Representative jobs in Richmond, VA

Objective: This position is responsible for generating new business and expanding existing client relationships through business development, cold calling, and strategic prospecting. The ideal candidate will have a strong understanding of commercial HVAC systems, a solid sales track record, and the ability to build long-term partnerships with building owners, property managers, facility directors, and decision-makers across various industries. Key Responsibilities: Business Development: Develop and maintain relationships with owners, facility managers, property managers, engineers, and general contractors. Generate leads through cold calling, networking, referrals, and industry events. Conduct client meetings, presentations, and site visits to assess client needs and promote services. Project Sales: Identify and sell retrofit, replacement, and HVAC projects by understanding client needs and offering tailored service solutions. Collaborate with operations, engineering, and estimating teams to develop proposals and deliver solutions tailored to client needs. Qualifications and Experience: 3+ years of B2B sales experience in the HVAC, mechanical, or building services industry required. Experience selling service contracts and/or HVAC retrofit projects strongly preferred. Strong knowledge of commercial HVAC systems, terminology, and industry trends. Excellent communication, negotiation, and relationship-building skills. Proven ability to meet or exceed sales goals. Self-starter with strong time management and organizational skills. Proficiency in Microsoft Office and Timberline - Service Management. Valid driver's license and ability to travel throughout Central Virginia. Comfortable working independently and as part of a team in a fast-paced, performance-driven environment. Join our team and help drive HVAC service and project growth through meaningful relationships and technical solutions that improve comfort, reliability, and efficiency for our clients. EEO Policy Statement Warwick Mechanical Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Warwick Mechanical Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Warwick Mechanical Group expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to Warwick Mechanical Group employees to perform their expected job duties is absolutely not tolerated.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until 01/26/2026. Posting Your New Career, Delivered! Hot Job, Cool Benefits! AmeriGas, the nation's largest propane distributor, has immediate openings for safety-minded, customer-focused Delivery Representatives at a location near you! Are you looking for an exciting career with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an energetic and customer service-oriented person to join us as a Delivery Representative. Responsibilities As a local Delivery Representative, you will play a vital role in delivering propane to our customers while ensuring the highest standards of safety and customer service. Duties include, but are not limited to: Safely operate a propane delivery truck along provided delivery routes Filling residential and/or commercial bulk tanks with propane Delivering propane cylinders to commercial/industrial customers Perform all daily functions in a safe manner by adhering to all federal and state codes and regulations in addition to all AmeriGas Safety and Operations Policies and Procedures Consistent use of required Personal Protective Equipment Depending on fluctuating needs, work 8 to 12-hour shifts What's In It for You? Home every day 17 PTO days plus 7 paid holidays $5,000 sign-on bonus Ongoing safety incentives Career advancement opportunities and annual performance reviews Uniforms provided Employee referral program Year-round medical coverage available as well as: 401k with company match, propane discount year-round, paid holidays and paid vacation Requirements All Delivery Representatives should have a valid class A or B CDL with hazmat and tanker endorsements Acceptable driving record Satisfactory completion of a DOT physical, drug test and background check Willingness to work outdoors in all weather conditions Ability to lift up to 70 lbs AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from $26.00 to $27.00 , depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Consumer Affairs Representative ll (French) - Southern Pines, North Carolina or Richmond, VA At Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances. our culture is one of hard work, ethical behavior and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package which includes health, dental and vision insurances, along with 401(k), paid vacation, a paid charitable day off to share your talents with the non-profit of your choice, a quarterly subsidy to help cover the costs associated with staying fit, the ability to purchase our products at a discounted cost, employee recognition, team building activities, and a casual dress code just to name a few of the advantages of working for this dynamic company. We are seeking qualified candidates for position of Consumer Affairs Representative ll at either our Southern Pines, NC facility or our Corporate Headquarters in Richmond, VA. This is a salaried, overtime eligible, office environment, Monday - Friday 8:00 - 5:00 pm role. This role is the first line of communication for our customers. For this role, fluency in both English and French (spoken and written) is required. Responsibilities of the position include: Answer, process, and document incoming phone calls, emails, and letters from retail consumers in a fast-paced call center environment Provide exceptional customer support in both English and French Troubleshoot consumer concerns and offer effective solutions Maintain accurate and professional customer interaction records Requirements of the position include: High school diploma or equivalent Fluency in both English and French (spoken and written) Six months of customer service experience Excellent verbal and written communication skills Computer skills, with experience in data entry, email, and the internet The ability to work well in a fast-paced, team environment Our employees enjoy working in a tobacco-free and drug-free environment. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *****************

Dominion Payroll is hiring a Client Services Specialist I in Richmond, VA! If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of motivated colleagues and proven leaders providing unlimited learning potential, then Dominion Payroll is where you want to be. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies. At Dominion Payroll, we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions. Reasons you should join Dominion Payroll: Rock solid industry leader for HCM and payroll and original partner in the iSolved Network An Inc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country Renowned for 99% customer retention with industry leading Net Promoter Score Proprietary, web-based technology that provides competitive advantages Locally owned and operated Phenomenal opportunities for advancement Here's what you'll do day-to-day: Retrieves payroll information from clients, by phone, email and other means, prepares reports for client's review, and processes requests in a timely and accurate manner. Researches, analyzes, and resolves payroll-related problems or questions directly with clients. Maintains payroll operation by following policies and procedures; reporting needed changes. Protects payroll operation by keeping information confidential Contributes to team effort by accomplishing goals and related results to meet daily and weekly deadlines Meet and maintain established ticket metrics with supervision, exposure, and experience with client phone calls. Establish and build healthy working relationships with clients, vendors, and peers. Updating all client employee information, deductions, earnings, salary, direct deposits, etc. as requested by client. Required to be phone back up for the tier 2 team when needed. Understand garnishments and able to explain our procedures. Review & resolve any escalations, also inform manager of any escalated issues. Must provide excellent customer service and be able to work well with clients and internal staff. Guides clients in employee lock outs and client user set ups. Update all client bank accounts at client request Research billing inquiries. Perform additional duties as required, including special projects and audits. Provide training and support for services such as ESS, PTO, and time keeping via Zendesk Participate in weekly Learning & Development trainings, iSolved release meetings, products solutions, and all applicable company trainings Accruals and absences regarding set up and troubleshooting Setting up workflows for clients and testing them to ensure they work. Utilizing the organizational table and miscellaneous fields and updating and setting up. Here's what we're looking for: Must be highly proficient and fully functional in all Microsoft Office applications and be able to effectively utilize available office management technology. Ability to work independently, be self-motivated, detail-oriented, and organized. Excellent verbal and written skills A positive and upbeat attitude. Exceptional organizational skills and multi-tasking abilities along with attention to detail and a high degree of accuracy Preferred knowledge of applicable federal and state wage tax laws and compliance regulations surrounding payroll Preferred customer service experience Must have the ability to take initiative and manage multiple detailed tasks in a fast-paced, highly complex, and deadline-oriented service environment. Must be flexible and able to work overtime when necessary. Able to deal with difficult, sensitive, and confidential issues. Professional, articulate, and able to use good independent judgment and discretion. Understanding, embrace, and embody DP Core Values. These core values, clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all our decisions. Community: We are stronger together than apart. Connection to our communities helps us better connect with ourselves and have a positive impact on both. Knowing and caring for each other helps to deepen trust and partnership which brings clarity and purpose to our work. GSD: Get Shit Done! Start right now and don't stop. WE are never done. Rise Above: Expectations, disagreements, ego, challenges - push yourself to become the best version of you. Passion: Bring passion to every day by creating meaningful impact in your work, for our clients, relationships, and our communities. Create Culture: Culture enhances our quality of daily life and increases opportunities for learning, understanding, and growth. DP NO SE Vera: Never get stuck. We find a way to make a way. Excellence: Don't let good be the enemy of great. Every single thing that you do matters! Company Perks: Robust 401k match program 💸 Significant paid time off plus company paid holidays 16 hours of community volunteer paid time off ⏰ Quarterly community-focused opportunities 🌍 Friday lunch 🍴 Close at 4pm on Fridays 🌞 Wellness and employee assistance programs Dominion Payroll is proud to be an equal opportunity employer and encourages veterans and those self-identified as diverse to apply. We are committed to providing an inclusive and welcoming environment for all members of our community. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All employment decisions are based on qualifications, merit, and business needs.

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Responsibilities The Representative, Carrier TL, will report directly to the Carrier Operations Manager, TL. As a Carrier Representative, TL, this individual will work as part of a team to manage Truckload Services and Brokerage business within EFW Truckload, a division of Estes Forwarding Worldwide. One will be responsible for all aspects of carrier operations with the EFW Truckload division, which will focus primarily on carrier service and shipment management. You will ensure proper execution of standard operating procedures, key performance indicators, and other account metrics daily. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Accountable for maintaining profitable, cost-efficient Truckload operations, guiding and supporting all sales efforts, and ensuring compliance with all company policies and procedures as well as any regulatory guidelines. Maintains and grows positive, productive career relations while managing daily resolution of issues. Continuously improve processes to ensure excellent carrier relations. Work directly with the Manager, Station TLB, to ensure the station is using the appropriate mix of multimodal providers and assist in the implementation and compliance measurements of external service partners. Ensure that freight is being expedited in a safe and timely manner and that the station provides a safe and professional environment for all staff. Provide the Manager, Station TLB, with daily guidance and support on any issues relating to Truckload operations communication. Support and promote the company's core values. On-call schedule required as requested. Regular attendance is required. Comply with company C-TPAT and TSA security procedures. Perform other duties as assigned. Qualifications The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required. SKILLS AND ABILITIES Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications. Proven competence to communicate clearly and persuasively with all levels of an organization. A team player with a high level of energy and self-motivation. Attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines. Ability to identify issues, requirements, and opportunities involved in customer service. Ability to manage all financial aspects of a designated station. Experience managing external service providers (airline, cartage, truckload, line-haul). Excellent spelling, grammar, and written/oral communication skills. Ability to plan, organize, manage multiple projects, and set priorities. Ability to work independently or in a team setting, in a fast-paced environment. Maintain stable performance under pressure or opposition, acceptably handle stress to others and the organization. Must be mentally and emotionally capable of handling a high-stress environment. Ability to read and interpret complex business and/or technical documents. Ability to write comprehensive reports and detailed business correspondence. Ability to work with managers or directors and communicate ambiguous concepts. Ability to present to groups across the organization. Ability to solve problems with various concrete variables through semi-standardized solutions that require some ingenuity and analysis. Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems. Must be eligible to work in the United States. At this time, EFW will not sponsor a new applicant for employment authorization for this position. EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. SUPERVISION Position functions with supervision. EDUCATION/EXPERIENCE Minimum of a Bachelor's degree (or equivalent) and 5-7 years of experience in the Transportation industry. However, a combination of experience and/or education will be taken into consideration LICENSES/CERTIFICATIONS None required. TRAVEL None required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. Normal office situation. EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.

Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. **About the role** Trustmark is looking for a Call Center Representative to join the team. Responsible for responding to high volume of inbound client/customer requests and inquiries by providing information, processing basic customer profile changes, or directing requests to other functional business teams. Provides alternatives and options during phone calls; demonstrated ability to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key Accountabilities** + Researches and resolves high volume of complex customer inquiries and escalations, through a strong understanding of business rules, products and procedures. May be involved in retaining clients at risk of terminating. May support several blocks of business and multiple applications that administer those blocks. + Determines root cause and resolve client/customer issues, coordinating with internal departments as necessary. + Enters semi and non-routine client/customer updates into the appropriate system. + Serves as a team resource and mentor for new hires. + Participates in departmental/interdepartmental projects. + Provides back-up to the administrative processing area, when volumes increase. **Minimum Requirements** + High School Diploma or GED with 4 - 6 years of related experience. The compensation range for this role is (based on the corporate location in Lake Forest, Illinois): $24.38 - $35.23 per hour The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market. Brand: Trustmark In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview. Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status. Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. When you join Trustmark, you become part of an organization that makes a positive difference in people's lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we've changed their lives. At Trustmark, you'll be part of a close-knit team. You'll enjoy abundant opportunities to grow your career. That's why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what's ahead - and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.

We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service, we want to hear from you! Key Responsibilities: Customer Assistance: Provide detailed, knowledgeable responses to client inquiries via phone, email, and in-person, including travel options, destinations, and special requests. Travel Booking: Manage bookings for flights, hotels, tours, and transportation, ensuring a seamless experience for customers. Issue Resolution: Address any customer concerns or complaints promptly, ensuring swift and satisfactory resolutions. Personalized Service: Offer customized travel recommendations based on customer preferences and needs. Documentation & Billing: Accurately process bookings, issue invoices, and handle payment transactions. Relationship Building: Foster long-term relationships with customers, enhancing customer retention and satisfaction. Stay Informed: Keep up-to-date with the latest travel trends, industry regulations, and product offerings to better serve customers. Qualifications: Previous experience in a customer service or travel-related role is preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to work under pressure and handle customer issues efficiently. Knowledge of travel booking systems and industry regulations is a plus.

Country USA State Virginia City Richmond Descriptions & requirements About the role: Entry level sales at TQL is an opportunity to build a career with an industry leader that offers an award-winning culture and high earning potential with uncapped commission. This is more than just sales; you'll build relationships, negotiate freight deals, solve complex logistics issues and manage shipments from pickup to delivery. No experience necessary: we offer a paid, hands-on formal training program in sales and logistics. What's in it for you: * $40,000 - $50,000 minimum compensation your first year, based on education * Uncapped commission opportunity * Our average sales representative hits six figures after three years of selling * Want to know what the top 20% earn? Ask your recruiter Who we're looking for: * You compete daily in a fast-paced, high-energy environment * You're self-motivated, set ambitious goals and work relentlessly to achieve them * You're coachable, enjoy solving problems and thinking on your feet * College degree preferred, but not required * Military veterans encouraged to apply What you'll do: * Receive 6 months of direct training from experienced Logistics Account Executives * Help your account executive solve customer needs, find carriers for time-sensitive freight and manage daily operations * Participate in hands-on and virtual training sessions * Develop negotiation skills through prospecting and cold calling * Build your book * Use your training to meet sales metrics and become eligible for commission * Establish relationships to close new customers * Negotiate prices with customers and carriers * Resolve freight issues to ensure timely pickup and delivery What you need: * Elite work ethic, 100% in-office * Strong negotiation skills with ability to handle conflict * Entrepreneurial mindset and exceptional customer service Why TQL: * Certified Great Place to Work with 800+ lifetime workplace award wins * Outstanding career growth potential with a structured leadership track * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Optional paid relocation with sign-on bonus to the Greater Cincinnati area with TQL's Fast Track Program * Perks including employee discounts, financial wellness planning, tuition reimbursement and more Where you'll be: 300 Arboretum Place, Richmond, Virginia 23236 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *

Job Details Richmond, VA $18.00 - $21.00 Description At Capital Area Health Network, we are committed to more than just providing healthcare-we are dedicated to transforming lives through compassion, excellence, and purpose-driven service. As a valued member of our mission-focused medical team, you'll be part of a culture that fosters our CAHN Cares: Compassion-We treat every person with dignity and fairness, embracing all and ensuring no one is alienated or discriminated against. Accountability-We safeguard the confidentiality of our patients and staff and are transparent in reporting to stakeholders and the community. Reverence-We answer a higher call to serve, uplift those in need, and create a community rooted in mutual respect and shared humanity. Excellence-We are committed to continuous learning and professional development, ensuring the delivery of culturally responsive, high-quality care. Stewardship-We responsibly manage our resources to benefit both the organization and the community we serve. We offer comprehensive primary care, dental services, and behavioral health support to our patients, ensuring every individual receives the quality care they deserve, regardless of background or circumstance. Our mission is clear: To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life. Discover a place where your work makes a difference. Discover Capital Area Health Network. JOB SUMMARY Capital Area Health Network's Call Center Representative will be responsible for answering inbound phone calls for Capital Area Health Network's Call Center department and must have strong verbal communication skills. The position includes scheduling medical appointments and transportation for new and existing patients. ESSENTIAL FUNCTIONS • Answer phones and respond to online appointment requests • Accurately schedule patient appointments for all physicians and locations using knowledge of the physician's specialty, schedule, and accepted insurances • Enter or verify all personal and billing information when scheduling appointments for New or Established patients • Obtain identification data, insurance, and income information, etc. • Accurately schedule all appointments with Transportation Requests in coordination with the Transportation Department • Identify, research, and resolve patient issues using eClinicalWorks (Capital Area Health Network's EHR) and contact other CAHN employees when necessary • Educate the patients about the importance of making and keeping an appointment • Provide educational information to all patients, including, but not limited to, a detailed and accurate explanation of the CAHN's system of care and services, information regarding scheduling appointments, including how and when to cancel appointments, and any information provided by the management team and/or staff • Recognize, document, and alert the supervisor of trends in patient calls. • Update patient information in Electronic Health Record (eClinical Works) • Perform other administrative duties and related tasks as assigned by the management team and staff. • Adhere to all CAHN standards, guidelines, policies, and procedures • Perform other duties as assigned by supervisor Schedule: Monday - Friday, the hours of operation, 8:00 am- 5:00 pm, with potential extended hours. EDUCATION AND EXPERIENCE • High school diploma, GED, or equivalent (minimum) • One to three years of progressive customer service experience. • Experience in a call center and/or medical office is highly desirable. • Familiarity with eClinicalWorks is a plus. • Basic office skills: typing, faxing, scanning, and telephone etiquette. KNOWLEDGE, SKILL, ABILITIES, AND OTHER CHARACTERISTICS • Customer Service - the individual must have excellent customer service skills and the ability to utilize these skills with internal and external customers • Confidentiality- the individual must be knowledgeable of the HIPAA guidelines and must keep all patient information confidential • Communication - the individual must possess outstanding verbal and written communication skills. • Flexible - the individual must be able to work a flexible schedule and attend and support CAHN events outside of regular business hours. • Problem-solving - the individual must possess excellent problem-solving skills. • Detail-Oriented - the individual must be able to easily observe details and make a quick and efficient analysis • Autonomous - the individual can work alone and manage tasks efficiently • Proactiveness - the individual analyzes problems and demonstrates initiative in solving without much direction. • Multi-task - the individual must be able to multitask in a high-stress, fast-paced environment. • Motivation - the individual must have the ability to be a self-starter without requiring additional prompting by the supervisor. • People Skills- the individual has excellent people skills, which include listening and exercising patience. • Punctual - the individual can be on time to work and to all CAHN functions. • Commitment-the individual must know and can commit to CAHN's mission, vision, and values BENEFITS Your Benefits at Capital Area Health Network (CAHN): We value our team, and it shows in our benefits. As a CAHN employee, you'll enjoy: Health Coverage • Medical Insurance • Dental Insurance • Vision Insurance • Secondary Gap Insurance • Prescription Drug Plan • Supplemental Policies through Colonial Life Financial Security • Short-Term Disability • 401(k) Retirement Plan with up to 3% Company Match • Employer-Sponsored Short-Term Disability • Employer Paid Life and AD&D Work-Life Balance • Paid Time Off (PTO) Accrued as of Day 1 • Self-Care Floating Holidays • 8.5 Paid Holidays Additional Support • Employee Assistance Program (EAP) • Public Service Loan Forgiveness We're committed to supporting your well-being, at work and beyond. QUALIFICATIONS To perform this job successfully, the employee must be able to perform each essential function, as well as meet the physical and mental requirements, satisfactorily. The requirements listed above are representative of the knowledge, skills, abilities, and other characteristics required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. DISCLAIMER This position carries a high risk of exposure to infectious agents, including HIV, hepatitis, and TB. The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job proficiently. This is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation. Qualifications Education and Experience: High school diploma or equivalent required. Associate or bachelor's degree in healthcare administration, business, or related field preferred. Required Knowledge, Skills and Abilities: Minimum of 2-3 years of supervisory experience in a call center or customer service environment. Experience in a healthcare setting, preferably in an FQHC or community health center, is strongly preferred. Working knowledge of EHR systems (e.g., eClinicalWorks, NextGen, Epic) is a plus. Skills: Excellent communication, interpersonal, and leadership skills. Strong problem-solving and conflict-resolution abilities. Proficiency in Microsoft Office Suite. Bilingual (English/Spanish or other language commonly spoken by patient population) preferred. Work Environment & Physical Demands: Office Ability to sit for extended periods and use a computer and telephone headset. Occasional lifting of office supplies or materials under 20 lbs. Our Core Values “Values that matter…because CAHN C.A.R.E.S.” Compassion Accountability Reverence Excellence Stewardship Commitment to Diversity, Equity, and Inclusion: Capital Area Health Network is an Equal Opportunity Employer. Our intention is to be an organization that shows up for people, enabled by a culture of belonging that is rooted in diversity, equity and inclusion and reflective of the people and community we serve. We commit ourselves to enabling a workplace and a world where everyone feels they belong and unlocking potential for people everywhere. When no one gets left behind, when we move forward together, we can create limitless possibilities for all. NOTE: Capital Area Health Network reserves the right to modify, interpret, or apply this , as it desires. This in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”. The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.

Capital Area Health Network's Call Center Representative will be responsible for answering inbound phone calls for Capital Area Health Network's Call Center department and must have strong verbal communication skills. The position includes scheduling medical appointments and transportation for new and existing patients. This position is for extended hours that will be subject to the schedule below. Responsibilities: Answer phones and respond to online appointment requests Accurately schedule patient appointments for all physicians and locations using knowledge of the physician's specialty, schedule, and accepted insurances Enter or verify all personal and billing information when scheduling appointments for New or Established patients Obtain identification data, insurance and income information, etc. Accurately schedule all appointments with Transportation Requests in coordination with Transportation Department Identify, research, and resolve patient issues using eClinicalWorks (Capital Area Health Network's EHR) and contact other CAHN employees when necessary Educate the patients about the importance of making and keeping an appointment Provide educational information to all patients including, but not limited to; a detailed and accurate explanation of the CAHN's system of care and services, information regarding scheduling appointments, including how and when to cancel appointments, and any information provided by the management team and/or staff Recognize, document, and alert the supervisor of trends in patient calls. Update patient information in Electronic Health Record (eClinical Works) Perform other administrative duties and related tasks as assigned by the management team and staff. Adhere to all CAHN standards, guidelines, policies and procedures Perform other duties as assigned by the supervisor Experience: One to three years of progressive customer service experience. Experience in a call center and/or medical office is highly desirable. Familiarity with eClinicalWorks is a plus. Basic office skills: typing, faxing, scanning, and telephone etiquette. Schedule: Monday - Friday, the hours of operations, 8:00 am- 5:00 pm, potential extended hours may include up to 8:00 pm on weekdays and 9:00 am- 1:00 pm on select Saturdays. Education: High school diploma, GED, or equivalent (minimum) Benefits: Medical Insurance Dental Insurance Vision Insurance Short-Term Disability Paid Time Off accrual 401k with company match (up to 3%) Employee Assistance Program

Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference. Why Maximus? - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Competitive Compensation - Quarterly bonuses based on performance included! Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Fluency in languages (English and Spanish) - Six months of customer service experience - Excellent soft phone skills - Good computer navigation skills - A quiet and distraction free work area #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.50 Maximum Salary $ 16.50

This position receives calls and assists customers with request for services. This job documents all incoming call request promptly, following all SRC policies and guidelines. This job coordinates and dispatches appropriate Plant Operations, Food & Nutrition, Transportation or other Support Services personnel as needed. This job also prioritizes the appropriate level of service to be consistent with the immediate need.Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of one (1) year of work experience in a healthcare setting Minimum of two (2) years experience using a personal computer and typing 45+ WPM (typing test may be required) Previous experience with a variety of software applications including word processing, spreadsheets, database, e-mail, etc. Experience PREFERRED: Previous experience preferably in a very active Call Center environment Previous experience in call/radio dispatching Previous experience using medical terminology Education/training REQUIRED: High school diploma or equivalent Education/training PREFERRED: Completion of some college course work Independent action(s) required: Answers incoming calls courtesy and respectfully, introducing self and welcome greeting. Updates and maintains information in departmental database. Handles and dispatches work orders within specified guidelines as outline by departmental policies and procedures. Uses independent judgment in responding to emergencies. Supervisory responsibilities (if applicable): N/A Additional position requirements: Incumbent must be flexible with work schedules according to department staffing of shift requirements and will be required to work some weekends and holidays as assigned. Must maintain a neat and tidy working environment and adheres to the dress code requirements in accordance with VCUHS and departmental policies and procedures. Age Specific groups served:All Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting less than 20 lbs. Activities: Prolonged sitting Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change, Noisy environment EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. Celerion is currently seeking a Call Center Representative to join our Glen Allen, Virginia team! Do you enjoy providing excellent customer service? If so, we may have the position for you! We have a Part-time benefitted position available that will work 30-35 hours per week. In this role, you will answer inbound calls and make outbound calls to/from the public interested in information regarding tobacco study participation. Other duties include collecting and entering participant information into our computer database system, promoting additional study participation and referrals from current study participants, and making reminder call-outs to study participants that are registered for screenings. Available Schedule:This position will be scheduled Monday-Friday between the hours of 11:30 am - 8:00 pm.Requirements: High School diploma or equivalent required Must demonstrate excellent communication skills Must demonstrate commitment to providing outstanding customer service Able to sort information and interpret written and verbal instructions Accuracy and attention to detail Previous Call Center experience preferred Data entry experience preferred One year sales, telemarketing, promotional, public relations or related experience preferred Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes on a daily basis According to the Code of Virginia 18.2-371.2B, employees must be 21 years of age to work around tobacco products. $18 - $18 an hour Celerion Values: Integrity Trust Teamwork Respect Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The ideal candidate will be responsible for assiting customers in a busy call center environment and being able to determine the nature of the call and directing accordingly. Duties may include but not limited to: Processing the complaints Filing requests for customers and distribution centers Tracking shipments and orders Preparing reports Various administrative duties: distributing mail, filing, faxing, processing forms, auditing documents, and data input ***This position requires candidates with a great work ethic and a great attendance record.*** Qualifications 3+ years experience in the customer service field Previous administrative and/or call center experience is a major plus Additional Information Shift: Monday-Friday, any time between 7:00AM-7:30PM Pay Rate: $10.00

PRIMARY FUNCTION: The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies. JOB DUTIES AND RESPONSIBILITIES: Teller Responsibilities: Establishes member relationships through quality service and cross selling VACU products/services to meet member needs Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc. Disburses cash accurately and maintains a cash drawer, balancing it daily Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies. Maintains adequate cash and/or cash limits as required by VACU policy Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representatives Member Service Responsibilities: Responsible for opening Memberships Responsible for opening all types of deposit accounts Able to provide assistance and maintenance on all deposit and loan accounts Referral based lending knowledge Assesses each member's financial needs to identify, cross-sell opportunities and expand relationships Make appropriate referrals to deepen member relationships Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership Engage members and prospective members in a professional and courteous manner in person and over the phone Demonstrates flexibility around the daily needs of the members and the branch Possesses leadership skills to properly self-manage and guide co-workers consistently Possesses lobby leadership skills in order to maximize exceptional member experience Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security Answers member inquiries and cross-sells products and services of the credit union when appropriate. Responsible for handling member transactions quickly and efficiently in a courteous manner within established policies and procedures and to identify and assist in member needs in a proficient and professional manner Meets member needs by maintaining appropriate knowledge of all VACU products and services Answers the phone and responds to member phone inquiries professionally and accurately Building and retaining member relationships by performing follow - up and courtesy calls to members. Meets expectations in all areas of teller and MSR performance documentation including service quality, operations, and sales Provides quality service by following all member service expectations Handles troubleshooting and special assignments in support of supervisor. Responsible for ensuring that business goals and individual member service and sales goals are consistently met. Responsible for delivering high quality service and needs based sales to members Required notary certification. Must stay informed of all notary rules and regulations. Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy. Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents. Other duties may be required and assigned by the supervisor JOB QUALIFICATIONS: Knowledge: Thorough understanding of products and services offered by financial institutions preferred Skills: Satisfactory computer skills required. Abilities: Positive and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner. Minimum Education and Experience: Minimum of high school diploma or equivalent. Some college education or business courses preferred. Customer/member service experience, preferably at a financial institution Cash handling/business experience at a financial institution Knowledge of TCD transaction and settlement procedures PHYSICAL REQUIREMENTS: This job requires the ability to sit and stand for long periods of time. This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.

This position is often the first point of contact with Atlantic Vision Partners and plays an essential role creating a welcoming and creating a quality patient experience. Call Center Associates play an essential role in accommodating patient, provider, and staff needs by scheduling appointments timely and efficiently. ESSENTIAL FUNCTIONS: 1. Acute focus to manage and maintain the scheduling templates. 2. Forecasting potential schedule conflicts and proactively communicating with the Practice Manager to minimize inefficiency and/or a poor patient experience. 3. Answers and manages large amounts of incoming patient and provider calls professionally and effectively. 4. Documents call details clearly and concisely in alignment with AVP standards 5. Enters patient data into registration and medical records systems. 6. Obtains necessary information from patients, physicians, and/or staff to identify prerequisites and time requirements for scheduling specific appointments. 7. Schedules patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients 8. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. 9. Modifies the schedule to accommodate emergency situations. 10. Provides patients with pre-service instructions and confirms appointment details 11. Investigate and direct patient inquiries to appropriate medical staff members and follow up to ensure satisfactory resolution 12. Collect and report data on topics such as patient encounters and inter-organizational problems, making recommendations for change when appropriate 13. Makes initial contact with cold call referrals 14. Conducts annual exam reminder calls 15. Exercises utmost diplomacy and tact to provide excellent customer service for patients 16. Initiate and maintain strong communication between Clinic Lead and Practice Manager, ensuring tactful solutions are created and implemented that benefit the overall clinic flow and patient experience. 17. Practices confidentiality and privacy protocols in all activities in compliance with AVP policies and HIPAA requirements. 18. Completes other functions as requested by management SKILLS AND ABILITIES: 1. Strong communication and out-going, positive interpersonal skills. 2. Problem-solving and analytical skills. 3. Attention to detail. 4. Ability to retain information and work with minimal supervision, after training 5. Empathetic personality with attention to patient's needs. 6. Strong organizational skills with attention to detail; ability to prioritize tasks. 7. Ability to work as a team member and uphold organizational standards and values. 8. Demonstrated computer literacy. REQUIRED COMPETENCIES 1. Excellent judgment, dependability, and conscientiousness. 2. Demonstrated high ethical standards and integrity. 3. Demonstrated accuracy and thoroughness; monitors own work to ensure quality. 4. Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy 5. Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed. 6. Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect. EDUCATION AND EXPERIENCE Minimum of high school education or GED. One year office experience, medical or ophthalmology preferred. Medical terminology helpful. Certificate(s) in medical office administration or similar is bonus. Ability to become quickly proficient on various computer and electronic health record systems. Job Details & Benefits • Seeking full-time applicants • Full-Time employees are eligible for: • Medical, Dental, and 401(k) through the company • Generous PTO plans and paid holidays

Join the 1 st Franklin team as a Loan Sales Representative. Salary: Starting at $17.00 per hour This position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Loan Sales Representative is knowledgeable of features of products and services to drive that exceptional customer experience. The LSR interviews customers utilizing professionalism, patience, curiosity, and a results-oriented manner. Principal Accountabilities and Key Activities Recommends product and services to support individual, branch sales goals, and customer expectations Markets branch products and services to customers and potential customers Conducts assigned collection calls of customer accounts to arrange payment Seeks opportunities to originate new loans with new and existing customers Develop knowledge of credit underwriting methods and sales tools Ensures customer information is correct and documents interactions Consistently meets or exceeds branch and individual goals Conducts dialogues with customers to identify and respond to needs in a timely and efficient manner Builds internal and external relationships Ensures customer confidentiality and privileged information is maintained Adheres to all 1FFC policies and procedures dialogues Complies with all State and Federal regulations Participates in personal development Exhibits knowledge of all 1FFC products Seeks additional opportunities and responsibilities Education, Qualifications and Experience High School Diploma or equivalent Ability to meet current Licensing requirements of various States and Federal regulators Demonstrate the ability to analyze relevant information and apply individual judgment Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings Ability to maintain confidential business and personal information Action and result focused Strong communication skills (verbal / written / interpersonal) Proficient with MS Office Suite products Must possess a valid driver's license and the ability to operate an automobile About Us: 1 st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 350 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.

OES Equipment, part of the DPR Family of Companies, is a fast-paced supply and rental equipment company in the construction industry. We are seeking a motivated Inside Sales Representative to serve as a key customer contact and resource for our clients in the greater Richmond, VA area. This role requires a positive and outgoing attitude, attention to detail, the ability to be a team player and to provide excellent customer service, act as the subject matter expert for our product lines and services as well as ensure customer satisfaction through quality work and timely order fulfillment. Responsibilities will include but may not be limited to the following: Duties and Responsibilities Building key relationships to provide outstanding customer service. Receiving, placing, and filling customer orders. Providing and recommending solutions to the customer. Placing and receiving purchase orders. Quoting and invoice processing. Data entry and other miscellaneous office management tasks as needed. Required Skills and Abilities Proven success in a sales and customer focused environment. Excellent listening and communication skills. Intermediate proficiency in Microsoft Office Suite. Strong work ethic and a “can-do” attitude. Ability to work in both a team environment and independently. Education and Experience 1-2+ years of sales experience required. Construction supply and equipment industry knowledge preferred. Experience with RentalMan (Wynne Software) a plus. Knowledge of Coupa (P2P software) preferred. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 50 pounds at times. DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. Explore our open opportunities at ********************

Job Details Richmond, VADescription At Capital Area Health Network, we are committed to more than just providing healthcare-we are dedicated to transforming lives through compassion, excellence, and purpose-driven service. As a valued member of our mission-focused medical team, you'll be part of a culture that fosters our CAHN Cares: Compassion - We treat every person with dignity and fairness, embracing all and ensuring no one is alienated or discriminated against. Accountability - We safeguard the confidentiality of our patients and staff and are transparent in reporting to stakeholders and the community. Reverence - We answer a higher call to serve, uplift those in need, and create a community rooted in mutual respect and shared humanity. Excellence - We are committed to continuous learning and professional development, ensuring the delivery of culturally responsive, high-quality care. Stewardship - We responsibly manage our resources to benefit both the organization and the community we serve. We offer comprehensive primary care, dental services, and behavioral health support to our patients, ensuring every individual receives the quality care they deserve-regardless of language, background, or circumstance. Our mission is clear: To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life. Discover a place where your work makes a difference. Discover Capital Area Health Network. JOB SUMMARY Capital Area Health Network's Bilingual Call Center Representative (English/Spanish) will be responsible for answering inbound phone calls for CAHN's Call Center department and must have strong verbal communication skills in both English and Spanish. The position includes scheduling medical appointments and transportation for new and existing patients while ensuring culturally and linguistically appropriate service. ESSENTIAL FUNCTIONS Answer phones and respond to online appointment requests in both English and Spanish. Accurately schedule patient appointments for all physicians and locations using knowledge of each provider's specialty, schedule, and accepted insurances. Enter or verify all personal and billing information when scheduling appointments for new or established patients. Obtain identification data, insurance, and income information as needed. Accurately schedule all appointments with transportation requests in coordination with the Transportation Department. Identify, research, and resolve patient issues using eClinicalWorks (CAHN's EHR) and contact other CAHN employees when necessary. Educate patients-verbally and in writing-about the importance of making and keeping appointments. Provide clear and culturally appropriate educational information to all patients, including an overview of CAHN's services and scheduling procedures. Recognize, document, and alert the supervisor of trends in patient calls. Update patient information in the Electronic Health Record (eClinicalWorks). Perform other administrative duties and related tasks as assigned. Adhere to all CAHN standards, guidelines, policies, and procedures. Perform other duties as assigned by the supervisor. SCHEDULE Monday - Friday, 8:00 a.m. - 5:00 p.m. (with potential for extended hours). EDUCATION AND EXPERIENCE High school diploma, GED, or equivalent (minimum). One to three years of progressive customer service experience. Experience in a call center and/or medical office is highly desirable. Fluency in both English and Spanish (required). Familiarity with eClinicalWorks is a plus. Basic office skills: typing, faxing, scanning, and telephone etiquette. KNOWLEDGE, SKILLS, ABILITIES, AND CHARACTERISTICS Bilingual Communication - Must possess strong verbal and written communication skills in English and Spanish, with the ability to clearly and compassionately assist patients in both languages. Customer Service - Excellent customer service and interpersonal skills with internal and external customers. Confidentiality - Knowledge of HIPAA guidelines and commitment to maintaining patient confidentiality. Flexibility - Able to work a flexible schedule and support CAHN events outside of regular business hours. Problem Solving - Strong analytical and resolution skills. Detail-Oriented - Able to observe details and complete tasks accurately and efficiently. Autonomous and Proactive - Capable of working independently, showing initiative, and managing time effectively. Multi-Tasking - Able to handle multiple priorities in a fast-paced environment. Motivated and Reliable - A self-starter who demonstrates consistency, punctuality, and accountability. Commitment - Dedicated to CAHN's mission, vision, and values, and committed to providing equitable, culturally competent care. BENEFITS Your Benefits at Capital Area Health Network (CAHN): We value our team, and it shows in our benefits. As a CAHN employee, you'll enjoy: Health Coverage Medical, Dental, and Vision Insurance Secondary Gap Insurance Prescription Drug Plan Supplemental Policies through Colonial Life Financial Security Short-Term Disability 401(k) Retirement Plan with up to 3% Company Match Employer-Sponsored Short-Term Disability Employer-Paid Life and AD&D Insurance Work-Life Balance Paid Time Off (PTO) accrued from Day 1 Self-Care Floating Holidays 8.5 Paid Holidays Additional Support Employee Assistance Program (EAP) Public Service Loan Forgiveness We're committed to supporting your well-being-at work and beyond. QUALIFICATIONS To perform this job successfully, the employee must be able to perform each essential function satisfactorily and meet the physical and mental requirements of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. DISCLAIMER This position carries a high risk of exposure to infectious agents, including HIV, hepatitis, and TB. The above duties and responsibilities are essential job functions subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job proficiently. This is not intended to be an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other job-related instructions as requested by their supervisor, subject to reasonable accommodation. Qualifications Education and Experience: High school diploma or equivalent required. Associate or bachelor's degree in healthcare administration, business, or related field preferred. Required Knowledge, Skills and Abilities: Minimum of 2-3 years of supervisory experience in a call center or customer service environment. Experience in a healthcare setting, preferably in an FQHC or community health center, is strongly preferred. Working knowledge of EHR systems (e.g., eClinicalWorks, NextGen, Epic) is a plus. Skills: Excellent communication, interpersonal, and leadership skills. Strong problem-solving and conflict-resolution abilities. Proficiency in Microsoft Office Suite. Bilingual (English/Spanish or other language commonly spoken by patient population) preferred. Work Environment & Physical Demands: Office Ability to sit for extended periods and use a computer and telephone headset. Occasional lifting of office supplies or materials under 20 lbs. Our Core Values “Values that matter…because CAHN C.A.R.E.S.” Compassion Accountability Reverence Excellence Stewardship Commitment to Diversity, Equity, and Inclusion: Capital Area Health Network is an Equal Opportunity Employer. Our intention is to be an organization that shows up for people, enabled by a culture of belonging that is rooted in diversity, equity and inclusion and reflective of the people and community we serve. We commit ourselves to enabling a workplace and a world where everyone feels they belong and unlocking potential for people everywhere. When no one gets left behind, when we move forward together, we can create limitless possibilities for all. NOTE: Capital Area Health Network reserves the right to modify, interpret, or apply this , as it desires. This in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”. The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.