Technical Service Representative
Representative job in New York, NY
The Visory Technical Service Representative Lead (Tier 2) will serve as the dedicated on-site technical support resource for a key wealth management client in New York City (Midtown). This role provides advanced troubleshooting, escalated issue resolution, and high-quality customer service while acting as the primary technical point of contact for all on-site needs. Working from the client's office Monday through Friday, the TSR Lead will manage and resolve the client's support tickets, coordinate with the broader Technical Service Team for escalations, and ensure consistent, reliable IT support.
This position requires strong Tier 2 technical expertise with an emphasis on Azure technologies; Nerdio experience is a plus. While MSP background is beneficial, candidates with solid internal IT support experience will also be considered due to the single-client focus. Only candidates currently in the NYC area will be considered for this role.
Duties/Responsibilities:
Provide front-line technical support with exceptional customer service both on-site in NYC office and via email, phone and chat while also achieving target customer satisfaction on assigned tickets.
Use excellent communication and interpersonal skills to ensure that customer and system issues are resolved in a timely fashion.
Identify recurring customer issues and diagnose root causes, then collaborate with Technical Service Manager and Technical Service Team to determine permanent resolutions and solve tickets in the que.
Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate.
Maintain and participate in on-call schedule, including weekends and after-hours.
Complete assigned training and any other technical training which relates to your job and required skills.
Required Skills/Abilities:
Strong understanding of Active Directory Fundamentals On-Prem and Azure O365
Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals
Expertise in Microsoft Windows desktop and server operating systems plus Cloud hosting principles.
Knowledge of local printer configurations in Remote VMs & Local On-Prem machines
Proficiency with Remote Monitoring and Management Systems
Working knowledge of Windows Command Line interface
Networking fundamentals - including VPN/VoIP/ACLs/Security/Compliance
Work in conjunction with other departments to investigate issues.
5+ years related IT work experience and/or training; or equivalent combination of education and experience preferred.
Education and Experience:
Associates' or Bachelor's degree preferred
Full Azure Suite experience required, Nerdio a plus!
MS-900 Microsoft 365 Fundamentals Certification, preferred
CompTIA Network+ Certification, a plus!
About Visory:
Visory is a hands-on technology and cybersecurity partner delivering enterprise-grade IT services, compliance support, and managed infrastructure to financial, accounting, construction, and other growing businesses.
Backed by a team of over 150 professionals, Visory combines deep industry expertise with excellent client support to keep clients secure, compliant, and running smoothly. The company empowers clients to confidently navigate digital transformation with proactive, thoughtful solutions.
Call Center Representative
Representative job in New York, NY
"Recent Call Center Representative and Bilingual is a must"
Note: It's an on site job role, Best suited candidates will be contacted to discuss further about the job role.
Job Details:
Job Title: Call Center Representative (Onsite, Bilingual)
Location: New York, NY, 10004
Duration: 3 Months (Contract Assignment)
Schedule: 11:00 AM-07:00 PM M-F (some Saturdays (8-4) as well)
Job Summary:
Customer Service Professional who handles incoming and/or outgoing calls. (Extensive)
Job Responsibilities:
-Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
-Other assignment as necessary.
-Extensive phone experience and computer literate.
Skills:
-Recent Two (2) years of experience and Bilingual (Spanish or any).
-Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
-Active listening providing full attention to callers to understand their concerns and needs.
-Effective problem-solving to analyze a situation, identify core issue and find effective solution.
Education:
-High School Diploma or general education degree (GED).
EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Patient Access Representative
Representative job in White Plains, NY
Schedule: Full-time
Pay Rate: $25/hr
Openings: 3-5
Background Requirements: Must pass BRC + drug screen
Systems: Epic preferred
We are looking for 3-5 Patient Access Representatives to support front-end hospital operations in White Plains and the Bronx. These individuals will assist patients with registration, scheduling, insurance verification, and general customer service within a hospital setting. The ideal candidate has strong communication skills, experience working in a healthcare environment, and familiarity with Epic.
Responsibilities:
Greet, register, and assist patients during check-in and check-out.
Verify insurance eligibility, demographics, and benefits.
Enter and update patient information accurately in Epic.
Assist with scheduling appointments, referrals, and procedure orders.
Provide exceptional customer service to patients, families, and clinicians.
Answer phones, respond to inquiries, and ensure timely patient flow.
Follow hospital policies, HIPAA regulations, and departmental workflows.
Qualifications:
1-2 years of Patient Access, front desk, medical office, or hospital experience.
Experience with Epic strongly preferred.
Strong customer service background required.
Ability to multitask and remain professional during high-volume periods.
Excellent communication and data-entry accuracy.
Must be willing to work onsite in White Plains
Must pass a background check and drug screen.
Customer Service Representative
Representative job in Jericho, NY
Basic Function:
The principal responsibility of this position is to create a welcoming environment for all clients while providing client support to our New York Branch. This individual will be the first point of contact for clients and internal partners.
Principal Responsibilities:
Answer and direct incoming telephone calls, take messages and greet customers in a friendly and courteous manner.
Assist customers with deposits, withdrawals, or payments and resolve client concerns.
Process transactions per customer requests. Transactions could include cash and check deposits, cash withdrawals or check cashing, issuing bank checks, debit card services, check ordering, online banking assistance, stop payments and wire transfers.
Open commercial and consumer accounts and assist customers with routine account related inquiries.
Respond to emails from clients in a timely manner and confirm with client that their request has been processed to their satisfaction.
Utilize Sales Force to track client interactions.
Assist with branch vault opening, closing and balancing procedures.
Inform customers about bank products and services.
Always maintain a professional appearance and demeanor.
Comply with all department Security, company policies, procedures, and regulations.
Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements.
Background and Experience:
High school diploma or equivalent required, and 1-3 years Teller/customer service experience.
Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, and speak clearly to customers and employees.
Excellent organizational and time management skills.
Ability to work independently with little to no supervision.
Cash handling experience preferred.
High level of accountability, efficiency, and accuracy.
Prior Customer Service experience.
Microsoft Office and Excel skills. Salesforce experience preferred.
Location: Esquire Bank, Jericho, NY (On-site)
Full time - M-F 8:30 am - 5:30 pm
Estimated Salary Range:
$40,000 - $55,000 / year
Compensation may vary based on education, skills, qualifications and/or expertise.
Customer Service Representative
Representative job in Farmingdale, NY
Network Adjusters is seeking a friendly, organized, and proactive individual to join our customer service team in our New York office in Farmingdale. The ideal candidate has excellent communication and customer service skills. He/she has an excellent understanding of administrative and clerical procedures/systems and the ability to multitask in a paperless environment. Your primary role will be to enter claims, address inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
COMPANY DESCRIPTION:
Network Adjusters, Inc. has been serving the insurance industry for almost seven decades and provides third-party claims administration and independent adjusting services to its clients. We offer flexible, cost-effective products tailored to the specific needs of our clients. Our services focus on achieving early claims resolution while maximizing savings on expenses and loss pay out. The company is located in Farmingdale, NY.
RESPONIBILITIES:
Communicate with clients, insureds, claimants and providers via phone and email
Provide knowledgeable answers to questions about claims status and processes
Work with internal departments to meet clients needs
Data entry in various platforms, including claims intake, claims processing, preparing files for audits
Provide claims and administrative support to Adjusters including but not limited to letters, forms, closings, filing of ISO, CIB and NICB
Perform DMV, Locate, Asset and Police Report searches
Faxing and copying, as needed
QUALIFICATIONS:
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Working knowledge of Microsoft Office Suite and other office equipment
Associate's degree or equivalent experience preferred
Ability to learn new systems and adapt
Clerical skills including data entry, record keeping, and confidentiality
Highly organized, detail-oriented, able to multitask effectively, and work independently
Experience working in an insurance or related business would be beneficial but is not required.
PHYSICAL REQUIREMENTS/ADA:
This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance also is a requirement of the position as this role requires in-office presence. (This role is located in Farmingdale, NY)
BENEFITS:
• Training/Development and Growth opportunities
• 401(k) with company match
• Comprehensive health plans
• Strong work/family and employee assistance programs
• Flexible work hours
• Comprehensive health plans including dental and vision coverage
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off / company holidays
• Referral program
Starting pay for this position: $25.00 per hour
Customer Service Representative
Representative job in Newark, NJ
Customer Service Representative I
Responsibilities:
Responds to telephone inquiries using standard scripts and procedures.
Defines or resolves inquiries received either through written or telephone correspondence.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Performs customer needs analysis and informs customers of services and resources available to them.
Maintains adherence (attendance, punctuality, use of AUX time).
All other duties as assigned
Must have experience working in a call center.
Education/Skills/Experience Requirements:
High School diploma or GED.
Excellent communication skills.
Candidates must go through the interview process with the client.
Customer Service Representative I *Bilingual
Responsibilities:
Responds to telephone inquiries using standard scripts and procedures.
Defines or resolves inquiries received either through written or telephone correspondence.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Performs customer needs analysis and informs customers of services and resources available to them.
Maintains adherence (attendance, punctuality, use of AUX time).
All other duties as assigned
Must have experience working in a call center.
Education/Skills/Experience Requirements:
High School diploma or GED.
Excellent communication skills.
Language: Spanish
Training Schedule: Monday through Friday 9 am to 5 pm for 2 weeks
After Training Schedule: Must be able to work between the hours of Monday through Friday 7 am to 5:30 pm and Saturday, Sunday, and holiday from 8:30 am to 5:00 pm (40-hour work week); fluctuating schedule.
Work Schedule: Will be discussed during interview
Patient Registration Representative
Representative job in New York, NY
Please find below the :
Job Title : Patient Registrar
Duration : 6+ months (Possibility for extension)
Pay Rate : $23/Hr.
Schedule Notes: 9:00 am - 5:00 pm
Job Description:
M-F 9a-5p. 24 wk assignment covering FTE LOA. HS diploma/GED (R). Some college (P). Proficiency in EHR (strongly P). 3 yrs clerical exp (R) [3-5 yrs preferred of cardiology exp in medical or secretarial setting]. Data entry skills of 4500 keystrokes (R).Knowledge of health insurance benefits/requirements, Coding: ICD 9, CPT-4 (P). Customer service, telephone, keyboard, computer, effective communication skills (R). Customer service exp (P).
Benefits:
Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
Customer Service Representative- ERISA Fidelity Department
Representative job in Woodcliff Lake, NJ
Who are we?
Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience-plus technology-to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth-and invite a diversity of motivated achievers to come, learn, work, create, grow-and succeed-with Colonial.
Position Overview
We are seeking a high-energy, customer-focused Customer Service Representative (CSR) for our ERISA Fidelity Department. This role is ideal for someone who is hungry to grow, enjoys a heavy phone presence, and has a strong interest in sales. You will be responsible for assisting clients, managing CRM data, handling administrative tasks, and ensuring a seamless customer experience. Prior experience in Customer Service is a must-as well as a strong work ethic, excellent communication skills, and a drive to succeed!
Key Responsibilities
Customer Service & Sales Support:
Engage with clients via phone and email, providing top-notch service and assistance.
Educate potential customers on ERISA Fidelity products and services, helping them navigate their options.
Proactively follow up on leads and in-progress applications to drive sales conversions.
Maintain accurate customer records and interactions in the CRM system.
Collaborate with internal teams to streamline processes and improve customer experience.
Administrative Responsibilities:
Process and track applications, renewals, and policy updates.
Ensure accurate data entry and maintain organized client records.
Assist in preparing reports, documentation, and client communications.
Support the team with invoicing, follow-ups, and other administrative tasks.
Qualifications & Skills
Experience:
1-3 years in customer service, sales support, or administrative roles.
Prior experience working in a CRM system is highly preferred.
Skills & Competencies:
Strong verbal and written communication skills - comfortable with a high-volume phone role.
Driven, self-motivated, and eager to grow in a sales-oriented environment.
Detail-oriented with strong organizational and problem-solving skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to multi-task, prioritize, and meet deadlines efficiently.
Education & Certifications:
BA Degree in Business in related field.
Why Join Us?
📞 Heavy phone presence & sales growth opportunities
💼 $45,000 base salary
🏆 Career advancement in a fast-growing company
📈 Monday-Friday, 8:30 AM - 5:30 PM schedule with a 1-hour lunch
🌟 Supportive team environment & professional development
If you're hungry for success, love being on the phone, and want to grow in sales, we'd love to hear from you!
Customer Service Representative
Representative job in Jersey City, NJ
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts:
Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week.
Responsibilities
Communicate with customers via phone, email and live chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Sports interest and knowledge
Customer Service Representative
Representative job in New York, NY
Our client is seeking a Patient Retention Coordinator to add to their growing team! The Patient Revenue Coordinator will be responsible for handling escalated customer issues, resolving discrepancies, answering questions, and working with insurance.
The ideal Patient Retention Coordinator will have 2+ years of experience in a Home Healthcare environment.
This role is in person - 5 days on site - in Brooklyn, New York.
Customer Care Representative
Representative job in New York, NY
Job Title: Customer Care Representative
Terms: FT Permanent - 5 Days Onsite at the NY Office
Salary: $60,000-$70,000 based on experience
The Customer Care Representative is a vital member of the Operations Team, providing service and support to customers, Sales Representatives, and internal departments. This role ensures efficient order processing, handles inquiries, and contributes to the smooth execution of daily operations across trade, retail, repair, international channels, and e-Commerce.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer & Sales Support and Account Management:
Act as a primary liaison for both customers and Sales Reps by providing accurate information on product pricing, availability, item specs, order status, and repair estimates.
Process orders and memo requests via BOSS, phone, EDI, or email with accurate and timely data entry.
Retrieve and respond to daily inquiries from general and repair voicemail boxes with a high level of responsiveness and professionalism.
Maintain proactive communication with Trade Sales Representatives, assisting with client account updates, preparing jewelry for trade and trunk shows, and managing related clerical tasks such as document transmission and follow-up correspondence.
Perform various duties as required for designated Trade accounts, including data entry into customer's portals and ordering customer specified tags.
Collaborate with internal departments (Accounts Receivable, Shipping, Merchandise) to resolve customer concerns related to billing, order fulfillment, and delivery logistics.
Maintain detailed and organized records of order-related documents and correspondence to support audit readiness and service consistency.
Respond to E-Commerce and online repair inquiries with professionalism and efficiency.
International & Affiliate Coordination
Serve as the point of contact for South American accounts
Act as a backup resource for Affiliate and International partners.
Prepare all necessary documents for International shipments, in compliance with customs and shipping regulations.
Repair Processing
Manage incoming repairs for Trade, Retail, and Mail-in customers, including receiving, logging, repair order creation, and preparation of completed items for return shipment.
Liaise with repair teams and customers to ensure timely status updates and clear communication throughout the service cycle.
Order Fulfillment & Inventory Support
Support daily Order Fulfilment/Operations duties, including stock keeping, pulling merchandise and fulfilling orders, memo fulfillment, memo returns, order invoicing, and processing credits (RTV - Return to Vendor)
Participate in E-Commerce order fulfillment and related activities.
Participate in semi-annual physical inventory counts and reconciliation efforts to maintain accuracy in merchandise records.
JOB QUALIFICATIONS & SKILLS:
Exceptional verbal and written communication skills with a customer-centric approach.
Strong organizational and multitasking abilities in a high-volume, detail-oriented environment.
Ability to work collaboratively with cross-functional teams to troubleshoot and resolve issues.
Retail and Luxury experience preferred
Spanish speaking preferred
JOB COMPETENCIES
Accountability - Takes personal responsibility for the quality and timeliness of their work
Product Knowledge - Understanding our products and being able to suggest alternatives in a persuasive manner
Customer Service - Refers to the ability to satisfy the expectations and requirements of customers, both internal and external. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly.
MIKIMOTO CORE COMPETENCIES
Job Knowledge - Able to complete all routine tasks independently. Understands and performs most phases of the job well. Keeps abreast of changes in areas of expertise. Provides good advice in areas of responsibility.
Initiative - Identifies opportunities and issues, proactively acts and follows through on work activities to resolve or capitalize on them. Works independently with little direction.
Problem Solving - Regularly demonstrates the ability to solve difficult problems with effective solutions in a timely fashion. Seeks input from others when making a decision. May be relied upon to do so without supervision and seeks advice when unusual situations arise. Makes decisions based on accurate and complete analysis of information.
Teamwork - Effectively works with others. Able to resolve conflicts and listens to others. Maintains honest relationships and is respected by others.
Dependability - Can be trusted or relied upon to act in the way required or expected to get the work done. Is present at work. Is a team player. Takes responsibility for actions.
Communication - Shows an understanding of the need to initiate or respond to information in an appropriate, timely and complete manner. Oral and written communications are usually acceptable, being both comprehensible and appropriate.
Flexibility - Demonstrates flexibility. Adapts plans and goals for new conditions. Stays current with the organizational objectives and applies knowledge to new methods.
BENEFITS
Competitive Compensation Package including Salary, Company-paid Medical, Dental, Vision Benefits, Life and Long-term Disability Insurance
Offers 401(K) Savings Plan with Employer Match, Short-term Disability Insurance
Paid Time Off, Paid Holidays, Summer “Days”
Annual Gym Reimbursement
Mikimoto Employee Discount
Eligibility may vary based on level and tenure, subject to change
Commercial Lines Customer Service Representative
Representative job in Nutley, NJ
About Us
For more than 100 years, Strategic Insurance Partners (SIP) has been providing Personal and Business Insurance protection that fit your needs. Developing a comprehensive insurance portfolio can be a challenge without guidance from a trusted advisor. At Strategic Insurance Partners, we've been working alongside business owners in New York, New Jersey, and Pennsylvania for more than a century. Instituting extensive insurance expertise, SIP agents take a consultative approach toward identifying risks and proactively reducing the impact of loss through customized coverage. Our management and representatives have developed an atmosphere of trust over the years, which has enabled deeply valued and longstanding relationships with our clients.
Commercial Lines Customer Service Representative
Responsibilities:
Policy Servicing: Assist the Account Managers with processing Change Requests, Audits, Certificates, and more.
Agency Management System Operation: Work daily in AMS to access policy details and update the accounts for accuracy.
Task Management: Track, follow up and close out service tasks.
Team Collaboration: Partner with Account Managers and/or Account Executives to assist and maintain the retention lists every month, 90 days in advance.
Customer Servicing: Assist the Account Managers with incoming calls when needed.
Qualifications:
Valid New Jersey Property and Casualty License required
Minimum of 2 years of commercial lines insurance experience
Knowledge of insurance products
Proficiency with AMS360 and ImageRight preferred; experience with other agency management systems will be considered
Effective verbal and written communication skills
Excellent organizational skills
Strong multitasking skills, attention to detail, and follow-through discipline
Hours: Monday-Friday, 9:00am-5:00pm
Office Location: 492 Franklin Avenue, Nutley, NJ 07110
Benefits:
Competitive Salary
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
Medicare Sales Representative
Representative job in New York, NY
Job Title : Outreach Specialist/Medicare Sales Representative
Duration : 3+ months contract (Possible Extensions)
Education : High School Diploma/ GED
Shift Details : M 8 am to 5 pm
Job Description:
The Medicare Sales Representative provides greater access to health insurance, by providing education and assistance to Medicare individuals.
Explain plan benefits, coverage, and exclusions while ensuring compliance with marketing and regulatory guidelines.
Conduct home visits, and personalized appointments as needed to complete the enrollment process.
Must possess a valid NYS Life, Accident and Health License at the time of employment.
Sales Representative | Painting & Coatings Division
Representative job in Pelham, NY
Are you a B2B sales professional who values integrity and results? Do you sell maintenance contracts or commercial services and want to align with a brand that stands behind its work? Or are you a painting contractor or estimator who loves selling but wants to focus on clients, not running a business?
A.G. Williams Painting Company is a trusted residential and commercial painting leader, serving the New York-Connecticut region. Our commercial division focuses on direct-to-owner repaint projects with clients who expect quality, consistency, and professionalism.
If you have experience as a Residential Home Services Estimator, please apply.
We serve:
Corporate, multi-family, and institutional facilities.
Healthcare, hospitality, and industrial sites.
Religious, municipal, and community organizations.
For over a century, we've built our reputation on craftsmanship, integrity, and trust.
We're growing and seeking experienced closers who take pride in winning the right way: through professionalism, quality, and honest selling.
Role Description:
This is a full-time Sales Representative position in the Painting and Coatings Division at A.G. Williams Painting Company. While our office is based in Pelham, NY, your book of business may extend throughout the greater New York-Connecticut region.
This role requires flexibility and frequent travel to meet clients and manage opportunities wherever they arise. The Sales Representative plays a key role in driving business growth through prospecting, relationship-building, and professional project guidance from initial inquiry to completion.
You'll represent a century-old, family-owned leader in residential and commercial painting, a company known for craftsmanship, professionalism, and integrity.
Must-Have Qualifications:
Must have a valid driver's license.
Must have a reliable personal vehicle.
Willingness to travel regularly between job sites, client appointments, and prospect
meetings.
Must be familiar with the local market and comfortable developing business across the broader NY-CT region.
Direct experience in sales with an existing portfolio of clients or strong professional relationships.
Sales Process and Skillset:
Follows a structured sales process from first contact to close.
Prospecting and lead generation machine consistently nurtures new opportunities.
A master at business development and relationship building.
Effectively qualifies leads to focus on high-value prospects.
Sells with passion, professionalism, and proven sales skills.
Makes impactful in-person and virtual presentations.
Relentless in your sales process and laser-focused on closing.
Knows how to close sales on the spot with tact and style.
Work Ethic, Organization and Accountability:
Time management is central to your core: you manage your time, energy, and priorities with intention.
Technologically savvy and comfortable using CRM and digital tools to stay organized.
Multi-tasking is natural to you: you handle multiple clients and priorities seamlessly.
Follow-up and honoring commitments is your mission statement.
Team and Customer Collaboration:
Communicates clearly, respects the customer's time, and delivers exactly what was promised.
Collaborates effectively with teammates to ensure client satisfaction and smooth project execution.
Key Responsibilities Include:
Live our core values every single day: period.
Accurately measure and estimate project areas to be painted.
Use estimating software to prepare proposals in real time.
Follow a proven sales process: no exceptions.
Ask smart questions, anticipate objections, handle stalls, and close confidently.
Invest time in sourcing, qualifying, estimating, and closing leads.
Actively participate in weekly team sales meetings: share lessons learned and learn from other sales professionals.
Ensure a rock solid hand-off to your operations team by providing all relevant job details on a silver platter.
Greatness Looks Like:
An existing customer base you've built and maintained over 3+ years.
Self-generating leads through a consistent prospecting and business development strategy.
Beating the average ramp-up time: training is provided on estimating techniques, industry terms, production rates, and the A.G. Williams sales system.
Winning more than 50% of estimates by combining precision, professionalism, and follow-through.
Sending estimates to prospects quickly and accurately, maintaining momentum from first contact to close.
Exceeding profitability goals through disciplined sales practices and strong client relationships.
Compensation
This position offers a base salary plus an uncapped commission structure. Top performers consistently earn $150,000+ annually, with no limit on growth potential.
Sales Representative
Representative job in Norwalk, CT
About Crown: CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture, and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated and driven individuals.
Division Overview:
CarnaudMetalbox Engineering is the Machinery Division, Conveying Systems Division (based in the UK) and Tooling Division (Based in the USA) of Crown Cork and Seal, which provides Global customers with High Quality Metal Forming Machinery along with Conveying and Tooling for them to manufacture a variety of packaging solutions. The Machinery and Tool Division is part of CarnaudMetalbox (CMB), a Crown Company.
Locations: CMbE H-V Industries - Trevose, PA
CMbE Wissota Tools - Chippewa Falls, WI
CMbE Machinery - Lancaster, OH
CMbE Norwalk - Norwalk, CT
Candidate requirements:
60% travel
Bachelor's degree or equivalent experience in an Engineering field or Industrial Manufacturing.
Candidate must be an effective team player with ethical integrity and effective communication skills.
5 Years' experience with sales of an Industry Specific product
*Actual salary will be determined based on skill and experience level*
Will report to the District Sales Manager with Dotted Lines to H-V and Wissota Plant Managers
Responsibilities include:
Ability to read and interpret mechanical assemblies and parts drawings.
Provide Technical assistance to customers as needed.
Build effective relationships with the customers/clients to maintain professional leverage.
Proactively communicate with customers to identify needs.
Communicate with customers to ensure all expectations are met and company performance is maintained as the highest level of service.
Requires strong forecasting and analytical skills.
Coordinate with other department heads, integrating objectives and ideas for organizational growth.
Monitor quality and communicate discrepancies with department heads to ensure corrective actions are defined and incorporated.
Monitor and review company's project activities and ensure that they are brought to completion within scheduled period and budget.
Provide effective management to organization's business activities that have to do with its strategic and financial growth.
Perform cost and sales pricing analysis.
Coordinate with other divisions to develop plans for launch of new products. Coordinate implementation plans as it relates to business units.
Participate in the development of divisional annual budget review process utilizing data collected through business unit's strategies and regional sales forecast.
Participate in the development of the annual CAPEX plan to ensure business units objectives are met.
Identify and attend trade shows to generate sales growth.
Monitor incoming orders for respective business units.
Analyze and explore market trends; identify new opportunities in assigned business segment. Coordinate analysis across the business units.
Obtain necessary documents to set up new customer accounts and vendors when applicable.
Take action to eliminate potential delays using various means (i.e., production workaround, outsourcing) and if delay cannot be eliminated, communicate with customers to inform them of delay and assess impact.
Coordinate with District Sales Manager to provide quotations based on review of customer input and ensure all documentation is provided to downstream users.
Coordinate with Location Sales personnel to identify trends and react to low order volumes.
Communicate with Purchasing functions to review status of orders to monitor on-time deliveries.
Prepare, review and present weekly reports to plant personnel/management teams providing status of orders to include potential delays.
Complete project management review with locations to keep all organizations informed.
Perform day-to-day administration tasks, such as processing information files and other paperwork.
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Customer Service Representative
Representative job in Norwalk, CT
Title: Customer Service Representative / Inside Sales
Pay Range: competitive salary, bonus opportunity
Benefits: Employee Health Benefits 100% Covered, 401K
Growth Opportunity: rapidly growing company that will have many opportunities for promotions
Our client is a leading provider of high-quality building materials, serving residential, commercial, DIY and industrial markets. Comprised of a group of 4 companies and growing, they have histories ranging between 25 and 100 years in business and a strong reputation for quality USA made products. They are well funded and building out their sales teams at all levels as they execute the roadmap for growth by the new CEO, who has a track record of successfully growing businesses.
Responsibilities:
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Perform data entry tasks to maintain up-to-date customer records and interactions.
• Conduct outbound calling to existing clients for follow up on customer feedback or promote new services.
• Collaborate with team members to resolve complex customer issues effectively.
• Maintain a positive attitude while managing multiple tasks in a fast-paced environment.
Ideal Candidate Profile:
• Excellent verbal and written communication skills
• Strong client service orientation with the ability to empathize with customers' needs.
• Experience with order management systems and CRM software is a plus.
• Ability to communicate efficiently while engaging with customers on various platforms.
• Sales experience is beneficial for promoting products and services effectively.
• multilingual abilities are a plus
Sales Development Representative (SDR)
Representative job in New York, NY
Sales Development Representative (SDR) at Courted
The Courted team is a group of ambitious real estate experts, data scientists, developers, designers, and product managers. Our mission is to give every real estate entrepreneur an equal chance to grow and succeed in their business.
Courted has been recognized as Inman Innovator of the Year 2024, Inman Best of PropTech 2024, and HousingWire Rising Star 2024-affirming our position as a leader in transforming the real estate industry.
Courted has launched a best-in-class brokerage Talent Solutions platform designed to drive recruiting, retention, and market research. As one of the fastest-growing companies in proptech, we're seeking driven individuals with an ownership mindset to help build a disruptive force in the $40T+ residential real estate industry.
Over the past year, we've scaled to serve hundreds of customers across 100+ markets nationwide. We partner with some of the most influential brokerages in the country, including Sotheby's, SERHANT, @Properties, and more!
Courted is an exciting, dynamic workplace, and there's no better time to join the team. We've hit major revenue milestones and are poised to scale even higher in the coming months. As a company in the top 10% of the fastest-growing tech startups globally, we invite you to help us shape the future of real estate.
About the Role
We are seeking a Sales Development Representative (SDR) to join the Courted team. This is an incredible opportunity to join a rapidly growing startup and make a direct impact on our success.
As an SDR at Courted, you'll be on the front lines of our growth engine-identifying, engaging, and qualifying new opportunities for our sales team. This is a challenging and rewarding position with excellent career growth potential.
Key expectations of this role:
You will make a minimum of 150 outbound calls per day.
The typical tenure for this position is 9-18 months, after which successful SDRs have multiple career path opportunities within Courted across SDR leadership, Sales, Account Management, Customer Success, and more.
Compensation
On-Target Earnings (OTE): $50,000-$85,000
Key ResponsibilitiesLead Generation
Proactively research and identify potential leads and prospects through channels such as cold calling, email outreach, social media, and inbound inquiries.
Qualification
Conduct initial qualification of leads by understanding their needs, pain points, and business priorities to determine if they're a fit for Courted.
Outreach
Initiate outbound communication with prospects through phone calls, emails, and personalized messaging to introduce them to Courted and generate interest.
Relationship Building
Build and maintain relationships with leads and prospects, nurturing them through the sales funnel and positioning Courted as a trusted partner.
Appointment Setting
Schedule meetings and product demos for the sales team with qualified prospects, ensuring a seamless handoff.
Data Management
Keep accurate, up-to-date records of all interactions and activities in our CRM.
Collaboration
Work closely with the Sales and Marketing teams to develop targeted outreach strategies and campaigns.
Market Research
Stay informed on industry trends, competitors, and market dynamics to identify new opportunities.
Requirements
Bachelor's degree in Business, Marketing, or a related field preferred.
1+ year of experience in a Sales Development, Lead Generation, or similar role.
Excellent communication and interpersonal skills.
Strong problem-solving and organizational abilities.
Self-motivated and target-driven with a passion for sales.
Familiarity with CRM software (e.g., Salesforce) is a plus.
Ability to work collaboratively in a fast-paced team environment.
High level of enthusiasm and a strong work ethic.
If you're a dynamic and motivated sales professional eager to grow your career in a high-growth startup environment, we'd love to hear from you.
Full Time Inside Sales Representative; B2B
Representative job in Englewood Cliffs, NJ
Alpine Health is a pharmaceutical distributor that supplies independent pharmacies with a full range of Generic Rx drugs, Diabetic Supplies, DME and Home Health Care products, Prescription Vials and Bottles, Pharmacy Supplies and Health and Beauty Aid Products.
Job Description:
This person will be assisting the Outside Sales Representatives with their accounts as well as developing and calling on new accounts by means of both tele-sales and relationship development. Our ideal person must be highly self-motivated, enjoy working with people in a team environment with the ability to work cross-functionally. Hours for this position are from 9:30 AM to 6:30 PM. This is a 1099 position.
Excellent communication skills.
Highly skilled at speaking with customers on the telephone and able to produce high quality work with little oversight.
Place between 80 to 100 outgoing sales calls by phone each day to prospective clients.
Document each communication and create a new, dated follow-up task in our CRM system immediately following each communication.
Impeccable attention to detail in tracking leads.
Participate in brief sales meetings with other Sales Reps and Sales Manager each day.
Consistently meet and exceed goals while maintaining the highest level of integrity.
Continuous interaction and communication with Sr. Sales and Management to keep updated of upcoming programs and changes.
Ability to handle all questions and solve problems with the highest levels of skill.
Sharing best practice skills with the team and to promote a positive team environment.
High volume of outbound/inbound phone calls per day.
Cold calling and lead generated calls.
Key Attributes:
Exceptional outgoing and energetic personality.
Team Player with a sense of group value.
Must consistently and aggressively drive sales.
Self-confident and extremely competitive.
Trustworthy and prideful in their work.
Expert sales skills and ability to lead and motivate by example.
Qualifications:
Minimum 1-3 years of related experience in Business to Business (B2B) Inside Sales or New Business Development.
Proven track record in new sales development.
Strong planning, problem-solving, and negotiation skills.
Excellent oral and written communication skills.
Microsoft Suite experience.
Job Type: Full-time
Pay: $25.00 per hour
Online Customer Service Representative
Representative job in Glen Head, NY
London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction.
Responsibilities:
Respond to customer inquiries via phone, email, and chat
Track customer inquiries through multiple websites and through entire lifecycle of customer's request
Add products and update content on London Jewelers website
Maintain Brand pages on London Jewelers website updating banners, products and information
Daily price and inventory updates on our website
Resolve customer complaints in a professional manner
Process orders, returns, and exchanges
Track monthly store traffic report
Daily cash report
Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active
Provide product and service information and guidance
Maintain appointment requests for store locations
Document and update customer records based on interactions
Follow up and track with customers and the store to ensure their issues are resolved
Stay updated on product knowledge and company policies
Follow daily task check list
Maintain a positive and empathetic attitude toward customers
Qualifications/Experience:
Proven experience as a customer service representative or similar role
Excellent communication and interpersonal skills
Ability to handle stressful situations and diffuse upset customers
Proficient in using ERP software and CRM tools
Strong problem-solving skills
Ability to multitask and manage time effectively
Attention to detail and accuracy
High school diploma or equivalent; a degree or equivalent
Flexibility to work in shifts if required
Good typing skills and computer literacy
Preferred Qualifications:
Degree in a relevant field
Job Type:
Full-time
In office
Salary:
$25 an hour
Benefits:
Health insurance
Dental insurance
Vision insurance
Paid time off
401(k) with employer matching
Employee assistance program
Employee discount
Flexible spending account
Health savings account
Life insurance
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Inside Sales Representative
Representative job in New York, NY
Staten Island, NY 10304
Pay Rate: $35-45/hr. base
The Inside Sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, to create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction
CORE COMPETENCIES INCLUDE:
Sales Ability/Persuasiveness
Confident and passionate about selling. Always closing and asking for the sale
Actively upsells customers on complimentary products beyond the original order
Sells and promotes the items and products that we stock - provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands
Understands and articulates how the company differentiates from our direct and indirect competition, through the organization's value proposition within customer business situation
Promotes current programs and sales plans set forth by Sales Manager
Clearly communicates product feature and functions verbally
Solves customer needs by recommending products or services that contribute to their level of satisfaction
Educates customers on how the organization differentiates from its competitors
Follows-through on commitments (communication, bids, existing sales orders, etc.) made to customers
Learns and demonstrates understanding of basic business analytic skills and their application to customers' businesses (e.g., builder, contractor, plumber, engineer, architect, etc.)
Prioritizes customers, product promotion, activity management, campaign deployment and training with a positive attitude
Incorporates the selling process within proposal writing and pricing models to match company expectations
Customer Focus:
Analyzes customer's current and future needs to quickly determine if they can be helped over the phone or if they need to be passed to the next level of customer service / sales
Adds value to customer and internal interactions by understanding the true needs of the customer and their business model
Uses company-provided systems for improved planning, history collection, and to adopt new company behaviors
Organizes work time to maximize efficiency with a defined time management process
Drives the account planning process to define and track progress toward revenue, mix, and profit objectives
Understands the customer's business including metrics, definitions of success, hierarchy, decision-making, etc.
Establishes "trusted advisor” status to become a business resource for customers in the relationship selling process
Meets and greets customers at the point of sale with service, respect, and knowledge
Recognizes different customer types within the supply chain and adjusts approach with each for optimal results
Demonstrates active listening skills to add value to customer and internal interactions
Managing Work:
Learns and demonstrates effective time management practices involving planning and scheduling daily, monthly, and annual activities and priorities
Learns and demonstrates ability to organize electronic and paper-based information. Expands organizational skills to include additional leadership and business development commitments
Navigating Within the Organization
Learns and uses organizational resources and escalation processes for issue resolution
Respects and appropriately uses the internal chain of command
Establishes team relationships (e.g. Manager/Branch peers/Corporate network) for improved job effectiveness
Expands immediate problem-resolution network to include ancillary network contacts and uses internal resources (internet, industry marketing, customer service, supply chain, etc.) to get things done
Demonstrates comprehensive company product knowledge - and can articulate competitive advantage
Leverages a deep understanding of the company's internal processes to advise customers and develop a course of action to deliver mutually beneficial results
Contributing to Team Success:
Understands their role as it relates to showroom staff & outside sales and effectively coordinates information with those roles on projects and quotes
Know your branch, department, and individual budget goals
Operates effectively within vertical and horizontal teams
Demonstrates effective delegation and limited-scope management of others on direct tasks
Assumes responsibility for team outcomes (Success and/or failure)
Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices
Exhibits positive outlook, camaraderie, and passion for the job, business, customers, and team
Establishes S.M.A.R.T. goals in line with company goals and values. Implements action plans with timelines with deliverables and measure results
Builds relationships - Learns the value of relationships and views building relationships as a critical success tool
Technical/Professional Knowledge & Skills:
Understands how products work together and proactively offers them to the customer when they call in their orders
Analyzes customer's needs quickly to determine if they need to be passed to a technical expert
Learns and demonstrates competence in features and functionality of all product lines as well as their application in consumer environments
Expands product knowledge base in their primary sales industries and into other sales industry through professional training (BlueVolt, ASA, Vendor trainings)
Adds value to customer and internal interactions by understanding the market, customers, suppliers, and competitors
Understands the nuances of competitor product offerings as well as their target audience and strategies on how they reach that audience
Provides market specific product needs and price points
Conveys accurate messages, ideas, and decisions through clear verbal and written communication
Maintains professional appearance according to company's employee handbook
Attends and participates in all meetings and events to add to team success
Demonstrates proficiency with related computer systems and applications (e.g. Microsoft Outlook, Word, Excel, PowerPoint, email, etc.)
Understands own organization's profit model and makes sound decisions and recommendations to maximize
Leading Through Vision & Values:
Leads branch and corporate initiatives and mentoring activities
Balances the role of strong customer advocate with the role of good company steward with resources and time
Knows and understands our company history, mission, vision, and values
Quality Orientation:
Follows procedures - Accurately and carefully follows established procedures for completing work tasks
Ensures high-quality output - Oversees personal and team job processes, tasks, and work products to ensure freedom from errors, omissions, or defects
Takes action - Initiates action to correct quality problems and notifies others of quality issues as appropriate
ADDITIONALLY, you will perform other duties as assigned.
Compliance with the rules and policies detailed in your Employee Handbook is essential.
POSITION ESSENTIALS:
Education:
High school diploma/GED required (Associate's degree preferred)
Experience:
Minimum 2 years in similar position preferred
Minimum 1 year in progressive position (2 years preferred)
Product/applications experience required
Wholesale distribution experience preferred
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
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