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  • Architectural & Design Sales Rep - Las Vegas, NV

    Tile Club

    Representative job in Las Vegas, NV

    Architectural & Design Sales Representative - Las Vegas, NV (Remote) Job Type: Full-time Compensation: $80K+ annually (uncapped commission structure) (Base + Commission + Performance Bonuses) Tile Club is one of the fastest-growing online tile companies in the U.S., and we're looking for an experienced, driven, well-connected, and design-savvy sales professional to join our expanding team in Las Vegas, NV. Tile Club, headquartered in California, is a leading nationwide e-commerce supplier of premium tile, natural stone, and glass products. Our curated collection showcases unique, globally sourced materials known for their beauty, craftsmanship, and design versatility. We are celebrated for our unique designs, innovation, outstanding quality, and commitment to delivering an exceptional customer experience. As a fast-growing online retail brand, Tile Club combines cutting-edge web tools with personalized support tailored to the needs of the architecture and design community. We proudly serve clients in all 50 U.S. states and overseas, bringing world-class tile solutions to projects of every scale. This is your opportunity to join a high-energy, design-forward team with room to grow. What You'll Do As our Architectural & Design Sales Representative, you'll be responsible for building and nurturing relationships with key influencers in the A&D community-interior designers, architects, specifiers, builders, and developers-to drive project specifications and product adoption throughout the state of Nevada. Key Responsibilities: Develop strong, trust-based relationships with architects, designers, builders, contractors, and developers. Generate sales growth through strategic outreach, in-person meetings, and virtual presentations. Influence early-stage project specifications with Tile Club's unique product offerings. Provide expert consultation on tile, stone, and surface products to meet project requirements. Maintain and grow relationships with an existing book of business while actively pursuing new accounts. Conduct in-office presentations and CEU events for A&D firms. Manage and maintain product sample libraries at design and architecture firms. Monitor competitive activity and market trends to support strategic selling. Provide daily reports, maintain project files, and participate in weekly team meetings. Travel locally to meet with clients 4-5 days/week; Fridays typically reserved for planning/admin. What We're Looking For Qualifications: Bachelor's degree in Architecture, Design, Marketing, Business, or a related field; or equivalent experience. 5+ years of sales experience in the A&D or Hospitality community, ideally within the tile, stone, or flooring industry. Established network of architects and designers within the Las Vegas market. Strong technical understanding of hard surface materials and their applications. Comfortable leading presentations, product knowledge sessions, and trade shows. Active industry memberships (IIDA, ASID, AIA, CSI) are a plus. Skills & Competencies: Energetic self-starter with a passion for design and architecture. Strong communication, presentation, and relationship-building skills. Ability to self-source leads through a combination of cold calling and networking Detail-oriented, organized, and able to manage multiple ongoing projects. Proficiency in Google Workspace (Gmail, Google Drive, Google Docs, etc.). Proficiency in and ability to learn new CRM systems. Strong work ethic with a drive to succeed Proven outside or field sales experience with a track record of hitting or exceeding sales goals. Ability to lift and transport tile samples (up to 40 lbs). Valid driver's license and ability to travel What We Offer Compensation & Benefits: Competitive base salary + uncapped commission + performance bonuses Health, dental, vision, and disability insurance Paid time off (vacation, sick leave) Expenses Reimbursement (gas, cell phone, travel, etc) Employee discounts on products Opportunities for professional development and industry networking Work Schedule: Full-time | Monday-Friday 8-hour shifts Primarily on the road with occasional remote/office work Apply If You Are: A proven sales professional in the A&D or building materials industry Passionate about design, detail, and relationship-based selling Ready to work with a fast-paced, innovative team and leave your mark on exciting projects Join Tile Club and become part of a brand that's not only changing the way tile is sold but also how it's imagined. To apply, please submit your resume and a brief cover letter highlighting your experience in architectural sales and your interest in Tile Club.
    $80k yearly 5d ago
  • Superstar Sales Reps Only

    California Deluxe Windows

    Representative job in Las Vegas, NV

    California Deluxe Windows is a manufacturer and contractor in Southern California and we are entering the Las Vegas market with our new brand, Custom Deluxe Windows. We are a direct manufacturer of windows and doors and have a long history of success in the California marketplace since 1999. We make a high-end vinyl product, unlike any others in the market. You will be amazed how easy it is to differentiate the value of our product relative to competitive products. We have a robust marketing engine, qualified leads are created for you, and your job will be to turn those leads into contracts. Entire 70+ mile radius around Phoenix is available so there is driving and a solid efficient vehicle is required. We provide the training and tools needed for your success. Position reports to General Manager for your dept. This job is commission only with a monthly draw. We currently have individuals that make from $90,000 per year up to about $500,000. If you want to work hard and are a “go getter” closer, you have almost unlimited upside as we provide a bonus for any self generated business. Regardless of your experience, we can train you to be a success and provide a career path that is very lucrative. Responsibilities: - Demonstrate our product to potential customers - Help facilitate the purchase of a home improvement contract after meeting a customer. - Provide an exceptional experience for our customers each and every time they interact with you. - Learn EVERY SINGLE DAY What we will provide: - We will train and work with you until you get the hang of every task you are comfortable with completing. - We will provide all product knowledge, sales techniques and process, and demonstration/sales materials you will need. If you feel this applies to you, please respond with 3 completions to the following sentence below and come build an empire with us! Your application is simply to finish the following sentence and e-mail your response to us along with the best number to contact you by phone. If you feel a resume will help us understand who you are more clearly, you are welcome to attach one to your response e-mail. I am an excellent hire for this sales position because: 1. 2. 3.
    $37k-67k yearly est. 3d ago
  • Field Execution Representative

    Monster 4.7company rating

    Representative job in Las Vegas, NV

    Energy: Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the game-changers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us. A Day in the Life: As a Field Execution Representative at Monster Energy, you'll unleash your passion and drive to conquer sales distribution goals. You'll use your dynamic energy to expand our presence in retail outlets and boosting points of interruption. You'll also ensure that every executional element in our company/distributor commercial plans is flawlessly executed, making our brand stand out. With your enthusiasm for merchandising and eye for detail, you will invigorate product displays in cold vaults and coolers, creating eye-catching arrangements that capture attention. Your contribution will be vital in driving our brand's success and making a lasting impact in the market. The Impact You'll Make: Route level relationships with store managers on their specific route Merchandising product in the cold vault and in coolers Expanding cold space in all accounts where applicable Management and placement of point of sale (POS) materials both in and outside of accounts Responsibly care for program materials and assets of company Punctuality, adherence to shift schedule demanded. Maintain the brand appearance and wear proper attire Ensure professionalism, exceptional communication, and proactive interactions with customers and internal team members Who You Are: Prefer a bachelor's degree in the field of --Business, Marketing, or related field of study Experience Desired: Minimum 1 year of experience in sales Additional Experience Desired: Minimum 1 year of experience in customer facing role Preferred Certifications: Must have a clean driving record. Must be 21 years of age or older Monster Energy provides a competitive total Compensation. This Position has a range of $17 -$23/ hourly. The actual pay may vary depending on your skills, qualifications, experience, and work location.
    $17-23 hourly 2d ago
  • Cox Communications Now Hiring Inbound Sales Representative (143013)

    Cox Enterprises 4.4company rating

    Representative job in Las Vegas, NV

    As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** Then apply to Job Number: 143013 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. As an Inbound Sales Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Inbound Sales Representative is part of a supportive and sales-driven team with an annual compensation opportunity of $41-51k at goal. In this role you will: • Drive sales for all Cox residential services and product lines to maximize sales, while ensuring customer satisfaction through the call center sales channel. • Understand and promote current marketing campaigns in order to sell to customers accurately and effectively. • Provide outstanding customer service or basic technical support to customers in conjunction with a sales or retention interaction. • Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company. Unleash your potential with Cox Communications as an Inbound Sales Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference: Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! Primary Responsibilities and Essential Functions • Receive calls from current customers and/or non-subscribers for sales and revenue generation in a high-intensity call center sales environment. • Utilize proactive sales skills to identify needs of customers and effectively position products and solutions that best meet the needs of targeted customers regardless of customer's reason for calling. • Achieves monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of sales skills, defined sales call flow structure, and adherence to provided schedule. • Responds to customer needs for Cox products, educates them on the latest marketing campaigns, and then recommends the packages and services to meet the customers' need based on Cox prescribed call flows. • Maintains accurate records of sales activities on a daily basis. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Researches and reviews competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for new and existing customers. • Provides outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Other duties as assigned. Qualifications Minimum: • HS diploma, GED, or relevant work experience. • Excellent computer skills. • Effective communication skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through direct/indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. • Eligibility to work in the United States. Preferred: • Experience in telecommunications industry. • 1 or more years in a sales quota environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
    $41k-51k yearly 60d+ ago
  • Call Center Sales Representative

    Diamond Resorts 4.4company rating

    Representative job in Las Vegas, NV

    DIAMOND RESORTS™ OFFERS: Competitive Compensation Outstanding Benefits (Medical, Dental, 401K w/ Company Matching) Resort Privilege Program (eligibility for travel discounts) Industry Leading Training Program Real Opportunities for Growth! Job Description Now Hiring Call Center Representatives! * Must be able to work a flexible schedule including nights, weekends and holidays. Apply now at diamondresorts.com/careers Use Job Number CC-00010E to Search for Club Agent JOB SUMMARY Under general supervision, the Club Agent I is responsible for providing a superior level of service to all tiers and/or levels of members of THE Club and owners of Diamond Resorts, while serving as the point of contact for all servicing requests including, but not limited to, booking resort reservations, processing payments, upselling products of THE Club , achieving all related metrics and answering general account questions for all members of THE Club . ESSENTIAL JOB FUNCTIONS Serves as overall point of contact for member's account information. Creates, modifies, and cancels resort reservations and exchanges. Processes member account/reservation payments. Updates member account information. Educates members on benefits of THE Club . Completes detailed notes in comments area of member account after each interaction. Researches and resolves concerns and questions raised by members. Provides information to members as it relates to their account. Maintains expected reservation productivity including inbound and outbound reservations. Meets or exceeds required departmental expectations to be eligible for incentive programs. Identifies multiple membership products and services. Upsells and books tours for prospective and current owners. Consistently demonstrates how We Love to Say Yes™ and maintains the highest standards of professionalism when interacting with management, fellow team members, and members. Handles blended inbound and outbound calls. Upsells various products for THE Club . Completes all required Company trainings and compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned. . Qualifications EDUCATION · High school diploma or equivalent EXPERIENCE · A minimum of (1) year of experience in the customer service and/or call center field required. LICENSES & CERTIFICATIONS · Timeshare Sales License required Additional Information Apply now at diamondresorts.com/careers Search CC-00010E for Platinum Agent I Link: ***************************************************************************
    $30k-36k yearly est. 6h ago
  • Customer Engagement Representative

    Driving 101 LLC

    Representative job in Las Vegas, NV

    The NASCAR Racing Experience is looking for sales individuals to assist our team during on-track events at Las Vegas Motor Speedway! These individuals would assist customers in both purchasing and upgrading their racing experiences right at the track. This event is on-going, meaning that there are several events/opportunities for individuals to work with us. Job Responsibilities: Accurately process sales through a Point of Sale system and credit card terminals with precision, while following company policies and procedures. Selling apparel in the trackside souvenir stand Completing the check-in process with our customers Taking guest photos Support opening and closing functions when needed Provide excellent customer service by anticipating customer needs Required Qualifications: Proficient with Computers and Microsoft Office Applications Able to work Weekdays and Weekends Remain upright on the feet, particularly for sustained periods of time At least 16 years of age Compensation/Benefits: Flexible schedule Base pay with both commission and bonus opportunities based on performance Travel Team Opportunities Available Exclusive NASCAR Racing Experience opportunities offered to employees! This is a seasonal position, perfect for college students, individuals looking for extra income, or even better, RACE FANS! If you or someone you know is interested, please contact us to arrange a time to speak with us. Thanks! Las Vegas Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply) November 2nd & 30th December 14h, 27th, 28th & 29th 2025 Track Dates December 13th, 26th, 27th, 28th 2026 Track Dates January 17,31 February 7,21 March 16,21,28 April 3,4,25 May 2,30,31 June 6 September 5,26 October 5,10,17 November 1,14,28 December 26,27,29,30 Travel Allowance and Per Diem are compensated with hotel accommodations when traveling.
    $32k-52k yearly est. Auto-Apply 21d ago
  • Travel customer representative

    True Adventure Travel

    Representative job in Las Vegas, NV

    Job Description Specializing in cruises, resorts, and theme park vacations, True Adventure Travel takes the guesswork out of travel planning. With trusted partnerships and personalized service, we help clients enjoy unforgettable journeys with ease. Our expert team tailors each trip to meet the unique interests and preferences of our clients, ensuring a seamless and enjoyable travel experience from start to finish. Role Description This is a part-time, remote role for a Travel Customer Representative. The Travel Customer Representative will provide exceptional customer service, support, and satisfaction by assisting clients with travel inquiries, bookings, and itinerary changes. Day-to-day tasks will include communicating with clients via phone, email, or chat to resolve issues, answer questions, and offer travel advice. Additionally, the representative will ensure a positive customer experience by maintaining thorough knowledge of travel destinations and services offered by True Adventure Travel. Qualifications Excellent Communication and Customer Experience skills Ability to work independently and remotely High school diploma or equivalent Previous experience in a customer service or travel-related role is a plus
    $32k-52k yearly est. 17d ago
  • Customer Engagement Representative

    Nascar Racing Experience

    Representative job in Las Vegas, NV

    The NASCAR Racing Experience is looking for sales individuals to assist our team during on-track events at Las Vegas Motor Speedway! These individuals would assist customers in both purchasing and upgrading their racing experiences right at the track. This event is on-going, meaning that there are several events/opportunities for individuals to work with us. Job Responsibilities: Accurately process sales through a Point of Sale system and credit card terminals with precision, while following company policies and procedures. Selling apparel in the trackside souvenir stand Completing the check-in process with our customers Taking guest photos Support opening and closing functions when needed Provide excellent customer service by anticipating customer needs Required Qualifications: Proficient with Computers and Microsoft Office Applications Able to work Weekdays and Weekends Remain upright on the feet, particularly for sustained periods of time At least 16 years of age Compensation/Benefits: Flexible schedule Base pay with both commission and bonus opportunities based on performance Travel Team Opportunities Available Exclusive NASCAR Racing Experience opportunities offered to employees! This is a seasonal position, perfect for college students, individuals looking for extra income, or even better, RACE FANS! If you or someone you know is interested, please contact us to arrange a time to speak with us. Thanks! Las Vegas Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply) November 2nd & 30th December 14h, 27th, 28th & 29th 2025 Track Dates December 13th, 26th, 27th, 28th 2026 Track Dates January 17,31 February 7,21 March 16,21,28 April 3,4,25 May 2,30,31 June 6 September 5,26 October 5,10,17 November 1,14,28 December 26,27,29,30 Travel Allowance and Per Diem are compensated with hotel accommodations when traveling.
    $32k-52k yearly est. Auto-Apply 21d ago
  • Bilingual Call Center Collections Representative

    Check City 4.2company rating

    Representative job in Las Vegas, NV

    Job Title: Bilingual Call Center Collections Representative (Spanish-English) Pay: $16.50 - $19.00 per hour + Bonus Opportunities Schedule: Full-Time | Set Shifts | Rotating Saturdays Join a Company You Can Grow With Since 1986, Check City has built a strong reputation for providing friendly, honest, and reliable financial services. With over 65 locations nationwide, we continue to grow by putting our customers and employees first. We're currently seeking Bilingual Call Center Collections Representatives to join our NW Las Vegas team. If you're fluent in Spanish and English, confident on the phone, and ready to earn competitive pay and bonuses, we want to hear from you. What You'll Do In this role, you'll help customers resolve their accounts in a respectful and solutions-focused manner. Your responsibilities include: Contacting customers via phone, SMS, and email through an omni-channel system Negotiating and setting up flexible payment plans Updating account details and maintaining accurate records Providing clear and empathetic service in both Spanish and English Meeting individual and team performance goals set by management Qualifications Fluent in Spanish and English (required) Strong verbal and written communication skills Active listening and problem-solving skills Typing speed of 25+ WPM with minimal errors Basic math and computer proficiency High school diploma or GED (required) Must be 18 years of age or older Previous collections, call center, or customer service experience is a plus, but not required. Paid training is provided. Additional Requirements Regular and consistent attendance and punctuality Good time management and ability to self-direct Ability to meet production and performance goals Must be able to learn and use PC software and office equipment Must be comfortable wearing a headset for extended periods Ability to comprehend and communicate clearly in English, both verbally and in writing Must be able to write accurate and professional customer correspondence Capable of solving simple math problems quickly and accurately Ability to follow structured procedures and organize tasks logically What We Offer $16.50 - $19.00 per hour, based on experience Bonus opportunities based on performance Full-time hours with set schedules and rotating Saturdays Health, dental, and vision insurance Paid time off and holidays 401(k) with company match Supportive, team-oriented work environment Work Schedule Monday - Friday, 8:00 AM - 5:00 PM (Rotating Saturdays) Monday - Friday, 10:00 AM - 7:00 PM (Rotating Saturdays) Saturday: 8:00 AM - 5:00 PM (Typically every 4th week) Days off may vary and could be split during the week Non-Essential Job Functions General housekeeping to maintain a clean work environment Must be able to sit for extended periods in a semi-enclosed cubicle Must be willing to work on-site in the Summerlin area (NW Las Vegas) Apply Today--Take the next step in your career with a company that values your skills, supports your growth, and rewards your performance. We're proud to offer a welcoming and professional environment where bilingual talent thrives.
    $16.5-19 hourly 60d+ ago
  • Customer Sales Representative

    Apex Restoration

    Representative job in Las Vegas, NV

    Job DescriptionBusiness-to-Customer Sales Representative (Field Services) Company: Apex Home Services - Las Vegas, NVRole: Full-Time, Field-Based • Fast-paced 24/7 service environment About Apex Home ServicesApex Home Services is a leading emergency services provider supporting homeowners across the Las Vegas valley. When customers experience property damage, they rely on Apex for fast response, trusted guidance, and high-quality service. We're growing quickly and looking for a driven B2C sales professional to join our team. The RoleThis role is all about selling dispatched appointments, meeting customers on-site, and guiding them through urgent home-service needs. You'll be the trusted advisor at the kitchen table-explaining the situation, outlining solutions, and helping customers move forward with confidence.If you have strong in-home sales experience, thrive on fast-paced decision cycles, and enjoy helping people during stressful moments, this is the perfect fit. What You'll Do Respond to dispatched appointments and meet customers on-site Assess service needs and present clear, confidence-building solutions Build trust quickly and guide homeowners through next steps Communicate project details to internal teams for seamless handoff Follow up on open opportunities to close service agreements Maintain accurate CRM notes and daily activity updates What Success Looks Like High close rate on dispatched appointments Strong customer satisfaction and repeat/referral opportunities Fast, clean communication with operations Professional, consistent representation of the Apex brand in the field What You Bring 1-3+ years of in-home or B2C sales experience (home services preferred) Strong communication and customer-facing presence Ability to build trust under pressure Confidence presenting solutions and handling objections Availability to support a 24/7 emergency service model (rotating schedule) Valid driver's license and reliable transportation Why Apex High-velocity environment with strong earning potential Company known for premium service and fast response Clear career progression and growth opportunities Competitive pay (base + performance incentives), vehicle program, and benefits A culture built on responsiveness, professionalism, and accountability E04JI800fpgf4087erq
    $34k-49k yearly est. 23d ago
  • Senior Call Center Representative

    Silver State Schools Credit Union 3.9company rating

    Representative job in Las Vegas, NV

    Senior Call Center Representative Full Time (40 Hours) Monday - Saturday (Varies) Headquarters 630 Trade Center Drive Las Vegas, NV 89119 PURPOSE: The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, “Excellent Member Service and Financial Solutions - For Life,” by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions. To deliver service in alignment with our Service Commitments: I will earn respect and build trust by acting with integrity in every situation. I will understand my role in supporting the team to achieve our purpose. I will focus on people over products and build lasting relationships. I will take ownership and accept responsibility. I will treat my coworkers with the same high standards as I treat my member. I will continuously look for ways to improve myself, my credit union, and my community. I will accept there is no “they”. We are one working toward the same mission. I will commit to the core values. Possess adequate product knowledge as measured by the annual product knowledge certification assessment. Meet or exceed established sales and service goals. SUMMARY: A Senior Call Center Representative is responsible for building relationships with our credit union members. provides member services via telephone, email, or chat by performing transactions on members' accounts, answers questions and cross-sells credit union services, opening accounts, process loan applications, and resolving member concerns. Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services. Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals. Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests. Communicate effectively with prospective and current members and represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members' needs and expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In accordance with prescribed methods and operating policies and established practice, the Senior Call Center Representative: Contribute to the development and refinement of the credit union's loan and new account growth and strategy working in a team environment dedicated to exceptional member service. Ability to assist in managing a high-volume/production, fast-paced Call Center environment assisting members, processing new accounts and loans. This includes inbound and outbound calls to members and potential members offering products and services to enhance the member engagement. Ability to manage, organize and prioritize work in a high volume/production and fast paced environment to ensure timely and accurate opening, processing, and funding of all requests, new accounts, and loans. This includes assisting and holding accountable the Loan Officers in this process as well. Acts as a mentor/coach for newly hired Call Center Representatives. Assists members and potential members with their transaction requests; answers questions about products and services and recommends suitable products and services. Interview's members to determine financial needs. Suggests and explains appropriate deposits, lending, and investment products. Describes and recommends suitable insurance products and automated services. Resolves problems that are within their authority; refers problems that are beyond their authority to their supervisor, along with their recommendations. Work cooperatively with Call Center team as well as other departments to assist members and connects members to appropriate staff member or department when needed with minimum transfers. Processes a variety of financial transactions for members including processing transfers and loan payments within credit union accounts, issuing checks/drafts, and other negotiable instruments. Responds and researches member inquiries regarding account history including loan amortization, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, assisting members to make the most effective use of automated services and explaining loan decision. Contact members and prospective members to present information on available products and services. Effectively explain and train on the features and benefits of credit union electronic services and payments including debit and credit cards, eVoice, SilverConnect, online and mobile banking (consumer and business) including bill payment, mobile app functions, POPmoney (P2P), Card Controls, Positive Pay, online wires, direct deposit, ACH and payroll deduction. Identify cross-sell opportunities to enhance relationship with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, products, and services. Meet and/or exceed all assigned Call Center goals (i.e. Average Handle Time, Abandon Call Ratios, Average Hold Time, and Percentage Connected Calls). Meet or exceed minimum expectations and sales and referral goals as assigned. Provide leadership guidance for staff handling information and escalation calls. Assist in training new a Call Center Representatives in all financial service transactions and call center procedures. Performance all required functions with accuracy, efficiency, dependability and within the Credit Union's standard of conduct. Describes and recommends suitable insurance products and ancillary products. Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, or investment solutions. Responsible for accurately completing all New Account applications and capturing Member's direct deposit, gathering all required documents, properly following compliance, and regulatory guidelines. Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail, filing, notary services. May be responsible in training new Call Center Representatives in all financial service transactions and call center procedures. Assist Call Center Manager and Assistant Call Center Manager with call center operations which may include tracking and reporting, monitoring of call center metrics, and other supervisory duties as assigned. Provide leadership guidance for staff. Refer problems that are beyond authority level to manager, along with the details of the situation and recommendations. Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines. Adhere, promote, and exemplify the credit union's core values (SMART Pro). Take ownership of all member requests, with minimal need to refer to another department within the Credit Union. Responsible for all lending functions, accurately completing and reviewing all loan applications as well as performing audits on all loans. Gathering supporting documentation Responsible for communicating all credit decisions to applicants in a timely manner. Is familiar with all credit union products. Demonstrates a thorough understanding of the loan process. Look for ways to qualify the loan request by gathering additional information when needed, offering counter-offers when applicable, and suggesting cross-sell opportunities to the member or potential member. May assist with providing overrides and approvals to Call Center Representatives. May assist Assistant and Call Center Mangers with auditing items. Opening and closing the building in the absence of the Assistant Manager or Call Center Manager. Perform all required functions with accuracy, efficiency, dependability and within the Credit Union's standard of conduct. Competent and confident in the sales environment. Cooperative and positive attitude toward members, potential members, and credit union team. Maintain a professional appearance and demeanor. Performs other duties as assigned. EDUCATION and/or EXPERIENCE: High School diploma or GED plus 2-5 years experience; or equivalent combination of education and experience. Preferred experience and knowledge working in a financial call center from a financial institution of similar or great size. *ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED* **SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED** SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE) DRUG-FREE WORKPLACE
    $28k-34k yearly est. 60d+ ago
  • Bilingual Call Center Representative

    Ivonne Welch Medicare Plans

    Representative job in Las Vegas, NV

    Job DescriptionLooking for a part-time opportunity where you can make a significant impact? Our call center is seeking dedicated and empathetic Call Center Representatives to join our team. We collaborate with businesses, particularly within the medical field, across various campaigns. This position offers the unique advantage of a highly flexible schedule, allowing for adaptable days and hours to suit your lifestyle. Responsibilities: Engage with callers via inbound and/or outbound calls, maintaining a professional and empathetic demeanor. Accurately document all call interactions and information within our designated system. Provide exemplary customer service, efficiently addressing inquiries and resolving issues. Adhere to campaign guidelines and scripts while ensuring a natural and engaging conversational flow. Collaborate effectively with management to achieve campaign objectives. Strictly maintain the confidentiality of sensitive patient and client information. Qualifications: High school diploma or equivalent is required. Prior experience in a call center or customer service role is preferred but not mandatory. Excellent verbal communication skills and a clear, articulate phone presence are essential. Demonstrated ability in active listening and empathetic communication. Proficiency in basic computer operation and data entry. A quick aptitude for learning new systems and processes. Self-motivated, reliable, and possessing a strong work ethic. Capable of performing effectively in a dynamic and fast-paced environment. Familiarity with the medical field or medical terminology is a distinct advantage. Benefits of Employment: Flexible Scheduling: Autonomy in selecting your working days and hours. Competitive Compensation: Attractive remuneration for your contributions. Meaningful Contributions: Participate in significant campaigns, often within the healthcare sector. Supportive Environment: Become part of a team that fosters collaboration and professional development. Comprehensive Training: Extensive training will be provided to ensure your success in the role. If you are a proactive individual who is passionate about assisting others and seeking a flexible employment opportunity, we encourage you to submit your application.
    $26k-34k yearly est. 6d ago
  • Access Center Representative I (Patient Scheduling) - Las Vegas, Nevada

    NYU Langone Health

    Representative job in Las Vegas, NV

    We have an exciting opportunity to join our team as a Access Center Representative I. In this role, the successful candidate The Access Center Representative will act as the first "welcome" for the caller on behalf of the NYU Faculty Group Practice (FGP) physician practices. They will schedule patient appointments and field inquires, concerns, and requests via inbound calls. The representative will instill loyalty and confidence by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers. As appropriate, the position will elicit patient information and follow established protocols to schedule patient appointments for specialized services. They will ensure that patient needs are met and promote the optimal Patient Experience. The Access Center Representative will establish and maintain effective relationships with patients and callers via active listening, empathy, rapport, courtesy, and professionalism. Job Responsibilities: Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center in accordance with established NYU FGP guidelines. Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Patient Access Center performance goals. Research providers and practices throughout the NYULH network to best meet the patient's needs. Manage conversations with a high level of sensitivity and use good judgment when determining and documenting appropriate disposition. Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc. During all interactions, display characteristics of inquiry, empathy, courtesy, and respect. Adhere to Patient Access Center call metrics and goals as outlined. Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes. Proactively keep up to date on all communications. Participate in multidisciplinary quality and service improvement teams as appropriate. Demonstrate regular, consistent, and punctual attendance. Adheres to Patient Access Center policies and procedures. Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience, during every encounter Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.) Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Minimum Qualifications: To qualify you must have a A High School diploma or an equivalent is required plus 6 months+ Contact Center or Customer Service related experience or equivalent combination of education and experience Preferred Qualifications: Experience working within an access/contact center, hospital, clinic, or medical office scheduling environment is highly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Nevada provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Nevada is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal.
    $26k-34k yearly est. 3d ago
  • *Welcome Center Rep

    Description This

    Representative job in Las Vegas, NV

    As a Welcome Center Representative you would be responsible for: RSALMK.1820.683.20 When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. * Check in guests, Qualify Guest, NQ Guest, assigning tour times, modifying tour times, Rescheduling mini-vacation packages, cancelling mini-packages and creating mini-vacation packages. * Must reconcile tickets and bank inventory daily. * Thorough knowledge of local area and major attractions is a must. * Agents must perform confirmation calls for all pre-arrivals. * Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time. * Answer phones professionally and with-in 3 rings. * And other assignments as requested by management.
    $29k-36k yearly est. Auto-Apply 60d+ ago
  • Inside Sales Representative

    The Klein Team Nv 3.9company rating

    Representative job in Las Vegas, NV

    We're searching for an enthusiastic inside sales representative to join our team and support business growth. You'll need strong persuasion skills to turn customer prospects into qualified leads. Our ideal candidate is an excellent deal-maker who loves talking to people. If you're looking to jump-start your career in sales, please apply today! A valid real estate license or the ability to obtain a real estate license within 60 days is required Must have laptop and cell phone for business use Team-oriented and a willingness to follow team standards related to mindset, systems, and accountability Drug-free environment
    $48k-89k yearly est. 60d+ ago
  • Call Center Rep

    OLSA Resources

    Representative job in Las Vegas, NV

    Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers. Additional duties may include responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports, and typing. Communicating with customers regarding delivery arrivals. Qualifications Requirements include: Excellent customer service skills, strong computer skills, good written and oral communication, High School Diploma or GED. Position requires the individual to be flexible to work any shift within the 11 am - 7:30 pm schedule. Starting in October shifts may change within the hours of 9am - 9 pm. Additional Information Shifts: Mon-F Pay: $11.00
    $11 hourly 60d+ ago
  • Sales Development Representative (SDR)

    Agilysys, Inc. 4.6company rating

    Representative job in Las Vegas, NV

    Agilysys (NASDAQ: AGYS) is a SaaS technology leader transforming the hospitality industry. Our cloud-based platform powers leading hotels, resorts, casinos, and restaurants - helping them deliver seamless operations and unforgettable guest experiences. We're a team of innovators and problem-solvers bringing the art of hospitality into the digital age through technology that connects people, simplifies complexity, and drives smarter decisions. Headquartered in Alpharetta, GA, with offices across North America, APAC and EMEA, we're shaping the future of hospitality tech. For more information, visit **************** What you'll do Drive Growth Through Strategic Sales * Execute targeted outbound prospecting campaigns via phone, email, and LinkedIn to build and maintain a robust 3-4X sales pipeline. * Convert inbound leads through consultative discovery and value-based selling. * Deliver engaging product demonstrations and present tailored solutions that address client needs * Manage the complete sales cycle-from prospecting and discovery through contract negotiation and close. * Collaborate closely with sales engineering, product management, and implementation teams to ensure client success. This role is based out of our Alpharetta/Vegas offices and requires onsite presence Build Lasting Relationships * Engage with key stakeholders across hotels and restaurants to understand their strategic objectives. * Provide competitive intelligence and actionable customer feedback to influence product development. * Represent Agilysys at industry trade shows, events, and conferences. * Partner with marketing to refine messaging, improve campaigns, and generate qualified opportunities Qualifications Essential Experience * Minimum 3 years of software sales experience with a proven record of consistently exceeding quota, ideally within the hospitality sector. * Proven expertise in outbound prospecting and closing net-new business. * Skilled in consultative, value-based selling approaches. * Technical proficiency to confidently deliver product demonstrations. * Strong organizational, prioritization, and time management skills Bonus Qualifications * Experience in the hospitality industry (restaurants, hotels, or resorts). * Proficiency with Salesforce CRM. * Familiarity with ConnectAndSell or similar outbound sales acceleration tools
    $51k-65k yearly est. Auto-Apply 23d ago
  • Cox Communications Now Hiring Inbound Sales Representative (143013)

    Cox Enterprises 4.4company rating

    Representative job in Las Vegas, NV

    As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** Then apply to Job Number: 143013 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. As an Inbound Sales Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Inbound Sales Representative is part of a supportive and sales-driven team with an annual compensation opportunity of $41-51k at goal. In this role you will: • Drive sales for all Cox residential services and product lines to maximize sales, while ensuring customer satisfaction through the call center sales channel. • Understand and promote current marketing campaigns in order to sell to customers accurately and effectively. • Provide outstanding customer service or basic technical support to customers in conjunction with a sales or retention interaction. • Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company. Unleash your potential with Cox Communications as an Inbound Sales Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference: Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! Primary Responsibilities and Essential Functions • Receive calls from current customers and/or non-subscribers for sales and revenue generation in a high-intensity call center sales environment. • Utilize proactive sales skills to identify needs of customers and effectively position products and solutions that best meet the needs of targeted customers regardless of customer's reason for calling. • Achieves monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of sales skills, defined sales call flow structure, and adherence to provided schedule. • Responds to customer needs for Cox products, educates them on the latest marketing campaigns, and then recommends the packages and services to meet the customers' need based on Cox prescribed call flows. • Maintains accurate records of sales activities on a daily basis. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Researches and reviews competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for new and existing customers. • Provides outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Other duties as assigned. Qualifications Minimum : • HS diploma, GED, or relevant work experience. • Excellent computer skills. • Effective communication skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through direct/indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. • Eligibility to work in the United States. Preferred : • Experience in telecommunications industry. • 1 or more years in a sales quota environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
    $41k-51k yearly 6h ago
  • Call Center Collections Representative

    Check City 4.2company rating

    Representative job in Las Vegas, NV

    Since our first store opened in 1986, Check City has earned a reputation as a friendly, honest, and valued provider of convenient financial services. With more than 65 stores located in multiple states, Check City offers hundreds of thousands of loyal customers an impressive range of financial services, exceptional customer service, comfortable and inviting stores, and the peace of mind that comes from working with an established national company with a solid reputation. Purpose: To effectively recover outstanding debt while providing exceptional customer service that encourages repeat business and word of mouth product and service promotion. Locating and notifying customers of delinquent accounts via an omni-channel portal, allowing a variety of contact methods (Phone, E:Mail, SMS) to solicit payment. Duties include assisting customers with variable payment plans, updating customer information, maintaining a professional relationship with our customers and keeping accurate records of collection and status of accounts. Preferred Skills & Qualifications Excellent verbal communication and active listening skills Good grammar and writing skills Computer literacy and the ability to type 25 wpm and 10-key Good judgment and intermediate problem-solving skills Good time-management skills, and the ability to work with a team Knowledge of basic financial principles Call Center, Sales, and Customer Service experience (preferred) Ability to use general office equipment (Copier, Scanner, FAX machine, Stapler, etc Knowledge of principles and processes for providing professional customer service. This includes customer needs assessment, meeting quality standards for services and an evaluation of customer satisfaction. Additional Requirements Requires regular and consistent attendance and punctuality. Requires good time management skills to manage one's own time and the time of others. Ability to meet production goals as set forth by Check City Management. Requires the ability learn and use a PC and related equipment to enter data or process information. Requires ability to type twenty-five (25) plus words per minute with minimal errors. Requires employee to wear a stereo headset for prolonged periods of time. Requires ability to read English and understand ideas and information provided both verbally and in written form. Requires ability to provide written customer correspondence utilizing grammar and punctuation. Requires ability to quickly and correctly calculate simple arithmetic problems. Ability to arrange things or actions in certain order or pattern according to specific rules. Must be 18 years of age or older Must have a high school diploma or GED Non-Essential Job Functions: Some lifting may be required on items up to twenty-five (25) pounds. General housekeeping chores to maintain a clean work environment. Must have the ability to work a set schedule: 8:00am-5:00pm Monday-Friday. Rotating Saturdays 10:00am - 7:00pm Monday-Friday. Rotating Saturdays 8:00am-5:00pm Saturday (normally every fourth week) Days off vary and may even be split Must be willing to work in the Summerlin Area (NW) Must be able to work in a seated position in a semi-enclosed cubicle Pay is $16.00 to $19.00 hr
    $16-19 hourly 60d+ ago
  • Call Center Representative II

    Silver State Schools Credit Union 3.9company rating

    Representative job in Las Vegas, NV

    Call Center Representative II Full Time (40 Hours) Monday - Saturday (Varies) Headquarters 630 Trade Center Drive Las Vegas, NV 89119 PURPOSE: The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, “Excellent Member Service and Financial Solutions - For Life,” by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions. To deliver service in alignment with our Service Commitments: I will earn respect and build trust by acting with integrity in every situation. I will understand my role in supporting the team to achieve our purpose. I will focus on people over products and build lasting relationships. I will take ownership and accept responsibility. I will treat my coworkers with the same high standards as I treat my member. I will continuously look for ways to improve myself, my credit union, and my community. I will accept there is no “they”. We are one working toward the same mission. I will commit to the core values. Possess adequate product knowledge as measured by the annual product knowledge certification assessment. Meet or exceed established sales and service goals. SUMMARY: Responsible for building relationships with our credit union members. Must be able to present credit union products and services that match the member needs. Assist members in resolving account and/or loan related problems. Build member relationships through proactively identifying additional products and services that will aid the member in achieving their financial goals. Communicate effectively with prospective and current members and represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members' needs and expectations. Primarily provides member services via telephone, email, text, or chat by performing transactions on members' accounts, answers questions and cross-sells credit union services, opening accounts, process loan applications, and resolving member concerns. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In accordance with prescribed methods and operating policies and established practice, the Call Center Representative II: Contribute to the development and refinement of the credit union's member growth and strategy working in a team environment dedicated to exceptional member service. Ability to perform in a high-volume/production, fast-paced Call Center environment processing new accounts and assisting members. This includes inbound and outbound calls to members and potential members offering products and services to enhance the member engagement. Ability to organize and prioritize work in a high volume and fast paced environment to ensure timely and accurate new account openings, processing of all requests, and resolving member questions, concerns, or issues. Professionally greets and interviews members and potential members to determine financial needs. Suggests and explains appropriate deposit, lending, and investment products. Answers questions about products and services and recommends suitable products and services as well as suitable insurance products and ancillary products; resolves problems that are within their authority; refers problems that are beyond their authority to their supervisor, along with their recommendations. Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, and investment solutions. Responsible for accurately completing New Account applications received via online and mobile applications. Capturing member's direct deposit, gathering all required documents, properly following compliance, and regulatory guidelines. Work cooperatively with Call Center team as well as other departments to assist members and connects members to appropriate staff member or department when needed with minimum transfers. Processes a variety of financial transactions for members including processing transfers and loan payments within credit union accounts, issuing checks/drafts, and other negotiable instruments. Identify cross-sell opportunities to enhance relationship with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, products, and services. This position models a retail type sales and service environment. Responds and researches member inquiries regarding account history including loan amortization, access to services, resolving account discrepancies, balancing and reconciling, card and account disputes, adding or reducing service features on various accounts, assisting members to make the most effective use of automated services and explaining loan decisions. Effectively explain the features and benefits of credit union electronic services and payments including debit and credit cards, eVoice, SilverConnect, online and mobile banking (consumer and business) including bill payment, mobile app functions, POPmoney (P2P), Card Controls, Positive Pay, online wires, direct deposit, ACH and payroll deduction. Be familiar with Loans PQ, and able to review and communicate credit application decisions for consumer loans. Take ownership of all member requests, with minimal need to refer to another department within the Credit Union. Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail, filing and notary services. May perform Senior Call Center Representative duties as required in their absence. May assist in training new Call Center Representatives in all financial service transactions and Call Center procedures. Meet and/or exceed all assigned call center goals (i.e. Average Handle Time, Abandon Call Ratios, Average Hold Time, and Percentage of Connected Calls. This includes all new account cross sell ratio goals and referrals. Competent and confident in the sales environment. Meet or exceed minimum expectations and referral goals as assigned. Follow established credit union policies and procedures, government rules and regulations, and security guidelines. Cooperative and positive attitude toward members, potential members, and credit union team. Maintain a professional appearance and demeanor. Adhere and promote the credit union's core values (SMART Pro). Perform all required functions with accuracy, efficiency, dependability and within the Credit Union's standard of conduct. Performs other duties as assigned. EDUCATION and/or EXPERIENCE: High School diploma or GED; two-five years related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of credit union's computer systems for performing basic input/output tasks including Word and Excel desired. *ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED* **SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED** SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE) DRUG-FREE WORKPLACE
    $28k-34k yearly est. 60d+ ago

Learn more about representative jobs

How much does a representative earn in Las Vegas, NV?

The average representative in Las Vegas, NV earns between $21,000 and $45,000 annually. This compares to the national average representative range of $23,000 to $55,000.

Average representative salary in Las Vegas, NV

$31,000

What are the biggest employers of Representatives in Las Vegas, NV?

The biggest employers of Representatives in Las Vegas, NV are:
  1. MGM Resorts International
  2. Caesars Entertainment
  3. Allegiant International
  4. Clark County School District
  5. Wynn Resorts
  6. Legend Holdings
  7. Accura Engineering
  8. Steinberg Diagnostic Medical Imaging
  9. Asmglobal
  10. Ccsd
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