What Does a Representative Do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

Representative Responsibilities

Here are examples of responsibilities from real representative resumes representing typical tasks they are likely to perform in their roles.

  • Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
  • Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
  • Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
  • Review EOB denials, appeals and/or rebilling as appropriate.
  • Certify of all requirements, policies, and procedures, including MSB.
  • Take inbound phone calls from member and providers explaining the EOB denial and payments
  • Conduct mediation and arbitration of contract disputes.
  • Review correspondence relate to appeals and grievances.
  • Contact alumni to raise money for the university
  • Research and investigate on all administrative and clinical appeals.
  • Contact alumni and residential contacts to raise money for various college programs
  • Work heavily with submit patient medical records and consistently follow HIPAA guidelines.
  • Research, troubleshoot and resolve customer problems regarding the preservation of foreclose properties.
  • Review patient health information authorizations to verify that HIPAA privacy regulations are meet.
  • Operate various windows base systems to update systems and customer information while utilizing problem skills.
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Representative Skills and Personality Traits

We calculated that 20% of Representatives are proficient in Cleanliness, Patients, and Customer Issues. They’re also known for soft skills such as Computer skills, Customer-service skills, and Listening skills.

We break down the percentage of Representatives that have these skills listed on their resume here:

  • Cleanliness, 20%

    Demonstrated efficiency and reliability while performing various office tasks organized and maintained cleanliness of office environment.

  • Patients, 11%

    Screened uninsured patients and provided guidance on federal/state/charity programs they may qualify for to assist in meeting their financial obligations.

  • Customer Issues, 10%

    Administered feedback system targeted at responding and resolving customer issues regarding in-flight food and beverage services through establishing full accountability.

  • Customer Service, 10%

    Recognized as an asset with exceptional customer service and follow-through skills that significantly contributed to retaining clients.

  • Data Entry, 6%

    Performed administrative duties by way of accurate data entry, receiving and forwarding messages and effectively communicating with other departments.

  • Outbound Calls, 3%

    Provided customer service while interacting with current and potential customers daily through live-chat and inbound/outbound calls.

"cleanliness," "patients," and "customer issues" aren't the only skills we found representatives list on their resumes. In fact, there's a whole list of representative responsibilities that we found, including:

  • Arguably the most important personality trait for a representative to have happens to be computer skills. An example from a resume said this about the skill, "customer service representatives must be adept at using computers.  " Additionally, other resumes have pointed out that representatives can use computer skills to "recovered over $300k from tmc for the ecm (electronic computer module) customer support program. "

  • While it may not be the most important skill, we found that many representative duties rely on customer-service skills. This example from a representative explains why: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This resume example is just one of many ways representatives are able to utilize customer-service skills: "provided customer support in busy call center environments for public utility and insurance industry employers. "

  • Another skill that is quite popular among representatives is listening skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a representative resume: "representatives must listen carefully to ensure that they understand customers in order to assist them." This example from a resume shows how this skill is used: "communicated with regional contacts to insure proper data entry of dental provider data. "

  • A thorough review of lots of resumes revealed to us that "patience" is important to completing representative responsibilities. This resume example shows just one way representatives use this skill: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example of how this skill is used from a resume that represents typical representative tasks: "resolve all customer issues, demonstrating patience and courtesy in any circumstances. "

  • As part of the representative description, you might find that one of the skills that might be helpful to the job is "problem-solving skills." A representative resume included this snippet: "representatives must determine solutions to customers’ problems" This skill could be useful in this scenario: "managed quality communication, customer support and product resolution with each customer. "

  • Another skill commonly found on representative resumes is "communication skills." This description of the skill was found on several representative resumes: "customer service representatives must be able to provide clear information in writing, by phone, or in person." Here's an example from a resume of how this skill could fit into the day-to-day representative responsibilities: "provide customer support via telephone by performing effectively and professionally communication skills. "

    • See the full list of representative skills.

    The three companies that hire the most prestigious representatives are:

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    What Associate Customer Service Representatives Do

    An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

    In this section, we take a look at the annual salaries of other professions. Take associate customer service representative for example. On average, the associate customer service representatives annual salary is $808 lower than what representatives make on average every year.

    Even though representatives and associate customer service representatives have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require patients, customer issues, and customer service in the day-to-day roles.

    There are some key differences in responsibilities as well. For example, a representative responsibilities require skills like "cleanliness," "data entry," "credit card," and "quality standards." Meanwhile a typical associate customer service representative has skills in areas such as "customer satisfaction," "customer care," "pos," and "medicare." This difference in skills reveals how truly different these two careers really are.

    Associate customer service representatives tend to make the most money in the finance industry by averaging a salary of $37,473. In contrast, representatives make the biggest average salary of $36,557 in the transportation industry.

    The education levels that associate customer service representatives earn is a bit different than that of representatives. In particular, associate customer service representatives are 3.1% less likely to graduate with a Master's Degree than a representative. Additionally, they're 1.2% less likely to earn a Doctoral Degree.

    What Are The Duties Of a Customer Relations Representative?

    A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.

    The next role we're going to look at is the customer relations representative profession. Typically, this position earns a higher pay. In fact, they earn a $2,609 higher salary than representatives per year.

    Not everything about these jobs is different. Take their skills, for example. Representatives and customer relations representatives both include similar skills like "customer issues," "customer service," and "data entry" on their resumes.

    But both careers also use different skills, according to real representative resumes. While representative responsibilities can utilize skills like "cleanliness," "patients," "sales floor," and "quality standards," some customer relations representatives use skills like "customer relations," "team-oriented environment," "propane," and "customer retention."

    It's been discovered that customer relations representatives earn higher salaries compared to representatives, but we wanted to find out where customer relations representatives earned the most pay. The answer? The finance industry. The average salary in the industry is $42,057. Additionally, representatives earn the highest paychecks in the transportation with an average salary of $36,557.

    On the topic of education, customer relations representatives earn similar levels of education than representatives. In general, they're 2.1% less likely to graduate with a Master's Degree and 1.2% less likely to earn a Doctoral Degree.

    How a Customer Service Representative Compares

    Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

    Let's now take a look at the customer service representative profession. On average, these workers make lower salaries than representatives with a $3,763 difference per year.

    Using representatives and customer service representatives resumes, we found that both professions have similar skills such as "cleanliness," "patients," and "customer issues," but the other skills required are very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a representative is likely to be skilled in "quality standards," "life insurance," "windows," and "inbound calls," while a typical customer service representative is skilled in "pos," "home health," "cash handling," and "math."

    Additionally, customer service representatives earn a higher salary in the insurance industry compared to other industries. In this industry, they receive an average salary of $34,074. Additionally, representatives earn an average salary of $36,557 in the transportation industry.

    When it comes to education, customer service representatives tend to earn similar education levels than representatives. In fact, they're 3.8% less likely to earn a Master's Degree, and 1.1% less likely to graduate with a Doctoral Degree.

    Description Of an Account Services Representative

    An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.

    The fourth career we look at typically earns lower pay than representatives. On average, account services representatives earn a difference of $3,556 lower per year.

    While both representatives and account services representatives complete day-to-day tasks using similar skills like patients, customer issues, and data entry, the two careers also vary in other skills.

    While some skills are shared by these professions, there are some differences to note. "cleanliness," "customer service," "sales floor," and "quality standards" are skills that have shown up on representatives resumes. Additionally, account services representative uses skills like customer satisfaction, work ethic, technical support, and account services on their resumes.

    Now, let's take a closer look at the financials in each career. The automotive industry tends to pay more for account services representatives with an average of $36,248. While the highest representative annual salary comes from the transportation industry.

    In general, account services representatives reach similar levels of education when compared to representatives resumes. Account services representatives are 2.0% less likely to earn their Master's Degree and 1.0% less likely to graduate with a Doctoral Degree.

    Types Of Representative

    1-2 years

    Service Representative

    Average Salary: $33,692
    Bachelor's Degree
    Available Jobs: 102,380

    How To Become a Service Representative

    zero years

    Account Representative

    Average Salary: $36,977
    Bachelor's Degree
    Available Jobs: 77,356

    How To Become an Account Representative

    1-2 years

    Call Center Representative

    Average Salary: $31,549
    High School Diploma
    Available Jobs: 77,322

    How To Become a Call Center Representative

    1-2 years

    Customer Care Representative

    Average Salary: $32,912
    Bachelor's Degree
    Available Jobs: 45,316

    How To Become a Customer Care Representative

    1-2 years

    Customer Service Representative

    Average Salary: $32,260
    High School Diploma
    Available Jobs: 30,002

    How To Become a Customer Service Representative

    1-2 years

    Customer Representative

    Average Salary: $37,351
    Bachelor's Degree
    Available Jobs: 21,425

    How To Become a Customer Representative

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    Updated May 19, 2023