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Become A Reservation Specialist

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Working As A Reservation Specialist

  • Interacting With Computers
  • Performing for or Working Directly with the Public
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • Repetitive

  • Stressful

  • $49,000

    Average Salary

What Does A Reservation Specialist Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Reservation Specialist

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Reservation Specialist Career Paths

Reservation Specialist
Account Manager Accounts Receivable Specialist Accounts Payable Manager
Accounts Payable/Receivable Manager
5 Yearsyrs
Service Representative Account Manager Account Executive
Business Development Manager
9 Yearsyrs
Reservation Supervisor Reservations Manager General Manager
Business Owner
6 Yearsyrs
Driver Conductor Dealer
Casino Manager
6 Yearsyrs
Home Health Aid Licensed Practical Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Night Auditor General Manager Property Manager
Communications Manager
6 Yearsyrs
Medical Assistant Account Representative Collector
Customer Relationship Manager
6 Yearsyrs
Dispatcher Account Manager District Sales Manager
Development Manager
8 Yearsyrs
General Manager Senior Manager Senior Project Manager
Director Of Project Management
12 Yearsyrs
Service Representative Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Customer Care Representative Technical Support Representative Systems Administrator
Information Technology Director
10 Yearsyrs
Dispatcher Operations Manager Property Manager
Portfolio Manager
7 Yearsyrs
General Manager Account Executive
Relationship Manager
6 Yearsyrs
Medical Assistant Specialist Team Leader
Senior Team Lead
5 Yearsyrs
Home Health Aid Security Officer Technician
Service Manager
6 Yearsyrs
Night Auditor Front Office Manager Operations Manager
Site Manager
7 Yearsyrs
Customer Care Representative Service Representative Account Executive
Territory Manager
7 Yearsyrs
Reservation Supervisor Office Manager Account Manager
Territory Sales Manager
7 Yearsyrs
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Do you work as a Reservation Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Center Specialist 2.6 years
Reservation Clerk 2.1 years
Reservations Agent 2.0 years
Top Careers Before Reservation Specialist
Cashier 11.2%
Teller 5.1%
Internship 3.8%
Server 3.4%
Manager 2.9%
Hostess 2.0%
Volunteer 1.9%
Specialist 1.9%
Top Careers After Reservation Specialist
Cashier 7.7%
Manager 4.0%
Teller 4.0%
Server 3.8%
Internship 2.9%
Specialist 2.7%

Do you work as a Reservation Specialist?

Reservation Specialist Demographics

Gender

Female

75.1%

Male

22.9%

Unknown

2.0%
Ethnicity

White

62.4%

Hispanic or Latino

15.8%

Black or African American

11.4%

Asian

6.9%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

62.1%

French

9.5%

German

8.4%

Portuguese

2.1%

Chinese

2.1%

Mandarin

2.1%

Arabic

2.1%

Korean

2.1%

Swedish

1.1%

Filipino

1.1%

Greek

1.1%

Albanian

1.1%

Japanese

1.1%

Hindi

1.1%

Russian

1.1%

Urdu

1.1%

Italian

1.1%
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Reservation Specialist Education

Schools

University of Phoenix

22.8%

Trident Technical College

11.8%

Kaplan University

5.9%

University of Central Florida

5.5%

Allegany College of Maryland

4.6%

Miami Dade College

4.2%

Valencia College

3.8%

Strayer University

3.8%

Ultimate Medical Academy - Clearwater

3.4%

University of Nevada - Las Vegas

3.4%

Ashford University

3.4%

Florida State University

3.4%

Southern New Hampshire University

3.4%

Capella University

3.4%

Michigan State University

3.0%

Arizona State University

3.0%

University of Utah

3.0%

Frostburg State University

3.0%

Hillsborough Community College

3.0%

University of South Florida

2.5%
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Majors

Business

26.5%

Health Care Administration

9.0%

Psychology

7.4%

Criminal Justice

6.3%

Communication

5.2%

Medical Assisting Services

5.0%

Hospitality Management

4.9%

General Studies

4.3%

Accounting

4.0%

Nursing

2.8%

Education

2.6%

Legal Support Services

2.6%

Cosmetology

2.5%

Computer Science

2.5%

Liberal Arts

2.5%

English

2.5%

Marketing

2.5%

Management

2.3%

Elementary Education

2.3%

Human Services

2.2%
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Degrees

Other

34.4%

Bachelors

31.8%

Associate

18.3%

Masters

7.7%

Certificate

5.6%

Diploma

1.2%

License

0.6%

Doctorate

0.3%
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Top Skills for A Reservation Specialist

  1. Customer Service
  2. Guest Satisfaction
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Develop day-to-day operations and functions of a hotel ensuring total guest satisfaction.
  • Provided customer service through inbound and outbound telephone calls regarding vacation reservation booking, product inquiry and technical support.
  • Recognized for excellence in interpersonal communications, teamwork, customer service, flexibility, reliability, and data entry skills.
  • Worked closely with Revenue Department, Front Desk, Concierge, Club Lounge Concierge, and House Keeping.

How Would You Rate Working As a Reservation Specialist?

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Top Reservation Specialist Employers

Jobs From Top Reservation Specialist Employers

Reservation Specialist Videos

Work from Home Program (U-Haul Sales and Reservations)

How to Become a Travel Agent from Home

Front Desk Agent (Resort), Career Video from drkit.org

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