Service Manager jobs at Republic Elite Multifamily Interiors - 147 jobs
Aggregate Plant Manager
The Shelly Company 3.8
Canton, OH jobs
The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety.
Position Overview
Oversee and direct operations of a surface aggregate production facility, including safety, personnel, production/inventory management, maintenance planning/forecasting (fixed plant equipment), and partial assumption of P&L responsibility.
Key Responsibilities (Essential Duties and Functions)
The duties and responsibilities include but are not limited to the following:
Ensure that all operations are in full compliance with federal and state regulations, including MSHA,ODNR, EPA, DEP, etc.
Ensure compliance with The Shelly Company Manual of Safety Practices & Procedures.
Enforce company policies, procedures, and work rules, discipline when necessary and document employee performance issues.
Enforce company safety rules and conduct safety meetings, including toolbox talks; ensure facilities are operating in a safe manner.
Supervise and direct facility personnel to ensure proper placement of resources.
Identify and resolve regulatory, safety, personnel, and production problems in a timely and effective manner.
Ensure interdepartmental reporting is completed satisfactorily (production reporting, fuel/hour meter readings, environmental/safety reporting, etc.)
Communicate regularly with all supporting departments (Safety, Environmental, Equipment, Finance, Sales, HR, QC, etc.) and interpret needs to inform business decisions.
Maintain constant awareness of financial standing of the facility and adapt forecasts to changing business conditions.
Understand industry standards and best practices for managing a surface aggregate production facility including extraction methods, production strategies, fixed plant equipment operation and maintenance (conveyors, crushers, screeners, electrical systems, etc.).
Accurately forecast production and maintenance activities as required.
Other Requirements
Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times.
Must be willing to travel and work away from home when required.
Must be willing to work nights and weekends when necessary.
Report to the assigned job site ready to begin work at the designated start time.
Strict adherence to Shelly Company policies and procedures as outlined in the Company Book of Policies.
Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
Timely and regular attendance is an expectation of performance for all Shelly Company employees. Employees will be held accountable for adhering to their workplace schedule.
Assist with various training initiatives, as necessary.
Attend relevant conferences/seminars/shows (with Manager approval) relative to technological advancements.
Supervisory Responsibilities
Fulfill supervisory responsibilities in accordance with the company policies, procedures, and applicable laws.
Responsibilities include, but are not limited to:
Planning, assigning, and directing work.
Willingness to develop subordinates' technical and leadership skills and make recommendations for new job opportunities when appropriate.
Effective management of employee performance through coaching, feedback (written and verbal), rewards, and discipline when necessary.
Addressing complaints and resolving problems in a timely manner.
Ability to get work done through others using effective delegation, scheduling, and time management practices.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education and Experience
Bachelor's degree or equivalent from a four-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to draft routine reports and correspondence. Ability to speak effectively to customers or employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and interpret graphs.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move more than 50 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.
Work Environment
While performing the duties of this job, the employee continually works near moving mechanical parts and in outside weather conditions and is regularly exposed to wet, humid condition airborne particles, and extreme heat or cold. The employee is occasionally exposed to vibration.
The noise level in the work environment is usually very loud and may require protective equipment.
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
The Shelly Company, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
$88k-133k yearly est. 4d ago
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Branch Manager
Sunbelt Rentals, Inc. 4.7
Columbus, OH jobs
Are you seeking an entrepreneurial, empowering workplace that allows you to:
• Have overall responsibility for the performance of a multi-million dollar revenue business
• Leverage your current leadership skills to build a success driven team
• Build a successful career with a multi-unit or sales leadership career track
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Branch Manager.
The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and evaluation of the rental center business unit. This includes leading all aspects of Sales, Customer Service, Fleet Maintenance, and Logistics, including achievement of financial and performance goals. The role is also responsible for the unit's operational and financial reporting functions.
Education or experience that prepares you for success:
• Business Management degree with at least 1 year of Rental Industry experience OR 3-4 years of Rental Industry experience
• Must have a valid driver's license and acceptable driving record history
Knowledge/Skills/Abilities you may rely on
• Strong leadership and communication skills
• Understanding of P&L and other key financial controls
• Experience in outside sales or other experience in negotiation and influencing
• Experience in construction or industrial markets helpful
• High level of accountability, time management and willingness to learn all aspects of the business
$37k-50k yearly est. 3d ago
Service Manager
M. C. Dean 4.7
Tysons Corner, VA jobs
**M.C. Dean** is Building Intelligence . We design, build, operate, and maintain cyber-physical solutions for the nation's most recognizable mission critical facilities, secure environments, complex infrastructure, and global enterprises. The company's capabilities include electrical, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is headquartered in Tysons, Virginia, and employs more than 5,800 professionals who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability.
**Why join M.C. Dean?** Our people are inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
Responsibilities
+ Managing projects, customers and accounts.
+ Planning and budget projects direct field employees
+ Effectively using RFIS; understanding and defending the scope of work.
+ Walk job sites
+ Planning and maintaining manpower forecasts in relation to budget and schedule.
+ Develop scope
+ Estimate and develop proposals,
+ Assist customers in designs and implementation of products
+ Business development
+ Monitoring collections
Qualifications
+ Applicants selected **must have one of the following** :
+ High School Diploma/GED with 10+ years of experience
+ Associate's Degree with 8+ years of experience
+ Bachelor's Degree with 5+ years of experience
+ Minimum 5 years experience in the MEP trades handling permitting and licensing for multiple regulatory regions.
+ Experience in professional writing, editing, and document production required.
+ Excellent organizational skills and ability to work well under pressure; managing numerous interruptions.
+ Accuracy and attention to detail.
+ Ability to work independently and resolve practical problems.
+ Must be an effective communicator with excellent written and oral communication skills.
+ Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing.
+ Must have strong multitasking skills.
+ Must have strong computer skills in word processing, spreadsheets, databases, and interaction with customer portals and advanced knowledge of MS Office Suite.
+ Experience authoring responses to statements of work, staffing plans, past performance sections, management plans, and executive summaries.
**Additional Information**
+ **Travel:** Occasional travel may be required to meet with regulatory agencies, attend industry events, or conduct on-site compliance audits.
+ **Work Environment:** Remote work and remote manage a team of up to five people.
+ contribute to both strategic compliance initiatives and day-to-day decision-making, enabling us to continue innovating within the industry.
**We offer an excellent benefits package including:**
+ A competitive salary
+ Medical, dental, vision, life, and disability insurance
+ Paid time off
+ Tuition reimbursement
+ 401k Retirement Plan
+ Military Reserve pay offset
+ Paid maternity leave
**Abilities:**
+ Exposure to computer screens for an extended period of time.
+ Sitting for extended periods of time.
+ Reach by extending hands or arms in any direction.
+ Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
+ Listen to and understand information and ideas presented through spoken words and sentences.
+ Communicate information and ideas in speaking so others will understand.
+ Read and understand information and ideas presented in writing.
+ Apply general rules to specific problems to produce answers that make sense.
+ Identify and understand the speech of another person.
Pay Range
USD $104,080.00 - USD $142,000.00 /Yr.
$104.1k-142k yearly 60d+ ago
HVAC Field Service Manager
One Hour Heating & Air Conditioning 4.4
Austin, TX jobs
Benefits:
401(k)
401(k) matching
Bonus based on performance
Company car
Competitive salary
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Location: Buda, TX
Company: One Hour Heating and Air Conditioning - Exciting Startup Opportunity at a Proven HVAC Franchise
About Us:
We are start=up family-focused HVAC company that is part of a well-known and successful franchise expanding into South Central Texas. Our mission is to create a supportive, inclusive, and results-focused workplace where team members feel valued, and customers are provided with exceptional quality and service in each interaction.
Position Overview:
We are seeking a hands-on experienced and highly motivated Operations Manager to lead our team. This role is key to our success and requires ownership thinking in managing daily operations, team and business growth, and fostering a positive work environment. The Operations Manager will be responsible for scheduling and supervising employees to effectively provide HVAC service, repair, and installation for customers. The Operations Manager supports good customer relations by ensuring that services are provided as scheduled, at competitive prices, and that all applicable codes and regulations are adhered to. The Operations Manager's roles, responsibilities, and compensation will grow with the expansion into new markets.
Key Responsibilities:
Team Leadership: Lead, mentor, and develop team members across various roles, promoting a family-oriented culture and positive workplace environment.
Operational Management: Oversee daily operations, ensuring efficient service delivery, high-quality standards, and exceptional customer service.
Customer Relationships: Build strong, lasting relationships with clients by promoting our values of honesty, respect, and integrity.
Financial Oversight: Manage budgets, monitor financial performance, and identify opportunities for growth and efficiency.
Strategic Planning: Collaborate with ownership to develop and implement strategies for growth and success within our franchise framework.
Safety & Compliance: Ensure compliance with all local, state, and federal HVAC regulations and maintain a safe, respectful work environment.
Qualifications:
Experience: Previous experience as an Operations Manager or General Manager within the HVAC industry.
Leadership: Proven ability to lead and motivate a diverse team with an inclusive, family-oriented management style.
Customer-Centric: Demonstrated commitment to customer satisfaction and building long-term client relationships.
Problem Solving: Strong critical thinking skills and the ability to solve challenges effectively.
Organizational Skills: Excellent time management and organizational abilities.
Tech-Savvy: Comfortable with industry software, including CRM and project management tools.
Why Join Us?
Family-Centric Culture: We believe that happy employees create happy customers. Our team is our family, and we strive to create a balanced, supportive work environment.
Tremendous Growth Opportunity: As a growing company within a successful franchise, there is significant potential for career advancement and enrichment.
Community Impact: Join a team committed to making a positive difference for both our employees and customers in South Central Texas.
Compensation & Benefits:
Competitive salary with performance-based bonuses
Health, dental, and vision insurance
Paid time off and holiday pay
Ongoing training and professional development opportunities
A supportive, family-centered work culture
How to Apply:
If you're ready to make an impact and be part of our team, we'd love to hear from you! Please send your resume and cover letter explaining why you would be an excellent fit for this role. We look forward to meeting candidates who are excited about helping shape and partner in our company's future!
Flexible work from home options available.
Compensation: $75,000.00 - $105,000.00 per year
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.
Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
$75k-105k yearly Auto-Apply 60d+ ago
Field Operations Manager
Elford Inc. 4.0
Columbus, OH jobs
Field Operations Manager Commercial Construction | Columbus, OH
Elford, Inc. is hiring a Field Operations Manager to lead quality execution in the field across commercial construction projects. This role works closely with Project Managers, Superintendents, subcontractors, and inspectors to ensure work is built to contract requirements, regulatory standards, and Elfords quality expectations.
What Youll Do
Oversee project staffing across multiple jobsites, including hiring, onboarding, and performance management
Identify and clearly communicate productivity goals
Partner with Superintendents and Project Managers to forecast manpower needs, production objectives and deploy crews effectively
Develop, implement, and maintain project-specific Quality Control Plans
Perform constructability, drawing, and specification reviews to identify quality risks early
Lead proactive Quality Assurance/Quality Control efforts including pre-installation meetings, first work inspections, material verification, mock-ups, benchmarks, and punch lists
Conduct field quality inspections and verify workmanship, materials, and installation methods
Review submittals and ensure testing and inspections are completed and documented
Track corrective actions and quality records in Autodesk Construction Cloud
Coordinate with project teams, subcontractors, and third-party inspectors
Identify recurring quality issues and support training and process improvements
What Were Looking For
5-10+ years of commercial construction experience with strong QA/QC or field leadership exposure
Solid understanding of construction documents, inspections, and quality processes
Experience with Autodesk Construction Cloud or similar platforms
Strong communicator who can partner effectively with field and project teams
Why Elford, Inc.
At Elford, Inc., the Field Operations Manager supports projects across multiple sectors and grow their responsibilities over time. Role scope aligns with experience.
If you bring relevant field or quality experience and are ready to grow, we encourage you to apply.
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$48k-73k yearly est. 8d ago
Property Management - Resident Services Manager
West Shore 4.4
Columbus, OH jobs
The Resident ServicesManager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident ServicesManager are the face of the property and promote a sense of community. The Resident ServicesManager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents.
ESSENTIAL JOB DUTIES:
• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.
• Acquire a broad knowledge of the community and the surrounding area.
• Prepare and maintain log of resident issues and services provided.
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
• Prepare and deliver move in and renewal gifts.
• Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.
• Coordinate all resident events. Minimum of one event per month.
• Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution.
• Manage Kingsley platform and address any resident concerns within 24 hours.
• Greet, tour and lease to prospects as well as respond to any leads that come in. COMPETENCIES:
• Understand the needs of the resident population and property in which they live.
• Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency.
• Flexibility and ability to manage a complex workload in varied work environments
• Strong interpersonal, communication, organization, writing and computer skills
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
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$45k-64k yearly est. 2d ago
Property Management - Resident Services Manager
West Shore 4.4
Columbus, OH jobs
The Resident ServicesManager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident ServicesManager are the face of the property and promote a sense of community. The Resident ServicesManager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents.
ESSENTIAL JOB DUTIES:
• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.
• Acquire a broad knowledge of the community and the surrounding area.
• Prepare and maintain log of resident issues and services provided.
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
• Prepare and deliver move in and renewal gifts.
• Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.
• Coordinate all resident events. Minimum of one event per month.
• Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution.
• Manage Kingsley platform and address any resident concerns within 24 hours.
• Greet, tour and lease to prospects as well as respond to any leads that come in. COMPETENCIES:
• Understand the needs of the resident population and property in which they live.
• Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency.
• Flexibility and ability to manage a complex workload in varied work environments
• Strong interpersonal, communication, organization, writing and computer skills
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
$45k-64k yearly est. Auto-Apply 60d+ ago
Plumbing Service Manager
Benjamin Franklin Plumbing Corporate Store 4.0
Cincinnati, OH jobs
Benjamin Franklin Plumbing of Cincinnati, an affiliate of Authority Brands, is eager to add a dynamic, service-minded Plumbing ServiceManager to our team. Benjamin Franklin has been a trusted name in plumbing services for over 25 years, and our ServiceManager should share our commitment to customer satisfaction and high ethical standards. We're excited about growing our team with a like-minded, positive-thinking Operations Manager! What can joining our team offer you?
The opportunity to lead a team in a supportive, professional environment.
A clear career path with increasing responsibilities and pay. We prioritize promoting from within!
A best-in-the-industry benefits package that includes generous PTO, health, dental, vision, life insurance, and 401k with company match.
Responsibilities:
Supervise and lead a team of plumbing technicians and support staff.
Provide training, guidance, and support to technicians to help them maintain high-quality service standards.
Schedule work assignments, monitor job progress, and ensure projects are completed on time.
Maintain positive client relationships by addressing their plumbing service needs and concerns.
Ensure a high level of customer satisfaction through excellent service and timely responses.
Handle customer complaints and resolve issues professionally and efficiently.
Oversee the installation, maintenance, and repair of plumbing systems, including pipes, fixtures, drains, and water heaters.
Ensure that technicians follow industry standards, safety guidelines, and best practices.
Troubleshoot complex plumbing issues and provide technical guidance as needed.
Prepare and manage the plumbing service department's budget.
Monitor and control expenses, including labor, equipment, and supplies, to optimize profitability.
Evaluate cost-effective solutions and procurement of materials.
Implement and maintain quality control processes to ensure services meet or exceed industry standards.
Conduct inspections and follow up on completed work to ensure quality and compliance.
Manage plumbing parts and equipment inventory, ensuring the availability of necessary supplies.
Establish vendor relationships and negotiate favorable terms for equipment and materials.
Generate regular reports on the department's performance, including service metrics and financial data.
Present findings and recommendations to senior management.
Ensure that the plumbing service department complies with all relevant codes, regulations, and safety standards.
Stay up to date with industry regulations and guidelines.
Qualifications:
A minimum of 5 years of verifiable residential plumbing experience required.
A minimum of 5 years of experience managing teams in a residential plumbing service operation required.
Ohio or Kentucky master plumber license greatly preferred.
Experience using ServiceTitan a huge plus!
Excellent communication, interpersonal, and decision-making skills needed.
High school diploma or GED required.
Associates degree in a related field preferred.
Valid driver's license and a clean driving record required.
Ability to pass a background check and drug screen required.
Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time. Authority Brands Inc is an Equal Opportunity Employer. Compensation: $105,000.00 - $125,000.00 per year
Join the Benjamin Franklin Plumbing Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.
Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
$105k-125k yearly Auto-Apply 51d ago
Senior Service Technician
Improveit Home Remodeling 3.9
Columbus, OH jobs
We are seeking a motivated and skilled tradesman to be a part of our 5-Star Service Team. If you have the skills and the ability to interact directly with customers and you want to earn and grow with a 36-year industry leader, this might be the last place you ever work!
Position Overview
The Senior Service Technician plays a key part of delivering on our promise of a 5-star experience and interacts directly with customers. The 5-Star Senior Service Technician works in the field obtaining measurements for new projects/installations and performing warranty services. Holds the appropriate amount of concern and focus regarding being on time for each appointment and completing two to four appointments per day, on average.
Required Skills:
General knowledge of residential construction and basic home improvement and maintenance.
Ability to accurately take window and bathroom remodeling measurements and translate those into a variety of applications.
Strong verbal communications skills (English literacy)
Ability to work flexible shifts and adapt to changing workloads.
Familiarity with iPad usage, mobile smart phones, and business/technology applications.
Excellent Customer Service skills, with a focus on quality and results.
Ability to maintain a preset schedule of job assignments.
Well-organized and on-time for each appointment, without exception.
Self-starter, efficient, productive, works well with a team.
Valid Driver's License.
Qualifications/Education:
5+ years of construction experience in the residential remodeling industry with experience in window installations, bathroom remodeling, lite plumbing, electrical and items associated within a bathroom.
Experience in measuring windows for replacement and/or measuring bathrooms for remodeling.
IMPROVEIT! HOME REMODELING
For the past three and a half decades, our success has been built sitting across the table from homeowners, focused on helping them get the most from their home and delivering on our promises to take care of their home and warranty their investment.
Our service-centric approach has - and continues to be - a key contributor to our phenomenal success.
We've received 22 Consumer's Choice Awards, the Remodeling Big 50 Award, and are BBB Accredited with an A+ rating. The fact that one of every four jobs we do is for a past customer is evidence of our focus on our client's satisfaction. We're seeking a technical and customer-service minded pro to join our growing, fun, and dynamic organization.
WORKING WITH IMPROVEIT CAN BE REWARDING:
COMPETITIVE COMPENSATION - We take care of our people like we take care of our customers.
HEALTH/LIFE INSURANCE - We offer competitive benefits. We want you to be protected.
PAID TIME OFF - We encourage time off with your family.
INCREDIBLE GROWTH OPPORTUNITY - We are experiencing exponential growth, and we love to promote from within!
TAKE HOME COMPANY TRUCK and TOOLS.
OVERTIME AVAILABLE
If you are interested in a rewarding career with a fast-growing company, respond to this ad.
$48k-70k yearly est. Auto-Apply 12d ago
Area Manager
Garney Construction 4.0
Columbus, OH jobs
GARNEY CONSTRUCTION
An Area Manager position at Garney Construction in Columbus, OH. This role is responsible for overseeing the operations, safety, personnel, and business development within a designated geographic area or work type. This individual leads all facets of project execution and acquisition in alignment with company values and strategic objectives. A successful Area Manager brings strong leadership, operational, and financial skills and serves as a key driver of safety culture, client relationships, and workforce development. This position is typically a progression from a Senior Project Manager or Senior Superintendent.
WHAT YOU WILL BE DOING
Establish and maintain a strong safety culture within the area
Oversee implementation of safety programs and procedures on all projects
Conduct and participate in area-wide safety audits and training events
Proactively identify and mitigate high-risk activities during all project phases
Cultivate and maintain client relationships within the area
Represent the company at public speaking events, industry conferences, and meetings
Lead efforts to manage contractual risks and negotiate project-specific terms
Develop and execute a strategic growth and work execution plan for the area
Oversee project acquisition, bid reviews, and procurement strategies
Deliver accurate monthly WIP and financial forecasting
Approve subcontracts and purchase orders as applicable
Collaborate on long-term resource and equipment planning
Analyze labor, equipment, and production metrics to optimize performance
Ensure technical execution aligns with safety, budget, and schedule goals
Plan for long-term leadership continuity through succession efforts and team development
WHAT WE ARE LOOKING FOR
Minimum 8 years of experience in the water and wastewater construction industry
Demonstrated ability to manage large, multi-team projects or multiple concurrent projects with direct reports
Proven experience building and leading high-performing teams
Strong technical knowledge of construction operations within the assigned area
Ability to travel to job sites as necessary to support execution and compliance with company goals
Excellent communication and conflict resolution skills
Proficiency in project financials, estimating tools, and production analysis
Strong leadership and team management skills.
Demonstrated problem-solving and decision-making capabilities.
Excellent communication, interpersonal, and organizational abilities.
Flexibility and adaptability
Conflict resolution
LET'S TALK THE PERKS!
Employee Stock Ownership Plan (ESOP)
401K Retirement plan
Health, dental, vision and life insurance
Flexible Spending Account (FSA) / Health Savings Account (HSA)
Long-term disability
Holidays and PTO
Bonus program
CONTACT US
If you are interested in this Area Manager position in Columbus, OH, then please APPLY NOW. For other opportunities available at Garney Construction go to careers.garney.com. If you have questions about the position or would like more information, please contact Jody Roberts by email at ***********************
Garney Construction and its subsidiaries are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Garney Construction is a background screening, drug-free workplace.
Agency Disclaimer: All vendors must have a signed Garney Construction Agreement, authorized by the Executive Team, to receive payment for any placement. Verbal or written commitments made by anyone other than a member of the Executive Team will not be considered binding. Any unsolicited resumes sent to Garney Construction or submitted to employees outside of the Recruiting Team will be deemed the property of Garney Construction. In such cases, Garney Construction will not be obligated to pay any placement fees.
$52k-73k yearly est. Easy Apply 2d ago
Area Manager
Garney 4.0
Columbus, OH jobs
GARNEY CONSTRUCTION An Area Manager position at Garney Construction in Columbus, OH. This role is responsible for overseeing the operations, safety, personnel, and business development within a designated geographic area or work type. This individual leads all facets of project execution and acquisition in alignment with company values and strategic objectives. A successful Area Manager brings strong leadership, operational, and financial skills and serves as a key driver of safety culture, client relationships, and workforce development. This position is typically a progression from a Senior Project Manager or Senior Superintendent.
WHAT YOU WILL BE DOING
* Establish and maintain a strong safety culture within the area
* Oversee implementation of safety programs and procedures on all projects
* Conduct and participate in area-wide safety audits and training events
* Proactively identify and mitigate high-risk activities during all project phases
* Cultivate and maintain client relationships within the area
* Represent the company at public speaking events, industry conferences, and meetings
* Lead efforts to manage contractual risks and negotiate project-specific terms
* Develop and execute a strategic growth and work execution plan for the area
* Oversee project acquisition, bid reviews, and procurement strategies
* Deliver accurate monthly WIP and financial forecasting
* Approve subcontracts and purchase orders as applicable
* Collaborate on long-term resource and equipment planning
* Analyze labor, equipment, and production metrics to optimize performance
* Ensure technical execution aligns with safety, budget, and schedule goals
* Plan for long-term leadership continuity through succession efforts and team development
WHAT WE ARE LOOKING FOR
* Minimum 8 years of experience in the water and wastewater construction industry
* Demonstrated ability to manage large, multi-team projects or multiple concurrent projects with direct reports
* Proven experience building and leading high-performing teams
* Strong technical knowledge of construction operations within the assigned area
* Ability to travel to job sites as necessary to support execution and compliance with company goals
* Excellent communication and conflict resolution skills
* Proficiency in project financials, estimating tools, and production analysis
* Strong leadership and team management skills.
* Demonstrated problem-solving and decision-making capabilities.
* Excellent communication, interpersonal, and organizational abilities.
* Flexibility and adaptability
* Conflict resolution
LET'S TALK THE PERKS!
* Employee Stock Ownership Plan (ESOP)
* 401K Retirement plan
* Health, dental, vision and life insurance
* Flexible Spending Account (FSA) / Health Savings Account (HSA)
* Long-term disability
* Holidays and PTO
* Bonus program
CONTACT US
If you are interested in this Area Manager position in Columbus, OH, then please APPLY NOW. For other opportunities available at Garney Construction go to careers.garney.com. If you have questions about the position or would like more information, please contact Jody Roberts by email at ***********************
Garney Construction and its subsidiaries are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Garney Construction is a background screening, drug-free workplace.
Agency Disclaimer: All vendors must have a signed Garney Construction Agreement, authorized by the Executive Team, to receive payment for any placement. Verbal or written commitments made by anyone other than a member of the Executive Team will not be considered binding. Any unsolicited resumes sent to Garney Construction or submitted to employees outside of the Recruiting Team will be deemed the property of Garney Construction. In such cases, Garney Construction will not be obligated to pay any placement fees.
THE BENEFITS OF WORKING AT GARNEY
Free medical, prescription, dental, and vision plans ($0 premiums)
Virtual doctor visits with no co-pay
Shares of company stock at no cost starting your first day
401(k) plan with a 3.5% match
Student loan resources
Weekly paychecks
Paid time off
8 paid holidays
Health Savings Account (HSA) with a lump sum and matching contributions
Free life insurance & disability policy
Free access to healthcare coordinators
Counseling sessions with mental health professionals at no cost
Access to consultations with legal/financial professionals at no cost
Free programs assisting with weight loss, maternity health, prescriptions for chronic conditions, and more
50% employee discount in the Garney apparel store
BUILDING SUSTAINABLE FUTURES WITH THE WORLD'S MOST PRECIOUS RESOURCES-WATER AND PEOPLE.
EEO - it's the law poster
Right to work
This organization participates in E-verify
Nearest Major Market: Columbus
$52k-73k yearly est. Easy Apply 8d ago
Commercial Roofing Service Manager
National Roofing Contractors Association 3.6
Springboro, OH jobs
We are seeking a experience Commercial Roofing ServiceManager responsible for the overall management of the established commercial service and repair department. Please note roofing industry experience is required for this position. Nations Roof is one of the largest and fastest growing commercial roofing contractors ranked #4 in 2021 Top Roofing Contractors in the US. We were founded to give today's businesses a clear choice for trustworthy cost-effective roofing solutions. At Nations Roof we embrace safety as an important part of a job well done. Nations Roof is an expert in every type of roofing waterproofing coating green and metal system application. Our emphasis is not just project based: we work to understand the budgets solutions and maintenance that fit best with all roofing assets. We offer more than a job….we offer a challenging career in a company that values our employees. Responsibilities: Develop and use advanced planning skills for establishing maximum productivity of manpower materials and equipment etc Ensure jobs start on time customer expectations are met or exceeded and hours and materials are properly expended Recruit train mentor and retain a dependable and knowledgeable maintenance workforce Learn and teach best practices for roofing service inspection and roof system maintenance by fully participating in on-the-job training as well as periodic manufacturer training Comply with all safety policies and procedures be an example and support the company safety goals and objectives Manage department finances including budgets and project invoicing Review and analyze budget reports and prepares and develops budget modifications and recommendations Strengthen customer relationships and customer development Prospect and sales to new and existing clients of additional services such a preventive maintenance programs
APPLY
$51k-77k yearly est. 2d ago
Service Manager
Admar Supply Co 3.9
Cleveland, OH jobs
Full-time Description
Join Our Growing Team!
At ADMAR, being part of something bigger is a source of pride. With the right equipment from ADMAR, our customers build, landscape and get work done in our communities-and in yours too! Want to contribute in a BIG way? Join our team! Now, we're not talking about just a job, we're talking about elevating your career, at a place where the sky's the limit with ongoing training and advancement opportunities.
Job Summary: ServiceManager
Critical role within the company with responsibility for maximizing shop efficiency, revenue generation capability and productivity of the service department personnel. You will establish and mentor an organization dedicated to achieving the highest levels of equipment service and repairs while maintaining a high level of customer satisfaction. You will collaborate with other departments within the branch as well as with other branch locations, in order to improve the overall performance and profitability of the business.
Essential Functions:
Providing a safe work environment by ensuring that established safety standards and policies are communicated to staff members and that these policies are adhered to
Assisting in the recruitment of qualified personnel. Ensure their skills and qualifications allow service work to be completed per OEM standards for all equipment types offered by at your branch
Supervise and mentor service technicians by performing spot checks. Ensure work is progressing at the desired pace
Prepare schedules and plan staff duty rotations as needed to ensure that the department is staffed properly
Review OEM lists and other documents to ensure the shop has proper tooling and equipment, such as diagnostic tools, that will improve quality and productivity within the service department
Responsible for the timely review of overtime requirements and recommend changes as needed
OEM Portals: Check weekly each portal to familiarize yourself with service bulletins/campaigns and other important service information locations
Ensure service documentation is prepared and processed in a proper and timely manor
Ensure any chronic, long term or out of the ordinary issues are reported
Run reports as needed, process the data for practical use and respond to progress report requests as necessary
Maintain established goals for staff training, equipment status and maintenance programs
Review staff training records and make recommendations for their continuing education
Responsible for constant communication with team to ensure all expectations are being met
Requirements
Skills:
Must be dedicated to running a clean, safe and efficient shop
Must be a highly motivated individual and dynamic leader
Must be able to read and write the English language
Possess the ability to calculate figures, such as discounts, interest, and percentages
Be able to read and understand electrical and hydraulic schematics within service manuals
Ability to multitask is a must
Exceptional phone skills
Excellent customer service skills
Must have the ability to work with diverse groups in a challenging, fast paced setting
AS400 or other ERP systems knowledge a plus
Have a strong desire to seek self-improvement
Be able to participate in online and group training and utilize established training courses for group classroom and on-line learning
Willing to put in the extra time to ensure goals, deadlines and customer satisfaction are met
Experience/Education:
High School Diploma or equivalent
3 - 5 years' experience as a Shop Forman or ServiceManager, preferably in the equipment industry
Highly competent computer and keyboarding skills
Strong verbal communication skills
Verifiable references and a work history
Physical Demands:
While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.
ADMAR offers a competitive salary, comprehensive medical coverage, 401k with generous company match, paid time off, and more.
Realize your potential at ADMAR, and you'll enjoy exciting days with a “great group of people” and “opportunities for fulfillment in your career.” As one of the largest independently owned providers of construction equipment and supplies, we encourage you to apply today!
ADMAR Supply Co Inc is committed to the policy of equal employment opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, domestic violence victim status, veteran status or status as a member of any other protected group or activity.
Salary Description $65,000 -$80,000 per year
$65k-80k yearly 60d+ ago
Service Manager
Murphy Tractor & Equipment 4.0
Lima, OH jobs
The ServiceManager is responsible for creating and maintaining healthy relationships with customers, completing work orders and invoices, preparing warranty claims, reporting and minimizing aged work-in-process, maintaining service records and quality control records, completing job status reports, maintaining current billing cycle, giving yearly performance reviews, determining labor needed, assisting with diagnosing technical machine issues, working with employees to obtain training, conducting safety meetings and other general service department duties as directed by the Branch Manager and the General ServiceManager.
Essential Functions
Administrative - Maintain department communication in order to complete work and grow service labor sales. Utilize various computer programs and John Deere communication tools as resources. Plan work schedule. Maintain a clean, orderly and safe work area and appearance.
Inventory Control - Maintain personal and department tool inventory.
Service - Complete service data on invoices. Open and close work orders in a timely manner in order to minimize aged work-in-process. Performs basic diagnostics and determines what repairs are needed and advises customers of replacement parts as necessary. Repair and replace damaged or worn parts. Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance. Prepare all reports and forms required in conjunction with work orders, taking note of the cause of failure/problems. Prepare warranty information. Service and maintain company vehicle and shop. Maintain flat rate in accordance with the Standard Pricing Guide (SPG). Utilize Marketing Service Times (MST's) to quote jobs. Maintain current knowledge of Company and competitor products. Maintain condition of vehicles, inventory, tools and equipment. Read and understand operating manuals, blueprints and technical drawings. Maintain quality control records. Generate work preview reports and code established flat rates. Complete job status reports. Work order log. Work with customer invoicing problems. Read and understand financial operating statements.
Manage - Give yearly performance reviews for department technicians. Determine labor needed in preparation for work loads and plan the work schedule. Work with John Deere Territory Representatives to communicate difficult machine issues. Assist factory and engineers with diagnosing technical machine issues. Insure Service Department is productive. Maintain billing cycle efficiencies, expenses and gross margins. Reports work in process.
Training - Work with employees in obtaining technician certification and complete training needs. Conduct monthly safety meetings.
Other Functions
Deliver parts, run errands, etc. as needed.
Assist with other duties assigned and directed by corporate management within the frame work of Murphy Tractor and Equipment Company, Inc.'s objectives.
Knowledge/Skills/Abilities
Strong knowledge of methods, materials, tools and techniques used in the repair of heavy construction equipment.
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Good skills in operating vehicles and equipment used for diagnostic purposes
Strong focus on customer service.
Strong knowledge of Microsoft Office and Internet.
Basic knowledge of office machines, including copier, fax and printer.
Able to communicate effectively as appropriate for the needs of customers or coworkers.
Strong attention to detail
Able to work effectively in a team environment.
Able to process work with accuracy.
Meet commitments and deadlines.
Able to complete required documentation and reports in a timely manner.
Able to perform multiple tasks simultaneously.
Able to work a flexible schedule as needed.
Able to organize and prioritize numerous tasks and complete them under time constraints.
Demonstrates openness to new procedures, technology and structure.
Physical Requirements and Work Schedule
Able to do occasional lifting of up to 50 lbs. Employee must be able to stand for an extensive amount of time. Able to move or hold arms and hands in small areas, utilizing tools, for an extensive amount of time. Able to use tools that vibrate for an extensive amount of time. Able to work flexible schedule, including some evenings and weekends.
Education/Work Experience
High school diploma or GED required. Two year certificate from a college or technical school or at least five years related experience and/or training in the subordinate position.
Murphy Tractor & Equipment Co. is an equal opportunity employer.
$52k-82k yearly est. Auto-Apply 46d ago
Service Manager
Murphy Tractor & Equipment 4.0
Lima, OH jobs
The ServiceManager is responsible for creating and maintaining healthy relationships with customers, completing work orders and invoices, preparing warranty claims, reporting and minimizing aged work-in-process, maintaining service records and quality control records, completing job status reports, maintaining current billing cycle, giving yearly performance reviews, determining labor needed, assisting with diagnosing technical machine issues, working with employees to obtain training, conducting safety meetings and other general service department duties as directed by the Branch Manager and the General ServiceManager.
Essential Functions
Administrative - Maintain department communication in order to complete work and grow service labor sales. Utilize various computer programs and John Deere communication tools as resources. Plan work schedule. Maintain a clean, orderly and safe work area and appearance.
Inventory Control - Maintain personal and department tool inventory.
Service - Complete service data on invoices. Open and close work orders in a timely manner in order to minimize aged work-in-process. Perform basic diagnostics and determine what repairs are needed and advise customers of replacement parts as necessary. Repair and replace damaged or worn parts. Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance. Prepare all reports and forms required in conjunction with work orders, taking note of the cause of failure/problems. Prepare warranty information. Service and maintain company vehicle and shop. Maintain flat rate in accordance with the Standard Pricing Guide (SPG). Utilize Marketing Service Times (MST's) to quote jobs. Maintain current knowledge of Company and competitor products. Maintain condition of vehicles, inventory, tools and equipment. Read and understand operating manuals, blueprints and technical drawings. Maintain quality control records. Generate work preview reports and code established flat rates. Complete job status reports. Work order log. Work with customer invoicing problems. Read and understand financial operating statements.
Manage - Give yearly performance reviews for department technicians. Determine labor needed in preparation for work loads and plan the work schedule. Work with John Deere Territory Representatives to communicate difficult machine issues. Assist factory and engineers with diagnosing technical machine issues. Insure Service Department is productive. Maintain billing cycle efficiencies, expenses and gross margins. Reports work in process.
Training - Work with employees in obtaining technician certification and complete training needs. Conduct monthly safety meetings.
Other Functions
Deliver parts, run errands, etc. as needed.
Assist with other duties assigned and directed by corporate management within the frame work of Murphy Tractor and Equipment Company, Inc.'s objectives.
Knowledge/Skills/Abilities
Strong knowledge of methods, materials, tools and techniques used in the repair of heavy construction equipment.
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Good skills in operating vehicles and equipment used for diagnostic purposes
Strong focus on customer service.
Strong knowledge of Microsoft Office and Internet.
Basic knowledge of office machines, including copier, fax and printer.
Able to communicate effectively as appropriate for the needs of customers or coworkers.
Strong attention to detail
Able to work effectively in a team environment.
Able to process work with accuracy.
Meet commitments and deadlines.
Able to complete required documentation and reports in a timely manner.
Able to perform multiple tasks simultaneously.
Able to work a flexible schedule as needed.
Able to organize and prioritize numerous tasks and complete them under time constraints.
Demonstrates openness to new procedures, technology and structure.
Physical Requirements and Work Schedule
Able to do occasional lifting of up to 50 lbs. Employee must be able to stand for an extensive amount of time. Able to move or hold arms and hands in small areas, utilizing tools, for an extensive amount of time. Able to use tools that vibrate for an extensive amount of time. Able to work flexible schedule, including some evenings and weekends.
Education/Work Experience
High school diploma or GED required. Two year certificate from a college or technical school or at least five years related experience and/or training in the subordinate position.
Murphy Tractor & Equipment Co. is an equal opportunity employer.
$52k-82k yearly est. Auto-Apply 44d ago
Plumbing Service Manager
Benjamin Franklin Plumbing Corporate Store 4.0
Cincinnati, OH jobs
Job DescriptionBenjamin Franklin Plumbing of Cincinnati, an affiliate of Authority Brands, is eager to add a dynamic, service-minded Plumbing ServiceManager to our team. Benjamin Franklin has been a trusted name in plumbing services for over 25 years, and our ServiceManager should share our commitment to customer satisfaction and high ethical standards. Were excited about growing our team with a like-minded, positive-thinking Operations Manager!
What can joining our team offer you?
The opportunity to lead a team in a supportive, professional environment.
A clear career path with increasing responsibilities and pay. We prioritize promoting from within!
A best-in-the-industry benefits package that includes generous PTO, health, dental, vision, life insurance, and 401k with company match.
Responsibilities:
Supervise and lead a team of plumbing technicians and support staff.
Provide training, guidance, and support to technicians to help them maintain high-quality service standards.
Schedule work assignments, monitor job progress, and ensure projects are completed on time.
Maintain positive client relationships by addressing their plumbing service needs and concerns.
Ensure a high level of customer satisfaction through excellent service and timely responses.
Handle customer complaints and resolve issues professionally and efficiently.
Oversee the installation, maintenance, and repair of plumbing systems, including pipes, fixtures, drains, and water heaters.
Ensure that technicians follow industry standards, safety guidelines, and best practices.
Troubleshoot complex plumbing issues and provide technical guidance as needed.
Prepare and manage the plumbing service department's budget.
Monitor and control expenses, including labor, equipment, and supplies, to optimize profitability.
Evaluate cost-effective solutions and procurement of materials.
Implement and maintain quality control processes to ensure services meet or exceed industry standards.
Conduct inspections and follow up on completed work to ensure quality and compliance.
Manage plumbing parts and equipment inventory, ensuring the availability of necessary supplies.
Establish vendor relationships and negotiate favorable terms for equipment and materials.
Generate regular reports on the department's performance, including service metrics and financial data.
Present findings and recommendations to senior management.
Ensure that the plumbing service department complies with all relevant codes, regulations, and safety standards.
Stay up to date with industry regulations and guidelines.
Qualifications:
A minimum of 5 years of verifiable residential plumbing experience required.
A minimum of 5 years of experience managing teams in a residential plumbing service operation required.
Ohio or Kentucky master plumber license greatly preferred.
Experience using ServiceTitan a huge plus!
Excellent communication, interpersonal, and decision-making skills needed.
High school diploma or GED required.
Associates degree in a related field preferred.
Valid drivers license and a clean driving record required.
Ability to pass a background check and drug screen required.
Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.
Authority Brands Inc is an Equal Opportunity Employer.
$50k-76k yearly est. 23d ago
Customer Service Supervisor
Logan A/C & Heat Services 3.8
Dayton, OH jobs
Customer Service Supervisor- On-site
Logan A/C & Heat Services
57 reviews
Dayton, OH 45377
Full-time
The Customer Service Supervisor is responsible for leading a team to provide superior customer service through various media channels (phone, chat, and email). Responsibilities include the development and training of Customer Service Representatives (CSR's), close monitoring of performance, and handling elevated customer issues. This position requires strong communication skills to facilitate individual coaching and mentoring of CSR's. Provides daily oversite, support, and strategic input to the Customer Service team to ensure efficiency and profitability in scheduling service appointments. Further, the position is responsible for maintaining knowledge of Logan Services' products, services and processes pertaining to the Customer Service Department.
Essential Duties and Responsibilities:
Actively supports the Customer Service team by answering incoming calls for all markets and scheduling of service calls logistically and profitably
Provides daily support and guidance to the Customer Service team
Conduct regular call monitoring and evaluations to ensure a superior customer experience is being provided
Coach, motivate and counsel CSR's on performance including administering disciplinary action when necessary.
Responsible for setting team and individualized CSR goals, evaluating, and managing the Customer Service performance reporting and analytics to help each CSR reach those goals
Conduct monthly 1:1 meetings with each CSR to review performance, individualized coaching and/or career pathing opportunities
Conduct 1:1 call evaluations for each CSR at minimum twice a month
Responsible for developing new/improving, implementing and managing of all Customer Service related processes and best practices to improve efficiency and a positive customer experience by staying abreast on customer service trends, software and best practices.
Streamline and cascade all important and relevant information to Customer Service team through effective communication such as monthly team meeting, weekly team huddles, side-by-side process refreshers, seasonal bootcamp trainings, etc.
Assists with resolving escalated customer issues and collaborates with Field Supervisors and Customer Experience Specialist to handle and resolve escalated customer complaints, questions, and concerns.
Ability to authorize maintenance plan discounts or process refunds up to $300 when necessary
Management of weekly timesheets and time off requests for your direct reports.
Responsible for monthly verification and accurate reporting of CSR SPIFFs to HR
Responsible for 30 day, 90 day, and annual reviews of direct reports.
Collaborate with CSR Manager to interview potential CSR candidates and support with training and development of any CSR new hire.
Responsible for scheduling and coverage needs of the Customer Service department include but not limited to reviewing the weather forecast and anticipating opportunities to adjust and/or add hours to maximize appointment scheduling.
Responsible for oversite and performance of the weekend & holiday schedule.
Collaboration with all company departments with a positive intent
Performs other duties as assigned
Competencies:
Customer Service oriented- ability to portray empathy, relate with others and eager to help when working with a customer to ensure they receive a positive experience
Positivity- displaying a positive attitude even during times of adversity
Leadership- able to organize, control, and guide the work of others to obtain satisfactory results.
Mentoring- provides advice and support while fostering the progress of a less experienced colleague
Communication - Displays a grasp of the information and always initiates or responds to communications in an appropriate, timely and comprehensive manner.
Active Listening - Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times.
TEAM Builder- Creates a sense of TEAM through achievement, goal setting, sharing successes, professional development etc.
Interpersonal skills- relates well to all kinds of people, inside and outside the organization, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact, can diffuse even high-tension situation comfortably
Confidentiality- maintains all client communications and confidential information as per code of ethics, and per client instructions
Self sufficient and motived- is internally self motivated and has a proactive approach and participation by being able to identify areas of opportunity within the business and their team and takes initiative in providing additional support and/or taking action as necessary
Sense of urgency- it's imperative to act promptly, decisively, and without delay using good judgement
Experience and Requirements:
Bachelor's degree or Associate's Degree plus 1-2 years of related experience.
3-5 years Customer Service experience
HVAC knowledge
Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook
Excellent written and oral communication skills
Our PARTE Values:
P - People First - We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do.
A - Agile - We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities.
R - Radical Ownership - We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution.
T - Teamwork - We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other.
E - Excellence - Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way.
To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Logan Services Inc. offers
Equal
Employment Opportunities to all applicants.
$26k-38k yearly est. Auto-Apply 14d ago
Lead Service Technician
Service Experts Heating & Air Conditioning 4.6
Elyria, OH jobs
Service Technician Lead
Reports To: Field Supervisor or General Manager
Status: Full-time, Regular position
Location Address: 633 Broad Street Elyria, OH 44035
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary:
Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
Competitive Pay, including incentive opportunities for many positions
Paid Time Off and Company Holiday Pay
Medical /Dental /Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions
Life Insurance, for you and options you can elect for your family
Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
World Class Training opportunities through our Experts University
Career Development opportunities
Key Responsibilities:
Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
Completes routine maintenance and equipment cleaning as needed or required
Responsible for delivery and removal of parts and equipment needed to complete service work
Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
Represents the company professionally, honestly, and ethically in all business matters and activities
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
Performs similar/other duties as needed or assigned
Regular, reliable attendance
Desired Skills and Qualifications:
High school diploma or GED with additional training and 10 years' experience in HVAC with technical training certification required
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
EPA and safety certifications required
Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
Proficient and able to operate all necessary tools and equipment to perform various service projects
Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
Proficient and able to install a basic duct fitting
Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
Effective and efficient time-management and organizational skills
Valid driver's license with acceptable driving record
Available to work flexible hours and on-call shifts as needed
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email
************************************
$65k-101k yearly est. Auto-Apply 3d ago
Facilities Services Supervisor (Night Shift)
Night Shift 3.3
Ohio jobs
Kenyon College is conducting a search for a qualified candidate to fill the position of Facilities Services Supervisor (Night Shift). The Facility Services Supervisor will supervise and train custodial department employees to maintain and improve the appearance of campus facilities and other college properties, using appropriate cleaning techniques and procedures and supervise second shift trades technicians and serve as initial point of contact for facilities related campus issues, contacting managers as required.
Essential Functions:
Plan, schedule, assign, evaluate and prioritize custodial maintenance work orders. Reassign tasks as needed.
Utilize two-way radio communication to converse with staff.
Check instructions on work orders for accuracy, and contact requestor for additional information, if required.
Train personnel in proper custodial and maintenance procedures, including the safe and proper use of chemicals, products, and equipment.
Provide training, guidance and support to custodial teams that shampoo carpets, operate dry chemical floor care equipment, on operate floor cleaning equipment for the athletic center and other buildings on campus.
Track Personnel Records and Work Schedules
Track and balance regular and overtime hours.
Maintain daily schedules, vacation and day-off requests.
Compile, organize and review and approve daily time sheets and provide copy to Computer Records Coordinator.
Perform monthly reviews of attendance records for assigned personnel.
Conduct annual performance appraisals of employees supervised.
Audit work areas and document service levels for appropriateness and report findings to Manager of Facility Services.
Plan and supervise seasonal tasks, such as snow removal.
Monitor the preventative maintenance program and care of all equipment used by the custodial staff.
Inspect all areas responsible for on a regular basis to ensure standard of care and appearance are maintained and any safety hazards are addressed and corrected.
Make suggestions to immediate supervisor on ways to improve efficiency and work load of employees.
Required to respond to emergencies and field phone calls from campus safety office or other campus administrators for service as needed.
Coordinate activities of vendors/contractors that perform work in buildings not performed by in-house custodial staff.
Schedule and notify Kenyon personnel about work to be performed to include:
Scope and dates of activities.
Monitor work of vendors/contractors while they are on campus.
Evaluate work performed and notify appropriate Administrators of work progress.
Initiate requests for materials and cleaning equipment and charge to proper accounts.
Use storeroom computer program for ordering of supplies.
Follow-up on back orders.
Obtain custodial supplies and distribute to appropriate custodial closets.
Utilize the college's computerized maintenance management system (CMMS) to assign, direct and track campus housekeeping activities.
Other duties as assigned by Supervisor.
Nonessential Functions
Act as project manager for projects during the school year and summer months as assigned by the Director of Facility Operations.
Assist with college campus events as directed by Manager of Facility Services.
Respond to other departments requesting maintenance services.
Knowledge, Skills, Abilities and Success Factors
Individual should have the ability to read blueprints for buildings.
Ability to read chemical labels and MSDS.
Able to make sound decisions and analyze processes to determine course of action for staff assignments.
Communication
Listen attentively and respectfully.
Give feedback directly and honestly.
Talk with others to clarify differences.
Create a healthy work environment
Treat others respectfully.
Take responsibility for own actions, behaviors and attitudes.
Manage conflict by identifying solutions or seeking guidance as necessary.
Supervisory Responsibilities
Supervision of custodial staff daily activities.
Supervision of 2
nd
shift trades personnel.
Establish work schedules for daily and weekend activities for custodial team.
Working Conditions
Requires prolonged sitting or standing.
Requires physical exertion to manually move, lift, carry, pull, or push heavy objects or materials.
Requires stooping, kneeling, crawling, bending, turning and reaching.
Must be able to work indoors and outdoors year-round.
Must be able to work in noisy and crowded environments.
Must be able to work in and around dust, fumes and odors.
Must be able to drive automatic and standard shift vehicles.
Must be able to work in high places.
Individual will need to be available to report to campus at various times during the day and night due to emergencies.
Minimum Qualifications
High School Diploma.
Minimum of five years hands-on experience with custodial cleaning equipment.
Eight years of job-related Custodial Operations experience.
Working knowledge of building trades operations (electrician, plumbing, HVAC).
Must obtain or have a valid Ohio driver license and complete Kenyon driver training.
Ability to read, comprehend and follow both verbal and written communication.
Capable of lifting and carrying heavy loads up to 50lbs, good manual dexterity, and able to work at heights on ladders.
Works both cooperatively as a team member and independently with minimal supervision.
Must have the ability to properly diagnose situations and possess good decision-making skills.
Preferred Qualifications
Experienced in goal setting, leading and supervising staff, evaluating performance, effectively coaching staff on issues.
Extensive experience training employees, with a minimum of five years management experience.
Ten years of job-related Custodial Operations experience.
Two years working in/supervising building trades technicians (electrical, plumbing, HVAC).
Knowledge of how to use and operate hand and powered cleaning equipment.
Experienced in supervising employees in a union environment.
Two years of technical college or Associate degree.
Experience with implementing Green Seal cleaning product standards.
Professional certification through the ISSA Cleaning Management Institute.
Work Hours: Third Shift (9:30pm-6:00am) Monday - Friday and as needed for emergencies and college events.
Kenyon College is a nationally prominent, private liberal arts college where academic excellence goes hand in hand with a strong sense of community and close relationships among students and professors.
Compensation and Benefits
Salaries at Kenyon are competitive and commensurate with experience. In addition to an attractive salary, Kenyon offers benefits for employees and their family members. Children of employees are eligible for 100% tuition waivers at Kenyon, and through the Great Lakes Colleges Association, children of employees are eligible for 90% tuition waivers at nineteen other of the nation's finest liberal arts colleges.
We also offer health, dental and vision insurance, TIAA retirement, and many other benefits, including provisions for a spouse, families, and domestic partners. Details about benefits as well as conditions of employment are described more fully in our Staff Handbook.
Kenyon is a unique place to live and work. To discover why it should be your next home, click here.
Kenyon College is an equal opportunity employer, and we welcome applications from all qualified individuals. It is the College's policy to evaluate qualified applicants without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, physical and/or mental disability, age, religion, medical condition, veteran status, marital status, or any other characteristic protected by institutional policy or state, local, or federal law. Kenyon College has a strong commitment to an inclusive environment that welcomes all voices and perspectives.
$36k-56k yearly est. 25d ago
District Manager (Factory Leader) Cleveland
Tuff Shed 4.1
Mayfield, OH jobs
Tuff Shed is recruiting for a results-driven District Factory Manager at our Factory location in Mayfield Village. This position reports to the Regional Vice President and is responsible for operating within a district/territory profitably. This includes providing the leadership and management for the factory store to successfully accomplish operational and production objectives. Specifically, this factory leader will lead and manage operations, production, installation, customer service, scheduling, safety, human resources, and accounting.Check out what "A Day in the Life" looks like by clicking this link: ****************************
ABOUT TUFF SHED
Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages, having built more than one million buildings for satisfied customers. We utilize cutting edge green technology in our materials and manufacturing processes, and hold multiple U.S. Patents.
This is an excellent opportunity for a proven leader who can lead a market to success!
BUSINESS MANAGEMENT
Establishes, implements, and communicates the strategic direction of district
Ensures district decisions for staffing, organization, production quality, customer service, scheduling and installation are in line with the organization's business plan and vision
Develop the business throughout the market by new dealer opportunities, new sales center locations, new shows and venues
Ensures all employees are properly trained to perform their jobs competently and effectively, ensuring they are aware of company policies, procedures, etc.
Reviews and analyzes the Profit and Loss statements: production costs, product quality and makes appropriate adjustments to improve profitable operation
Ensures accurate and timely accounting records and management reports are maintained and all bank deposits are made daily
PRODUCTION & INSTALLATION MANAGEMENT
Operates the locations effectively, organizes, direct, controls and leads employees
Recruits, hires, trains and manages production team
Ensures the store's inventory is accurate; building quality; inspects quality of work performed
SCHEDULING MANAGEMENT
Ensures product installations are meeting customer expectations, budget, promised delivery dates
Ensures Customer Relationship Management (CRM) and Sales, backlog, Accounts Receivable (SBAR) activities are trained and monitors compliance daily
Oversight of product backlog; assists employees in securing building permits; trains and assists scheduling team, scheduling coordinators
SALES PARTNERSHIP
Partners with Regional and District sales leaders to help implement and build successful sales
In partnership with sales leaders, provides guidance to sales team members, helping them to build their sales.
May provide assistance with interviewing and selection of sales team members.
SKILLS AND EXPERIENCE
Hands-on experience working in a fast-paced, high volume retail or operations environment with an organization recognized for quality products and service
Experience in a General Manager (or similar) capacity highly preferred, including a minimum of five years of management and sales knowledge
Proven leadership and relationship building skills, including experience managing employees and resolving employee relations issues.
DOT, OSHA, and employment law knowledge highly preferred
Hands-on computer skills in MS Office Suite an internet applications required; experience utilizing Customer Relationship Management (CRM) software - Oracle, JDE, Onyx, Salesforce.com, Goldmine or similar systems is highly preferred
Ability to solve problems using sound logic and good business judgement
Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers and general public.
EDUCATION
High school diploma or equivalent required
Bachelor's degree or requisite experience
MGT2021
$36k-45k yearly est. 3d ago
Learn more about Republic Elite Multifamily Interiors jobs