Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

Representative Responsibilities

Here are examples of responsibilities from real representative resumes representing typical tasks they are likely to perform in their roles.

  • Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
  • Act as liaison between wellness coaches, clinicians and corporate executives, making necessary appointments and managing communication across departments.
  • Review EOB denials, appeals and/or rebilling as appropriate.
  • Take inbound phone calls from member and providers explaining the EOB denial and payments
  • Provide excellent customer service to Verizon customers while resolving issues with the device in a timely and professional manner.
  • Contact alumni to raise money for the university
  • Contact alumni and residential contacts to raise money for various college programs
  • Dedicate, motivate and hard-working customer service representative to keep customer satisfaction.
  • Research, troubleshoot and resolve customer problems regarding the preservation of foreclose properties.
  • Operate various windows base systems to update systems and customer information while utilizing problem skills.
Representative Traits
Computer skills involves understanding how to operate a computer, as well as computer programs and applications.
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Listening is an important part of the communication process as it allows you to understand information.

Representative Job Description

Perhaps the hardest question to answer when deciding on a career as a representative is "should I become a representative?" You might find this info to be helpful. When compared to other jobs, representative careers are projected to have a growth rate described as "decline" at -2% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a representative by 2028 is -51,600.

A representative annual salary averages $35,080, which breaks down to $16.87 an hour. However, representatives can earn anywhere from upwards of $21,000 to $58,000 a year. This means that the top-earning representatives make $37,000 more than the lowest-earning ones.

Once you've become a representative, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include an associate customer service representative, customer relations representative, customer service representative, and account services representative.

Representative Jobs You Might Like

Representative Resume Examples

Representative Skills and Personality Traits

We calculated that 19% of Representatives are proficient in Customer Service, Communication, and Email. They’re also known for soft skills such as Computer skills, Customer-service skills, and Listening skills.

We break down the percentage of Representatives that have these skills listed on their resume here:

  • Customer Service, 19%

    Provided quality customer service, resolved customer issues, and implemented a continuing aggressive strategic targeting plan.

  • Communication, 11%

    Acted as liaison between wellness coaches, clinicians and corporate executives, making necessary appointments and managing communication across departments.

  • Email, 6%

    Conducted face-to-face interviews, telephone interviews and email correspondence with prospective students to determine their educational needs, concerns and interests.

  • Data Entry, 5%

    Performed administrative duties by way of accurate data entry, receiving and forwarding messages and effectively communicating with other departments.

  • Outbound Calls, 5%

    Answered inbound calls and chat requests related to employment verification, career assistance, graduation and general university inquires.

  • Insurance Companies, 3%

    Work with providers to organize and prepare contract applications and obtain necessary documentation to submit application to insurance companies for enrollment.

"customer service," "communication," and "email" aren't the only skills we found representatives list on their resumes. In fact, there's a whole list of representative responsibilities that we found, including:

  • Arguably the most important personality trait for a representative to have happens to be computer skills. An example from a resume said this about the skill, "customer service representatives must be adept at using computers.  " Additionally, other resumes have pointed out that representatives can use computer skills to "provided customer data entry information into computer system and assisted with promotional events in a professional and courteous manner. "
  • While it may not be the most important skill, we found that many representative duties rely on customer-service skills. This example from a representative explains why: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This resume example is just one of many ways representatives are able to utilize customer-service skills: "maintained customer satisfaction by scheduling / rescheduling appointments for patients as requested or as quickly as available. "
  • Another skill that is quite popular among representatives is listening skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a representative resume: "representatives must listen carefully to ensure that they understand customers in order to assist them." This example from a resume shows how this skill is used: "communicated with regional contacts to insure proper data entry of dental provider data. "
  • A thorough review of lots of resumes revealed to us that "patience" is important to completing representative responsibilities. This resume example shows just one way representatives use this skill: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example of how this skill is used from a resume that represents typical representative tasks: "demonstrate patience, empathy, and quality in a high volume fast paced environment. "
  • As part of the representative description, you might find that one of the skills that might be helpful to the job is "problem-solving skills." A representative resume included this snippet: "representatives must determine solutions to customers’ problems" This skill could be useful in this scenario: "assisted manager with data entry, including addressing guest concerns and solutions regarding orders and shipments completed over the phone. "
  • Another skill commonly found on representative resumes is "communication skills." This description of the skill was found on several representative resumes: "customer service representatives must be able to provide clear information in writing, by phone, or in person." Here's an example from a resume of how this skill could fit into the day-to-day representative responsibilities: "job included data processing, accurate data entry and excellent communication skills. "
  • See the full list of representative skills.

    Before becoming a representative, 52.5% earned their bachelor's degree. When it comes down to graduating with a master's degree, 6.1% representatives went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most representatives have a college degree. But about one out of every six representatives didn't attend college at all.

    Those representatives who do attend college, typically earn either business degrees or psychology degrees. Less commonly earned degrees for representatives include communication degrees or criminal justice degrees.

    Once you're ready to become a representative, you should explore the companies that typically hire representatives. According to representative resumes that we searched through, representatives are hired the most by FedEx, Circle K, and H-E-B. Currently, FedEx has 444 representative job openings, while there are 189 at Circle K and 94 at H-E-B.

    But if you're interested in companies where you might earn a high salary, representatives tend to earn the biggest salaries at Oracle, Google, and Bloomberg. Take Oracle for example. The median representative salary is $95,901. At Google, representatives earn an average of $87,661, while the average at Bloomberg is $86,390. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on representative salaries across the United States.

    The industries that representatives fulfill the most roles in are the technology and professional industries. But the highest representative annual salary is in the telecommunication industry, averaging $40,451. In the manufacturing industry they make $35,643 and average about $31,053 in the health care industry. In conclusion, representatives who work in the telecommunication industry earn a 59.6% higher salary than representatives in the media industry.

    The three companies that hire the most prestigious representatives are:

      What Associate Customer Service Representatives Do

      An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

      In this section, we take a look at the annual salaries of other professions. Take associate customer service representative for example. On average, the associate customer service representatives annual salary is $5,415 lower than what representatives make on average every year.

      Even though representatives and associate customer service representatives have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, communication, and outbound calls in the day-to-day roles.

      There are some key differences in responsibilities as well. For example, a representative responsibilities require skills like "email," "data entry," "insurance companies," and "patient care." Meanwhile a typical associate customer service representative has skills in areas such as "new merchandise," "customer care," "pos," and "customers needs." This difference in skills reveals how truly different these two careers really are.

      Associate customer service representatives tend to make the most money in the insurance industry by averaging a salary of $39,782. In contrast, representatives make the biggest average salary of $40,451 in the telecommunication industry.

      The education levels that associate customer service representatives earn is a bit different than that of representatives. In particular, associate customer service representatives are 6.2% less likely to graduate with a Master's Degree than a representative. Additionally, they're 2.3% less likely to earn a Doctoral Degree.

      What Are The Duties Of a Customer Relations Representative?

      A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.

      The next role we're going to look at is the customer relations representative profession. Typically, this position earns a lower pay. In fact, they earn a $5,800 lower salary than representatives per year.

      Not everything about these jobs is different. Take their skills, for example. Representatives and customer relations representatives both include similar skills like "customer service," "communication," and "data entry" on their resumes.

      But both careers also use different skills, according to real representative resumes. While representative responsibilities can utilize skills like "email," "insurance companies," "patient care," and "internet," some customer relations representatives use skills like "customer relations," "customer retention," "phone calls," and "crr."

      It's been discovered that customer relations representatives earn lower salaries compared to representatives, but we wanted to find out where customer relations representatives earned the most pay. The answer? The manufacturing industry. The average salary in the industry is $43,637. Additionally, representatives earn the highest paychecks in the telecommunication with an average salary of $40,451.

      On the topic of education, customer relations representatives earn similar levels of education than representatives. In general, they're 1.9% less likely to graduate with a Master's Degree and 2.3% less likely to earn a Doctoral Degree.

      How a Customer Service Representative Compares

      Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

      Let's now take a look at the customer service representative profession. On average, these workers make lower salaries than representatives with a $5,337 difference per year.

      Using representatives and customer service representatives resumes, we found that both professions have similar skills such as "customer service," "communication," and "data entry," but the other skills required are very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a representative is likely to be skilled in "email," "high volume," "patient care," and "quality standards," while a typical customer service representative is skilled in "pos," "customers needs," "csr," and "customer care."

      Additionally, customer service representatives earn a higher salary in the retail industry compared to other industries. In this industry, they receive an average salary of $34,852. Additionally, representatives earn an average salary of $40,451 in the telecommunication industry.

      When it comes to education, customer service representatives tend to earn lower education levels than representatives. In fact, they're 6.6% less likely to earn a Master's Degree, and 2.2% less likely to graduate with a Doctoral Degree.

      Description Of an Account Services Representative

      An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.

      The fourth career we look at typically earns lower pay than representatives. On average, account services representatives earn a difference of $2,657 lower per year.

      While both representatives and account services representatives complete day-to-day tasks using similar skills like customer service, communication, and data entry, the two careers also vary in other skills.

      While some skills are shared by these professions, there are some differences to note. "email," "patient care," "internet," and "sales floor" are skills that have shown up on representatives resumes. Additionally, account services representative uses skills like account services, account management, company products, and order entry on their resumes.

      Now, let's take a closer look at the financials in each career. The media industry tends to pay more for account services representatives with an average of $55,294. While the highest representative annual salary comes from the telecommunication industry.

      In general, account services representatives reach similar levels of education when compared to representatives resumes. Account services representatives are 0.7% less likely to earn their Master's Degree and 1.9% less likely to graduate with a Doctoral Degree.