"Marketing rep Start as soon as Monday" Pay $20+ Job type: full time or part time 10+ people needed Schedule: Monday-Friday, weekends available. Night shift, day shift, 8 hours, or other Are you energetic, people person who likes to travel and work in a team atmosphere while getting paid hourly/plus commission and have fun doing it? This is the job for you!! Full time and part time hours available Monday-Saturday pay weekly, pay is from $18 per hour plus a weekly bonus based on performance. Interested in setting up an interview please text ************.
***In addition, this job helps to provide the practical sales experience that your future employers are looking for. Great accomplishment to build your resume.
$18 hourly 2d ago
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Customer Service Representative
Central Transport 4.7
Representative job in Warren, MI
Earn up to $22.00 per hour! PLUS $1.00 shift premium after 6pm!!
We want to train you to become a Successful Customer Service Specialist!
Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills.
This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce!
Skills and duties you will learn and develop:
· You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes
· We will teach you how to research issues using available resources.
· You will become proficient in maintaining detailed records and documentation for each customer interaction
· You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments
· You will learn how to handle a variety of scenarios with the ability to think decisively
What you will bring to the table:
· Must be 16 years of age
· Excellent attendance and the ability to work Monday through Friday
· Superior communication skills
· Strong attention to detail and sense of urgency
· Ability to maintain a professional demeanor
· Experience with Microsoft office (Outlook), and willingness to learn company specific systems
· Ability for detailed note taking
· Upbeat personality/positive outlook
What's in it for you?
· Full-Time shifts are available between 9am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!)
· Ability to promote and grow within the organization!
· Paying up to $20.00 per hour after full training
· 401(k)
· Shift Premium after 6:00 pm
· For Full-time employees:
· Health, dental, vision, and life insurance
· Paid Time off
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Evening shift
Morning shift
No nights
Split shift
Work Location: In person
$18-22 hourly 5d ago
Sales Representative - Facility Services
Cintas Corporation 4.4
Representative job in Midland, MI
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$50k-76k yearly est. 2d ago
Veterinary Sales Representative -Flex Time (12 days/mo)
Promoveo Health 3.0
Representative job in Ann Arbor, MI
Pharmaceutical Sales Representative - Veterinary - Flex Time (12 days/mo)
Promoveo Health, a leading Pharmaceutical Sales recruiting, and contract sales company has an outstanding position representing one of our strategic clients. Our client is a rapidly growing organization with a very strong presence in the Veterinary Medicine field.
This is a position where you will be a W2 employee of Promoveo Health.
The Veterinary Sales Representative will be responsible for revenue growth within your specified geographic region. You will be accountable for a sales revenue plan in the clinical (office based) markets. This role requires strong account management and selling skills, as you will be the selling interface between the accounts and the company.
The ideal candidate will have:
· 5+ years of Veterinary Pharmaceutical Sales either on the Pharmaceutical or Distributor side
· Clinical experience calling on Veterinary Practices in this market
· Experience calling on and existing relationships with Vets in the area
· Excellent interpersonal, communication, teaching and negotiation skills
· BS Degree in related discipline
Job Expectations:
·Part time position with high management visibility and performance expectations.
· Travel - You will be home every night- no overnight travel is required!
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
$51k-90k yearly est. 1d ago
Customer Service Representative
RMR Solutions LLC 3.9
Representative job in Howell, MI
RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few.
RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well.
The Customer Service Representative Position
The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds.
Preferred Experience, Skills & Abilities of the Customer Service Representative Position
At least 2 years of experience in a Customer Service setting
Strong business communication and presentation skills, both verbal and written
Organizational skills, multitasking, and a strong self-motivation as a must!
Knowledge in shipping and warehousing is preferred, but not required
Compensation, Benefits & Structure of the Customer Service Representative Position
This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm.
The Recruitment Process for the Customer Service Representative Position
The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values.
RMR Solutions, LLC is an Equal Opportunity Employer!
$28k-35k yearly est. 5d ago
Customer Service Representative
Axios Professional Recruitment
Representative job in Grand Rapids, MI
Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Representative. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs.
Responsibilities:
Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies
Assist clients with policy changes, coverage questions, billing inquiries, and claims support
Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE
Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards
Identify opportunities to enhance coverage or improve client satisfaction through proactive service
Collaborate with team members to ensure a seamless customer experience
Qualifications:
2+ years of experience in personal insurance customer service
Strong interpersonal and communication skills, both written and verbal
Excellent organizational and problem-solving abilities
Demonstrated commitment to customer satisfaction and relationship building
Comfortable using modern technology and insurance management systems
Able to manage multiple tasks efficiently and independently
Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.
Good luck, we look forward to reviewing your application!
Your friends at Axios Professional Recruitment
$27k-36k yearly est. 1d ago
Customer Service Representative
Jomar Valve
Representative job in Warren, MI
*ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE**
Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems.
Responsibilities:
Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users
Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction
Manage time effectively, meet performance goals, and work cooperatively with other members of the team
Accurately process customer transactions such as orders, quotes, etc.
Determine customer needs and expectations in order to recommend specific products and solutions
Provide accurate information regarding availability of in-stock items
Outbound sales calls to maintain ongoing customer relations and obtain new customer sales
Follow company policies and procedures
Present a professional image at all times to customers and during scheduled shift
Perform other duties as and when required
Job Requirements:
Bachelor's Degree in job related field preferred
A minimum of 1-3 years experience in Customer Service and Sales
Technical sales a plus
Attention to detail and accuracy
Outstanding interpersonal skills
Good organizational skills
Team Player
Customer focused
Computer efficient
Jomar Valve is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.
$27k-36k yearly est. 1d ago
Representative, Customer Service - Skilled
Dexian
Representative job in Portage, MI
Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ********************
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
$27k-35k yearly est. 2d ago
Access Support Representative
Cornerstone Technology Talent Services 3.2
Representative job in Saline, MI
We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Saline, MI. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting.
Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment.
Key Responsibilities
Access Control & Compliance
Monitor gates, turnstiles, and access points to ensure only authorized personnel enter.
Verify worker credentials, badges, and compliance documentation.
Issue and manage temporary badges and visitor passes.
Report irregularities or noncompliance to site supervisors.
Worker Onboarding & Assistance
Guide workers and subcontractors through the digital onboarding process.
Assist with account setup, documentation upload, and system login.
Provide clear instructions on mobile check-ins, digital badges, and QR codes.
Support multilingual onboarding as needed (tools/resources provided).
First-Line Technical Support
Serve as the first point of contact for access or credentialing issues.
Troubleshoot basic technical problems (e.g., badge not scanning, login errors).
Escalate more complex issues to centralized support following standard procedures.
Maintain accurate records of support requests and resolutions.
Customer Service & Communication
Deliver professional, courteous assistance to workers and site staff.
Communicate clearly and calmly when resolving issues.
Relay feedback to supervisors to support process improvements.
Performance Expectations
Ensure smooth and timely worker access.
Minimize delays by resolving issues efficiently.
Maintain accuracy in compliance and credential checks.
Provide a consistently positive support experience on site.
Key Qualifications
High school diploma or equivalent (some college or technical training preferred).
Prior experience in field support, help desk, IT support, or site operations is a plus.
Basic technical troubleshooting skills (hardware/software).
Strong attention to detail and ability to follow structured protocols.
Excellent communication and interpersonal skills.
Ability to stand/walk for extended periods and work outdoors at site access points.
$25k-29k yearly est. 4d ago
Customer Service Representative
Activate Inc. 4.7
Representative job in Ferndale, MI
Activate is seeking a detail-oriented and experienced Customer Service Representative to support a client's private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process.
This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs.
Key ResponsibilitiesCustomer Support
Provide professional, friendly customer support via phone and live chat during business hours.
Assist customers in navigating the private website and completing their gift selection.
Follow all client-specific service guidelines and brand standards.
Order & Data Management
Update and maintain customer information within an internal dashboard.
Track gift selections, shipments, and delivery status using ShipStation.
Accurately document all customer interactions, questions, and resolutions.
Inventory Management
Monitor available inventory levels.
Identify discrepancies or low-inventory notifications and escalate when appropriate.
Program Support
Manage fluctuating call and chat volumes during peak and slow periods.
Support program accuracy and customer satisfaction by following detailed procedures consistently.
Required Qualifications
Previous customer service experience is required (phone and/or live chat).
Experience using dashboards, order management systems, or similar platforms.
Strong data entry skills and attention to detail.
Excellent written and verbal communication.
High reliability and consistency in meeting scheduled hours.
Ability to follow defined procedures and maintain accuracy under varying activity levels.
Tools & Systems
Internal client dashboard (customer data & inventory management)
Phone and live chat support system
ShipStation for shipment and fulfillment tracking
Standard computer workstation
Work Environment
Computer-based role with alternating periods of high and low activity.
In-office position during all scheduled hours.
Employment Term
Training begins the third week of January.
Program launches February 1.
Seasonal role lasting approximately 1 month, with the potential to extend based on performance and business needs.
$26k-33k yearly est. 3d ago
Call Center Representative
Teksystems 4.4
Representative job in Plymouth, MI
*Healthcare Customer Service Representative* *Location:* Plymouth, MI (Onsite) *Schedule:* Flexible availability required between *5:00 AM - 10:00 PM*. Shifts are assigned based on performance. *Join Our Team!* Are you passionate about helping people and delivering exceptional service? As a *Customer Service Representative*, you'll be the friendly, knowledgeable voice that customers rely on. This is your chance to join a supportive team, grow your skills, and make a real difference every day.
*What You'll Do*
* Handle inbound and occasional follow-up calls in a *fast-paced call center environment*.
* Answer questions about prior authorizations, general inquiries, and confidential information.
* Accurately enter and update customer information across multiple systems.
* Deliver *top-notch customer service* with professionalism and attention to detail.
* Manage *50-100 calls per day*, depending on complexity.
* Use various programs to track and document customer interactions.
*What We're Looking For*
* *Experience:* 1+ year of recent high-volume call center experience (within the last 2-3 years).
* *Skills:*
* Strong customer service and multitasking abilities.
* Typing speed of at least *30 WPM*.
* Comfort navigating multiple computer systems.
*Preferred:*
* Call center experience
* Data entry accuracy
* Computer proficiency
*Workplace Type* This is a *fully onsite position* in Plymouth, MI.
*Experience Level*
Entry Level
*Job Type & Location*This is a Contract to Hire position based out of Plymouth, MI.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Plymouth,MI.
*Application Deadline*This position is anticipated to close on Jan 25, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$21-21 hourly 2d ago
Business Development Representative
Miracle Property Restoration
Representative job in Clinton, MI
Miracle Property Restoration - Southeast Michigan
About Us:
Miracle Property Restoration is a leader in property restoration services, serving Southeast Michigan with a commitment to quality, integrity, and excellence. We specialize in restoring homes and commercial properties damaged by fire, water, storm, and other catastrophic events. Our team thrives on collaboration and accountability, and we're passionate about delivering results that exceed expectations.
Position Summary:
We're seeking a driven, people-oriented Business Development Representative to join our team. This role is essential to our company's growth - responsible for generating new business opportunities, developing lasting client relationships, and building a strong referral network across the insurance and property management industries.
Key Responsibilities:
Generate new business and consistently meet or exceed monthly and quarterly sales targets.
Identify and qualify leads through cold outreach, networking, and inbound inquiries.
Build and manage a robust pipeline using CRM tools with full tracking and reporting.
Develop and nurture relationships with key decision-makers in insurance companies, property management firms, commercial businesses, and related sectors.
Maintain ongoing follow-ups with leads and clients to ensure engagement and satisfaction.
Attend industry events, trade shows, and community networking functions to promote brand awareness.
Cultivate strategic partnerships with adjusters, realtors, and contractors that generate regular referrals.
Represent the Miracle brand with professionalism, enthusiasm, and a solution-focused approach.
What We're Looking For:
A self-motivated, goal-oriented individual with a hunter mentality who thrives in a fast-paced sales environment.
Proven ability to build relationships, communicate value clearly, and close deals.
Comfortable with cold calling, face-to-face interactions, and consistent follow-up practices.
Strong organizational skills and attention to detail, especially when managing pipelines and CRM data.
An understanding of the property restoration or insurance industry is a plus - but not required.
A collaborative mindset and willingness to be a key player in a growing, team-driven company.
What We Offer:
Competitive base salary + commission structure + bonus structure
Company vehicle or mileage reimbursement
Training and mentorship from experienced leadership
Opportunities for growth and advancement
A supportive team environment that values trust, transparency, and shared success
Apply today and help us continue making a difference in the lives of our clients while growing a career you can be proud of.
$32k-66k yearly est. 3d ago
Leaf Home Bath - Outside Sales Representative - Grand Rapids
Leaf Home 4.4
Representative job in Grand Rapids, MI
Why Work with Bath Planet?An incredible opportunity as a Sales Representative for Bath Planet is now available! Bath Planet is the largest national provider of residential bath remodeling, and we are hiring for sales! We specialize in amazing bathroom remodeling in residential homes!
Our in-home Sales Representative visit customers at their homes, review their desired products, demonstrate samples, and design solutions for their bath remodeling needs. All our appointments are Provided, Prescheduled, and Confirmed! There is NO cold calling or prospecting by our sales team. Our Sales Representatives' focus is only on closing the sales!
For this position we are open to all levels of experience! Our most successful sales representatives have limited experience and a strong desire to learn the game. Some general sales experience may be helpful, but it is not required. We have an award-winning training program to teach candidates the sales process from A to Z.
What's in it for me?
• Prequalified scheduled leads - we provide all the leads, you just close the sale
• Short sales cycle - appointments take on average one hour including paperwork
• Financial Freedom - earn an average of $75-150k in first year
• Weekly Pay - we pay our team a base pay and commission!
• Advancement - 95% of our Sales Operations Managers started out as a Sales Rep
Essential Duties and Responsibilities
• Meet with prospective customers to educate, consult, inform, and sell the Bath Planet solution that will fit their needs within the initial sales consultation
• Develop a rapport and conversation with the customer to facilitate one visit close
• Leverage industry leading product samples and support to assist you in closing the sale
• Commitment to an outstanding customer service experience from beginning to end
Skills And Competencies
• Limited sales experience and a strong desire to learn the game
• Excellent communication and organizational skills
• Energetic and engaging interpersonal skills with the drive to succeed
• Ability to overcome objections in the sales process
• Travel within the assigned territory
$75k-150k yearly 7d ago
Business Development Representative (Field Sales, Metro Detroit)
Northstar Painting
Representative job in Birmingham, MI
About the Company:
Northstar Painting has been proudly serving Michigan homeowners and businesses since 1999. What started as a small local operation has grown into a trusted name in both residential and commercial painting, with a reputation for quality, service, and community focus. As we expand our reach, we're building a team of competitive, motivated professionals who want to grow with us.
About the Role:
We're looking for a self-motivated Business Development Representative with a passion for field sales and client relationships to join our team in Birmingham, MI. If you're confident speaking with people face-to-face, thrive on building connections, and want to be rewarded for your results, this could be a perfect fit. This role blends outside sales, estimating, and community networking, you'll be on the front lines of our business, helping businesses start their next big project.
Responsibilities:
Sales & Client Engagement:
Prospect and generate new leads through local outreach, networking, referrals, and inbound inquiries
Meet with business owners to understand their needs and explain our services
Present estimates, proposals, and service plans in a professional and confident manner
Follow up with leads, build relationships, and close deals
Represent Northstar Painting at local events, community functions, and networking groups
Estimating & Project Prep:
Conduct site visits to gather project details for estimating
Request and evaluate subcontractor and vendor quotes
Prepare accurate bids and proposals
Work closely with the operations team to hand off signed projects smoothly
Qualifications:
Must-Haves:
3+ years of experience in field sales, outside sales, or home service-based business development
Strong people skills and confidence in face-to-face meetings
Self-starter who's organized, coachable, and results-driven
Basic knowledge of project scoping or estimating (or willingness to learn)
Driver's license and reliable transportation
Familiarity with the Metro Detroit area
Nice-to-Haves:
Experience in painting, roofing, landscaping, or construction industry
Existing network within local homeowner or commercial markets
CRM experience or comfort with sales tracking tools
Bachelor's degree in Construction Management, Engineering, Business, or a related field preferred; an equivalent combination of education and industry experience will also be considered.
Pay range and compensation package:
Base salary + commission
Health insurance
Career growth and advancement opportunities
Equal Opportunity Statement:
Northstar Painting is committed to diversity and inclusivity in the workplace.
$32k-66k yearly est. 1d ago
Client Services Representative
Eteam 4.6
Representative job in Southfield, MI
Job Title: Client Services Representative
Another Job Location:- Memphis, TN
Job Duration: 6 months contract Duties: Local candidates only to Southfield, MI. Hybrid role onsite 3 days per week and WFH 2 days per week. Wednesdays and either Monday or Friday are mandatory, the third day may be chosen by the new hire.
Strictly temporary for now but opportunity for extension or conversion may occur (not guaranteed)
Laptop provided
Work Schedule 9 AM ET- 6 PM ET with 1 hour lunch (must be in their seat logged in at 9 AM) Attendance Policy- No more than 2 tardies and/or unexcused absences within a 30 day period.
The Client Services Representative (not to be confused with Client Service Associates) will be responsible for supporting the Client Services team located at the Southfield, MI office. The Client Services department is considered the 'main point of contact' for (internal and external) clients who have questions or general inquiries that need resolution. The client base consists branch associates, Financial Advisors, or the clients of Financial Advisors. In addition, this particular team manages client access websites, where clients can access their accounts, online trade, etc.
These 4 Client Service Reps will be responsible for handling basic customer inquiries, such as: a client forgot their username or password, client needs to update their home address or phone number, etc.
The typical call volume per Client Service Rep is roughly 50-60 calls per day. However, call volume will increase during tax season and the associates may receive up to 80 calls per day.
Training will last 1-2 weeks. The CSR's will practice doing mock calls with other associates. The Client Services team does not read off scripts while on the phone. Instead, they will have access to a SharePoint site which houses 'go-to' guides on how to handle various customer scenarios. Performance Monitoring Management will randomly listen in on calls in order to evaluate performance. They will primarily be measuring call quality, compliance (ensuring all of the necessary steps were taken i.e. verifying the caller's identify before proceeding, etc.), documentation / accuracy, call time, etc. Manager stated that their department focuses more on quality rather than quantity.
Job Duties:Responsible for answering inbound calls from clients, while providing exceptional customer service
Resolve general inquiries such as username / password resets, address changes, phone number changes, etc.
Document call activity using Clients' proprietary system (they will be expected to document while on the phone with the customer)
Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services
Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Follows up, either verbally or in writing, to ensure customer satisfaction
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Skills:Must possess 2-3 years of recent customer service experience, ideally from a call center.
Must have the ability to type and be on the phone at the same time.
Ability to navigate through numerous systems at once
Experience using dual monitors
Proficient user with Microsoft Word, Outlook, and basic Excel
Ability to type at least 40 WPM
Exceptional customer service skills; easy to understand
Excellent verbal and written communication skills; ability to use proper grammar and spelling
Experience within the banking or financial services industry is preferred but not required
Education: Minimum of a High School Diploma or equivalent
$32k-40k yearly est. 4d ago
Outside Sales Representative
Midland Tool & Supply
Representative job in Kalamazoo, MI
Midland Tool has been servicing its customers since 1962 with the most recognized service and supplies in the industry. Midland's customers range from some of the world's largest contractors, industrial plants and factories, to local mechanical, electrical and steel erection.
The Outside Sales Specialist Position:
To assist its growing business, Midland Tool is seeking to hire an Outside Sales Specialist that will develop business for both our rental and sales channels in the Construction and Industrial market. The Sales Representative will support both the Midland and Superior teams by having excellent communication and organizational skills. Successful Sales Representatives will have an upbeat attitude and provide innovative solutions to meet the needs of Midland and Superior's growing customer base.
Principal Responsibilities:
Develop rental business opportunities
Develop sales business opportunities
Identify and establish contact with potential customers
Schedule and perform product demonstrations for customers
Work with internal Product Specialist and Calibration Technician
Present solutions to customers
Assist customers in making product selections
Quote products
Develop / Grow customer relationships
Meet with customers
Take part in product/manufacturer trainings
Work with vendors to offer the best solutions for our customers
Manage key relationships
Submit weekly sales call reports to management
Use company provided CRM
Communicate with internal inside sales team / warehouse manager
Additional responsibilities as assigned
Required Experience and Skills:
3-5 years of Sales Experience
1-3 years of Construction Rental Experience
Experience in maintaining and growing customer relationships
Available to travel (minimal) and maintain a flexible schedule
MS Office / IOS Experience
The Company offers a rich benefits package, including paid time off, Medical Insurance, 100% Employer paid Dental Insurance for employees and their families, Vision insurance, Company-paid Life Insurance, STD and LTD, and a 401(k) with Company match.
Midland Tool Company is an Equal Opportunity Employer!
$52k-78k yearly est. 1d ago
Client Service Representative
CU*Answers 4.2
Representative job in Grand Rapids, MI
Join our team as a Client Service Representative, where you'll be the first point of contact for credit unions needing support. If you enjoy helping others, solving problems, and working in a collaborative environment, this role is a great fit!
Hours are Monday thru Friday, 9:00am-6:00pm.
What You'll Do
* Respond to incoming client calls and provide software support
* Research issues and offer effective solutions
* Escalate cases to the appropriate team when needed
* Document software concerns and contribute to team goals
* Continue growing your skills and knowledge
* Provide occasional on-site training or support as needed
What You Bring
* High school diploma/GED + 1-2 years of admin or customer service experience
* Strong communication, organization, and multitasking skills
* Proficiency in Microsoft Office and excellent typing/phone skills
* Ability to work independently and handle confidential information
* Strong attention to detail and a positive, client-focused mindset
* Valid driver's license and willingness to travel occasionally
Why You'll Love Working With Us
* Supportive, team-oriented culture
* Opportunities to grow your skills
* A meaningful role supporting credit unions and their communities
* Work with cutting-edge technology in a growing organization
What is CU*Answers?
CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!
Requirements
WORK ENVIRONMENT & PHYSICAL ACTIVITIES
CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.
NOTICE
This is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be.
CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.
CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.
$28k-33k yearly est. 5d ago
Client Service Representative (Deposit Operations)
Banktalent HQ
Representative job in Hillsdale, MI
County National Bank (CNB) is an independent, locally owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking and provide outstanding client service and solid financial performance."
We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.
CNB is looking for a qualified, motivated, and client- and team-focused individual to join our Deposit Operations Team as Client Service Representative, ON-SITE in Hillsdale, Michigan.
JOB SUMMARY
Client Service Representative is on the rotation of the department's main duties of large item returns, stop payments, client overdrafts, non-posts, and ATM. Provides support for all electronic services, including, online banking, mobile app, and mobile deposit. The Client Service Department performs the duty of the main switchboard for the Bank and handles incoming phone calls for the main number and the Bank's toll-free number. Other duties include debit card clean-up and fraud calls. This is a full-time position with hours scheduled 8am - 5pm on Mon-Thu and 8:00a-5:00p on Fri, with a Saturday rotation for 8a - 12p.
DUTIES
Processes holds (Regulation CC), returned ach items, stop payments suspects and checks large items for proper endorsements in DDA accounts. Also provides back-up to new accounts to process large items, as needed.
Handles client overdraft notifications, non-posted items and adjustments.
Handles incoming client phone calls as the main switchboard for the Bank.
Assists with document scanning and file maintenance process, as necessary.
Handles all debit card questions as well as assist with disputes (Regulation E), compromised reports, debit card clean-up, increasing card limits, debit card transaction research, debit application review for accuracy, etc.
Provides research and information for various departments and clients within Director and Premier.
Works with Online Banking, Bill Payment, and the mobile application programs for approvals and deactivations, unlocking clients, resetting passwords, assisting with first time enrollments, etc.
Assists with Client Card process which includes completing the application, completing the request form, ordering the card, printing the card, and getting the card to the right branch with correct documents.
Maintains and protects confidentiality of client information.
Maintains regular, on-time attendance.
Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
Performs other various duties as assigned.
Requirements
SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent.
Passion for providing a stellar client service experience to all clients (external and internal) and ability to instill this passion in others.
Excellent interpersonal skills (tactfulness, cooperation, courteousness and client friendliness) are necessary to represent the bank in a positive manner.
Positive and cooperative approach when working with others.
Excellent written communication skills with demonstrated ability to write clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications.
Excellent verbal communication skills with the demonstrated ability to effectively present information to clients and management.
Strong administrative and organizational skills with effectiveness in developing tasks and managing resources to achieve targets/goals.
Ability to maintain confidentiality and handle sensitive information.
Knowledge of basic accounting procedures.
Efficiently and accurately keyboard information, both computer and calculator.
Strong computer skills with a proficiency in MS Office.
Ability to multi-task while paying attention to details.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the work environment will include:
Works in a normal office environment.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
Communicate effectively, both verbally (especially via telephone) and in writing.
Keyboard information (computer and calculator).
Answer incoming phone calls and transfer to appropriate individual as necessary (headset will be provided to allow efficient workflow).
$26k-39k yearly est. 6d ago
Accounts Receivable, Representative I
NSF International 4.3
Representative job in Ann Arbor, MI
NSF is looking for a detail-driven, customer focused Accounts Receivable Representative I to support our accounting team. If you enjoy problem-solving, being organized and working in a fast-paced environment, this role offers the chance to grow your skills and make an immediate impact.
#LI-EA1
$41k-55k yearly est. 3d ago
Business Development Representative
Cass Information Systems 3.7
Representative job in Brighton, MI
The Business Development Representative I's primary responsibility is to identify, schedule, and assist in the introduction of high valued, large, targeted accounts. This position will work closely with leadership and the sales team to achieve business unit sales and profit goals.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
Meets and exceeds performance metrics which includes opportunities created and demos or meetings scheduled.
Researches, identifies, and contacts prospective clients to schedule and conduct strategic working sessions for new revenue opportunities.
Analyzes new prospects based on key performance indicators maintained in Salesforce.com and other sales tools.
Sets meeting agenda and expectations with qualified decision makers.
Participates in meeting with prospects and Regional Sales Directors, as needed.
Researches new opportunities and stays current on client needs and current market solutions.
Maintains the CRM database, updating activities, company information, contacts, phone numbers, and e-mail addresses.
Helps execute targeted marketing campaigns to generate leads and opportunities.
May assist in preparation of proposals and RFI/RFP responses.
May attend local, regional, and national conferences as needed to build relationships and grow sales pipeline.
Other duties and projects as needed or assigned.
SKILLS AND ABILITIES REQUIRED:
Highly effective ability to communicate at all levels throughout large organizations, both in writing and verbally.
Enthusiastic and professional demeanor exhibiting a high level of honesty and sincerity in interacting with prospects and customers so that a professional and trusting relationship can be formed.
Proactive and self-motivated with experience meeting or exceeding sales goals preferred.
Exhibits a high level of follow-through, persistence, and the ability to overcome obstacles.
Strong planning and organizing skills, with the ability to balance multiple tasks and changing priorities.
Ability to work independently with little oversight.
Proficiency in Salesforce.com (or similar CRM), Microsoft Office suite, and internet search tools.
Ability to travel as needed.
MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:
Bachelor's degree in communications, marketing, business, or psychology preferred, or equivalent experience.
1-3 years of experience in sales, marketing, account management, or church management software preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.