Representative jobs in Somerville, MA - 2,594 jobs

A leading Boston-based hospital is seeking a compassionate, detail-oriented Patient Representative to serve as a primary point of contact for patients and families. This role plays a critical part in supporting the patient experience by providing administrative, communication, and coordination support in a fast-paced clinical environment. No prior healthcare experience is required; however, candidates with experience in healthcare, customer service, or patient-facing roles are encouraged to apply. Key Responsibilities Serve as an initial point of contact for patients, families, and visitors Assist with patient check-in, registration, and appointment coordination Respond to patient inquiries in person, by phone, and electronically with professionalism and empathy Maintain accurate patient records and documentation in accordance with hospital policies Verify patient insurance coverage, eligibility, and required authorizations; identify discrepancies and escalate issues as needed in coordination with billing and clinical teams Coordinate with clinical and administrative teams to ensure smooth patient flow Provide clear guidance regarding hospital processes, forms, and next steps Support patient satisfaction initiatives and help resolve basic concerns or issues Ensure compliance with privacy, confidentiality, and HIPAA requirements Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred Must have prior customer service experience and an interest in healthcare Strong interpersonal and communication skills Ability to remain calm and professional in sensitive or high-pressure situations Excellent attention to detail and organizational skills Basic computer proficiency and comfort learning new systems Prior experience in healthcare, medical offices, or patient-facing roles is preferred but not required Ideal Candidate Profile Compassionate and patient-focused Reliable, punctual, and professional Comfortable working in a structured hospital environment Strong problem-solving skills with a service-oriented mindset Open to learning healthcare processes and systems Work Environment & Schedule Monday through Friday Boston neighborhood hospital setting Training period followed by a hybrid schedule with four days onsite per week Collaborative, mission-driven workplace focused on patient care and service excellence What This Role Offers Entry point into a healthcare environment with training provided Opportunity to make a meaningful impact on patient experiences Stable role within a respected Boston healthcare institution Competitive compensation and benefits *Quoted hourly range does not guarantee the hourly offer. Offers will be determined by variables such as years of experience, education level, etc. by the client.** **This job posting is being posted on a clients behalf by an agency. For confidentiality reasons, this is not the original/exact job description. Specific details will be provided to candidates that are invited to interview with the client.**

About the Company Job Title : Customer Service Representative Worksite : Onsite Duration : 3+ Months About the Role Job Description: Qualifications: Exceptional communication and organizational skills. Strong attention to detail, especially in recordkeeping and compliance. Previous experience in customer service, sales, or biotech preferred. 2+ years of service or relevant experience preferred. Responsibilities: Achieve daily, weekly, and monthly goals. Comply with assigned schedules, assignments, and productivity metrics. Promptly, efficiently, and accurately contact existing customer or lead database. Assure the quality, integrity, and accuracy of client information. Master product information for accurate dissemination to customers. Comply with standard operating procedures and instructions within a quality management system. Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service. Successfully resolve customer challenges. Handle escalated customer issues as needed. Build and maintain strong customer relationships. Promote an open communication model and a positive teamwork environment. Partner with Customer Service Management to assist with new-hire training, as needed. Participate in continuous improvement projects within the department. Participate in cross-functional improvement initiatives. Required Skills: Exceptional communication and organizational skills.

Rate: $21 per hour to $23 per hour upon completion of training (60 days) Schedule: 8:30AM-5PM Who We're Looking For We are looking for dependable, detail-oriented individuals who want to be part of a growing, mission-driven team. As a member of our Customer Service Team, you'll work in a supportive, positive culture surrounded by people who care about doing great work and helping others. We are interested in candidates who demonstrate motivation, ownership, and a willingness to grow in their role-not someone just looking to clock in and out. If you're ready to contribute to a company that values performance, learning, and team collaboration, this may be the opportunity for you. Position Summary As a Customer Service Representative at Medicare Joe , you'll be the first point of contact for our clients-providing high-quality service and support as they navigate their Medicare coverage. You'll begin as a Customer Service Trainee, mastering the basics of Medicare support, tools, and communication. Upon successful completion of your training, you'll advance into the Advisor role where you'll handle more complex service needs and provide internal support to our sales team. This is a full-time, onsite role that plays a vital part in client satisfaction, internal coordination, and our day-to-day operations. About Medicare Joe We are Medicare Joe , one of the fastest-growing insurance agencies in the country. We provide expert Medicare education and guidance to seniors, helping them select the health plan that best fits their needs. We are growing by the day, and our mission is to simplify the Medicare process and serve every client with clarity, compassion, and integrity. We are resourceful and results-driven in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are accountable, team-oriented, and act with integrity. We Provide: Hands-on training and development for the Medicare space Clear promotion track from Trainee to Advisor within 60-90 days Structured support from managers and senior team members Opportunities for long-term growth in operations, licensing, or leadership A professional yet fun and collaborative work environment Performance Objectives Learn and apply basic Medicare knowledge Complete our 60-day onboarding and training curriculum Handle 20-40 calls and texts/day with professionalism Complete 20-30 daily client service tasks and follow-ups Answer Medicare-related questions with confidence and clarity Support agents by prepping clients for transfers and resolving escalated issues Handle claim and carrier concerns with efficiency and ownership Use internal systems (CRM, GHL) to manage all client documentation Take full ownership of your customer interactions and tasks by end of day Collaborate with leadership to resolve client issues Participate in feedback sessions and ongoing coaching Key Competencies Professional, friendly communication-both written and verbal Organized and efficient with daily task management Comfortable using Google Workspace (Docs, Sheets, Drive) and Microsoft Office (Word, Excel, Outlook) for communication and documentation Strong problem-solving skills and ability to take initiative Willingness to learn and grow through coaching Ability to manage high volume and multitask under pressure Detail-oriented and accurate with documentation Team player with a positive attitude Committed to delivering a high standard of service Education & Experience Bachelor's degree (preferred) 1+ year in customer service, admin, or healthcare support roles Experience with CRM tools or inbound call handling is a plus Must be comfortable working in a fast-paced, collaborative office Physical Requirements Prolonged periods sitting at a desk, using a computer and phone Must be able to communicate clearly over the phone and in person Onsite presence required in our Lincoln, RI office (this is not a remote role) Benefits 401(k) with company match Paid vacation time (2 weeks after 3 months of employment) Paid holidays Paid professional training & development Paid continuing education for compliance and licensing Company and individual performance incentives

This is a 13 weeks contract assignment with one of the large Health System based out of Massachusetts state. Duration: 13 weeks Shift: Days (7:30 AM-4:00 PM (8-hour shift) Position Overview: In this role, you will manage a high volume of inbound calls while delivering professional and efficient patient support. Responsibilities include scheduling appointments, verifying patient information, coordinating referrals, and ensuring accurate documentation across systems. Key Responsibilities: Answer, screen, and process high call volumes using approved scripts and triage guidelines Schedule appointments using centralized scheduling systems and software applications Determine appropriate appointment type, provider, and urgency using independent judgment Verify and update patient demographic and payer information Obtain and document required referrals for scheduled visits Inform patients of visit preparation, required documentation, and diagnostic protocols Coordinate scheduling for office visits, diagnostic tests, and procedures Triage urgent calls and forward accurate messages to providers and staff Resolve scheduling issues and respond to provider email requests professionally

Auto Claims Representative to $47K - Lauch Your Career! Our client, a leading insurance organization, is seeking an Auto Claims Representative to manage automobile property damage claims while delivering exceptional customer service. As part of a growth-oriented training program, you'll investigate claims, assess liability, and ensure timely resolution. Position Details: Location: Boston, MA Work Model: Hybrid Degree: Preferred Responsibilities include analyzing policy provisions to determine coverage; investigating auto accidents and gathering documentation; negotiating and settling claims within authority limits; maintaining accurate records and follow-up systems; coordinating with vendors and internal teams to resolve disputes; initiating subrogation processes when applicable; and managing phone and email communications to ensure timely updates. The ideal candidate possesses strong organizational and multitasking skills; excellent verbal and written communication abilities; proficiency in Microsoft Office Suite; ability to handle sensitive situations with professionalism; and a customer-focused mindset with adaptability to manage multiple priorities. Enjoy a role that offers comprehensive benefits, long-term career growth, and a supportive team environment committed to your success! Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Qualifications: Must have SAP experience and be able to work with Microsoft office systems. Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping. We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented. This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company. We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process. This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge. In addition, we would prefer this person to be able to contribute in a corporate setting.

Role : Service Representative - CL Customer Service Center Duration : 6 Months+ Mode: Hybrid (3 days per week onsite) Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment We are actively hiring multiple Service Representatives to join their Commercial Lines Customer Service Center team on a temp to hire basis, located at their corporate office in Worcester, MA. We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training) Position Overview/Summary: As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items. Responsibilities/Essential Functions: Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others. This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests. Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails. Provide timely, quality service to Agents, commercial policy holders, and vendors. May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests . Completes certificate of insurance and ID card requests within service level expectations. After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus. In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc. All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly. Key Measures of Success: Service Quality Productivity Education and Experience: College degree preferred but not required. Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service. Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources. Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience. Demonstrated professional telephone etiquette. Demonstrated ability to work well within a team environment . #TB_EN

We have a Unique opportunity to join our Call Center team as our newest Trainee in a full-time role. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who believes in the mission of a community bank, who gets excited about learning new things, strives to provide exceptional service and thrives in an environment where you'll be challenged every day. If being part of a team that gets to makes a difference, has an opportunity to learn about all aspects of our business and wants to fun along the way each day - then come join us! Position Overview: Assists UniPay customers with questions or issues regarding their accounts received via phone. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Position requires moderate knowledge of the UniPay product and/or services. Must have good communication and problem-solving skills. This is an entry level position with the intent to cross train to the "bank call center" skill set. Primary Accountabilities: Exceeds customers' service and sales expectations in an inbound call center environment. Occasionally required to make outgoing calls as requested. Accurately complete online account transactions, maintenance and service requests from UniPay customers Maintain an understanding of UniPay products and services, procedure, policies and appropriate regulatory issues. Cross-sell features of the UniPay services. Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objection. Strong work ethic and able to effectively manage multiple priorities and adapt to change within a fast-paced business environment. Meet Quality Assurance and cross-sell requirements and other key performance metrics with a strong attention to meeting daily service levels with accuracy. Provides branch teller and switchboard coverage as needed. Knowledge, Skills, Experience and Education: HS Diploma or equivalent required. Knowledge of customer service practices and technology highly preferred Experience in a call center environment helpful Minimum 1 year of previous banking or business experience required. Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately. Bilingual (Spanish or Portuguese) a plus Intermediate to advanced skills in Microsoft Office. Must be able to work without direct supervision, solve problems, perform under stressful conditions, use internet for research. Manage multiple priorities and adapt to change within a fast-paced business environment. Must have excellent oral, written, interpersonal, math and computer skills. About UniBank We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government. We are UniBank. Bank Different. Bank Unique. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. UniBank is committed to fair, competitive, and market-informed pay for our employees. The estimated base hourly rate for this position is $18.00/hr to $21.00/hr. Final hourly offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a positions pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in E-Verify.

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: The Sales Development Representative (SDR) plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, introducing them to modern solutions that can transform how they serve their communities. This role involves crafting and executing effective prospecting strategies, generating qualified leads, and coordinating product demonstrations for Account Executives. The ideal candidate should possess inherent sales skills, be motivated by results, and be dedicated to cultivating new business prospects. This entry-level position is designed for individuals eager to learn and grow within a fast-paced sales environment. You'll receive hands-on training, mentorship, and clear pathways for advancement. Responsibilities: Assess and evaluate market trends and customer needs to identify fresh business opportunities for OpenGov in the public sector Become a product expert on OpenGov's cloud-based platform, catering to local, state, special districts, and non-profits. Develop and endorse optimal prospecting strategies within assigned territory, in alignment with Account Executives and Customer Success managers, to meet monthly quotas for scheduled demos and qualified opportunities Cultivate high-quality meetings by utilizing tools such as Salesforce.com, LinkedIn and Outreach to generate daily inbound leads and establish credibility and rapport with potential customers Create and execute effective strategies for expanding business within designated prospect lists and other jurisdictional categories Clearly and persuasively communicate the value OpenGov offers to customers and promptly establish credibility and rapport with potential clients Maintain a high volume of prospecting calls and emails per week, while remaining adaptable and focused amid rapid changes. This entails customer interactions, delivering the benefits of our products, overcoming objections, and demonstrating in-depth expertise in one dedicated product suite. Attend trade shows and events, promoting our offerings and generating leads. Analyze and follow up with leads generated at conferences or events to ensure optimal opportunities are capitalized upon and effectively pursued Actively manage leads and apply expert analysis to ensure the prioritization of qualified leads Collaborate with the marketing team to ensure effective lead generation and conversion strategies are in place to drive new business growth Requirements and Preferred Experience: Bachelor's degree strongly preferred in Business, Finance, Accounting, or a related field. 0-2 years of experience in sales or a customer-facing role, including internships, campus jobs, or similar activities. Background in B2B, SaaS, finance, budgeting, and/or accounting is a plus. Familiarity with Salesforce or a similar CRM system is a plus. Excellent computer skills, including familiarity with G Suite and other business software. Self-motivated, creative, results-oriented, with a competitive drive and adaptability in fast-paced environments. Ability to stay focused, adaptable, and competitive in fast-paced environments. A genuine enthusiasm for learning about the sales process, technology, and the ever-evolving landscape of the gov-tech industry. Previous experience with cold calling, in-person sales meetings, or attending a sales Bootcamp is a plus. Passion for challenging the status quo and driving industry transformation An understanding of the unique challenges and opportunities within the government sector or related industries. Compensation: Boston, MA: $50,000 - $65,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started. A Team of Passionate, Driven People This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Compensation Range: $50K - $65K Apply for this Job

Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year. Join Our Dynamic Team and Make a Meaningful Impact! Are you a compassionate individual with a passion for helping others in need? Do you believe in the power of advocacy and want to transform lives in your community? If so, we have an exciting opportunity for you! At HFI, we are relentless advocates for individuals, their families, and our communities. We specialize in providing access to government sponsored benefits, income, and services for low-income and disabled individuals. We consider it our calling and life's work to improve their quality of life, and we're honored to do so. What You'll Do Participate in inbound/outbound call center operations to interview and screen members via phone to determine potential eligibility for entitlement programs. Educate members and their family on applicable Medicare programs and the importance of applying for the programs. Identify appropriate Medicare entitlement programs for members and facilitate enrollment if applicable. What We're Looking For Strong Communicator: Able to clearly articulate value, actively listen, and adapt messaging to different audiences. Resilient & Persistent: Handles rejection well and remains motivated to achieve goals despite objections. Persuasive & Solution: Oriented - Identifies pain points and positions solutions that meet member needs. Highly Organized & Efficient: Manages multiple leads, follows up consistently, and tracks progress in CRM systems. Minimum Qualifications Associate degree or equivalent work experience. 2+ years of call center experience handling high call volumes. Strong computer skills, including MS Office and web-based applications. Bilingual candidates (Spanish, Portuguese, Vietnamese, Chinese, Russian) are highly encouraged to apply. Work Schedule: Full-Time Hours (40 hrs./week) Monday - Friday. Variable Shifts: 11 am -7 pm or 12-8 pm. Why Join Us Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. Equal Opportunity: We value diversity and foster an inclusive work environment. Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. Competitive Compensation: Enjoy a competitive salary package with benefits. Flexible work options: Remote or Hybrid. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $45K - $47K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.

Department Center Staff Employment Type Part Time Location Wang YMCA Workplace type Onsite Compensation $16.50 - $17.00 / hour Reporting To Uchenna Obinabo-Mabazza Key Responsibilities Skills, Knowledge and Expertise Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

Job DescriptionDescription: Loan Services Representative DEPARTMENT: Lending FUNCTION Under the general supervision of the Consumer Lending Manager and Loan Services Supervisor, performs a variety of duties related to the servicing of all consumer, business and mortgage loan products and provides collection support as needed. ESSENTIAL FUNCTIONS: Provide loan service support to all members. Resolve questions and complaints to resolve billing and payment discrepancies; recommend corrective action where appropriate. Review system reports daily, weekly, monthly or as instructed by the Loan Services Perform loan servicing functions to include: Review loan files for compliance with Credit Union policy and state and federal regulations. Prepare reports of exception items and maintenance issues and verify that corrective action has occurred as necessary. Maintain recorded documents and original loan notes. Verify proper entry of loan information in the Core System Remit and track all recording documents for perfecting collateral liens. Track homeowners and vehicle insurance policies through the applicable third parties Process Escrow payments for real estate taxes and conduct Escrow Analysis Maintains accurate records of collection activity on delinquent accounts, including all action taken, record dates, times and synopsis of discussions. Assist with administering the Credit Union's overdraft program. Support collection efforts to include: Maintain accurate records of collection activity on delinquent and charged off share and loan accounts, including all action taken, record dates, times, and synopsis of discussions. Review mail log to verify receipt of promised amounts. Send and record evidence of collection notices and letters sent to debtors. Process collection payments and recovery amounts. Process repossessions and foreclosure. Prepare collection and overdraft reports as instructed. Complies with all applicable federal, state and local regulations. Maintain job knowledge and skill level needed to meet the requirements of the position ADDITIONAL RESPONSIBILITIES Perform all other necessary duties, as required for Loan Services Assist in any area of the Loan Services Department as required by the Loan Services Supervisor or Consumer Lending Manager. Maintains a required level of quality and quantity of work. Works within procedural limits of position. Ensure credit union confidentiality. Participate in educational conferences, seminars and workshops to maintain knowledge of federal and state rules and regulations PHYSICAL DEMANDS: Hand dexterity required to operate computer terminal and/or related equipment. Eye coordination required to operate computer/teller terminal. Sitting at desk or computer workstation for periods of time. Travels to Credit Union facilities/locations as required. Bending and stretching in work area. Speak and listen to members and explain credit union services. This position description covers the more prominent duties performed, and is not limited to other work duties that may be assigned. Requirements:

Acclaro Corporation is a pioneering medical device company specializing in innovating, developing, and bringing to market the game-changing solutions to address todays most challenging unmet needs in medical aesthetics and surgical fields. Committed to continuous innovations, Acclaro Corporation aspires to lead the energy-based medical device industry by aligning the latest technologies with market demand to deliver life-changing results for healthier and happier life for all men and women in the world. At Acclaro, we treat each team member like family. We give our employees a voice to help strengthen and grow our organization and encourage everyone to innovate, lead and create. We give our employees the support, recognition, and room to grow their careers. We all work together as one collective team! About the role We are seeking a motivated and results driven Inside Sales Representative to join our team and focus on selling service contracts for our portfolio of medical laser systems. This individual will play a key role in driving recurring revenue by engaging existing customers, uncovering opportunities within the installed base, and educating clients on the value of our service offerings. What you'll do Proactively contact existing customers to promote, upsell, and renew service contracts for medical laser equipment. Manage inbound inquiries related to service agreements, pricing, and coverage options. Partner with the field sales and service teams to identify target accounts and ensure high contract renewal rates. Clearly communicate the value proposition of service contracts, including uptime assurance, cost predictability, and compliance benefits. Track sales activities, pipeline progress, and results using CRM software. Achieve or exceed monthly and quarterly sales quotas for service contract revenue. Provide accurate quotes, follow up on proposals, and close business in a timely manner. Gather customer feedback and relay market insights to sales leadership and product management. Maintain a professional and customer-centric approach in all interactions. Qualifications Bachelors degree preferred; relevant experience may substitute. 5+ years of inside sales, telesales, or customer success experience; medical device or capital equipment industry experience strongly preferred. Proven ability to meet or exceed sales quotas. Strong phone presence, excellent communication, and active listening skills. Proficiency in CRM systems (Salesforce or similar) and Microsoft Office Suite. Ability to understand technical products and explain service benefits in simple terms. Self-motivated, organized, and able to manage multiple priorities. PIdc61bc6ac9a3-31181-39396227

Call Center Agent This is a 13 weeks contract assignment with one of the large Health System based out of Massachusetts state. Duration: 13 weeks Shift: Days (Friday, Saturday, Sunday, Monday) Job Summary: 1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services. 2. Registers, screens, and completes insurance checks for individuals seeking services. 3. Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis. 4. For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.) 5. Assigns and schedules initial assessments for urgent and emergent services. 6. Obtains insurance authorizations, processes referrals and obtains information and enters into Electronic Health Record (EHR). 7. Communicates to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs. 8. Demonstrates knowledge of services and resources available Job Requirements: Education Preferred: Bachelor's degree in HR , Psychology, or Sociology. Experience is required from a high-stress healthcare environment.

Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year. Join Our Dynamic Team and Make a Meaningful Impact! Are you passionate about helping others navigate complex systems and achieve life-changing outcomes? We are seeking a Member Liaison to join our growing team. In this essential role, you'll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval. You will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need. What You'll Do Manage and monitor a caseload of pending Social Security applications daily. Act as a liaison between members and government agencies, conducting outreach via phone calls and letters. Follow up with agencies to obtain status updates and advocate for expedited decisions. Prioritize tasks using reports and queries to meet performance benchmarks. Escalate complex or aging cases when necessary and recommend solutions. Provide excellent customer service by educating and counseling members about the Social Security application process. Accurately maintain demographic and case information in a proprietary database. Prepare documentation for appeals in case of application denial. Assist with team training, cross-training, and continuous improvement initiatives. Participate in departmental projects and committees as assigned. What We're Looking For Bachelor's degree in a related field or equivalent combination of education and experience. 1+ years of customer service or call center experience, preferably in healthcare. Familiarity with medical terminology and health insurance, preferred. Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply. Strong written and verbal communication skills; active listening a must. Proficiency in Microsoft Office, data entry, and CRM/database systems. Exceptional organizational skills and attention to detail. Ability to handle a high volume of outreach calls and manage multiple priorities. Emotionally mature with the ability to interact with a vulnerable population. Willingness to work flexible hours 11-7 pm or 12-8 pm shifts and contribute to a team-driven environment. Remote options are available M-F 40 hours per week. Why Join Us Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. Equal Opportunity: We value diversity and foster an inclusive work environment. Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. Competitive Compensation: Enjoy a competitive salary package with benefits. Flexible work options: Remote or Hybrid. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $42K-$45K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages. Top of Form Bottom of Form

Department Center Staff Employment Type Part Time Location Waltham YMCA Workplace type Onsite Compensation $16.00 - $17.00 / hour Reporting To Melissa Hinck Key Responsibilities Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

Full-time Description Loan Services Representative DEPARTMENT: Lending FUNCTION Under the general supervision of the Consumer Lending Manager and Loan Services Supervisor, performs a variety of duties related to the servicing of all consumer, business and mortgage loan products and provides collection support as needed. ESSENTIAL FUNCTIONS: Provide loan service support to all members. Resolve questions and complaints to resolve billing and payment discrepancies; recommend corrective action where appropriate. Review system reports daily, weekly, monthly or as instructed by the Loan Services Perform loan servicing functions to include: Review loan files for compliance with Credit Union policy and state and federal regulations. Prepare reports of exception items and maintenance issues and verify that corrective action has occurred as necessary. Maintain recorded documents and original loan notes. Verify proper entry of loan information in the Core System Remit and track all recording documents for perfecting collateral liens. Track homeowners and vehicle insurance policies through the applicable third parties Process Escrow payments for real estate taxes and conduct Escrow Analysis Maintains accurate records of collection activity on delinquent accounts, including all action taken, record dates, times and synopsis of discussions. Assist with administering the Credit Union's overdraft program. Support collection efforts to include: Maintain accurate records of collection activity on delinquent and charged off share and loan accounts, including all action taken, record dates, times, and synopsis of discussions. Review mail log to verify receipt of promised amounts. Send and record evidence of collection notices and letters sent to debtors. Process collection payments and recovery amounts. Process repossessions and foreclosure. Prepare collection and overdraft reports as instructed. Complies with all applicable federal, state and local regulations. Maintain job knowledge and skill level needed to meet the requirements of the position ADDITIONAL RESPONSIBILITIES Perform all other necessary duties, as required for Loan Services Assist in any area of the Loan Services Department as required by the Loan Services Supervisor or Consumer Lending Manager. Maintains a required level of quality and quantity of work. Works within procedural limits of position. Ensure credit union confidentiality. Participate in educational conferences, seminars and workshops to maintain knowledge of federal and state rules and regulations PHYSICAL DEMANDS: Hand dexterity required to operate computer terminal and/or related equipment. Eye coordination required to operate computer/teller terminal. Sitting at desk or computer workstation for periods of time. Travels to Credit Union facilities/locations as required. Bending and stretching in work area. Speak and listen to members and explain credit union services. This position description covers the more prominent duties performed, and is not limited to other work duties that may be assigned.

Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year. Join Our Dynamic Team and Make a Meaningful Impact! Are you passionate about helping others navigate complex systems and achieve life-changing outcomes? We are seeking a Member Liaison to join our growing team. In this essential role, you'll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval. You will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need. What You'll Do Manage and monitor a caseload of pending Social Security applications daily. Act as a liaison between members and government agencies, conducting outreach via phone calls and letters. Follow up with agencies to obtain status updates and advocate for expedited decisions. Prioritize tasks using reports and queries to meet performance benchmarks. Escalate complex or aging cases when necessary and recommend solutions. Provide excellent customer service by educating and counseling members about the Social Security application process. Accurately maintain demographic and case information in a proprietary database. Prepare documentation for appeals in case of application denial. Assist with team training, cross-training, and continuous improvement initiatives. Participate in departmental projects and committees as assigned. What We're Looking For Bachelor's degree in a related field or equivalent combination of education and experience. 1+ years of customer service or call center experience, preferably in healthcare. Familiarity with medical terminology and health insurance, preferred. Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply. Strong written and verbal communication skills; active listening a must. Proficiency in Microsoft Office, data entry, and CRM/database systems. Exceptional organizational skills and attention to detail. Ability to handle a high volume of outreach calls and manage multiple priorities. Emotionally mature with the ability to interact with a vulnerable population. Willingness to work flexible hours 11-7 pm or 12-8 pm shifts and contribute to a team-driven environment. Remote options are available M-F 40 hours per week. Why Join Us Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. Equal Opportunity: We value diversity and foster an inclusive work environment. Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. Competitive Compensation: Enjoy a competitive salary package with benefits. Flexible work options: Remote or Hybrid. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $42K-$45K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages. Top of Form Bottom of Form

Job DescriptionDescriptionPosition: Welcome Center Representative Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures. Part-Time Hours Available: Weekday Afternoons/Evenings, Weekends Expectations For All YMCA Staff: Provide excellent member service by exceeding member expectations including being a good listener, caring about members' well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome. Ability to Multitask and work in a fast-paced environment. Use Listen First skills to build relationships with members, program participants and prospects. Make eye contact with members as much as possible when talking to them. Ask members how they are doing or if they are having a good day as they come into the facility or during classes. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling. Key ResponsibilitiesPrinciple Duties: Present a welcoming and friendly demeanor when greeting and serving members and program participants Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag. Enforce YMCA safety and membership policies at all times Ability to work independently and to problem solve to serve our Y members Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts Conduct prospective member tours, as needed. Take member and non-member phone calls per YMCA policies. Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff. Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe. Maintain an orderly and neat workspace during your shift and clean up when leaving. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim. Attend all staff meetings and be able to work as a team player. Perform all other duties as assigned. BenefitsWhy work at the Y? The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment - all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to: Developing your leadership skills in a caring, challenging & diverse working environment. Exploring a wide range of opportunities as you learn new skills and functions. Shaping the future of young children while making a difference each day for our communities and each other. Engaging in YMCA career training programs and working alongside those who have the same passion. A healthy work/life balance Comprehensive benefits including: FREE YMCA Membership for you. Discount on Specialty Programs like Personal Training and Swimming Lessons. Discounted or FREE family membership. Robust Retirement Plan up to 10%. (see eligibility requirement) Health, Dental, and Vision Benefit Package. Vacation and Sick Time (PT receive sick time)