Representative jobs in Washington, DC

We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Dulles, VA. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting. Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment. Key Responsibilities Access Control & Compliance Monitor gates, turnstiles, and access points to ensure only authorized personnel enter. Verify worker credentials, badges, and compliance documentation. Issue and manage temporary badges and visitor passes. Report irregularities or noncompliance to site supervisors. Worker Onboarding & Assistance Guide workers and subcontractors through the digital onboarding process. Assist with account setup, documentation upload, and system login. Provide clear instructions on mobile check-ins, digital badges, and QR codes. Support multilingual onboarding as needed (tools/resources provided). First-Line Technical Support Serve as the first point of contact for access or credentialing issues. Troubleshoot basic technical problems (e.g., badge not scanning, login errors). Escalate more complex issues to centralized support following standard procedures. Maintain accurate records of support requests and resolutions. Customer Service & Communication Deliver professional, courteous assistance to workers and site staff. Communicate clearly and calmly when resolving issues. Relay feedback to supervisors to support process improvements. Performance Expectations Ensure smooth and timely worker access. Minimize delays by resolving issues efficiently. Maintain accuracy in compliance and credential checks. Provide a consistently positive support experience on site. Key Qualifications High school diploma or equivalent (some college or technical training preferred). Prior experience in field support, help desk, IT support, or site operations is a plus. Basic technical troubleshooting skills (hardware/software). Strong attention to detail and ability to follow structured protocols. Excellent communication and interpersonal skills. Ability to stand/walk for extended periods and work outdoors at site access points.

We're on the lookout for business partners who are ready to grow and hit their personal goals. We're over the typical 'sales pitch' job ads and the same old noise - it's time for something better. At Mission, you'll get the stability of a 9-to-5 with the excitement of unlimited earning potential. If you're driven, ambitious, and ready to build something real, let's make it happen. What Mission Has to Offer: Autonomy: We treat you like the adult you are. No micromanaging, just a supportive management team available when you need them. Flexibility: Your schedule is in your hands. Out in the work and enjoy time off when you want it. Teamwork: Collaborate with driven colleagues who enjoy working together and strengthening the team. Training: We pay you while you train, and we don't throw you to the wolves when you're done. Should You Apply? Previous experience needed? No Strong work ethic needed? Yes Do I need equipment? All needed equipment will be provided We kept this job description short and sweet, hoping you'll give it a good read before applying. We thought about adding a "secret code word" to make sure people actually read it, but we're going to trust that if you apply, you're genuinely interested. Look, we even put it in bold. Pickles. The following is required by law. Disclaimer: Note that earnings for Sales Representatives vary based on individual performance. We are an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, disability, genetic information, gender identity, sexual orientation, marital status, pregnancy, veteran status, or any other legally protected characteristic. We base our hiring decisions on qualifications, skills, and job-related experience. We adhere to all federal, state, and local laws regarding nondiscrimination in employment.

Work with Outside Sales or independently to manage existing customer accounts, including generating quotes. Manage, oversee, update, and expedite existing orders. Interface with customers and suppliers while adhering to company sales policies and procedures. Responsibilities: · Develops current customer accounts by marketing company product lines and offering value-added services. Maintains current customer information, including sales contracts, contract terms, and other pertinent account details. · Provides new and current customers with product information, including pricing, lead times, minimum order quantity, standard packaging, and freight options. · Negotiates and establishes sales quotes as requested by customers and the nature of the marketplace to effectively offer competitive pricing and ensure the highest profitability. · Under general guidelines, exercises independent judgment to satisfy customers' requirements while maintaining responsibility for the profitability of sales. · Collaborates with appropriate personnel to develop strategies, tactics, and contingency plans to obtain desired market share. Recommends deviations from standard policies and procedures, such as pre-purchase approvals, to take advantage of discounts and to minimize freight charges. · Works within the company ERP system (Epicor Solar Eclipse). Qualifications: o Minimum 2-4 years of related experience. o High school diploma or equivalent work experience required. o Excellent communication (written and verbal) and interpersonal skills required. o Familiarity with Solar Eclipse software is preferred. o College courses in sales, marketing, or business administration are preferred. o Self-motivated, self-starter, personable, extroverted personality, well-organized. o Meeting deadlines and being detail-oriented is a must. o Must have experience with Microsoft Office 365, including but not limited to SharePoint, Teams, Outlook, Excel, and Microsoft Word. Salary Range: $46,000 - $55,000 Work Location: This is an in-house position and is NOT a remote or hybrid position. All work is to be performed Monday - Friday, 8:00 a.m. - 4:30 p.m. at 3515 V Street NE, Washington, DC 20018. Job Type: Full-time Benefits: · 401(k) · Dental insurance · Health insurance Shift: · 8-hour shift

We are seeking a Call Center Representative to join our customer service team. In this role, you will be the first point of contact for customers, providing exceptional service and support via phone, email, or chat. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to resolve customer issues efficiently and professionally. This role is fully onsite in Rockville MD for the 1st 6 months. Hybrid flexibility after the initial 6 month period This role is a contract to hire with the salary being $24-28/hr Responsibilities: Answer inbound calls and respond to customer inquiries in a timely, courteous, and professional manner Resolve product or service problems by clarifying the customer's complaint, determining the cause, and identifying the best solution Provide accurate, valid, and complete information using internal systems and resources Document customer interactions, issues, and resolutions in the CRM system Escalate complex issues to the appropriate department or supervisor when necessary Follow communication procedures, guidelines, and policies Meet personal and team performance targets such as call handling time, quality assurance, and customer satisfaction Requirements: 1+ year of experience in a call center environment Strong verbal and written communication skills Ability to multi-task, prioritize, and manage time effectively Associates Degree or Bachelors Degree highly preferred $24 - $28 an hour

DescriptionJob Title: Call Center Representative Company: Tulip Soft Comms Welcome to Tulip Soft Comms, where innovation meets connectivity. As a leading communications company, we specialize in delivering cutting-edge solutions to connect individuals, businesses, and communities seamlessly. Job Description: We are seeking a motivated and compassionate Call Center Representative to join our dynamic team. In this role, you will be the first line of support for our customers, ensuring their inquiries are handled promptly and professionally. As a Call Center Representative, you will engage in meaningful interactions with our customers, assisting them with their questions, concerns, and product support. Salary Range: $750 - $1050 weekly Key Responsibilities Handle incoming calls and respond to customer inquiries promptly and professionally. Resolve customer issues by identifying problems and providing effective solutions. Maintain updated knowledge of company products and services to assist customers accurately. Document customer interactions in the database to ensure follow-up and resolution of concerns. Meet daily metrics for call handling, including quality and efficiency targets. Provide exceptional customer service, cultivating positive relationships with clients. Skills, Knowledge and Expertise High school diploma or equivalent; additional education or certifications are a plus. Excellent verbal and written communication skills. Strong problem-solving skills with the ability to think critically and act independently. Familiarity with customer relationship management (CRM) software and tools is a plus. Ability to handle a high volume of calls and work in a fast-paced environment. Benefits Benefits: Competitive salary Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Opportunities for professional development and advancement

Job Description At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world. Position Overview: Position Overview: We are seeking a motivated and professional Call Center Representative to join our Washington, DC team. This role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring each interaction reflects our commitment to exceptional service. Responsibilities: Handle inbound customer calls and provide accurate information and assistance. Make outbound follow-up calls when necessary. Document call details, inquiries, and resolutions accurately. Direct calls to appropriate departments as needed. Maintain a positive, customer-focused attitude in every interaction. Support the customer service team with additional tasks as assigned. Qualifications: High school diploma or equivalent required. Strong verbal communication and active listening skills. Ability to remain calm and professional during high-volume periods. Basic computer and phone-system proficiency. Dependable, punctual, and eager to learn. What We Offer: Competitive pay Opportunities for advancement Professional development and training Supportive and collaborative team environment Travel opportunities (if applicable)

Job Description Primary Function Promotes the credit union's loan products and services to potential and existing members. Receives and initiates calls to assist members regarding borrowing needs and options. Ensures conditions for pre and post loan closings are cleared. Perfects liens on collateral, insurance placement and documentation. Performs VISA credit card file maintenance. Provides the highest level of quality member service. Major Duties and Responsibilities Communicates promotional information about loan products to members and answers inquiries from members concerning loan services. Assists members in completion of consumer, credit card and mortgage loan applications. Performs loan disbursals, in-person or electronically, complying with all approval criteria. When disbursing funds, makes sure the member is familiar with all the terms, conditions, and collateral held on the note and disclosure. Performs all administrative duties associated with the VISA credit card program, establishing accounts, and performing account maintenance. Gathers, compiles, and prepares loan documents, liens, files, reports, and/or other legal matters relating to loans. Maintains and updates the security interest and insurance of all vehicle loans, title tracking, ensuring accurate and complete record retention. Release liens at the request and, on approval of the lending team. Maintains member loan files. Represents the credit union in a courteous and professional manner. Provides prompt, efficient, and accurate service to members. Maintains member confidentiality. Performs other duties as assigned. Skills, Knowledge, and Experience One to two years' experience in lending in a credit union or other financial institution preferred. Knowledge of lending principles and procedures, loan services, and credit union philosophy ideal. A2-year college degree or completion of specialized course study/certification in business and/or financial services. Well-developed communication and analytical skills required. Knowledge of Microsoft office products preferred: MS. Word, Excel, PowerPoint, Outlook and Teams. Proficiency in Spanish preferred. Disclaimer This position description is not a complete statement of all duties and responsibilities comprising the position. It contains only the facts necessary to evaluate the position on a fair basis. Job Posted by ApplicantPro

Job DescriptionWe are seeking a Call Center Representative to join our customer service team. In this role, you will be the first point of contact for customers, providing exceptional service and support via phone, email, or chat. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to resolve customer issues efficiently and professionally. This role is fully onsite in Rockville MD. This role is a contract role through April 2026 with the salary being $24-28/hr Responsibilities: Answer inbound calls and respond to customer inquiries in a timely, courteous, and professional manner Resolve product or service problems by clarifying the customer's complaint, determining the cause, and identifying the best solution Provide accurate, valid, and complete information using internal systems and resources Document customer interactions, issues, and resolutions in the CRM system Escalate complex issues to the appropriate department or supervisor when necessary Follow communication procedures, guidelines, and policies Meet personal and team performance targets such as call handling time, quality assurance, and customer satisfaction Requirements: 1+ year of experience in a call center environment Strong verbal and written communication skills Ability to multi-task, prioritize, and manage time effectively Associates Degree or Bachelors Degree highly preferred

Job Description Job title Call Center Representative Reports to Branch Manager Job purpose The Call Center Representative is responsible for providing a variety of member service functions via phone including but not limited to, presenting and explaining Credit Union products and services to prospective and current members, assisting them in utilizing these products and services and resolving account related problems. Essential Duties Act in accordance with the core values to assist in reaching APL Federal Credit Union's mission and vision. Provide exceptional customer service to current and prospective members. Inform Branch Manager and/or Assistant Branch Manager of complaints and/or problems with members. Evaluate and suggest procedures to improve efficiency of the Branch as it pertains to Call Center operations. Adhere to credit union policies, operational controls, and regulatory procedures when identifying members to ensure the safety and security of member and credit union assets to prevent loss and/or fraud. Maintain information security. Prepare BSA reports for necessary transactions utilizing the appropriate system. Train peers in practices and procedures needed to ensure they are fully competent in performing the Call Center role. Open various types of accounts including savings, checking, IRA, Certificates of Deposit, and special accounts (such as Estate Accounts, Trust Accounts and Deceased Accounts). Provide necessary literature. Provide information and assistance with telephone and online banking. Research and provide resolution of member inquiries received by telephone, e-mail, staff members, or any other source. This includes the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, statement questions, and assisting members to make the most effective use of services offered. Ability to process a needs assessment to introduce and explain available Credit Union products and services to current and prospective members. Process membership/account applications through credit union software following security protocols. Receive consumer loan applications via telephone and submit applications for decision. Maintain updates and renewals for certificates of deposit. Processing basic, non-cash financial transactions for members including closing of accounts, issuing checks, transfers, transfer payments, fees and fee refunds with Manager's approval. Support the additional functions with respect to lending and deposit services including, but not limited to: Check and statement copy requests Check/ACH stop payment processing Check and coupon orders Online banking, bill payment, and Zelle enrollment and administration Address changes and member profile maintenance Processing of internal and external deposit and loan verification. Support all Credit Union departments by assisting members with issues regarding: Visa Cards ACH processing Individual Retirement Accounts ATM transactions Statement interpretation, review, and analysis Act as MSA when necessary. Participate in the Saturday rotation. Other duties as assigned. Qualifications Education: High school diploma or GED required. Must be able to secure and maintain a Resident Producer Individual (RPI) License. Experience: One year of related experience in customer service or retail environment is required. Call Center experience preferred. Working conditions Work is performed in an office environment with minimal chance for personal injury and moderate noise level. There may be occasions when the work environment is stressful. Work hours will normally be from Monday through Friday and may change depending upon our needs. You will be expected to be available during weekends or after business hours as business dictates. May also be asked to work additional hours as needed to provide adequate coverage at any of our three branch locations. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, among other things, objects, tools, PC keyboard or controls; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, and or crouch. The employee will need to lift box[es] and other supplies that may weigh in excess of 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Benefits and Salary The hourly compensation range for this position is $21.15/hr - $26.00/hr. In addition, APL Federal Credit Union provides employees with a generous benefits package that includes health, dental, vision, life insurance, company paid Short-Term and Long-Term Disability, a 401(k)-retirement plan with employer contribution, Pension Plan, paid vacation, paid holidays, and more! APL Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by consulting, gathering information, and evaluating patient needs over the phone. Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health. DUTIES/ RESPONSIBILITIES: ( Essential Functions: Duties and responsibilities noted with bullets are considered to be the essential functions of the job). Greets patients as they contact the center by telephone. Schedule appointments as per established policies and procedures. Answer all incoming calls and route them to the appropriate staff as needed. Register all patients per registration protocols over the phone. Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and cut down on waiting time. Respond to patients' inquiries, requests, and disputes over the phone and route it to the appropriate department or staff. Explain the services available, payment categories, and billing procedures. OTHER DUTIES: Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area. May be assigned to various project lead roles to advance the development of the department and support ad hoc needs. Able to work under minimal supervision. Employee will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances. QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS: High school graduate/GED with a minimum of 1-year one year of customer service experience in medical office settings. Ability to relate to patients through familiarity with medical terminology and triage procedure. Demonstrated ability to build and maintain good customer rapport. Ability to work under pressure. Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base. Experience with information technology, electronic health records, medical records, culturally diverse populations, and care of underserved populations. Knowledge of local healthcare environment. Ability to speak, read, and write in English or Spanish is desirable.

WeightNot℠ is a rapidly growing nutrition and health company that is changing the way consumers approach weight loss. With a success rate that eclipses all other major commercial weight loss programs, WeightNot is experiencing tremendous growth in its nationwide membership, helping thousands to quickly reclaim their health and improve their lives. For more information and to read member stories, visit ***************** and ************************** . Job Description WeightNot is seeking professional, energetic Call Center Representative to support its nationwide expansion. The position will be based in the WeightNot headquarters office in Bethesda, MD. Primary Duties Include: Conduct the initial follow-up on phone and online inquiries, doing preliminary phone screening to ensure medical eligibility. Providing basic program details and setting appointments for more comprehensive phone consultations. Place outbound follow up calls to prospective members to determine interest in program. Answer inbound calls to assist prospective members' inquiries. Respond to email inquiries from prospective members in a timely manner. Build member's interest in the WeightNot program. Establish and maintain a good professional relationship with members. Qualifications Associates or Bachelors degree preferred. Minimum 1-2 year's work experience in a sales or sales related position, ideally including some phone sales. Ability to establish rapport and communicate empathetically. Excellent customer service skills. Candidates will need to have strong interpersonal skills, computers skills, and have the ability to be flexible and willing to adjust to last minute change. Demonstrated commitment to high levels of quality, customer service and client satisfaction. Additional Information The most successful WeightNot team members have a passion for health, nutrition, fitness and wellness, and are truly excited to help our members achieve their goals each and every day. For consideration, please email your resume with salary requirements to [email protected]

BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! We are seeking motivated and customer-focused individuals to join our team. As a Call Center Representative, in this role, you will provide exceptional support to members of various non-profit and professional organizations. Your primary responsibilities will include managing member inquiries, resolving issues, and ensuring outstanding member experience. If you enjoy customer service and working in a service-oriented environment, we encourage you to apply! Job Description: As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company. Schedule, Benefits, & Compensation: On-Site, Second shift, Monday through Friday - 40 hours per week Hours: 12:30pm - 9:00pm Location: Annapolis Junction, MD Medical, Dental, Vision, Pet and other Insurance options Participation in a company 401k program Paid Time off and 10 paid holidays Pay is $19.00 to $22.00 per hour Key Responsibilities of the Call Center Representative: Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries. Assist members with account management tasks, including updating contact information, processing renewals, and resolving billing issues. Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary. Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system. Proactively identify opportunities to enhance the member experience and share feedback with the team. Ensure compliance with organizational policies, privacy standards, and service level agreements. Document all customer interactions and update records accurately in the database. Collaborate with team members to ensure a seamless customer experience. Identify and escalate priority issues to the appropriate team members or departments. Qualifications: High school diploma or equivalent; associate or bachelor's degree preferred. Experience in a call center or customer service role is ideal. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle a high volume of calls and emails with professionalism and efficiency. Proficient in using computer systems and software applications including MS Office (Outlook and Excel). Compassionate and empathetic, with a genuine desire to help others. Ability to work independently and as part of a team. Flexible and adaptable to changing priorities and tasks. BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status. CSR-120825 Call Center Representative Customer Service Call Center

BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! Join our dynamic team as a Call Center Representative, where you will play a vital role in delivering exceptional support and service to our valued customers. In this fast-paced environment, you will be the friendly and knowledgeable voice assisting with inquiries, resolving issues, and ensuring a positive customer experience. Your dedication and communication skills will help uphold our commitment to outstanding service. Job Description: As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company. Schedule, Benefits, & Compensation: On-Site, First shift, Monday through Friday - 40 hours per week Shift: 8:30am - 5:00pm Location: Annapolis Junction, MD Medical, Dental, Vision, Pet and other Insurance options Participation in a company 401k program Paid Time off and 10 paid holidays Pay is $18.00 to $21.00 per hour Ideal Experience for the Position (not required): Prior experience in a Call Center environment and excellent customer service skills and experience. Banking or financial services experience is a plus! Experience with CRM systems such as Salesforce Financial or banking experience as this position will include payment processing, account reconciliation, lockbox and check processing and related reporting Strong Microsoft Excel skills Experience with Accounts Receivable Processing Key Responsibilities of the Call Center Representative: Answer incoming calls and respond to emails in a timely and professional manner. Assist customers by providing information, resolving issues, and answering inquiries related to memberships, orders, payment processing, and various other areas of support. Maintain a high level of product and service knowledge to effectively support customers. Document all customer interactions and update records accurately in the database. Lockbox processing, payment processing and reconciliation. Providing customers with reports including financial information. Identify and escalate priority issues to the appropriate team members or departments. Follow up with customers to ensure their concerns are resolved to their satisfaction. Qualifications: High school diploma or equivalent; associate or bachelor's degree preferred. Experience in a call center or customer service role is ideal. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle a high volume of calls and emails with professionalism and efficiency. Proficient in using computer systems and software applications including MS Office (Outlook and Excel). Compassionate and empathetic, with a genuine desire to help others. Ability to work independently and as part of a team. Flexible and adaptable to changing priorities and tasks. BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status. CSP-112525 Call Center Representative Customer Service Financial Accounts Receivable Powered by JazzHR FElpjyozwZ

Call Center Representative - (25000359) Description Location: Silver Spring, MDRemote: NoSchedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30 PM. Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate withparents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patientinformation from various sources and to ensure information entered into the computer management system is accurate. Promote customer serviceenvironment. Qualifications Minimum EducationHigh School Diploma or GED (Required) Minimum Work Experience1 year Experience performing patient registration and scheduling, medical insurance screening and verification. (Required) Equivalent customer service or call center experience and education can be considered in lieu of patient registration, scheduling, insurance verification experience. Functional AccountabilitiesRegistration and Scheduling ServicesProvide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation. Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation's financial counseling or establish a payment plan. Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc. ); seek appropriate resources to solve problems effectively . Anticipate customer service needs to "prevent fires. "Enter appropriate notes in the system; obtain necessary information for accurate and complete documentation of all registration printouts, consent documents and other forms. Anticipate customer service needs to "prevent fires. "Verifying Insurance/Authorization and Process ImprovementWork with insurance companies to verify insurance eligibility and coverage for anticipated services using EVS, ENVOY , Mamsi-online, UHC and calling insurance; obtain authorization and benefit information from insurance companies as appropriate; document authorization and information in Account Notes and fields. Collect and verify demographic, PCP/referring physician and insurance information. Make recommendations for internal process improvements. SafetySpeak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: Maryland-Silver SpringWork Locations: Tech Hill 12211 Plum Orchard Drive Silver Spring 20904Job: Administrative Support / Customer ServiceOrganization: AmbulatoryPosition Status: R (Regular) - FT - Full-TimeShift: VariableWork Schedule: 8:30-5:00pmJob Posting: Dec 18, 2025, 3:16:14 PMFull-Time Salary Range: 37336 - 54204. 8

Long Home is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich lives with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative to join our winning team in Savage, MD. Be part of a high-energy environment where your work makes a positive impact by helping homeowners improve their homes - and earn a substantial income doing it! General Purpose: Customer service and communication skills are a must. You will contact homeowners by phone to schedule qualified appointments for free consultations, input lead information, update reports, and respond to phone inquiries from ads. Responsibilities: Deliver a scripted pitch to homeowners Adjust the script as needed to meet homeowners' needs Handle homeowner questions and overcome objections Collect homeowner information (name, address, phone number, etc.) Receive and schedule appointments over the phone Enter appointment details and homeowner information into the system Confirm appointments with canvassers or sales representatives Assign appointments to sales representatives Make quality control calls Respond to incoming calls from potential homeowners Follow up with homeowners after initial contact Maintain and update lead information and reports Qualifications: Sales background required Previous sales experience preferred Previous telemarketing experience preferred Strong knowledge of sales and marketing principles and strategies Excellent communication and customer service skills Proficiency in relevant computer applications Product knowledge (training provided) Positive, professional attitude and team-oriented mindset Benefits: Medical Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Retirement Plan Paid Vacation Paid Sick Time Professional Development Opportunities

About Us At Nealey Tire & Auto, we're redefining what it means to deliver world-class automotive service. With five thriving locations across Maryland (and more on the way), we're known for our commitment to creating raving fans out of every customer. We're looking for a full-time, in-person Outbound Call Center Representative to join our growing team. This is not a remote role - you'll work on-site Monday through Friday, 8 AM - 5 PM, playing a crucial role in driving customer satisfaction and shop success through outbound communication campaigns. Who Thrives Here Our ideal candidate isn't just "good on the phone" - they're a proactive, high-energy communicator who: Shows up on time, ready to make things happen every day Loves connecting with people and building relationships over the phone Is coachable and eager to improve (sponges, not stool sitters!) Can stay upbeat and professional even with tough or upset customers Knows when to escalate a situation and involve a store manager quickly Thrives in a structured, fast-paced, performance-based environment What You'll Do Make 1-day post-service satisfaction calls to ensure customers are happy Pre-book future maintenance appointments and fill shop schedules Complete appointment reminder calls to reduce no-shows Run special outbound campaigns for promotions, service reminders, and follow-ups Document all interactions accurately and keep records up to date Handle occasional difficult customer situations and quickly loop in managers to resolve issues Work closely with store leaders to ensure seamless communication and a great customer experience What's in It for You This isn't a boring call center job - this is a chance to be the voice of a fast-growing, highly respected local brand. Here's what you can expect: Competitive hourly pay with performance bonuses Monday-Friday schedule, no nights or weekends Structured training, call scripts, and coaching to set you up for success A supportive, high-energy team environment - no sitting around waiting for the clock Career growth potential as Nealey Tire & Auto continues to expand At Nealey Tire & Auto, we don't just make calls - we build trust, strengthen relationships, and keep our customers coming back for life.

We are seeking a friendly, customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively, resolve customer issues, and maintain a positive customer experience in a fast-paced environment. This is a 4.5 month contract to hire, eligible for hybrid flexibility after 6 months.Responsibilities: Answer incoming customer calls and respond to inquiries regarding products, services, or billing. Make outbound calls to follow up on customer inquiries, conduct surveys, or support sales initiatives. Resolve customer concerns efficiently and accurately, escalating complex issues to the appropriate department when necessary. Maintain up-to-date knowledge of products, services, policies, and procedures. Document all interactions accurately in the CRM or call center software. Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction). Adhere to call scripts, quality standards, and company policies. Collaborate with team members and other departments to ensure a seamless customer experience. $22 - $28 an hour

Primary Function Promotes the credit union's loan products and services to potential and existing members. Receives and initiates calls to assist members regarding borrowing needs and options. Ensures conditions for pre and post loan closings are cleared. Perfects liens on collateral, insurance placement and documentation. Performs VISA credit card file maintenance. Provides the highest level of quality member service. Major Duties and Responsibilities Communicates promotional information about loan products to members and answers inquiries from members concerning loan services. Assists members in completion of consumer, credit card and mortgage loan applications. Performs loan disbursals, in-person or electronically, complying with all approval criteria. When disbursing funds, makes sure the member is familiar with all the terms, conditions, and collateral held on the note and disclosure. Performs all administrative duties associated with the VISA credit card program, establishing accounts, and performing account maintenance. Gathers, compiles, and prepares loan documents, liens, files, reports, and/or other legal matters relating to loans. Maintains and updates the security interest and insurance of all vehicle loans, title tracking, ensuring accurate and complete record retention. Release liens at the request and, on approval of the lending team. Maintains member loan files. Represents the credit union in a courteous and professional manner. Provides prompt, efficient, and accurate service to members. Maintains member confidentiality. Performs other duties as assigned. Skills, Knowledge, and Experience One to two years' experience in lending in a credit union or other financial institution preferred. Knowledge of lending principles and procedures, loan services, and credit union philosophy ideal. A2-year college degree or completion of specialized course study/certification in business and/or financial services. Well-developed communication and analytical skills required. Knowledge of Microsoft office products preferred: MS. Word, Excel, PowerPoint, Outlook and Teams. Proficiency in Spanish preferred. Disclaimer This position description is not a complete statement of all duties and responsibilities comprising the position. It contains only the facts necessary to evaluate the position on a fair basis.

BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! We are seeking motivated and customer-focused individuals to join our team. As a Call Center Representative, in this role, you will provide exceptional support to members of various non-profit and professional organizations. Your primary responsibilities will include managing member inquiries, resolving issues, and ensuring outstanding member experience. If you enjoy customer service and working in a service-oriented environment, we encourage you to apply! Job Description: As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company. Schedule, Benefits, & Compensation: On-Site, First shift, Monday through Friday - 40 hours per week Location: Annapolis Junction, MD Medical, Dental, Vision, Pet and other Insurance options Participation in a company 401k program Paid Time off and 10 paid holidays Pay is $18.00 to $21.00 per hour Key Responsibilities of the Call Center Representative: Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries. Assist members with account management tasks, including updating contact information, processing renewals, and resolving billing issues. Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary. Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system. Proactively identify opportunities to enhance the member experience and share feedback with the team. Ensure compliance with organizational policies, privacy standards, and service level agreements. Document all customer interactions and update records accurately in the database. Collaborate with team members to ensure a seamless customer experience. Identify and escalate priority issues to the appropriate team members or departments. Qualifications: High school diploma or equivalent; associate or bachelor's degree preferred. Experience in a call center or customer service role is ideal. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle a high volume of calls and emails with professionalism and efficiency. Proficient in using computer systems and software applications including MS Office (Outlook and Excel). Compassionate and empathetic, with a genuine desire to help others. Ability to work independently and as part of a team. Flexible and adaptable to changing priorities and tasks. BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status. CSR-120225 Call Center Representative Customer Service Call Center Powered by JazzHR nmmv9WpxLT