Bilingual Medicaid Customer Service Representative
Representative job in Tampa, FL
FLSA STATUS: Not-Exempt
About Leeds Resources:
At Leeds Professional Resources, our priority is client and candidate customer service. We want our clients to feel that they have received the best customer service experience from start to finish of the recruitment process.
We pride ourselves on taking the time to understand the client's business and the challenges that an organization incurs on a daily basis.
About our Client
Our client is a reputable resource center for senior citizens and is committed to excellence for their client base. Their staff of professionals work closely with seniors, their families, and help to identify and locate any services they need.
The team is looking to add an additional Medical Customer Service Representative to the growing team. This role is a temp to perm role (Pending performance). This role is an hourly based position and will be eligible for overtime payment.
Job Qualifications:
Bilingual in English and Spanish
Bachelors Degree; or Associate Degree and two (2) years of experience; or High School Graduate or Equivalent and four (4) years of experience
Successful completion of applicable background screening required
Customer Service Representative
Representative job in Riverview, FL
Leviat, a CRH company, is a global leader in lifting, insulating and connecting technology for the construction industry. The company employs nearly 3,000 diverse, talented employees at 60 locations globally. Leviat's engineered products and innovative construction solutions are used in a variety of market segments from residential, non-residential and infrastructure, enabling users to build better, stronger, safer, and faster. We stand together to REINVENT THE WAY OUR WORLD IS BUILT.
Job Summary
Receives, records, and reconciles customer service orders, inquiries, and complaints in a timely and professional manner. This is primarily an inbound position where you are working with customers to process orders, resolve issues, billing and supporting the outside sales reps etc. Ideally, we would like to find someone that is familiar with construction and/or industrial manufacturing business but are willing to train someone that has the right attitude.
Job Location
This role will work from our Riverview, FL facility.
Job Responsibilities
Answers incoming customer telephone calls in a courteous and professional manner
Responds to and investigates customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
Receives, records, and routes customer orders/changes in appropriate manner
Answers customer inquiries and provides appropriate technical and/or product-related information
Researches and resolves customer complaints and/or billing issues
Contacts customers when necessary to follow-up on customer issues or orders/quotes
Obtains customer feedback information
Effectively communicates customer issues and concerns to all applicable internal staff members
Documents all contacts, actions, and responses in customer database
Route qualified opportunities to the appropriate sales executives for further development and closure.
Organizes and maintains file system: files correspondence and other records
Maintains working knowledge of products and/or services
Prepares reports and correspondence as needed
Performs other duties as assigned by supervisor
Job Requirements
Previous experience in outbound call center, insides sales, or related sales/customer service type role is a plus
Excellent customer service skills
Continuous operation of computer and telephone to answer customer inquiries
Excellent verbal and written communication skills
Proficient on [Microsoft Word and Excel]
Commitment to excellence and high standards
Strong organizational skills; able to manage priorities and workflow
Ability to work independently and as a member of various teams and committees
Ability to understand and follow written and verbal instructions
Acute attention to detail
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Ability to perform diversified clerical functions and basic accounting procedures.
Ability to effectively communicate with people at all levels and from various backgrounds.
Bilingual skills a plus.
ERP - AX a plus
Transportation System - Lima a plus
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Leviat, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Inside Sales Representative
Representative job in Tampa, FL
Sales Representative - Healthcare Ordering Platform
📍 Tampa, FL (In-Office) | 💵 Hourly + Uncapped Commission
We're launching a game-changing ordering platform for medical providers nationwide-and we're looking for driven sales reps to join our Tampa team.
Instead of juggling multiple pharmacy portals, clinics, med spas, and telemedicine platforms can now order everything in one place: weight loss meds, hormone therapies, ED treatments, peptides, and more. One portal. One shipping fee per patient. Huge time savings.
Now we need sales professionals who can pick up the phone, open doors, and close deals.
What You'll Do
Prospect and cold call medical clinics, med spas, and telemedicine platforms nationwide
Educate providers on how our platform saves them time and money
Build relationships that lead to long-term business
Consistently hit (and beat) sales targets
What We're Looking For
Cold calling experience is required
Background in pharmaceutical sales or healthcare sales preferred
Strong communicator, motivated, and hungry to earn
Goal-driven, competitive, and ready to change your life with uncapped earnings
What We Offer
Hourly pay + uncapped commission
Full training and in-office support in Tampa
A product that practically sells itself by saving providers time and money
Huge earning potential for those willing to put in the work
🚀 If you're a hardworking sales pro ready to level up your career and income, apply today.
Seasonal Sales Support | Tampa, FL
Representative job in Tampa, FL
The Tampa Seasonal Operations Support provides administrative and logistical support for the Retail Store Operations Staff.
The role is expected to start in or around late September 2025 and end by January 2026. Flexibility needed to work non-traditional hours, especially nights, weekends and holidays.
Responsibilities
Enters sales at POS.
Answers and properly directs all incoming calls.
Assists on the sales floor when all tasks are completed or when necessary in order to satisfy clients' needs.
Maintains consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times.
Assists Sales and Operations team wrap client packages.
Assists Sales and Operations team with the cleaning of client jewelry.
Assists the Operations team with the restocking of store packaging. (Bags, Boxes, Pouches, Ribbon, Folders).
Assists the Operations team with the restocking of store stationary. (POS Paper, Repair Forms, Receipt Envelopes).
Assists the Operations team with the unwrapping of David Yurman Bags for easy access.
Assists the Operations team with the putting together of DY Pocket Folders.
Assists Operations team package and ship client packages.
Assists Operations team in inventorying office supply needs.
Assists Operations team in inventorying packaging needs.
Assists Operations team in inventorying stationary needs.
Assists Operations team identify client jewelry repairs.
Assists store in maintaining a clean case line.
Assists Sales and Operations team organize understock.
Assists Operations team with Inventory Serial Case Audits.
Ensures organization and cleanliness of jewelry cleaning area.
Qualifications
Minimum 1 year in an operational role in a customer service environment; luxury retail experience preferred
Computer skills: Proficient in Microsoft Excel and Outlook
Ability to be detail-oriented, adapt and prioritize in a fast-paced environment
Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations,).
Expected base pay for the role is $20.00 - $22.00/hour.
Outside Sales Representative
Representative job in Tampa, FL
Titan Florida is a wholly owned subsidiary of Titan America LLC, a leading environmentally and socially progressive heavy building materials company located in the eastern United States. Titan America is part of the TITAN Group, an independent, multi-regional producer of cement and other related building materials. Our products include cement, aggregate, ready-mixed concrete, and fly ash beneficiation. TITAN Group has a record of continuous growth since its establishment in 1902. It has expanded its production and distribution operations into 13 countries, employing more than 5,500 people. Our products protect human life and personal property, improve the quality of life, generate economic prosperity, and connect society.
We are looking for a skilled and motivated Outside Sales Representative - Concrete for the Southwest FL area. This salary-exempt position will report directly to the Regional Sales Manager. The position responsibilities are to sell ready mix concrete and concrete block; develop, analyze, and maintain market intelligence; network, build and maintain customer relationships internally and externally; promotional activities and trade association involvement. The appropriate candidate will possess:
• Strong interpersonal, communication, negotiation, and reasoning skills
• Strong business acumen with the ability to have deep business discussions with customers
• Technically oriented and computer literate
• Desire to win and produce results
• Demonstrated leadership/managerial potential
• Valid Driver's License and clean driving record for the past seven years
Responsibilities
• Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas.
• Plans and schedules visits to existing accounts in assigned territory per timeframe set by the department; suggests products for account to order and facilitates problems to be corrected; establishes and maintains rapport with accounts and client publishers in order to continue a positive business relationship for the department.
• Prepares action plans and schedules to identify specific targets and to project number of contacts to be made; follows up on new leads and referrals resulting from field activity.
• Oversees new and existing account services through quality checks and other follow-up as specified per department requirements; identifies and resolves client concerns.
• Prepares a variety of status reports, including trends in territory, upcoming events, closings, follow-up, and adherence to goals; reports on special developments, information, concerns or feedback gathered through field activity.
• Addresses and resolves customer service inquiries, requests and complaints.
Qualifications Required
Education: Bachelor's/Undergraduate Degree preferred Field of Study Preferred: Marketing, Engineering, Business Required Work Experience: At least 5 years of successful sales and/or business development experience in building materials.
Sales Representative Competencies
• Learning and dealing with change: able to learn from new ideas and experience, and to stretch your own horizons to incorporate new challenges
• Problem solving: Able to define and analyze problems, priorities and evaluate the issues raised and identify or create possible solutions
• Resilience and follow through: Able to demonstrate resilience, flexibility and focus in delivering and innovating, including coping with multiple and conflicting pressures, being adaptable and yet persistent in dealing with delivery problems, managing stress, and being committed to delivery
• Achieving goals, objectives and targets: Able to recognize specific goals, objectives, and targets and take all necessary steps to achieve them
• Self-management and professionalism: Demonstrating a business orientation which guides personal behavior, so that you demonstrate maturity, integrity, business and customer awareness and external sensitivity and business ethics in your work
Compensation & Perks
• Competitive salary & benefits package
• Quarterly Sales Bonus Program
• Company vehicle & gas card
• Cell phone, Laptop, iPad
• Flexibility to work from home
Work Location:
Multiple locations
Titan Florida is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.
Inbound Sales Representative
Representative job in Ridgecrest, FL
Inbound Sales Agent
Terms: Full-time ; Minimum 6 months customer service experience required
Pay: Make $17/hr plus Weekly Commission! With our top earners pulling in $320 more each week, that's up to $25/hr!
Join Team Alorica
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary
As part of our team, you'll engage with potential customers, turn every call into a sale, and promote products based on customer needs.
Responsibilities
Engage with potential customers, transforming every call into a meaningful sales opportunity.
Deliver fast, friendly, and accurate service by tailoring solutions to each customer's unique needs.
Promotes and sell products by clearly highlighting their features and benefits, driving customer excitement.
Qualifications
A minimum of 6 months of customer service experience is required
High school diploma or GED
Preferred experience in industries such as insurance, real estate, or other commission-based sales environments
Strong computer navigational skills
Solid business and sales knowledge
Conversational, patient, and confident, with a positive attitude
Ability to build rapport quickly, overcome objections, and be persuasive to finalize the sale
Work Environment
Regular work performed in a climate-controlled, call-center environment.
Ongoing usage of phone and computer systems
Physical Demands
Constant sedentary work
Benefits
Health, dental, and vision coverage/HSA
PTO
Optional daily pay or weekly pay
401K retirement plan
Leadership programs
Paid training and tuition reimbursement
Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
Employee assistance program
Additional voluntary benefits
Next Steps
Place an application
Complete your online assessment
Our team will review your application
If selected to move forward, our team will follow up directly
#AloricaJobs #MiamiDade #Hiring
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Auto-ApplyBilingual Call Center Representative - Government Services
Representative job in Saint Petersburg, FL
HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change.
Essential Functions:
Answer large amounts incoming calls and handle according to HORNE policy including but not limited to fielding caller inquiries, directing callers to the appropriate staff member, or taking messages for internal staff.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Keep records of all conversations in our database in a comprehensible way
Meet and/or exceed personal/team daily, weekly and monthly goals
Ability to evaluate a callers disposition and de-escalate situations involving dissatisfied callers
Provide administrative support such as copying, scanning, emailing, filing and faxing as needed
Strong written and verbal communication skills, which includes active listening
Ability to set priorities, adhere to a daily schedule, and manage time effectively
Work to cross-train on necessary functions required to successfully deliver services to
Be customer focused and have the ability to adapt to different personality types
Ability to provide a high-level of accuracy with excellent attention to detail
Position is required in office in one of the Pinellas County intake centers in order to collaborate directly with case management and leadership regarding program applicant calls.
Qualifications:
High School Diploma or equivalent required; associate or bachelor's degree preferred
2+ year experience in customer service or 1+ year high volume call center experience
Experience managing heavy call volume is preferred
Strong customer service and communication skills
Detail-oriented with the ability to manage multiple tasks under pressure
Proficient in Microsoft Office and data entry systems
Must be Bilingual Spanish/English
Ability to work both independently and as part of a team
Ability to pass a background check (fingerprinting may be required)***
Work Environment:
Up to 40 hours/week with flexible shifts
HORNE Values…
A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.
A work environment that promotes collaboration, consistency, and community service to empower people.
An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.
HORNE Offers…
An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.”
A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.
A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.
The firm you'll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability.
We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE!
HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.
Call Center Representative
Representative job in Clearwater, FL
Job DescriptionJoin Our Team as a Lead Activator!
Are you interested in joining one of Tampa Bay's Top Workplaces (for 12 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!!!!
About Our Company
Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we've built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!
Your Mission
As a Lead Activator, you'll be the first point of contact for prospects who've already shown interest in our marketing services. Your job is simple but powerful: make a great first impression, spark a little excitement, and pass the conversation to one of our expert sales reps.
If you're upbeat, coachable, and ready to grow - this entry-level role could be your launchpad into a thriving sales career with us!
Compensation
This is an entry level position.
Pay starts at $15/hour while you complete 4 weeks of training.
Requirements
Pleasant phone voice
Ability to leave messages that are upbeat and spark the prospect's interest
Efficient in Microsoft Word and Excel
Persistent on reaching prospects
Benefits
Medical, dental and vision
401K
Short- and Long-Term Disability, Paid Vacation time that increases with longevity
6 paid holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Incredible company culture that provides a relaxed yet super productive work environment
Call Center Representative
Representative job in Palm Harbor, FL
With more than 25 years in business, Luxury Bath of Tampa Bay is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free.
We are looking for a Call Center Representative for our Tampa Bay market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes.
General Purpose:
Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads.
Responsibilities:
• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names and addresses phone numbers etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners' information and important details of conversation
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintaining reports
Qualifications:
• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge --Training provided
• Proficiency in relevant computer applications Compensation range is 50-75k annually. We offer a comprehensive benefits package which includes medical, dental, and vision insurance, 401(k), and professional development.
Auto-ApplyCall Center Financial Representative
Representative job in Tampa, FL
Compensation: $20.00 hourly Position Type: Full Time Training Schedule: Monday through Friday 8:00 AM - 5:00 PM Member Care Center Hours of Operation: Monday through Friday 7:00 AM - 8:00 PM & Saturday 8:00 AM - 1:00 PM various shifts are available within the hours of operation
* Hybrid option available after 3-6 months of satisfactory performance*
The Call Center Financial Representative is a key contributor to the outstanding service provided to Suncoast Credit Union members. This role upholds a high level of member satisfaction by providing prompt, accurate, efficient, and professional service, with the utmost concern for confidentiality, security, and privacy of member data. An ideal candidate is a self-motivated individual who thrives in a fast-paced environment with the ability to adapt quickly and manage multiple tasks.
Responsibilities
* Handle a high volume of inbound telephone inquiries
* Process a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accounts
* Inform members and prospective members about products and services offered by Suncoast Credit Union
* Demonstrate patience in all customer interactions, maintaining a pleasant tone and manner
* Determine membership eligibility
* Research and resolve member concerns
* Perform account maintenance, data entry, and account corrections
* Maintain an awareness of calls waiting
* Implement phone center and member service requirements established by management
* Attend educational events to increase professional knowledge
* Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program
* Complete FACT Act Red Flag training
Qualifications
* High school diploma or equivalent
* Bilingual preferred
* Previous experience with a financial institution, call center, or customer service role preferred
* Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
* Accurate, detail-oriented, and organized with task management
* Ability to analyze and resolve difficult and complex problems
* Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
* Ability to communicate information requiring explanation or interpretation
* Ability to work independently and in a team-oriented environment
* Ability to manage fluctuating shifts with early morning or evening hours
Skills
* AI & Machine Learning
* Customer Service
* Data Science
Benefits
* Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
* Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
* Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
* Community Involvement: Paid Volunteer Hours
* Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at ************************************************
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at ****************************************
Responsibilities
* Handle a high volume of inbound telephone inquiries
* Process a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accounts
* Inform members and prospective members about products and services offered by Suncoast Credit Union
* Demonstrate patience in all customer interactions, maintaining a pleasant tone and manner
* Determine membership eligibility
* Research and resolve member concerns
* Perform account maintenance, data entry, and account corrections
* Maintain an awareness of calls waiting
* Implement phone center and member service requirements established by management
* Attend educational events to increase professional knowledge
* Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program
* Complete FACT Act Red Flag training
Qualifications
* High school diploma or equivalent
* Bilingual preferred
* Previous experience with a financial institution, call center, or customer service role preferred
* Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
* Accurate, detail-oriented, and organized with task management
* Ability to analyze and resolve difficult and complex problems
* Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
* Ability to communicate information requiring explanation or interpretation
* Ability to work independently and in a team-oriented environment
* Ability to manage fluctuating shifts with early morning or evening hours
Skills
* AI & Machine Learning
* Customer Service
* Data Science
Benefits
* Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
* Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
* Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
* Community Involvement: Paid Volunteer Hours
* Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at ************************************************
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at ****************************************
Auto-ApplyCALL CENTER + Onsite + Seminole Florida
Representative job in Seminole, FL
Job Details SEMINOLE, FLWelcome to American Power & Gas
We're excited that you're considering joining our team! At American Power & Gas, we've built a workplace where motivated people can grow, thrive, and build a career that truly changes their lives. For over 25 years, we've helped residential and commercial customers take control of their energy costs while promoting cleaner, greener solutions.
We pride ourselves on being fast-paced, high-energy, and focused on results-but also supportive, team-driven, and always looking for people who want to grow with us. Whether you're brand new to sales or have experience under your belt, there's a place for you here. If you're hungry to learn, open to feedback, and ready to put in the work, we'll give you everything you need to succeed.
Call Center Representative
Representative job in Tampa, FL
We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call centre team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Requirements
High School Diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
Call Center Collections Representative
Representative job in Tampa, FL
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a persuasive communicator who thrives in a results-driven environment? We're seeking Collections Representatives who are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful and solution-focused interactions.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
-------------- POSITION RESPONSIBILITIES Key Responsibilities:
Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
Negotiation: Work with customers to establish realistic and effective repayment plans or settlements.
Follow-Up: Monitor and follow up on missed payments and broken promises to pay.
Account Management: Update customer records, payment statuses, and notes in the system accurately and promptly.
Compliance: Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies.
Documentation: Maintain detailed and organized records of all interactions and collection efforts.
Performance Goals: Consistently meet or exceed daily and monthly collection targets.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older
High school diploma or GED required
Bilingual in English and Spanish (required)
Strong negotiation and conflict resolution skills
Ability to remain calm, professional, and empathetic under pressure
Familiarity with debt collection laws and best practices is a plus
Previous experience in collections, customer service, or call center environments preferred
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Auto-ApplyCall Center Representative
Representative job in Riverview, FL
Cellular Sales
Call Center Representative
Customer Service | Business Development
Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
JOB DESCRIPTION
Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
Follow up on distributed leads
Generate store traffic and contribute to the markets success
Handle customer inquiries both by phone and text
Support sales force by generating sales leads
Follow communication scripts when handing different topics
Research required information using available resources
Provide customers with product and service information
Candidates should be able to take feedback and criticism to improve productivity and character
Competencies
Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position.
Travel
No travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
Previous office experience
Proficient in Microsoft Office
Knowledge of customer service principles and practices
Experience in a call center or customer service environment
Data entry and typing skills (including 10 key)
Essentials
Positive attitude
High school diploma or equivalent; college degree preferred
Minimum two years of related work experience
Effective communication skills
Interest and understanding of technology products and services
Business ownership mentality
Compensation
The highest in the wireless industry
Auto-ApplyOn-Site Call Center Sales Rep (January Start Date)
Representative job in Largo, FL
About Us
1-800Accountant is the nation's largest virtual accounting services firm, dedicated to providing accessible and affordable tax and accounting solutions for small business owners across all 50 states. We are committed to empowering entrepreneurs by offering expert financial guidance and innovative technology. Our team culture values integrity, collaboration, and continuous innovation.
The Opportunity
We are seeking an exceptional Senior Sales Consultant with a proven history of exceeding aggressive sales targets. This is not an entry-level position; it's an opportunity for an experienced professional to leverage their expertise, mentor junior team members, and drive significant revenue growth. In this role, you will act as a strategic advisor to complex accounts, manage high-value leads, and play a critical part in our market expansion. This is a chance to build a legacy with a high-performing team and earn a substantial, uncapped income.
What You'll Do
Manage and close a high-value pipeline of qualified inbound leads and prospects. You will be responsible for navigating more complex deals and managing a robust sales cycle.
Act as a strategic advisor, conducting in-depth needs assessments and presenting sophisticated accounting and tax solutions to high-potential clients.
Mentor and provide guidance to less experienced sales representatives, contributing to the overall success and development of the team.
Develop and execute advanced sales strategies to consistently meet and exceed aggressive individual and team KPIs.
Expertly manage client relationships, providing an exceptional level of service that fosters long-term partnerships and referrals.
Utilize and master our CRM system and other sales technology to analyze data, forecast sales, and optimize your performance.
Who You Are
A seasoned sales professional with a minimum of 5+ years of proven success in a sales role, with a verifiable track record of consistently meeting or exceeding aggressive quotas.
A strategic thinker with the ability to navigate complex sales cycles and build long-lasting client relationships.
A leader and mentor with a collaborative attitude who enjoys helping others succeed.
Highly disciplined, self-motivated, and goal-oriented, with a relentless drive to achieve and surpass targets.
Comfortable and adaptable with new technology, using it to gain a competitive edge and optimize your workflow.
Compensation & Benefits:
Compensation:
Base Salary: A competitive base salary, commensurate with experience.
Commission: Uncapped commission structure with a clear and transparent plan, providing significant upside potential for top performers.
Expected On-Target Earnings (OTE): The average OTE for this role is between $80,000 and $120,000, with top performers exceeding this range.
Benefits
Health & Wellness: Comprehensive medical, dental, and vision insurance options are available starting the 1st of the month after 60 days of employment.
Financial Wellness: 401(k) plan with a company match and a clear vesting schedule, available after 6 months of employment.
Time Off: Generous paid time off, paid sick leave, bereavement leave, and paid company holidays.
Additional Benefits: Company-paid basic life insurance, long-term disability, and a variety of optional benefits including pet insurance.
Why Join Us?
At 1-800Accountant, our mission is to make professional tax and accounting services accessible and affordable for small business owners across the nation. We believe every entrepreneur deserves expert financial support without the traditional high costs. Through innovative technology and personalized service, we re redefining how accounting is done in the digital age.
Our vision is to empower small businesses to thrive by giving them the tools, guidance, and confidence to take control of their finances. We re proud to be a trusted partner to thousands of clients, helping them achieve financial clarity and success.
We value integrity, innovation, collaboration, and customer-centric service. If you're passionate about making a real impact, working with a forward-thinking team, and helping small businesses succeed, 1-800Accountant is the place for you.
Diversity
1-800Accountant is an equal opportunity employer and makes employment decisions on the basis of merit. 1-800Accountant s policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.
#Sales1
Call Center Representative
Representative job in Brandon, FL
FLSA: NON-EXEMPT Duties/Responsibilities: * Respond to patient inquiries via phone and digital platforms. * Resolve issues effectively and ensure a positive experience with each interaction. * Schedule appointments across all departments and accurately document patient messages in the appropriate systems.
* Prioritize message urgency and route calls or requests to the appropriate department or staff member.
* Resolve routine and complex patient issues independently when possible, escalating to supervisors when necessary.
* Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
* Ensure full compliance with HIPAA regulations when handling patient information.
* Follow all training protocols and operational guidelines to ensure consistent, high-quality service.
* Participate in virtual and in-person team meetings, training sessions, and performance reviews as required.
* Support department and clinic operations by performing additional tasks as needed to enhance patient care.
* Provide feedback to supervisors on customer concerns, recurring issues, or process bottlenecks for improvement.
* Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
* Excellent verbal and written communication skills.
* Excellent interpersonal and customer service skills.
* Excellent organizational skills and attention to detail.
* Exhibit strong organizational and time management abilities, with a focus on meeting deadlines and managing multiple tasks efficiently.
* Thrive in a fast-paced, high-volume, and occasionally stressful environment while maintaining professionalism and empathy.
* Operate standard office equipment and maintain proficiency in Microsoft Office, Electronic Medical Records (EMR), and other relevant software platforms.
Education and Experience:
* High School diploma or equivalent is required.
* At least two years related experience is preferred.
Physical Requirements:
* Prolonged periods of sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
* Must be able to travel to various center locations as required.
Call Center Sales Representative
Representative job in Riverview, FL
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive our revenue growth and enhance customer satisfaction.
What our Call Center Sales Representatives Enjoy Most About the Role
* Delivering exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
* Achieving and surpassing goals to achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
* Maximizing revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities.
* Becoming a Product Expert and mastering the order processing systems and explaining all products and services to customers, while staying informed about competitors.
Working Conditions
* Normal office environment.
Required Qualifications
Education
* High school diploma or equivalent.
Skills & Abilities
* Clear, straightforward and professional communication with customers and colleagues.
* Proven sales techniques with consistent achievement of sales goals.
* Proficiency in computer and consumer electronics.
* Competence in using personal computers and relevant software applications, including billing systems.
* Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks.
* Demonstrated judgment and initiative in accomplishing job duties.
* Working knowledge of cable communications products and services, including TV, internet, and telephone.
Preferred Qualifications
* 2+ years of call center sales experience.
#LI-EA1
SIB120 2025-63727 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Inbound Sales Representative
Representative job in Ridgecrest, FL
Inbound Sales Agent** **Terms: Full-time ; Minimum 6 months customer service experience required** **Pay: Make $17/hr plus Weekly Commission! With our top earners pulling in $320 more each week, that's up to $25/hr!**
**Join Team Alorica**
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
**Job Summary**
As part of our team, you'll engage with potential customers, turn every call into a sale, and promote products based on customer needs.
**Responsibilities**
+ Engage with potential customers, transforming every call into a meaningful sales opportunity.
+ Deliver fast, friendly, and accurate service by tailoring solutions to each customer's unique needs.
+ Promotes and sell products by clearly highlighting their features and benefits, driving customer excitement.
**Qualifications**
+ A minimum of 6 months of customer service experience is required
+ High school diploma or GED
+ Preferred experience in industries such as insurance, real estate, or other commission-based sales environments
+ Strong computer navigational skills
+ Solid business and sales knowledge
+ Conversational, patient, and confident, with a positive attitude
+ Ability to build rapport quickly, overcome objections, and be persuasive to finalize the sale
**Work Environment**
+ Regular work performed in a climate-controlled, call-center environment.
+ Ongoing usage of phone and computer systems
**Physical Demands**
+ Constant sedentary work
**Benefits**
+ Health, dental, and vision coverage/HSA
+ PTO
+ Optional daily pay or weekly pay
+ 401K retirement plan
+ Leadership programs
+ Paid training and tuition reimbursement
+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
+ Employee assistance program
+ Additional voluntary benefits
**Next Steps**
1. Place an application
2. Complete your online assessment
3. Our team will review your application
4. If selected to move forward, our team will follow up directly
\#AloricaJobs #MiamiDade #Hiring
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Call Center Representative
Representative job in Riverview, FL
Call Center Representative
Customer Service | Business Development
Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
JOB DESCRIPTION
Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
Follow up on distributed leads
Generate store traffic and contribute to the markets success
Handle customer inquiries both by phone and text
Support sales force by generating sales leads
Follow communication scripts when handing different topics
Research required information using available resources
Provide customers with product and service information
Candidates should be able to take feedback and criticism to improve productivity and character
Competencies
Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position.
Travel
No travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
Previous office experience
Proficient in Microsoft Office
Knowledge of customer service principles and practices
Experience in a call center or customer service environment
Data entry and typing skills (including 10 key)
Essentials
Positive attitude
High school diploma or equivalent; college degree preferred
Minimum two years of related work experience
Effective communication skills
Interest and understanding of technology products and services
Business ownership mentality
Compensation
The highest in the wireless industry
Call Center Representative
Representative job in Brandon, FL
Job Description
CALL CENTER REPRESENTATIVE
FLSA:
NON-EXEMPT
Duties/Responsibilities:
Respond to patient inquiries via phone and digital platforms.
Resolve issues effectively and ensure a positive experience with each interaction.
Schedule appointments across all departments and accurately document patient messages in the appropriate systems.
Prioritize message urgency and route calls or requests to the appropriate department or staff member.
Resolve routine and complex patient issues independently when possible, escalating to supervisors when necessary.
Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
Ensure full compliance with HIPAA regulations when handling patient information.
Follow all training protocols and operational guidelines to ensure consistent, high-quality service.
Participate in virtual and in-person team meetings, training sessions, and performance reviews as required.
Support department and clinic operations by performing additional tasks as needed to enhance patient care.
Provide feedback to supervisors on customer concerns, recurring issues, or process bottlenecks for improvement.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Exhibit strong organizational and time management abilities, with a focus on meeting deadlines and managing multiple tasks efficiently.
Thrive in a fast-paced, high-volume, and occasionally stressful environment while maintaining professionalism and empathy.
Operate standard office equipment and maintain proficiency in Microsoft Office, Electronic Medical Records (EMR), and other relevant software platforms.
Education and Experience:
High School diploma or equivalent is required.
At least two years related experience is preferred.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to travel to various center locations as required.
Job Posted by ApplicantPro