Kelly Services Currently seeking a HR Coordinator / Executive Assistant in Wilmington, DE for one of our top Life Science clients for a 6+ month contract role. Kelly is a full service workforce solutions provider to 98% of the Fortune 100™ companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.
Kelly Services has Customer Care Rep openings for our client, one of California's leading health insurance providers, at their location in Redding, CA. This is a temp to hire opportunity starting on May 30, 2017. Position pays $15.25 per hour. .
Job Description:
Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards. Answers incoming calls and written requests for information from members or providers promptly and accurately. Composes routine and non-routine correspondence to answer member inquiries that require a written response. Coordinates with other departments to ensure timely and appropriate responses. Expedites and resolves complex issues and makes claim adjustments. Educates others on the product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process. In the Lead role, deals with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities. May assist in scheduling and coordinating team activities. Typically provides input in hiring decisions and performance appraisals. Handles the highest level of escalated and unresolved calls.
Schedule: 8am - 4:30pm, Monday through Friday. Possible overtime after completing training.
Years of experience: A minimum of 6 months in a call center setting.
Required education: HS diploma/GED
Top Must-Haves on Resume:
Responsibilities:
Successfully exceed Associate level responsibilities. In addition, successfully completes tier 2 training which covers some of the following: Handles escalated calls; may de-escalate calls Responds to member benefits in writing Peer to peer coaching /training Performs inventory reduction, routine to mid-level, i.e. member inquiries, may adjust claims, responds to emails, etc. May expedite, research, and resolve complex issues Consistently performs established performance metrics, such as quality, production; average handling time AHT and calls per hour CPH Works with minimal supervision Education/Requirements Successfully meets requirements of nesting audit
Have strong customer service experience especially phones and a proven ability to meet performance standards Strong organizational skills Ability to work independently Ability to mentor others Ability to interpret the various health plans and any documentation associated with them
Minimum Experience Level Typically 1-2 years of related experience successfully demonstrating increasingly higher level work
Additional Information
Pay Rate $34 per hour
$15.3-34 hourly 22h ago
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Customer Relations Representative - State Farm Agent Team Member
Scott Schumacher-State Farm Agent
Representative job in Redding, CA
Job DescriptionBenefits:
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Scott Schumacher - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
BENEFITS:
Hourly pay plus commission/bonus
Growth potential/Opportunity for advancement within my office
Paid time off (vacation and personal/sick days)
Valuable career-building experience
$37k-51k yearly est. 4d ago
Parts Representative BU
Volvo Group 4.9
Representative job in Redding, CA
Professional Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**Job Summary and Purpose:**
The responsibility of the parts representative will ensure that all customers accurately receive the support and customer service needed in the parts and warehouse departments. The person responsible must be detail oriented, able to provide courteous and professional customer service and have the ability to operate in a fast-paced environment with a team compiled of vendors, co-workers and customers.
- This position will champion a "Safety First", "Customer Focused" and a "Continuous improvement" culture.
- Enforce and adhere to all company policies, procedures, standards, and values.
- Maintain excellent customer and employee relations.
- Work safely at all times. Adhere to all VCES safety guidelines, policies, and practices.
**Main Tasks/ Responsibilities:**
- Oversee the front counter parts retail desk: order acceptance and entry, will calls and distribution.
- Process emergency part orders in a timely manner.
- Assist with inventory management (ordering, shipment, monitoring backorders) and help maintain Showroom displays on a regular basis.
- Identify ordered parts with long lead time and obtain through alternate suppliers within price guidelines. Be able to manage and invoice ship direct orders timely.
- Maintain accurate documentation of all part orders for customers and file all needed history documentation.
- Submits all parts warranty and return claims within the required time frame to receive maximum credit.
- Communicate with management on parts availability issues.
- Determine pricing on all orders is correct and in accord to company policy.
- Conduct daily tracking of outstanding orders and/or shipments.
- Perform other duties as assigned.
**Education/Professional Qualifications required for the position:**
- High School diploma or GED preferred.
- 2-4 years of prior work experience (Construction, Warehouse, Automotive industry) preferred.
- Possesses a valid California Driver's license.
**Additional Important Requirements:**
- Proficient in standard computer systems (Quipware, Microsoft Office Products).
- Knowledgeable of warehouse inventory numbering system.
- Knowledge in shipping methods, material handling equipment and tools.
- Problem solving and troubleshooting skills required.
- Able to complete in-house certification for Forklift Operator.
- Good communication and interpersonal skills.
- Bilingual in Spanish is a plus.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $41.08/ hour, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today's challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
**Who we are and what we believe in**
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join **Volvo Group** . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Part of Volvo Group, **Volvo Construction Equipment** is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone's full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.
Job Category: Sales & Services
Organization: Volvo Construction Equipment
Travel Required: No Travel Required
Requisition ID: 27282
**View All Jobs (*********************************************
**Do we share the same aspirations?**
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
**Nearest Major Market:** Redding
$41.1 hourly 13d ago
Technical Service Representative Marine & Protective Coatings
Akzo Nobel N.V 4.7
Representative job in Burney, CA
About AkzoNobel Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.
Job Purpose
The Technical Service Representative (TSR) provides a differential marketing advantage for AkzoNobel by delivering technical services to all customers within an assigned area. They support the sales team by conducting technical reviews, product trials and providing consultative services to customers, distributors, and prospects. They also provide both technical analysis, process analysis, and recommendations where appropriate.
Job Placement
This position involves travelling to customer sites mostly within in and around the Vancouver area. The ideal Candidate would live in or close to Vancouver. In this commercial role, the job holder will work remotely from a specified territory and are not required to report to a designated AkzoNobel site.
Total Compensation
* Annual base Salary of $68,000.00 to $84,000.00
* 15% Bonus based on personal and corporate performance.
* Vehicle Allowance of $800/monthly + KM reimbursement
* 3 weeks' vacation + 5 personal/Sick days + 2 company determined floater days.
* Pension Plan
* Benefits including Drug, Medical, Life Insurance, Paramedical (including massage) an more.
* Employee Assistance Program
* Telemedicine
* Physical Fitness Reimbursement
Key Accountabilities
* Assist and monitor customers on best coating and painting application practices in accordance with company specifications.
* Troubleshoot customer application issues.
* When conditions are identified not within company specifications or application guidelines, advise the customer and or applicator and their immediate supervisor to acquire resolution. When conditions are not resolved to meet specification document accordingly with exception report.
* Generate and maintain accurate records and applications reports of company products. This includes day to day environmental conditions as well as surface preparation and relevant coating application information.
* Attends scheduled inspections; verify specification and standard adherence, perform quality checks of surface preparation, and the application steps in the painting process.
* Participates in the selling process by assisting with product trials.
* Job Requirements
Job Requirements
Must-Have Qualifications
* Working knowledge of coating application methods, techniques, and parameters for marine and/or industrial coatings (minimum 2 years preferred).
* Proficiency in English, both written and verbal.
* Strong computer skills, including proficiency with Microsoft Office (Word and Excel) and the ability to navigate user-friendly, web-based applications.
* Ability to travel to the United States, as required.
* Valid driver's license and access to a personal vehicle.
* Must be able to pass Security Clearance per the Canadian government's "Controlled Goods Program Security Assessment". More information can be found on the requirements need to pass this clearance via this website: *******************************************************************************************************
Must-Have Physical Requirements
* Ascending, Descending and/or Balancing such as ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like
* Balancing: maintaining body equilibrium to prevent falling when walking, standing, crouching, or running on narrow, slippery, or erratically moving surfaces.
* Crawling in and out of confined spaces may be required.
* Working with entire Arms and Hands such as Reaching Handling, Feeling, picking, pinching, lifting
* Seeing: The ability to perceive the nature of objects by the eye.
Nice-to-Have Assets
* AMPP, NACE Level I, FROSIO Inspector Level III, or equivalent certification.
* Inspection experience or hands-on practical experience working with coatings in an industrial environment.
* Experience working in a shipyard or within heavy industrial and/or oil & gas settings.
Assets
* AMPP, NACE Level I, FROSIO Inspector Level III, or equivalent certification.
* Inspection experience or hands-on practical experience working with coatings in an industrial environment.
* Experience working in a shipyard or within heavy industrial and/or oil & gas settings.
This posting is for an existing vacancy. AkzoNobel is committed to fostering an inclusive and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made. If you require information in a format that is accessible to you, please contact **********************. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 50902 #LI-KT1
$68k-84k yearly 5d ago
Structures Representative
Mark Thomas 3.2
Representative job in Redding, CA
Mark Thomas is hiring a Structures Representative! Under the supervision of an assigned Project Manager, or Resident Engineer if circumstances dictate, the Structures Representative (SR) uses his/her engineering judgment to evaluate construction in compliance with the plans, specifications, and other appropriate standards with an emphasis on the structural portions of the construction project work. The SR is an authorized representative of the CM Project Manager (or Resident Engineer), and/or, the client representative as assigned. The SR will exercise authority to the level assigned on a project-by-project basis. In addition, the SR has full authority, in matters of safety related to imminent hazard or danger.
The SR is responsible for providing technical expertise for proper execution and administration of the structural components of the construction project. The SR provides advice and guidance regarding the relevant structural work to the CM Project Manager or Resident Engineer. The CM Project Manager or Resident Engineer ultimately makes final determinations based on such advice and guidance from the SR.
GENERAL RESPONSIBILITIES
• Understands and properly interprets the pertinent contract documents, information, and references for the structural work of a construction project
• Exercises sound engineering judgement and determinations regarding the administration of a construction contract and field operations for the structural aspects of a project
• Administers the documentation of a construction contract's structural work, verifies that contract documentation related to structures including but not limited to contract correspondence, change orders, submittals, and requests for information. is generated, distributed, and filed in
proper order
• Monitors and oversees the safety program for field work and operations related to the structural aspects of construction
• Performs assignments as determined and delegated by the CM Project Manager or Resident Engineer
SPECIFIC RESPONSIBILITIES
• Attends bi-weekly safety meeting and leads portions of the meeting related to safety issues and topics pertinent to structural construction
• Resolves or facilitates the resolution of discrepancies, problems with the contract documents and pertinent field operations related to structures
• Takes appropriate field measurements and performs calculations for the monthly payment of contract quantities for structural work in an accurate manner
• Coordinates and/or performs quality testing for structural work on the construction project
• Writes clear, concise, and thorough daily entries for reports, memos, notes, etc Creates and maintains open and productive communications between the CM Project Manager/Resident Engineer, subordinates, subconsultants, Mark Thomas management staff, contractors, and/or clients
• Promotes the Mark Thomas core values, vision, and goals internally and externally
• Performs other duties as assigned
EDUCATION, EXPERIENCE, SKILLS & CERTIFICATIONS
• Meets/exceeds competencies equivalent to the Assistant Resident Engineer level
• Holds a BS degree in Civil Engineering or Construction Engineering
• 5+ years progressively responsible experience in construction inspection, or, 7-10+ years of general construction experience specifically related to structural engineering design and construction
• California Professional Engineer (PE) license required; or PE in another state with the ability to obtain CA Licensure within one year
• Possession of a valid driver's license
• Willingness to travel
• Proficient in MS PowerPoint and MS Project
• Competent verbal and written communication skills
• Demonstrated basic understanding of both internal and external project financials and metrics
• Ability to develop and maintain professional relationships with a variety of unique and diverse people and personalities
*The offered base rate of compensation (California locations only) will be based on individual education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The successful candidate selected for hire will need to submit to a background check due to client relationship responsibilities and interactions required for this position following the extension of a conditional offer.
Mark Thomas is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Mark Thomas welcomes all.
$31k-40k yearly est. 60d+ ago
Entry Level Sales Reps Part Time Flexible Schedules
Vector Marketing 4.3
Representative job in Redding, CA
Vector Marketing is filling part-time sales positions. Primary responsibilities include working with customers, selling our Cutco products, and writing up any orders. There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. Previous experience is not required.
We provide flexible schedules for anyone looking to make some extra income around their current schedule.
Position Details:
Excellent pay Reps are paid $26.50 base-appt (not based on sales), commissions available based on performance.
Solid training We teach our reps how to do well in this role
before
they start and offer continued support and additional training as time goes on.
Product- We sell Cutco products that are used in the home focusing on the kitchen and some gardening tools as well. Previous experience & knowledge about home goods isnt needed.
Advancement Reps who work here long term (even if they only work part time) can move along several different career paths including management and career sales professional.
Flexible scheduling We help our reps create a schedule that works best for them. Some work as much as possible, some are looking for flexible work, while others choose to be super part time around other commitments such as their classes, full time jobs, family obligations, internships, and travel plans.
Location Reps work locally after training, meetings and training are held in the office.
Basic Requirements:
Enjoy working with people
At least 18 years old or 17 and a HS Graduate
Conditions apply
Willing to learn and apply new skills.
Who would do well:
People who have done well with us in the past have had experience in retail, fast food, cashier, call center, administrative assistant, receptionist, office work, landscaping, and in just about any field you can imagine. We welcome all applicants who have a positive attitude and enjoy working with people.
This entry level sales position is a great fit for people who are looking for part time or a flexible work opportunity. If you are a student looking for flexible work or just someone who is looking for a flexible schedule, our opportunities can work around your needs.
If you think you would be a great fit for our sales team, fill out the contact information and a receptionist will follow up with you about setting up a virtual interview with a manager. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicants age.
$39k-47k yearly est. 8d ago
Customer Service Representative - State Farm Agent Team Member
Zach Bay-State Farm Agent
Representative job in Redding, CA
Job DescriptionROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Zach Bay - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$32k-41k yearly est. 4d ago
Customer Service Representative - CA
Hassan & Sons Inc.
Representative job in Redding, CA
Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.
The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.
Responsibilities and Duties:
Customer Service Excellence
Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”)
Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
Follow the company's Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
Represent the company with professionalism in appearance, communication, and conduct
Cash Handling & Register Operations
Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
Store Presentation & Merchandising
Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
Maintain signage, promotional materials, and pricing accuracy
Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
Keep the sales floor, counters, and displays neat, clean, and clutter-free
Food & Beverage Handling
Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
Follow all food safety, sanitation, and temperature guidelines
Clean and sanitize equipment regularly to ensure quality and compliance
Maintenance, Cleanliness & Safety
Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
Refill windshield washer stations, paper towels, and squeegees at the pumps
Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
Report equipment malfunctions or safety hazards immediately to management
Additional Duties
Adhere to the station's shift duties checklist for assigned shifts
Understand and assist with car wash operations (if applicable)
Perform other job-related duties as assigned by management
Education and Work Experience
High school diploma or equivalent preferred
Previous experience in retail, food service, or customer-facing roles preferred
Basic knowledge of POS systems and cash-handling procedures
CPR and First Aid training a plus
Strong communication skills and the ability to work effectively in a team environment
Skill Set
Strong customer service and communication skills
Ability to multitask and stay organized in a fast-paced setting
Self-motivated and dependable, with strong follow-through and attention to detail
Able to follow direction, take initiative, and maintain professionalism under pressure
Comfortable using computers and POS systems; basic Microsoft Office skills a plus
Flexible availability, including nights, weekends, and holidays
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Frequent standing, walking, bending, and lifting up to 50 lbs
Requires use of hands, arms, and vision to operate POS systems and restock merchandise
Must be able to work both indoors and outdoors in various weather conditions
Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment
Must be able to communicate clearly and effectively in person and over the phone
Reasonable accommodations will be provided as required by law
Interview Availability - M-F (8AM - 12 PM)
Open Availability
All shifts
Opening - 4:30 AM - 1 PM
Mid Morning - 10 AM - 6:30 PM
2 Closers at 3:15 PM - 11:45 PM
$32k-41k yearly est. Auto-Apply 46d ago
Participant Services Representative
Accrue Select
Representative job in Redding, CA
We are currently seeking a Participant Services Representative in our Benefit Department.
This role will handle all inquiries from participants, or from organizations making inquiries on behalf of participants, including phone calls, email, written request, facsimile, walk-in or via our website on all Funds related matters.
Responsibilities and Duties:
Responsible for the following related to the Fund Office benefit plans:
- Process participant calls and take care of necessary follow-up
- Handle all carrier issues
- Handle all participant inquiries (Health & Welfare, Pension, Annuity, Website)
- Generate participant work history reports
- Additional duties and tasks as may be assigned by management personnel.
Qualifications and Skills:
High School education or some College preferred
Minimum of two years of experience in customer service preferred
Experience working with and knowledge of Health and Welfare Benefits
Excellent communication and written skills
Good computer skills
$33k-41k yearly est. 60d+ ago
State Hearing Representative
Partnership Healthplan of California 4.3
Representative job in Redding, CA
The State Hearing Representative has overall responsibility for assigned State Hearings, court cases for Partnership members contesting the outcome of Appeals and/or Grievances decisions. This position will represent Partnership HealthPlan of California at Department of Social Services (CDSS) court hearings. Responsible for establishing course of action to resolve conflict with Partnership members, case research, preparation of legal documents, coordination of internal resources, submission of cases to CDSS, conducting case hearings, and final outcome. Negotiates case withdrawals with Partnership members. May handle ADA 1557 discrimination cases. May handle high-profile and staff-complaint grievance and/or appeal cases. Provides expert guidance to Grievance & Appeal Coordinators on complex casework.
Responsibilities
Represents Partnership HealthPlan of California in State Hearings. Serves as an expert in handling and resolving the spectrum of member issues reported in all grievances and appeals cases
Works independently and exercises excellent judgement in representing Partnership HealthPlan at State Hearings
Responsible for completion of entire lifecycle of assigned State Hearing cases: Self-assigns case on CDSS Appeals Case Management System (ACMS), manages all case-specific activities in Everest, conducts case research, coordinates with Medical Directors, collaborates with legal, prepares legal documents, conducts hearing, and executes court decisions.
Demonstrates empathy and works calmly with dissatisfied members
Consistently practices the handling of PHI/PII data with sensitively and strict confidentiality.
Negotiates with members to withdraw state hearings by rectifying problems
Collaborates with the Regulatory and Affairs Department to ensure Partnership HealthPlan of California's best interest is represented throughout state hearing process
Communicates case hearing decisions to management
Serves as an expert on State Hearing processes, guidelines, laws, and best practices. Creates desktops, policy & procedures to ensure compliances with all regulatory and industry requirements. Will train staff on State Hearings as needed
Based on lessons learned from State Hearing trends, provides recommendations to management that reduces State Hearings through improved best practices
Handles Americans with Disabilities Act (ADA) 1557 discrimination grievances
May handle very high-profile grievance and/or appeal cases
May handle sensitive complaints against Partnership Health Plan of California staff
May assist with the development of internal audit criteria and practices
May attend and represent Grievance & Appeals in internal committees
May serve as a back-up to audit Grievance & Appeals staff
May serve as a back-up to Grievance & Appeals Supervisor
May conduct training to onboarding new Grievance & Appeals staff
Attends and may facilitate departmental meetings
Completes all State Hearing and casework according to DHCS, NCQA, and Grievance & Appeals mandated timeframes and best practices
Must be available after normal work hours and/or weekends to ensure Partnership HealthPlan of California meets all obligations accurately and timely
SECONDARY DUTIES AND RESPONSIBILITIES
Conducts other projects, initiatives, and/or duties as assigned
Qualifications MINIMUM HIRING CRITERIA
Education and Experience
Bachelor's degree in related field; minimum three (3) years'
experience in
a managed care health insurance environment; (3) years' experience
processing Grievance and Appeals cases; experience with CDSS State
Hearing cases a plus; paralegal experience in a health care environment
is a plus; or equivalent combination of education and experience.
Special Skills, Licenses and Certifications
Thorough working knowledge of managed care concepts, policies, and
procedures, including but not limited to, knowledge of grievance and
appeal regulations (e.g. Title 10 CCR, Title 22 CCR, Title 28 CCR, Health
and Safety Code 1340 et seq., 42 CFR 422 and 423, Medicare Managed
Care and Prescription
Drug Manuals, etc.). Ability to
understand,
interpret, and
prepare documentation used in legal cases. Paralegal
training desired . Working knowledge
of business
software
applications.
Advance
experience
with
Windows
and
related
applications. Familiarity
with data
base applications. Knowledge of
medical terminology and ability to
understand and interpret
medical
decisions. Proficient use of computer
keyboard to access data. Bilingual
skills in Spanish, Tagalog, or Russian
may be required. Valid California
driver's license or the ability to secure
alternative transportation may be
required.
Performance Based Competencies
Strong leadership skills are required. Must be comfortable holding people accountable for quality of work and have the ability to determine if casework did not meet department standards. Ability to work independently, with minimal supervision, and complete tasks within established strict time frames. Ability to use sound/professional judgment and to handle complex issues independently but with the knowledge and ability to escalate and ask for assistance when needed. Ability to assess and resolve customer complaints, problems, and issues in an effective manner. Demonstration of conflict resolution and mediation skills. Ability to interview and investigate emotional situations with a level of sensitivity and understanding. Consistently demonstrate the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to internal staff, members, and providers. Professional phone etiquette and customer service orientation necessary. Ability to learn quickly and acquire in-depth knowledge of software used at Partnership. Excellent written and verbal communication skills with the ability to write comprehensive statements, summaries, and prepare reports using proper grammar and sentence structure. Ability to listen effectively and appropriately respond to difficult and/or urgent situations. Attention to detail and excellent organizational skills are required. Ability to multitask and manage time in order to perform well on long term projects while being flexible enough to assimilate short-term projects on an ongoing basis. Excellent and very thorough follow through skills. Excellent analytical and interpersonal skills and the ability to problem solve creatively, objectively, and rapidly. Ability to prioritize issues, use good judgment skills, and handle sensitive issues with confidentiality, tact, and diplomacy. Decision-making and critical thinking skills are required.
Display great initiative and ability to sense urgency. Ability to cope and deal with a high volume of tasks and demanding situations. Adaptable to a constantly changing environment and ability to work independently and with a team is a must.
Work Environment And Physical Demands
Ability to use a computer keyboard. More than 80% of work time is spent in front of a computer monitor. When required, ability to move, carry, or lift objects, weighing up to 25 lbs.
All HealthPlan employees are expected to:
Provide the highest possible level of service to clients;
Promote teamwork and cooperative effort among employees;
Maintain safe practices; and
Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.
HIRING RANGE:
$93,690.86 - $117,113.58
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.
$36k-43k yearly est. Auto-Apply 60d ago
Customer Service Representative
Community Choice Financial Family of Brands 4.4
Representative job in Redding, CA
Job Description
At California Check Cashing Stores, we're more than a financial service provider; we're a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store experiences.
Responsibilities
Forge connections with customers to cultivate lasting relationships that drive repeat business.
Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.
Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.
Build new business by completing inbound and outbound call campaigns daily.
Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments.
Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and remain updated on our evolving products and processes.
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications
High school diploma or equivalent
Excellent verbal and written communication skills
Professional demeanor with customers and peers
Meticulous attention to detail and ability to accurately enter data
Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
Must be at least 18 years of age
Background check required (subject to applicable law)
Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing
Prior cash handling, cash drawer/vault management experience
Bilingual (English/Spanish) is a plus and may be required for certain locations
$32k-41k yearly est. 15d ago
Medical Assistant Medical Office Rep
Common Spirit
Representative job in Redding, CA
Job Summary and Responsibilities As a Medical Assistant at Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you'll keep the day running smoothly and efficiently for your patients and clinical team. You'll take the lead on proactively preparing patient charts- ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians are on-site.
Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This the perfect opportunity for a MA interested in growing their career.
Some of your daily activities will include:
* Assisting in preparing patients for examinations or procedures, assisting with procedures, relaying instructions from the physician to a patient or authorized person, and collecting patient data
* Administering medications specifically directed by the physician and performing accurate vital sign measurements and documentation.
* Maintaining a clean, organized, and safe environment, and performing patient care services that support the physician / provider's practice under the clinical supervision of the Physician, Registered Nurse, Nurse Practitioner, Physician's Assistant, or Licensed Vocational Nurse.
* Comfortable managing medical records- charts and EMR
* Communicate and document any patient concerns to physicians, physician's assistants, or nurses
* Work with physicians, insurance providers, and pharmacies to obtain authorizations for patient medication, including refills
To learn more and begin your journey click here
Job Requirements
Minimum Qualifications:
* High school diploma (or equivalent) required
* Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation H.R. department in conjunction with the State Division of Allied Health Professions) required
* Excellent interpersonal, organizational, and customer service skills required
* Medical terminology, familiarity with CPT and ICD-10 coding procedures and reference tools, and pharmacology appropriate to the Medical Assistant scope of practice required
* Current BLS certification required (must be certified through the American Heart Association)
Preferred Qualifications:
* Six (6) months of experience in an outpatient setting as a Medical Assistant preferred
* Certification must be obtained through one of the private agencies approved by the Medical Board of California:
* American Association of Medical Assistants (preferred)
* American Medical Technologists
* American Medical Certification Association
* California Certifying Board of Medical Assistants
* Multi-skilled Medical Certification Institute, Inc. (NCCT)
* Familiarity with an electronic practice management system preferred
This position is represented by the SEIU-UHW.
#HelloMedicalAssistants
Where You'll Work
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve.
$31k-47k yearly est. 6d ago
In-Home Sales Representative
Bath Concepts Independent Dealers
Representative job in Redding, CA
In-Home Sales Representative Transforming Baths with Style, Affordability, and Quality At Bath Concepts Independent Dealers, we're redefining the way homeowners approach bath remodeling. Offering stylish, cost-effective, and low-maintenance bath solutions, we cater to a wide range of needs - including accessibility requirements. Born out of a desire to offer superior quality and craftsmanship that was lacking in the marketplace, we've earned an outstanding reputation for excellence. Now, we're looking for passionate individuals to help us extend that reputation into the homes of more families.
About the Role: As an In-Home Sales Representative, you'll be the face of our company, meeting with pre-qualified homeowners and offering innovative solutions that fit their vision. This is an exciting outside sales position, where you'll use cutting-edge technology to design and sell high-quality bath products.
Your Responsibilities:
• Present our proprietary sales presentation to homeowners using an iPad
• Participate in ongoing weekly sales training to continuously hone your skills
• Use our intuitive software to design customized bath solutions
• Deliver pricing and close sales consistently
What We're Looking For:
• Strong interpersonal, organizational, and communication skills
• Prior in-home sales experience, and experience in the home remodeling industry is a plus
• Must have reliable transportation and be local to the area
• Confidence and poise in public speaking and presentations
• Ambitious, self-motivated, and disciplined approach to work
• Independent, goal-oriented attitude with the ability to thrive in a dynamic sales environment
• Outgoing, articulate personality that excels in social settings
This is a commission-based position with unlimited earning potential. Your earnings are determined by your performance and experience. This position is ideal for someone who wants a flexible schedule and is money-motivated.
If you're passionate about helping homeowners transform their spaces with top-tier products, we'd love to hear from you!
$41k-75k yearly est. Auto-Apply 60d+ ago
Gun Store / Sporting Goods/ Feed Store Customer Service Representative
Reynolds Ranch & Farm Supply
Representative job in Red Bluff, CA
OUR COMPANY
Reynolds Ranch & Farm Supply in Red Bluff, CA is looking for one gun store / sporting goods/ feed store customer service representative to join our person strong team. We are located on 501 Madison Street. Our ideal candidate is attentive, punctual, detail oriented and hard-working. Even though this position is primarily for sporting good and firearm sales, you must be able to work in the feed store.
While at Reynolds Ranch, our customers can expect the highest level of quality and service. Our commitment to excellence is built upon the highest standards of customer service. We take pride in offering the best products on the market backed by the most knowledgeable professionals in the industry.
Join our team and enjoy
competitive pay
, a 401k with employer matching,
paid sick leave
, and a life insurance policy! Discover a workplace that values you and your future-apply now!
THE POSITION
This position requires weekends and holidays. We are seeking an enthusiastic Customer Service Representative for Firearms Store, Sporting Goods and Feed Stores. This position is responsible for helping customers by providing product and service information while providing a friendly and pleasant experience.
Personal or professional firearms experience is preferred but not required. You must be a quick learner with a love for the industry in order to provide our customers with accurate and extensive information throughout the process.
Responsibilities:
Assist customers with choosing the correct firearms and accessories for their specific needs.
Assisting the customers with placing special orders.
Assist customers on the telephone by placing orders and answering questions.
Answer email/chat inquiries
Follow up on back orders
Handle customer inquiries and complaints
Provide information about the products and services
Document and update customer records based on interactions in the POS software
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or tech support is preferred but not required.
Computer literate is a must
Ability to build rapport with clients
Ability to work in a team environment
Ability to prioritize work and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Must be able to apply for an obtain a COE which acknowledges your eligibility to work around firearms
Preferred experience using POS software
Preferred experience in a high-pace atmosphere
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics for this position are typical of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All offers for employment are contingent upon favorable criminal background check and drug screen results.
$32k-41k yearly est. 60d+ ago
Inside Sales Representative (1229)
American Builders and Contractors Supply Co 4.0
Representative job in Redding, CA
ABC Supply is the nation's largest wholesale distributor of exterior and interior building products. At ABC Supply, Inside Sales Associates provide unparalleled service as they help customers purchase the products they need to complete roofing, building, and remodeling projects. If you are committed to providing world-class service, have a passion for sales, and want to be part of a winning team, apply today!
ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.
Specific duties may include:
Determining customers' needs and recommending appropriate products and solutions
Following a product/supply checklist for each customer's job and up-selling additional products and supplies
Answering telephones and entering sales orders
Accepting payment and applying it to the appropriate customer account
Coordinating customer pick ups with the warehouse
Following up on deliveries to ensure materials arrived on time with all items accounted for
Reordering products to keep the store and warehouse shelves well stocked
Addressing and resolving service concerns, should they arise
Specific qualifications include:
1-2 years' experience in roofing, siding, and windows is preferred (roofing supply sales or site work with a crew)
Excellent communication and interpersonal skills
Effective time management and prioritization skills
Basic computer skills
Positive attitude and team player
Detail and service-oriented
Benefits may include:
Health, dental, and vision coverage - eligible after 60 days, low out of pocket
401(k) with generous company match - eligible after 60 days, immediately vested
Employer paid employee assistance program
Employer paid short term and long term disability
Employer paid life insurance
Flex spending
Paid vacation
Paid sick days
Paid holidays
Equal Opportunity Employer / Drug Free Workplace
ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.
$51k-89k yearly est. Auto-Apply 6d ago
Customer Service Representative
VCA Animal Hospitals 4.2
Representative job in Anderson, CA
Client Service Representative We are seeking a Client Service Representative to join our team At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work. Equal Opportunity Employer Veterans Disabled.
If interested in this opportunity, please apply online.
Wage will be $17.50-21.00 per hour
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
$17.5-21 hourly Auto-Apply 12d ago
Patient Registration Representative
Commonspirit Health
Representative job in Shasta, CA
Where You'll Work
Mercy Medical Center Mt. Shasta is a member of the Dignity Health system of health care providers and is a not-for-profit medical facility. We are designated as a 25 bed Critical Access Hospital and are accredited by the Joint Commission on Accreditation of Health care Organizations. In addition to our acute care hospital we also own and operate three Rural Health Clinics providing walk-in immediate care as well as scheduled appointments for routine medical needs.
We are located in the northernmost area of California and are part of a network of care, including Mercy Medical Center Redding and St. Elizabeth Community Hospital in Red Bluff. We are passionate about patient care, committed to community outreach, advocates for the underserved, and dedicated to ensuring that quality, affordable, health services are available to all who need them. For more information visit **************
One Community. One Mission. One California
Job Summary and Responsibilities Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: Appropriate patient identification, Collecting accurate and thorough patient demographic data, obtaining insurance information and verifying eligibility and benefits, Determining and collecting patient financial liability and Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.Job Requirements Minimum Qualifications:
Minimum one (1) year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Experience in requesting and processing financial payments
Applicable education and/or training can be used to balance a lack of experience
High School diploma, GED or equivalent
Thorough understanding of insurance policies and procedures
Working knowledge of medical terminology
Able to perform basic mathematics for payment calculation Intermediate to advanced computer skills
Preferred Qualifications:
Two (2) years of experience
Knowledge of charity care programs as well as the various government and non-government programs
$34k-43k yearly est. Auto-Apply 60d+ ago
Customer Care Rep
Partnered Staffing
Representative job in Redding, CA
Kelly Services
Currently seeking a HR Coordinator / Executive Assistant in Wilmington, DE for one of our top Life Science clients for a 6+ month contract role. Kelly is a full service workforce solutions provider to 98% of the Fortune 100™ companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.
Kelly Services has Customer Care Rep openings for our client, one of California's leading health insurance providers, at their location in Redding, CA. This is a temp to hire opportunity starting on May 30, 2017. Position pays $15.25 per hour. .
Job Description:
Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards. Answers incoming calls and written requests for information from members or providers promptly and accurately. Composes routine and non-routine correspondence to answer member inquiries that require a written response. Coordinates with other departments to ensure timely and appropriate responses. Expedites and resolves complex issues and makes claim adjustments. Educates others on the product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process. In the Lead role, deals with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities. May assist in scheduling and coordinating team activities. Typically provides input in hiring decisions and performance appraisals. Handles the highest level of escalated and unresolved calls.
Schedule: 8am - 4:30pm, Monday through Friday. Possible overtime after completing training.
Years of experience: A minimum of 6 months in a call center setting.
Required education: HS diploma/GED
Top Must-Haves on Resume:
Responsibilities:
Successfully exceed Associate level responsibilities. In addition, successfully completes tier 2 training which covers some of the following: Handles escalated calls; may de-escalate calls Responds to member benefits in writing Peer to peer coaching /training Performs inventory reduction, routine to mid-level, i.e. member inquiries, may adjust claims, responds to emails, etc. May expedite, research, and resolve complex issues Consistently performs established performance metrics, such as quality, production; average handling time AHT and calls per hour CPH Works with minimal supervision Education/Requirements Successfully meets requirements of nesting audit
Have strong customer service experience especially phones and a proven ability to meet performance standards Strong organizational skills Ability to work independently Ability to mentor others Ability to interpret the various health plans and any documentation associated with them
Minimum Experience Level Typically 1-2 years of related experience successfully demonstrating increasingly higher level work
Additional Information
Pay Rate $34 per hour
$15.3-34 hourly 60d+ ago
Parts Representative BU
Volvo Group 4.9
Representative job in Redding, CA
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Job Summary and Purpose:
The responsibility of the parts representative will ensure that all customers accurately receive the support and customer service needed in the parts and warehouse departments. The person responsible must be detail oriented, able to provide courteous and professional customer service and have the ability to operate in a fast-paced environment with a team compiled of vendors, co-workers and customers.
* This position will champion a "Safety First", "Customer Focused" and a "Continuous improvement" culture.
* Enforce and adhere to all company policies, procedures, standards, and values.
* Maintain excellent customer and employee relations.
* Work safely at all times. Adhere to all VCES safety guidelines, policies, and practices.
Main Tasks/ Responsibilities:
* Oversee the front counter parts retail desk: order acceptance and entry, will calls and distribution.
* Process emergency part orders in a timely manner.
* Assist with inventory management (ordering, shipment, monitoring backorders) and help maintain Showroom displays on a regular basis.
* Identify ordered parts with long lead time and obtain through alternate suppliers within price guidelines. Be able to manage and invoice ship direct orders timely.
* Maintain accurate documentation of all part orders for customers and file all needed history documentation.
* Submits all parts warranty and return claims within the required time frame to receive maximum credit.
* Communicate with management on parts availability issues.
* Determine pricing on all orders is correct and in accord to company policy.
* Conduct daily tracking of outstanding orders and/or shipments.
* Perform other duties as assigned.
Education/Professional Qualifications required for the position:
* High School diploma or GED preferred.
* 2-4 years of prior work experience (Construction, Warehouse, Automotive industry) preferred.
* Possesses a valid California Driver's license.
Additional Important Requirements:
* Proficient in standard computer systems (Quipware, Microsoft Office Products).
* Knowledgeable of warehouse inventory numbering system.
* Knowledge in shipping methods, material handling equipment and tools.
* Problem solving and troubleshooting skills required.
* Able to complete in-house certification for Forklift Operator.
* Good communication and interpersonal skills.
* Bilingual in Spanish is a plus.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $41.08/ hour, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
* Competitive medical, dental and vision insurance.
* Generous paid time off.
* Competitive matching retirement savings plans.
* Working environment where your safety, health and wellbeing come first.
* Focus on professional and personal development through Volvo Group University.
* Programs that make today's challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone's full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.
$41.1 hourly 13d ago
In-Home Sales Representative
Bath Concepts Independent Dealers
Representative job in Redding, CA
Job Description
In-Home Sales Representative Transforming Baths with Style, Affordability, and Quality At Bath Concepts Independent Dealers, we're redefining the way homeowners approach bath remodeling. Offering stylish, cost-effective, and low-maintenance bath solutions, we cater to a wide range of needs - including accessibility requirements. Born out of a desire to offer superior quality and craftsmanship that was lacking in the marketplace, we've earned an outstanding reputation for excellence. Now, we're looking for passionate individuals to help us extend that reputation into the homes of more families.
About the Role: As an In-Home Sales Representative, you'll be the face of our company, meeting with pre-qualified homeowners and offering innovative solutions that fit their vision. This is an exciting outside sales position, where you'll use cutting-edge technology to design and sell high-quality bath products.
Your Responsibilities:
• Present our proprietary sales presentation to homeowners using an iPad
• Participate in ongoing weekly sales training to continuously hone your skills
• Use our intuitive software to design customized bath solutions
• Deliver pricing and close sales consistently
What We're Looking For:
• Strong interpersonal, organizational, and communication skills
• Prior in-home sales experience, and experience in the home remodeling industry is a plus
• Must have reliable transportation and be local to the area
• Confidence and poise in public speaking and presentations
• Ambitious, self-motivated, and disciplined approach to work
• Independent, goal-oriented attitude with the ability to thrive in a dynamic sales environment
• Outgoing, articulate personality that excels in social settings
This is a commission-based position with unlimited earning potential. Your earnings are determined by your performance and experience. This position is ideal for someone who wants a flexible schedule and is money-motivated.
If you're passionate about helping homeowners transform their spaces with top-tier products, we'd love to hear from you!
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How much does a representative earn in Redding, CA?
The average representative in Redding, CA earns between $26,000 and $56,000 annually. This compares to the national average representative range of $23,000 to $55,000.
Average representative salary in Redding, CA
$39,000
What are the biggest employers of Representatives in Redding, CA?
The biggest employers of Representatives in Redding, CA are: