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Representative jobs in Springfield, IL - 271 jobs

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  • Personal Lines Customer Service Representative

    Loman-Ray Insurance Group, LLC

    Representative job in Petersburg, IL

    About Us Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC. Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals. Personal Lines Customer Service Representative Position Summary: The Personal Lines Customer Service Representative is responsible for servicing and growing an assigned book of business, with the expectation of maintaining a working knowledge of existing accounts and developing additional lines. This role involves responding to client and carrier inquiries, processing new and renewal business, supporting claims, quoting, billing, and account rounding. The position requires strong client service, communication, and sales capabilities. Key Responsibilities: Customer Service & Account Management Meet with clients in-office or off-site when appropriate Screen and qualify walk-in and phone-in prospects Set up, organize, and maintain client files Collect necessary data from the insureds Complete and process applications, endorsements, and other policy-related documents Process certificates, notary requests, and other documentation Market new or renewal business within agency guidelines Maintain expiration lists and monitor renewals Rate and review policies for accuracy Arrange financing for new and renewal business Collect premiums on new accounts Input, update, and retrieve information in the agency management system Coordinate with clients, carriers, markets, and internal departments Handle client and carrier correspondence in accordance with agency standards Participate in training and support for other departments as needed Perform any other assigned duties or special projects Claims Support Assist clients with claim reporting and follow-up Receive claim details from clients via phone, mail, or in-person meetings Review policies for coverage applicability Advise clients on next steps regarding estimates and billing Prepare and submit loss reports to carriers promptly Assist insureds with claimant communications and reporting requirements Coordinate state-required documentation, when applicable Follow up with carriers on claim status requests Close settled claims and ensure proper disbursement of settlement checks Provide loss experience reports upon request (Commercial Lines) Organize first reports and associated bills Serve as liaison between employer, employee, and carrier Qualifications: High School Diploma required; college degree preferred Minimum of 1 year of experience in personal lines insurance customer service, sales or account management Active Illinois Property & Casualty license required, or the willingness to obtain the license Thorough understanding of insurance coverages, underwriting, rating, claims processes, billing and collections procedures Working knowledge of Applied Epic desired; will consider experience with related agency management systems Proficiency with Microsoft Office Suite Strong oral and written communication abilities Professional phone etiquette with a service-focused approach Proven sales acumen and account development skills Excellent interpersonal and client relationship skills Strong organizational skills with attention to detail Commitment to continuing education and advancement of technical insurance knowledge through approved courses or professional programs Ability to pass a criminal background check, as permitted by law Physical Requirements: Frequently sit, stand and walk Regularly required to talk or hear Frequently required to use hands or fingers to handle or feel objects, tools or controls Occasionally required to climb or balance, stoop, kneel, crouch or crawl. Occasionally lift and/or move up to 25 pounds Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus The noise level in the work environment is usually moderate Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary Office Location: 605 Old Salem Road, Petersburg, IL 62675 Hours: Monday-Friday, 8:30am-4:30pm Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
    $28k-37k yearly est. 3d ago
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  • Sales Representative - Inside, Rental

    Altorfer Inc.

    Representative job in Decatur, IL

    Req No. 2025-5499 Category Customer Service/Support Type Regular Full-Time Union or Non-Union Non-Union Division Rental Company Altorfer Inc Working Hours/Days 7:00 am - 4:00 pm Monday- Friday, some Saturdays Responsible for assisting customers with sales and rental equipment needs. Enter all rental contracts, billing statements/invoices. Order supplies/parts, sell supply/parts items and responsible for re-stocking supply/parts items. Answer calls and questions that customers have Provide excellent customer service to all customers. Load and unload equipment when needed Other duties as assigned Qualifications 2 years of previous construction equipment experience needed. General knowledge of construction equipment needed. Must be a self-starter with the ability to multi-task in a fast-paced environment. Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. Knowledge of DBS preferred Good organizational skills with excellent communication skills (verbally & written) is required. Must be well organized and able to meet challenging deadlines. Previous customer service experience is required. Forklift or pallet jack experience preferred Ability to lift 75 lbs safely. High School Diploma or Equivalent required. Must possess a valid driver's license with clean driving record (Motor Vehicle will be performed on final candidate). Altorfer Inc. offers an industry leading compensation and benefit package: Health, Dental, Vision, Disability, and Life Insurance 401(k) Paid Holidays Paid Parental Leave and Funeral Leave Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday Education Assistance Personal Tool Insurance, and Safety Equipment Reimbursement Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection Payrate: $20.00 - $25.00 per hour Posted Min USD $20.00/Hr. Posted Max USD $25.00/Hr. Physical Requirements/Working Conditions This position works in an office environment and Warehouse environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. May, on a continuous basis be out in the warehouse to pick inventory or to re-stock inventory. Walking, climb, squat, twist (general range of motion movements) and lifting up to 75 lbs. may be required. The noise level in the office environment is usually moderate to low and the noise level in the warehouse is usually moderate to high. Must be flexible to work varying schedules and hours as needed. Occasional travel is required, 30% of travel is needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran . Why Work for Altorfer? At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
    $20-25 hourly 3d ago
  • Independent Dispute Resolution Representative

    Health Care Service Corporation 4.1company rating

    Representative job in Springfield, IL

    At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. **Job Summary** This Position Is Responsible For Intake, Processing, Coordinating All Materials And Information Relating To Processing Negotiations And Independent Disputes As Regulated By Federal Or State Regulations.. This Applies To All Plans At Hcsc, All Lines Of Business And All Products.. Additionally, This Position Will Accurately Process And Respond According To The Hcsc Procedures Via The Required Notifications And Provider Resolution.. This Includes Entry Of New Requests Via The Appropriate Database. JOB REQUIREMENTS: - High School Degree or GED. - Analytical, problem solving and research skills. - Organizational skills to accommodate large volume of reference materials combined with time management skills. - Verbal and written communication skills to clearly express oneself; exercises diplomacy. - Experience working both independently and in a team environment to meet deadlines according to regulations - 1 year experience in a customer service role OR in a health insurance or medical environment. - Experience and skills to analyze and assist the provider based on knowledge of federal, state guidelines. - Experience and skills to organize tasks and accommodate large volume of reference materials. PREFERRED JOB REQUIREMENTS: - Medical terminology. - Ability to think clearly and maintain a professional, poised attitude under pressure. - Detail oriented. - 2-year experience processing claims and utilizing a claims payment system. **This role will start onsite only but has potential to become partially work from home (Flex / Hybrid) in the future, meaning it could rotate 1 week in office and 2 weeks work from home based on performance after you are in the role 6 months. Training Schedule will be Monday - Friday 8:00am - 4:30pm CST for apx 8 weeks. Then the regular work schedule after training will fall within Monday - Friday (7:00am - 6:00 pm CST).** \#LI-TB1 \#INKT **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!** **Pay Transparency Statement:** At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting ************************************* . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. **HCSC Employment Statement:** We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. **Base Pay Range** $17.75 - $28.39 Exact compensation may vary based on skills, experience, and location. **Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities.** **Join our Talent Community. (******************************************** PA8v\_eHgqFiDb2AuRTqQ)** For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at ************** to request reasonable accommodations. Please note that only **requests for accommodations in the application process** will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.
    $17.8-28.4 hourly 12d ago
  • Sales Representative - Paid Relocation to Cincinnati - $2500 SIGN-ON BONUS

    Total Quality Logistics, Inc. 4.0company rating

    Representative job in Springfield, IL

    Country USA State Illinois City Springfield Descriptions & requirements About the role: The Fast Track Sales Program at TQL is an opportunity to build a career with an industry leader that offers an award-winning culture, high earning potential with uncapped commission and significant opportunities for compensation and advancement. We will pay to relocate you to Cincinnati, Ohio to train with some of the top brokers in the company. Once you've completed training and built a solid book of business, TQL will pay to relocate you again to any of our 60+ offices nationwide. Our best in-class training and mentorship program will teach you everything you need to know about sales, logistics and supply chain management. For a look at a day in the life of a TQL Sales Representative, watch this video at ************************************ POSITION IS LOCATED IN CINCINNATI - PAID RELOCATION PROVIDED What's in it for you: * $50,000-$55,000 minimum compensation your first year, based on education * Includes base salary, sign-on bonus and housing allowance * Uncapped commission opportunity * Our average sales representative hits six figures after three years of selling * Want to know what the top 20% earn? Ask your recruiter * Relocation assistance package to help you get settled in Cincinnati Who we're looking for: * You compete daily in a fast-paced, high-energy environment * You're self-motivated, set ambitious goals and work relentlessly to achieve them * You're coachable, enjoy solving problems and thinking on your feet * College degree preferred, but not required * Military veterans encouraged to apply What you'll do: * Receive 6 months of direct training from experienced Logistics Account Executives * Help your account executive solve customer needs, find carriers for time-sensitive freight and manage daily operations * Participate in hands-on and virtual training sessions * Develop negotiation skills through prospecting and cold calling * Build your book * Use your training to meet sales metrics and become eligible for commission * Establish relationships to close new customers * Negotiate prices with customers and carriers * Resolve freight issues to ensure timely pickup and delivery What you need: * Elite work ethic, 100% in-office * Strong negotiation skills with ability to handle conflict * Entrepreneurial mindset and exceptional customer service Why TQL: * Certified Great Place to Work with 800+ lifetime workplace award wins * Outstanding career growth potential with a structured leadership track * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *
    $50k-55k yearly 60d+ ago
  • Call Center Representative Illinois

    Silver Rock Enterprises

    Representative job in Springfield, IL

    Full-time Description Telephone Answering Service Operator Job Type: Full-Time Compensation: $16.00 to $18.00/hour starting + bonus incentives Who: We're seeking enthusiastic, professional individuals who excel in fast-paced, service-focused roles. What: Provide live answering and messaging support for business and medical clients, ensuring accurate and timely communication. When: Full-time, flexible schedule with availability for evenings, weekends, and holidays. Where: This is an on-site role based in Springfield, Illinois. Why: Be part of a company with a 40-year track record of excellence, known for career growth and a supportive culture. Office Environment: Team-oriented, inclusive, and fast-paced. This is not a remote position. Salary: Starting at $16.00-$18.00/hour, based on experience, with performance-based bonuses. About Silver Rock Enterprises Inc. As a pioneer in the answering service industry, Silver Rock Enterprises, Inc. has set high standards for almost 4 decades. Our commitment to innovation and customer satisfaction has earned us an excellent reputation with clients nationwide. We look forward to receiving your application! Please follow our application process - no walk-ins or phone calls will be considered. Ready to make an impact? Apply now and take the first step in joining our incredible team. Requirements Position Overview: As a Telephone Answering Service Operator, you'll serve as the critical link between clients and their callers, ensuring all interactions are handled professionally and with care. You'll follow specific instructions for each account to take messages or forward calls as needed. Key Responsibilities: Answer inbound calls and follow client-specific instructions Take accurate messages and route calls appropriately Maintain confidentiality and follow internal protocols Adapt quickly to changes in call volume or task priorities Deliver exceptional service while working within a structured process Qualifications: Strong verbal communication skills; bilingual in Spanish a plus Typing speed of 35-40 WPM and computer proficiency Ability to multitask and stay focused in a dynamic setting Positive attitude, reliability, and team spirit Must pass a drug test and background screening Applicants with fraud or violent convictions cannot be considered Benefits: Medical, Dental, and Vision Insurance Life, Short-Term & Long-Term Disability Insurance 401(k) Plan Telehealth & Employee Assistance Program (EAP) Retail Discount Program Hourly incentives and performance bonuses If you're ready to take the next step in your career and thrive in a meaningful, mission-driven role, apply today! Salary Description $16.00 to $18.00/hour starting
    $16-18 hourly 60d+ ago
  • Field Representative / Part Time / U.S.

    Rdsolutions

    Representative job in Springfield, IL

    Are you looking for a part-time job that allows you the flexibility to set a schedule that works with your busy life and has unlimited earnings potential? Then join RDSolutions growing and diverse Field Representative Team! We are seeking individuals to join our team who are self-motivated, detail oriented and most importantly dependable. We have been the leading provider of retail intelligence to the largest retailers in the world for over 30 years and have growing demands for additional Field Representatives to help us to collect critical retail information such as pricing, promotion, and merchandising data. What will you be doing? * On the agreed schedule that you set in partnership with your manager, you will be asked use our company app to record prescribed product information. * There will be specific criteria that you will be asked to follow to capture information such as item prices, displayed promotions and potentially pictures of product merchandising and/or displays. * Once you have successfully met the criteria of the project you simply transmit the file electronically to our corporate office for review and packaging to our clients. What does RDSolutions Offer You? * A comprehensive initial training program to ensure you fully understand the expectations of the position. * Competitive productivity-based compensation that has a guaranteed minimum with unlimited upside as you increase your aptitude and proficiency in completing projects for the company. * As a part-time team member, you are offered identity theft protection and 401k with match. * Optimized, flexible work schedules that enable a healthy work-life balance. * Paid drive time and mileage reimbursement. * Opportunities for employee learning and development. What Does RDSolutions Require? * At least 18 years of age. * High school diploma, or equivalent. * Smartphone with ability to download company pricing app and collect work assignments. * Valid driver's license, clean driving record, reliable transportation, and valid automobile insurance. * Reliability to start and finish assignments on time with the detail needed to satisfy the project criteria. * Ability to stand throughout the work shift and lift up to 40 pounds intermittently. * Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects required collection of items in these store aisles. Equal Employment Opportunity Statement: RDSolutions is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, sex, age, disability, marital status, or sexual orientation.
    $39k-55k yearly est. 4d ago
  • Medical Receptionist/Patient Access Specialist (Front Desk and Call Center )

    Springfield Clinic 4.6company rating

    Representative job in Springfield, IL

    If you have strong customer service skills-both over and the phone and in-person-this role is for you! As a Patient Access Specialist (PAS), you will play a vital role in ensuring seamless patient access by managing incoming calls, assisting patients as their first point of contact and coordinating clinic-wide communications across both our call center and front desk. Additionally, PAS team members support physicians and staff by handling daily schedules, answering phones, retrieving records, verifying patient information, scheduling appointments, processing charges and collecting payments. Job Relationships Reports to the Operations Manager Principal Responsibilities Answer all incoming calls, identify the need of the caller and take messages as required. Check patients in, verify and update their information and register new patients as needed. Collect co-pay and/or payment at time of service as required. Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify provider schedule capacity and analyze the availability for patient demand to maximize provider efficiency and schedule utilization. Collaborate with onsite physicians and clinical staff to streamline scheduling efforts and provide seamless support to patients at their first point of contact. Request future charts, add-ons, stat orders and other necessary documents. Pull charts in-office when required. Compile office charts for appointments one day in advance. Document patient requests to the office nurse through the Electronic Health Record (EHR). Manage the office bump list, waitlist, routine correspondence and overdue orders for the assigned provider or provider group. Monitor and process the Access Center list to ensure efficient scheduling and patient follow-up for the assigned provider or provider group. Maintain a strong understanding of billing and insurance principles and practices. Direct emergency calls to the office nurse or TeleNurse following established emergency procedures. Adhere to patient service standards. Uphold a positive attitude and professional demeanor in all interactions with patients and colleagues. Take responsibility for ongoing education and ensure adherence to established workflow processes. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training and accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned. Education/Experience High School graduate or GED required. Knowledge, Skills and Abilities MUST possess excellent customer service skills. Proficient and accurate typing skills required. Strength in deductive reasoning. Ability to work under pressure with accuracy. Excellent attendance in previous work environment. Demonstrates intermediate computer skills and knowledge of computer software programs. Effective verbal, written and interpersonal communication skills. Working Environment Office type environment requiring extended periods of sitting. PHI/Privacy Level HIPAA1
    $30k-36k yearly est. Auto-Apply 60d+ ago
  • Core Sales Representative

    Unum Group 4.4company rating

    Representative job in Springfield, IL

    When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: + Award-winning culture + Inclusion and diversity as a priority + Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability + Generous PTO (including paid time to volunteer!) + Up to 9.5% 401(k) employer contribution + Mental health support + Career advancement opportunities + Student loan repayment options + Tuition reimbursement + Flexible work environments **_*All the benefits listed above are subject to the terms of their individual Plans_** **.** And that's just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! **General Summary:** The Unum Sales Representative is responsible for contributing to sales goals, through building relationships with other insurance professionals - brokers, financial planners, agents, stockbrokers, consultants, enrollment firms and other Unum sales professionals. The Sales Representative is the marketing and technical expert who represents Unum, educating and motivating other professionals to sell our products to their clients with particular focus on selling the full portfolio of integrated products. The Sales Representative is responsible for achieving profitable revenue growth through ethical operations and balance of Unum's risk objectives with integrated sales goals attainment. This role is remote eligible, with preference for candidates based in or willing to relocate to Birmingham, AL. Existing remote employees and field-based employees are eligible to apply. **Principal Duties and Responsibilities** + Build, maintain and enhance strong producer relationships through superior product and services knowledge, territory management practices, and excellent customer service. + Achieve office and personal sales goals through consultation, negotiations and positioning of Unum offerings within profit and product design guidelines. + Identify and procure new customer sales opportunities in partnership with brokers in territory + Execute on the annual renewal strategy in support of office renewal goals. + Manage the inforce block of business to build new/integrated sales opportunities with existing clients + Manage a high volume quote/sales activity territory with primary focus on small to mid-sized employers + Represent both Group, Dental/Vision and Voluntary products in the local market + Operating within reliable business acquisition and retention processes, effectively utilize technology, financial analysis practices, marketing tools, and the support infrastructure, including full knowledge of the enrollment process to generate successful product and service solutions for our customers. + Effectively understand and collaborate with all Field and Home Office resources in the acquisition and retention of business. + Build strong field sales/service team partnership. Energize the sales, enrollment and service support team by clarifying the broader purpose and mission of their work. Encourage high standards of performance. + Develop solution selling skills by understanding employee benefit challenges and issues facing employers and provide solutions to these challenges. **Job Specifications** + Bachelors degree required + Licensed to solicit insurance in the states within assigned territory (use Field Comp Policy & Practice document for specific details on licensing requirements) + Able to articulate Unum's value proposition as it relates to employee benefits, exhibits a thorough, deep understanding of Unum's products and services + Ability to demonstrate a leadership presence with internal and external partners with strong ability to create relationships and be a team player + Superior interpersonal, communication and presentation skills + Ability to quickly analyze, adapt, incorporate and apply new information and concepts + Strength in applying accurate logic and common sense in making decisions + Ability to excel in a highly charged, fast paced environment, handling multiple, often competing priorities + Excellent time management, organization and project management abilities + Ability to aggregate a variety of statistical data and draw accurate conclusions + Demonstrate a willingness to experiment with new ideas, within acceptable boundaries + Full understanding of underwriting and risk concepts. + Demonstrate a "can-do" spirit, a sense of optimism, ownership and commitment + Ability to travel \#LI-FF1 -IN1 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. Annual Draw $65,000 - $90,000 This role pays an annual draw in the range above that pays out on a bi-weekly basis. The role is 100% incentive based, so this draw must be validated with actual sales production. Any compensation earned over and above the draw amount will be paid out in bonus 7 times a year. Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum
    $65k-90k yearly 13d ago
  • Customer Service Representative - Decatur, Illinois

    Tech 24 3.4company rating

    Representative job in Decatur, IL

    Eicheanuaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customer service to customers. The Customer Service Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times. Job Description: * Provide support to customers, handle inquiries, and provide resolutions. * Work directly with both internal staff and field technicians to provide excellent customer service and estimate service repairs for customers. * Perform data entry with high efficiency. * Maintain professional verbal and written communication. * Manage workloads and complete service requests for customers in a timely manner. Requirements: * High School Diploma or greater. * 3+ years of customer service experience required. * Prior call center experience (inbound/outbound) required. * Must have great customer service skills. * Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC * Excellent written and verbal communication skills. * Strong data entry skills. * Must be able to work in office M-F 7:30am-4:30pm Benefits Include (but not limited to): * Top pay for experience * Full benefit package including medical, vision, and dental insurance * Paid vacation, sick days and holidays including your birthday! * 401(k) retirement savings plan Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************
    $29k-37k yearly est. 9d ago
  • Sales Development Representative

    Dodge Construction Network

    Representative job in Springfield, IL

    Dodge Construction Network is seeking a Sales Development Representative (SDR) to join our dynamic New Business Sales team. This entry-level role serves as a key stepping stone toward a career in sales within our organization. As the first point of contact for potential clients, the SDR plays a critical role in upholding our brand standards while identifying and qualifying new SaaS sales opportunities to support our Account Executives. This is a full-time position and reports directly to the Manager, Sales Development. **_Preferred Location_** This is a remote, home-office role and candidates located in the continental US will be considered. For this position, there is a strong preference to hire in the Pacific and Mountain Time Zones. **_Travel Requirements_** Expected travel is 5% for this role. **_Essential Functions_** + Drive lead opportunities and develop new business via inbound and outbound phone (50/50) and utilize mass communications tools such as email, social media, Salesloft, etc. to introduce Dodge products/services and drive demos + Generate top-of-funnel pipeline growth by executing high-volume outbound and inbound prospecting through calls, texts, and emails, with the goal of engaging and qualifying potential buyers for handoff to the sales team + Achieve daily, weekly, monthly activity, and sales lead quotas and update within Salesforce + Learn and apply solution-based selling by using a consultative prospecting approach + Improve performance results by continuous self-monitoring + Follow the standard operating procedures as set forth by management to achieve the highest % success factors + Attain all Key Performance Indicators (KPI's) in order to reach and demo the desired number of prospects per day, improve our lead to opportunity ratio, and our opportunity to win ratio **_Education Requirement_** Bachelor's degree or equivalent combination of education and relevant experience **_Required Experience, Knowledge and Skills_** + Must demonstrate a strong passion for pursuing a career in Sales, with a high level of motivation and drive to succeed + Strong interpersonal skills and sales aptitude + Ability to handle a high volume of cold calling to build a resourceful pipeline + Adaptability for learning job responsibilities and processes + Exceptional written/verbal communication skills + Exemplary decision making, problem-solving, and organizational skills + Results-driven with the ability to adapt to a fast-changing work setting **_Preferred Experience, Knowledge and Skills_** + Proficiency in a CRM as well as desktop software programs including Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)/Web with a tech savvy with an aptitude to learn new SaaS products + Some successful inside sales experience; having worked within large SaaS organizations is a huge plus + Knowledge of the construction industry + Bilingual (English/Spanish) a plus **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary Range: $45,000 + UNCAPPED COMMISSIONS!_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-24
    $45k yearly 6d ago
  • Marketing Communications Rep - Interviewing Now!

    Trademark Marketing Group

    Representative job in Decatur, IL

    Trademark Marketing Group is a creative marketing firm that specializes in marketing our clients products and services to a wider and higher caliber audience. Our marketing program has been able to attract some of the largest consumer electronics and satellite television companies in the world. TMG's unique approach to each client allows for a much more pleasurable experience and a personalized campaign. One size does not fit all and we are all about creativity on a personalized level. *********************** Job Description Marketing Communications Assistant PURPOSE: Marketing and communication for company-Paid Training-Travel Opportunities- Management MAJOR RESPONSIBILITY AREAS • Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights. • Discovery of strategic business opportunities through cross function collaboration with sales, HR, etc. • Marketing opportunity for revenue • Provide product/service support in order to establish proper channels of information and communication. • Responsible for branding, advertising, trade shows, company events and promotional collateral • Work with management on projects dealing with media relations, business communications, success stories CORE COMPETENCIES: These are personal traits that will best help the associate to successfully perform the essential functions of the job. • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations. • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. • Integrity - Job requires being honest and ethical. • Initiative - Job requires a willingness to take on responsibilities and challenges. • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction. • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job. • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. • Candidate must be very articulate, have a sense of humor, easygoing, but very disciplined. We need a culture fit! Qualifications • Bachelor's degree in Marketing, Communications, Advertising or Journalism • Minimum (0) zero to (5) five years of relevant experience in marketing management with proven success, however we offer paid training • Must have wide range of experience and understanding of the marketing including product positioning, pricing, promotions, market research, sales and distribution. • Should be a proactive self-starter with the ability to work independently. Need strong ability to set priorities, solve problems, and be resourceful under pressure. • Experience working with agency/client partners, exhibiting the ability to generate maximum return through effective marketing strategies and direction. Additional Information All your information will be kept confidential according to EEO guidelines.
    $36k-61k yearly est. 60d+ ago
  • Inside Sales Representative

    Road Tested Parts LLC

    Representative job in Mount Olive, IL

    Job Description About the Role: The Inside Sales Representative plays a crucial role in driving revenue growth by engaging with potential customers and nurturing existing relationships. This position requires a proactive approach to identify sales opportunities and convert leads into loyal clients. The representative will track interactions, manage sales pipelines, and analyze customer data to execute sales strategies. Success in this role is measured by achieving sales targets and contributing to the overall success of the sales team. Ultimately, the Inside Sales Representative is responsible for creating a positive customer experience that fosters long-term partnerships and repeat business. Minimum Qualifications: Proven experience in inside sales or a related field, demonstrating a track record of meeting or exceeding sales targets. Proficiency in using CRM software and tools, such as Salesforce.com, to manage customer relationships and sales processes. Strong communication and interpersonal skills, with the ability to build rapport with clients and understand their needs. Preferred Qualifications: Experience in phone sales, providing a broader understanding of the sales process. Familiarity with sales territory management and strategies for optimizing outreach efforts. Knowledge of customer relationship management (CRM) systems and best practices for maintaining customer data. Basic knowledge of auto parts Responsibilities: Engage with potential customers through phone calls, emails, and virtual meetings to understand their needs and present suitable solutions. Collaborate with the sales manager to develop strategies for targeting specific sales territories and maximizing outreach efforts. Conduct follow-ups with leads and existing customers to ensure satisfaction and identify additional sales opportunities. Stay informed about industry trends, product knowledge, and competitor offerings to effectively communicate value propositions to clients. Skills: The required skills in inside sales are essential for daily operations, as they enable the representative to effectively manage customer interactions and sales pipelines. Proficiency in computer systems allows for efficient data entry and analysis, ensuring that all customer information is up-to-date and accessible. Strong communication skills are utilized in crafting persuasive messages and engaging with clients, both verbally and in writing. The ability to work in a fast-paced environment is crucial, as the representative must adapt quickly to changing priorities and customer needs. Preferred skills, such as experience in phone sales, enhance the representative's ability to understand the broader sales landscape and identify new opportunities for growth. Compensation: This position is paid commission for sales volume. There is a guaranteed in place when first hired (during training) for set period of time and then it becomes commission only. Compensation range varies based on the sales volume so driving sales earns more commission.
    $35k-56k yearly est. 20d ago
  • P&S Inside Sales Operations I

    Tranter

    Representative job in Farmersville, IL

    Employment Equity Employer Tranter embraces and complies with the Canadian Human Rights Act of 1977. All Canadians have the right to equality, equal opportunity, fair treatment, and an environment free of discrimination on the basis of sex, sexual orientation, marital status and family status. Inclusion & Diversity: At Tranter-LHE Group, we strive for a true inclusive environment where everyone is encouraged to “be the best version of themselves” and bring their distinct aspects of diversity to the workplace. Tranter-LHE's Vision is to create an inclusive workplace where diversity is essential to achieving the company's objectives. We believe that diversity maximizes the potential of all individuals and the organization. Job Summary: This position supports both Sales and on-site Operations. Responsible for selling Tranter transactional products and services within the assigned area of responsibility and providing direct support to customers, sales team, unit, or department. Responsible for providing direct support to customers in handling Standard Orders throughout the order to cash process (from customer order to Invoicing) and keep the customers updated on deliveries. Responsible for the activation of the internal processes for the order execution. Accountabilities: Act as a liaison between the customer and Tranter, Inc. in communicating any expediting, shipping instructions, and potential issues. Meet or exceed KPI's that drive department performance. Assist team with regular reporting and continuous improvement of business metrics such as quote turn-around, on-time delivery, customer satisfaction. Customer First Responsibilities: "Face to Customer"; Ambassador to Tranter CRM management Work collaboratively with service center operations and outside sales to determine and resolve root causes of schedule attainment and/or on-time delivery related issues Help drive the lean enterprise system in department processes Follow HSE (Health, Safety and Environment) and related work instructions and assist implementation of HSE regulations and policies Principle Duties and Responsibilities: Follow established sales processes and guidelines to promote and sell Tranter Product and services, may include items such as: Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements. Make standard calculations to accurately compile and report statistics. Perform background research on customer accounts, prospects, competitors, and industry trends to support the sales team's activities. Investigate and identify parts/products needed by customer. Answer internal and customer inquiries on product availability, prices, delivery times, and the status of orders so inquiries are dealt with promptly and accurately. Create and actively follow up the quote in order to understand if the proposed value is understood and if it is matching the customer needs. Proactively look for upselling opportunities. Use the CRM tool and other tools in a consistent and qualitative way to support the sales process and take decisions. Manage the order to cash process for Standard Orders, from the order acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order Shipping and Customer Invoicing). Timely Customer communication and support during the process: order status, delivery date, problem resolution. Backlog and WIP maintenance Claims administration. Customer Shipping logistics: creation of BOL & Schedule shipments Quick Base: Work Order Setup, Maintain Integrity of Customer Demand & Data Transfer Order entry & support Inventory Control Planning efforts QSI data collection for inventory planning & control Review customer's purchase order to verify customer's requirements and take exception to the contract when applicable. Maintain customer service order files in accordance with Tranter, Inc. SOP's. Work with various teams such as Finance, Product Engineering, and Production Scheduling to distribute and follow customer orders as per the SOP. Mailing / distribution of product drawings in accordance with customer's requirements. Assist in effective training of entry level department team. Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints. Other duties as assigned. Skills/Competencies Required: Requires ability to navigate a computerized data entry system or other relevant applications. Strong computer analytic skills with experience with CRM system. Capability to respond quickly, decisively, assertively, and professionally to changing requirements in customers' expectations, delivery issues, and other discrepancies Customer facing communication skills Effectively communicate with internal business partners, both orally and in writing. English preferred (bi-lingual a plus). Understand, adopt and model the behavior outlined in Tranter Core Values Effectively demonstrate the leadership skills outlined in the Tranter Leadership Competencies Comply with P&S Inside Sales and Tranter SOP's Experience & ability to read engineering drawings & designs is a plus Education, Qualifications, and Experience: Minimum high school diploma or equivalent. Bachelor's degree a plus 1 to 4 years of experience in Customer Service or related field General Office Skills Proficient in Microsoft Office Suite & CRM
    $35k-56k yearly est. 60d+ ago
  • Sales Representative - Inside, Rental

    Altorfer

    Representative job in Decatur, IL

    Responsible for assisting customers with sales and rental equipment needs. Enter all rental contracts, billing statements/invoices. Order supplies/parts, sell supply/parts items and responsible for re-stocking supply/parts items. Answer calls and questions that customers have Provide excellent customer service to all customers. Load and unload equipment when needed Other duties as assigned Qualifications 2 years of previous construction equipment experience needed. General knowledge of construction equipment needed. Must be a self-starter with the ability to multi-task in a fast-paced environment. Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. Knowledge of DBS preferred Good organizational skills with excellent communication skills (verbally & written) is required. Must be well organized and able to meet challenging deadlines. Previous customer service experience is required. Forklift or pallet jack experience preferred Ability to lift 75 lbs safely. High School Diploma or Equivalent required. Must possess a valid driver's license with clean driving record (Motor Vehicle will be performed on final candidate). Altorfer Inc. offers an industry leading compensation and benefit package: Health, Dental, Vision, Disability, and Life Insurance 401(k) Paid Holidays Paid Parental Leave and Funeral Leave Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday Education Assistance Personal Tool Insurance, and Safety Equipment Reimbursement Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection Payrate: $20.00 - $25.00 per hour Posted Min USD $20.00/Hr. Posted Max USD $25.00/Hr. Physical Requirements/Working Conditions This position works in an office environment and Warehouse environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. May, on a continuous basis be out in the warehouse to pick inventory or to re-stock inventory. Walking, climb, squat, twist (general range of motion movements) and lifting up to 75 lbs. may be required. The noise level in the office environment is usually moderate to low and the noise level in the warehouse is usually moderate to high. Must be flexible to work varying schedules and hours as needed. Occasional travel is required, 30% of travel is needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran . Why Work for Altorfer? At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.
    $20-25 hourly Auto-Apply 35d ago
  • Inside Sales Representative (622)

    American Builders and Contractors Supply Co 4.0company rating

    Representative job in Decatur, IL

    ABC Supply is the nation's largest wholesale distributor of exterior and interior building products. At ABC Supply, Inside Sales Associates provide unparalleled service as they help customers purchase the products they need to complete roofing, building, and remodeling projects. If you are committed to providing world-class service, have a passion for sales, and want to be part of a winning team, apply today! ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered. Specific duties may include: Determining customers' needs and recommending appropriate products and solutions Following a product/supply checklist for each customer's job and up-selling additional products and supplies Answering telephones and entering sales orders Accepting payment and applying it to the appropriate customer account Coordinating customer pick ups with the warehouse Following up on deliveries to ensure materials arrived on time with all items accounted for Reordering products to keep the store and warehouse shelves well stocked Addressing and resolving service concerns, should they arise Specific qualifications include: 1-2 years' experience in roofing, siding, and windows is preferred (roofing supply sales or site work with a crew) Excellent communication and interpersonal skills Effective time management and prioritization skills Basic computer skills Positive attitude and team player Detail and service-oriented Benefits may include: Health, dental, and vision coverage - eligible after 60 days, low out of pocket 401(k) with generous company match - eligible after 60 days, immediately vested Employer paid employee assistance program Employer paid short term and long term disability Employer paid life insurance Flex spending Paid vacation Paid sick days Paid holidays Pay Rate Information $18/hr. Based on experience & qualifications. Equal Opportunity Employer / Drug Free Workplace ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.
    $18 hourly Auto-Apply 16d ago
  • Patient Access Specialist - Urgent Care Plus (PRN)

    Springfield Clinic 4.6company rating

    Representative job in Springfield, IL

    The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments. Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic. Job Relationships Reports to the Operations Manager. Principal Responsibilities Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required. Assist guests with the check-in process, verify demographic and insurance information, and update as needed. Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality. Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal. Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards. Refers guests with questions regarding financial liability to appropriate resource(s). Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization. Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact. Document guest requests to the Care Team through EHR. Work appropriate system reports for assigned provider/provider group. Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group. Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience. Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure. Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer. Adhere to patient service standards. Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere. Complete front desk and/or call center duties with a welcoming spirit and efficiency. Adhere to appropriate workflow processes. Collaborate with team members to deliver an exceptional guest experience. Demonstrate an attention to detail. Cultivate a learning/teaching environment with team members. Support other departments as needed. Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Demonstrate and maintain an openness to getting the job done and assisting & supporting team meet departmental goals & objectives. Eligible for Certified Medical Administrative Assistant (CMAA) exam within (1) year of PAS employment at Springfield Clinic. This is voluntary growth opportunity. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned. License/Certificates Certified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic. The is a voluntary growth opportunity. Education/Experience High School graduate or GED preferred. Comfortable with technology. Preferred: Administrative or technical background acquired through completion of 2-3 years of college. Preferred: Minimum one (1) year medical office experience Knowledge, Skills and Abilities Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families. Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team. Demonstrate a positive and professional attitude and dress at all times. Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues. Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members. Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities. Ability to effectively multitask under pressure with accuracy in a fast-paced environment. Excellent attendance. Demonstrates intermediate computer skills and knowledge of computer software programs. Treat every interaction as an opportunity to make an impact and deliver excellence. Working Environment Office type environment requiring frequent fluctuations between sitting and standing. PHI/Privacy Level HIPAA1
    $30k-36k yearly est. Auto-Apply 1d ago
  • Field Representative / Part Time / U.S.

    Rdsolutions

    Representative job in Decatur, IL

    Are you looking for a part-time job that allows you the flexibility to set a schedule that works with your busy life and has unlimited earnings potential? Then join RDSolutions growing and diverse Field Representative Team! We are seeking individuals to join our team who are self-motivated, detail oriented and most importantly dependable. We have been the leading provider of retail intelligence to the largest retailers in the world for over 30 years and have growing demands for additional Field Representatives to help us to collect critical retail information such as pricing, promotion, and merchandising data. What will you be doing? * On the agreed schedule that you set in partnership with your manager, you will be asked use our company app to record prescribed product information. * There will be specific criteria that you will be asked to follow to capture information such as item prices, displayed promotions and potentially pictures of product merchandising and/or displays. * Once you have successfully met the criteria of the project you simply transmit the file electronically to our corporate office for review and packaging to our clients. What does RDSolutions Offer You? * A comprehensive initial training program to ensure you fully understand the expectations of the position. * Competitive productivity-based compensation that has a guaranteed minimum with unlimited upside as you increase your aptitude and proficiency in completing projects for the company. * As a part-time team member, you are offered identity theft protection, pet insurance, and 401k with match after 6 months and 750 hours worked. * Employee stock purchase after 1 year of service. * Optimized, flexible work schedules that enable a healthy work-life balance. * Paid drive time and mileage reimbursement. * Opportunities for employee learning and development. What Does RDSolutions Require? * At least 18 years of age. * High school diploma, or equivalent. * Smartphone with ability to download company pricing app and collect work assignments. * Valid driver's license, clean driving record, reliable transportation, and valid automobile insurance. * Reliability to start and finish assignments on time with the detail needed to satisfy the project criteria. * Ability to stand throughout the work shift and lift up to 40 pounds intermittently. * Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects required collection of items in these store aisles. Equal Employment Opportunity Statement: RDSolutions is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, sex, age, disability, marital status, or sexual orientation.
    $39k-56k yearly est. 7d ago
  • Customer Service Representative - Decatur, Illinois

    Tech-24 A Commercial Food Service Repair Company Inc. 3.4company rating

    Representative job in Decatur, IL

    Eicheanuaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customer service to customers. The Customer Service Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times. Job Description: Provide support to customers, handle inquiries, and provide resolutions. Work directly with both internal staff and field technicians to provide excellent customer service and estimate service repairs for customers. Perform data entry with high efficiency. Maintain professional verbal and written communication. Manage workloads and complete service requests for customers in a timely manner. Requirements: High School Diploma or greater. 3+ years of customer service experience required. Prior call center experience (inbound/outbound) required. Must have great customer service skills. Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC Excellent written and verbal communication skills. Strong data entry skills. Must be able to work in office M-F 7:30am-4:30pm Benefits Include (but not limited to): Top pay for experience Full benefit package including medical, vision, and dental insurance Paid vacation, sick days and holidays including your birthday! 401(k) retirement savings plan Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************
    $29k-37k yearly est. Auto-Apply 60d ago
  • Inside Sales Representative - Base Pay BLUS Bonuses

    Trademark Marketing Group

    Representative job in Springfield, IL

    Trademark Marketing Group is a creative marketing firm that specializes in marketing our clients products and services to a wider and higher caliber audience. Our marketing program has been able to attract some of the largest consumer electronics and satellite television companies in the world. TMG's unique approach to each client allows for a much more pleasurable experience and a personalized campaign. One size does not fit all and we are all about creativity on a personalized level. *********************** Full time sales account representative position available! We are currently accepting applications for a sales account representative to work as part of our sales team. Sales account representatives will receive training to ensure they have all the skills and product knowledge that they require to be successful in this high energy technology sales industry. We are seeking candidates that are outgoing, personable & comfortable working in a competitive sales environment. Team based sales training sessions ensure that each person in our company has the opportunity to learn from our top sales managers. We promote growth from within and encourage our sales team to work together to reach client goals and improve skills. Pay is based on individual performance. We also offer specialized sales training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty. Job Description/Responsibilities: Customer interaction to promote products & services Maintain professional standards in sales & customer relationships Participate in daily training sessions & campaign meetings Contribute to a positive & energetic environment Qualifications Sales Qualifications: 2-4 year degree Strong organizational skills and ability to network professionally Self-motivated and comfortable working both independently and as part of a team Sales or customer service experience Ability to perform at a high level in a fast paced environment We have been able to provide exceptional sales training and have tripled in size. We continue to train within our company to maintain the values and integrity that have allowed us to become one of the fastest growing outsourced sales providers in our market. We are currently hiring sales representatives to work and expand our client's campaign in the Springfield market. This is an outstanding opportunity for recent college graduates with degrees or experience in: Communications, Marketing, Public Relations, Physiology, Sports Marketing, Business Management / Administration, Finance or Advertising, Sale, Sale Manager, Marketing Manager, Marketing Development, Territory Managers, Leadership, Team Leader, Sales Acquisition, Business to Business, Business to Consumer, Entrepreneurship, Business Development Additional Information Weekly Competitive pay Weekly Bonus incentives Paid Training
    $35k-56k yearly est. 60d+ ago
  • P&S Inside Sales Operations I

    Tranter

    Representative job in Farmersville, IL

    Job DescriptionSalary: $18-$21/hr. commensurate w/experience Employment Equity Employer Tranter embraces and complies with the Canadian Human Rights Act of 1977. All Canadians have the right to equality, equal opportunity, fair treatment, and an environment free of discrimination on the basis of sex, sexual orientation, marital status and family status. Inclusion & Diversity:At Tranter-LHE Group, we strive for a true inclusive environment where everyone is encouraged to be the best version of themselves and bring their distinct aspects of diversity to the workplace. Tranter-LHEs Vision is to create an inclusive workplace where diversity is essential to achieving the companys objectives. We believe that diversity maximizes the potential of all individuals and the organization. Job Summary: This position supports both Sales and on-site Operations. Responsible for selling Tranter transactional products and services within the assigned area of responsibility and providing direct support to customers, sales team, unit, or department.Responsible for providing direct support to customers in handling Standard Orders throughout the order to cash process (from customer order to Invoicing) and keep the customers updated on deliveries.Responsible for the activation of the internal processes for the order execution. Accountabilities: Act as a liaison between the customer and Tranter, Inc. in communicating any expediting, shipping instructions, and potential issues. Meet or exceed KPIs that drive department performance. Assist team with regular reporting and continuous improvement of business metrics such as quote turn-around, on-time delivery, customer satisfaction. Customer First Responsibilities: "Face to Customer"; Ambassador to Tranter CRM management Work collaboratively with service center operations and outside sales to determine and resolve root causes of schedule attainment and/or on-time delivery related issues Help drive the lean enterprise system in department processes Follow HSE (Health, Safety and Environment) and related work instructions and assist implementation of HSE regulations and policies Principle Duties and Responsibilities: Follow established sales processes and guidelines to promote and sell Tranter Product and services, may include items such as: Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements. Make standard calculations to accurately compile and report statistics. Perform background research on customer accounts, prospects, competitors, and industry trends to support the sales team's activities. Investigate and identify parts/products needed by customer. Answer internal and customer inquiries on product availability, prices, delivery times, and the status of orders so inquiries are dealt with promptly and accurately. Create and actively follow up the quote in order to understand if the proposed value is understood and if it is matching the customer needs. Proactively look for upselling opportunities. Use the CRM tool and other tools in a consistent and qualitative way to support the sales process and take decisions. Manage the order to cash process for Standard Orders, from the order acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order Shipping and Customer Invoicing). Timely Customer communication and support during the process: order status, delivery date, problem resolution. Backlog and WIP maintenance Claims administration. Customer Shipping logistics: creation of BOL & Schedule shipments Quick Base: Work Order Setup, Maintain Integrity of Customer Demand & Data Transfer Order entry & support Inventory Control Planning efforts QSI data collection for inventory planning & control Review customers purchase order to verify customers requirements and take exception to the contract when applicable. Maintain customer service order files in accordance with Tranter, Inc. SOPs. Work with various teams such as Finance, Product Engineering, and Production Scheduling to distribute and follow customer orders as per the SOP. Mailing / distribution of product drawings in accordance with customers requirements. Assist in effective training of entry level department team. Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints. Other duties as assigned. Skills/Competencies Required: Requires ability to navigate a computerized data entry system or other relevant applications. Strong computer analytic skills with experience with CRM system. Capability to respond quickly, decisively, assertively, and professionally to changing requirements in customers expectations, delivery issues, and other discrepancies Customer facing communication skills Effectively communicate with internal business partners, both orally and in writing. English preferred (bi-lingual a plus). Understand, adopt and model the behavior outlined in Tranter Core Values Effectively demonstrate the leadership skills outlined in the Tranter Leadership Competencies Comply with P&S Inside Sales and Tranter SOPs Experience & ability to read engineering drawings & designs is a plus Education, Qualifications, and Experience: Minimum high school diploma or equivalent. Bachelor's degree a plus 1 to 4 years of experience in Customer Service or related field General Office Skills Proficient in Microsoft Office Suite & CRM
    $18-21 hourly 2d ago

Learn more about representative jobs

How much does a representative earn in Springfield, IL?

The average representative in Springfield, IL earns between $26,000 and $61,000 annually. This compares to the national average representative range of $23,000 to $55,000.

Average representative salary in Springfield, IL

$40,000

What are the biggest employers of Representatives in Springfield, IL?

The biggest employers of Representatives in Springfield, IL are:
  1. Humana
  2. Forte International
  3. Western Digital
  4. CarringtonRES
  5. Ally
  6. HCSC
  7. Memorial Health Systems Corporation
  8. Memorial Health
  9. HealthCare Services
  10. Taylorville Memorial Hospital
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