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Become A Reservation Specialist

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Working As A Reservation Specialist

  • Interacting With Computers
  • Performing for or Working Directly with the Public
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • Repetitive

  • Stressful

  • $47,000

    Average Salary

What Does A Reservation Specialist Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Reservation Specialist

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Reservation Specialist Career Paths

Reservation Specialist
Specialist Team Leader Assistant Manager
General Manager
6 Yearsyrs
Specialist Team Leader Manager
Sales Manager
5 Yearsyrs
Specialist Team Leader Store Manager
Account Manager
5 Yearsyrs
Service Representative Account Executive
Business Development Manager
9 Yearsyrs
Service Representative Account Executive Assistant Manager
Branch Manager
6 Yearsyrs
Service Representative Account Executive Manager
Service Manager
6 Yearsyrs
Home Health Aid Substitute Teacher Consultant
Marketing Manager
5 Yearsyrs
Home Health Aid Technician Shift Leader
Assistant General Manager
5 Yearsyrs
Home Health Aid Substitute Teacher Executive Assistant
Administrative Manager
6 Yearsyrs
Customer Care Representative Representative Sales Specialist
Territory Manager
7 Yearsyrs
Customer Care Representative Inside Sales Representative Business Developer
Sales And Marketing Manager
6 Yearsyrs
Customer Care Representative Driver Foreman
Business Owner
6 Yearsyrs
Night Auditor Accountant Manager
Co-Owner
6 Yearsyrs
Night Auditor Accountant Owner
Chief Executive Officer
8 Yearsyrs
Night Auditor Accountant Account Manager
Director Of Sales And Marketing
9 Yearsyrs
Dispatcher Administrator Owner
Owner And Chief Executive Officer
7 Yearsyrs
Dispatcher Administrator Sales Manager
Group Sales Manager
5 Yearsyrs
Dispatcher Executive Assistant Event Manager
Catering Sales Manager
5 Yearsyrs
Medical Assistant Processor Operations Specialist
Solution Specialist
5 Yearsyrs
Medical Assistant Patient Care Coordinator Front Office Manager
Revenue Manager
8 Yearsyrs
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Top Skills for A Reservation Specialist

  1. Customer Service
  2. Hotel Reservations
  3. Guest Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Book transportation and hotel reservations, using computer terminal or telephone.
  • Develop day-to-day operations and functions of a hotel ensuring total guest satisfaction.
  • Answer all incoming telephone calls efficiently, using professional and courteous verbiage as defined in The Worldwide reservations current monitoring guidelines.
  • Handled all credit card transactions and client information under strict confidentiality.

Reservation Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 4,631 Reservation Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Reservation Specialist Resume

View Resume Examples

Reservation Specialist Demographics

Gender

Female

66.1%

Male

22.2%

Unknown

11.8%
Ethnicity

White

62.1%

Hispanic or Latino

16.5%

Black or African American

11.5%

Asian

6.2%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

65.2%

French

9.4%

German

5.8%

Portuguese

2.9%

Swedish

1.4%

Chinese

1.4%

Mandarin

1.4%

Russian

1.4%

Arabic

1.4%

Korean

1.4%

Italian

1.4%

Filipino

0.7%

Greek

0.7%

Romanian

0.7%

Albanian

0.7%

Dutch

0.7%

Japanese

0.7%

Hindi

0.7%

Tagalog

0.7%

Urdu

0.7%
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Reservation Specialist Education

Schools

University of Phoenix

19.8%

Trident Technical College

9.6%

University of Central Florida

5.9%

Ashford University

5.5%

Valencia College

5.1%

Salt Lake Community College

4.5%

Allegany College of Maryland

4.5%

Kaplan University

4.5%

Miami Dade College

4.3%

University of Nevada - Las Vegas

4.1%

Hillsborough Community College

3.9%

Strayer University

3.9%

Metropolitan Community College

3.5%

Frostburg State University

3.5%

University of South Florida

3.3%

Ultimate Medical Academy - Clearwater

3.1%

Frederick Community College

3.1%

The Academy

2.9%

College of Southern Nevada

2.7%

Capella University

2.7%
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Majors

Business

27.5%

Health Care Administration

8.9%

Criminal Justice

6.5%

Psychology

6.5%

Hospitality Management

5.0%

General Studies

4.9%

Medical Assisting Services

4.8%

Communication

4.5%

Accounting

4.5%

Nursing

3.6%

English

3.0%

Cosmetology

2.8%

Liberal Arts

2.8%

Computer Science

2.4%

Legal Support Services

2.3%

Management

2.3%

Marketing

2.1%

Education

2.0%

Human Services

1.9%

Human Resources Management

1.7%
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Degrees

Other

34.2%

Bachelors

31.9%

Associate

18.4%

Masters

6.5%

Certificate

5.8%

Diploma

2.2%

License

0.7%

Doctorate

0.3%
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Top Reservation Specialist Employers

Jobs From Top Reservation Specialist Employers

Reservation Specialist Videos

Work from Home Program (U-Haul Sales and Reservations)

How to Become a Travel Agent from Home

Front Desk Agent (Resort), Career Video from drkit.org

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