Customer Support Specialist jobs at Republic Services

- 1289 jobs

Lead Customer Support Specialist - ES
Republic Services 4.2
Customer support specialist job at Republic Services
The Lead Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. As the advanced escalation contact for customers, this position will respond to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner. PRINCIPAL RESPONSIBILITIES: Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance. In-directly supervises junior staff members and provides advanced support to resolve complex issues and enhance customer satisfaction. Establishes effective communication pathways to handle customer inquiries. Collaborates with appropriate teams to ensure swift resolution of customer concerns. Manages office services, such as data entry, clerical work, records control, form creation, and report preparation. Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation. Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments. Serve as the subject matter expert for Sales, Operations, and Customer Support Management activities. Investigate and resolve billing discrepancies, process adjustments, and manage invoicing and collections. Provides quotes and schedules and organizes trucking for efficient waste transportation logistics. Evaluate treat groups assigned to approved profiles and select pricing sheets based on TSDF location, customer type, and regional market to accurately price waste for disposal. KNOWLEDGE SKILLS AND ABILITIES: Extensive knowledge and the ability to mentor Sr Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations as they relate to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations. Knowledge of advanced accounting processes. Ability to identify trends and data patterns. Ability to work within a team environment and handle multiple assignments simultaneously. Proficient with Microsoft Office, DocuSign, and PDF writer. Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and to respond effectively to sensitive inquiries. QUALIFICATIONS: Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations. MINIMUM QUALIFICATIONS: 7-10 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field. The hours are 8:00am 5:00pm CST. The position will be fully remote but candidates need to be in the Gulf Area. The salary range is: $22.40 - 33.60 Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: Safe: We protect the livelihoods of our colleagues and communities. Committed to Serve: We go above and beyond to exceed our customers' expectations. Environmentally Responsible: We take action to improve our environment. Driven: We deliver results in the right way. Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION Barron's 100 Most Sustainable Companies CDP Discloser Dow Jones Sustainability Indices Ethisphere's World's Most Ethical Companies Fortune World's Most Admired Companies Great Place to Work Sustainability Yearbook S&P Global
$22.4-33.6 hourly Auto-Apply 3d ago
Professional Psychic Readers
Psychic Link 4.0
Albany, NY jobs
1-800 Psychic line has independent contractor positions for professional and qualified psychic advisors. Must pass test. Good pay rate and no hold times. Work from the comfort of your own place by phone.
$27k-45k yearly est. 60d+ ago
Talented Psychic and Tarot readers
Psychic Link 4.0
New York, NY jobs
Jobs are readily available for talented Psychic and Tarot readers on a professional 800 Phone line. Customers are provided excellent readings with readers that have undergone our evaluation efficiently. Numerous great incentives include holiday bonus, yearly spend will increase, and more. This is a chance to render services from home.
$28k-50k yearly est. 60d+ ago
Customer Service Specialist 1
Recology 4.5
Oroville, CA jobs
The Role of Customer Service Specialist: Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Essential Responsibilities * Answers telephone or greets customers at counter. * Provides information about collections, rates, billing, and account status promptly and correctly. * Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. * Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. * Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status. * Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. * Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate. * Other duties as assigned Qualifications * High school diploma or GED required. * Bachelor's degree preferred. * 0 - 2 years of related experience and/or training. Recology Offers * An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. * The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper. * A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. * An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize. * Distinct professional challenges to connect with, care for, and grow community that sees a world without waste. Recology Benefits May Include * Paid time off and paid holidays. * Health and wellness benefits including medical, dental, and vision. * Retirement plans (Employee Stock Ownership Plan, 401(k) with match). * Annual wellness incentives. * Employee Assistance Program (EAP). * Educational assistance. * Commuting benefits. * Employee referral program. Supplemental Information Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
$33k-40k yearly est. 11d ago
Customer Service Specialist 2
Recology 4.5
Fortuna, CA jobs
The Role of Customer Service Representative 2 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Essential Responsibilities * Answers telephone or greets customers at counter. * Provides information about collections, rates, billing, and account status promptly and correctly. * Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. * Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. * Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status. * Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. * Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate. * Other duties as assigned Qualifications * High school diploma or GED required. * Bachelor's degree preferred. * 2+ years of related experience and/or training. Recology Offers * An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. * The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper. * A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. * An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize. * Distinct professional challenges to connect with, care for, and grow community that sees a world without waste. Recology Benefits May Include * Paid time off and paid holidays. * Health and wellness benefits including medical, dental, and vision. * Retirement plans (Employee Stock Ownership Plan, 401(k) with match). * Annual wellness incentives. * Employee Assistance Program (EAP). * Educational assistance. * Commuting benefits. * Employee referral program. Supplemental Information Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
$33k-40k yearly est. 23d ago
Customer Care Associate
Edison Electric, Inc. 4.2
Minneapolis, MN jobs
Job Description If you're a capable problem solver with a knack for connecting with people and a strong desire to do your best, you could be the next full-time Customer Care Associate with Edison Electric Inc.! We're hiring a reliable and positive person to engage with clients, make them feel heard, and dispatch electricians to resolve their electrical issues. When you join our Minneapolis, MN office, you earn a competitive wage of $23.00 - $28.00/hour. You can take pride in helping others and easing clients' concerns while working in our positive environment and enjoying these excellent benefits and perks: Health, dental, and vision Paid time off (PTO) 401(k) with company match Short- and long-term disability Bonus structure Company parties Company vehicle Education assistance Growth opportunities Life insurance Mentor/apprentice program Uniforms OUR MISSION Since 2007, we've proudly served the Twin Cities as a locally owned, independent company, and we treat our team like family. Our culture is centered on valuing and supporting each member of our team. We're committed to providing a workplace where everyone can thrive both professionally and personally. Don't just take our word for it-visit our careers page to hear directly from our employees through their testimonials. They share firsthand how we prioritize work-life balance, ensuring they have time for family events and personal commitments. If you're looking for a company that truly values and invests in its people, join us! YOUR SCHEDULE Our Customer Care Associate works from 7:00 am - 4:00 pm, Monday - Friday. YOUR DAY In this administrative role, you're the main point of contact for our customers, and you assist them however you can. You answer phone calls, warmly greet clients, and learn about their electrical service needs. Attentively, you record client information, schedule appointments, and efficiently dispatch electricians to jobs. An uplifting attitude and desire to help are must-haves as you make outbound phone calls and respond to service requests from our website. This office position keeps you on your toes as you address concerns, solve problems, and provide exceptional customer service. REQUIREMENTS Our ideal candidate is experienced with a CRM like ServiceTitan, but it's not required. Here's what we're looking for: Excellent phone communication and listening skills Administrative skills, organizational abilities, and strong time management skills Presentation skills Customer service mindset and ability to interact with different kinds of people TAKE OUR CUSTOMER SERVICE EFFORTS TO THE NEXT LEVEL! Become our Customer Care Associate and help our office serve our clients. You can easily apply for this administrative role using our short initial application! Must have the ability to pass a background check and drug screening test. Job Posted by ApplicantPro
$23-28 hourly 9d ago
eCustomer Support Representative
Peterson Holding 4.6
San Leandro, CA jobs
It's your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters! Peterson Cat has the immediate need for an eCustomer Support Representative based at our San Leandro, Ca location. JOB DESCRIPTION This position serves as a vital link between Peterson and our valued customers. Responsibilities include sales activities for e-commerce offerings from Peterson to increase online parts revenue and line-item growth by enhancing e-customer support capabilities. Position is responsible for data measurement, achieving key metrics, monthly reports/tracking, and ongoing training support for customers and Product Support Sales Representatives. Also responsible for reaching out to customers, offering product support, and measuring/reporting progress. This position requires the eCustomer Support Representative to be away from the employer's place of business more than 50% of the time interacting with customers at their locations and/or job sites. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Promotes the sale and adoption of the full digital suite of customer tools from Caterpillar, including but not limited to Parts.Cat.com online purchasing platform, VisionLink service application, Condition Monitoring Services, Cat Digital, Cat Card, product QR Codes, SIS product subscriptions and Customer Value Agreements (CVA) for Peterson. Promotes the sale of Cat Electronic Technician (ET) software DPC Training and Peterson University Training courses. Work with Product Support and Machine Sales Representatives to develop strategies and solutions for customers that increase eCommerce platform knowledge and use. Create go-to-market strategy for marketing and unassigned customers, within an assigned territory that increase eCommerce platform knowledge and use. Visit assigned Peterson customer accounts with Product Support Sales Representatives, Machine Sales Representatives and/or e-Customer Support Manager. Be able to create and communicate the value of Peterson's e-business portfolio to customers in the field and at their job sites. Makes sales calls on unassigned Peterson customer accounts via phone and in person. Follow through on the sales process from customer identification, prioritization to collecting purchase orders for software sales and progress on customer PartsStore usage. Support Sales plans through our websites. PartsStore implementation, access control, troubleshooting and handling new customer requests. Provide expanded platform customer training when requested. Travel to customers at job sites throughout Peterson territory to assist online users at their workstations, testing process from customer's computer. Must be able to travel more than 50% of time, with occasional overnight travel to customers, job sites, and to company subsidiaries. OTHER JOB FUNCTIONS Works collaboratively in a team environment with a spirit of cooperation. Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure. Respectfully takes direction from supervisor/manager. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson's core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School Diploma or General Education Degree (GED); and a minimum of five years of related experience in parts, sales, or service industry, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Bachelor's Degree from a fully accredited college in Business or other closely related field preferred. CERTIFICATES, LICENSES, REGISTRATIONS Maintain a valid driver's license and satisfactory driving record The annual pay range for this position is: $74,000- $84,000. We also offer a total compensation package in addition to base salary. Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
$74k-84k yearly Auto-Apply 9d ago
Customer Support / Collection Representative - Anaheim, CA
SSD Alarm 4.1
Anaheim, CA jobs
Job Details Experienced Anaheim Corp HQ - Anaheim, CA Full Time High School $23.00 - $25.00 Hourly None Day AccountingDescription With over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry. We are seeking an experienced Customer Support/Collections Representative to join our team in Anaheim, CA. Qualifications 3- 5 years of customer service/collections experience Must be highly organized and detail oriented Strong problem solving and follow-up skills Proficient with 10-key and must be able to type minimum 40 WPM Excellent written and verbal communication and the ability to actively listen to clients Ability to work independently and be part of a team Ability to be empathetic and understand emotions and situations Ability to be resilient and persistent Ability to build relationships Ability to think analytically and critically Must be naturally competitive Must have a continuous learning mindset Job Responsibilities: Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older Respond to client questions, complains and concerns Reconcile credit memos and pre-payments against open invoices Collaborate with team members and management to maintain collection numbers and client satisfaction Maintain accurate customer records in ERP system Accountable for achieving monthly retention/collection goals Send account statement and dunning letters as required Respond promptly to achieve client satisfaction and maintain relationships Perform additional assignments as directed by the Accounting Manager Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided. SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. Location: 1740 N. Lemon Street, Anaheim, CA 92801 Job Type: Full-Time
$23-25 hourly 60d+ ago
Dispatcher / Call Center Specialist
Wright-Hennepin Cooperative Electric Association 3.8
Rockford, MN jobs
Wright-Hennepin International Response Center (WHIRC) is a 24-hour alarm monitoring center. The Dispatch/Call Center Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service problems and ensures the means for resolution of the problem. Other duties include maintaining alarm activity and performing data entry of new account information and database changes. The Dispatch/Call Center Specialist works a 10-hour rotating shift. Hours for this position are 4am-2pm. The successful candidate must be able to work the shift schedule, including working weekends and holidays, and be open to helping with shift coverage to accomplish daily requirements and activity as needed. The team atmosphere is fun, engaging and makes time for additional training and career development. Location The position is located at our company headquarters in Rockford, Minn. Rockford is located 15 miles west of Plymouth on Hwy 55. Responsibilities Answer incoming telephone and alarm traffic in a timely and professional manner. Provide quick, accurate, courteous and professional service, abiding by the customer service standards, policies and procedures. Provide the customer with the best possible service and a positive experience. Obtain account information from technicians and customers and enter information accurately and in a timely manner to the automation system. Perform system checks on equipment, recognize and correct minor equipment problems, and accurately report concerns and problems with equipment and customers. Train and participate in monthly training, emergency generator and back-up power testing, complete Central Station Alarm Association training and certification. Working Conditions The Call Center Rep works primarily in a climate-controlled office environment. Must have the ability to perform finger and hand manipulation and perform repetitive motions in order to use office equipment. Ability to exert up to 10 lbs. of force when moving items such as computer printouts, notebook ledgers, office equipment, etc. The ability to make verbal and written presentations relating to the business. Pay Starting pay is $20.00 plus shift differential for evening/overnight hours. WH offers a comprehensive health insurance plan including medical, dental, and vision coverage. WH also offers a generous company 401K match and contributions to a Health Savings Account. Employees have the potential to receive an annual bonus. Paid time off and paid holidays are provided. Other benefits include tuition reimbursement programs, flexible spending account access, dependent care FSA, and more. Requirements High school education or equivalent 1+ year of customer service experience, preferably in a high call volume environment Successful completion of WHIRC dispatcher training and probation Must obtain and maintain all initial and ongoing licensures by meeting all state and federal requirements Must adhere to WH's core values of Teamwork, Dependability, Performance, Integrity, Safety and Member/Customer Focused.
$20 hourly 60d+ ago
Client Success Specialist
Securitas Technology 3.9
Wilmington, DE jobs
About the company: Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers' long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at securitashealthcare.com. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who don't just join us but add to us. Position Summary: As a Client Success Specialist you will be the main point of contact for a portfolio of regional clients, helping them achieve their goals, adopt our solutions effectively, and drive long-term value from our products and services. Your role will be a blend of relationship management, strategic advising, and operational execution. You'll ensure client satisfaction, encourage product adoption, and identify opportunities for growth and retention to include training needs. Essential Functions: * Build and maintain strong, long-lasting relationships with clients. * Understand client goals and challenges and help them achieve measurable success with our solutions. * Monitor client survey feedback and follow up on detractor surveys. * Initiate client success projects, establish a regular meeting cadence, and coordinate required resources. * Observe regular check-ins, QBRs (Quarterly Business Reviews), with clients. * Advocate for client needs internally and contribute to product/feature development discussions. * Drive client retention, satisfaction, and reference ability. * Must be prepared for domestic travel. Additional Responsibilities: * Other duties as assigned. Required Qualifications: * High school diploma or GED equivalent, OR equivalent professional experience in a role requiring high levels of organization, communication, and client interaction. * 2+ years of experience in client success, account management, or client-facing roles * Strong communication, interpersonal, and problem-solving skills * Experience managing multiple client accounts with varying needs * Experience working with CRM tools such as Salesforce and client success platforms such as CloadCoach * Proven ability to analyze data and translate insights into client action plans * Empathetic, client-focused mindset with a passion for helping others succeed To Excel: * Experience in a SaaS or B2B environment * Background in the Healthcare industry Position Title: Client Success Specialist Supervisor's Title: Director of Advanced Services Department Name: Professional Services Organization FLSA Status: Non-Exempt, Full-time EEO Statement: We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service. Reasonable accommodations will be made upon request to ensure qualified individuals with disabilities can perform the essential functions of this job.
$46k-72k yearly est. 8d ago
Activation Client Specialist
Conservice LLC 4.1
Logan, UT jobs
Pay: $16.85/hour + performance based tier pay Hours: Full Time, Monday-Friday 8:00 AM - 5:00 PM Mountain Time Activation Client Specialists coordinate with clients and the appropriate parties to make for a smoother utility activation or deactivation process. You will field questions and issues from clients, then research the appropriate response or action. You will coordinate between the client, team members, and utility providers or tenants, to work out a solution. Your ability to build strong relationships with clients will be a direct reflection of how they view the company. Come join a successful team dedicated to quality work and true client satisfaction. Phone use in this position is about 75% of the workday. Responsibilities As an Activation Client Specialist, you will: Research and respond to all direct correspondence with the clients that are sent. Researching and Resolving Activation delays, Disconnects, and Client requests. Coordinate conversations between clients and team members. Responsible for calling and responding to direct calls from Utility Coordinators. Research and document client disconnects Providing a high-level summary of the disconnect and resolution. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice Preferred Skills Approachable and able to work with a team Clear and professional written and verbal communication Manage and prioritize workload for yourself Composed and effective during high-stress situations
$16.9 hourly 1h ago
Customer Support Chat/Email Specialist
Conservice 4.1
River Heights, UT jobs
CHAT/EMAIL SPECIALIST Department: Customer Service Schedule: Monday - Friday 8 am - 5 pm MT Wage: $15.30 per hour plus tier based performance pay Working in support chat is a fast-paced environment using software to chat with residents in real time to answer their questions and resolve their concerns. Applicants may be considered for a chat or email position, or a hybrid combination of both. Email specialists review and respond to incoming email requests, questions, suggestions, and complaints from the primary Conservice email accounts. Your ability to manage these issues with speed and accuracy will help ensure that customer needs are met, and resolutions are found. Responsibilities Address customer service emails * Maintain availability in chat software and answer incoming chat requests * Maintain high level of quality and customer service in all communication * Keep management updated on e-mail volume and specific complaints or issues * Communicate with clients and other departments as necessary * Assure quality control of outgoing email * Submit and follow up on personal EWOK submissions relating to emails and accounts * Take on additional assignments or projects as needed * Phone use: * Inconsistent (up to 5% of a workday) * Outbound calls to leasing offices as needed Qualifications * Excellent written communication * Strong organization and time management * Good verbal & internal communication skills * Ability to work independently and efficiently * Consistent attendance record * No written warnings last 90 days Education & Experience * High School Diploma / GED or equivalent * Comfortable enough with computers to learn and utilize Conservice's internal software and document important information * Knowledge and familiarity with multiple LOBs (SF, CCS, etc...) * Past experience with chat/email customer communication helpful
$15.3 hourly 3d ago
Activation Client Specialist
Conservice 4.1
River Heights, UT jobs
Pay: $16.85/hour + performance based tier pay Hours: Full Time, Monday-Friday 8:00 AM - 5:00 PM Mountain Time Activation Client Specialists coordinate with clients and the appropriate parties to make for a smoother utility activation or deactivation process. You will field questions and issues from clients, then research the appropriate response or action. You will coordinate between the client, team members, and utility providers or tenants, to work out a solution. Your ability to build strong relationships with clients will be a direct reflection of how they view the company. Come join a successful team dedicated to quality work and true client satisfaction. Phone use in this position is about 75% of the workday. Responsibilities As an Activation Client Specialist, you will: * Research and respond to all direct correspondence with the clients that are sent. * Researching and Resolving Activation delays, Disconnects, and Client requests. * Coordinate conversations between clients and team members. * Responsible for calling and responding to direct calls from Utility Coordinators. * Research and document client disconnects * Providing a high-level summary of the disconnect and resolution. * Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice Preferred Skills * Approachable and able to work with a team * Clear and professional written and verbal communication * Manage and prioritize workload for yourself * Composed and effective during high-stress situations Education * High school diploma, GED, or equivalent
$16.9 hourly 7d ago
Telephone Psychic Readers
Psychic Link 4.0
San Diego, CA jobs
Independent contractor position available for skilled psychic readers working for an upscale psychic network. No hold times, yearly increases, and opportunity for growth. All applicants will be tested. Serious inquiries only. Render services from home by phone.
$31k-58k yearly est. 60d+ ago
Psychic & Tarot Readers- Elite 1-800 Phone Network
Psychic Link 4.0
Los Angeles, CA jobs
Opportunities are available for talented Psychic and Tarot readers on an elite Telephone Psychic Network 1-800 line. Customers are provided great readers that have undergone our evaluation successfully. This is a good line because customers come first and readers are regarded well too. Many wonderful staff incentives include holiday bonus, yearly pay increases, and so much more. This is an opportunity to render services from the comfort of your own place.
$31k-57k yearly est. 60d+ ago
Psychic Telephone Readers
Psychic Link 4.0
Sacramento, CA jobs
Render services from home by phone. Psychic Telephone Readers jobs available for quailed and professional Psychic and Tarot advisors on an elite professional 800 Phone line. Good pay, raises, no hold times, fair contract. Serious responses only.
$29k-55k yearly est. 60d+ ago
Psychic & Tarot professional readers
Psychic Link 4.0
Atlanta, GA jobs
Psychic & Tarot professional readers needed for a professional psychic network. Customers are given the quality as all readers hired have been screened prior to hire.
$26k-46k yearly est. 60d+ ago
Tarot Card Psychic Readers
Psychic Link 4.0
Nashville, TN jobs
Work from the comfort of your own place by phone. Psychic Network 800 telephone line has indepdent contractor positions for professional qualified psychic and tarot card advisors. Pay rate is competitive. Good yearly raises No hold times/minimums. Must pass test
$25k-43k yearly est. 60d+ ago
Professional Psychic & Tarot Readers U
Psychic Link 4.0
San Antonio, TX jobs
Professional Psychic & Tarot Readers Upscale and Ethical Network seeks professional readers. This is a professional network - not a 900 line. Clients are given the best because readers on our network are screened and passed testing prior to hire. Added incentives include bonus, yearly pay raise increases and good pay.
$21k-38k yearly est. 60d+ ago
Talented Tarot and Psychic Reader experts
Psychic Link 4.0
Chicago, IL jobs
Prestigious 1-800 psychic line has opportunities for quality Tarot and Psychic advisors. Render services from home by phone. No hold times, yearly increases, and good pay rate. All applicants will be tested. Professionals only, please.
$24k-38k yearly est. 60d+ ago