Reservation specialist vs reservations agent

Differences between reservation specialist and reservations agent duties and responsibilities

Reservation specialist example responsibilities.

• Schedule reservations and manage cancellations; provide customer service while following through with client satisfaction.
• Assist non-owners and owners with booking reservations for vacation packages at the numerous vacation destinations available.
• Conduct upselling techniques in an effort to make a more profitable sale.
• Handle several positions, including POS, and assist teammates with their positions to increase efficiency.
• Exceed sales and team goals in upselling package items while collaborating with management to create monthly goals.
• Arrange for rental vehicles to be deliver to private airports, hotels, offices and homes of VIP customers.
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Reservations agent example responsibilities.

• Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
• Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
• Provide exceptional level of customer service to incoming callers while focusing on sales by booking reservations consistently and correctly.
• Used signature sales techniques to determine needs of guests, rates, and upsell.
• Book reservations for hotel rooms, cabins, RV areas, tent sites, and bunk house rooms.
• Discuss financial data and clarify information to ensure correct data entry relative to the individual booking.
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