Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Representative. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs.
Responsibilities:
Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies
Assist clients with policy changes, coverage questions, billing inquiries, and claims support
Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE
Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards
Identify opportunities to enhance coverage or improve client satisfaction through proactive service
Collaborate with team members to ensure a seamless customer experience
Qualifications:
2+ years of experience in personal insurance customer service
Strong interpersonal and communication skills, both written and verbal
Excellent organizational and problem-solving abilities
Demonstrated commitment to customer satisfaction and relationship building
Comfortable using modern technology and insurance management systems
Able to manage multiple tasks efficiently and independently
Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.
Good luck, we look forward to reviewing your application!
Your friends at Axios Professional Recruitment
$27k-36k yearly est. 1d ago
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Leaf Home Bath - Outside Sales Representative - Grand Rapids
Leaf Home 4.4
Representative job in Grand Rapids, MI
Why Work with Bath Planet?An incredible opportunity as a Sales Representative for Bath Planet is now available! Bath Planet is the largest national provider of residential bath remodeling, and we are hiring for sales! We specialize in amazing bathroom remodeling in residential homes!
Our in-home Sales Representative visit customers at their homes, review their desired products, demonstrate samples, and design solutions for their bath remodeling needs. All our appointments are Provided, Prescheduled, and Confirmed! There is NO cold calling or prospecting by our sales team. Our Sales Representatives' focus is only on closing the sales!
For this position we are open to all levels of experience! Our most successful sales representatives have limited experience and a strong desire to learn the game. Some general sales experience may be helpful, but it is not required. We have an award-winning training program to teach candidates the sales process from A to Z.
What's in it for me?
• Prequalified scheduled leads - we provide all the leads, you just close the sale
• Short sales cycle - appointments take on average one hour including paperwork
• Financial Freedom - earn an average of $75-150k in first year
• Weekly Pay - we pay our team a base pay and commission!
• Advancement - 95% of our Sales Operations Managers started out as a Sales Rep
Essential Duties and Responsibilities
• Meet with prospective customers to educate, consult, inform, and sell the Bath Planet solution that will fit their needs within the initial sales consultation
• Develop a rapport and conversation with the customer to facilitate one visit close
• Leverage industry leading product samples and support to assist you in closing the sale
• Commitment to an outstanding customer service experience from beginning to end
Skills And Competencies
• Limited sales experience and a strong desire to learn the game
• Excellent communication and organizational skills
• Energetic and engaging interpersonal skills with the drive to succeed
• Ability to overcome objections in the sales process
• Travel within the assigned territory
$75k-150k yearly 2d ago
Outside Sales Representative
Midland Tool & Supply
Representative job in Kalamazoo, MI
Midland Tool has been servicing its customers since 1962 with the most recognized service and supplies in the industry. Midland's customers range from some of the world's largest contractors, industrial plants and factories, to local mechanical, electrical and steel erection.
The Outside Sales Specialist Position:
To assist its growing business, Midland Tool is seeking to hire an Outside Sales Specialist that will develop business for both our rental and sales channels in the Construction and Industrial market. The Sales Representative will support both the Midland and Superior teams by having excellent communication and organizational skills. Successful Sales Representatives will have an upbeat attitude and provide innovative solutions to meet the needs of Midland and Superior's growing customer base.
Principal Responsibilities:
Develop rental business opportunities
Develop sales business opportunities
Identify and establish contact with potential customers
Schedule and perform product demonstrations for customers
Work with internal Product Specialist and Calibration Technician
Present solutions to customers
Assist customers in making product selections
Quote products
Develop / Grow customer relationships
Meet with customers
Take part in product/manufacturer trainings
Work with vendors to offer the best solutions for our customers
Manage key relationships
Submit weekly sales call reports to management
Use company provided CRM
Communicate with internal inside sales team / warehouse manager
Additional responsibilities as assigned
Required Experience and Skills:
3-5 years of Sales Experience
1-3 years of Construction Rental Experience
Experience in maintaining and growing customer relationships
Available to travel (minimal) and maintain a flexible schedule
MS Office / IOS Experience
The Company offers a rich benefits package, including paid time off, Medical Insurance, 100% Employer paid Dental Insurance for employees and their families, Vision insurance, Company-paid Life Insurance, STD and LTD, and a 401(k) with Company match.
Midland Tool Company is an Equal Opportunity Employer!
$52k-78k yearly est. 1d ago
Call Center Representative
All Weather Seal of West Michigan 3.7
Representative job in Wyoming, MI
Now Hiring: Call Center Representatives Pay: $15/hr base + $5-$35/hr in performance bonuses Type: In-Person | Entry-Level | Part-Time & Full-Time Shifts Available
Why You'll Love Working with Us:
Earn $20-$50/hr with hourly base pay plus uncapped bonuses
Paid training with ongoing coaching and mentorship
Growth opportunities in both the Marketing and Customer Service departments
Fun, supportive team environment focused on collaboration and development
Flexible shifts with evening and weekend options
Kickstart Your Career in Marketing & Customer Service
All-Weather Seal of West Michigan is a trusted leader in home improvement, and we're growing fast! We're looking for energetic, people-oriented individuals to join our Outbound Call Center in Wyoming, MI.
As a Call Center Representative, you'll connect with homeowners who have expressed interest in our services-no cold calling required-to generate leads and schedule appointments. If you're ready to grow your career in a fast-paced, positive environment, this is the opportunity for you!
What You'll Do:
Engage with customers to discuss home improvement needs and generate qualified leads
Set appointments for consultations with our team
Answer questions and provide helpful, accurate product information
Log interactions in our CRM system and maintain up-to-date records
Collaborate with your team to refine skills and reach shared goals
What You Bring:
Strong verbal communication and listening skills
A positive, coachable attitude and team-oriented mindset
Customer-first focus and problem-solving ability
Basic computer knowledge (CRM experience is a plus)
Availability for evening or weekend shifts
Join a company that invests in your success. Apply today and start your journey with All-Weather Seal of West Michigan-where your voice matters, and your growth is a priority.
Salary Description $15-50/hr
$33k-40k yearly est. 60d+ ago
Customer Support Sales Representative
Fraza/Vitan Equipment
Representative job in Grand Rapids, MI
Job Description
About the Role We are seeking a Customer Support Sales Representative “CSR” to drive sales growth and deliver exceptional service. This role is ideal for a results-driven professional with a passion for building strong customer relationships, identifying sales opportunities, and providing tailored solutions in the material handling industry.
As a key member of our sales team, you will be responsible for driving new business, managing existing accounts and ensuring customer satisfaction through consultative selling.
What You'll Do:
Serve as the primary point of contact for existing customers, ensuring satisfaction and repeat business.
Conduct regular check-ins, follow-ups, and business reviews to identify new sales opportunities.
Provide support and product recommendations based on customer requirements.
Meet or exceed monthly and quarterly sales targets for both product and service sales.
Identify new business opportunities within assigned territory.
Generate quotes, proposals, and contracts in our company CRM
Process sales orders and coordinate delivery, service scheduling, and follow-up.
Work closely with Territory Managers, Service Teams, and Parts Departments to ensure seamless customer experiences.
Utilize CRM tools to track customer interactions, sales pipeline, and performance metrics.
Provide market awareness and competitor feedback to improve sales strategies.
What We're Looking For:
Strong ability to build relationships and understand customer needs.
Proven ability to meet or exceed sales targets in a fast-paced environment.
Excellent communication, problem-solving, and negotiation skills.
Proficiency with CRM systems, Microsoft Office, and OEM quoting software.
Ability to multi-task and manage multiple accounts effectively.
A self-motivated and results-driven mindset with strong attention to detail.
About Us:
Fraza and Vitan Equipment is a full-service material handling business with over 300 skilled employees across Michigan and New Jersey. Partnering with Matthai Material Handling, we now also service Pennsylvania and Maryland. Our team uses innovative equipment and processes to push your business forward and increase efficiency. We're always on the lookout for talented individuals to join our team and grow their careers in a challenging but positive environment. Apply now to become part of our dynamic team!
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$33k-43k yearly est. 15d ago
Customer Sales & Service Representative
DTS Fluid Power 3.6
Representative job in Wyoming, MI
Customer service professionals-don't pass up this opportunity for a great opportunity with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude.
This is a great starting point from which to grow toward a sales or management career. If you enjoy the challenge of finding just the right part or the right solution to fulfill a customer's needs, and you have the background we're looking for, we want to talk with you!
Assist customers by phone and in person at our facility
Help customers get the parts they need
Interact extensively with customers to clarify their needs, research, and recommend parts
Meet / exceed monthly sales goals while increasing customer satisfaction
Provide quotes
Take orders
Provide post order service
Physically measure specs on a wide variety of parts
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
Minimum 6 months of customer service experience
Mechanical and mathematical aptitude
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Strong computer skills, particularly Excel
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred
Knowledge of industrial distribution products and hydraulics, preferred
Benefits
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. We are committed to your professional development and with ongoing training. Here is just some of what we have to offer:
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays, Tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
$34k-46k yearly est. Auto-Apply 60d+ ago
Customer Service Center Representative
Choiceone Bank 4.2
Representative job in Sparta, MI
Job DescriptionDescription:
Customer Service Center Representative
Non-Exempt - Grade Level 2
Equal Employment Opportunity
Corporate Values & Mission
“Provide superior service, quality advice and show our utmost respect to everyone we meet.”
General Summary
Provide world class support and service to our banking customers. Treat each customer with respect and courtesy, responsively addressing their service concerns, and recommending ChoiceOne products and services to help them achieve their financial goals. Take ownership of each customer service situation and work to resolve issues, deepening the customer relationship upon a “First Call Resolution” process.
Reports To: Customer Service Center Assistant Manager
Essential Duties and Responsibilities
Provide friendly, helpful service that promotes financial discipline by:
Preparing for daily interactions with a professional mindset and an organized workstation.
Maintaining knowledge of the bank's products, services, and processes.
Proactively greeting clients with a smile and warm tone.
Understanding the client's objectives by asking appropriate questions and listening to the client's responses.
Recommending the best solution or guiding the client to the appropriate staff to accomplish the client's needs and strengthen their financial well-being.
Processing the transaction accurately and efficiently.
Following up with the clients to ensure satisfaction and provide encouragement.
Proactively displaying teamwork and respect for other team members.
Answer incoming calls quickly and efficiently, escalating issues when appropriate
Take ownership of call and respond with a “First Call Resolution” mindset
Maintain, cross-sell, and refer all ChoiceOne products
Record all client contact, sales, or referrals via Synapsys
Attends department meetings as scheduled.
Additional responsibilities as assigned.
Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
Be familiar with and comply with all federal and state banking regulations as applicable.
Qualifications
To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.
Experience and/or Education
High School Diploma or GED
Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven retail sales preferred
Bilingual preferred
Competencies
Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Reliability - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time; able to provide flexibility and adapt to changing schedules; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Physical Demands and Work Environment
Ability to work in an office environment which may include many hours of computer and telephone usage.
This position is not remote-eligible.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements:
$30k-34k yearly est. 23d ago
Sales Representative -Plastic Injection and Compression Molds
Commercial Tool Group 3.8
Representative job in Comstock Park, MI
Job Description
Job Title: Sales Account Manager - Compression and/or Injection Molds
Company: Commercial Tool & Die (CTD)
About Us:
At Commercial Tool & Die (CTD), we bring ideas to life through innovative manufacturing solutions. We are a family-owned leader in the production of plastic injection and compression molds, focused on delivering high-quality results. Our mission: to manufacture a better life by executing work efficiently, effectively, and right the first time. Our core values drive everything we do:
Commitment to the Team CTG family.
A can-do attitude, overcoming challenges.
Living by the Golden Rule in all interactions.
Cultivating a growth mindset for continuous improvement.
Maintaining a balanced perspective in both work and life.
Position Overview:
We are seeking a Sales Account Manager to represent CTD throughout West Michigan, focusing on compression molds. If you have a passion for sales, experience in the manufacturing industry, and the ability to build and maintain strong customer relationships, this role is for you!
Key Responsibilities:
Increase market share by selling CTD's compression and injection mold products/services to new and existing customers.
Develop and maintain long-term customer relationships to ensure satisfaction and repeat business.
Prepare presentations, reports, and price quotes, and manage your sales pipeline efficiently.
Collaborate with internal teams to meet customer expectations and ensure timely project delivery.
What You'll Bring:
Technical knowledge of the tool and die industry, particularly in compression molds.
Proven track record in sales within manufacturing environments.
Excellent communication and relationship-building skills.
Self-motivation and discipline to work independently in an outside sales role.
Proficiency in MS Office and ERP software.
High school diploma or GED required; college degree preferred.
Why Join CTD?
At CTD, we don't just build molds-we build careers. Enjoy a climate-controlled environment, growth opportunities, and the latest machining technology. We believe in reinvesting in both our business and our employees to ensure continuous professional development.
Apply Now:
Join us in shaping the future of manufacturing at a globally competitive company that values innovation, quality, and teamwork.
Commercial Tool Group (CTD, CG Automation & Fixture, and CG Plastics) is an Equal Opportunity Employer.
Job Posted by ApplicantPro
$51k-89k yearly est. 6d ago
Customer Service/Call Center Representative - Adjudication
Amynta Agency
Representative job in Grand Rapids, MI
We're thrilled that you are interested in joining us here at the Amynta Group!
Provides exceptional customer service to internal and/or external customers. Responsibilities include but are not limited to: processing claims, providing standard information, completing forms, determining status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality.
ESSENTIAL JOB FUNCTIONS:
Assists consumers by providing highest level of customer service; remains professional and polite at all times.
Responds to standard questions and concerns from customers; follows-up with common questions to document nature and status of claim; communicates in a clear and educated manner.
Processes routine or standard claims and a variety of forms based on documentation and categorization of claims; informs customer of results and closes out claim as appropriate; requests and reviews photos/receipts to complete processing if necessary.
Receives incoming calls from consumers to resolve claims; utilizes judgement and problem-solving skills to deliver accurate information in a timely manner; makes outbound phone calls to consumers; documents information as required.
Aids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or management as needed.
Serves as a mentor to new hires or other staff, which may include providing direction and training.
Performs other duties as assigned.
EXPERIENCE/EDUCATION QUALIFICATIONS:
1-year minimum customer service experience in a call center environment is preferred;
Office or customer service experience is preferred;
High school graduate or equivalent education is required;
Post-secondary education is preferred.
SKILL REQUIREMENTS:
Mastery of the English language (both written and verbal);
Professional telephone etiquette;
Ability to read and interpret information;
Proficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs; Applix; Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.);
Ability to solve problems; diffuse escalated customer situations; excellent decision-making skills;
Self-motivated with strong work ethic, time management and interpersonal skills; ability to work well with others;
Ability to operate dual screens and multitask; detail-oriented; follows instructions;
Knowledge and understanding of department metrics for call handling and quality;
Willingness to learn; flexibility to adapt to changes;
Maintain professional appearance and provide positive company image.
WORK ENVIRONMENT:
Professional office and call center environment.
PHYSICAL REQUIREMENTS:
Positions in this class typically require: typing, talking, writing, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
****Amynta and its affiliates (BTIS, Clearview, Guardsman, PDP, etc.) will never ask for your personal information via Google Hangouts, nor do we conduct job interviews via Google Hangout or instant messenger. Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.com, @yahoo.com, etc.)****
$27k-35k yearly est. Auto-Apply 60d+ ago
Customer Service/Call Center Representative - Resolution
Amynta Group
Representative job in Grand Rapids, MI
We're thrilled that you are interested in joining us here at the Amynta Group!
Provides exceptional customer service to internal and/or external customers, including retailers and business partners. Responsibilities include but are not limited to: providing standard information, completing forms, determining status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality.
ESSENTIAL JOB FUNCTIONS:
Assists consumers by providing highest level of customer service; remains professional and polite at all times.
Responds to standard questions and concerns in a timely manner from consumers requesting status updates; completes follow-up requests to ensure customer satisfaction; communicates in a clear and educated manner.
Reviews protection plans, service requests and technician reports to confirm accurate plan coverage; determines appropriate next steps for claim resolution.
Contacts retailers, technicians and customers to obtain all relative information regarding the claim.
Processes routine or standard claims based on documentation and categorization of claims; informs customer of results and closes out claim as appropriate.
Negotiates options for settlement and buy-backs within cost guidelines and price limits.
Diffuses escalated consumer situations with empathy; provides relevant education on protection plans and claims process; resolves issues regarding claims.
Aids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or management as needed.
Performs other duties as assigned.
EXPERIENCE/EDUCATION QUALIFICATIONS:
1-year minimum customer service experience in a call center environment is preferred;
Office or customer service experience is preferred;
High school graduate or equivalent education is required;
Post-secondary education is preferred.
SKILL REQUIREMENTS:
Mastery of the English language (both written and verbal);
Professional telephone etiquette;
Ability to read and interpret information;
Proficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs; Applix; Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.);
Ability to solve problems; diffuse escalated customer situations; excellent decision-making and negotiation skills;
Self-motivated with strong work ethic, time management and interpersonal skills; ability to work well with others;
Ability to operate dual screens and multitask; detail-oriented; follows instructions;
Knowledge and understanding of department metrics for call handling, productivity and quality;
Willingness to learn; flexibility to adapt to changes;
Maintain professional appearance and provide positive company image.
WORK ENVIRONMENT:
Professional office and call center environment.
PHYSICAL REQUIREMENTS:
Positions in this class typically require: typing, talking, writing, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
****Amynta and its affiliates (BTIS, Clearview,Guardsman, PDP, Etc.) will never ask for your personal information via Google Hangouts, nor do we conduct job interviews via Google Hangout or instant messenger. Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.com, @yahoo.com, etc.)****
$27k-35k yearly est. Auto-Apply 60d+ ago
Call Center Representative - Entry Level ($63K+)
Hiregy
Representative job in Grand Rapids, MI
Ready to take your career to the next level? Join a trusted, recognized leader in the insurance industry. As a licensed agent, you'll step into a role with immediate earning potential-starting at $18.00/hr base pay plus monthly commissions, with top performers reaching $63,000+ in their first year and unlimited growth beyond that.
You'll handle inbound calls, guiding clients through plan options and helping them choose coverage that fits their needs. We offer professional development, clear advancement opportunities, and the backing of a brand known for stability, integrity, and success.
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Licensed Inbound Insurance Sales Representative - Property and Casualty personal lines
Inbound Sales Consultant
Location: Grand Rapids - Caledonia, MI 49316
This position is hybrid, (3) days onsite required weekly after training
Pay: $63,000 average yearly earnings (uncapped earnings)
Top performers earn $100,000+ yearly
Starting base pay is $18.00 per hour
Commission is monthly
Type: Direct Hire
Schedule: Will be assigned a (40) hour work week after training, must be open to department hours
M-F or Tues-Sat, 7:00am - 9:00pm CST / 8:00am to 10:00pm EST
Training schedule: M-F, 9:30am - 6:00pm CST / 10:30am - 7:00pm EST for approx. 9 weeks
Career outlook: Earn 6-figures! 401k with 4%. Match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles.
Start date: March 2026
Job description
Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls.
Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.
Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan.
Identify cross-sell and upsell opportunities by qualifying customers for additional products and services.
Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers.
Manage daily call volume, averaging 12-15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing.
What does success look like?
You will be evaluated based on the following key performance indicators (KPIs):
Number of policies converted - Successfully binding new insurance policies.
Total premium converted - The dollar amount of premium generated from sales.
Unplanned shrink - Minimizing time away from taking calls to ensure productivity.
Cross-sell performance - Ability to identify and sell additional products to existing customers.
Ramp up period:
First month: 70% of goals
Three months: 90% of goals
Six months: Meeting or exceeding targets
Nice to have:
Bachelor's Degree
P&C License
Salesforce
Requirements:
Must have (1)+ years of sales experience in retail, hospitality, other industries .
Must have an active P&C license in MI
Must be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems.
Must have professional verbal and written communication skills with strong sales acumen.
High school diploma or equivalent
Background check required
Education verification required
$27k-35k yearly est. 3d ago
Account Representative- Client Services
Quadax
Representative job in Grand Rapids, MI
Quadax offers the total package: premier healthcare revenue cycle tools supported by a first-class customer service organization. We assist providers to achieve their financial goals of increased cash flow with increased efficiency and decreased expense.
Quadax is a national leader in Revenue Cycle Management for laboratories, specializing in outsourced services and cloud-based software. We help laboratories in all disciplines navigate unique reimbursement challenges; emerging medical technology providers particularly benefit from our experience with thousands of successful reimbursement outcomes.
Within Quadax EDI Services, the expertise of our Edits & Documentation Group and the partnership of our dedicated support staff give Quadax clients the edge, enabling them to collect better, collect faster, and collect more. We equip you with Xpeditor, featuring comprehensive claims management and editing, with Xtensions for remittance management, denial management, eligibility and claim status transactions, and support for Axis, our Audit Control application for management of RAC and other audits.
Quadax is committed to improve the financial performance of organizations in the healthcare industry by creating efficiencies in their revenue cycle with innovative strategies, products, and services built on superior technologies, delivering relational service with integrity and dedication. We put people first, corporately embracing integrity, respect, teamwork, and dependability.
Job Description
Our Account Representatives act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike.
***Preferred location for this position is Grand Rapids or Lansing Michigan***
***This is not a Sales position.***
Responsibilities:
Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
Must be ready and able to train staff (current and new) on product features as well as everyday use.
Read multiple reports and try to identify billing trends for clients.
Present clients with additional products and features.
Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
Assist clients in writing custom data converts and test these upon implementation.
Other duties as assigned.
Qualifications
Must currently reside in Michigan near Lansing or Grand Rapids
Bachelor's degree preferred
Detail oriented and good investigative and software troubleshooting skills
Must be able to multitask
Knowledge of medical billing practices or Electronic Data Interchange processes
Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication
Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product
Sufficient public speaking skills
Must be willing to travel via plane with overnight stays
Ability to maintain confidentiality
Additional Information
Competitive benefits package including PTO, flex scheduling, health insurance, dental insurance, 401k
Employee referral program
Various monthly wellness driven initiatives
Clean, modern work space
Conservative and health conscious culture
Paid Holidays
Basic Life Insurance and Short Term Disability plans at no cost
Yearly reviews with salary increases and opportunity for career advancement
Apply Now:
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$27k-33k yearly est. 60d+ ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Representative job in Grand Rapids, MI
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Grand Rapids area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$30k-41k yearly est. 60d+ ago
Phone Sales Representative
Weed Man Muskegon 3.9
Representative job in Montague, MI
Weed Man Muskegon
Weed Man Muskegon, based in Montague, MI, is a branch of North America's largest franchised lawn care company. As a continuously growing franchise, we are dedicated to providing reliable, high-quality services throughout our area. Our team takes pride in creating healthy, beautiful outdoor spaces while delivering a positive experience for every customer we serve. As we continue to be America's preferred choice in lawn care, we value strong communication, dependability, and a commitment to doing the job right the first time. When you join our team, you're not just starting a job - you're becoming part of a welcoming, supportive, and motivated crew.
About this role:
As a Phone Sales Representative, you will serve as the first point of contact for customers, handling both inbound and outbound sales calls related to our lawn services. Throughout the season you will educate homeowners on our programs and additional seasonal treatments, recommending solutions tailored to their needs! Success in this position requires confidently closing sales over the phone, identifying upsell opportunities, and providing clear, knowledgeable explanations of pricing and service details. You will maintain customer information while collaborating with internal teams to ensure a seamless customer experience. If you are a professional, personable, self-motivated, isn't scared of rejection and goal driven - this may be your calling!
Responsibilities:
Follow company compliance standards, quotas, and guidelines
Professionally handle inbound & outbound calls with current and prospective customers
Educate customers on the services of Weed Man
Recommend services based on customer needs
Close sales over the phone & overcome objections
Upsell & cross-sell additional services when appropriate
Clear, informative explanations regarding pricing, promotions, contracts, & billing
Maintain a high level of professionalism & customer satisfaction
Qualifications/Requirements:
High school diploma (or GED)
Valid driver's license (if necessary)
Excellent oral & written communication skills
Advanced customer service/problem solving skills
Vigorous time management
Ability to work in a team/result-oriented environment
Previous sales or industry experience (highly valued, but not required)
Ability to work independently as part of a team
What We Offer:
Competitive Salary & Bonus Program
Industry & Company Training
Advancement Opportunities
Varying Benefit Packages
$26k-36k yearly est. Auto-Apply 60d+ ago
Call Center Rep - In Office
The Whittingham Agencies
Representative job in Bellevue, MI
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 8d ago
Call Center Representative
Freedom Motors USA
Representative job in Battle Creek, MI
Responsive recruiter Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Freedom Motors USA is a nationwide, family-owned and operated company, headquartered in Battle Creek, MI, and is the leading manufacturer and retailer of wheelchair-accessible vehicles with the widest-ranging product line in the United States. Founded in 1987, we focus on providing customized options for the unique needs of our customers.
Freedom Motors USA is seeking a full-time, on-site, Call Center Representative responsible for generating and qualifying leads, managing customer inquiries, and providing outstanding customer service. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships. Regular schedule is Monday - Friday 9am - 6pm but must have availability for rotating weekend coverage!
What you'll do:
Respond to inbound sales inquiries via phone, email, and live chat.
Make outbound calls to potential customers to generate new leads and sales opportunities.
Create and maintain long-lasting relationships with customers.
Qualify leads based on customer needs, budget, and timeline.
Follow up with leads and maintain regular communication to move them through the sales funnel.
Maintain accurate records of customer interactions and sales activities in the CRM system.
Verify and update existing customer information.
Identify and escalate priority issues.
Document call information according to standard operating procedures.
Route calls as appropriate and per standard operating procedure.
Complete daily tasks by the end of each business day.
Consistently meet or exceed daily, weekly and monthly metric goals.
Collaborate with the sales team to ensure a seamless customer experience.
What you'll need:
Bachelor's Degree required.
Excellent verbal communication and interpersonal skills and ability to work independently as well as collaboratively in a team environment.
Strong time-management skills, multi-tasking, and pride in providing the highest levels of customer service in a fast-paced and results-driven environment.
Demonstrated initiative, willingness to take on greater challenges, and highly self-motivated and proactive.
Strong computer skills and exceptional verbal and written communication skills.
Ability to maintain a professional and positive attitude at all times.
This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.
Compensation: $20.35 per hour
Why Freedom Motors USA?
When you join Freedom Motors USA you do more than simply switch companies to advance your career. You become part of the Freedom Family, a team of talented and driven individuals fueled by our mission to enhance the lives of the customers we serve by producing the nation's largest variety of wheelchair-accessible vehicles!
Job DescriptionBenefits:
Uncapped Commission
Opportunity for advancement
Training & development
Career change opportunity for healthcare, education, and service professionals Are you a naturally empathetic professional from healthcare, education, or customer service looking for a rewarding career change with significant earning potential? We're seeking caring individuals to join our team helping homeowners make important decisions about bathroom solutions that improve their daily lives.
What You'll Do:
Meet with homeowners in their homes to understand their needs and challenges
Provide expert consultation and education about bathroom solutions
Guide customers through design options and help them visualize their perfect space
Build lasting relationships by truly listening and caring about each family's situation
Follow our proven system that focuses on education, not high-pressure tactics
Perfect For:
Healthcare professionals (nurses, medical assistants, patient coordinators)
Education professionals (teachers, counselors, administrators)
Customer service representatives and managers
Hospitality and service industry professionals
Anyone with experience helping people through important decisions
Career changers welcome - we provide comprehensive training
What We Offer:
Comprehensive paid training on our proven consultation system
First-year earning potential of $100,000-$140,000 for dedicated professionals
Top performers consistently earn $200,000+ annually
Performance-based commission structure
Flexible schedule - work around your life
Professional development and ongoing support
Territory-based work in Grand Rapids and Lansing territories
Requirements:
Strong communication and listening skills
Ability to build rapport and trust quickly
Comfortable working in customers' homes
Professional appearance and demeanor
Reliable transportation and basic technology skills
Background in helping professions preferred
No sales experience required - we train the right people
Why This Works: We don't use outdated, high-pressure sales tactics. Our approach focuses on education and consultation, helping families make informed decisions. Our systematic process ensures your success while maintaining integrity and professionalism.
Keywords: Sales representative, customer service, account representative, outside sales, business development, client relations, commission sales, performance bonus, flexible schedule, career change, entry level, training provided, territory sales, home improvement, Grand Rapids, Wyoming, Grandville
Ready to turn your natural people skills into a six-figure career? Apply today to learn more about this unique opportunity.
We welcome career changers and provide comprehensive training.
$30k-41k yearly est. 18d ago
Customer Service Center Representative
Choiceone Bank?Hss_Channel=Fbp 126873847326483
Representative job in Sparta, MI
Non-Exempt - Grade Level 2
Equal Employment Opportunity
Corporate Values & Mission
“Provide superior service, quality advice and show our utmost respect to everyone we meet.”
Provide world class support and service to our banking customers. Treat each customer with respect and courtesy, responsively addressing their service concerns, and recommending ChoiceOne products and services to help them achieve their financial goals. Take ownership of each customer service situation and work to resolve issues, deepening the customer relationship upon a “First Call Resolution” process.
Reports To: Customer Service Center Assistant Manager
Essential Duties and Responsibilities
Provide friendly, helpful service that promotes financial discipline by:
Preparing for daily interactions with a professional mindset and an organized workstation.
Maintaining knowledge of the bank's products, services, and processes.
Proactively greeting clients with a smile and warm tone.
Understanding the client's objectives by asking appropriate questions and listening to the client's responses.
Recommending the best solution or guiding the client to the appropriate staff to accomplish the client's needs and strengthen their financial well-being.
Processing the transaction accurately and efficiently.
Following up with the clients to ensure satisfaction and provide encouragement.
Proactively displaying teamwork and respect for other team members.
Answer incoming calls quickly and efficiently, escalating issues when appropriate
Take ownership of call and respond with a “First Call Resolution” mindset
Maintain, cross-sell, and refer all ChoiceOne products
Record all client contact, sales, or referrals via Synapsys
Attends department meetings as scheduled.
Additional responsibilities as assigned.
Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
Be familiar with and comply with all federal and state banking regulations as applicable.
Qualifications
To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.
Experience and/or Education
High School Diploma or GED
Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven retail sales preferred
Bilingual preferred
Competencies
Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Reliability - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time; able to provide flexibility and adapt to changing schedules; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Physical Demands and Work Environment
Ability to work in an office environment which may include many hours of computer and telephone usage.
This position is not remote-eligible.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is where your work makes a difference.
At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job-you will find purpose and pride.
Your Role at Baxter
THIS IS WHERE you build trust to achieve results
As an Associate Sales Representative, you take pride in representing Baxter and our products. Your keen understanding of our deep portfolio of products and belief in the value and quality they provide to patients fuels your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location, building relationships, and establishing trust with the doctors and nurses who use Baxter solutions every day.
As our primary connection to the healthcare professionals who rely on our products to save and sustain lives, you are the face and voice of our solutions. You enjoy seeing the connections between teams and how they work together to drive business results. The insights and feedback you share with your team and to cross-functional partners help validate and advise priorities and changes.
Your Team
We embrace opportunities to connect with the doctors and nurses that use our products every day to save and sustain lives. Observing their work, understanding their needs, and building positive relationships are integral to our success.
We're a friendly, collaborative group of people who push each other to do better every day. We find outstanding strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals.
As a member of Baxter's sales team, you'll be aligned to a region in our Surgical Business unit and be responsible for new business, developing existing accounts and ensuring patient-centric approach in all your dealings. You'll work within an assigned geographic area and with a team of Sales Consultants in that region to achieve or exceed personal and business goals, all in pursuit of our mission to save and sustain lives. In the sales role, you'll have the opportunity to provide input on new markets and products, handle customer concerns, and collaborate with other teams.
This role is field based and ideal candidate will be located in Michigan with a preference for Grand Rapids, Ann Arbor, Detroit, or Kalamazoo and will be able to travel up to 75% within the assigned territory.
What you'll be doing
Understanding all the products, surgical specialties, and devices within the portfolio.
Supporting and promoting our Surgical Portfolio in an assigned established geography to meet customer's clinical and economic needs. Primary call points include surgeons, nurses, and operating room staff.
Engaging your install base and following up with existing customers for incremental purchases, pricing/delivery issues, and overall support to improve their experience.
Independently formulating and implementing selling strategies to sell products of intermediate complexity directly to customers by phone and on site.
Establishing an understanding of the portfolio's competitive differentiation and communicating this information to customers to assist them in product selection.
Scheduling and completing customer sales calls quotas and follow up on opportunities to develop the business.
Completing extensive prospecting, lead generation, and lead follow-up for sales teams; assist with set up of product demonstrations for customers as requested.
Ensuring clinical adoption across the product portfolio through product trialing, demonstrations, and in-servicing to improve customers' adoption of their portfolio.
Supporting site visits, product fairs, and mock rooms, as necessary.
Recording activities and contacts within Salesforce.com and assuring that all information remains current and detail is relevant.
Individuals must live within the current geography or be willing to relocate to it.
What you'll bring
Bachelor's degree preferred with 2+ years' experience or a minimum 2 years' experience in an inside or field sales role in the healthcare or similar industry preferred. Medical device experience strongly preferred.
High School Diploma or GED required.
Knowledge of clinical workflow/clinical language, hospital environment a plus.
Computer literate (must demonstrate a strong solid understanding of excel, PowerPoint and Word). Salesforce knowledge is a plus.
Excellent formal presentation skills. Excellent written and oral communication skills with ability to speak clearly and articulately over the phone.
Flexible, autonomous, and the ability to collaborate with multiple team members to ensure customer satisfaction.
Must be willing/able to travel at least 50-75% and may involve visits to remote or urban areas either individually or with other personnel. Position will have an assigned geographic territory which may span several states.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $58,400 to $80,300 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position is also be eligible for variable commission. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
#LI-BB2
US Benefits at Baxter (except for Puerto Rico)
This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Know Your Rights: Workplace Discrimination is Illegal
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
$58.4k-80.3k yearly Auto-Apply 2d ago
Customer Service/Call Center Representative - Tech Hire/Field Services
Amynta Agency
Representative job in Grand Rapids, MI
We're thrilled that you are interested in joining us here at the Amynta Group!
Provides exceptional customer service to internal and/or external customers, including field technicians and business partners. Responsibilities include but are not limited to: providing standard information, completing forms, determining status of claims and cases based on plan guidelines and meeting or exceeding department metrics for productivity and quality.
ESSENTIAL JOB FUNCTIONS:
Assists consumers by providing highest level of customer service; remains professional and polite at all times.
Provides primary dispatching and administrative duties related to scheduling requests for service to technicians.
Creates, dispatches and processes work orders to field personnel while ensuring all appropriate documentation and data entry is completed in a timely manner; interprets and follows-up on technician reports.
Develops strong relationships with technicians and business partners.
Applies departmental policies and procedures to resolve complex situations.
Sources and onboards new and potential technicians; provides candid feedback and coaching to technician workforce.
Acts as an account owner and business partner to technicians; identifies group opportunities; negotiates as needed.
Performs as a liaison for business-to-business accounts; provides timely responses and completes tasks within established service-level agreements; identifies potential growth opportunities; onboards new accounts.
Responds to standard questions and concerns from customers; follows-up with appropriate documentation on nature and status of claim and/or case; completes a variety of forms and documents based on guidelines, customer responses and operational procedures; informs customer of results and closes out claims/cases as appropriate.
Aids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or supervisors as required.
Performs other duties as assigned.
EXPERIENCE/EDUCATION QUALIFICATIONS:
1-year minimum customer service experience in a call center environment is preferred;
Office or customer service experience is preferred;
High school graduate or equivalent education is required;
Post-secondary education is preferred.
SKILL REQUIREMENTS:
Mastery of the English language (both written and verbal);
Professional telephone etiquette;
Ability to read and interpret information;
Proficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs; SalesForce; Applix; Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.);
Ability to solve problems; diffuse escalated customer situations; excellent decision-making and negotiation skills;
Self-motivated with strong work ethic, time management and interpersonal skills; ability to work well with others;
Ability to operate dual screens and multitask; detail-oriented; follows instructions;
Knowledge and understanding of department metrics for productivity and quality;
Willingness to learn; flexibility to adapt to changes;
Maintain professional appearance and provide positive company image.
WORK ENVIRONMENT:
Professional office and call center environment.
PHYSICAL REQUIREMENTS:
Positions in this class typically require: typing, talking, writing, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
****Amynta and its affiliates (BTIS, Clearview,Guardsman, PDP, Etc.) will never ask for your personal information via Google Hangouts, nor do we conduct job interviews via Google Hangout or instant messenger. Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.com, @yahoo.com, etc.)****
How much does a representative earn in Wyoming, MI?
The average representative in Wyoming, MI earns between $25,000 and $64,000 annually. This compares to the national average representative range of $23,000 to $55,000.
Average representative salary in Wyoming, MI
$40,000
What are the biggest employers of Representatives in Wyoming, MI?
The biggest employers of Representatives in Wyoming, MI are: