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Become A Reservation Sales Agent

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Working As A Reservation Sales Agent

  • Interacting With Computers
  • Performing for or Working Directly with the Public
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • Repetitive

  • Stressful

  • $47,000

    Average Salary

What Does A Reservation Sales Agent Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Reservation Sales Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Reservation Sales Agent Career Paths

Reservation Sales Agent
Office Assistant Executive Assistant
Office Manager
5 Yearsyrs
Office Assistant Executive Assistant Office Manager
Operations Manager
7 Yearsyrs
Office Assistant Legal Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Sales Agent Agent Account Executive
Account Manager
5 Yearsyrs
Sales Agent Account Executive Sales Manager
General Manager
6 Yearsyrs
Sales Agent Account Executive Assistant Manager
Assistant General Manager
5 Yearsyrs
Travel Agent Agent Consultant
Service Manager
6 Yearsyrs
Travel Agent Agent Administrator
Business Manager
6 Yearsyrs
Travel Agent Teacher Administrator
Administrative Manager
6 Yearsyrs
Travel Consultant Consultant Owner
Co-Owner
6 Yearsyrs
Travel Consultant Consultant Office Manager
Accountant And Office Manager
6 Yearsyrs
Travel Consultant Team Leader Office Manager
Business Owner
6 Yearsyrs
Flight Attendant Specialist Operation Supervisor
Dispatcher Supervisor
5 Yearsyrs
Flight Attendant Specialist Customer Service Supervisor
Customer Care Manager
7 Yearsyrs
Flight Attendant Event Coordinator Front Desk Supervisor
Hotel Manager
5 Yearsyrs
Service Representative Administrator Sales Manager
Group Sales Manager
5 Yearsyrs
Service Representative Executive Administrative Assistant Business Office Manager
Revenue Manager
8 Yearsyrs
Service Representative Billing Specialist Front Desk Supervisor
Catering Sales Manager
5 Yearsyrs
Specialist Registered Nurse Registered Nurse Supervisor
Administrative Supervisor
5 Yearsyrs
Sales Specialist Customer Service Manager Call Center Manager
Customer Service Director
8 Yearsyrs
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Do you work as a Reservation Sales Agent?

Reservation Sales Agent Demographics

Gender

Female

64.9%

Male

25.4%

Unknown

9.8%
Ethnicity

White

60.8%

Hispanic or Latino

18.3%

Black or African American

11.2%

Asian

6.0%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

60.0%

French

11.0%

Portuguese

7.0%

German

4.0%

Italian

3.0%

Chinese

2.0%

Mandarin

1.5%

Russian

1.5%

Cantonese

1.5%

Arabic

1.5%

Swahili

1.0%

Hindi

1.0%

Japanese

1.0%

Polish

1.0%

Swedish

0.5%

Vietnamese

0.5%

Romanian

0.5%

Gujarati

0.5%

Dutch

0.5%

Korean

0.5%
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Reservation Sales Agent Education

Schools

University of Phoenix

20.3%

Miami Dade College

6.8%

Arizona State University

6.5%

University of Central Florida

6.5%

University of South Florida

5.2%

Trident Technical College

5.2%

Ashford University

5.0%

Valencia College

4.3%

Hillsborough Community College

4.3%

The Academy

4.1%

Salt Lake Community College

3.8%

Liberty University

3.6%

Kaplan University

3.6%

Southeast Missouri State University

3.4%

University of Washington

3.2%

Mesa Community College - Boswell

2.9%

Glendale Community College

2.9%

Temple University

2.9%

University of Utah

2.9%

Georgia State University

2.7%
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Majors

Business

29.4%

Hospitality Management

9.9%

Health Care Administration

7.8%

Communication

5.6%

Psychology

5.5%

Accounting

4.7%

General Studies

3.9%

Marketing

3.6%

Management

3.5%

Criminal Justice

3.5%

Medical Assisting Services

3.2%

Liberal Arts

3.0%

Nursing

2.5%

Computer Science

2.3%

English

2.2%

Elementary Education

2.0%

Education

2.0%

Legal Support Services

1.8%

Sociology

1.8%

Real Estate

1.7%
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Degrees

Bachelors

34.2%

Other

32.3%

Associate

16.0%

Certificate

7.5%

Masters

6.4%

Diploma

2.6%

License

0.6%

Doctorate

0.3%
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Top Skills for A Reservation Sales Agent

  1. Customer Service
  2. Airline Tickets
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Developed strong business account retention through solid customer service techniques.
  • Planned passengers travel itinerary both domestic and international and generated airline tickets and boarding passes.
  • Handle incoming phone calls that include booking international itineraries and answering inquiries from customers.
  • Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
  • Increased customer loyalty by providing exceptional customer service while organizing travel arrangements and reservations, including creating individualized independent tour itineraries

How Would You Rate Working As a Reservation Sales Agent?

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Top Reservation Sales Agent Employers

Jobs From Top Reservation Sales Agent Employers

Reservation Sales Agent Videos

Work from Home Program (U-Haul Sales and Reservations)

Become a Sixt rent a car Reservation Sales Agent

Sales Call example 1

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