Day-to-day:
Insight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle of a student from early learning to higher education. This role will be hybrid remote in Parma, OH - working 1 day onsite 4 days remote with a potential to go to 2-3 days onsite. This is a 3-month contract with potential extensions based on performance.
In this role you will be responsible for the initial contact with customers to understand and document reported issues. You will accurately document users' information, triage steps and resolutions/escalation notes. Most of the calls will be between 3-5 minutes long where your main goal is to get all of the caller's information accurately and let them know what triage steps are next. You will be expected to handle about 80+ calls per day during our client's busy season. We are expecting these people to have a high level of emotional intelligence and be able to remain calm when times are tough and stressful. We need people with a calm demeanor and the ability to resolve solutions quickly and effectively.
Desired Skills and Experience:
2+ years of experience in customer service/call center environments
Comfortable taking live phone calls (inbound and outbound)
High emotional intelligence
Strong verbal and written communication
Pluses:
Experience working with a ticketing system (ideally Zendesk)
Bilingual - Spanish speaking
Title: Customer Care Associate
Location: Parma, OH 44134 - 1 days onsite
Thursday onsite right now potentially moving to 2-3 days onsite
Duration: 3-month contract with extension (based on performance)
Shifts:
First shift opening:
7-3:30pm EST - 1 opening
Second shift opening:
11:30am-8pm - 1 opening - in office day can be a half (11:30-5)
Pay: $18-20/hr
$18-20 hourly 5d ago
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Inside Sales & Technical Support - Cincinnati or Cleveland
Streamkey Inc.
Representative job in Cleveland, OH
Streamkey Inc specializes in custom engineered water and wastewater systems tailored for diverse commercial and residential needs. Our expertise and customer-centered approach make us a trusted partner in providing sustainable and reliable systems for our clients. Joining Streamkey Inc means being part of a team dedicated to excellence in water and wastewater engineering.
Job type: Full Time- Office Setting
Role Description
This is a full-time in office role for an Inside Sales & Technical Support professional at Streamkey Inc. based in our Cincinnati or Cleveland location. In this role, you will be responsible for:
Inside sales and technical support for our customers
Become well-versed with StreamKey's products and systems.
Prepare job quotations for customers.
Regular follow-up on current projects
Work closely with StreamKey sales staff on project management
Qualifications
Experience in Inside Sales
Strong skills in Customer Service and ensuring Customer Satisfaction
Exceptional Communication skills, including verbal and written proficiency
Ability to address customer inquiries effectively and provide technical support
Proficiency in using Microsoft office, sales software and CRM tools is a plus
Strong problem-solving capabilities and a proactive approach to challenges
Previous experience in water or wastewater systems is advantageous but not required
High school diploma required; bachelor's degree in a related field is preferred
Must be able to lift 50 lbs.
$34k-57k yearly est. 23h ago
Member Support Representative
Christian Healthcare Ministries 4.1
Representative job in Barberton, OH
The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement.
WHAT WE OFFER
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
ESSENTIAL JOB FUNCTIONS
Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism.
Verify and update member information accurately in CHM's systems.
Log and track all interactions in the member management system (Gift Manager or CRM).
Follow standard operating procedures (SOPs) when handling common inquiries.
Provide accurate information about CHM guidelines, membership, billing, and processes.
Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate.
Review and assess member concerns, escalating to management when necessary.
Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate.
Meet established performance standards (e.g., call volume, response time, member satisfaction).
Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems.
Protect member confidentiality and comply with HIPAA and organizational privacy standards.
Thrive in a collaborative team environment and contribute positively to overall team goals.
Uphold the mission, vision, values, and service standards of CHM in every interaction.
Maintain a professional demeanor at all times.
Perform other job duties as assigned by management.
QUALIFICATIONS & EXPERIENCE REQUIREMENTS
Required: High School Diploma or equivalent.
Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience.
Proficiency in Microsoft Office programs (Word, Excel, Outlook).
Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software).
Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.).
Strong verbal and written communication skills, with active listening ability.
Strong organizational, analytical, and problem-solving skills.
Ability to manage workload, multi-task, and adapt to changing priorities.
Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls.
CORE COMPETENCIES
Interpersonal Communication
Servant Leadership Mindset
Teamwork & Collaboration
Conflict Resolution
Detail Orientation & Accuracy
Adaptability & Flexibility
PERFORMANCE EXPECTATIONS
Maintain accuracy and efficiency in all member records updates.
Meet or exceed department standards for call and email response times.
Consistently achieve high member satisfaction scores.
Demonstrate reliability, accountability, and professionalism in all duties.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs).
Office-based environment with regular phone and computer use.
Ability to sit at a desk and use a computer/phone for extended periods.
Manual dexterity for typing and handling office equipment.
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.
$27k-31k yearly est. 3d ago
Sales Representative (Cleveland, OH)
MacMillan Learning
Representative job in Cleveland, OH
At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we'd love to hear from you!
Macmillan Learning is seeking a Sales Representative for our Cleveland, OH territory. The primary focus of this Sales Representative is to sell all Macmillan Learning solutions across assigned accounts. The objective of this position is to promote Macmillan Learning products, such as courseware, study tools, eBooks, and reference materials, as required resources in courses where they best fit the curriculum at each campus.
The Sales Representative will be initiating daily in-person, on-campus sales calls with college faculty, mainly, but also administrators and technology staff, and providing detailed follow-up. This position is based in Cleveland, OH and it is expected that the incumbent will live within this area.
We know that talented candidates sometimes hesitate to apply when they don't meet every single qualification listed. We encourage you to apply if you're excited about this role and believe you can contribute meaningfully to our team, even if your background doesn't align perfectly with every requirement. We're looking for people who are passionate about our mission and can bring valuable perspectives to our work. Different experiences, skills, and approaches all have the potential to strengthen what we do. If this opportunity interests you, we'd love to hear how your unique background and abilities could contribute to our team's success. We're committed to building a workplace where everyone can do their best work and where diverse viewpoints are valued. We encourage all qualified candidates to apply - we're excited to learn about the different ways you might add value to our organization.
Major responsibilities include, but are not limited to:
Travel to local college campuses selling educational software products and textbooks to faculty (40% overnight travel).
Develop strong relationships with new and existing customers by demonstrating our products, recommending solutions, and providing service and support.
Work collaboratively with your Regional Manager, regional product specialists, and marketing and editorial teams to help drive the sales of all existing products.
Coordinate onboarding and training of digital products, act as the point person for ongoing training and support, complete First Day of Class presentations and communicate with specialists and RM for escalation of customer support cases.
Use Salesforce to plan and complete your sales activities as well as maintain a current and accurate database of relevant information including accurate sales forecasting.
Attend and actively participate in company meetings.
Manage the expense budget allocated to perform job related responsibilities.
Provide feedback on competition, market trends, and market reaction to our products.
Manage heavy influx of emails on a daily basis.
Required Qualifications:
Bachelor's Degree.
Ability to work independently as well as part of a sales team.
Excellent written and verbal communication skills and the ability to thrive in a self-starting environment.
A knowledge of and/or an interest in working in an academic environment.
Detail-oriented, organized and results-focused.
Proficiency with using technology and basic applications software.
Comfortable presenting technology to individual instructors as well as to larger groups.
A valid driver's license is required with daily travel within territory including some overnight trips along with the ability to drive for long periods of time (up to 5 hours), depending upon the territory involved.
Ability to travel - Attendance at national sales meetings and regional meetings is required (5 or more days).
Ability and willingness to work more than 40 hours per week during the fall and spring selling seasons.
Preferred Qualifications:
Direct outside sales experience preferred.
Publishing or Higher Ed experience welcomed.
Strong adaptability in fast-changing markets, with the ability to identify and capitalize on new sales trends before they become mainstream.
Passion for continuous learning and professional development, particularly in areas of sales innovation, technology adoption, and emerging market trends.
Creativity in sales approach, utilizing data-driven insights, AI-powered tools, or new digital platforms to drive business growth.
Salary Range: $65,000 - $75,000/ year.
Exemption Status: Exempt
Physical Requirements:
Must be able to multi-task, concentrate in an open office work environment, and to travel occasionally. Must be able to work more than 40 hours per week as needed.
This role is based in Cleveland, OH and it is expected that the incumbent will live within this area.
Benefits
Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee's date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.
Company Car Allowance
Competitive pay and bonus plan
Generous Health Benefits (Medical, Dental, Vision)
Contributions to your 401k retirement account through Fidelity
Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more!)
Employee Assistance Program, Education Assistance Program
100% employer-paid life and AD&D insurance
And much more!
Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visit macmillanlearning.com or see us on Facebook, Twitter, LinkedIn or join our Macmillan Community. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany.
At Macmillan Learning, we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning. We actively seek candidates who reflect a wide range of identities, experiences, and communities. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law. You can read more about our Diversity, Equity, & Inclusion initiatives here.
The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an equal opportunity compliance program in compliance with the NY Department of Education's guidance. Portions of the equal opportunity compliance program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$65k-75k yearly 1d ago
Insurance Representative
Farmers National Bank of Canfield 4.7
Representative job in Beachwood, OH
This position will assist clients by providing insurance advice regarding Property and Casualty Insurance. The position will be responsible for spearheading these insurance product campaigns in combination with Farmers National Investment Advisors and key bank sales personnel.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Conduct regular client meetings and presentations
Partner with Branch personnel to prospect new clients and service existing clients
Research health insurance products in order to provide sound information to clients as well as to maintain a current and strong knowledge of market conditions/trends
Analyze insurance policies for cost/benefit/risk analysis
Handle incoming client inquiries via phone as well as email
Handle some clerical duties (filing, faxing, etc.) as necessary
Some travel between branch offices and/or client residences can be expected
Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
Regular, predictable attendance is an essential requirement of this position
Other duties as assigned
EDUCATION AND/OR EXPERIENCE:
Bachelor's Degree in Business
Must have Life, Accident & Health license
Series 6 securities license preferred (or become licensed within 6 months)
Minimum of one (1) year experience working with insurance related products
Prior experience in a sales environment
E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran
Qualifications
EducationBachelors of Business Administration (required)
Licenses & CertificationsProperty & Casuality Lic (preferred)
Series 6 License (preferred)
Skills
Insurance Sales (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$30k-34k yearly est. 1d ago
Insurance Sales Representative - In Office
The Whittingham Agencies
Representative job in Middleburg Heights, OH
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 15d ago
Member Service Representative (Full-Time) - AJC Federal Building
Navy Federal Credit Union 4.7
Representative job in Cleveland, OH
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Analyze, research and resolve problems and discrepancies related to member accounts/loans
Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform banking functions
Assist level I team members
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned
Qualifications
Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Effective skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills
Desired Qualifications
Experience in member/customer service preferably in a call center, retail banking or financial institution
Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: 1240 East 9th Street 2663, Cleveland, Ohio 44199
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at
.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$25k-32k yearly est. 1d ago
Customer Service Representative - Streetsboro - Part Time - Streetsboro, OH
Wesbanco Bank Inc. 4.3
Representative job in Streetsboro, OH
Back Customer Service Representative - Streetsboro - Part Time #22-7842 Streetsboro, Ohio, United States Apply X Facebook LinkedIn Email Copy Location
This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Streetsboro, OH Banking Center.
Market Akron Work Hours per Week 27.5 Requirements
High school diploma or GED required.
Cash handling and customer service experience preferred.
Job Description
Summary:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.
Essential Functions:
Excellent Customer Service
Perform Customer Transactions
Operational and Security Proficiency
Identify referral opportunities
Essential Duties and Responsibilities:
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Meets established individual referral goals as assigned.
Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
Develops and maintains working knowledge of the Bank's products and services.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Full-Time/Part-Time Part-time Area of Interest Retail Services All Locations Streetsboro, Ohio, United States
$30k-34k yearly est. 1d ago
Client Retention Representative - Cleveland, OH
Universal Energy Solutions 3.5
Representative job in Cleveland, OH
Job Description
Universal Energy Solutions is seeking an enthusiastic and results-driven Client Retention Representative to join our team in Cleveland, OH. In this role, you will be instrumental in building and maintaining long-term relationships with our clients, ensuring they receive exceptional service and support for our sustainable energy solutions.
Your primary focus will be to engage with existing and new sales customers, addressing their needs, resolving concerns, and promoting the value of our services and sales. By fostering effective communication and understanding customer experiences, you will help drive customer loyalty and minimize attrition rates.
Responsibilities
Proactively reach out to clients to assess satisfaction and gather feedback on our products and services.
Engaging B2B sales with current and new customers.
Handle inquiries and complaints effectively and professionally, ensuring swift resolution.
Develop personalized retention strategies to encourage client renewals and upgrades.
Coordinate with internal teams to relay client feedback and advocate for customer needs.
Analyze client data and retention metrics to identify trends and suggest improvements.
Participate in the development and execution of customer loyalty programs.
Keep abreast of industry trends and best practices in customer retention.
Requirements
Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector
Excellent communication and interpersonal skills
Strong analytical skills with the ability to interpret data and client feedback
Problem-solving attitude and a commitment to delivering exceptional customer experiences
Ability to work independently as well as part of a team
Creative approach to developing client retention strategies
Benefits
Rapid advancement opportunities
Professional sales training curriculum
Paid Training
Weekly Pay
$48k-56k yearly est. 22d ago
Sales Development Representative I (Full Time) United States
Cisco Systems, Inc. 4.8
Representative job in Richfield, OH
Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Applications are accepted until further notice.
Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
Meet the Team
At Cisco Security, we are redefining the future of cybersecurity by delivering powerful protection for users, workloads, devices, and networks-wherever they are. Our team is our greatest asset, bringing together diverse skills, experiences, and perspectives to tackle one of the most pressing challenges of our time: transforming the security industry.
From creatives to analysts, from low-key to high-energy, we work together to build solutions that are simple, effective, trustworthy, and enduring. This is why Cisco is not just the most trusted name in cybersecurity-we're also the most loved.
Your Impact
As a Sales Development Representative (SDR) for Security, you will rally alongside a team of highly motivated SDRs to build a qualified pipeline of potential partners. This includes prospecting partners by phone, email, LinkedIn or whatever it takes to get them passionate about and engaged with Cisco Security! You will not only be responsible for prospecting but will also be expected to be a subject matter expert of all things Cisco Security (since you will be the face of the company).
You'll also develop trusted relationships internally and externally, becoming a true subject matter expert and storyteller, capable of positioning new, incubated products to solve today's most pressing cybersecurity challenges.
This is your opportunity to make a real impact, accelerate your career in cybersecurity, and help customers protect what matters most in an ever-evolving digital world. But don't worry-you won't be doing it alone.
This is an incredible opportunity to make a tangible impact, accelerate your career in the thriving cybersecurity industry, and help customers protect what matters most in an ever-evolving digital world.
But don't worry-you'll have everything you need to succeed. At Cisco, we set you up for success with:
* Comprehensive Sales Boot Camp and ongoing product training.
* Opportunities to shadow and learn from security experts.
* A supportive network of mentors and teammates who will cheer you on every step of the way-all the way up to our CEO!
Are you ready to grow fast, learn even faster, and help shape the future of cybersecurity? Let's go.
Minimum Qualifications
* Completion within the past 3 years, or current enrollment with expected completion within 12 months, of a certification or degree program (e.g., Associates, Apprenticeship, Boot Camp, or Certification in a specialized program + 3 years of relevant experience, High School Diploma + 4 years of relevant experience, Bachelors + 2 years of relevant experience)
* Outbound sales and/ or lead-generation experience in a high-tech or SaaS company
* Able to legally live and work in the country for which you're applying, without visa support or sponsorship
Preferred Qualifications
* Experience prospecting in the cybersecurity space
* Demonstrated success with cold-calling and outbound prospecting for new customers
* Familiarity with CRM tools like Salesforce (SFDC), HubSpot, or similar platforms
* You have a proven track record of meeting or exceeding ambitious (but achievable) targets
* You are an ambitious, self-driven individual who thrives in a fast-paced, competitive environment. You embrace challenges with a hunter mentality, constantly seeking the next opportunity to drive impact
* You are entrepreneurial, resilient, and excited by the unique opportunity to position innovative, incubated products in a rapidly evolving market
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
$69k-102k yearly est. 60d+ ago
Call Center Rep - In Office
The Mutters Agency
Representative job in Richfield, OH
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 15d ago
Call Center Representative
Transtar Industries Inc.
Representative job in Bedford, OH
Job Description
WHO WE ARE:
How will transportation and mobility evolve? What will the vehicle of the future look like - and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more?
NexaMotion Group (NMG) is on a mission to
simplify complex vehicle repair to keep the world moving
.
We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.
What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded:
Commitment
,
Humility
,
Optimism
,
Integrity
, and
Respect
.
A career with NMG offers the opportunity to make an impact within a rapidly growing organization - the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.
THE OPPORTUNITY:
The Call Center Representative will be responsible for answering inbound calls for customers within their region, utilizing automotive aftermarket cataloging and parts knowledge to complete customer orders. The representative will need to be customer service driven and have the ability to search for product across the region, internal or external to satisfy their customer's needs. The Call Center Representative will report directly to the Regional Sales Director and will be held accountable to daily, monthly and yearly individual sales goals. The role will require collaboration with branch managers to ensure service expectations of the customer base as well as strategic planning with Outside Sales Representatives to help build their book of business to meet sales expectations. The Call Center Representative will be expected to convert interactions into transactions and will need to implement outbound call strategies to ensure they are meeting their sales targets.
RESPONSIBILITIES:
Answer inbound calls and assist customers in completing their parts order
Utilize aftermarket parts cataloging and parts knowledge to assist with their customer's needs and facilitate any necessary troubleshooting
Remind customers of communicated corporate promotional opportunities
Utilize outside vendor opportunities to help find a part that is not available internally
Perform outbound calls to generate additional sales
Meet sales quota expectations set by Regional Sales Director
Provide consultation and expert advice to branch managers on any service related issues
Recommend Transend Online Cataloging for customers that prefer online ordering.
Generate revenue by soliciting and obtaining orders for various NMG products and services, understanding and interpreting technical requirements, providing technical information, and developing accounts for current and new customers.
Handle and resolve customer complaints with authority to provide discounts.
Cash and Check Deposits
Inventory Management
Dispatching Drivers
KEY QUALIFICATIONS:
· Minimum 3 years' experience in automotive aftermarket internal/counter sales.
· High School Diploma, or equivalent work experience in role
· Strong personal values that match those of NMG's; including Integrity, Commitment, Humility, Respect, and Optimism.
SKILLS & ABILITIES:
Experience using automotive aftermarket parts cataloging.
Automotive aftermarket parts knowledge.
Ability to multi-task, work under pressure.
Relationship building.
Experience using web based order portals.
Strong customer service philosophy.
Proven track record of meeting counter sales targets.
Proficiency in POS order punch out platforms.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS:
While performing the duties of this job the associate is regularly required to talk or hear. The associate is regularly required to sit, stand or walk. The associate is occasionally required to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds.
TRAVEL REQUIREMENTS:
Up to 10% of time.
$27k-36k yearly est. 22d ago
Customer Success Representative - Bilingual
The IHC Group 4.4
Representative job in Fairlawn, OH
This position is the first point of contact with our insurance broker and direct to consumer customers. You are the first impression of our business and the start of a positive customer experience that will boost a customer's confidence in our service and product offerings. This position covers a multitude of duties and is very fast paced at times. This position must work in the Akron office 3 days per week. This is a bilingual in Spanish role.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Providing remote application and customer support to end-users of the cloud-based proprietary software.
* Assisting users with error messages and notifying development of issues when necessary.
* Instructing users on the proper use of the software via telephone, screenshare, and email.
* Independently trouble shoot software to identify bugs and errors.
* Following up with development and users to ensure each case is closed in a timely manner.
* Meet department attendance requirements, including being prompt and available during scheduled shift.
* Ability to meet multiple deadlines in a fast-paced environment.
* Perform similar job-related duties and projects as assigned.
* Support parent company's sales staff when questions or issues arise.
* Learn and maintain familiarity with CMS compliance and protocol.
$28k-33k yearly est. 29d ago
Medical Call Center Representative
Family Health Services 3.6
Representative job in Sandusky, OH
Family Health Services is a Federally Qualified Health Center (FQHC) that provides quality, affordable primary care, dental, and behavioral health services. Our "high touch, high tech" clinics offer unique patient focused care to anyone in the community, regardless of their ability to pay. We are rapidly growing in Sandusky, Ohio at our two locations as well as in Norwalk, Ohio and surrounding areas. We also offer behavioral health and primary care at several local schools in hopes of eliminating barriers to those needing services.
We are seeking an enthusiastic Medical Call Center Representative to join our team! The ideal candidate will support the operation of the clinic by answering phone calls coming in and representing the office with professionalism and compassion. This position requires the ability to work independently, multi-task and prioritize responsibilities, handling patient requests, answer calls, returning voicemails, placing outbound calls to patients, and handling any other administrative tasks with a positive attitude.
Responsibilities:
* Receives all calls and addresses patient needs.
* Directs questions to appropriate personnel according to policy.
* Documents phone calls and conversations in record as needed accordingto policy.
* Effectively communicates with both internal and external customers toensure smooth operation of the clinic.
* Optimizes patients' satisfaction, provider time, and clinic space utilizationby efficiently scheduling appointments according to policy.
* Faxes, scans, files, and mails documentation as necessary
* Collects and posts patient payments utilizing office software, providespatient receipts for payments
* Provides a positive patient experience by anticipating the needs ofpatients, answering patient's questions, and maintaining a clean andpresentable front office and reception area.
* Assists in maintaining office equipment.
* Demonstrates effective communication skills.
* Responds to crisis situations according to policy.
* Maintains knowledge of clerical, personnel, medical policies and procedures.
* Adheres to the standards and policies of the Organizational Privacy/
* Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, other
* State and Federal Laws). This also includes reporting to the Board of Directors, Compliance Officer, Privacy Officer, supervisor, suggestion box, and any suspected unethical, fraudulent, or unlawful acts of practices.
* Must be familiar with the operation of FHS office and be available to work varying hours as necessary.
* Must be able to work independently.
* Performs other duties as assigned.
Work Environment:
This job operates in a health care office environment. This role routinely uses standard
office equipment such as computers, phones, photocopiers, filing cabinets and fax
machines. This job has frequent exposure to dust, constant activity and noise, hands in
water, excessive heat, cleaning agents, excessive cold, dampness, excessive humidity,
and dry atmospheric conditions.
Physical Demands:
The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Must have the
ability to travel independently throughout the facility to access information from other
departments. Must have the ability to sit for long periods of time. Specific vision abilities
required by this job include close vision, distance vision, color vision, peripheral vision,
depth perception and ability to adjust focus.
Required Education and Experience:
High school diploma with knowledge of computers and data entry required.
At least one year of experience in a health care setting required.
Must be authorized to work in the United States.
Preferred Education and Experience:
Certified Medical Assistant with 3-5 years experiences in clinic setting
Additional Eligibility Qualifications
Ability to work as a team member. Ability to work with culturally diverse group of people.
Must be willing to work flexible hours as required by position.
AAP/EEO Statement
FHS is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally‑recognized basis ["protected class"] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.
In Ohio, the following also are a protected class: race; color; religion; sex; pregnancy, or any illness arising out of and occurring during the course of pregnancy, childbirth or related medical conditions; national origin; disability; age [40 or over], military status and ancestry.
To apply, please provide your resume to Human Resources Specialist, Madison Keesee.
email MadisonView Job on IndeedView Job on LinkedIn
$26k-33k yearly est. 57d ago
Call Center Representative
Home Genius Exteriors
Representative job in Akron, OH
Join Our Winning Team!
Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If you're self-motivated, ready to win, and looking for a career with
unlimited growth potential
, we want YOU on our team! At Home Genius Exteriors, we don't just hire employees - we build
champions
. Our Inside Sales Reps are the
powerhouse
behind our marketing department, driving success by connecting with potential clients and setting our sales team up for victory. This is your chance to turn leads into winning results.
What You'll Do:
Be the first point of contact: Taking outbound calls with confidence and professionalism.
Seal the deal: Overcome objections, build trust, and schedule consultations that lead to big wins.
Keep it moving: Organize and document every interaction in our CRM like a pro.
Level up your skills: Take what you learn in our paid training program and turn it into unstoppable success.
Make an impact: Create positive experiences for every potential customer while crushing your goals.
What We're Looking For:
A winning attitude: Positive, coachable, and ready to hustle.
Fearless communicators: You've got the gift of gab and know how to connect with anyone.
Natural problem-solvers: Quick on your feet and always two steps ahead.
Driven self-starters: You don't need someone looking over your shoulder - you bring the fire every day.
Passionate learners: Always striving to improve and take on new challenges.
Why You'll Love It Here:
Uncapped earning potential with Weekly Pay: $17.50/hour + bonuses and commissions - the more you hustle, the more you earn!
Paid training: We'll teach you everything you need to dominate.
Exclusive rewards: Performance-based incentives like bonuses, luxury dinners, and exciting outings.
Career growth: This is your launchpad - our top leaders started here!
Full benefits: Medical insurance after 30 days + a flexible schedule.
Ready to WIN with us?
If you're ready to turn your hustle into success and grow with a company that rewards your ambition, apply now! This is more than a job - it's your next big move.
$17.5 hourly Auto-Apply 21d ago
Call Center Representative-Day Shift
Ladies & Gentlemen Hair Stylists
Representative job in Mentor, OH
Job DescriptionDescription:
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Reserve appointments for the guest at their preferred location
Call clients and customers to inform them about the company's new products & services
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information
Collaborate with other call center professionals to improve customer service
Marketing job duties as required
Requirements:
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company's products and/or services
Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
$27k-36k yearly est. 17d ago
Call Center Representative with health insurance industry exp
KLAP6Technologiesllc
Representative job in Akron, OH
Job Description
Minimum Qualifications:
a. Formal Education Required:
High School Diploma or equivalent b. Experience & Training Required:
Minimum of one year of experience performing same or similar responsibilities.
Relevant experience includes: Customer service experience in an information management industry, including call-center, receptionist or administrative support experience that includes customer service responsibilities.
Experience in health insurance/healthcare preferred.
$27k-35k yearly est. 22d ago
Call Center Representative-Day Shift
Ladies & Gentlemen Salon Spa 3.7
Representative job in Mentor, OH
* Take customer calls and provide accurate, satisfactory answers to their queries and concerns * Reserve appointments for the guest at their preferred location * Call clients and customers to inform them about the company's new products & services * Guide callers through troubleshooting, navigating the company site or using the products or services
* Review customer or client accounts, providing updates and information
* Collaborate with other call center professionals to improve customer service
* Marketing job duties as required
Requirements
* Strong communication, both written and verbal
* Great active listening skills
* Exceptional interpersonal and rapport building skills
* A patient and empathetic attitude
* Strong time management and organizational skills
* Adaptability and flexibility
* Comfortable working in fast-paced environments
* Troubleshooting skills, either basic or advanced, depending on the role and industry
* Computer literacy
* Phone skills, including familiarity with complex or multi-line phone systems
* In-depth knowledge of a company's products and/or services
* Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
$27k-34k yearly est. 46d ago
Client Retention Representative - Cleveland, OH
Universal Energy Solutions 3.5
Representative job in Cleveland, OH
Universal Energy Solutions is seeking an enthusiastic and results-driven Client Retention Representative to join our team in Cleveland, OH. In this role, you will be instrumental in building and maintaining long-term relationships with our clients, ensuring they receive exceptional service and support for our sustainable energy solutions.
Your primary focus will be to engage with existing and new sales customers, addressing their needs, resolving concerns, and promoting the value of our services and sales. By fostering effective communication and understanding customer experiences, you will help drive customer loyalty and minimize attrition rates.
Responsibilities
Proactively reach out to clients to assess satisfaction and gather feedback on our products and services.
Engaging B2B sales with current and new customers.
Handle inquiries and complaints effectively and professionally, ensuring swift resolution.
Develop personalized retention strategies to encourage client renewals and upgrades.
Coordinate with internal teams to relay client feedback and advocate for customer needs.
Analyze client data and retention metrics to identify trends and suggest improvements.
Participate in the development and execution of customer loyalty programs.
Keep abreast of industry trends and best practices in customer retention.
Requirements
Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector
Excellent communication and interpersonal skills
Strong analytical skills with the ability to interpret data and client feedback
Problem-solving attitude and a commitment to delivering exceptional customer experiences
Ability to work independently as well as part of a team
Creative approach to developing client retention strategies
Benefits
Rapid advancement opportunities
Professional sales training curriculum
Paid Training
Weekly Pay
$48k-56k yearly est. Auto-Apply 21d ago
Call Center Representative
Home Genius Exteriors
Representative job in Brecksville, OH
Join Our Winning Team!
Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If you're self-motivated, ready to win, and looking for a career with
unlimited growth potential
, we want YOU on our team! At Home Genius Exteriors, we don't just hire employees - we build
champions
. Our Inside Sales Reps are the
powerhouse
behind our marketing department, driving success by connecting with potential clients and setting our sales team up for victory. This is your chance to turn leads into winning results.
What You'll Do:
Be the first point of contact: Taking outbound calls with confidence and professionalism.
Seal the deal: Overcome objections, build trust, and schedule consultations that lead to big wins.
Keep it moving: Organize and document every interaction in our CRM like a pro.
Level up your skills: Take what you learn in our paid training program and turn it into unstoppable success.
Make an impact: Create positive experiences for every potential customer while crushing your goals.
What We're Looking For:
A winning attitude: Positive, coachable, and ready to hustle.
Fearless communicators: You've got the gift of gab and know how to connect with anyone.
Natural problem-solvers: Quick on your feet and always two steps ahead.
Driven self-starters: You don't need someone looking over your shoulder - you bring the fire every day.
Passionate learners: Always striving to improve and take on new challenges.
Why You'll Love It Here:
Uncapped earning potential with Weekly Pay: $17.50/hour + bonuses and uncapped commissions - the more you hustle, the more you earn!
Paid training: We'll teach you everything you need to dominate.
Exclusive rewards: Performance-based incentives like bonuses, luxury dinners, and exciting outings.
Career growth: This is your launchpad - our top leaders started here!
Full benefits: Medical insurance after 30 days + a flexible schedule.
Ready to WIN with us?
If you're ready to turn your hustle into success and grow with a company that rewards your ambition, apply now! This is more than a job - it's your next big move.
How much does a representative earn in Lakewood, OH?
The average representative in Lakewood, OH earns between $24,000 and $70,000 annually. This compares to the national average representative range of $23,000 to $55,000.
Average representative salary in Lakewood, OH
$42,000
What are the biggest employers of Representatives in Lakewood, OH?
The biggest employers of Representatives in Lakewood, OH are: