Patient Experience Representative II-Ambulatory (Needham)
Representative job in Needham, MA
Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy.
Key Responsibilities:
ยทCustomer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone.
ยทRegistration: Registers new patients, verifies insurance information, and collects co-payments.
ยทPatient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience.
ยทAdministrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support.
ยทRecords Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests.
ยทTechnology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal.
ยทProcess Improvement: Contributes to departmental projects aimed at improving processes and systems.
Minimum Qualifications
Education:
High School Diploma / GED
Experience:
Internal: Minimum 6 months as a PER;
External: Minimum of 6 months relevant healthcare experience
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Retail Sales - Natick Mall - $250 Sign-On Bonus
Representative job in Boston, MA
Earn a $250 Sign-On Bonus when you join our team! Bonus will be paid following 30 days of employment, as administratively possible.
Are you passionate about fashion, styling, and helping people look and feel their best? Do you have the hustle of a Bostonian, the charm of the Cape, and the grit of a New England winter? We're looking for a Salesperson who can bring that signature Massachusetts energy to our team-someone who can build wicked strong customer relationships both in-store and online, and who knows how to make every shopper feel like a regular at their favorite neighborhood spot.
A day in the lifeโฆ
Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media)
Build lasting relationships with customers
Give the best service to our customers on their terms-wicked friendly, honest, and always helpful
Provide honest and confident feedback to customers about style and fit
Seek fashion and product knowledge to build your expertise-like a true local who knows where to get the best lobster roll and the best denim.
Work with the team to keep the department customer ready, which means filling orders, stocking, re-merchandising, price markdowns, and light cleaning
Grow relationships by opening new Nordstrom Rewards program accounts
The hours and schedule for this position will vary by week depending on business needs
This role may require you to be flexible to occasionally performing work/duties in a department other than the one you were hired into
You own this if you haveโฆ
Excellent communication and people skills
A self-motivated, goal-oriented focus-we love a good work ethic-just like our hometown team loves a comeback
Strong interest to use networking and technology to achieve sales goals
The ability to excel in a team environment
The ability to prioritize multiple tasks in a fast-paced environment
Organization and follow-through-like mapping out a day trip to the Berkshires-ya gotta have a plan!
The ability to work a flexible schedule based on business needs
Physical Requirements:
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
Why Nordstrom?
Career Growth - We promote from within and offer development opportunities at every level.
Team Culture - Join a supportive, inclusive team that values collaboration and celebrates success.
Local Pride - Be part of a company that values community-whether you're from Boston, the South Shore, or anywhere in between.
We've got you coveredโฆ
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at ******************
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.
ยฉ 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Applications are accepted on an ongoing basis.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$15.25 - $15.25 HourlyThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men's Fragrance sales roles typically receive is 3%.
Youtube Link:
Patient Service Representative-Bilingual
Representative job in Boston, MA
Our client, a major hospital in Boston with a fantastic reputation, is seeking to hire multiple Bilingual Patient Care Representatives to support administrative and customer service functions.
The ideal candidate is a recent college grad or someone with 1-2 years of administrative or customer service experience looking to make an impact with a healthcare organization that is helping to save lives.
**Must be fluent in Mandarin OR Arabic
*This a hybrid position requiring 4 days onsite, 1 WFH (after the training/probationary period).
*Must be able to commute to Boston (parking is limited but very accessible via public transportation).
Key Responsibilities
Patient Services Support-Providing high-level support to international patients. Acting as the first point of contact, answering questions, and providing information via phone, email, or in person.
Administrative Tasks-Completing necessary paperwork and documentation. Obtaining records from international offices as needed.
Bilingual Communication:-Utilize bilingual fluency to communicate with patients and international offices as needed
Requirements
BA/BS Degree preferred
Bilingual/Fluent in Mandarin or Arabic
1-2 years of administrative or customer service experience ideal
Excellent verbal and written communication skills
Computer skills including the Microsoft Office Suite
Long-term interest in working in a healthcare setting
**Full Job Description will be shared prior to an interview with my client
**Apply here or email along with a copy of your resume to creid@monumentstaffing.net to be considered
Customer Service Representative
Representative job in Marlborough, MA
Qualifications:
Must have SAP experience and be able to work with Microsoft office systems.
Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping.
We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented.
This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company.
We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process.
This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge.
In addition, we would prefer this person to be able to contribute in a corporate setting.
Outside Sales Representative - Hardscape & Masonry Products
Representative job in Boston, MA
Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (โCIโ) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.
Come join Ultra-low Carbon Concrete & Carbon Reduction Solutions | CarbonBuilt!
About CarbonBuilt
CarbonBuilt is building deeply decarbonized concrete manufacturing of the future. Through our proprietary low-carbon concrete technology, focus on data analytics and robotics, and active acquisition of concrete masonry plants, we are scaling solutions that dramatically reduce embodied carbon while also reducing costs. Rooted in science, CarbonBuilt was established after years of Department of Energy-backed research at UCLA's Institute for Carbon Management. CarbonBuilt showcased its technology during the five-year long COSIA NRG Carbon XPRIZE competition, in which it was awarded the Grand Prize in 2021. CarbonBuilt has raised capital from leading Investors and Venture Capital firms.
Our Vision - a world in which global economic prosperity is no longer a threat to the climate.
Our Mission - to enable concrete manufacturing to drive large-scale emissions reductions through the cost-effective use of industrial byproducts and COโ.
CarbonBuilt's Reversa Binder, a patented, low-carbon alternative to cement, creates concrete with a 70-100% lower carbon footprint, reducing costs by 10-30% while meeting performance standards. Our product has been commercially available since 2023 and can be rapidly adopted by the nearly 800 concrete plants in the U.S. alone.
Location: Boston, Northern RI, South of Boston area (Headquarters is in Danielson, Connecticut)
Key Responsibilities
Develop and grow sales within a designated territory by actively prospecting, securing, and managing key accounts in the architectural, commercial, and contractor segments with a special focus on higher margin architectural and hardscape products.
Leverage your existing network of industry contacts to drive immediate business opportunities and long-term partnerships.
Represent our sustainable product offerings with confidence and technical expertise, tailoring presentations to the needs of architects, specifiers, GCs, and distribution partners.
Stay current on industry trends, materials standards, and competitor activity to position our brand as a leader in environmentally responsible hardscape solutions.
Collaborate closely with internal teams (including technical support, operations, and marketing) to ensure a seamless customer experience and accurate project execution.
Utilize CRM tools to track opportunities, manage pipeline activity, and report on key metrics.
Attend relevant industry events, tradeshows, and customer meetings to strengthen relationships and promote the brand.
Qualifications
5+ years of experience in outside sales within the building materials, hardscape, masonry, or related construction sectors.
A strong and active book of business in the architectural, GC, or building materials space.
Demonstrated โhunterโ sales mentality with a proven ability to generate leads, build relationships, and close deals.
Solid understanding of the concrete and construction industry sustainability trends and technical considerations.
Ability to interpret and discuss technical specs, site drawings, and project details with clients.
Self-motivated, goal-oriented, and capable of managing a territory independently.
Excellent communication, negotiation, and presentation skills.
Proficiency in NetSuite and Microsoft Office Suite.
Compensation
Salary of $110,000-130,000 depending on experience and geographical location, plus highly competitive variable compensation based on sales as well as a car allowance, medical, dental, vision insurance for you and your dependents.
CarbonBuilt is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Retail Representative
Representative job in Whitinsville, MA
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brandsand retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. Are you ready to shape the future of shopping and get it done with us?
What we offer:
Competitive wages; $15.50 per hour
Growth opportunities abound - We promote from within
No prior experience is required as we provide training and team support to help you succeed
Additional hours may be available upon request
We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
You're 18 years or older
Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
Have reliable transportation to and from work location
Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
Are a motivated self-starter with a strong bias for action and results
Work independently, but also possess successful team building skills
Have the ability to perform job duties with a safety-first mentality in a retail environment
If this sounds like you, we can't wait to learn more about you. Apply Now!
Auto Customer Service Reps
Representative job in Norton, MA
117 W Main St., Norton, MA 02766
Automotive Technicians, All Skill LevelsSign-on Bonus after 90 days! Up to $50 per hour! Competitive Salary! Guaranteed 40+ hours per week!No Weekends! Off at 5:00pm, Monday - Friday!
High Tech Automotive in Norton, MA is family-owned and a GREAT place to have a rewarding career! We perform domestic and foreign vehicle repairs and maintenance using the latest technology available. We are booming with business and seeking Automotive Technicians, with all skill levels (Master, Certified, A, B, C, Lube, and Apprentice) to diagnose auto problems and perform repairs and maintenance according to experience, skills and certifications. Enjoy being off at 5:00pm, Monday - Friday, and off every weekend!
Give us ONE interview to see how we ensure your financial success! Apply now and drive your career forward with this great opportunity!
Responsibilities - Automotive Technicians, All Skill Levels:
Diagnose problems and perform auto maintenance and repairs according to experience, skills and certifications
Keep shop area neat and clean and account for tools
Qualifications - Automotive Technicians, All Skill Levels:
Automotive technicians with ALL Skill Levels should apply!
A passion for auto mechanics and collaborative team participant
Energetic with a good work ethic and communication skills
Valid driver's license and insurance
High school diploma
Full-time Benefits:
Sign-on Bonus after 90 days based on experience!
Up to $50 per hour based on experience and work ethic
Competitive salary
No weekends!
Off at 5:00pm, Monday - Friday!
Guaranteed 40+ hours per week
Referral bonuses
Health, dental and vision insurance
Paid vacation and holidays
Family-owned
Employee discounts
Career growth
And more!
RequiredPreferredJob Industries
Customer Service
Bilingual Call Center Representative/Member Advocate
Representative job in Quincy, MA
Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year.
Join Our Dynamic Team and Make a Meaningful Impact!
Are you a compassionate individual with a passion for helping others in need? Do you believe in the power of advocacy and want to transform lives in your community? If so, we have an exciting opportunity for you!
At HFI, we are relentless advocates for individuals, their families, and our communities. We specialize in providing access to government sponsored benefits, income, and services for low-income and disabled individuals. We consider it our calling and life's work to improve their quality of life, and we're honored to do so.
What You'll Do
Participate in inbound/outbound call center operations to interview and screen members via phone to determine potential eligibility for entitlement programs.
Educate members and their family on applicable Medicare programs and the importance of applying for the programs.
Identify appropriate Medicare entitlement programs for members and facilitate enrollment if applicable.
What We're Looking For
Strong Communicator: Able to clearly articulate value, actively listen, and adapt messaging to different audiences.
Resilient & Persistent: Handles rejection well and remains motivated to achieve goals despite objections.
Persuasive & Solution: Oriented - Identifies pain points and positions solutions that meet member needs.
Highly Organized & Efficient: Manages multiple leads, follows up consistently, and tracks progress in CRM systems.
Minimum Qualifications
Associate degree or equivalent work experience.
2+ years of call center experience handling high call volumes.
Strong computer skills, including MS Office and web-based applications.
Bilingual candidates (Spanish, Portuguese, Vietnamese, Chinese, Russian) are highly encouraged to apply.
Work Schedule: Full-Time Hours (40 hrs./week) Monday - Friday. Variable Shifts: 11 am -7 pm or 12-8 pm.
Why Join Us
Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services.
Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change.
Equal Opportunity: We value diversity and foster an inclusive work environment.
Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization.
Competitive Compensation: Enjoy a competitive salary package with benefits.
Flexible work options: Remote or Hybrid.
At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
Our Massachusetts based starting salary for this role ranges from $45K - $47K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options.
EEO Statement
HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.
Auto-ApplyCustomer Development Representative
Representative job in Brockton, MA
At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers.
What You'll Do
Sales & Growth Focus
Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts.
Identify and close upsell and cross-sell opportunities for additional products and value-add services.
Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account.
Partner with sales and service leadership to develop customized customer-growth plans and closing strategies.
Collaborate with production and service teams to ensure a smooth rollout of new business wins.
Customer Engagement & Value Creation
Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence.
Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow.
Position Crown Linen as a strategic business partner, not just a vendor.
Gather customer feedback and relay insights that drive innovation and service improvements.
Sales Execution & Reporting
Maintain a healthy pipeline of opportunities within assigned routes and accounts.
Log all activity in the CRM, including visits, proposals, and closed business.
Meet or exceed monthly and quarterly goals for incremental revenue growth.
Provide weekly updates highlighting wins, opportunities, and competitive activity.
What You'll Bring
2-5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries.
Proven record of success upselling, cross-selling, or expanding services within an existing customer base.
Exceptional relationship-building and consultative selling skills.
Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike.
Self-starter with a hunter's mindset and a passion for achieving measurable results.
Valid driver's license and clean driving record.
Proficiency with CRM systems, Microsoft Office, and route-management tools.
How You'll Be Measured
Incremental revenue growth (upsell/cross-sell)
Product placement growth per account
Share-of-wallet expansion
Number of qualified opportunities identified and closed
Customer visit frequency and engagement quality
Why You'll Love It Here
Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE).
Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence.
Supportive leadership, extensive training, and the freedom to own your territory.
The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Welcome Center Representative
Representative job in Boston, MA
Department
Center Staff
Employment Type
Part Time
Location
Oak Square YMCA
Workplace type
Onsite
Compensation
$17.00 - $19.00 / hour
Reporting To
Jessica Harvin
Key Responsibilities Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.
The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
Customer Support Representative (Part Time)
Representative job in Methuen Town, MA
Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction.
Promptly answers all incoming calls in a polite and professional manner.
Directs calls to the appropriate departments.
Schedules appointments and reviews appointment details, date, time, location, and clinician.
Keeps demographic information updated and accurate.
Communicates PCP change requests or transfer care/location requests.
Sends late arrival notices and follows cancellation and rescheduling procedures.
Assists with on-boarding, training, quality assurance and employee engagement.
Qualifications
Bilingual, Spanish and English.
High School diploma or GED certificate.
Computer knowledge.
Excellent communication skills.
Excellent customer service skills.
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement
Call center representative
Representative job in Warwick, RI
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Start/End Dates: 10/12/2015 - 4/11/2016
Work Location: West Warwick RI-MLSTD-USA-00759
Position: Administrative/Clerical - Call Center Rep
Job Description: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours.
Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that.
This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products.
Provide service and information to customers regarding MetLife products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include: Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and MetLife; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Skills required include: Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations; Excellent oral & written communication skills; Superior telephone etiquette; Excellent listening skills and ability to articulate ideas; Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; Strong organizational skills; Strong ability to multi-task; Demonstrated ability to manage stress; Basic computer skills; Ability to โthink out of the boxโ to generate innovative process improvements; Strong solid math and analytical skills; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred
Release Comments: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours.
Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that.
This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products.
Qualifications
- passing a drug test
- verify work history
-verify education
- passing a criminal background check
- reliable transpiration
Additional Information
If interested please contact me
Kristie Schneider
************ ext: 3318
Inbound Sales Representative ($60k+)
Representative job in Warwick, RI
#IND123
Ready for a fresh start? Join a trusted and recognized industry leader. We provide paid training and a clear path to earning $63,000 your first year-with uncapped potential for top performers. Start with $20.70/hr base pay plus monthly commissions in entry-level insurance sales. Help inbound callers navigate plans and choose what fits their needs. Build a long-term career with advancement opportunities, professional development, and the backing of a brand known for stability, integrity, and success.
Inbound Sales Representative
Inbound Sales Consultant
Location: Warwick, RI 02886
This position is hybrid, (3) days onsite required weekly after training
Pay: $63,000 average yearly earnings (uncapped earnings)
Top performers earn $100,000+ yearly
Starting base pay is $20.70 per hour
Commission is monthly
Type: Direct hire
Schedule: Will be assigned a (40) hour work week after training, must be open to department hours
M-F or Tues-Sat, 7:00am - 9:00pm CST / 8:00am to 10:00pm EST
Training schedule: M-F, 9:30am - 6:00pm CST / 10:30am - 7:00pm EST for approx. 9 weeks
Career outlook: Earn 6-figures! 401k with 4%. Match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles.
Job description
Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls.
Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.
Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan.
Identify cross-sell and upsell opportunities by qualifying customers for additional products and services.
Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers.
Manage daily call volume, averaging 12-15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing.
What does success look like?
You will be evaluated based on the following key performance indicators (KPIs):
Number of policies converted - Successfully binding new insurance policies.
Total premium converted - The dollar amount of premium generated from sales.
Unplanned shrink - Minimizing time away from taking calls to ensure productivity.
Cross-sell performance - Ability to identify and sell additional products to existing customers.
Ramp up period:
First month: 70% of goals
Three months: 90% of goals
Six months: Meeting or exceeding targets
Nice to have:
Bachelor's Degree
P&C License
Salesforce
Requirements:
Must have (1)+ years of sales experience in retail, hospitality, other industries
Must be able to pass the Property & Casualty (P&C) licensing exam. The company will sponsor and provide training for licensing, which must be completed within 90 days of hire. Additional trainings as required.
Backgrounds that typically excel in this role: Real estate, mortgage industry, door-to-door sales.
Must be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems.
Must have professional verbal and written communication skills with strong sales acumen.
High school diploma or equivalent
Background check required
Education verification required
Order Processing Representative - Part Time!
Representative job in Pawtucket, RI
Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets!
Position Summary:
If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high-quality, precise work using established processes and procedures. The Order Processing Representative will be responsible for accurately processing orders, discrepancy credits, and interacting with business partners in a professional manner where the focus is on expedient and accurate completion of tasks.
Schedule: Onsite Monday-Wednesday, 8:30AM - 3:00PM
Summary of Essential Functions:
* Quickly, efficiently, and accurately process orders and delivery discrepancies for retailers, vendors, and sales team
* Keep all account notes up to date as related to order processing
* Communicate any item catalog updates in a timely manner to ensure accurate orders and optimal fill rates
* Share recalled product information as needed with retailers
* Maximize positive relationships through a shared commitment to provide a world class customer experience
* Superior data entry focus with the ability to understand varied situations, respond appropriately, and problem solve in a dynamic environment
* Strong initiative and self-direction with a commitment to results
* Manage daily tasks to maximize productivity and ensure optimal organization and time management
* Remain current on product catalog, such as descriptions, case quantities, discontinued items, and product substitutions
* Collaborate with peers to leverage customer knowledge to enhance positive customer relationships
* Use of established processes and procedures to aid in decision making
* Claims entry support as needed
Knowledge, Skills, and Abilities Required:
* Demonstrate problem solving, decision-making, and teamwork experience.
* Work in an environment where individuals take accountability of impact to the company's performance
* Excellent planning, multitasking, communication, and organizational skills
* Work both autonomously and in a collaborative environment
* Professional telephone, email, and interpersonal etiquette
* Computer proficiency, Google Suite, and Excel experience
* Strong focus on repeatable, high quality results
Benefits and Perks:
* Paid Holidays
* Paid Time Off
* Paid parental leave
* Pet perks product discounts
Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
All offers of employment are contingent upon passing a required criminal background check.
Call Center Representative
Representative job in Woburn, MA
Job Description
Call Center Representative - Woburn, MA! Earn up to $60,000 to $80,000/yr!
8a-4p or 11a-7p Tuesday-Saturday Schedule!
Join Rite Window, a proud division of Renuity Home, where opportunity and work-life balance thrive. Here, we believe that work should be enjoyable, mission-driven, and financially rewarding.
Celebrating over 15 years as a top brand in the multi-billion-dollar exterior remodeling industry, we generate more than $40 million in annual revenue and are well positioned for explosive growth, backed by industry leader Renuity. At Rite Window, we live by our core values, which extend to personal joy, knowledge, value, and performance for the employees who proudly wear the Rite Window logo.
The Role
Hiring Immediately - As a full-time Call Center Representative, you'll play a crucial role in expanding our market reach while contributing to our current growth. You will empower potential customers seeking home renovations with exceptional experiences and compelling information. With our world-class training program to guide you, you will be at the forefront of representing the Rite Window brand directly with customers! Get ready to steer your journey toward a successful career with one of the fastest-growing home remodeling companies in the country!
Does This Sound Like You?
Personality: Confident, organized, dependable, empathetic, driven
Track Record:
Consistently exceed personal goals
Thrive in team settings
Build exceptional relationships effortlessly
Naturally persuasive and skilled at assisting potential customers
Incredibly organized and self-motivated, achieving ambitious KPIs
Confident and outgoing-able to sell anything to anyone!
Self-starter who excels without micromanagement
If this resonates with you, then this opportunity is a perfect match! Read on for the responsibilities and qualifications and apply now-we're actively interviewing for just 5 available positions.
Responsibilities
Deliver engaging conversations on our products to potential customers, aiming to schedule FREE product estimates
Collaborate with our sales teams to cultivate opportunities for customer growth
Participate in weekly training sessions to enhance production and purpose
Engage in team building and mentorship initiatives
Qualifications
Outgoing individual who thrives on human interaction
Confident public speaker with persuasive communication skills
Competitive spirit-set ambitious goals and break records!
Self-motivated, disciplined, and focused on career advancement
Tech-savvy, familiar with CRM tools
Weekend availability required
Individuals with experience in the following areas are encouraged to apply:
Call Center Agent
Appointment Setter
Customer Service Representative
Dispatch Coordinator
Confirmations Specialist
Customer Care Specialist
What We Offer Once Hired Permanently through Rite Window
Comprehensive medical, dental, life, and disability insurance tailored to you and your family's needs
Paid parental leave
Robust 401(k) retirement savings program
Generous paid vacation and holidays
Growth potential-qualify for advancement within 6 months!
Continuous learning and development
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ******************************.
If you have a question regarding your application, please contact ******************
To access Renuity's Privacy Policy, please click here:
Privacy Policy
Easy ApplyCustomer Success Representative
Representative job in Burlington, MA
ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on helping our clients complete System Administration of their Oracle HCM or ERP Cloud applications.
Perform the documented procedures necessary for effective and efficient operations for our customers Oracle footprint
Provide Upgrade Support, Advanced System Monitoring, and Daily Operational Assistance
Complete light triage and ticket tracking for our customers as necessary
Ensure all system administration tasks for the customer are handled within active shift
Navigate required systems to log appropriate My Oracle Support service requests
Execute Test Strategy and analyst test results
Maintain documentation of test results
Respond quickly to customer requests for escalations
React to system or process issues by contacting responsible technical contacts or reporting problem to Service Delivery Manager
Apply and maintain quality standards of Customer Success Product Offering
Skills & Requirements:
Excellent interpersonal, communication and presentation skills
Self-motivated and able to plan work effort and manage priorities
Ability to effectively work in a remote model with clients and peers
Associate degree in Computer Science, Business or equivalent
Can be based anywhere in the US
Minimal travel may be required as per need basis
Auto-ApplyPart-Time Bilingual Customer Action Representative (Spanish/English)
Representative job in Lawrence, MA
Learn more about us here! (***********************************************************************
Bilingual Customer Action Representative (Spanish)
Customer Action ยท Lawrence, Massachusetts
Do you want to advance racial and economic justice while tackling climate change? All In Energy, a nonprofit organization, was founded in the spring of 2018 with a mission to accelerate an inclusive clean energy economy. We work hand-in-hand with cities and local community organizations to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy, which help families save money, make their homes healthier, and combat climate change. We are also creating new pathways into clean energy jobs, increasing green career opportunities for people of color, multilingual individuals, and women.
We're seeking a caring and detail-oriented, fully bilingual Customer Action Representative to help Spanish- and English-speaking residents in the Merrimack Valley navigate their way through Massachusetts' generous, but complicated energy efficiency programs. You must be fluent in verbal and written English and Spanish at a professional level. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. The Customer Action Representative will be the primary contact point in helping Merrimack Valley, Framingham, and Massachusetts families access energy efficiency and renewable energy programs.
Responsibilities consist of supporting residents through every step of their home energy journey, in English and Spanish:
Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office.
Conduct eligibility screenings for clients to help them better understand what programs are available to them.
Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment.
Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments
Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes.
Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings.
Assist clients with qualification and application support for rebates, incentives, and financing for their projects.
Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures.
Co-manage projects with partner organizations and vendors to give and receive updates for the clients.
Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges.
Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors.
Miscellaneous tasks associated with executing our programs, as needed.
Required Qualifications:
Bilingual professional fluency in English and Spanish, both written and spoken
Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice
Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions
Demonstrate ability to creatively problem solve and overcome obstacles
Ability to work independently and as a part of a small, nimble team
Detail-oriented and able to keep tasks, records, and systems organized
Preferred Qualifications:
Experience communicating with the residents of low-income and/or majority-minority communities
Sales, outreach, customer service, or organizing experience, e.g., retail, political canvassing, fundraising
Experience working with key performance indicators (KPIs)
Experience with phone banking, voter registration calls, or other phone-based outreach
Experience with Customer Relationship Management (CRM) systems like Salesforce
Basic knowledge of how homes use and lose energy
Fluency also in Portuguese and/or Khmer
Hours, Benefits, Compensation
Part-time (night and weekend availability preferred)
$27.89/hour
Paid sick time, vacation time, retirement, and technology benefits
Health, dental, and vision insurance
Required attendance in the Lawrence office, occasional work from home is possible
For a detailed list of benefits, go to bit.ly/AIEbenefits
Loan Servicing Representative
Representative job in Newburyport, MA
The Institution for Savings, one of the oldest and most successful community banks in the region, is seeking a full-time Loan Servicing Representative to work with our Commercial and Residential team at the Bank's Newburyport Lending. Duties include but are not limited to:
Loan Set Up
Payment Processing
Tax & Insurance Processing
Payoff/Discharge Processing
Construction Loan Processing
Post-Closing Review
Quality Control
HELOC Renewals/Extensions
Investor Reporting
File Maintenance
Respond to Customer Calls/Emails
Payment Portal Review
This position is full-time with fully paid medical, dental and vision insurance, as well as dollar-for-dollar 401(k) match up to 10%; life insurance; disability plan; pension plan after 2 years of service; and generous vacation and paid-time off.
The Institution for Savings is an Equal Opportunity Employer. Member FDIC. Member DIF
Auto-ApplyAuto Customer Service Reps
Representative job in North Reading, MA
260 Main Street, North Reading, MA 01864
Automotive Service Technician / Mechanic Hiring All Skill LevelsGenerous Pay Plan + Great Benefits! Earn up to $38 per hour depending on experience!5-day Work Week with Rotating Saturdays! Experience Required
We provide Training where Necessary and will help you get Certified
North Reading Subarus reputation for excellent customer service, automotive expertise, and customer-friendly financing has made us a go-to dealership since our establishment.We have assisted countless drivers in this area in finding their next Subaru vehicle, as well as service their vehicles.
We need to hire Service Technicians / Mechanicsfor our busy shop.If you want to be appreciated for your hard work, look no further! Apply online today!
We are honored to be nationally recognized by Subaru of America, Inc. for our dedication to our customers, our community, and the Subaru Love Promise. The 2024 Subaru Love Promise Customer and Community Commitment Award recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru.
We offer:
Generous pay plan!
Earn up to $38 per hour depending on experience!
5-day work week with rotating Saturdays
Medical, Dental and Vision Insurance
401(k) retirement plan
Employee purchase program
Paid Vacation / Sick time
Opportunity for advancement
Responsibilities - Service Technician:
Perform work as outlined on repair order accurately in accordance with dealership and factory standards
Diagnose cause of any malfunction and perform repair
Efficiently repair automotive systems, including engine, transmission, electrical steering, suspension, brakes, air-conditioning, etc., in accordance with dealership standards
Communicate with parts department to obtain needed parts
Examine the vehicle to determine if additional safety or service work is required. Notify service advisor immediately if additional work outlined is not needed or required
Notify service advisor immediately if repairs cannot be completed within the time promised
Document work performed
Keep shop area neat, clean and be able to account for all dealership-owned tools at all times
Must follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor
Qualifications/Requirements - Service Technician:
Service Technician experience required - candidates will be experienced in all aspects of maintenance and repair, from simple brake pad replacements to detailed engine overhauls.
Subaru (Import) experience is a plus!
Ability to read and comprehend instructions and information
Must be a team player
Valid driver's license and good driving record
Please upload your resume.Completing the online assessment will grant you priority consideration!
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
We are an Equal Opportunity Employer
.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
RequiredPreferredJob Industries
Customer Service
Service Center Representative
Representative job in Wakefield, MA
Location Note: This is a hybrid or remote role. Work hours are Monday-Friday, 10:30am-7:00pm EST. Open to candidates in the following US states: Massachusetts, New York, Michigan, Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Washington.
The Purpose of Your Role:
We are seeking an outgoing, highly motivated individual to join our company as part of our Service Center team. This individual will work in a team-oriented environment while acting as the point of contact for our clients' participant inquiries relating to employee benefits, including 401(k), Flexible Spending Account and COBRA Plans. The ideal candidate will be committed to providing superior customer service while being self-motivated to learn industry material to grow within Sentinel.
What you'll bring to Sentinel:
Customer-centric attitude and commitment to doing what is right for our participants
Positive and fun perspective to your daily interactions
Team player and continuous learner - you share your knowledge with your team and our participants and are always looking to further your own knowledge
Ability to both provide and accept feedback and apply that feedback to better your work process. Openness to new learning opportunities and desire to grow within the company
Quick learner, able to multitask, comfortable working in multiple applications
What you'll be responsible for:
Respond to our clients via telephone and electronic inquiry tools for multiple lines of business.
Use problem solving skills to assist participants with their requests. This will entail applying knowledge of the industry, our systems and processes, and all other available resources to provide complete and accurate solutions to our participants.
Act as the face of Sentinel to our participants, knowing that each interaction you have is an opportunity to demonstrate our superior level of quality service.
Serve as a liaison between participants and various internal departments by building relationships
About you:
We are looking for innovative thinkers to drive our business forward-someone with an entrepreneurial spirit, customer focus, drive, determination, and the strength of character to challenge the status quo. The financial services industry is forever changing and we are looking for someone who is flexible and willing to embrace change.
Preferred qualifications:
Participant facing customer service experience
A sincere interest in working within/ learning about the financial service industry
A passion for customer service
Team-oriented attitude and ability to work well with others towards common goals
Nice to haves:
Experience in benefits administration, human resources, investment services, and/or other related fields is preferred
A Bachelor's degree is preferred but not required
What you'll be part of:
Joining our company means becoming part of something special. We're driven by a mission to excel in our industry and within our team, supported by people who truly care about our organization.
Sentinel was recently recognized by The Boston Globe as a Top Place to Work in 2020 and 2023. In 2021, 2022, 2023 and 2024, Sentinel earned a Top Workplace USA Award from Energage.
At Sentinel, we welcome people from diverse experiences, backgrounds, and perspectives - and we wouldn't have it any other way. So even if you don't meet every single requirement, please consider applying if you like what you see. Our priority is to find talented individuals who enrich our team culture, contribute with enthusiasm, and are passionate about what they do.
Sentinel is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.
Some of our Benefits:
PTO (vacation, sick, personal time bank)
FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service
12 Paid Holidays (10 stated and 2 floating holidays)
2 Community Volunteer Days
5 Summer Half Days
Medical, Dental, Vision
Life Insurance
LTD & STD
Retirement Plan with 4% Employer Match
Parental Leave
See What We Stand For: ****************************************************
Who we are:
Sentinel Group proudly serves nearly 5,000 clients throughout the U.S. For 35+ years, we've remained devoted to positively impacting the lives of our people, our clients and our communities. With a 9-year average associate tenure among our 265 professionals, our team's commitment to excellent service has positioned Sentinel as the only provider who makes benefits EASY: easy for your people; easy for your business; and easy for you.
Our ultimate goal is to help companies and their employees prepare for their future health, wealth and retirement needs. Whether it's through retirement plans, group health insurance, reimbursement accounts or financial planning, we engineer simple solutions and continuously strive to make them better. Our in-house experts - and their commitment to excellence - define who we are.
Sentinel is also one of the largest employee benefits firms in Massachusetts (Boston Business Journal) and was named a 2022 Retirement Plan Adviser of the Year in the Mentorship category (PLANADVISER Magazine).
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