge, houseman.
  • Worked as a team with the Front Desk Receptionist to safeguard all pertinent patient information.
  • Front desk duties - answering phones, making appointments, checking in and out.
  • Front desk reception and other positions as needed, appointment scheduling and answering phones.
  • Greet and provide exceptional customer service to members and prospects at the front desk.
  • Front desk duties included, answering phone calls, signing customers up for memberships.
  • Front Desk/ receptionist duties such as answer incoming calls and transfer to correct department.
  • Front desk back-up for scheduling, phone coverage, and in-person payment processing.
  • Manage the front desk, current and new contracts, and supplement area.

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36. Patient Accounts

low Demand
Here's how Patient Accounts is used in Representative jobs:
  • Provide support to the company s overall Operations and Client Services by efficiently and effectively working patient accounts consistently and effectively.
  • Review patient accounts and/or information received to determine eligibility under the Hospital care Assurance Program.
  • Conducted in-depth analyses of patient accounts as related to insurance benefits for physician and hospital.
  • Provide itemized billing affidavits per legal requests for patient accounts and motor vehicle accidents.
  • Communicate with major insurance companies as well as third party administrators regarding patient accounts.
  • Identify and communicate errors on patient accounts to appropriate departments or members of management.
  • Assist with Quality Control department by investigating multiple patient accounts and incorrect records.
  • Applied payments to patient accounts accurately and timely, prepared daily bank/deposit reconciliation.
  • Review patient accounts and/or information received to determine eligibility for charity assistance.
  • Set up financial arrangements and negotiated collection of patient accounts.
  • Maintain correction of insurance and personal information on patient accounts.
  • Handled patient accounts calling insurance carriers regarding payment status.
  • Update patient accounts with demographic and insurance information.
  • Created new patient accounts and verified demographic information.
  • Verify demographic information and update patient accounts.
  • Posted assigned payments to patient accounts accurately.
  • Input referrals/ physician orders for providers, Ensured hospital accounts, patient accounts, and workers compensation accounts were assigned properly.
  • Research patient accounts verifying accurate posting of payments to insurance companies and reimbursements to patient account, decreasing over- and underpayments.
  • Charge corrections: Responsible for entering late charges, unit charge correction, auditing of outpatient accounts reversing and re-batching transactions.
  • Obtain, enter, and update demographic and other financial and clinical information necessary for financial clearance of schedule patient accounts.

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37. Payment Arrangements

low Demand
Here's how Payment Arrangements is used in Representative jobs:
  • Assist patients w/o medical insurance coverage in completing medical assistance applications and/or making payment arrangements and cash payment collections.
  • Secure financial statements and determine acceptable payment arrangements for consumers who have been unable to meet established payment minimums.
  • Discussed overdraft notices with retail and commercial clients and negotiated payment arrangements that satisfied bank policies and procedures.
  • Contacted mortgage customers to set up payment arrangements for delinquencies Made recommendations for foreclosure to credit lenders.
  • Contacted patrons whose checks were returned and followed established procedures to make payment arrangements.
  • Negotiate payment arrangements with customer to avoid mortgage delinquency, foreclosures and repossessions.
  • Demonstrated strong negotiation skills in assisting customers with setting up payment arrangements.
  • Formulated payment arrangements and/or settlements to debtors under certain circumstances.
  • Negotiated stipulated judgments, compromise settlements and payment arrangements.
  • Scheduled billing issues, extended payment arrangements is necessary.
  • Monitored payment arrangements and contact customer for delinquency.
  • Assisted defaulting customers in setting up payment arrangements.
  • Coordinate payment arrangements for patients and physician offices.
  • Negotiate settlements or payment arrangements on balances.
  • Collect delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur.
  • Worked one on one with clients to make payment arrangements, followed up when necessary if payments were delinquent or skipped.
  • Establish relationships with SSA, utility companies, hospitals, banks, credit bureaus and landlords to set up payment arrangements.
  • Provided information on application for entitlements, calculation of amounts owed, late fees, special payment arrangements and related issues.
  • Tried to set up payment arrangements to help them catch up on their bills and get reason for being behind.
  • Answer inbound calls, assisting military people pay off or setup payment arrangements to pay off old debts 10+ years.

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38. Patient Care

low Demand
Here's how Patient Care is used in Representative jobs:
  • Communicated with National Transplant Coordinators to develop patient care plan according to disease process protocols and resources.
  • Communicated with Radiologist for results to ensure patient care is provided to appropriate department requesting exam.
  • Monitored federal and state legislation for trends in nursing and patient care impacting association members
  • Prepared and approved Outpatient care and maternity authorizations to ensure provider reimbursement.
  • Determined client eligibility and insurance benefit coverage in inpatient and outpatient care.
  • Communicate with other departments regarding continuation of patient care.
  • Performed patient care while encouraging individual growth in independence.
  • Created initial authorization report for outpatient care treatment.
  • Order floor supplies for patient room and stock room allowing convenience for RN to implement time management and improve patient care.
  • Scanned patient care reports, cash deposits, trailing documents, dry runs, along with other cash receipts and correspondence.
  • Conducted daily patient consultations to formulate nutrition plans and provide optimal oral nutrient intake while in acute inpatient care settings.
  • Identified ways to add value to treatment plans and consulted with facility staff or outpatient care providers on those ideas.
  • Order diagnostic tests, exams, labs as requested by physicians and nurses as needed for patient care.
  • Compiled and transmitted confidential patient information via the patient care team and the post-acute care service agencies/vendors.
  • Adhered to Protocol for Patient Safety in order to obtain the best possible outcome for patient care.
  • Increased patient care to improve their quality of life by helping patients to compensate for their limitations.
  • Consulted and advised physicians on protocols and patient care - Top performer in district for two consecutive quarters
  • Redirect referrals as needed for patient care as well as ensuring no delay to patient care.
  • Monitor and follow-up with patient care orders, i.e., lab, x-ray, etc.
  • Served on the Patient Safety Task Force to improve work processes related to patient care.

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39. External Customers

low Demand
Here's how External Customers is used in Representative jobs:
  • Maintain excellent rapport with internal and external customers; obtain facts to evaluate coverage, negligence, medical necessity and causation/damages.
  • Utilized strong verbal and written communication skills to provide courteous and professional customer service to internal and external customers.
  • Provide exceptional customer service and support to internal and external customers offering and maintaining flexible billing and payment options.
  • Worked with internal departments and external customers to identify and resolve problems to ensure accurate and timely billing.
  • Responded directly to standard inquiries, instructions or transactions from internal business partners and/or external customers.
  • Receive and handle incoming escalated calls from external customers requiring additional assistance and immediate account resolution.
  • Supported internal and external customers by providing support services in account management and technical support.
  • Collaborate with internal and external customers to ensure the delivery of efficient, high-quality service.
  • Provide solutions to customer, improve relationship and collaborative skills with internal and external customers.
  • Establish and maintain a professional relationship with internal/external customers, team members and department contacts
  • Completed research and analysis to resolve concerns/issues raised by providers and other internal/external customers.
  • Communicated clearly and effectively with internal and external customers in English and Spanish.
  • Assisted internal and external customers with questions related to customer Wage Attachment transactions.
  • Respond to all incoming calls regarding eligibility inquiries from internal and external customers.
  • Provide internal and external customers in a diverse environment with excellent customer service.
  • Use positive customer relations skills to provide Customer Service Support to internal/external customers.
  • Provided and communicated timely competitive pricing strategies to internal and external customers.
  • Provided attentive and efficient customer service to internal and external customers.
  • Dispatch and respond to internal and external customers questions regarding dispatch operations
  • Assist external customers in the maintenance of their electronic eligibility transactions.

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40. Customer Questions

low Demand
Here's how Customer Questions is used in Representative jobs:
  • Answered customer questions regarding products, prices and availability often Identified issues with existing marketing material to drive process improvements.
  • Provided advanced technical and product information in response to customer questions and/or problems in accordance with corporate policies and procedures.
  • Described and poured wines for customers while providing an exceptional customer experience Addressed customer questions about wines and processed sales
  • Handled busy phone/answered customer questions, tracing orders and resolving problems in a timely and professional manner.
  • Assured timely resolutions of reimbursement appeals and resolved customer questions as well as reimbursement discrepancies.
  • Showed effective multitasking skills delivering a product, providing information, and answering customer questions.
  • Located desired materials in local and other accessible collections and answers customer questions.
  • Responded to written and telephone requests for customer questions regarding online merchandise.
  • Listened and got clarification, responded quickly and effectively to customer questions.
  • Addressed customer questions and concerns promptly with business savvy solution/resolution strategies.
  • Reviewed order information an answer customer questions about shipping Status.
  • Answered phone and assisted customers with troubleshooting; Answered customer questions
  • Resolve customer questions and reimbursement discrepancies.
  • Answer all customer questions about vehicles-Schedule sales appointments for customers-Call, email, and text customers pertaining to information they inquired on
  • Handled customer questions, complaints, and inquiries regarding upcoming events and promotions with the highest degree of courtesy and professionalism.
  • Supported members of HR to resolve issues with employee paychecks, update paycheck entries, and answer customer questions.
  • Answered customer questions and resolved customer service issues relation to phone bills, equipment, products and services.
  • Assist customers and handle customer questions and concerns; complete sales transactions; responsible for training new employees.
  • Use JIRA (internal ticketing system) for responding to debt management, collection agency and customer questions.
  • Nurtured relationships with existing clients by being point person for customer questions, complaints, and problem solving.

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41. Special Events

low Demand
Here's how Special Events is used in Representative jobs:
  • Developed and coordinated marketing and special events campaigns for music and electronic companies including Best Buy and Sony Electronics.
  • Supported marketing campaigns including Internet information requests and inbound calls resulting from advertisements and direct mailings, special events.
  • Communicate with premium/rated players through telemarketing, letter correspondence of available services, promotional opportunities and special events.
  • Coordinate daily transportation of company clientele, and assist manager with organizing and coordinating special events.
  • Distributed promotional material at several concerts and special events throughout Houston area.
  • Coordinated and managed promotional and special events at local area festivals.
  • Worked closely with Special Events department with execution of property promotions.
  • Coordinated special events and supplied all marketing materials.
  • Provided customer service during special events and/or promotions.
  • Participated and assisted in company special events.
  • Organized special events and charitable fundraisers.
  • Staff the Casino Host Office helping VIP Customers and (non-VIP customers as needed) with comp requests and special events.
  • Coordinated high-level protocol and special events for distinguished visitors, including heads of state, U.S. and foreign ambassadors, U.S.
  • Coordinated Special Events, such as Campaign Fundraisers, and a sponsorship material for the Georgia Association of Black Elected Officials.
  • Facilitated numerous presentations across the country, endorsing candidates, and setting up special events in collaboration with other unions.
  • Collaborated with various vendors in the creation, and designing attractive displays for special events, and Fragrance launch parties.
  • Maintain working knowledge of Grand Casino facilities and amenities as well as current and upcoming special events and promotions.
  • Plan and execute special events and trade shows; creating customer databases and increasing sales revenue by 35%.
  • Facilitate individual, group, and corporate sales for daily racing and special events such as the Belmont Stakes.
  • Assisted special events with registration for many types of events including, slot, table, and golf tournaments.

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42. Company Policies

low Demand
Here's how Company Policies is used in Representative jobs:
  • Directed and accurately documented movement of shipments from receiving platform to storage and work areas in accordance with company policies/procedures.
  • Assured customer satisfaction: quickly and effectively solved any and all customer issues while maintaining company policies and objectivity.
  • Monitored commercial and residential alarms and complied with company policies and guidelines for contacting emergency/law enforcement agencies.
  • Demonstrate exceptional planning, coordination, and time management skills in actively supporting company policies and regulations.
  • Reviewed and educated homeowners on company policies and industry standards as it related to Warranty.
  • Responded to residential and commercial alarm signals, based on established company policies and procedures.
  • Performed incident investigations and ensured compliance with Federal/State regulations, company policies, and procedures.
  • Posted adjustments to appropriate accounts as necessary based on company policies and procedures.
  • Implemented changes to better enable customer care representatives to understand company policies.
  • Complete all necessary paper work required by company policies or governmental regulations.
  • Provided answers for co-workers needing assistance with company policies and procedures.
  • Coordinated projects according to company policies and procedures and preventative maintenance.
  • Provided correct information while maintaining company policies and metrics.
  • Protect company property through enforcement of company policies.
  • Remained updated on company policies and procedures.
  • Adhere to and contribute to efficient staffing operations as well as all company policies based on guidelines set by client.
  • Guaranteed the accuracy, integrity and maintenance of payroll information through incorporation of changes in company policies and tax laws.
  • Maintain quality customer service by following company policies and procedures as well as policies and procedures specific to each customer.
  • Worked in conjunction with the corporate and site HR managers to ensure company policies, procedures and objectives were achieved.
  • Oversee law firms for compliance with current company policies on collection agreements providing them with constructive feedback for improvement strategies.

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43. Hipaa

low Demand
Here's how Hipaa is used in Representative jobs:
  • Maintain patient information confidentially, while compiling to HIPAA Privacy and Security regulations.
  • Reviewed patient health information authorizations to verify that HIPAA privacy regulations are met.
  • Compiled data to align with HIPAA and confidentiality requirements.
  • Validated and coordinated sensitive information as mandated by HIPAA.
  • Maintained confidential information according to HIPAA standards.
  • Verified information according to HIPAA regulations.
  • Learned the ins and outs of the HIPAA Federal laws and how and when they are applied in my daily tasks.
  • Perform telephonic support for on-line authorization for Radiology procedures in a call center atmosphere while being discrete and maintaining HIPAA Compliance.
  • Follow HIPAA guidelines * Mails or routes claim forms and supporting documentation to various units for final processing.
  • Used MaxMC and document conversations in WRDA programs, maintaining confidentiality of clients per HIPAA and TriWest guidelines.
  • Apply HIPAA laws and regulations regarding privacy and exercise discretion during calls, research, and training.
  • Know, understand and complied with federal and state regulations including but not limited to HIPAA.
  • Regulated 100percent HIPAA Call flow as well as Exceeded Quality score parameters from Month on month.
  • Process registrations and other faxes and save to the appropriate directories in compliance with HIPAA.
  • Handle COBRA/HIPAA, COBRA Initial Rights Notices to include preparing letters and posting monthly payments.
  • Ensured that all release of Information are in accordance with HIPAA federal and state regulations.
  • Explain and obtain signatures for required documents such as Advance Directives, HIPAA and consents.
  • Composed and printed letters of rejection for PHI when authorizations were not HIPAA compliant.
  • Reviewed free-form e-mail inquiries for a team of 14 members to insure HIPAA compliance.
  • Maintained an organized filling system and scanned all documents in accordance with HIPAA compliance.

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44. CRM

low Demand
Here's how CRM is used in Representative jobs:
  • Identified customers' needs, clarified information, researched issues and provided solutions or alternatives by accessing information utilizing CRM systems.
  • Capture accurate and complete records of all prospect and customer interactions in the PICS Customer Relationship Management system Sales Force CRM.
  • Maintained current, detailed customer records including key account information and sales results in CRM (SFDC and Microsoft Outlook).
  • Update the CRM database, record accurate detailed information informing colleagues and management about the daily interaction with accounts.
  • Used Customer Relationship Management (CRM) Software to run reports, and to create and respond cases.
  • Interned for the Congressman and assisted Constituent Response for Louisiana's 5th district using CRM and phone interviews.
  • Assisted with the implementation of the new City of Santa Fe CRM (Constituent Relationship Management) system.
  • Maintain client Social Media content as requested by each client assigned through the use of CRM system.
  • Used call/event logging software, proprietary CRM systems and intranet resources to deliver stellar customer experiences.
  • Reviewed data in excel spreadsheets against case management system and CRM to determine the appropriate designation.
  • Input and update customer in CRM, set appointments for customers to meet with sales representatives.
  • Promoted to CRM position to train and supervise inbound sales and guest relations calls.
  • Maintain CRM and Web Subscription systems which marketing and sales strategies are based on.
  • Update all of student s information in CRM and assign student an admissions representative.
  • Ensured that all information entered into the CRM was consistent and accurate.
  • Maintained an accurate customer and potential customer profile in the CRM tool.
  • Document all calls through CRM and notate actions taken for problem resolutions.
  • Used CRM program to create accounts for customers with access codes.
  • Assisted clients with their requests through phone or CRM Ticketing system.
  • Keep company's CRM system updated with current and accurate information.

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45. Customer Base

low Demand
Here's how Customer Base is used in Representative jobs:
  • Developed solid business relationships through honesty and integrity which directly contributes to the growth of customer base.
  • Maintained extended customer base while additionally increasing sales over 47 percent in this assigned territory.
  • Deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse customer base
  • Developed new customer base for emerging technology despite resistance based on entrenched methodologies.
  • Recorded canvasser log, developed customer base, and completed administrative records.
  • Provide information concerning order and tracking information for worldwide customer base.
  • Acquired a regular customer base while providing excellent customer service.
  • Developed customer base by attending and participating in community events.
  • Utilized negotiation skills to maintain customer base through customer incentives.
  • Contacted customer base to insure customer satisfaction and quality assurance.
  • Demonstrated proven sales ability by increasing customer base
  • Retained customer base by assuring customer satisfaction.
  • Answered incoming calls; verify customer's identity and place appropriate trades for that customer based on their individual customer profile.
  • Managed account territory (90-mile radius) of more than 1,200 customers focusing on sales and service to current customer base.
  • Answered incoming phone calls from a nationwide customer base and updated or made sure that information in company system was correct.
  • Possess excellent communication and training skills to assist all levels of technology proficiency of our customer base: faculty and students.
  • Communicate with customer base and follow up with sales traffic in order to build relationships between customers and the dealership.
  • Changed programming, took payments and handled general customer service and technical issues for a 14 million+ customer base.
  • Provided service and cooperation with PBI personnel and assisted in maintaining a good rapport within the customer base.
  • Determined best long distance plan for the customer based on their needs for Indiana, Wisconsin and Illinois.

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46. Problem Resolution

low Demand
Here's how Problem Resolution is used in Representative jobs:
  • Facilitate problem resolution and continuous customer satisfaction improvement efforts, including effective documentation and communication of issues to the appropriate parties.
  • Provide administrative support and backup to office supervisor by making critical businesses decisions regarding invoicing, reports and general problem resolution.
  • Managed approximately 60 calls daily, including answering questions, problem resolution, recommending additional services, and retaining customers.
  • Diffused disgruntled callers, restored confidence in services rendered, located resources for problem resolution and designed best-option solutions.
  • Provided customer problem resolution, refunding customer accounts, logistic delivery scheduling and follow up phone calls.
  • Provided problem resolution, analysis, and coordination of projects being submitted to administration.
  • Contacted medical professionals for complex problem resolution for thousands of critical biological patient samples.
  • Ensured an outstanding customer experience through active listening and effective problem resolution skills.
  • Ensured a timely and accurate problem resolution was coordinated between all necessary departments.
  • Determined applicability and scope of problem resolution and process replacement/refund as appropriate.
  • Provide prompt and accurate problem resolutions to customers regarding credit and collections.
  • Provide technical assistance or problem resolution to users when problems are encountered.
  • Organized daily operations of local trust department and provided problem resolution.
  • Maintain internal databases relating to operational issues and problem resolution.
  • Licensed financial consultant specializing in participant to plan problem resolution.
  • Located resources for problem resolution and design bet-option solutions.
  • Self-motivated, detail-oriented troubleshooter with strong problem resolution skills.
  • Completed troubleshooting and problem resolution for any contractual issues.
  • Assisted patients with problem resolution regarding their hospital accounts.
  • Provided problem resolution and excellent customer service.

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47. HR

low Demand
Here's how HR is used in Representative jobs:
  • Planned and executed promotional events on-campus, promoted Windows software, Microsoft products and partners through social media content generated daily.
  • Increased customer loyalty through managing the incoming 800-Verification line within the Telemarketing Department; successfully resolved customer inquiries and issues.
  • Analyzed and verified customer behavioral activity to identify potential fraudulent activities through proactive decision making and excellent problem solving.
  • Helped consumers complete paper and electronic applications to establish eligibility and enroll into coverage through the state based Marketplace.
  • Received HR approval to proceed with contacting local and reputable companies and organizations utilizing correspondence on agency letterhead.
  • Helped my team generate and qualify prospective distributors through personal networking in the community and various marketing activities.
  • Established national distribution of commercial engine oils by executing account programs through truck stops/dealers of commercial lubricants.
  • Moved efficiently and diligently throughout Miami-Dade county in order to spread awareness over a large geographical area.
  • Work with member representatives and external stakeholders to drive results through the federal legislative and political process.
  • Minimized account issues and maximized client satisfaction and retention through effective processing of corrections and adjustments.
  • Supervised council elections through interview process and aided in determining future executive board members.
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Helped to promote diversity awareness among community and individuals throughout the college campus.
  • Conducted threat and vulnerability assessments to assess risks and determine effective corrective measures.
  • Maintain Customer Relationships through developing direct rapport with clients and providing excellent Service.
  • Increased client base through organization and facilitation of branch activities and public awareness.
  • Represented various civil litigation and corporate clients from case inception through resolution.
  • Traveled to businesses through temporary agency to perform clerical duties.
  • Utilized multiple computer systems throughout the obituary writing process.
  • Generated business through technical knowledge and customer service capability.

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48. Accurate Information

low Demand
Here's how Accurate Information is used in Representative jobs:
  • Provide prompt resolution to medical provider inquiries by providing appropriate and accurate information, using the highest quality customer service standards.
  • Deliver timely and accurate information using verbal and/or written means, following all activity through to completion and/or resolution.
  • Served as a Parent Answer representative responsible for providing accurate information on the eligibility of student loan programs offered.
  • Updated accurate information in FACS, maintained an organized filing system, and provided general office organization.
  • Investigate and review request to verify accurate information and refer special accommodations to our Escalation Team for review
  • Mentored largest ACES training class and effectively prepared new associates to provide efficient and accurate information.
  • Reviewed and maintained company database to provide current and accurate information concerning all client account records.
  • Analyzed and reviewed pharmacy requests for insurance coverage approval providing flawless client service and accurate information.
  • Prepare quotations as required and ensure accurate information for efficient processing and resolve any discrepancies.
  • Created new customer loyalty by creating new opportunities and providing accurate information to further profits.
  • Provide accurate and timely responses and for entering accurate information into the customer database.
  • Utilized updated policies and procedures to ensure accurate information regarding questions about Medicare benefits.
  • Assist with obtaining and providing accurate information for insurance renewals to appropriate party.
  • Communicated effectively and professionally with all customers by providing clear and accurate information.
  • Maintained excellent customer service while providing accurate information concerning recipient's federal benefits.
  • Provided accurate information regarding specimen requirements for test procedures and availability of services.
  • Documented calls while researching information to relay correct and accurate information to callers.
  • Verified insurance and demographic information and entered accurate information in our system.
  • Provide accurate information to internal and external customers regarding referrals and authorizations.
  • Work closely with government agencies to ensure accurate information for patient benefit.

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49. Hippa

low Demand
Here's how Hippa is used in Representative jobs:
  • Adapted communication to age-specific patients and ensured appropriate HIPPA guidelines were followed in patient communication and record keeping.
  • Practiced all HIPPA guidelines while maintaining professional customer service.
  • Handled confidential information in compliance with HIPPA regulations.
  • Generate and distribute HIPPA Certificates to terminated employees/partners.
  • Maintained and Copied health information records for patients, physicians, and third party payer's in accordance with HIPPA guidelines.
  • Screen calls for members that are in crisis/harmful situations that needs a CM (Care Manager), Follow HIPPA guidelines.
  • Verified authorizations for HIPPA compliance and reviewed requests for health information including: FMLA, Disability, and Workers Compensation.
  • Take agent inquiries via phone and email, notate calls and gather proper HIPPA information from members and agents.
  • Completed required training such as HIPPA law, medical terminology, and insurance policies for Medicaid/Medicare in different states.
  • Prepared for HIPPA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
  • Served on Board consisting of 10 employees to set hospital policies and procedures to comply with HIPPA regulations.
  • Review and validate the use and disclosure of PHI according to state and HIPPA laws for ROI requests.
  • Understand and adhere to HIPPA guidelines and empathize with patient concerns to prevent patient and/or employee injury.
  • Helped implement better practices of quality assurance, which ensured compliance with OSHA and HIPPA regulations.
  • Update account information and recording HIPPA information so others can access members account information.
  • Verified patients' billing, insurance, and personal information while upholding HIPPA regulations.
  • Handle confidential information in pursuant of the federal and state laws governed HIPPA.
  • Scan picture id, insurance card and HIPPA forms once they are completed.
  • Assembled and forwarded documentation to appeal disputed claims per carrier & HIPPA regulations.
  • Maintain up to date documentation and assure privacy in compliance with HIPPA guidelines.

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50. CPT

low Demand
Here's how CPT is used in Representative jobs:
  • Assist Quest clients to find a laboratory that offers testing requested as well as to inform client of specimen submission/CPT code/pricing.
  • Resolved issues including identification of modifier, diagnosis, or CPT code required for modification of payment from payers.
  • Evaluate medical record documentation for the correct ICD-9-CM and CPT codes; audit and correct claims to be resubmitted.
  • Provide claim status to both members and physicians, exception dis-positioning, CPT coding details, and resolution.
  • Identified if modifier, diagnosis or CPT code was needed for modification of payment from payers.
  • Entered CPT coding for Pathology on surgical and cytology cases, as well as special stains.
  • Attended 20 hours of training on Official Medical Fee Schedule and the AMA CPT codes.
  • Served as liaison between various hospitals and our staff on billing and CPT coding issues.
  • Researched CPT and ICD-9 codes to verify they are billable codes or plan exclusions.
  • Verified correct CPT/HCPCS codes and revenue codes were accurate on EOB for clean billing.
  • Utilize Code Correct to verify HCPCS and CPT codes, and modifiers are appropriate.
  • Maintain knowledge of all process and procedure changes, CPT coding and processes accordingly.
  • Worked with Insurance Agencies to obtain verification, referrals, and CPT codes.
  • Use of ICD-9 & CPT codes, medical software programs utilized were Q-MAC.
  • Reviewed CPT-4 and IC-9 codes to determine if correct codes were submitted.
  • Obtain prior authorizations for all appointments, using ICD-9 and CPT codes.
  • Review CPT and ICD-9 codes to determine if correct codes were submitted.
  • Use of CPT-4 coding and ICD-9 coding for procedures and office visits.
  • Review ICD-10 and CPT codes to determine length of short term disability.
  • Used ICD-10 and CPT codes to check Medical Necessity for Medicare.

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20 Most Common Skill for a Representative

Customer Service35.4%
Phone Calls10%
Data Entry6.4%
Insurance Companies5.3%
Email4.9%
Internet4%
Credit Card Transactions3.9%
Outbound Calls3.5%

Typical Skill-Sets Required For A Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
27.8%
27.8%
2
2
Phone Calls
Phone Calls
7.8%
7.8%
3
3
Data Entry
Data Entry
5%
5%
4
4
Insurance Companies
Insurance Companies
4.2%
4.2%
5
5
Email
Email
3.8%
3.8%
6
6
Internet
Internet
3.2%
3.2%
7
7
Credit Card Transactions
Credit Card Transactions
3%
3%
8
8
Outbound Calls
Outbound Calls
2.8%
2.8%
9
9
Technical Support
Technical Support
2.7%
2.7%
10
10
Customer Accounts
Customer Accounts
2.4%
2.4%
11
11
Monthly Reports
Monthly Reports
2.4%
2.4%
12
12
Medical Records
Medical Records
2.2%
2.2%
13
13
New Accounts
New Accounts
1.9%
1.9%
14
14
Medicaid
Medicaid
1.7%
1.7%
15
15
High Volume
High Volume
1.5%
1.5%
16
16
Scheduling Appointments
Scheduling Appointments
1.3%
1.3%
17
17
New Clients
New Clients
1.2%
1.2%
18
18
Troubleshoot
Troubleshoot
1.2%
1.2%
19
19
Sales Goals
Sales Goals
1.1%
1.1%
20
20
Special Projects
Special Projects
1.1%
1.1%
21
21
Customer Complaints
Customer Complaints
1.1%
1.1%
22
22
Customer Information
Customer Information
1%
1%
23
23
Product Knowledge
Product Knowledge
1%
1%
24
24
Billing Questions
Billing Questions
0.9%
0.9%
25
25
Powerpoint
Powerpoint
0.9%
0.9%
26
26
Life Insurance
Life Insurance
0.9%
0.9%
27
27
Computer System
Computer System
0.9%
0.9%
28
28
Verizon
Verizon
0.8%
0.8%
29
29
Customer Calls
Customer Calls
0.8%
0.8%
30
30
Potential Customers
Potential Customers
0.8%
0.8%
31
31
Health Care
Health Care
0.8%
0.8%
32
32
Telephone Calls
Telephone Calls
0.8%
0.8%
33
33
Social Security
Social Security
0.7%
0.7%
34
34
Ensure Compliance
Ensure Compliance
0.7%
0.7%
35
35
Front Desk
Front Desk
0.7%
0.7%
36
36
Patient Accounts
Patient Accounts
0.7%
0.7%
37
37
Payment Arrangements
Payment Arrangements
0.6%
0.6%
38
38
Patient Care
Patient Care
0.6%
0.6%
39
39
External Customers
External Customers
0.6%
0.6%
40
40
Customer Questions
Customer Questions
0.6%
0.6%
41
41
Special Events
Special Events
0.6%
0.6%
42
42
Company Policies
Company Policies
0.6%
0.6%
43
43
Hipaa
Hipaa
0.6%
0.6%
44
44
CRM
CRM
0.6%
0.6%
45
45
Customer Base
Customer Base
0.5%
0.5%
46
46
Problem Resolution
Problem Resolution
0.5%
0.5%
47
47
HR
HR
0.5%
0.5%
48
48
Accurate Information
Accurate Information
0.5%
0.5%
49
49
Hippa
Hippa
0.5%
0.5%
50
50
CPT
CPT
0.5%
0.5%

110,297 Representative Jobs

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