Now Hiring: Customer Service Representative (Production Facility) We are seeking a detail-oriented Customer Service Representative (CSR) to support daily operations within a fast-paced production facility. This role combines customer service, order support, and general office duties to ensure accurate and efficient workflow.
Position Responsibilities
Assemble and prepare order packets accurately
Answer incoming phone calls and assist with customer inquiries
Verify and check order information for accuracy and completeness
Provide CSR support to the production team
Assist with general office operations (no system access required)
Maintain organized records and documentation
Qualifications
Strong attention to detail is required
Prior customer service or office support experience preferred
Ability to follow procedures and work independently
Strong organizational and communication skills
Reliable attendance and punctuality
Physical Requirements
Ability to lift approximately 50 75 lbs as needed
(Primarily handling boxes of paper; product is not moved by hand)
Schedule & Pay
Starting Pay: $17.00 per hour
Schedule: Monday Friday
Hours: 8:00 AM 5:00 PM during training
(Hours may adjust based on operational needs)
Work Environment
Production facility with office-based responsibilities
Team-oriented, professional setting
$17 hourly 20d ago
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Customer Service Representative - Bank Plaza - Wheeling, WV
Wesbanco Bank Inc. 4.3
Representative job in Wheeling, WV
Back Customer Service Representative - Bank Plaza #51-8568 Wheeling, West Virginia, United States Apply X Facebook LinkedIn Email Copy Location
This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Bank Plaza - Wheeling, WV.
Market Wheeling Work Hours per Week 37.5 Requirements
High school diploma or GED required.
Cash handling and customer service experience preferred.
Job Description
Summary:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.
Essential Functions:
Excellent Customer Service
Perform Customer Transactions
Operational and Security Proficiency
Identify referral opportunities
Essential Duties and Responsibilities:
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Meets established individual referral goals as assigned.
Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
Develops and maintains working knowledge of the Bank's products and services.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Full-Time/Part-Time Full-time Area of Interest Retail Services All Locations Wheeling, West Virginia, United States
$27k-30k yearly est. 5d ago
Collections Representative (Entry Level)
Teksystems 4.4
Representative job in Martinsburg, WV
Delinquency Control Counselor: Overview Description: Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early-stage collections (1-30 days late), 80-120+ calls per day. Being in early-stage collections does not affect a members credit score, their goal is to get someone out of collections before they go to Mid Stage or Late Stage Collections where it does affect their credit score.
Qualifications:
* Communication skills
* Navigating multiple systems
* Ability to negotiate with members.
* Competitive environment, want someone determined to make things happen.
* Provide empathy to members, problem solve, overcome objectives.
Experience:
* Entry level, some financial/collections experience if preferred.
* Call center experience does help to keep up with the fast-paced environment.
* Customer service, retail, hospitality, really anything someone can talk through and correlate to this position in collections and navigating through conversations.
* Personality and culture fit is everything, hard worker, competitive, able to speak clearly.
Performance metrics: Working effectively on each account and to collect on all accounts a member might have that are outstanding, collecting outstanding accounts.
* Department sends reports out to rank all counselors and how much they have collected during the month.
* Someone can see exactly how they are producing compared to their peers.
Schedule: M-F, Saturday (3 Saturdays a month typically) 10:00am - 7:00pm
Rotating off day during the week. Saturday is always 8am-4:30pm (based on the candidates preference)
Hybrid schedule, 1 day per week (4 days per month on site required)
**Training and working on site fully is not an option due to desk space. But minimal exceptions could be made if asked in advance once an offer is made to the candidate.
Training: First 4 Weeks Hybrid: 7am-3:30pm CST/ 8am-4:30pm EST. Monday - Friday, first 3 days are on site, then 2 days per week on site during training.
Nesting: 4 weeks technical training ON SITE: taught phone etiquette, navigation Up to 4 weeks after is nesting led by leadership team to develop skills. Re-assessed each week, can get out of it after 1 week depending on the individual
Pay
$18.95
#eastpriority25
#priorityeast
*Job Type & Location*This is a Contract to Hire position based out of Martinsburg, WV.
*Pay and Benefits*The pay range for this position is $18.95 - $18.95/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Martinsburg,WV.
*Application Deadline*This position is anticipated to close on Jan 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$19-19 hourly 2d ago
Data Entry Princeton WV
V & P 3.9
Representative job in Princeton, WV
DATA ENTRY CLERK PRINCETON WV
working in a high paced environment with growth potential.
Create spreadsheets to track important information.
Transfer data from hard copy to a digital database.
Maintain & Update customer information in a database.
Organize existing data in a spreadsheet.
Verify outdated data and make any necessary changes to records.
DESIRED SKILLS
Typing speed and accuracy
Verbal and written communication skills
Time management.
Attention to detail.
Ability to research and collect data.
Understanding of basic software.
Self-motivation.
Basic computer knowledge and to be proficient in Microsoft suite
Transcribes source data into the required electronic format.
Transfers information from paper formats into computer files using keyboards, data recorders, or optical scanners.
Verifies integrity of data by comparing it to source documents.
Reviews data for errors, missing pages, or missing information and resolves any discrepancies.
Maintains a filing system and protects confidential customer information.
Performs regular backups to ensure data preservation.
Responds to requests to retrieve data from the database or electronic filing system.
Uses basic office equipment (photocopy machine, facsimile machine, etc.)
Maintains a satisfactory level of quality and productivity per department standards.
Completes additional assigned tasks as required.
Education and Experience Requirements:
High school diploma or GED certificate
1-3 years of experience in data entry or equivalent training
Ability to type a minimum of 60-90 WPM
Experience with Microsoft Office (Microsoft Excel, Microsoft Word)
Health insurance benefit package
$26k-32k yearly est. Auto-Apply 60d+ ago
Door to Door Sales Representative
Optimum 4.2
Representative job in Beckley, WV
None
$39k-70k yearly est. 5d ago
Call Center Rep - In Office
The Mutters Agency
Representative job in Hartford City, WV
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Country USA State West Virginia City Morgantown Descriptions & requirements About the role: The Fast Track Sales Program at TQL is an opportunity to build a career with an industry leader that offers an award-winning culture, high earning potential with uncapped commission and significant opportunities for compensation and advancement. We will pay to relocate you to Cincinnati, Ohio to train with some of the top brokers in the company. Once you've completed training and built a solid book of business, TQL will pay to relocate you again to any of our 60+ offices nationwide. Our best in-class training and mentorship program will teach you everything you need to know about sales, logistics and supply chain management. For a look at a day in the life of a TQL Sales Representative, watch this video at ************************************
POSITION IS LOCATED IN CINCINNATI - PAID RELOCATION PROVIDED
What's in it for you:
* $50,000-$55,000 minimum compensation your first year, based on education
* Includes base salary, sign-on bonus and housing allowance
* Uncapped commission opportunity
* Our average sales representative hits six figures after three years of selling
* Want to know what the top 20% earn? Ask your recruiter
* Relocation assistance package to help you get settled in Cincinnati
Who we're looking for:
* You compete daily in a fast-paced, high-energy environment
* You're self-motivated, set ambitious goals and work relentlessly to achieve them
* You're coachable, enjoy solving problems and thinking on your feet
* College degree preferred, but not required
* Military veterans encouraged to apply
What you'll do:
* Receive 6 months of direct training from experienced Logistics Account Executives
* Help your account executive solve customer needs, find carriers for time-sensitive freight and manage daily operations
* Participate in hands-on and virtual training sessions
* Develop negotiation skills through prospecting and cold calling
* Build your book
* Use your training to meet sales metrics and become eligible for commission
* Establish relationships to close new customers
* Negotiate prices with customers and carriers
* Resolve freight issues to ensure timely pickup and delivery
What you need:
* Elite work ethic, 100% in-office
* Strong negotiation skills with ability to handle conflict
* Entrepreneurial mindset and exceptional customer service
Why TQL:
* Certified Great Place to Work with 800+ lifetime workplace award wins
* Outstanding career growth potential with a structured leadership track
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
$50k-55k yearly 60d+ ago
Funeral Sales Representative
Precoa 4.1
Representative job in Parkersburg, WV
at Lambert-Tatman Funeral Home
Quality leads you can trust so you can earn what you want.
You're an ambitious professional who always strives to hit your goals. But, without qualified leads and community connections, are those goals even possible?
Imagine what you could do with a dedicated team supporting your efforts with qualified leads, appointment setting, and strategic marketing resources!
As a representative of three prestigious firms, Lambert-Tatman Funeral Home, Myers Funeral Home and Vaughan-Kimes Funeral Home you'll have maximum impact in your community!
You'll be working in a recession-proof industry so the sky's the limit to growing your earning potential!
What you'll do (and why you'll love doing it)
Make what you want: Earn competitive compensation that you control by closing pre-set appointments (typical average of $75,000 - $80,000/annually with no earning cap)
Live Flexibly: Enjoy the freedom of being your own boss, setting your schedule and balancing work and life priorities
Capitalize on our support: Lead generation programs and strategic marketing programs provided at no cost - you'll be representing one of our premier funeral home partners in qualified meetings with clients that typically last 90 mins
Experience recognition of a lifetime: Precoa Escapes Sales Incentive Trips for you and your family
Advance your career: A current life insurance license or ability to obtain one will give you professional credentials to use now and in the future
Be independent, not alone
As an Advance Funeral Planner, you have a dedicated team of over 50 agents setting appointments and helping you know as much as possible about your clients. Precoa's field management provides you with organizational tools, mentorship, and coaching to succeed in a unique and growing industry.
You can focus on what you do best - connecting with clients to plan their final wishes and provide peace of mind for their loved ones.
If you have these skills, we want to talk with you!
Current life insurance license or ability to obtain one
5+ years consultative sales experience is a bonus!
Strong interpersonal sales abilities, listening skills and relationship development skills
Ability to effectively close pre-set appointments
Excellent listening and persuasion skills, lead generation, and networking abilities
Ready for work to change your life?
About Precoa:
Precoa is a national sales and marketing company within the preneed insurance/funeral planning industry. We establish partnerships with premier, market-leading funeral homes and implement a lead generation and marketing system called Proactive Preneed. Our goal is to help as many families as possible prearrange and put into place intentional plans to help their families begin healing at the time of loss.
$75k-80k yearly Auto-Apply 6d ago
Call Center Representative
Napolis
Representative job in Parkersburg, WV
Job Title: Call Center Representative Pay rate: Starts $10.00 an hour, two weeks pay increase $11.00 an hour, two more weeks pay increase $12.00 an hour; if performing exceptional service experience for the customer and all duties required for the job. Status: Part time at first then potential to move to full time. Hours: Evenings working hours between: 4:00 pm - 11:00 pm Job Summary: This position works in a fast-paced, customer-oriented environment. The position serves the company in the role of sales and service, and provides an exceptional service experience for the customer. The position assists the customer with specific food and beverage options and supports them in selections and purchases. The position is responsible for providing the customer with pricing totals for their order. Responsibilities, Duties & Accountabilities: The core, critical and essential work duties, functions and responsibilities of the position are as follows:
Interfaces with customers by telephone or electronically to receive and process food and beverage orders
Performs customer service functions and maintains an accurate accounting and record of all customer transactions
Identifies sales opportunities, through customer interaction and engagement
Supports the customer experience and increases sales through product knowledge and suggestions to the customer
Offers alternative product ideas or suggestions for customers
Responsible for handling complaints from customers, tactfully and professionally addressing and resolving their concerns and complaints, and bringing them to management's attention
Effectively maintains a professional work environment and work relationships with coworkers, exercising tact and professionalism in all matters
Takes a proactive, positive and sincere interest in our customers, ensuring continuity of the company's long-standing relationship with the community
Complies with all company policies, standards and protocols, Standard Operating Procedures (SOP's), Departmental Checklists and other required rules and practices
Follows safety and security practices and protocols; and ensures these processes are timely, sufficiently and consistently followed; successfully completes and complies with all daily and other routine Departmental Checklists (Ex: Opening Checklist, Closing Checklist, Cleaning Checklist, etc.) and Standard Operating Procedures (SOP's), adhering to these with the utmost attention to details related to cleanliness and safety
Complies with all training (in-person, video, classes, etc.) and successfully participates in and completes/passes all required trainings; follows all Departmental Checklists and Standard Operating Procedures (SOP's)
Performs other duties as assigned
Position Requirements and Qualifications:
High School Diploma or Equivalence
Must be at least 18 years of age
Demonstrated knowledge and ability to perform basic accounting skills, computer and calculator keyboarding skills
Ability to perform multiple duties at once
Ability to work well individually and within a team-setting
Above-average communication skills and problem-solving skills
Demonstrated ability to establish and maintain effective work relationships with other employees, exercising tact and professionalism in all matters
Demonstrated professional demeanor and satisfactory ability to maintain confidentiality and use good judgment, demonstrated conscientious and dependable
Ability to adhere to regular and routine attendance and to work evenings and/or week-ends and holidays
Ability to maintain a satisfactory and required attendance, punctuality and ability to work flexible schedules
$10-12 hourly 60d+ ago
BDC Sales Representative
Moses Auto Group 3.3
Representative job in Saint Albans, WV
Job Description
Moses Auto Group is a growing auto dealer that empowers its employees to provide great service and build long-lasting relationships with its Customers. You will become an expert and link between our Customers and their future vehicle by assisting with inquiries online and over the phone about vehicles and purchasing options.
SIGN ON BONUS TOTALING $2,500 PAID OUT IN FOLLOWING SCHEDULE:
$500 immediately upon hire / $1,000 following 60 days / $1,000 following 90 days
As a BDC Sales Representative, you will be the first point of contact for Customers reaching out to our dealership. You will manage inbound and outbound communications (calls, emails, texts) to set appointments, follow up on leads, and maintain excellent customer engagement - all from within a specific Moses vehicle sales showroom.
What makes us unique?
Average hourly pay ranging from $24.00 to $26.00/hour
90 days of $18.00/hour training pay provided with guaranteed wages
No sales experience required. Comprehensive new hire training plan. Continuous learning and development throughout your career with opportunities for advancement.
Five-day work week with average of 45 hours per week
Our company offers great benefits, including:
Uncapped, variable pay opportunity
Medical, Dental, Vision, Paid Time Off, Employee Assistance Program
401k Retirement with Company Match
Employee purchase discounts on parts, labor and vehicles
Daily Responsibilities:
Generate appointments and market to potential Customers via phone, text and email
Connect new Customers with appropriate Sales Consultant team member
Follow up with Customers and track activity in database
IDEAL CANDIDATE POSSESSES THESE ATTRIBUTES:
A drive to help others and/or make a difference in someone's life
A strong relationship builder with excellent communication and interpersonal skills
A self-motivated, goal-oriented focus
Requirements:
Education: HS Degree, some college preferred
Computer skills: MS Office products
Valid driver's license
Moses Auto Group is the largest automotive dealer in the state, proudly standing as a multi-generational dealership for over 75 years and home to an iconic manufacturer portfolio leading the industry through purposeful innovation and creativity.
Moses Auto Group is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$24-26 hourly 11d ago
Inside Sales Representative
Rexel 3.9
Representative job in Poca, WV
We are looking for an Inside Sales Representative to join our Gexpro team in Poca, WV! Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Summary:
Employee's level and pay will be dependent on their level of experience, knowledge, and capabilities. The Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from existing customer base.
What You'll Do:
* Process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate
* Assist outside sales personnel by processing priority transactions
* Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers
* Prospect for new accounts within a specified geographical territory
* Manage a defined customer base and establish and maintain customer relationships
* Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences. Close orders and resolve customer issues promptly using root-cause analysis
* Process product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycle
* Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends
* Participate in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledge
* Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources
* Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
* 2+ years of customer service, sales, or electrical distribution experience
* High School or GED - Required
Knowledge, Skills & Abilities
* Ability to handle basic/intermediate issues and problems
* Basic/intermediate product and application knowledge essential
* Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
* Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
* Ability to prioritize and manage multiple tasks and deadlines
* Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
* Highly self-motivated
* Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)
* Ability to work overtime as needed
Additional Information
Physical Demands:
* Sit: Must be able to remain in a stationary position - Constantly - at least 51%
* Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
* Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
* Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
* Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20%
* Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Occasionally - up to 20%
Weight and Force Demands:
* Up to 10 pounds - Frequently - 21% to 50%
* Up to 25 pounds - Frequently - 21% to 50%
* Up to 50 pounds - Occasionally - up to 20%
Working Environment:
* Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20%
* Handles or works with potentially dangerous equipment - Occasionally - up to 20%
* Travels to offsite locations - Occasionally - up to 20%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Our Benefits Include:
* Medical, Dental, and Vision Insurance
* Life Insurance
* Short-Term and Long-Term Disability Insurance
* 401K with Employer Match
* Paid vacation and sick time
* Paid company holidays plus flexible personal days per year
* Tuition Reimbursement
* Health & Wellness Programs
* Flexible Spending Accounts
* HSA Accounts
* Commuter Transit Benefits
* Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
* Employee Discount Programs
* Professional Training & Development Programs
* Career Advancement Opportunities - We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
$43k-54k yearly est. 26d ago
Inside Sales Representative - Mid Atlantic
Jitterbit 4.3
Representative job in Madison, WV
Jitterbit automates and orchestrates business systems to empower teams, unlock value, and accelerate business transformation. With Jitterbit, organizations can streamline operations, enhance data accessibility, and deliver on a growing list of IT needs more quickly and confidently.
For organizations ready to modernize and innovate, Jitterbit provides a unified AI-infused low-code platform for integration, orchestration, automation, and app development that accelerates business transformation, boosts productivity, and unlocks value. The Jitterbit Harmony platform, including iPaaS, API Manager, App Builder and EDI, future-proofs operations, simplifies complexity and drives innovation for organizations globally.
Job Description
Are you a sales powerhouse? Jitterbit is seeking top-tier talent for the role of Inside Sale Representative.
As part of our dynamic team, you'll drive SMB sales success in a designated territory, shaping the digital landscape for our clients. With a focus on our cutting-edge iPaaS solutions, application development, and EDI, you'll be at the forefront of innovation.
Your mission will be to:
Cultivate a robust pipeline of new business opportunities within an assigned territory
Forge meaningful connections with decision-makers
Lead the charge in closing deals to meet and exceed targets
Collaborate seamlessly with internal teams to drive success
Showcase our game-changing solutions through compelling presentations and demos
Leverage the latest sales tech stack to amplify your impact
Qualifications
Are you ready to make your mark? Here's what we're looking for:
A proven track record of success in B2B technology sales
Mastery of the sales cycle, from prospecting to closing
Fearless in engaging with SMB decision-makers
A strategic thinker with a knack for problem-solving
Tech-savvy and eager to learn about our innovative products
Excellent communication skills, both verbal and written
A passion for exceeding expectations and driving results
BA or BS Degree or equivalent experience
Additional Information
What You'll Get:
Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
Career development and mentorship
A flexible, remote-friendly company with personality and heart
Please be advised that Jitterbit does not:
Conduct interviews through unsecure messaging platforms.
Request sensitive personal information, such as social security numbers or bank details, during initial contact.
Require payment or fees from applicants at any stage of the hiring process.
Offer unrealistic salaries or benefits packages.
#LI-JB1
Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
$52k-66k yearly est. 5h ago
Inside Sales Rep
State Electric Jobs 3.7
Representative job in Huntington, WV
Are you ready to power up your career with one of the nation's largest and most respected electrical distributors? Since 1952, State Electric Supply Co. has been a leader in the electrical distribution industry, offering unmatched service and expertise across 42 locations in 7 states. Now, we're looking for a dedicated and motivated Inside Sales Representative to join our team and help us deliver excellence to our customers!
The Inside Sales Representative is responsible for:
Identify customer needs and recommend appropriate products or services
Build and maintain strong customer relationships
Maintain a thorough understanding of our product offerings and industry trends
Process customer orders
Provide exceptional customer services
Job Requirements:
High school diploma or equivalent.
Previous Customer Service and Sales experience preferred.
Ability to accurately operate cash register.
Excellent verbal and written communication skills
Strong organization skills and attention to detail
Why State Electric Supply Co.?
At State Electric, you're not just another employee, you're a vital part of a high-energy team that thrives on innovation, collaboration, and excellence. We believe in empowering our people with the tools and support they need to succeed in a dynamic and rewarding environment.
Our Benefits Are Electrifying!
We don't just offer competitive pay, we provide a benefits package that will charge up your career, including:
Comprehensive Healthcare Coverage: UHC Medical/Prescription/Dental plans, Garner Health services, and VSP Vision for eye care.
Health Savings Account (HSA): Through Optum, take advantage of tax-advantaged savings for medical expenses.
Disability and Life Insurance: Coverage provided by Mutual of Omaha for peace of mind.
TextCare & Wellness Program: Stay connected with healthcare providers and maintain your well-being.
Retirement Savings Plans: 401K and Roth IRA plans, plus Profit Sharing opportunities.
Flexible Paid Time Off to help you maintain a healthy work-life balance.
Tuition Reimbursement & Education Assistance for lifelong learning.
Weekly Pay with Direct Deposit for added convenience.
Employee Discounts and Purchase Benefits, because we value you!
A Career with State Electric is More Than Just a Job-It's a Community!
At State Electric Supply Co., we're not just in the business of selling products, we're in the business of building lasting relationships. You'll work alongside a team of talented professionals dedicated to delivering the latest technology and solutions to our communities.
Ready to Power Up Your Career?
If you're motivated, customer-focused, and ready to take on new challenges, we want to hear from you! State Electric Supply Co. offers endless opportunities for professional development and career advancement-join us and be part of something big.
Apply Today!
State Electric Supply Co. is an Equal Opportunity Employer, committed to fostering an inclusive and diverse work environment. We value the unique perspectives and backgrounds of all our employees, and we invite talented individuals from all walks of life to apply.
Notice:
Your safety and security matter to us. During the recruitment process, no recruiter or employee will request sensitive financial or personal information via email. If you encounter any suspicious activity, please reach out to us at: ********************************* or **************.
Let's build the future together-apply now and energize your career with State Electric Supply Co.
$31k-54k yearly est. 60d+ ago
Customer Service Representative - Part Time - Weirton Penco - Weirton, WV
Wesbanco Bank Inc. 4.3
Representative job in Weirton, WV
Back Customer Service Representative - Part Time - Weirton Penco #51-8583 Weirton, West Virginia, United States Apply X Facebook LinkedIn Email Copy Location
This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Weirton Penco Banking Center.
Market Wheeling Work Hours per Week 27.5 Requirements
High school diploma or GED required.
Cash handling and customer service experience preferred.
Job Description
Summary:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.
Essential Functions:
Excellent Customer Service
Perform Customer Transactions
Operational and Security Proficiency
Identify referral opportunities
Essential Duties and Responsibilities:
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Meets established individual referral goals as assigned.
Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
Develops and maintains working knowledge of the Bank's products and services.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Full-Time/Part-Time Part-time Area of Interest Retail Services All Locations Weirton, West Virginia, United States
Country USA State West Virginia City Huntington Descriptions & requirements About the role: The Fast Track Sales Program at TQL is an opportunity to build a career with an industry leader that offers an award-winning culture, high earning potential with uncapped commission and significant opportunities for compensation and advancement. We will pay to relocate you to Cincinnati, Ohio to train with some of the top brokers in the company. Once you've completed training and built a solid book of business, TQL will pay to relocate you again to any of our 60+ offices nationwide. Our best in-class training and mentorship program will teach you everything you need to know about sales, logistics and supply chain management. For a look at a day in the life of a TQL Sales Representative, watch this video at ************************************
POSITION IS LOCATED IN CINCINNATI - PAID RELOCATION PROVIDED
What's in it for you:
* $50,000-$55,000 minimum compensation your first year, based on education
* Includes base salary, sign-on bonus and housing allowance
* Uncapped commission opportunity
* Our average sales representative hits six figures after three years of selling
* Want to know what the top 20% earn? Ask your recruiter
* Relocation assistance package to help you get settled in Cincinnati
Who we're looking for:
* You compete daily in a fast-paced, high-energy environment
* You're self-motivated, set ambitious goals and work relentlessly to achieve them
* You're coachable, enjoy solving problems and thinking on your feet
* College degree preferred, but not required
* Military veterans encouraged to apply
What you'll do:
* Receive 6 months of direct training from experienced Logistics Account Executives
* Help your account executive solve customer needs, find carriers for time-sensitive freight and manage daily operations
* Participate in hands-on and virtual training sessions
* Develop negotiation skills through prospecting and cold calling
* Build your book
* Use your training to meet sales metrics and become eligible for commission
* Establish relationships to close new customers
* Negotiate prices with customers and carriers
* Resolve freight issues to ensure timely pickup and delivery
What you need:
* Elite work ethic, 100% in-office
* Strong negotiation skills with ability to handle conflict
* Entrepreneurial mindset and exceptional customer service
Why TQL:
* Certified Great Place to Work with 800+ lifetime workplace award wins
* Outstanding career growth potential with a structured leadership track
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
$50k-55k yearly 60d+ ago
Funeral Sales Representative
Precoa 4.1
Representative job in Point Pleasant, WV
at Willis Funeral Home
Quality leads you can trust so you can earn what you want.
You're an ambitious professional who always strives to hit your goals. But, without qualified leads and community connections, are those goals even possible?
Imagine what you could do with a dedicated team supporting your efforts with qualified leads, appointment setting, and strategic marketing resources!
You'll be working in a recession-proof industry so the sky's the limit to growing your earning potential!
What you'll do (and why you'll love doing it)
Make what you want: Earn competitive compensation that you control by closing pre-set appointments (typical average of $65,000 - $70,000/annually with no earning cap)
Live Flexibly: Enjoy the freedom of being your own boss, setting your schedule and balancing work and life priorities
Capitalize on our support: Lead generation programs and strategic marketing programs provided at no cost - you'll be representing one of our premier funeral home partners in qualified meetings with clients that typically last 90 mins
Experience recognition of a lifetime: Precoa Escapes Sales Incentive Trips for you and your family
Advance your career: A current life insurance license or ability to obtain one will give you professional credentials to use now and in the future
Be independent, not alone
As an Advanced Funeral Planner, you have a dedicated team of over 50 agents setting appointments and helping you know as much as possible about your clients. Precoa's field management provides you with organizational tools, mentorship, and coaching to succeed in a unique and growing industry.
You can focus on what you do best - connecting with clients to plan their final wishes and provide peace of mind for their loved ones.
If you have these skills, we want to talk with you!
Current life insurance license or ability to obtain one
5+ years consultative sales experience is a bonus!
Strong interpersonal sales abilities, listening skills and relationship development skills
Ability to effectively close pre-set appointments
Excellent listening and persuasion skills, lead generation, and networking abilities
Ready for work to change your life?
About Precoa:
Precoa is a national sales and marketing company within the preneed insurance/funeral planning industry. We establish partnerships with premier, market-leading funeral homes and implement a lead generation and marketing system called Proactive Preneed. Our goal is to help as many families as possible prearrange and put into place intentional plans to help their families begin healing at the time of loss.
$65k-70k yearly Auto-Apply 60d+ ago
Inside Sales Representative
Rexel 3.9
Representative job in Poca, WV
We are looking for an Inside Sales Representative to join our Gexpro team in Poca, WV!
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Summary:
Employee's level and pay will be dependent on their level of experience, knowledge, and capabilities. The Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from existing customer base.
What You'll Do:
Process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate
Assist outside sales personnel by processing priority transactions
Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers
Prospect for new accounts within a specified geographical territory
Manage a defined customer base and establish and maintain customer relationships
Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences. Close orders and resolve customer issues promptly using root-cause analysis
Process product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycle
Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends
Participate in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledge
Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources
Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
2+ years of customer service, sales, or electrical distribution experience
High School or GED - Required
Knowledge, Skills & Abilities
Ability to handle basic/intermediate issues and problems
Basic/intermediate product and application knowledge essential
Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
Ability to prioritize and manage multiple tasks and deadlines
Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
Highly self-motivated
Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)
Ability to work overtime as needed
Additional Information
Physical Demands:
Sit: Must be able to remain in a stationary position - Constantly - at least 51%
Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20%
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Occasionally - up to 20%
Weight and Force Demands:
Up to 10 pounds - Frequently - 21% to 50%
Up to 25 pounds - Frequently - 21% to 50%
Up to 50 pounds - Occasionally - up to 20%
Working Environment:
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20%
Handles or works with potentially dangerous equipment - Occasionally - up to 20%
Travels to offsite locations - Occasionally - up to 20%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Our Benefits Include:
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities - We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
$43k-54k yearly est. 26d ago
Inside Sales Representative - Mid Atlantic
Jitterbit 4.3
Representative job in Madison, WV
Jitterbit automates and orchestrates business systems to empower teams, unlock value, and accelerate business transformation. With Jitterbit, organizations can streamline operations, enhance data accessibility, and deliver on a growing list of IT needs more quickly and confidently.
For organizations ready to modernize and innovate, Jitterbit provides a unified AI-infused low-code platform for integration, orchestration, automation, and app development that accelerates business transformation, boosts productivity, and unlocks value. The Jitterbit Harmony platform, including iPaaS, API Manager, App Builder and EDI, future-proofs operations, simplifies complexity and drives innovation for organizations globally.
Job Description
Are you a sales powerhouse? Jitterbit is seeking top-tier talent for the role of Inside Sale Representative.
As part of our dynamic team, you'll drive SMB sales success in a designated territory, shaping the digital landscape for our clients. With a focus on our cutting-edge iPaaS solutions, application development, and EDI, you'll be at the forefront of innovation.
Your mission will be to:
Cultivate a robust pipeline of new business opportunities within an assigned territory
Forge meaningful connections with decision-makers
Lead the charge in closing deals to meet and exceed targets
Collaborate seamlessly with internal teams to drive success
Showcase our game-changing solutions through compelling presentations and demos
Leverage the latest sales tech stack to amplify your impact
Qualifications
Are you ready to make your mark? Here's what we're looking for:
A proven track record of success in B2B technology sales
Mastery of the sales cycle, from prospecting to closing
Fearless in engaging with SMB decision-makers
A strategic thinker with a knack for problem-solving
Tech-savvy and eager to learn about our innovative products
Excellent communication skills, both verbal and written
A passion for exceeding expectations and driving results
BA or BS Degree or equivalent experience
Additional Information
What You'll Get:
Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
Career development and mentorship
A flexible, remote-friendly company with personality and heart
Please be advised that Jitterbit does not:
Conduct interviews through unsecure messaging platforms.
Request sensitive personal information, such as social security numbers or bank details, during initial contact.
Require payment or fees from applicants at any stage of the hiring process.
Offer unrealistic salaries or benefits packages.
#LI-JB1
Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
$52k-66k yearly est. 19d ago
Customer Service Representative - Johnson Ave - Bridgeport, WV
Wesbanco Bank Inc. 4.3
Representative job in Bridgeport, WV
Back Customer Service Representative - Johnson Ave #53-8672 Bridgeport, West Virginia, United States Apply X Facebook LinkedIn Email Copy Location
This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Johnson Ave Banking Center.
Market Morgantown Work Hours per Week 37.5 Requirements
High school diploma required.
Supervisory or proven leadership experience preferred with a minimum of six months of CSR experience required.
Summary:
Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Charged with ensuring excellent customer service and operational expectations are met regarding all Customer Service Representative (CSR) related matters. Assists banking center management with operational reports and duties. Expected to perform the duties of a CSR. Serves as the primary point of contact for issues and complex or escalated customer service needs for CSR function. Supports the banking center in achieving sales goals by identifying referral opportunities as well as observing and providing coaching to CSR staff.
Essential Functions:
Excellent Customer Service
Identify Referral Opportunity
Leadership of CSR Line
Operational Control and Reporting
Essential Duties and Responsibilities:
Personally, models the standards of the Bank's Mission, Vision, and Pledge.
Promotes a sales and service culture within the banking center and assists the Banking Center Manager in ensuring that the CSR staff receives proper coaching and training to identify referral opportunity.
Assists in and completes reports related to Operations as assigned by Banking Center Management.
Develops knowledge of the Bank's products and services.
.
Performs the normal duties of a CSR with accuracy and efficiency as outlined in separate CSR job description.
Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money.
Primary contact for customer issues and complex customer's needs related to CSR function.
Ensures security and dual control procedures as assigned by the Bank are met at all times.
Communicates pertinent information to the CSR staff in a timely manner.
Responsible for ensuring all necessary and assigned audits are performed at the standard set by the Bank.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Supervisory Responsibilities:
Responsible for assisting management in interviewing, hiring, and coordination of training of new CSR hires.
Charged with assigning and directing work, assists with coaching, training, and evaluating performance.
Addresses complaints and resolves issues relating to the CSR line.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Full-Time/Part-Time Full-time Area of Interest Retail Services All Locations Bridgeport, West Virginia, United States