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Become A Reservation Sales Agent

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Working As A Reservation Sales Agent

  • Performing for or Working Directly with the Public
  • Getting Information
  • Interacting With Computers
  • Selling or Influencing Others
  • Communicating with Persons Outside Organization
  • Deal with People

  • Mostly Sitting

  • $42,079

    Average Salary

What Does A Reservation Sales Agent Do At Marriott International

* Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
* Identify guest reservation needs and determine appropriate room type.
* Verify availability of room type and rate.
* Explain guarantee, special rate, and cancellation policies to callers.
* Accommodate and document special requests.
* Answer questions about property facilities/services and room accommodations.
* Follow sales techniques to maximize revenue.
* Input and access data in reservation system.
* Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
* Follow proper escalation procedures when addressing guest concerns.
* Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
* Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
* Speak with others using clear and professional language; answer telephones using appropriate etiquette.
* Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
* Comply with quality assurance expectations and standards.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Perform other reasonable job duties as requested by Supervisors.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=1800085G Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin

What Does A Reservation Sales Agent Do At Meadowood Napa Valley

Assist guests by selling future reservations Present accommodations, amenities, programs and rates to potential guests in a style that is both clear and persuasive Promptly follow up with guest inquiry leads for second chance bookings Answer telephone calls and emails in a prescribed and professional manner Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base Maintain potential and current guest profile information in all computer systems including VisualOne and Navis Assist customers with questions regarding their existing reservations Provide ongoing service to guests with existing reservations, including processing changes, cancellations, etc Process advance deposits, refunds and deposit forfeits for transient guests as needed Process and send Gift Certificate requests, reservation confirmations and brochures Review arrival reports and make necessary changes Monitor waitlists, contacting guests as rooms become available Review and edit daily tasks in Visual One Participate in any team/hotel training/completing required assignments Support and demonstrate hotel service standards Become proficient with all programs and procedures and be able to pass training and testing on each throughout continued employment Perform additional duties as required Personal Characteristics

What Does A Reservation Sales Agent Do At Wynn Las Vegas

* Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn.
* Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented.
* Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five
* Star Awards than any other independent hotel company in the world.
* Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service.
* Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.
* The Call Center Reservation Sales Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.
* Answering and efficiently handling or directing incoming calls
* Maximizing opportunities to confirm room, dinner and show reservations sales
* Inputting room, restaurant and show reservations in the appropriate computer systems
* Providing callers with necessary confirmation
* Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
* Listening and documenting information accurately while on calls
* Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed

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How To Become A Reservation Sales Agent

A high school diploma typically is required for someone to become a travel agent. However, many employers prefer additional formal training. Good communication and computer skills are essential.

Education

Employers may prefer candidates who have taken classes related to the travel industry. Many community colleges, vocational schools, and industry associations offer technical training or continuing education classes in professional travel planning. Classes usually focus on reservations systems, marketing, and regulations regarding international travel. In addition, a few colleges offer degrees in travel and tourism.

Training

Employers in the travel industry always give some on-the-job training on the computer systems that are used in the industry. For example, a travel agent could be trained to work with a reservation system used by several airlines.

Licenses, Certifications, and Registrations

A good way to demonstrate competence for high school graduates with limited experience is to take the Travel Agent Proficiency (TAP) test. The test has no eligibility requirements and is administered by The Travel Institute.

The Travel Institute also provides training and professional certification opportunities for experienced travel agents. Different levels of certification are offered, depending on a travel agent’s experience. Travel agents with limited experience can become a Certified Travel Associate (CTA) after completing a series of classes and exams. For those with at least 5 years of experience, the more highly advanced Certified Travel Counselor (CTC) certification can be achieved. Both the CTA and CTC require continuing education each year to maintain certification.

The International Air Transport Association (IATA) offers the Travel and Tourism Professional (TTP) designation, which requires varying degrees of experience depending on the achieved education level. The designation remains valid for 2 years and requires continuing education credits. 

The Cruise Lines International Association (CLIA) offers three levels of certification: Accredited (ACC), Master (MCC), and Elite Cruise Counselor (ECC). Each level requires a certain amount of training and product knowledge.

Some states require agents to have a business license to sell travel services. Requirements among states vary greatly. Contact individual state licensing agencies for more information.

Other Experience

Some agencies prefer travel agents with firsthand experience visiting a country. These agencies especially prefer travel agents who specialize in specific destinations or particular types of travelers, such as groups with a special interest or corporate travelers.

Important Qualities

Adventurousness. Travel agencies that specialize in exotic destinations or particular types of travel, such as adventure travel or ecotourism, may prefer to hire travel agents who share these interests.

Communication skills. Travel agents must listen to customers, understand their travel needs, and offer appropriate travel advice and information.

Customer-service skills. When customers need to make last-minute changes in their travel arrangements, travel agents must be able to respond to questions and complaints in a friendly and professional manner.

Detail oriented. Travel agents must pay attention to details in order to ensure that the reservations they make match travelers’ needs. They must make reservations at the correct dates, times, and locations to meet travelers’ schedules. 

Organizational skills. Travel agents often work on itineraries for many customers at once. Keeping client information in order and ensuring that bills and receipts are processed in a timely manner is essential.

Sales skills. Travel agents must be able to persuade clients to buy transportation, lodging, or tours. Sometimes they might need to persuade tour operators, airline staff, or others to take care of their clients’ special needs. Earnings for many travel agents depend on commissions and service fees.

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Reservation Sales Agent jobs

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Reservation Sales Agent Career Paths

Reservation Sales Agent
Travel Agent Travel Consultant Office Manager
Account Manager
5 Yearsyrs
Billing Specialist Home Health Aid Front Desk Agent
Assistant General Manager
5 Yearsyrs
Travel Consultant Sales Manager
Branch Manager
6 Yearsyrs
Inside Sales Representative Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Inside Sales Representative Marketing Specialist Event Manager
Catering Sales Manager
5 Yearsyrs
Night Auditor Assistant General Manager Restaurant Manager
Director Of Catering
7 Yearsyrs
Travel Consultant Office Manager General Manager
District Manager
7 Yearsyrs
Travel Agent Office Manager Operations Manager
General Manager
7 Yearsyrs
Account Manager Account Executive Sales Manager
Group Sales Manager
5 Yearsyrs
Night Auditor Front Office Manager
Hotel Manager
5 Yearsyrs
Account Manager Recruiter Inside Sales Representative
Inside Sales Manager
7 Yearsyrs
Billing Specialist Analyst Product Manager
Market Manager
7 Yearsyrs
Account Executive Territory Manager Account Manager
National Account Manager
8 Yearsyrs
Specialist Business Analyst Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Flight Attendant Sales Manager General Manager
Regional Manager
8 Yearsyrs
Specialist Account Manager Account Executive
Relationship Manager
6 Yearsyrs
Account Executive Sales Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Flight Attendant Registered Nurse Team Leader
Sales Manager
5 Yearsyrs
Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Office Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
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Reservation Sales Agent Demographics

Gender

  • Female

    72.0%
  • Male

    25.8%
  • Unknown

    2.1%

Ethnicity

  • White

    79.1%
  • Hispanic or Latino

    12.3%
  • Asian

    6.6%
  • Unknown

    1.4%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    57.5%
  • French

    9.7%
  • Portuguese

    5.3%
  • Italian

    3.5%
  • German

    3.5%
  • Chinese

    2.7%
  • Mandarin

    1.8%
  • Russian

    1.8%
  • Japanese

    1.8%
  • Cantonese

    1.8%
  • Polish

    1.8%
  • Arabic

    1.8%
  • Swedish

    0.9%
  • Gujarati

    0.9%
  • Hindi

    0.9%
  • Korean

    0.9%
  • Bulgarian

    0.9%
  • Ukrainian

    0.9%
  • Filipino

    0.9%
  • Braille

    0.9%
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Reservation Sales Agent

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Reservation Sales Agent Education

Reservation Sales Agent

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Top Skills for A Reservation Sales Agent

CustomerServiceSkillsAirlineReservationsTravelAgentsHotelReservationsReservationSalesInboundCallsCreditCardPaymentsHighCallVolumePhoneCallsVacationPackagesDataEntrySalesGoalsFlightInformationCommunicationSkillsTravelArrangementsComputerSystemCustomerSatisfactionSalesTechniquesCustomerInquiriesAirlineTickets

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Top Reservation Sales Agent Skills

  1. Customer Service Skills
  2. Airline Reservations
  3. Travel Agents
You can check out examples of real life uses of top skills on resumes here:
  • Completed car reservations with an emphasis on providing excellent customer service skills.
  • Worked in a fast paced reservation center making airline reservations.
  • Answer calls from travel agents and direct guests inquiring regarding flight days and times, seat assignments and luggage requirements.
  • Assisted customers in booking hotel reservations and worked in a temporary position in Customer Relations.
  • Hired in 1994 by Northwest Airlines as a Reservation Sales Agent which merged with Delta Airlines 2008.

Top Reservation Sales Agent Employers

Reservation Sales Agent Videos

Work from Home Program (U-Haul Sales and Reservations)

Become a Sixt rent a car Reservation Sales Agent

Sales Call example 1

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