Res-Care Premier jobs in Des Moines, IA - 23509 jobs
RVP, Operations - Hospice
Res-Care, Inc. 4.0
Res-Care, Inc. job in Des Moines, IA
Our Company BrightSpring Health Services The Regional Vice President of Operations oversees and manages the day-to-day operations of anassigned geography of branches for Hospice in TX, IN, IA, & WI. The RVP is responsible for a combined census of greaterthan 800. Responsible for ensuring efficient and effective processes are in place to meet financial andoperational objectives and drive operational excellence. This includes managing budgets, analyzing datato identify areas for improvement, implementing strategies to optimize operations, and leading a team ofexecutive Directors, Administrators and staff to achieve operational goals. The RVP of Operations worksclosely with senior leadership and the DVP and AVP to align operational activities with overall businessstrategies and objectives.
Responsibilities
* Works with Divisional and Senior Vice President of Operations and Finance Team to plan, andexecute the company's budgeted revenue goals• Collaborates with other business functions such as Sales, Clinical Operations, HR and Finance toensure business and financial goals are achieved• Works closely with clinical leadership to ensure appropriate quality standards are met for theidentified branches Responsible for care delivery and achievement of quality goals.• Monitors changing business needs and implements actions to resolve and address thoseidentified needs• Identifies operations that are not performing to standard and develops and implements plans ofcorrective action• Ensures that employees in the area understand and adhere to compliance, regulatory and Company processes, procedures, and regulations Responsible for meeting all compliancestandards and regulations and to adherence of BrightSpring processes and procedures.• Develops positive and trusting relationships with local leaders and communities we serve
* Consults with the DVP or SVP of Operations in budget/financial goals for the operating area• Consults with the DVP or SVP of Operations in determining operational risk factors and contributeto the creation of relevant mitigation plans. Determines operational risk factors and developsrelevant mitigation plans for DVP/SVP approval.• Develops the annual budget for the Hospice Region for the respective area of responsibility.• Holds leaders (operations) and teams accountable for the achievement of monthly, quarterly andannual budgets and business / clinical quality goals• Provides leadership, mentoring, coaching and development to direct reports• Responsible for reporting on plans and achievement of business, admission and clinical / qualitygoals to DVP or SVP of Operations.• Responsible for recruiting, interviewing, hiring and training of direct reports• Monitors turnover in the area of responsibility. Ensures proper hiring, training and development ofnewly hired staff. Works closely with support departments to achieve retention goals• Monitor metrics proactively to effect change in a positive direction before month end• Collaborate with business partners (AVP of Business Development) and use appropriateresources to accurately forecast monthly admissions/growth• Assigned territory and area of operation can change based on business need
Qualifications
* Degree in health administration or related field• A minimum of 8 years experience with multi-site management experience in a hospice, homehealth, or related health program• Must have hospice experience in a leadership role
* Licensed as a Registered Nurse or other clinical license preferred but not required.
* Knowledge of regulations and reimbursements in home health care• Financial operations knowledge• Results oriented ability
About our Line of Business
BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company's service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. For more information, please visit *************************** Follow us on Facebook, LinkedIn, and X.
$32k-39k yearly est. Auto-Apply 18d ago
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Hospice Sales Recruiter
Res-Care, Inc. 4.0
Res-Care, Inc. job in Des Moines, IA
Our Company BrightSpring Health Services Are you a compassionate and experienced talent acquisition professional seeking a meaningful career opportunity? BrightSpring Health Services is seeking a Remote Hospice Sales Recruiter. Our Recruiters play a vital role in building teams that provide comfort, dignity, and support to patients and families during life's most important moments. This position is responsible for sourcing, attracting, and hiring qualified candidates who are not only skilled but also deeply aligned with the mission of hospice care. As a trusted partner to leadership, hiring managers, and candidates, the Recruiter manages the recruiting process, builds and maintains a diverse talent pipeline, and advances our employer brand to ensure a positive candidate experience.
If you're ready to make a lasting impact by connecting purpose-driven individuals to meaningful work, we invite you to apply today.
How YOU will benefit
* Make a Meaningful Impact: Every hire you bring on board helps deliver comfort, dignity, and compassionate care to patients and families at life's most tender moments
* Sense of Purpose: Play a vital role in ensuring patients and families receive the support and services they need during end-of-life care
* Legacy of Care: Help build teams whose work leaves a lasting imprint on families and communities through exceptional hospice care
* Career Advancement: Join an organization that prioritizes career growth of employees
* Innovative Recruiting: Opportunity to use creative sourcing strategies, digital communities, and employer branding
* Utilize Abundant Tools: Benefit from a variety of recruiting resources and platforms that make it easier to identify, engage, and hire the right talent
Benefits and Perks for You!
* Medical, Dental, Vision insurance
* Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
* Tuition discounts & reimbursement
* 401(k) with company match
* Generous PTO
* Mileage reimbursement
* Access to wellness and discount programs such as Noom, SkinIO (Virtual Skin Cancer Screening), childcare, gym memberships, pet insurance, travel and entertainment discounts and more!
* Benefits may vary by employment status
Responsibilities
As a Recruiter, You will:
* Manage Recruitment Efforts: Facilitate the hiring process from job posting through offer acceptance, including sourcing, interviewing, screening, and presenting candidates.
* Build Strong Relationships: Partner with regional leadership, hiring managers, internal employees, and external jobseekers to understand staffing needs and deliver results.
* Leverage Data & Tools: Monitor and track recruiting data in the applicant tracking system (ATS); provide accurate reporting and respond to inquiries with urgency
* Develop Talent Pipelines: Proactively source candidates using advanced search methods, digital talent communities, referrals, and professional networks
* Promote Employer Brand: Utilize social media and external partnerships to market job opportunities and attract diverse talent.
* Ensure Positive Candidate Experience: Deliver a high-touch, consultative recruiting approach with clear communication and professionalism.
* Provide Expert Guidance: Serve as a subject matter expert on recruitment processes, sourcing strategies, and ATS best practices
* Uphold Integrity: Consistently demonstrate the highest level of ethical behavior and confidentiality in all recruitment activities
Qualifications
* Bachelor's degree in Human Resources, Business Administration, or related field preferred
* 2+ years of recruiting experience, preferably in healthcare, private sector or staffing agency experience preferred
* Strong knowledge of sourcing techniques, recruitment tools, and applicant tracking systems
* Proven ability to manage multiple requisitions in a fast-paced environment
* Excellent communication, relationship-building, and consultative skills
* Data-driven mindset with the ability to analyze and report recruiting metrics.
* High level of integrity, professionalism, and discretion
About our Line of Business
BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company's service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. For more information, please visit *************************** Follow us on Facebook, LinkedIn, and X.
$40k-54k yearly est. Auto-Apply 2d ago
Operations Manager for Plasma Center
Grifols 4.2
Los Angeles, CA job
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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
JOB TITLE: OPERATIONS MANAGER
ESTIMATED SALARY RANGE: $65,280.00 - $97,920.00 per year, depending on training, education, and experience. This position is eligible to participate in up to 20% of the company bonus pool.
SIGN-ON BONUS & RELOCATION ASSISTANCE! This position is eligible for an sign-on bonus of $8K and relocation assistance of up to $20K!
The Operations Manager is a key member of the donor center leadership team, responsible for overseeing day-to-day operational performance to ensure donor safety, regulatory compliance, and achievement of production goals. This role provides direct leadership to frontline staff across donor floor operations and ensures all center activities align with company standards, SOPs, and applicable regulatory requirements.
Summary:
Assists with operational management of a Plasma Collection Center, ensuring compliance with all applicable policies and regulations and overall performance and profitability of the center. Acts on behalf of the Center Manager in his/her absence, may manage the center alone for days at a time. This position will manage employees in centers with over 50,000 liters.
Primary Responsibilities:
Responsible for all aspects of the donor center when the Center Manager is not present.
Collaborates with Training and Quality staff to ensure that training and quality goals are met.
Coaches and leads through effective feedback to employees through the Operations Supervisor(s).
Monitor and evaluate operations. Works with the Center Manager to develop action plans to maximize center efficiency and supervises the implementation of improvements. Makes critical decisions for the modifications of action plans.
Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records
Partners with the Center Manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure.
Actively delegates, monitors, and holds responsible the operations supervisors for their performance.
Direct and supervise employees. This includes creating and managing work schedules.
Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises.
Other Responsibilities:
Assures center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
Responsible for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately.
Develop and implement active donor recruitment advertising campaigns to improve production levels.
Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
Directs key personnel in donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Controls center donor funds and ensure that all financial records are accurate and in order.
Keeps Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies.
Minimizes center liability through constant risk management review. Investigates all unsafe situations and Situations/complaints. Develops and implements required corrective actions.
Directs and monitors the performance of outside vendors.
Reviews and monitor special projects for accuracy and timely completion.
Works with the Center Manager in implementing the donor center's mission into the community.
This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Managers and supervisors may assign other duties as needed.
Education:
Bachelor's degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field.
Experience:
Typically requires 3+ years of related experience in clinical or general business experience. Supervisory experience preferred. Experience in a medical and/or cGMP regulated environment preferred. Experience with plasma or whole blood preferred.
Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor's degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate's degree with 6 years of experience, or a Master's degree with 2 years of experience.
Knowledge | Skills | Abilities:
Developing command of leadership, organizational, customer service, interpersonal communication, and computer abilities. Ability to understand and assess FDA regulations.
Ability to maintain adequate levels of plasma collection and adhere to quality standards.
Ability to motivate staff to achieve established goals and standards.
May be required to relocate.
Occupational Demands Form # 6:
Work is performed in an office and/or a laboratory/manufacturing environment. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office equipment. Exposure to extreme cold below 32*, miscellaneous production chemicals, moving machinery and production equipment. Exposure to high levels of noise on production floor. Personal protective equipment required such as protective eyewear, garments, and gloves. Frequently sits for 6-8 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Occasionally walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 35lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals.
Frequently interacts with others, relates sensitive information to diverse groups. Must work with diverse groups to obtain consensus on issues.
Ability to apply abstract principles to solve complex conceptual issues.
Compensation and Benefits:
The estimated pay scale for the Operations Manager in Van Nuys, CA is $65,280.00 - $97,920.00 per year. Additionally, the position is eligible to participate in up to 20% of the company bonus pool. We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, PTO, up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909, Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years, and you can grow with us!
“We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for our donors/customers.”
#BiomatUSA
#CB
#GrifolsJobs
#app
#LI-Onsite
Third Party Agency and Recruiter Notice:
Agencies that present a candidate MUST have an active, nonexpired Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms, or they will be considered a Grifols candidate.
EEO
Grifols
provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability
. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws, including but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Location: NORTH AMERICA : USA : CA-Van Nuys
Center Address: 17641 Vanowen St, Van Nuys, CA 91406
Contact: Alex Contreras,
Senior Talent Acquisition Specialist
- ************** | **********************
Learn more about Grifols
Follow us on Facebook: *******************************************
Follow us on LinkedIn: *****************************************
To find more jobs with Grifols: ********************
Or Text GRIFOLS to ************
$65.3k-97.9k yearly 4d ago
Associate, Client Service
Kantar 4.3
New York, NY job
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details
Job Title: Associate, Client Service, Media
Job Location: New York (Hybrid)
About the team:
Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting edge technologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment.
About the role
The Associate is responsible for servicing media clients through the development of quality of work, efficient delivery and developing strong relationships. In this role, they will build their skills and expertise as a research partner to our clients in advising on strategy for digital and multi-platform media campaigns. This person will have strong communication and organization skills, attention to detail and interest in what makes advertising great on various media platforms.
Primary Responsibilities:
Execute advertising campaign effectiveness research studies for some of Kantar's top brand, agency and media platform clients.
Utilize various tools and partners to complete studies from start to finish.
Day to day tasks may include leading kick-off calls, study setup, survey design, data analysis, report writing and presentation of results.
Manage project timelines and quality, collaborating with client teams and across departments.
Lead meetings to scope and kick off new projects as well as to present data results to clients and their ad agencies.
Develop actionable media and creative recommendations for future ad campaigns based on measurement results.
Perform quality checks to ensure project accuracy and address issues proactively.
Continuously seek to improve skills through training and team support.
Build understanding of media capabilities and analytic methods.
Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment.
Essential Knowledge & Experience
Bachelor's degree in market research/marketing or related social science and analytic disciplines
1+ years of professional market research experience preferred with exposure to quantitative methodologies
1+ years of experience in client facing roles and track record of success in client interactions
Basic understanding of digital advertising principles and practices.
Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred
Proficient computer skills in Microsoft office and Google Suite tools, and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
Strong detail-orientation with ability to manage multiple work streams and collaborate cross-functionally
Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving
Natural curiosity, a can-do attitude, driven and ability to take initiative
Kantar Benefits
We provide a comprehensive, highly competitive benefits package, including
Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement, Commuter benefits
Unlimited PTO
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.
The salary range for this role in New York is $64,300 - $85,000. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
Location
New York, World Trade CenterUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
$64.3k-85k yearly Auto-Apply 2d ago
Operations Supervisor
Grifols 4.2
Fayetteville, NC job
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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
Summary:
The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of the plasma donor center. As a senior frontline leader, this role is responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards. The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement.
Primary Responsibilities
Serves as acting leader in the absence of the Center Manager as assigned. Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow
Oversees donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts. This includes provide shift leadership, including staffing coordination, task assignments, break schedules, and coaching of team members.
Creates employee schedules to accommodate donor cycles.
Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center. Compile and submit orders to vendors to meet determined inventory levels
Keeps Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies.
Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
Oversees donor floor operations and supervise operation supervisor(s) and donor center staff during assigned shifts.
Learns and maintains thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
Attends all required training sessions, staff meetings, etc.
Ensures that accurate and thorough documentation of necessary records is performed.
Under the guidance of the Center Manager assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
Submits timely and accurate reports as required by the Center Manager
Assists in the control of center donor funds as determined by the Center Manager
Participates in the onboarding, training, and cross-training of staff to support center agility and performance.
Maintains active communication with other service areas to ensure accurate documentation and quality.
Leads by example in promoting a culture of safety, teamwork, and accountability.
Reports all unsafe situations or conditions to area lead, supervisor or manager.
May be trained to repair plasma center equipment.
Assists the Center Manager in any task necessary in pursuit of company objectives.
This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Managers and supervisors may assign other duties as needed.
Education:
High school diploma or GED. Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer. CPR Certified
Experience:
Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.
Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level typically requires an Associate's degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor's degree.
Knowledge | Skills | Abilities
Exceptional customer service skills. Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual skills. Ability to understand, explain, and follow SOP's and protocols. Ability to work flexible scheduling to meet business needs. Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.
Occupational Demands Form # 73:
Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32 degrees F while performing functions in plasma freezers. Personal protective equipment required such as protective eyewear, garments, gloves, and cold gear. Work is performed both standing for up to 4 to 6 hours per day and sitting 1 to 2 hours per day each. The position does require bending and twisting of neck up from 1 to 2 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement; may squat, crouch, or sit on one's heels on rare occasion. Infrequently bends and twists at waist. Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently and within guidance of oral or written instructions. Performs a wide range of tasks as dictated by variable demands and changing conditions. Relates sensitive information to diverse groups.
#biomatusa
#app
#LI-CM1
Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.
Location: NORTH AMERICA : USA : NC-Fayetteville:[[cust_building]]
Learn more about Grifols
$38k-61k yearly est. 4d ago
Unit Manager, RN
Red Rocks 3.7
Gallup, NM job
Overview: Red Rocks Care Center seeks a full time Unit Manager! Now offering a $20,000 Retention Bonus At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve. Responsibilities: Join the nursing center management team as a Unit Manager - RN where you will be accountable on your assigned nursing unit for the delivery of high-quality and cost-effective health care while achieving positive clinical outcomes, patient/family and employee satisfaction. You will ensure that care delivery is consistent with the mission, vision, values and policies of Genesis HealthCare and in accordance with accepted standards of practice, state and federal regulations and licensing requirements. Collaborate with the Director of Nursing to maintain adequate nursing coverage to provide safe nursing care
Participate with the interdisciplinary team in developing, implementing and evaluating ways to achieve patient goals and minimize rehospitalizations.
Mentor and educate nurses, working with physicians and other medical professionals, and serve as a resource to all staff within the nursing unit regarding the quality of services provided.
Oversee medication management to ensure adequate supplies and that all medications are handled in accordance Genesis policy
Provide direct patient care along with the other unit nurses to maintain skills. Qualifications:
Must be a graduate of an accredited school of nursing.
Associate Degree in Nursing, three (3) years of nursing experience.
Nursing Diploma, three (3) years of nursing experience. BSN, two (2) years nursing experience.
At least one year of nurse leadership experience is required.
Must possess current licensure by the State Board of Examiners of Nurses in the nursing center state.
Must maintain current BLS/CPR certification.
Benefits:
*Variable compensation plans
*Tuition, Travel, and Wireless Service Discounts
*Employee Assistance Program to support mental health
*Employee Foundation to financially assist through unforeseen hardships
*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
*Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
*On-Demand Pay Program that allows for instant access to a portion of the money you've already earned
We also offer several voluntary insurances such as:
*Pet Insurance
*Term and Whole Life Insurance
*Short-term Disability
*Hospital Indemnity
*Personal Accident
*Critical Illness
*Cancer Coverage
Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
Posted Salary Range: USD $35.00 - USD $42.00 /Hr. Bonus: USD $20,000.00
$35-42 hourly Auto-Apply 3d ago
Vice President CX Business Development
Kantar 4.3
New York, NY job
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details
Kantar is looking for a VP Business Development to drive additional growth from our robust CX portfolio in new and existing accounts within Kantar's Insights division. The successful candidate will have a strong understanding of modern Customer Experience programs in order to intimately understand client needs, deliver the best responses to their challenges, and convert business opportunities for the CX team.
RESPONSIBILITIES
Delivers winning proposals and pitches. Acts a trusted adviser to clients to develop an emerging or formal CX brief into a win for Kantar
Pursues self-generated and inbound leads, managing them effectively through relevant Kantar channels to maximize chances of winning
Provides analysis and insight to feed into BD planning - proactively suggests strategic and process improvements. Effectively reacts to changing needs of the business
Manages own pipeline on client opportunities, typically taking a brief (emerging or formal) and progressing it to a win
Prioritizes opportunities relevant to Kantar BD strategy and/or own skillset. Supports larger opportunities
Coaches CX account teams on commercial best practice to ensure proposals and pitches are delivered with impact
Takes ownership of own learning agenda. Has right level of knowledge and gravitas to identify and develop domain opportunities when talking to clients.
Consistently looks to maximize personal win rate, in line with commercial best practice and profit guardrails
Support a strong partnership ecosystem across Kantar and external partners (e.g. Qualtrics, Medallia) to drive sales and delivery of the offer
Develops strong relationships and collaborates meaningfully across Kantar, relevant to their objectives and priorities
Builds strong relationships with our client, commercial and domain leads
Demonstrates our core values and behaviours, celebrates wins and learns from our losses
CAPABILITIES
Adept at selling a range of tools, balancing the needs of the client and the Kantar business
Commercially focused, with experience of selling CX-focused solutions to a variety of clients
Able to deliver winning proposals independently and support on larger opportunities
Strong technical knowledge of CX offer and tools to pinpoint the Kantar value proposition to clients
Effective knowledge of the Kantar business - leverages a strong network of contacts and knowledge of our offer
Constructively challenges existing processes and identifies area for improvement
Compelling client presenter and storyteller
Able to engage a range of client archetypes and industries and identify and deliver against their needs
An effective networker, and a purposeful collaborator; builds essential to winning work
Dynamic communicator: writes proposals and delivers pitches that flex to the needs and context of specific clients
Focused squarely on developing opportunities and delivering winning proposals and pitches: from emerging project opportunity to winning work
Proven success working with partners such as Qualtrics and Medallia
SKILLS
An ability to think clearly and incisively about strategic CX issues related to client's business needs and briefs
Leading and preparing bespoke research proposals with clients with CX vision and energy from start to finish
Working with the wider CX team and being the focal point in client discussions
What's in it for you
We provide a highly competitive benefits package!
Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with matching
Tuition Reimbursement, Commuter benefits
Unlimited PTO
At Kantar, we go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking, and better commercial outcomes.
Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.
PRIVACY DISCLOSURE: By applying to this opportunity, you consent to the personal data you provide to us being processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS for as long as is necessary for recruitment purposes.
The salary range for this role is $130,000 - $185,000/year, plus variabe pay. Your final base salary will be determined based on several factors, which may include but are not limited to location, work experience, skills, knowledge, education, and/or certifications. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
#LI-Hybrid #LI-ED2
Location
New York, World Trade CenterUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
$130k-185k yearly Auto-Apply 5d ago
Psychiatry Area Sales Manager - New Orleans, LA
Lundbeck 4.9
New Orleans, LA job
Territory: New Orleans, LA - Psychiatry
Target cities for territory include New Orleans, Little Rock and Jackson - will consider candidates who live within 100 miles of territory boundaries with access to a major airport. Territory boundaries include: New Orleans, Baton Rouge, Shreveport, Lake Charles LA & Jackson, MS & Fort Smith and Little Rock, AR.
SUMMARY:
Are you a results-driven biopharmaceutical sales leader looking to be part of an organization that values being curious, adaptable and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth!
As an Area Sales Manager (ASM) you will be responsible for leading, developing, and managing a diverse, high performing sales team to achieve sales goals for promoted products within our psychiatry portfolio. Set and lead the development of area strategic direction and tactical sales plans using robust analytical skills to identify strengths and opportunities, while minimizing weaknesses and threats to execute those plans and meet or exceed sales goals.
ESSENTIAL FUNCTIONS:
Leading People
Achieves business objectives and sales results by observing Account Manager interactions with target customers, extended treatment team members, ancillary staff and providing them with individual coaching, feedback and inspiration. Helps Account Manager continue to develop for success in current role and for future growth.
Establishes a result driven highly collaborative team culture by demonstrating personal accountability, teamwork, and collaboration
Leads by example and works collaboratively across functional areas by serving as a resource and by leveraging the expertise of others.
Recruits, develops, and retains diverse, high performing Account Managers to Lundbeck.
Knowing the Business
Guides the identification of local market systems of care, patient flow, reimbursement, and provides innovation solutions
Identifies strategic relationships that are valuable to the area's business (e.g. KOLs, advocacy, P&T committee, etc.)
Actively seeks to discover and meet the needs of internal and external customers by building relationships and delivering innovative solutions.
Ensures that Account Managers can accurately craft Managed Markets selling messages to effectively position Lundbeck's products within the context of the provider's setting and payer mix.
Managing Execution
Sets and maintains competent product knowledge and selling skills standards within the team. Directs and monitors the execution of approved marketing plans and promotion campaigns. Evaluate and identify improvement and development opportunities of account managers through performance management process to include clear, timely, and actionable feedback on a regular basis.
Facilitates local market execution by aligning the sales force and other cross-functional areas (to include alliance partners), persuading, convincing, or motivating a targeted audience through collaboration and direct or indirect influence.
Analyzes sales reports and develops plan of action.
Maintains timely communication with account managers, management and in-house personnel. Manages multiple priorities and resources related to individual and group efforts. Takes responsibility for redirecting efforts as needed to deliver high productivity and quality of work from self and others.
Assures adherence to all standards, policies, procedures and guidelines as set forth by the organization.
REQUIRED EDUCATION, EXPERIENCE and SKILLS:
Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university
External Candidates: Minimum of 3+ years sales management experience in Pharmaceutical, Biopharmaceutical's, Biologics or related experience.
Internal Candidates must have a minimum of 1 year of Commercial experience in areas such as: Sales Management, Training, Market Access, Sales Operations, or Marketing or a minimum of 2 years consistent sales success within Lundbeck
Documented track record of sales success and financial management.
Demonstrated leadership with the ability to develop, train and provide feedback to a group of account managers.
Must possess superior communication skills, both written and oral.
Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements
Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck.
Must live within 100 miles of territory boundaries
PREFERRED EDUCATION, EXPERIENCE AND SKILLS:
Previous CNS sales management experience
Experience in calling on customers at a variety of call points, including offices, community mental health centers and hospitals
Previous sales management experience and/or experience in other areas of the business; i.e., marketing, sales training, managed care account manager, sales operations, account management is a plus.
Previous experience working with alliance partners (i.e. co-promotions)
Previous experience partnering with Advocacy groups
Previous experience building and developing effective teams
Experience in product launch or expansion within sales
TRAVEL:
Willingness/Ability to travel up to 70% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) attend internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner.
The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range: $170,000 - $195,000 and eligibility for a sales incentive target of $51,000, and eligibility to participate in the company's long-term incentive plan. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis.
Why Lundbeck
Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site.
Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site.
Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.
$170k-195k yearly 3d ago
RESPIRATORY THERAPIST (RRT) NICU Full-Time **$10,000 SIGN ON BONUS**
Sierra Medical Center 3.9
Reno, NV job
Responsibilities
**$10,000 SIGN ON BONUS**
Sierra Medical Center is part of Northern Nevada Health System, a regional multi-facility system that has excelled at offering quality care to residents of the greater Truckee Meadows. Sierra Medical Center is a 170-bed acute care hospital offering services including 24/7 ER care, cardiology, oncology, labor and delivery, level II NICU, surgical and orthopedic services, and much more. Learn more at northernnevadahealth.com
What we at Sierra Medical Center value:
• Compassion: We treat everyone with kindness and warmth because we genuinely care about every patient, employee and physician like they are family.
• Empathy: We put ourselves in our patient's shoes and deliver clinical care with a personalized touch.
• Teamwork: We foster a caring and friendly work environment to bring the best possible outcomes in our patient's lives.
• Quality: We strive to provide excellence in clinical care.
• Ethics: We conduct our business with the highest ethical and moral standards.
• Respect: We promise to honor the dignity, individuality and rights of everyone.
• Service Excellence: We provide personalized and professional service that exceeds the expectations of those we serve.
• Innovation: We continually invest in technology and process improvements to develop new and better ways of delivering clinical care
Learn more at northernnevadahealth.com
Job summary: Under the supervision of the Critical Care Director, Medical Director and Respiratory Department Manager, the respiratory therapist is responsible for providing Respiratory Care services in accordance with specific physician's orders, department policies and procedures.
Job Duties/Responsibilities:
Maintains knowledge of the various methods of oxygen delivery, including the necessary equipment. Remains alert, assesses possible side effects to oxygen delivery
Administers respiratory therapy treatments, understands the purpose of each and the possible side effects associated with each.
Sets-up and monitors mechanical ventilators and the associated critical care duties required for such treatment, such as airway management and tracheal suctioning
Performs arterial punctures to obtain arterial blood samples for blood gas analysis, and understands the possible complications and contraindications associated with the procedure
Benefits for full and part time employees:
Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
Tuition Reimbursement/Repayment Program
Career development opportunities within UHS and its 300+ Subsidiaries!
More information is available on our Benefits Guest Website: benefits.uhsguest.com
If you would like to learn more about the position before applying, please contact Michelle Lopez-Reyes, Recruiter @ ******************************.
About Universal Health Services:
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. ***********
Qualifications
Current State Respiratory Therapist Licensure.
Graduate of an AMA-approved School of Respiratory Therapy.
5 years of verifiable experience
BLS and ACLS certification.
PALS, NRP, Blood Gas Technologist certified within 90 days.
NICU experaince, 2 years or more preferred
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Avoid and Report Recruitment Scams
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS
and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
$55k-87k yearly est. 3d ago
Customer Service Manager
Grifols 4.2
Durham, NC job
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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
Direct responsibility for designing, managing, and maintaining customer success solutions to drive retention, reduce churn, and increase satisfaction. Possess a customer-centric mindset with a solid background in customer research and experience design. Oversee the design, implementation, and management of processes to ensure consistent donor experience across Biomat USA plasma centers.
Role Purpose: Lead the Donor Care channel for Grifols as an outsourced/externally operated service, ensuring vendor performance, service quality, and regulatory compliance. Translate business vision into measurable KPIs and governance routines that drive donor satisfaction, retention, and cost‑to‑serve optimization across all touchpoints (voice, chat, email, app).
Scope: Own the Donor Care operating model (policies, SLAs, dashboards, escalation paths) and orchestrate internal stakeholders (Operations, IT, Quality, Public Affairs, Marketing) to resolve systemic issues and continuously improve the donor journey.
Responsibilities:
Establish vendor governance and contract oversight: define SLAs, KPI targets, quality frameworks, compliance controls, and cadence (QBR/MBR) to ensure the partner meets performance commitments across channels.
Develop and implement customer service standard guidelines and policies to enhance satisfaction and key metrics across all platforms
Build and operate KPI dashboards: configure Salesforce Service Cloud (or equivalent) to track real‑time performance (AHT/TMO breakdown, FCR, CSAT/NPS, abandonment, backlog, QA scores) and link trends to business outcomes.
Own Donor Care SOPs and playbooks: codify IVR dialogues, agent scripts, escalation matrices, and “use cases to resolve,” ensuring standard handling and auditability.
Lead CX design initiatives in coordination with MKT: map donor journeys, identify pain points from “voice of donor” analytics, and prioritize improvements that reduce effort and increase transparency.
Drive decision‑making agility: use data and vendor input to take timely actions (staffing changes, training interventions, knowledge base updates, process fixes).
Coach the vendor team: guide supervisors and agents on empathy, compliance, and performance management; run calibration and QA sessions to standardize service.
Coordinate internally: align with Operations/IT/Quality/Marketing on campaigns, incidents, releases, and policy changes affecting donors; own communication to centers.
Manage budget and optimize cost‑to‑serve: balance service levels with productivity, automation, and self‑service adoption; propose ROI‑backed improvements.
Ensure regulatory compliance: embed plasma‑industry requirements and data privacy/security controls in all processes and tools; maintain audit readiness.
Plan for scale and change: prepare the channel for seasonal peaks and geographic expansion; lead change management for technology and process evolutions
Lead and support customer care, focusing on training, performance management, and aligning team goals with business objectives to improve service quality
Stay updated on industry trends and emerging technologies, preparing customer care operations for growth and scalability during peak periods or geographic expansion. Provide guidance to support improvement initiatives and to help drive change
EDUCATION
BS Degree in Business Administration, Marketing or Communications
EXPERIENCE
Minimum 8 years in customer service leadership or contact‑center management, including at least 3 years managing outsourced/vendor operations with formal SLA/KPI governance.
Minimum 3 years hands‑on experience with Salesforce Service Cloud (or equivalent), including dashboard design and KPI tracking.
Direct experience in designing IVR scripts, escalation models, QA calibration, and codifying SOPs/playbooks.
Track record of data‑driven improvements (AHT/TMO optimization, FCR lift, CSAT/NPS gains, backlog reduction) tied to ROI.
Comfortable presenting performance and improvement plans to C‑level and senior leadership.
KNOWLEDGE | SKILLS | ABILITIES
Business Vision
Demonstrated ability to interpret contact center KPIs and translate trends into actionable business strategies that drive donor outcomes and align with Grifols' mission.
Proven experience in strategic planning, optimizing cost-to-serve, and ensuring quality and compliance.
Brings agility in decision-making, leveraging data, vendor input, and feedback to lead teams and deliver timely results.
Customer Service Knowledge
Deep expertise in service operations, including SLAs, escalation paths, QA frameworks, IVR dialogues, and workload management.
Skilled in customer experience (CX) design, journey mapping, and voice-of-donor analytics.
Demonstrates empathy and emotional intelligence in donor interactions, and a coaching orientation to elevate vendor and team performance.
Tech Savviness
Advanced proficiency in Salesforce Service Cloud (or equivalent), including case management, workflows, reporting, and dashboard configuration.
Strong ability to interpret data, identify automation and self-service opportunities, and champion technological change through continuous learning.
Internal & External Stakeholder Management
Expertise in vendor governance and contract oversight, with strong cross-functional communication skills to align Operations, IT, Quality, Marketing, and plasma centers.
Influences without direct authority, builds trusted relationships, and drives alignment across diverse teams. Brings a customer-centric mindset, excels in collaboration, and leads change with an entrepreneurial approach.
Additional Core Competencies
Strong background in customer research, analytics, process improvement, and performance management.
Ability to develop long-term strategies for scaling operations.
Excellent problem-solving, decision-making, and interpersonal skills.
Proven leadership in managing, training, and mentoring customer service teams.
Works independently, plans effectively, and thrives in dynamic environments.
Spanish fluency preferred
OCCUPATIONAL DEMANDS
Work is performed in an office environment. Exposure to biological fluids with potential exposure to infectious organisms could be present when visiting plasma donation centers. Exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Occasionally walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 35lbs. Occasional international or U.S. travel required.
#biomatusa
#app
#LI-KS1
Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.
Location: NORTH AMERICA : USA : NC-RTP:USNC0001 - RTP NC-Headquarters
Learn more about Grifols
$43k-81k yearly est. 4d ago
Vice President, Growth and Strategy - Auto Sector
Kantar 4.3
Boon, MI job
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details
We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Our Automotive Practice colleagues are masters at using insights to resolve industry challenges. They help automotive brands define what they should stand for, reinvent and renew their offerings, reach audiences more effectively, and win with customers and prospects. We blend human expertise with technology and extensive data assets to deliver innovative insights to automotive brands everywhere.
Why this job is important
Kantar's Business Development team is comprised of the industry's most connected and influential commercial leaders. As a VP of Growth & Strategy, you'll be part of a positive, collaborative, and high-performing team responsible for generating sales revenue by identifying, cultivating, and closing business that expands our footprint with existing clients and brings new clients into Kantar's Automotive vertical.
You are a veteran of the automotive industry, deploying a disciplined and well-adapted sales process to drive short and long-term revenue growth. You have depth knowledge of the challenges of Automotive marketers and strategists today, and you're well-versed in the role market research, data, and analytics can play in addressing those challenges. You're customer-centric, possess executive presence, and excel at active listening, probing to uncover critical problems, and consulting with prospective clients on Kantar's solutions. You bring deep competency in consultative selling and negotiating with buyers, legal, and procurement, to drive both maximum client satisfaction and Kantar revenue.
The right candidate is energised by and immersed in the automotive industry, bringing a point of view to clients that opens doors to new business. You'll spend approximately 70% of your time on direct, consultative sales, 20% contributing to smart, industry-relevant study design and delivery, and 10% informing and crafting thought pieces to elevate Kantar's automotive practice.
You are a strategist with solid competency in stakeholder management. You're magnetic, passionate about human behaviour, and dedicated to helping clients improve their business strategies to drive sales, brand, and enterprise growth. Detail-oriented yet empowering, you play a role in bringing others along in their career development. You're an empathetic and inclusive leader, contributing positively to Kantar's culture and success through influence and value-add. You balance professionalism with genuine fun, offering ideas and perspectives to improve yourself and those around you.
Key Responsibilities
Identify new business opportunities by analysing marketplace data, leveraging your established network, and hunting for new buying centers.
Develop account strategies and create relationships with key contacts and prospective clients using both the Kantar client network and your personal connections.
Lead all aspects of the sales process, from prospecting to qualification to closing.
Generate new sales revenue across Kantar's ecosystem of solutions: Brand Strategy, Brand Performance, Creative Testing, and Media Measurement.
Log sales activity and maintain your sales pipeline, including revenue forecasts and weekly updates, through our internal CRM.
Lead RFP and proposal development, collaborating with internal teams, coordinating client timelines, and developing pitch collateral that resonates with clients and tells a differentiated story.
Conduct client meetings to build and maintain high levels of customer satisfaction across all solutions and engagement with Kantar.
Immerse yourself in the automotive industry, bringing a point of view that informs client meetings, study design, and reporting.
Understand the competitive landscape and report back to the organisation on points of differentiation; contribute to written and recorded automotive thought leadership suitable for external publication.
Negotiate deals that adhere to Kantar's financial guidelines, understanding the financial implications of each engagement.
Actively contribute to Automotive industry organizations to drive Kantar's salience and build new prospect relationships.
What You'll Bring
Deep understanding of the US automotive industry, with significant experience working at an automotive manufacturer, media agency with an automotive focus, or in automotive/mobility practices at top consulting firms.
Proven success in a commercial senior-level role, with a strong network in the automotive ecosystem.
Confidence and credibility engaging with C-suite and senior stakeholders.
A natural connector with a proven track record of winning new business and building executive-level relationships.
Familiarity with market research, data, or insights solutions, or senior level experience in marketing or brand.
Ability to navigate complex organisations and influence cross-functional teams in a matrixed environment.
A hunting mentality with experience using your network of client relationships and generating leads.
Proven success generating revenue with multi-million-dollar new business/new logo accounts.
Demonstrated ability to translate sophisticated concepts into concise, insightful messaging.
Highly motivated, self-starter, driver of change and transformation.
Shown cross-portfolio collaboration and leadership.
What's in it for you
We provide a highly competitive benefits package!
Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with matching
Tuition Reimbursement, Commuter benefits
Unlimited PTO
At Kantar, we go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking, and better commercial outcomes.
Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.
PRIVACY DISCLOSURE: By applying to this opportunity, you consent to the personal data you provide to us being processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS for as long as is necessary for recruitment purposes.
The salary range for this role in Detroit is $140,000 - $190,000/year. Your final base salary will be determined based on several factors, which may include but are not limited to location, work experience, skills, knowledge, education, and/or certifications. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
#LI-ED2 #LI-Hybrid #LI-DNP
Location
Michigan, Work from HomeUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
$140k-190k yearly Auto-Apply 2d ago
Neuroscience Account Manager - Psychiatry - East Bay, CA
Lundbeck 4.9
Oakland, CA job
Territory: East Bay, CA - Neuroscience
Target city for territory is Oakland - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Oakland, Vallejo, Davis, Brentwood, Livermore, Fremont & Milpitas.
SUMMARY:
Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth!
As a Neuroscience Account Manager, you lead the promotion of our psychiatry portfolio to Psychiatrist and Institutional Accounts such as community mental health centers and hospitals, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Neuroscience Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas:
ESSENTIAL FUNCTIONS:
Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance.
Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior.
Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management.
Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities.
Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources.
Pharmaceutical Environment/Compliance - Ability to apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products.
REQUIRED EDUCATION, EXPERIENCE and SKILLS:
Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university
4+ years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience
Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually
Self-starter, with a strong work ethic and outstanding communication skills
Demonstrated skills at building and maintaining professional relationships with key customers, office staff and others in the customer influence network
Must be computer literate with proficiency in Microsoft Office software
Must live within 40 miles of territory boundaries
Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements
Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck
PREFERRED EDUCATION, EXPERIENCE AND SKILLS:
Prior experience promoting and detailing products specific to CNS/neuroscience including: depression, schizophrenia and bipolar disorder
Documented successful sales performance
Ownership and accountability for the development and execution of fully integrated account plans
Strong analytical background, and experience using sales data reporting tools to identify trends
Experience in calling on customers at a variety of call points, including offices, community mental health centers and hospitals
Sales experience with buy & bill/injectable products
Experience in product launches
Previous experience working with alliance partners (i.e., co-promotions)
Strong leadership through participation in committees, job rotations, panels and related activities
TRAVEL:
Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner.
The range displayed is specifically for those potential hires who will work or reside in the state of California, if selected for this role, and may vary based on various factors such as the candidate's qualifications, skills, competencies and proficiency for the role. Salary Pay Range: $135,000 - $175,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis.
Why Lundbeck
Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site.
Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site.
Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.
$135k-175k yearly 2d ago
Manager, Associate Measurement Lead, Media
Kantar 4.3
Ashley, OH job
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details
Job Title: Manager, Associate Measurement Lead, Media
Job Location: Full Time Remote - Location band B, targeting Ohio, Michigan, etc.
Work Authorization: This role does not support work visa sponsorship now or in the future, hence candidate's requiring a work visa sponsorship, kindly excuse.
About the team:
Our Associate Measurement Lead (AML) team are experts in understanding how to help advertisers succeed on Reddit's media platform. They support our partners at Reddit by optimizing media campaigns, identifying target audiences, and measuring the impact of marketing efforts on Reddit. A Manager (or Program Lead) on this team is responsible for leading a reduced study volume while providing additional guidance and support for ~5 AMLs on the team.
About the role
The AML Program Lead is responsible for servicing the Reddit account through the development of high-quality work, leading the onboarding and training of all team members, and supporting up to 5 AMLs to ensure they meet their own goals. In this role, they will build skills and expertise as a research partner to our clients as well as mentorship skills to more junior team members. This person will also have opportunities to support strategic conversations among internal and external leadership teams. This person will have strong communication and organization skills, previous mentorship experience, close attention to detail, and proactively seeks to identify and implement process changes to constantly work smarter and more efficient.
Primary Responsibilities:
Execute brand lift studies from start to finish on the Reddit platform by leading kick-off calls, setting up new studies, designing surveys, analyzing data, writing final reports, and presenting results to internal and external teams.
Oversee up to 5 AMLs and ensure team members meet their AML Program goals by maintaining accurate data tracking, performing quality checks to ensure accuracy across project work, cross project work, regularly providing feedback from team members and stakeholders to identify areas for growth, and taking action to enhance program efficiency.
Create onboarding plans and supporting materials to fully onboard new hires, such as trainings on study methodology to guiding team members on how to effectively present Brand Lift results to clients with actionable recommendations that are tied to research objectives.
Develop expertise in key advertiser verticals and pilot new research solutions for our client as needed.
Lead weekly internal meetings to cascade account updates, share learnings, and highlight new product/process changes that impact day-to-day work.
Exhibit critical thinking to drive process improvements and address issues proactively alongside Kantar/Reddit leadership teams to constantly improve our client relationship.
Closely partner with the AML Program Manager to identify knowledge gaps across team members, align on program needs, help escalate cross-functional feedback, and support the growth of our program YOY.
Foster a positive work environment by recognizing team achievements, encouraging open communication, and promoting engagement.
Essential Knowledge & Experience
2+ years advertising research / measurement experience with knowledge of experimentation and brand lift methodologies
1+ years of people management or at least 6 months of experience in the AML program
1+ years of client facing experience and a track record of success in client interactions, preferably in digital ad research, digital ad tech, at a research supplier, a media owner, brand, or agency partner.
Exceptional written and oral communication skills - you're articulate and engaging, a data-driven storyteller that's passionate about measurement to inspire and drive action using logical reasoning.
Strong detail-orientation, process and time management skills, and capable of prioritizing and delivering against multiple/competing deadlines and collaborate cross-functionally; prior project management experience preferred.
Natural curiosity, can-do attitude, and a track record of taking initiative to drive lasting change.
Ability to handle tricky conversations with clients in a productive way that demonstrates your commitment to being a long-term partner and ability to navigate delicate situations, such as sharing constructive feedback.
Undergraduate degree with coursework in marketing, business administration, economics, statistics, math, social sciences, or a related field.
Proficient computer skills in Microsoft office and Google Suite tools. Experience with Salesforce preferred and an ability to master other business tools as needed (e.g., data management / cross tab and other proprietary tools).
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can
understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager
The salary range for this role i is
75,400.00 - 108,866.66 USD Annual
. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
Location
Ohio, Work from HomeUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
$61k-91k yearly est. Auto-Apply 4d ago
Hospice Chaplain
Res-Care, Inc. 4.0
Res-Care, Inc. job in Des Moines, IA
Our Company Hospice of the Midwest Schedule: M-F, 8a-5p ENTER LINE OF BUSINESS is seeking a compassionate, grounded, and spiritually-sensitive Chaplain in Guthrie Center, IA. Our Chaplains provide emotional and spiritual support to patients and families during end-of-life care. This role is an integral part of our interdisciplinary team, offering a nonjudgmental presence and care that honors the beliefs, values, and cultural backgrounds of those we serve. If you're ready to work in a supportive, fulling environment where your skills and empathy truly shine, apply today!
How YOU will benefit
* Develop deep meaningful relationships during a personal and significant life stage
* More quality time with patients, allowing for more thoughtful unrushed care
* Variety in work environment, visiting patients in a variety of settings
* Ability to work independently while also having team support
* Freedom to be spiritually inclusive, working with patients of all backgrounds
* Job stability and regular advancement opportunities with a growing company
* Build strong skills in grief counseling and long-term emotional support
Benefits and Perks for You!
* Medical, Dental, Vision insurance
* Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
* Tuition discounts & reimbursement
* 401(k) with company match
* Generous PTO
* Mileage reimbursement
* Access to wellness and discount programs such as Noom, SkinIO (Virtual Skin Cancer Screening), childcare, gym memberships, pet insurance, travel and entertainment discounts and more!
* Benefits may vary by employment status
Responsibilities
As a Chaplain You will:
* Conduct and ensure timely spiritual assessments for patients and families
* Participate in developing individualized care plans to address spiritual needs
* Provides direct spiritual support to patients, families, and caregivers
* Serves as a liaison to community chaplains and spiritual counselors
* Maintains accurate documentation of spiritual services and communications
* Attends interdisciplinary meetings and contributes to care planning
* Offers education and spiritual care guidance to the care team
* Recruits and supports community chaplains, spiritual counselors, and volunteers
* Coordinates and leads memorial or funeral services as requested
* Organizes periodic memorials for staff, volunteers, and community partners
* Assists in supervising spiritual care volunteers
Qualifications
* Graduate of an accredited theology or chaplaincy program (BD, MDiv or equivalent theological degree)
* Experience working with death and dying, hospice experience preferred
* Comfort in an interfaith setting
* Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order
* Ability to accept different lifestyles, cultures, beliefs and values
* Knowledge of and commitment to hospice philosophy of care
* Ability to work as member of interdisciplinary group
* Ability to network with community clergy and congregations
About our Line of Business
At Hospice of the Midwest, our primary ambition is to bring first-class care to the warmest and most serene environment possible: home. We provide the full spectrum of hospice services, thoughtfully tailored to the individual needs of patients and families. Hospice of the Midwest, an affiliate of BrightSpring Health Services, is grounded in a foundational commitment to providing exceptional patient care and championing our agency leadership and teams. We are proud to have expert clinicians and caregivers on our team. We are confident you will find purpose, meaning and a chance to make a positive impact from day one. For more information, please visit **************************** Follow us on Facebook and LinkedIn.
$44k-56k yearly est. Auto-Apply 17d ago
Sr. Operations Supervisor
Grifols 4.2
Goldsboro, NC job
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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
Summary:
The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of the plasma donor center. As a senior frontline leader, this role is responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards. The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement.
Primary Responsibilities
Serves as acting leader in the absence of the Center Manager as assigned. Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow
Oversees donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts. This includes provide shift leadership, including staffing coordination, task assignments, break schedules, and coaching of team members.
Creates employee schedules to accommodate donor cycles.
Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center. Compile and submit orders to vendors to meet determined inventory levels
Keeps Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies.
Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
Oversees donor floor operations and supervise operation supervisor(s) and donor center staff during assigned shifts.
Learns and maintains thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
Attends all required training sessions, staff meetings, etc.
Ensures that accurate and thorough documentation of necessary records is performed.
Under the guidance of the Center Manager assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
Submits timely and accurate reports as required by the Center Manager
Assists in the control of center donor funds as determined by the Center Manager
Participates in the onboarding, training, and cross-training of staff to support center agility and performance.
Maintains active communication with other service areas to ensure accurate documentation and quality.
Leads by example in promoting a culture of safety, teamwork, and accountability.
Reports all unsafe situations or conditions to area lead, supervisor or manager.
May be trained to repair plasma center equipment.
Assists the Center Manager in any task necessary in pursuit of company objectives.
This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Managers and supervisors may assign other duties as needed.
Education:
High school diploma or GED. Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer. CPR Certified
Experience:
Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.
Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level typically requires an Associate's degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor's degree.
Knowledge | Skills | Abilities
Exceptional customer service skills. Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual skills. Ability to understand, explain, and follow SOP's and protocols. Ability to work flexible scheduling to meet business needs. Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.
Occupational Demands Form # 73:
Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32 degrees F while performing functions in plasma freezers. Personal protective equipment required such as protective eyewear, garments, gloves, and cold gear. Work is performed both standing for up to 4 to 6 hours per day and sitting 1 to 2 hours per day each. The position does require bending and twisting of neck up from 1 to 2 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement; may squat, crouch, or sit on one's heels on rare occasion. Infrequently bends and twists at waist. Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently and within guidance of oral or written instructions. Performs a wide range of tasks as dictated by variable demands and changing conditions. Relates sensitive information to diverse groups.
#biomatusa
#app
#LI-CM1
Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.
Location: NORTH AMERICA : USA : NC-Goldsboro:[[cust_building]]
Learn more about Grifols
$49k-91k yearly est. 4d ago
CNA / Certified Nursing Assistant - Hospice Aide
Res-Care, Inc. 4.0
Res-Care, Inc. job in Des Moines, IA
Our Company Hospice of the Midwest Schedule: Days, FT Are you a CNA looking for a new opportunity? Hospice of the Midwest is seeking a passionate, dedicated Hospice CNA to join our team in Des Moines, IA. Our hospice CNAs provide dignity, comfort, and support at a critical time in people's lives. If you're ready to work in a supportive, fulling environment where your skills and empathy truly shine, apply today!
How YOU will benefit
* Provide 1:1 care to make a lasting impact on patients and families
* Greater work/life balance with flexible scheduling options
* Less time on your feet compared to other settings
* Ability to work independently while also having team support
* Job stability and regular advancement opportunities with a growing company
Benefits and Perks for You!
* Medical, Dental, Vision insurance
* Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
* Tuition discounts & reimbursement
* 401(k) with company match
* Generous PTO
* Mileage reimbursement
* Access to wellness and discount programs such as Noom, SkinIO (Virtual Skin Cancer Screening), childcare, gym memberships, pet insurance, travel and entertainment discounts and more!
* Benefits may vary by employment status
Responsibilities
As a Hospice CNA You will:
* Personal Care: Help with bathing, dressing, toileting, mobility, and repositioning
* Monitor & Report: Observe and report changes in the patient's condition
* Mobility: Assist with ambulation, transfers, ROM exercises and safe equipment use
* Medication Assistance: Help with self-administered medications per state regulations
* Emotional Support: Offer companionship and comfort to patients and families.
* Light Housekeeping: Change linens, assist with meals, and maintain a clean space.
* Documentation: Maintain accurate and timely documentation
* Team Participation: Collaborate with hospice interdisciplinary team
Qualifications
* Meet the training requirements of the state of practice
* Minimum of six months experience including providing personal care
* Must be 18+ years of age
* Complete a minimum of 75 hours of classroom and supervised practical training, 16 of the 75 hours of classroom must be complete prior to a mandatory 16 hours of practical training
* Possess and maintain current CPR certification
* Ability to read and follow written instructions and document care given
* Understands hospice philosophy, comfortable providing specialized care to the terminally ill
* Ability to work with little direct supervision
* Ability to handle death/dying
* Strong oral and written communication skills
* Good Organizational Skills
About our Line of Business
At Hospice of the Midwest, our primary ambition is to bring first-class care to the warmest and most serene environment possible: home. We provide the full spectrum of hospice services, thoughtfully tailored to the individual needs of patients and families. Hospice of the Midwest, an affiliate of BrightSpring Health Services, is grounded in a foundational commitment to providing exceptional patient care and championing our agency leadership and teams. We are proud to have expert clinicians and caregivers on our team. We are confident you will find purpose, meaning and a chance to make a positive impact from day one. For more information, please visit **************************** Follow us on Facebook and LinkedIn.
$24k-31k yearly est. Auto-Apply 17d ago
Pharmacist
Res-Care, Inc. 4.0
Res-Care, Inc. job in Urbandale, IA
Our Company PharMerica PharMerica is hiring a full-time Pharmacist in Urbandale, IA! Join our closed-door pharmacy team where you'll work in a non-retail environment, dedicated to meeting the pharmaceutical needs of long-term care and senior living clients. If you're passionate about delivering exceptional service and high-quality care, we want to hear from you. Apply today and become part of a team committed to making a difference!
Schedule: Rotating Shifts between business hours of Monday-Friday 8:00am-7:00pm, rotating weekends
Benefits and perks for you!
* Medical, Dental, Vision insurance
* Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
* Tuition discounts & reimbursement
* 401(k)
* Company Paid Time Off
* Shift Differential
* DailyPay
* Pet Insurance
* Employee wellness and discount programs
* Benefits may vary by employment status
Responsibilities
How YOU will benefit:
* Supportive team with room to work independently
* Ongoing training and career growth
* Advancement opportunities in a growing company
* Referral bonuses
As a Pharmacist you will:
* Evaluate physician medication orders for drug appropriateness, correct dosage, potential drug interactions, and proper route of administration.
* Provide clinical recommendations to physicians and facility staff regarding medication therapy changes and optimizations.
* Maintain up-to-date patient/resident profiles, including medical history, lab results, and current medications (prescription, OTC, and home remedies).
* Ensure laboratory tests required for monitoring high-risk medications are appropriately ordered, reviewed, and communicated to the healthcare team.
* Collaborate with physicians, nurses, and other healthcare professionals to provide clinical and technical support.
* Document all communications and clinical interventions in the patient's medical record, including interactions with families and caregivers.
* Implement and enforce policies and procedures for the safe procurement, storage, administration, and disposal of medications and biologicals.
* Ensure compliance with all state and federal regulatory requirements related to pharmacy practice and medication management.
* Report medication-related errors and adverse drug events to the Pharmacy Manager as required.
* Educate and support facility/agency staff on safe and effective medication handling procedures.
* Perform other pharmacy-related tasks and responsibilities as assigned.
Qualifications
Qualifications
Required:
* Bachelor's Degree in Pharmacy, Pharm D preferred
* One year experience in long term care
* License/Certification(s): current and valid pharmacist license in the state of practice
* Knowledge of drug therapy guidelines, medication safety practices, and regulatory standards (CMS, DEA, FDA).
* Proficiency in electronic medical records and pharmacy information systems
* Strong clinical judgement, and effective written and verbal communication
*
* Position will be posted for a minimum of 7 business day
About our Line of Business
PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit ******************* Follow us on Facebook, Twitter, and LinkedIn.
$77k-92k yearly est. Auto-Apply 18d ago
Psychiatry Area Sales Manager - Indiana
Lundbeck 4.9
Indianapolis, IN job
Target city for territory is Indianapolis - will consider candidates who live within 100 miles of territory boundaries with access to a major airport. Territory boundaries include: Grand Rapids, MI, Indianapolis, South Bend and Toledo, OH
SUMMARY:
Are you a results-driven biopharmaceutical sales leader looking to be part of an organization that values being curious, adaptable and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth!
As an Area Sales Manager (ASM) you will be responsible for leading, developing, and managing a diverse, high performing sales team to achieve sales goals for promoted products within our psychiatry portfolio. Set and lead the development of area strategic direction and tactical sales plans using robust analytical skills to identify strengths and opportunities, while minimizing weaknesses and threats to execute those plans and meet or exceed sales goals.
ESSENTIAL FUNCTIONS:
Leading People
• Achieves business objectives and sales results by observing Account Manager interactions with target customers, extended treatment team members, ancillary staff and providing them with individual coaching, feedback and inspiration. Helps Account Manager continue to develop for success in current role and for future growth.
• Establishes a result driven highly collaborative team culture by demonstrating personal accountability, teamwork, and collaboration
• Leads by example and works collaboratively across functional areas by serving as a resource and by leveraging the expertise of others.
• Recruits, develops, and retains diverse, high performing Account Managers to Lundbeck.
Knowing the Business
• Guides the identification of local market systems of care, patient flow, reimbursement, and provides innovation solutions
• Identifies strategic relationships that are valuable to the area's business (e.g. KOLs, advocacy, P&T committee, etc.)
• Actively seeks to discover and meet the needs of internal and external customers by building relationships and delivering innovative solutions.
• Ensures that Account Managers can accurately craft Managed Markets selling messages to effectively position Lundbeck's products within the context of the provider's setting and payer mix.
Managing Execution
• Sets and maintains competent product knowledge and selling skills standards within the team. Directs and monitors the execution of approved marketing plans and promotion campaigns. Evaluate and identify improvement and development opportunities of account managers through performance management process to include clear, timely, and actionable feedback on a regular basis.
• Facilitates local market execution by aligning the sales force and other cross-functional areas (to include alliance partners), persuading, convincing, or motivating a targeted audience through collaboration and direct or indirect influence.
• Analyzes sales reports and develops plan of action.
• Maintains timely communication with account managers, management and in-house personnel. Manages multiple priorities and resources related to individual and group efforts. Takes responsibility for redirecting efforts as needed to deliver high productivity and quality of work from self and others.
• Assures adherence to all standards, policies, procedures and guidelines as set forth by the organization.
REQUIRED EDUCATION, EXPERIENCE and SKILLS:
• Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university
• External Candidates: Minimum of 3+ years sales management experience in Pharmaceutical, Biopharmaceutical's, Biologics or related experience.
• Internal Candidates must have a minimum of 1 year of Commercial experience in areas such as: Sales Management, Training, Market Access, Sales Operations, or Marketing or a minimum of 2 years consistent sales success within Lundbeck
• Documented track record of sales success and financial management.
• Demonstrated leadership with the ability to develop, train and provide feedback to a group of account managers.
• Must possess superior communication skills, both written and oral.
• Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements
• Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck.
• Must live within 100 miles of territory boundaries
PREFERRED EDUCATION, EXPERIENCE AND SKILLS:
• Previous CNS sales management experience
• Experience in calling on customers at a variety of call points, including offices, community mental health centers and hospitals
• Previous sales management experience and/or experience in other areas of the business; i.e., marketing, sales training, managed care account manager, sales operations, account management is a plus.
• Previous experience working with alliance partners (i.e. co-promotions)
• Previous experience partnering with Advocacy groups
• Previous experience building and developing effective teams
• Experience in product launch or expansion within sales
TRAVEL:
• Willingness/Ability to travel up to 70% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) attend internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner.
The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range: $170,000 - $195,000 and eligibility for a sales incentive target of $51,000, and eligibility to participate in the company's long-term incentive plan. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis.
Why Lundbeck
Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site.
Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site.
Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.
$170k-195k yearly 2d ago
Clinical Supervisor RN
Res-Care, Inc. 4.0
Res-Care, Inc. job in Guthrie Center, IA
Our Company Hospice of the Midwest RN Clinical Supervisor Status: Full-Time 8AM-5PM Lead with Compassion as a Hospice RN Clinical Supervisor Our Hospice RN Clinical Supervisors are the cornerstone of our care teams, ensuring patients receive the best possible support while coaching and guiding our clinical staff. Join a team of highly skilled professionals committed to delivering meaningful care every day. Make a positive impact from day one-apply now!
What We Offer:
* Medical & Dental Insurance
* Short‑ & Long‑Term Disability
* Life Insurance
* Paid Time Off (PTO)
* 401(k) Retirement Program
* Flexible Spending Account (FSA)
* Employee Assistance Program (EAP)
* Vendor Discounts
Responsibilities
* Receiving and reviewing case referrals to determine needs, and assigning appropriate hospice personnel to case
* Reviewing patient medical diagnosis, prognosis, medications, procedures and clinical course
* Assisting clinicians in developing plans of care and guiding clinicians to promote more effective performance and delivery of quality services
* Facilitating coordination of care and discussion with interdisciplinary group
* Conducting quarterly record reviews and communicating findings with Director of Clinical Operations and/or Executive Director
* Supervising hospice clinical personnel, including hiring and assisting in new employee orientation and assisting in coordination of continuing education programs
* Participating in quality assessment performance improvement teams and activities
* Ensuring compliance with all state and federal legal and regulatory requirements
* Additional responsibilities as assigned
.
Qualifications
* Registered Nurse with current licensure to practice in state of operation, BSN preferred
* Hospice or home care experience preferred
* 2+ years management or supervisory experience
* Excellent observation, nursing judgment and communication skills
* Knowledge of the hospice philosophy of care and principles of pain/symptom management
* Commitment to clinical and documentation excellence
About our Line of Business
At Hospice of the Midwest, our primary ambition is to bring first-class care to the warmest and most serene environment possible: home. We provide the full spectrum of hospice services, thoughtfully tailored to the individual needs of patients and families. Hospice of the Midwest, an affiliate of BrightSpring Health Services, is grounded in a foundational commitment to providing exceptional patient care and championing our agency leadership and teams. We are proud to have expert clinicians and caregivers on our team. We are confident you will find purpose, meaning and a chance to make a positive impact from day one. For more information, please visit **************************** Follow us on Facebook and LinkedIn.
$26k-47k yearly est. Auto-Apply 31d ago
Psychiatry Account Manager - Stockton, CA
Lundbeck 4.9
Stockton, CA job
Territory: Stockton, CA - Psychiatry
Target city for territory is Stockton - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Fremont, Stockton, Elkgrove, San Ramon, Pleasonton and Hayward.
SUMMARY:
Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth!
As a Psychiatry Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas:
ESSENTIAL FUNCTIONS:
Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance.
Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior.
Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management.
Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities.
Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources.
Pharmaceutical Environment/Compliance - Ability to apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products.
REQUIRED EDUCATION, EXPERIENCE and SKILLS:
Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university
2+ years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience
Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually
Self-starter, with a strong work ethic and outstanding communication skills
Must be computer literate with proficiency in Microsoft Office software
Must live within 40 miles of territory boundaries
Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements
Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck
PREFERRED EDUCATION, EXPERIENCE AND SKILLS:
Previous experience within a specialty product sales force
Prior experience promoting and detailing products specific to CNS/neuroscience including: depression, schizophrenia and bipolar disorder
Documented successful sales performance
Ownership and accountability for the development and execution of fully integrated account plans
Strong analytical background, and experience using sales data reporting tools to identify trends
Experience in product launches
Previous experience working with alliance partners (i.e., co-promotions)
Strong leadership through participation in committees, job rotations, panels and related activities
TRAVEL:
Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner.
The range displayed is specifically for those potential hires who will work or reside in the state of California, if selected for this role, and may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range: $117,000 - $155,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis.
Why Lundbeck
Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site.
Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site.
Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.