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Representative jobs in Towson, MD

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  • Educational Sales Representative

    Music & Arts 3.8company rating

    Representative job in Towson, MD

    Join Us in Fostering the Power of Music Education Nationwide! At Music & Arts, we are on a mission to transform lives through the power of music. Our dedication to music education is at the heart of everything we do, empowering educators to inspire the next generation of musicians. Through our flagship program, Be Part of the Music™, we equip educators with invaluable resources, completely free of charge, to elevate student engagement and retention in music. Come join the #1 School Services team in the nation as we continue to make a profound impact! Empower Music Educators from Day One As a Relationship Manager for Music & Arts, you'll play a pivotal role in nurturing, expanding, and forging new relationships with educators, administrators, and key influencers within your territory. Your goal? Cultivate a robust network of connections that champions music education at every level. Your influence will be immediate and enduring, as you deliver exceptional service and tailored solutions to meet educators' rental, repair, and product needs. What You'll Do Forge meaningful relationships with educators, administrators, and key influencers within your territory, anticipating their needs and providing unparalleled customer service to elevate their experience. Identify growth opportunities and develop strategic plans to expand our presence and deepen our relationships with educators, driving sales and fostering trust. Engage regularly with educators through both in-person and virtual meetings, staying attuned to their evolving needs while also participating in educator conferences and other relevant events. Execute daily and long-term tasks across your portfolio to sustain and boost sales, offering valuable insights to enhance both B2B and B2B2C experiences. Champion our Be Part of the Music initiative, raising awareness and facilitating access to its extensive educational resources. Collaborate with educators to devise strategies that enhance student participation and retention in music programs, enriching their overall educational journey. Provide dedicated support through recruitment, demonstrations, testing and fittings, and rental events, ensuring educators have the tools and assistance required to cultivate thriving music programs. Additional duties as assigned. About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. Why Join Us: Meaningful Mission: Make a tangible difference by contributing to a mission that celebrates the transformative power of music education. Endless Opportunities: Explore a dynamic and supportive work environment where your contributions are valued and recognized, with ample opportunities for growth and development. Passionate Community: Join a passionate community of music enthusiasts dedicated to making a positive impact in the lives of students and educators alike. Company Perks: Quick Reference Benefits include Dental, Vision, Medical, and Mental Health Services. Meaningful assistance programs like professional development and 401k with employer contribution. Paid time off includes sick and vacation time. Employee gear discounts and Gig Leave. Company vehicle Making a difference through volunteer community and charitable events. To Serve Our Educators and Join Our Team Minimum Requirements: Bachelor's degree in Music Education, Music Performance, Music Business, or Jazz Studies, or related discipline or equivalent experience Demonstrated knowledge of Band and/or Orchestral instruments, with previous experience being advantageous. Exceptional communication, presentation, and interpersonal skills, coupled with a genuine passion for music education. Proficiency in Microsoft Office suite, particularly Excel. Ability to travel, possessing a valid state driver's license and automotive insurance. Capable of lifting and/or moving up to 50 pounds. Flexibility in scheduling, including availability for evening work. What Really Excites Us Preferred Requirements: Previous experience working with educators and/or within the music industry. Fluency in Spanish, enabling effective communication with Spanish-speaking individuals. Ready to Make a Difference? If you're passionate about music education and eager to embark on a fulfilling journey where your impact can be felt, we invite you to join us at Music & Arts. Apply now and become a part of a team that is shaping the future of music education! Why Music & Arts? Here's just some of the rewards: Pay Rate: $40,000 - $55,000 annually plus commission depending on location, background, and experience. This position also includes a company vehicle. For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Music & Arts offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations. Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐************ ext. 2862 or by sending an email to ***************************.
    $40k-55k yearly 17h ago

  • Field Technical Service Representative-Metal Packaging

    Crown Cork & Seal USA, Inc.

    Representative job in Baltimore, MD

    CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: Providing problem-solving leadership on technical and quality matters relating to food can and end performance Managing the overall technical interface between the Food Division and their customers Support customers in all technical aspects of the business including current packages and new package development Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions Interact directly with customer and internal manufacturing operations Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers Extensive travel (Up to 80%) will be required to service customer needs The ideal candidate would possess the following attributes: BA/BS degree in Food Science, Engineering, Packaging or a related discipline 2+ years in a packaging manufacturing environment, food production or a similar industry. Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. Demonstrated ability to effectively manage multiple projects to completion Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual Well organized and detail oriented with good time management skills Strong PC skills are a must, especially using Word, Outlook, and Excel. Committed to on-going personal development and career growth Knowledge and/or certification in Six Sigma is a bonus Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. The associate may lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
    $45k-91k yearly est. 1d ago

  • Client Services Representative

    One Physics

    Representative job in Towson, MD

    One Physics is seeking a full-time Client Services Representative to join our growing team based out of Towson, Maryland or Dallas, Texas. One Physics has been certified as a "Great Place to Work" 3 years in a row as well as "Best Workplaces in Healthcare" in 2022 and 2023 by Fortune. One Physics employees enjoy the support and flexibility of their roles while exhibiting a passion for excellence in all areas of their work. We create a culture where employees feel valued and ensure our communities are receiving the best-in-class treatment they deserve. Position Summary The Client Services Representative plays a key role in ensuring client satisfaction by coordinating equipment testing and physics surveys, managing physicist schedules, and maintaining client compliance. This position requires exceptional organization, communication, and customer service skills, along with the ability to manage multiple priorities in a fast-paced environment. Principal Accountabilities and Core Responsibilities Scheduling Coordination Proactively reach out to clients to schedule equipment testing and physics surveys. Respond to phone calls and emails from clients, coordinating with physicists to schedule site visits. Coordinate physicists' monthly schedules to ensure all site visits are completed on time. Maintain and update information in Microsoft Dynamics 365, reporting issues, assisting with testing in UAT, and training new users. Enter and update client data, contracts, and site visit information in Dynamics 365. Run and analyze reports to ensure all site visits are accurately scheduled and completed. Schedule and track emergency site visits, ensuring accurate billing and documentation. Provide callers with information or refer them to the appropriate staff member. Support cross-functional teams by gaining knowledge of One Physics systems, business logic, and industry practices. Quote & Purchase Order Management Generate and provide quotes for service add-ons and clients requiring purchase orders (POs). Acquire and track receipt of POs to ensure all necessary approvals and documentation are in place. Enter new customers into client service software and update contract information in Dynamics 365. Collaborate with clients and internal teams to ensure accurate billing and timely service authorization. Report Management Review reports for accuracy, detail, and thoroughness prior to distribution. Distribute reports to clients in a timely manner and on an ad hoc basis when required. Maintain organized electronic copies of reports, ensuring accurate filing within the company's shared electronic folders. Run periodic audits to confirm reports are distributed, filed, and archived according to company standards. Qualifications & Required Skills Proven ability to meet goals and deadlines in a professional environment. Strong organizational, problem-solving, and decision-making skills. Exceptional attention to detail. Ability to build and maintain strong working relationships with clients and team members. Excellent listening, empathy, and communication skills. Ability to multi-task and adapt in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong written and verbal communication skills. Experience with CRM systems (preferably Microsoft Dynamics 365) is a plus. Education & Experience Bachelor's degree preferred. Minimum 2 years of client service or customer service experience required. Experience in a professional office environment; scheduling or coordination experience preferred. Proficiency in Microsoft Office applications. CRM experience is a plus. Final offer amounts are determined by multiple factors, including geographic location, as well as candidate experience, education level and expertise. If you have questions on compensation, please ask your recruiter. After receiving a conditional employment offer, candidates must complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.
    $30k-49k yearly est. 2d ago

  • Bilingual Call Center Representative

    ROCS Grad Staffing

    Representative job in Rockville, MD

    Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company's products and services. Key Responsibilities: Answer incoming calls and respond to customer inquiries efficiently and professionally. Provide accurate information regarding products, services, and policies. Handle and resolve customer complaints in a calm and professional manner. Assist with order placement, cancellations, returns, and other customer requests. Escalate unresolved issues to the appropriate department or supervisor. Document customer interactions, transactions, and follow-up actions. Maintain a high level of customer satisfaction by providing timely responses and support. Meet or exceed performance metrics, such as call handling time and customer satisfaction scores. Stay updated on product and service knowledge to offer the best solutions to customers. Requirements: High school diploma or equivalent; some positions may require post-secondary education. Proven customer service experience, preferably in a call center environment. Strong communication skills, both verbal and written. Proficiency in using call center software and CRM systems. Ability to multitask and handle high call volumes efficiently. Problem-solving skills and attention to detail. Patience and the ability to remain calm under pressure. Flexibility to work shifts, including evenings, weekends, and holidays, as needed. Preferred Skills: Bilingual abilities (if applicable to the customer base). Experience with specific CRM or telephony systems. Prior experience in the same industry (e.g., tech support, healthcare, retail).
    $27k-36k yearly est. 4d ago

  • Call Center Representative

    MJ Morgan Group 3.6company rating

    Representative job in Bel Air, MD

    Join our client as a Contact Center Representative and become the friendly voice that helps members make the most of their finances! In this fast-paced role, you'll support members by phone, email, and chat-answering questions, solving problems, and guiding them through digital banking tools. What You'll Do: Deliver outstanding service and support Troubleshoot issues and make sure members leave happy Spot opportunities to recommend products that fit members' needs Assist with account updates, online banking help, and new applications What You Bring: 1+ year of customer service or sales experience Excellent communication and problem-solving skill Tech-savvy, detail-oriented, and ready to learn A team-first attitude and flexibility to work varied hours Be part of a team that makes a real impact every day-apply now!
    $28k-34k yearly est. 3d ago

  • Inside Sales Representative

    Ideal Electrical Supply Corporation

    Representative job in Washington, DC

    Work with Outside Sales or independently to manage existing customer accounts, including generating quotes. Manage, oversee, update, and expedite existing orders. Interface with customers and suppliers while adhering to company sales policies and procedures. Responsibilities: · Develops current customer accounts by marketing company product lines and offering value-added services. Maintains current customer information, including sales contracts, contract terms, and other pertinent account details. · Provides new and current customers with product information, including pricing, lead times, minimum order quantity, standard packaging, and freight options. · Negotiates and establishes sales quotes as requested by customers and the nature of the marketplace to effectively offer competitive pricing and ensure the highest profitability. · Under general guidelines, exercises independent judgment to satisfy customers' requirements while maintaining responsibility for the profitability of sales. · Collaborates with appropriate personnel to develop strategies, tactics, and contingency plans to obtain desired market share. Recommends deviations from standard policies and procedures, such as pre-purchase approvals, to take advantage of discounts and to minimize freight charges. · Works within the company ERP system (Epicor Solar Eclipse). Qualifications: o Minimum 2-4 years of related experience. o High school diploma or equivalent work experience required. o Excellent communication (written and verbal) and interpersonal skills required. o Familiarity with Solar Eclipse software is preferred. o College courses in sales, marketing, or business administration are preferred. o Self-motivated, self-starter, personable, extroverted personality, well-organized. o Meeting deadlines and being detail-oriented is a must. o Must have experience with Microsoft Office 365, including but not limited to SharePoint, Teams, Outlook, Excel, and Microsoft Word. Salary Range: $46,000 - $55,000 Work Location: This is an in-house position and is NOT a remote or hybrid position. All work is to be performed Monday - Friday, 8:00 a.m. - 4:30 p.m. at 3515 V Street NE, Washington, DC 20018. Job Type: Full-time Benefits: · 401(k) · Dental insurance · Health insurance Shift: · 8-hour shift
    $46k-55k yearly 2d ago

  • Call Center Representative

    Latitude 3.9company rating

    Representative job in Rockville, MD

    We are seeking a friendly, customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively, resolve customer issues, and maintain a positive customer experience in a fast-paced environment. This is a 4.5 month contract to hire, eligible for hybrid flexibility after 6 months.Responsibilities: Answer incoming customer calls and respond to inquiries regarding products, services, or billing. Make outbound calls to follow up on customer inquiries, conduct surveys, or support sales initiatives. Resolve customer concerns efficiently and accurately, escalating complex issues to the appropriate department when necessary. Maintain up-to-date knowledge of products, services, policies, and procedures. Document all interactions accurately in the CRM or call center software. Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction). Adhere to call scripts, quality standards, and company policies. Collaborate with team members and other departments to ensure a seamless customer experience. $22 - $28 an hour
    $22-28 hourly Auto-Apply 60d+ ago

  • Account Services Support Representative (Part Time)

    Municipal Employees Credit Union of Baltimore 3.0company rating

    Representative job in Baltimore, MD

    * THIS IS A PART TIME POSITION, ONLY APPLY IF INTERESTED IN WORKING PART TIME* MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECUs success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition. Work Schedule: * Mon, Tues, Wed, & Fri: 8:30 am - 2:00pm * Thurs: 8:00am - 2:00pm * One day remote (weekly) Position Summary Under general supervision, projects a professional company image through mail correspondence and website email responses. Provides administrative support to Call Center staff. Manage data in spreadsheets and reports. Enter Centrix disputes and mail 30 day letters when appropriate. Assist with maintaining and updating the department procedure manual. Establish secondary account relationships and process CD maturity instructions. Works closely with Call Center staff to assist in enhancing the members experience and meeting service expectations. Must demonstrate excellent verbal and written communication skills. Work Location This position is located at Corporate Headquarters in Downtown Baltimore. Incumbent will be required to report in office for this role. Upon completion of 90 days incumbent may work hybrid schedule. Education * High School Diploma Required * General Education Degree (GED) in lieu of H.S. Diploma Experience * One (1) Year Administrative, Required * One (1) Year Financial Services, Preferred Qualifications / Essential Functions * Ability to multi-task and operate in a fast-paced environment * Demonstrated administrative skills and ability to work with details * Must display proven PC skills * Must demonstrate excellent verbal and written communication skills * Must be results oriented and well organized Compensation Salary Range per hour, depending on experience and qualifications * $15.00 - $19.62 Benefits at MECU Credit Union At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: * Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. * 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement. * Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind. * Tuition Assistance: Continue your education and professional development with our tuition assistance program. * Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP. * Parking Discounts: Enjoy discounted parking to make commuting easier. * Long-Term Care Insurance: Prepare for the future with long-term care coverage options. * Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance. Join MECU and enjoy benefits that truly support you and your family. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks.
    $31k-34k yearly est. 7d ago

  • Call Center Representative

    Tulip Soft Comms

    Representative job in Washington, DC

    DescriptionJob Title: Call Center Representative Company: Tulip Soft Comms Welcome to Tulip Soft Comms, where innovation meets connectivity. As a leading communications company, we specialize in delivering cutting-edge solutions to connect individuals, businesses, and communities seamlessly. Job Description: We are seeking a motivated and compassionate Call Center Representative to join our dynamic team. In this role, you will be the first line of support for our customers, ensuring their inquiries are handled promptly and professionally. As a Call Center Representative, you will engage in meaningful interactions with our customers, assisting them with their questions, concerns, and product support. Salary Range: $750 - $1050 weekly Key Responsibilities Handle incoming calls and respond to customer inquiries promptly and professionally. Resolve customer issues by identifying problems and providing effective solutions. Maintain updated knowledge of company products and services to assist customers accurately. Document customer interactions in the database to ensure follow-up and resolution of concerns. Meet daily metrics for call handling, including quality and efficiency targets. Provide exceptional customer service, cultivating positive relationships with clients. Skills, Knowledge and Expertise High school diploma or equivalent; additional education or certifications are a plus. Excellent verbal and written communication skills. Strong problem-solving skills with the ability to think critically and act independently. Familiarity with customer relationship management (CRM) software and tools is a plus. Ability to handle a high volume of calls and work in a fast-paced environment. Benefits Benefits: Competitive salary Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Opportunities for professional development and advancement
    $750-1.1k weekly 10d ago

  • Service Center Based Accountant - MD

    Pure Flow Inc. 3.3company rating

    Representative job in Clarksburg, MD

    Watch this video to learn more about Pureflow! Maryland Service Center Based Accountant About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients by designing, building, installing, and maintaining water purification systems in a broad range of commercial and industrial markets. Because we understand that a successful business needs quality employees, we are seeking highly talented and motivated candidates to join our Company where people, integrity, and excellence are essential to our culture. Key Responsibilities: The primary objective as Service Center Based Accountant for the Maryland Technical Service Center (TSC) is to manage the Maryland TSC's financial activities and transactions. Your primary job responsibilities will include, but are not limited to: Financial Management and Analysis Manage invoicing, pricing, and profitability analysis for contracts, service projects, and sales orders. Conduct audits of Customer Maintenance Contracts and ensure renewal pricing alignment. Oversee collections, financial tracking, and reporting, explaining variances. Operational Efficiency and Process Optimization Collaborate on inventory reconciliation and process optimization. Streamline financial processes, collaborate cross-functionally. Lead Contract Management and reconciliation of quoted to actual hours worked for Service Techs Communication and Collaboration Deliver presentations and collaborate cross-functionally. Performance Tracking and Metrics Establish and track Key Performance Indicators (KPIs) and critical metrics. This summary provides a clear overview of the role's financial focus. Job Type: Full-time, In person, Monday-Friday, 8-5 Benefits: 401(k) with matching Medical, Dental, Life, STD & LTD insurances Health savings account (HSA) Generous paid time off Referral bonus program Tuition reimbursement Pureflow is an equal-opportunity employer, including disability and veterans. Post-offer, pre-employment background checks and drug tests are required for all positions. Pay range: $65,000 - $90,000 Pay range has been determined by industry benchmarking data provided by ADP.
    $30k-37k yearly est. Auto-Apply 17d ago

  • Loan Service Representative

    Dc Credit Union

    Representative job in Washington, DC

    Job Description Primary Function Promotes the credit union's loan products and services to potential and existing members. Receives and initiates calls to assist members regarding borrowing needs and options. Ensures conditions for pre and post loan closings are cleared. Perfects liens on collateral, insurance placement and documentation. Performs VISA credit card file maintenance. Provides the highest level of quality member service. Major Duties and Responsibilities Communicates promotional information about loan products to members and answers inquiries from members concerning loan services. Assists members in completion of consumer, credit card and mortgage loan applications. Performs loan disbursals, in-person or electronically, complying with all approval criteria. When disbursing funds, makes sure the member is familiar with all the terms, conditions, and collateral held on the note and disclosure. Performs all administrative duties associated with the VISA credit card program, establishing accounts, and performing account maintenance. Gathers, compiles, and prepares loan documents, liens, files, reports, and/or other legal matters relating to loans. Maintains and updates the security interest and insurance of all vehicle loans, title tracking, ensuring accurate and complete record retention. Release liens at the request and, on approval of the lending team. Maintains member loan files. Represents the credit union in a courteous and professional manner. Provides prompt, efficient, and accurate service to members. Maintains member confidentiality. Performs other duties as assigned. Skills, Knowledge, and Experience One to two years' experience in lending in a credit union or other financial institution preferred. Knowledge of lending principles and procedures, loan services, and credit union philosophy ideal. A2-year college degree or completion of specialized course study/certification in business and/or financial services. Well-developed communication and analytical skills required. Knowledge of Microsoft office products preferred: MS. Word, Excel, PowerPoint, Outlook and Teams. Proficiency in Spanish preferred. Disclaimer This position description is not a complete statement of all duties and responsibilities comprising the position. It contains only the facts necessary to evaluate the position on a fair basis. Job Posted by ApplicantPro
    $29k-84k yearly est. 6d ago

  • Call Center Representative

    Sparkbit 360

    Representative job in Washington, DC

    Job Description At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world. Position Overview: Position Overview: We are seeking a motivated and professional Call Center Representative to join our Washington, DC team. This role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring each interaction reflects our commitment to exceptional service. Responsibilities: Handle inbound customer calls and provide accurate information and assistance. Make outbound follow-up calls when necessary. Document call details, inquiries, and resolutions accurately. Direct calls to appropriate departments as needed. Maintain a positive, customer-focused attitude in every interaction. Support the customer service team with additional tasks as assigned. Qualifications: High school diploma or equivalent required. Strong verbal communication and active listening skills. Ability to remain calm and professional during high-volume periods. Basic computer and phone-system proficiency. Dependable, punctual, and eager to learn. What We Offer: Competitive pay Opportunities for advancement Professional development and training Supportive and collaborative team environment Travel opportunities (if applicable)
    $30k-40k yearly est. 23d ago

  • Call Center Representative (Financial / Accounting Related Services)

    Brightkey, Inc.

    Representative job in Annapolis, MD

    BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! Join our dynamic team as a Call Center Representative, where you will play a vital role in delivering exceptional support and service to our valued customers. In this fast-paced environment, you will be the friendly and knowledgeable voice assisting with inquiries, resolving issues, and ensuring a positive customer experience. Your dedication and communication skills will help uphold our commitment to outstanding service. Job Description: As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company. Schedule, Benefits, & Compensation: On-Site, First shift, Monday through Friday - 40 hours per week Shift: 8:30am - 5:00pm Location: Annapolis Junction, MD Medical, Dental, Vision, Pet and other Insurance options Participation in a company 401k program Paid Time off and 10 paid holidays Pay is $18.00 to $21.00 per hour Ideal Experience for the Position (not required): Prior experience in a Call Center environment and excellent customer service skills and experience. Banking or financial services experience is a plus! Experience with CRM systems such as Salesforce Financial or banking experience as this position will include payment processing, account reconciliation, lockbox and check processing and related reporting Strong Microsoft Excel skills Experience with Accounts Receivable Processing Key Responsibilities of the Call Center Representative: Answer incoming calls and respond to emails in a timely and professional manner. Assist customers by providing information, resolving issues, and answering inquiries related to memberships, orders, payment processing, and various other areas of support. Maintain a high level of product and service knowledge to effectively support customers. Document all customer interactions and update records accurately in the database. Lockbox processing, payment processing and reconciliation. Providing customers with reports including financial information. Identify and escalate priority issues to the appropriate team members or departments. Follow up with customers to ensure their concerns are resolved to their satisfaction. Qualifications: High school diploma or equivalent; associate or bachelor's degree preferred. Experience in a call center or customer service role is ideal. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle a high volume of calls and emails with professionalism and efficiency. Proficient in using computer systems and software applications including MS Office (Outlook and Excel). Compassionate and empathetic, with a genuine desire to help others. Ability to work independently and as part of a team. Flexible and adaptable to changing priorities and tasks. BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status. CSP-112525 Call Center Representative Customer Service Financial Accounts Receivable Powered by JazzHR FElpjyozwZ
    $18-21 hourly 17d ago

  • Call Center Representative

    Latitude Inc.

    Representative job in Rockville, MD

    Job DescriptionA well-established organization is seeking a Contact Center Representative to join its high-performing member services team. In this role, you'll be the first point of contact for participants, spouses, attorneys, and representatives-delivering clear, empathetic, and accurate support via phone, email, and written correspondence.This is a high-volume inbound call environment, ideal for individuals who thrive on helping others, communicating clearly, and maintaining attention to detail in a fast-paced setting. Key ResponsibilitiesAnswer inbound calls promptly and professionally, delivering accurate information and excellent customer service.Document call activity and inquiries using internal systems.Provide information from internal knowledge bases and tools to address participant questions.Navigate organizational websites to support callers in real-time.Monitor call queues and ensure timely responses.Receive and respond to emails from participants and representatives.Route calls and inquiries to appropriate teams when necessary.Print and mail requested documents, such as statements and tax forms.Perform special projects and administrative tasks as needed. Qualifications1+ year of call center or high-volume phone experience required.Strong customer service skills with a clear, professional, and friendly phone voice.Excellent attention to detail and documentation accuracy.Ability to manage multiple tasks while maintaining a positive, service-oriented attitude.Strong communication skills, both verbal and written.Bilingual abilities are a plus, but not required.Proficiency with basic office equipment and computer systems. Why JoinWork with a collaborative and supportive team that values service excellence.Gain experience in a structured, mission-driven environment.Opportunities for professional development and internal growth.Competitive pay and benefits package.
    $27k-36k yearly est. 27d ago

  • Call Center Representative

    Bath Concepts Independent Dealers

    Representative job in Savage, MD

    Job DescriptionCall Center Representative Long Home is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich lives with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative to join our winning team in Savage, MD. Be part of a high-energy environment where your work makes a positive impact by helping homeowners improve their homes - and earn a substantial income doing it! General Purpose: Customer service and communication skills are a must. You will contact homeowners by phone to schedule qualified appointments for free consultations, input lead information, update reports, and respond to phone inquiries from ads. Responsibilities: Deliver a scripted pitch to homeowners Adjust the script as needed to meet homeowners' needs Handle homeowner questions and overcome objections Collect homeowner information (name, address, phone number, etc.) Receive and schedule appointments over the phone Enter appointment details and homeowner information into the system Confirm appointments with canvassers or sales representatives Assign appointments to sales representatives Make quality control calls Respond to incoming calls from potential homeowners Follow up with homeowners after initial contact Maintain and update lead information and reports Qualifications: Sales background required Previous sales experience preferred Previous telemarketing experience preferred Strong knowledge of sales and marketing principles and strategies Excellent communication and customer service skills Proficiency in relevant computer applications Product knowledge (training provided) Positive, professional attitude and team-oriented mindset Benefits: Medical Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Retirement Plan Paid Vacation Paid Sick Time Professional Development Opportunities Powered by JazzHR HtiO6hlwOz
    $27k-36k yearly est. 30d ago

  • Outbound Call Center Representative

    Nealey Tire & Auto

    Representative job in Annapolis, MD

    About Us At Nealey Tire & Auto, we're redefining what it means to deliver world-class automotive service. With five thriving locations across Maryland (and more on the way), we're known for our commitment to creating raving fans out of every customer. We're looking for a full-time, in-person Outbound Call Center Representative to join our growing team. This is not a remote role - you'll work on-site Monday through Friday, 8 AM - 5 PM, playing a crucial role in driving customer satisfaction and shop success through outbound communication campaigns. Who Thrives Here Our ideal candidate isn't just "good on the phone" - they're a proactive, high-energy communicator who: Shows up on time, ready to make things happen every day Loves connecting with people and building relationships over the phone Is coachable and eager to improve (sponges, not stool sitters!) Can stay upbeat and professional even with tough or upset customers Knows when to escalate a situation and involve a store manager quickly Thrives in a structured, fast-paced, performance-based environment What You'll Do Make 1-day post-service satisfaction calls to ensure customers are happy Pre-book future maintenance appointments and fill shop schedules Complete appointment reminder calls to reduce no-shows Run special outbound campaigns for promotions, service reminders, and follow-ups Document all interactions accurately and keep records up to date Handle occasional difficult customer situations and quickly loop in managers to resolve issues Work closely with store leaders to ensure seamless communication and a great customer experience What's in It for You This isn't a boring call center job - this is a chance to be the voice of a fast-growing, highly respected local brand. Here's what you can expect: Competitive hourly pay with performance bonuses Monday-Friday schedule, no nights or weekends Structured training, call scripts, and coaching to set you up for success A supportive, high-energy team environment - no sitting around waiting for the clock Career growth potential as Nealey Tire & Auto continues to expand At Nealey Tire & Auto, we don't just make calls - we build trust, strengthen relationships, and keep our customers coming back for life.
    $27k-36k yearly est. 60d+ ago

  • Call Center Representative

    Vets Hired

    Representative job in Chevy Chase, MD

    This position is responsible for greeting, registering, and scheduling patients while providing exceptional customer service. The role interacts closely with providers and staff to ensure a smooth and positive experience for patients. The position requires managing a high volume of calls, maintaining accurate records, and handling patient inquiries with professionalism and empathy. Job Responsibilities Serve patients by greeting them over the phone, scheduling appointments, and maintaining records and accounts. Act as the first point of contact, welcoming patients and visitors via telephone. Complete registration for new patients or verify mobile registration and update information for existing patients. Handle patient concerns effectively, including dissatisfied callers, and collaborate with internal teams to resolve issues. Optimize patient satisfaction and provider scheduling by adhering to established appointment guidelines. Address patient anxieties by answering questions and providing reassuring communication. Manage high-volume inbound and outbound calls in a timely and efficient manner. Identify patient needs, clarify information, research issues, and offer appropriate solutions or alternatives. Document patient requests and route messages to the appropriate departments or staff. Review and respond to patient portal messages through the EMR system. Handle incoming referrals for potential new patients and conduct outreach to schedule appointments. Build strong relationships and engage patients by going the extra mile to provide excellent service. Qualifications High school diploma or GED required; Associate degree preferred. Minimum of two years of customer support experience in a medical or clinical setting. Experience with EMR and scheduling systems such as Athena, Greenway, or Phreesia. Strong phone and verbal communication skills, including active listening. Customer-focused approach with adaptability to various personality types. Ability to multitask, prioritize responsibilities, and manage time effectively. Ability to travel occasionally during the workweek.
    $27k-36k yearly est. 25d ago

  • Financial Services Representative

    MJ Morgan Group 3.6company rating

    Representative job in Towson, MD

    Ready to make a real impact? As a Financial Services Representative, you'll be the friendly face members trust and the expert who helps them reach their financial goals. Every day brings something new-from opening accounts and processing transactions to uncovering ways members can save, borrow, and thrive. What You'll Do: Create amazing experiences for every member who walks through the door Help members find the right accounts, loans, and financial solutions Handle day-to-day transactions with accuracy and confidence Support loan applications and keep members updated along the way Work with a supportive team that celebrates wins and drives results together Stay sharp on products, policies, and new opportunities to serve members better What Makes You Great for This Role: A passion for helping people and delivering standout service Confidence in recommending products that truly meet member needs Strong communication, attention to detail, and problem-solving skills Comfortable learning new systems and juggling multiple tasks Experience in customer service, sales, or cash handling (banking is a plus!) If you're energized by helping people, love working in a fast-paced environment, and want to grow your financial career, this role is your perfect launchpad. Build relationships that matter-one member at a time!
    $26k-30k yearly est. 3d ago

  • Call Center Representative

    Latitude 3.9company rating

    Representative job in Rockville, MD

    We are seeking a Call Center Representative to join our customer service team. In this role, you will be the first point of contact for customers, providing exceptional service and support via phone, email, or chat. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to resolve customer issues efficiently and professionally. This role is fully onsite in Rockville MD for the 1st 6 months. Hybrid flexibility after the initial 6 month period This role is a contract to hire with the salary being $24-28/hr Responsibilities: Answer inbound calls and respond to customer inquiries in a timely, courteous, and professional manner Resolve product or service problems by clarifying the customer's complaint, determining the cause, and identifying the best solution Provide accurate, valid, and complete information using internal systems and resources Document customer interactions, issues, and resolutions in the CRM system Escalate complex issues to the appropriate department or supervisor when necessary Follow communication procedures, guidelines, and policies Meet personal and team performance targets such as call handling time, quality assurance, and customer satisfaction Requirements: 1+ year of experience in a call center environment Strong verbal and written communication skills Ability to multi-task, prioritize, and manage time effectively Associates Degree or Bachelors Degree highly preferred $24 - $28 an hour
    $24-28 hourly Auto-Apply 60d+ ago

  • Account Service Representative (Call Center) - Outbound Part-Time

    Municipal Employees Credit Union of Baltimore, Inc. 3.0company rating

    Representative job in Baltimore, MD

    Job Description ***THIS IS A PART TIME POSITION, ONLY APPLY IF INTERESTED IN WORKING PART TIME*** IS NOT REMOTE*** MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition. Schedule: Mon, Tues, Wed & Fri 8:30am-2:00pm Thurs 8pm-2pm Rotating: Sat 10am-1pm RESPONSIBILITIES: Under general supervision projecting a professional company image through telephone interactions with members. Performs outbound calling efforts and provides quality service to existing members by phone. The quality service provided will be accurate, efficient, and professional to consistently "delight" the member. Ability to survey and educate members. In addition to cross-selling available products based on the needs of the member, be able to investigate and resolve concerns pertaining to account status, products and services. Must demonstrate excellent phone and communication skills. QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette skills Strong computer application skills Strong oral/written communication skills Must be results oriented Quick learner and motivated to be a consistent performer Attendance and punctuality are a must COMPENSATION Salary Range per hour, depending on experience and qualifications Account Services Representative Outbound (Part-Time) - $16.00 - $19.61 BENEFITS AT MECU CREDIT UNION At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement. Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind. Tuition Assistance: Continue your education and professional development with our tuition assistance program. Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP. Parking Discounts: Enjoy discounted parking to make commuting easier. Long-Term Care Insurance: Prepare for the future with long-term care coverage options. Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance. Join MECU and enjoy benefits that truly support you and your family. PHYSICAL DEMANDS While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.
    $31k-34k yearly est. 5d ago

Learn more about representative jobs

How much does a representative earn in Towson, MD?

The average representative in Towson, MD earns between $28,000 and $90,000 annually. This compares to the national average representative range of $23,000 to $55,000.

Average representative salary in Towson, MD

$50,000

What are the biggest employers of Representatives in Towson, MD?

The biggest employers of Representatives in Towson, MD are:
  1. Contact Government Services, LLC
  2. A Better Today Recovery Services
  3. Caesars Entertainment
  4. A+ Consulting
  5. AMFM Healthcare
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