Research staff member job description

Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.

This role sits on the Customer & Market Insights team within the Strategy department, a growing department at Mailchimp that supports the creation and deployment of corporate strategy and helps guide internal teams on driving business growth.

As a Staff Researcher on our Customer Research team, you will be embedded on one of our strategic initiative cross-functional teams, responsible for elevating the customer voice and ensuring strategic decisions lead with the customer in mind. You listen hard, observe everything, and can skillfully synthesize large amounts of information into actionable insights. You take the lead on complex, high visibility projects, synthesize multiple data sources to tell a holistic story, and adeptly socialize insights across your initiative and to executive audiences.

You will be an experienced researcher who excels in connecting the dots, a deft interviewer, a survey expert, and a persuasive storyteller. You must be comfortable working solo, managing vendors, and collaborating across Mailchimp's Strategy, Marketing, Product, Customer, and CX & Design teams.
What you'll bring

+ 7+ years of experience leading qualitative and quantitative primary research projects (ideally within a product team or product organization)

+ Experience with segmentation, persona development, ethnography, market share / sizing, customer journey mapping, messaging / positioning / naming research, and concept testing

+ Experience conducting research to inform the discovery phase of the product development lifecycle

+ Expertise in writing discussion guides and moderating interviews, designing and fielding surveys, analyzing and visualizing data, and translating findings into strategic frameworks and recommendations

+ Experience managing third party vendors (full service agencies, sample providers, etc.)

+ Strong oral and written communication skills - ability to present insights to all levels of management in ways that make it easy for stakeholders to understand and act upon

+ Strong project management skills - ability to juggle multiple priorities simultaneously and scope resources, timing, and budget for complex, multi-phased projects

+ Strong collaboration skills - ability to identify stakeholders, build cross-functional relationships, facilitate workshops, and work together towards a common goal

+ Confidence working with ambiguity, unknown variables, and missing context (and finding ways to bridge those gaps, when necessary)

+ You are willing to travel a few times a year (once it is safe and appropriate)

+ Bonus: You have a background in or exposure to the software or SaaS space and you've worked to support a product team / initiative within the space

How you will lead

+ You will act as end-to-end driver of mixed-methods research to inform initiative strategy (with a focus on GTM, marketing, and product strategy), leveraging surveys, 1st party data, social listening tools, interviews, and other sources

+ You will own and maintain an initiative-level research roadmap informed by consistent conversations with initiative leads and be comfortable prioritizing and making tradeoffs accordingly

+ You will provide input into critical decisions to help mitigate risk and drive innovation and business growth

+ You will build relationships and foster two-way knowledge sharing to build a 360 degree view of the customer related to your initiative with other insights teams such as Customer Research, Competitive Intelligence, Analytics, CX Voice of Customer, Experience/UX Research, and Support Insights

+ You will communicate and socialize insights and recommendations within and outside your initiative and up to leadership clearly, effectively, and diplomatically (through reports, presentations, casual conversations, cross-functional meetings, internal newsletters, workshops, emails, etc.)

+ You will model these behaviors to other researchers and guide them to improve their abilities

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

• Ability to learn details of all products carried in store
  
• Strong attention to detail
  
• Strong to excellent communication skills and willingness to work as part of a team
  
• Ability to deliver information in a clear and respectful manner to fellow associates, customers and vendors
  
• Ability to follow directions and procedures; effective time management and organization skills
  
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency
  
• Prior food prep experience preferred
  
• Must be able to lift 50 pounds
  
• In an 8-hour work day: standing/walking 6-8 hours
  
• Hand use: single grasping, fine manipulation, pushing and pulling
  
• Work requires the following motions: bending, twisting, squatting and reaching
  
• Ability to work a flexible schedule including nights, weekends, and holidays as needed
  
• Ability to use tools and equipment, including knives, box cutters, etc
  
• May require use of ladders
  

The Job:

Provides support to the store team including, cashier, customer service, preparation, sampling, sanitation, and stocking of products.

Main Job Responsibilities

• Cuts, prepares, and serves a variety of foods, including meats, cheeses, sandwiches, salads and cut produce
  
• Packages and labels private label products produced in store
  
• Samples products to customers
  
• Understands packaging and labeling requirements for all produced items
  
• Stocks cases and displays with prepared foods from kitchen, walk-in preparation, and refrigerators
  
• Checks in-stock product dates to ensure freshness and rotates when necessary
  
• Assists with periodic inventory checks
  
• Arrives to work on time and works all scheduled shifts
  
• Provides excellent customer service by addressing customer needs in a timely and friendly manner
  
• Maximizes sales by following proper procedures for prepping, storing, rotating, stocking, and merchandising product
  
• Maintains a clean and sanitary working and shopping environment
  
• Performs opening, mid, and closing duties as assigned
  
• Immediately reports safety hazards and violations
  
• Any other tasks assigned by management
  

General Information

Req #

WD00037827

Career area:

Research/Development

Country/Region:

United States of America

State:

Illinois

City:

Chicago

Date:

Wednesday, August 17, 2022

Working time:

Full-time

Additional Locations:

* Chicago - Illinois - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big-huge.

We're not just a US$70 billion revenue Fortune Global 500 company, we're one of Fortune's Most Admired. We're transforming the world through intelligent transformation, offering the world's most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions-not just the select few-experience our version of a smarter future.

The one thing that's missing? Well… you...

Description and Requirements

Description:

The location of this position is Chicago, IL.

Raleigh NC is an alternate location consideration.

About the company:

Lenovo is a Fortune Global 500 company serving customers in 180 markets around the world with one of the world's widest portfolios of connected products including PCs, smartphones, workstations, AR/VR devices, and smart home/office solutions as well as software and services. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that empower millions of customers every day.

About Our Team:

Lenovo Research is the innovation engine of Lenovo with research centers across the globe including the Mobile Technology Innovation (MTI) research lab in Chicago, Illinois and Raleigh, North Carolina. This lab has a friendly and dynamic team of researchers and engineers with very diverse backgrounds and strong technical expertise. We are passionate about incorporating the latest technologies in computer vision, image processing, computational photography, machine learning, and artificial intelligence into today's most advanced products: smartphones, tablets, PCs, and greatly improving consumer experiences.

What You'll Do:

You will be working with a group of dedicated and experienced colleagues on one or more of the current research projects. You will participate in regular team meetings, brainstorming sessions, team building events, and other company activities. You will have opportunities to contribute to the business by solving actual technical problems with innovative ideas, try out your idea by writing code and testing your code, work with the development teams to integrate the solutions into products, collaborate with other cross-functional teams, file patent applications, and make technical presentations.

Qualifications

* MS degree (required) or Ph.D. (preferred) in CS, CE or related field, or Bachelor degree with more experience

Preferred Qualifications

* Experience developing one or more of the following: camera system design, image signal processing (ISP) pipeline, computational photography, image quality evaluation
* 2+ years hands-on experience applying machine learning and ML framework (TensorFlow, PyTorch, etc.) to computer vision, image processing, or computer graphics
* 5+ years programming experience in one or more languages like Python, C, C++, Java
* Understanding of the design and use of data structures and algorithms
* Familiar with one or more development systems like Android, Windows, Linux or real-time embedded system
* Ability to work in Chicago, IL (relocation may be provided)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo's US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo's accommodation process.

* Chicago - Illinois - United States of America