Reservation clerk job description
Example reservation clerk requirements on a job description
- High school diploma or equivalent
- Proficient in computer skills
- Excellent verbal and written communication skills
- Ability to work flexible hours including weekends and holidays
- Attention to detail and accuracy in data entry
- Strong customer service skills
- Effective problem-solving skills
- Ability to work in a team environment
- Positive and professional attitude
- Ability to remain calm under pressure
Reservation clerk job description example 1
Residence Inn reservation clerk job description
1. A friendly and helpful demeanor.
2 . Desire to learn and offer satisfactory customer service.
3. Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
4. Ability to provide legible communication.
5. Ability to do basic arithmetic.
Desirable
1. High school level education, graduate, or equivalent.
2. Hotel experience.
3. Customer service experience.
Skills Essential
1. Ability to carry out standards, policies, and procedures.
2. Ability to prioritize and organize work assignments.
3. Ability to be a clear thinker in pressure situations and exercise good judgments.
4. Ability to focus attention on details.
5. Ability to maintain confidentiality of hotel guests and pertinent hotel information.
6. Ability to ensure security of guest room access and hotel property.
7. Ability to handle a multi- line phone system.
8. Ability to endure abundant physical movements in carrying out job duties.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
- Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation.
- Be able to accurately give directions and information regarding the immediate and metro area.
- Reads log books and memos daily.
- Keeps up-to-date on in-house groups and functions.
- Posts up demonstrating a readiness to help.
- Follows security procedures with regard to room keys, masters, etc.
- Each associate will be required to follow the rules as found in the Marriott/Concord Hospitality Associate Handbook.
- Assists in pre-registration and blocking of reservations when necessary.
- Have thorough knowledge of hotel credit and check cashing policies and procedures.
- Handles guest check-in and check-outs in a courteous and professional manner.
- Have knowledge of reservations and procedures take same day reservations. Know the cancellation procedures and walk procedures.
- Promotes guest-related programs Marriott Rewards, Comment Cards, etc..
- Maintains neatness and order in the work area.
- Balances all cashiering transactions consistently.
- Handles multiple tasks during peak times.
- Uses slow periods efficiently, stocking supplies, and cleaning, etc.
- Makes no errors in paperwork, check-in functions are accurate, and registration cards are complete.
- Knows selling strategy at all times.
- Adheres to all credit policies.
- Demonstrates thorough knowledge of emergency procedures.
- Possesses knowledge of all Front Office positions - Front Desk, Bellstand, AYS, Concierge, and Rooms Control.
- Is open to a flexible schedule.
- Is expected to carry out all reasonable requests by management that the associate is capable of performing.
- Offers the hotel guests the best possible service through courteous and proper phone answering procedures.
- Understands various payment options and procedures of Room Service.
- Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner.
- Ensure that all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow-up in a timely and professional manner.
- Able to use sales dialogue in selling the Room Service menu, beverage, wines, etc.
- Know culinary terminology.
- Know the Gold Standard Brands.
- Able to use the Room Service Use records.
- Take Room Service Orders as outlined in the New Hire Guide.
- Have full knowledge of the Room Service POS system and its functions.
- Able to operate and explain TDD operation for guests always has equipment ready to receive TTY calls.
- Prepare wake-up call sheets records the guests name and room number under the requested time repeats information to the guest to ensure proper handling of wake-up.
- Sets wake-up clock or input as requests come in.
- Notes charges on incoming calls not received by the call accounting system post in PMS.
- Handles mail and messages per outlined procedures.
- Attends all scheduled department meetings.
Reservation clerk job description example 2
Choctaw Nation Of Oklahoma reservation clerk job description
Job Purpose or Objective(s): The Call Center Representative is responsible for providing a stellar experience to guests and associates in every interaction. It is essential that they facilitate guests' hotel room reservations, keep an accurate record of room availability, guests' accounts and all current promotions and service provided by the Resorts across the brand.
Primary Tasks:
* Customize guest experience by coordinating, selling, and reserving room accommodations across the brand, redeeming available offers specific to the guest profile, resort services, and guest activities on property and abroad.
* Answer all calls, both internal and external, into the primary resort reservations and main phone lines while meeting all departmental service standards.
* Actively sell and promote each of the Resorts and Resorts' amenities across the brand to guests to drive incremental revenue.
* Log all special requests and alerts the appropriate department to ensure the guest's expectations are exceeded.
* Make outbound calls as needed or directed.
* Accurately route calls as necessary.
* Assist with overflow calls from other in-house call centers as directed.
* Maintain knowledge of current service offerings, promotions, in-room offerings, current room product inventory levels, in-house activities or events and travel conditions.
* Maintain full knowledge, understanding, and adherence to company and department rules, policies, and procedures, and sequences of service.
* Perform other duties as may be assigned.
Required Education, Skills and Experience:
MINIMUM
* High School Diploma or GED
* Computer literacy skills, including the use of Microsoft Word, Excel, and Outlook
* Understand time management; the ability to organize and manage multiple priorities
* Ability to understand Casino loyalty program and Marketing offers
* Adapt to a constantly changing work environment
* Limited service and conflict resolution skills
* Demonstrate ability to sell
* Strong communication and organization skills
* Effective prioritization skills
* Basic math skills
* One (1) year related experience preferred
TARGET
* High School Diploma
* Strong computer literacy skills, including Microsoft Word, Excel, and Outlook
* Proficient in time management; the ability to organize and manage multiple priorities
* Adept in the following software applications: Hotel Property Management system, Casino gaming system, Telephony system, and Hotel Service request system
* Effectively adapts to a constantly changing work environment
* Impeccable service and conflict resolution skills
* Effective prioritization skills
* One (1) year related experience
#LI-DNI
Job Gaming Operations
Primary Location OK-Durant
Work Locations Resort Services 2101 West Arkansas Street Durant 74701
Organization Gaming
Schedule Regular
Part-time
Evening Job
Job Posting 10/13/2022, 3:41:35 PM
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Updated March 14, 2024
