"customer service," "communication," and "email" aren't the only skills we found representatives list on their resumes. In fact, there's a whole list of representative responsibilities that we found, including: Arguably the most important personality trait for a representative to have happens to be computer skills. An example from a resume said this about the skill, "customer service representatives must be adept at using computers. " Additionally, other resumes have pointed out that representatives can use computer skills to "provided customer data entry information into computer system and assisted with promotional events in a professional and courteous manner. " While it may not be the most important skill, we found that many representative duties rely on customer-service skills. This example from a representative explains why: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This resume example is just one of many ways representatives are able to utilize customer-service skills: "maintained customer satisfaction by scheduling / rescheduling appointments for patients as requested or as quickly as available. " Another skill that is quite popular among representatives is listening skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a representative resume: "representatives must listen carefully to ensure that they understand customers in order to assist them." This example from a resume shows how this skill is used: "communicated with regional contacts to insure proper data entry of dental provider data. " A thorough review of lots of resumes revealed to us that "patience" is important to completing representative responsibilities. This resume example shows just one way representatives use this skill: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example of how this skill is used from a resume that represents typical representative tasks: "demonstrate patience, empathy, and quality in a high volume fast paced environment. " As part of the representative description, you might find that one of the skills that might be helpful to the job is "problem-solving skills." A representative resume included this snippet: "representatives must determine solutions to customers’ problems" This skill could be useful in this scenario: "assisted manager with data entry, including addressing guest concerns and solutions regarding orders and shipments completed over the phone. " Another skill commonly found on representative resumes is "communication skills." This description of the skill was found on several representative resumes: "customer service representatives must be able to provide clear information in writing, by phone, or in person." Here's an example from a resume of how this skill could fit into the day-to-day representative responsibilities: "job included data processing, accurate data entry and excellent communication skills. "
See the full list of representative skills.
Before becoming a representative, 52.5% earned their bachelor's degree. When it comes down to graduating with a master's degree, 6.1% representatives went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most representatives have a college degree. But about one out of every six representatives didn't attend college at all.
Those representatives who do attend college, typically earn either business degrees or psychology degrees. Less commonly earned degrees for representatives include communication degrees or criminal justice degrees.
Once you're ready to become a representative, you should explore the companies that typically hire representatives. According to representative resumes that we searched through, representatives are hired the most by FedEx, Circle K, and H-E-B. Currently, FedEx has 444 representative job openings, while there are 189 at Circle K and 94 at H-E-B.
But if you're interested in companies where you might earn a high salary, representatives tend to earn the biggest salaries at Oracle, Google, and Bloomberg. Take Oracle for example. The median representative salary is $95,901. At Google, representatives earn an average of $87,661, while the average at Bloomberg is $86,390. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on representative salaries across the United States.
The industries that representatives fulfill the most roles in are the technology and professional industries. But the highest representative annual salary is in the telecommunication industry, averaging $40,451. In the manufacturing industry they make $35,643 and average about $31,053 in the health care industry. In conclusion, representatives who work in the telecommunication industry earn a 59.6% higher salary than representatives in the media industry.