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Location: Fort Washington, PA or Remote
Experience: Junior Level

Job Title: UX Research Engineer

Location: 100% Remote

Duration: 6 months could extend

Our client is looking for two Sr. UX Research Engineers to add to their growing team. This is a fully remote contract.

Job Description:

As a UX Strategist, you will be responsible for helping ensure the user is at the center of everything we do and articulate user research insights to design, technology and business leadership, and be a strong advocate for the role of strategy in development. The right person for this role will be a strong positive voice in design, a part of strategic discussions and experienced in the relationship between research, design, business and technology. You will plan and execute research that will inspire and influence others to develop products and feature improvements.

Day to day functions:

• Stay abreast and research trends and best practices in user experience, interaction design and technology.
• Have working knowledge and experience in leading teams through agile/lean UX and design best practices.
• Plan and manage user experience design task and collaborate with client, visual designers, engineers and other disciplines.
• Design, perform and lead quantitative and qualitative research.
• Define user personas, scenarios and use cases.
• Document information architecture and hierarchy.
• Create experience interaction models and conceptual frameworks.
• Develop flow diagrams, wireframes, site/page maps.
• Independently plan, conduct and report on studies and make recommendations to improve the usability of features, functionality and product offerings.
• Champion and evangelize user experience within the organization and demonstrate excellence in user research process, communication and industry leading research techniques.
• Plan and conduct user-centered research (ethnographies, usability testing, etc.) around users’ needs and behaviors in order to help inform product initiatives (websites, mobile apps, mobile web, living room apps).
• Observe and analyze user behavior and present actionable insights to stakeholders, including technology and design teams.
• Educate and consult various teams about how to incorporate user research and facilitate evidence-based product and design decisions.
• Execute qualitative research projects from start to finish, including developing a research plan, recruiting, moderating, analyzing results and presenting findings.
• Conduct independent research as well as partner with the other UX researchers to assist on studies.
• Facilitate workshops rooted in the design thinking methodology to innovate new solutions to meet evolving customer needs.
• Synthesize research findings into concise, actionable insights and meaningful visual frameworks that support a deep understanding of customer needs and solutions that support those needs.
• Use design techniques such as design briefs, wireframes, process diagrams, user flows or journeys to prototype and effectively communicate customer needs, pain points, key tasks and opportunities.
• Use effective communication and storytelling techniques to bring ideas to life and gain influence, buy-in and adoption across a wide variety of teams and departments.

Successful Candidates will Demonstrate:

• Strong decision-making abilities. Must be able to take strategic findings and make actionable recommendations for improvements.
• Outstanding communication skills, both written and verbal, and the ability to comfortably conduct face-to-face interviews, focus groups and workshops.
• The ability to identify an appropriate research methodology to uncover desirable information, and to work with business stakeholders to understand the answers we need to pursue through research.
• A strong research point of view coupled with a flexible, versatile and collaborative approach to project work.

Requirements:

• 7+ years of experience designing and conducting research studies, analyzing data, creating meaningful actionable results, and turning those into comprehensive digital strategies.
• Thorough knowledge of User Experience and Usability research techniques.
• Ability to translate business needs and research requests into strategic goals and tasks.
• Proven track record using research and strategy to impact product direction and vision.
• Strong written and oral communication skills to drive product improvements.
• At least 3 years of experience with a broad set of user-centered research methods: contextual inquiry and ethnographic field studies, one-on-one interviews, focus groups, usability testing, concept testing, competitive assessment, diary studies, etc.
• Experience using tools such as usertesting.com, UserZoom, SurveyMonkey, GetFeedback, etc.
• Proven ability to present research findings and insights in a concise and logical manner to various audiences to gain alignment.

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