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Top 50 Reservation Specialist Skills

Below we've compiled a list of the most important skills for a Reservation Specialist. We ranked the top skills based on the percentage of Reservation Specialist resumes they appeared on. For example, 28.9% of Reservation Specialist resumes contained Customer Service as a skill. Let's find out what skills a Reservation Specialist actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Reservation Specialist

1. Customer Service
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high Demand
Here's how Customer Service is used in Reservation Specialist jobs:
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Provided customer service at circulation desk, including basic reference and circulation functions.
  • Worked cooperatively as part of the Customer Service department, handling incoming calls within a call center environment from worldwide clients.
  • Provide customer service to perspective CIVMAR's, current CIVMAR's, and customers inquiring about employment with MSC.
  • Job Experience: Customer Service, making reservations for every single great wolf lodge in the United States.
  • Cross trained SBA Customer Service Representatives, enabling them to help with the vast amount of loan closings.
  • Provide superior customer service to all guests prior and during their stay via phone and personal interactions.
  • Deliver exceptional customer service at all times when speaking to Agents and direct customers.
  • Offered customer service to each customer wanting to know the status of application.
  • Explain policies and hotel features, and deal with customer service issues.
  • Answer phones effectively and maintain top quality customer service at all times.
  • Provided excellence customer service to all American Airline customers and employees.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Helped company obtain a high level of customer service ratings.
  • Make reservations for guest, answering calls, work orders, customer service, checking guest into cabins, and etc.
  • Created new processes and systems for increasing customer service satisfaction.
  • Provide the upmost customer service.
  • Provided quality customer service Vacation Planning Answering inquires by clarifying desired information: researching locations, and provided information.
  • Answered the phone - Researched flights, hotel, and/or car prices - Took/made reservations for customers - Customer service
  • Organized and booked trips for clients Cancel trips booked by customers upon request Provide customer service Answer phones

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275 Customer Service Jobs

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2. Guest Satisfaction
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high Demand
Here's how Guest Satisfaction is used in Reservation Specialist jobs:
  • Develop day-to-day operations and functions of a hotel ensuring total guest satisfaction.
  • Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
  • Maintained a guest satisfaction rating greater than 95% since DEC 2015.
  • Design strategies to ensure total guest satisfaction.
  • Managed ranch lounge Ensured guest satisfaction in lounge by providing excellent customer service.
  • Attend pre-convention meetings to ensure guest satisfaction.

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3 Guest Satisfaction Jobs

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3. Phone Calls
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high Demand
Here's how Phone Calls is used in Reservation Specialist jobs:
  • Provided customer service through inbound and outbound telephone calls regarding vacation reservation booking, product inquiry and technical support.
  • Field telephone calls and email requests as a first point of contact for client key decision makers and employee travelers.
  • Make confirmation phone calls for training consults, training go-home lesson, lodging, puppy preschool and training classes.
  • Assisted guest by answering numerous amounts of phone calls regarding hotel reservations for the Holiday Inn hotels chain.
  • Answer and direct incoming telephone calls in an accurate, efficient, and professional manner.
  • Provide timely and courteous responses to customer inquiries from incoming phone calls & e-mails.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Answered phone calls from prospective guests requesting rates and availability for possible future reservations.
  • Answered phone calls and created reservations for lodging, floating, and camping.
  • Answer 100 plus phone calls and responded to several emails a day.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Answered phone calls and suggested certain spots for vacationing or camping.
  • Answered phone calls and made fishing or touring reservations.
  • Maintained excellent scores in quality assurance of phone calls.
  • Answer inbound phone calls at a timely manner.
  • Answered inbound telephone calls from travel partners and direct guests providing general information regarding Royal Caribbean products, services and promotions.
  • Screen and maintain incoming phone calls for the company, (approximately 4+ lines simultaneously).
  • Handle I-Rate phone calls in a professional mannor in order to benefit both parties.
  • Field incoming web chats and phone calls from the resort hotline and field.
  • lPosted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

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6 Phone Calls Jobs

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4. Payment Arrangements
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high Demand
5. Data Entry
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high Demand
Here's how Data Entry is used in Reservation Specialist jobs:
  • Recognized for excellence in interpersonal communications, teamwork, customer service, flexibility, reliability, and data entry skills.
  • Communicated and assisted other department staff and/or management with potential or know data entry compliance issues.
  • Job duties: manage call-in reservations for Hilton Hotels, data entry and retrieval, customer service, computerized phone system.
  • Assist with administrative duties including but not limited to: filing, copying, data entry, faxing, etc.
  • Provided assistance with: phone, data entry, faxing and filing, customer service, assistance to dispatcher
  • Assisted the Wholesale Contracting Account Manager with contract solicitation, follow-up, renegotiation and data entry.
  • Fielded interruptions caused by the need to track down errors in data entry or software bugs.
  • Volunteered to help corporate and other departments with their data entry whenever possible.
  • Process data entry for rental location paperwork and daily revenue reports.
  • Assist in booking online/over phone, upgrade packages, data entry
  • Updated records by performing data entry.
  • Required Data Entry for every prospect.
  • Performed filing and data entry.
  • Use of DELPHI and ORACLE, Word, Excel, data entry, 10-key, great verbal and written communication.
  • Provide transportation to high end clients; handle multi-line phone system heavy on data entry.
  • Answered Multi Lined Phone System, Data Entry, Filing, Copying, Faxing
  • Performed receptionist duties Made reservations for airplane seats Data entry
  • scheduled customers via multi-line telephone and via email, data entry
  • Assist customers in booking flights Answered multi-telephone lines Provide information to customer about company rules and policies Data Entry
  • Handled inbound calls Followed up on customer questions Scheduled reservations Processed payments Data entry and computer use

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37 Data Entry Jobs

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6. Front Desk
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high Demand
Here's how Front Desk is used in Reservation Specialist jobs:
  • Worked closely with Revenue Department, Front Desk, Concierge, Club Lounge Concierge, and House Keeping.
  • Front desk- Upon opening the new Best Western Plus, I was happy to provide excellent customer care.
  • Worked closely with team members to oversee the successful day-to-day operations of a busy hotel front desk.
  • Worked the front desk making and confirming appointments, cashier, opening and closing salon.
  • Contributed to maintaining a 90% or above in guest satisfaction for front desk operations.
  • Assist in training and education of new Guest Service Representatives and Front Desk Representatives.
  • Conducted front desk and reservations business of $33,000-$46,000 per week.
  • Keep campground store and front desk area clean at all times.
  • Assist the Front Desk staff with any inquiries of a reservation.
  • Front Desk receptionist, greeting clients, scheduling appointments, phones.
  • Take guest/group reservations, cross trained on Front Desk.
  • Worked closely with sales department and front desk.
  • Promoted from Front Desk to Reservation Specialist.
  • Create and maintain reservation records Process cancellations and modifications and promptly relay this information to the front desk.
  • Answer phone lines for reservations Responsible for front desk duties, check in and check outs.
  • Home Office Receptionist * Front Desk Receptionist and Administrator for the corporate office.
  • Served as front desk personnel answering multi-line switchboard as needed.
  • Front Desk associate receptionist and clerical support.
  • General Administrative Front Desk Reception Reservations
  • Schedule GetGo/FedEx/UPS as requested General office supply ordering Manage front desk email and send companywide emails as requested.

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14 Front Desk Jobs

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7. Resorts
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high Demand
Here's how Resorts is used in Reservation Specialist jobs:
  • Administered rental reservations for hotel or resorts.
  • Field inbound calls from potential guests for a wide range of hotels and resorts and fit guest needs to appropriate accommodation.
  • Received 200+ inbound calls from people across the country and assist them in making reservations for hotels and resorts.
  • Assist in delivering on arrivals, increase revenue for the department and guarantee tour volume for the resorts.
  • Provided the customers with any information that they need to prepare for the stay at the resorts.
  • Created reservations for over a dozen Ski Resorts from skis, poles, snowboards and helmets rentals.
  • Answered specific questions about Resorts, towns and all around information for guests out of town.
  • Attended various familiarization (FAM) trips to inspect resorts' products and services.
  • Contacted resorts and hotels to confirm customer's both arrival and departure dates.
  • JOB DUTIES: Answered inbound calls from customers to make reservations for resorts.
  • Increased the company sales and booked rooms for various hotels and resorts worldwide.
  • Assist guests with their reservation needs at any Hershey Resorts location.
  • Maintain knowledge of all resorts and services available to owners.
  • Make reservations and involved in resorts events and activities.
  • Operate ResortSuite programs for sales/bookings and phone prospective clients.
  • Booked resort tours for 4 different resorts
  • Make and confirm reservations for multiple resorts Answer inquiries pertaining to resort services, guest registration, policies and amenities.
  • Make Owner Reservations, Process Annual Maintenance Fee Payments * Accurately answer questions about resorts and their facilities.
  • Booked, modified, and canceled reservations for various locations under contract with CFI Westgate Resorts.
  • Received inbound calls for a Westgate resorts call center.

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82 Resorts Jobs

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8. High Volume
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high Demand
Here's how High Volume is used in Reservation Specialist jobs:
  • Coordinated member's reservations for domestic and international conferences via high volume call center.
  • Applied strong interpersonal skills to deliver high-level customer service to a diverse customer base in a high volume call center.
  • Answered high volume of incoming phone calls, emails, and faxes for needed transportation reservations local and worldwide.
  • Provide accurate scheduling for Guest's Salon and Spa appointments at high volume call center for ten locations.
  • Received and screened a high volume of internal and external communications, including phone calls and emails.
  • Handled high volume phones professionally, courteously and promptly and following up on outstanding collections and billing.
  • Handled high volume of inbound calls, plus made outbound calls to clients per their requests.
  • Handled multiple calls in high volume, while assisting other associates with customer inquiries.
  • Receive a high volume of incoming calls in a virtual call center setting.
  • Demonstrated skills as a capable travel consultant within a high volume sales environment.
  • Experience in a high volume call center and a fast pace environment.
  • Managed high volume of incoming calls and direct customers requesting service appointments.
  • Received a high volume of inbound calls from home office setting.
  • Answered a high volume of calls in call center.
  • Answered calls at a high volume.
  • Answer high volume of calls.
  • Received high volume of incoming calls from new & current paratransit riders to process & confirm trip reservations.
  • Job consist of answering high volume inbound calls through a call forwarding program for Choice Hotels.
  • Responded to and processed a high volume of wholesale reservations from third party vendors.
  • Managed a high volume workload on a multiline phone.

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20 High Volume Jobs

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9. Travel Agents
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high Demand
Here's how Travel Agents is used in Reservation Specialist jobs:
  • Coordinated with travel agents, consolidators and tour companies regarding negotiated rates.
  • Trained with Online Travel Agents and Wholesalers, also assisting Sales department when needed with rooming lists and site inspections.
  • Serviced incoming new sales calls from travel agents or direct consumer when calls overflow due to high call demand.
  • Played key role in customer service and working with travel agents and publicist to assure excellent transportation service.
  • Process tour vacation, refunds, transfers, and adjustments to direct travelers and travel agents.
  • Worked at the International Department, assisting clients and travel agents form Latin America and overseas.
  • Assisted individuals and travel agents with booking and services for parties of ten or more.
  • Worked with travel agents, tour operators and hotels to negotiate rates and availability.
  • Process reservations from the sales office, other hotel departments, and travel agents.
  • Provided cruise line reservations support for individuals and travel agents.
  • Nurtured relationships with frequent guests and high end travel agents.
  • Provided quality customer service to all travel agents and passengers.
  • Booked cruises for large groups and travel agents.
  • Call center for Travel Agents and Consumers.
  • Certified by International Association of Travel Agents.
  • Secured reservations for travel agents and direct guests for availability of hotel and room accommodations .
  • Assisted travel agents and direct guests with booking their cruises aboard Royal Caribbean, Celebrity, and Azamara Cruise Lines.
  • Make reservations for travel agents for upcoming sailings on cruise ships Make changes to reservations to fit our guest needs.
  • Load corporate negotiated rate plans for viewing by travel agents into GDS systems and Starwood's main booking system.
  • Call center Responded to 80-110 calls per day assisting travel agents with organizing vacations.

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6 Travel Agents Jobs

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10. Communication
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high Demand
Here's how Communication is used in Reservation Specialist jobs:
  • Perform personnel and physical security searches and inspections; maintain integrity of government facilities and communications over high profile military tribunals.
  • Integrated, installed, and tested complex telecommunications systems in accordance with applicable standards.
  • Exhibited good communication/customer service skills when greeting/conversing with guests via phone.
  • Use questioning and listening skills that support effective telephone communication.
  • Prepared reports and communication for senior management and clients.
  • Utilized excellence in customer service and communication skills.
  • Exhibited superior communication and customer service skills.
  • Provide quality guest service via phone, fax or other forms of communication.
  • Demonstrated effective communications skills, and worked well with others at all levels.
  • Amplified customer satisfaction through the use of refined sales strategies and thorough communication.
  • Assist customers with itineraries and communication information for fares and flight schedules.
  • Performed moves, additions and changes of telecommunications services and equipment.
  • Acted as Central Communications of the hotel and solved guest problems.
  • Required knowledge of worldwide destinations, excellent phone communication, and taking reservations for domestic and international tours.
  • Contribute creative solutions and ownership of daily assignments for seamless communication and systematic completion of assignments.
  • Required skills in computer operations, multi-tasking, listening and verbal communication.
  • Utilized multi-line transfers, advanced data-entry skills, and electronic communications.
  • Provided Communications Manager with documentation of those calls to recognize trends in guest calls while accomplishing sales goals.
  • Operate an Avaya telephone system with precise communication.
  • Developed effective relationships with all call center departments through clear communication.

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251 Communication Jobs

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11. Computer System
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high Demand
Here's how Computer System is used in Reservation Specialist jobs:
  • Coordinate and reserve transportation for customers including medical transportation utilizing Trapeze Computer system.
  • Service owners requests within departmental guidelines, utilizing the appropriate computer systems.
  • Possessed computer proficiency and ability to navigate through multiple computer systems.
  • Ensured accuracy of reservations when inputting into the computer system.
  • Answer multiple calls from guests and concierges to make reservations for zip line tours through our computer system.
  • Assisted in training of new hires in classroom, training of computer systems and sales.
  • Obtain the necessary information from the guests and enter it into the PMS computer system.
  • Start all systems at the beginning of the day including phones and computer systems.
  • Entered reservations into a complex computer system as well as securing vehicles for customers.
  • Follow end of day procedures to properly shut down computer systems and phone bank.
  • Identify, research, and resolve customer issues using the computer system.
  • Operate computer systems, answer phone calls, and work register.
  • Enter the necessary reservation and billing information into the computer system.
  • Handled customer requests using SABRE computer system.
  • Maintain knowledge of Lucent Telephone System, reservations computer systems, as well as, Microsoft Word, Outlook and Excel.
  • Sell product and place customer orders in computer system.
  • Finished my Navis/Opera Computer system training with a 3.0.
  • Key reservation information accurately into the Carey computer system while providing the highest quality of customer service.
  • Utilized office equipment( copier, multi line telephone system and NFP computer system) to perform job duties.
  • Handled reservations Worked with the general public Managed customer accounts Worked with various computer systems

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12 Computer System Jobs

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12. Internet
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high Demand
Here's how Internet is used in Reservation Specialist jobs:
  • Managed travel reservations for domestic and international travel via telephone and internet.
  • Processed local and international payments via telephone and internet.
  • Offer constant telephone and online customer service for vacation rental company, handling all calls and internet inquiries.
  • Respond to all internet inquires - Daycare, Lodging, Grooming, and Training.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Provided administrative, sales and excellent customer service support via internet and phone.
  • Utilized internet and other resources to provide guests with resort services information.
  • Worked in a program called Nexus to do prepaid internet reservations.
  • Coordinated all reservations made over the Internet.
  • Assisted with navigation of internet.

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11 Internet Jobs

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13. Sales Floor
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high Demand
14 Sales Floor Jobs

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14. Vacation Packages
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high Demand
Here's how Vacation Packages is used in Reservation Specialist jobs:
  • Assist non-owners and owners with booking reservations for vacation packages at the numerous vacation destinations available.
  • Scheduled vacation packages with assigned resorts.
  • Answer multiple phone lines, check availability and rates, schedule vacations, up-sell vacation packages, take payments and explain reservations
  • Perform booking flights, vacation packages, schedule changes, vacation modifications, document creation, etc.
  • Assisted Booking.com customers from all over the world with online hotel reservations and vacation packages.
  • Job Description: Sold Vacation Packages to customers in person and by phone internationally.
  • Assisted customers with purchasing vacation packages, performed up selling to increase profit margin.
  • Logged vacation packages in database as well as logged spread sheets in excel.
  • Contacted client with reminders of their purchased vacation packages.
  • Maintain personal goals while selling Disney vacation packages.
  • Assisted clients with booking leisure vacation packages.
  • Used automatic dialer to call customers to get them to book trips using vacation packages they bought.
  • Booked and cancelled hotel reservations and vacation packages, following all given guidelines and selling strategies.
  • Train new employees on computer systems and procedures Provide Retention for guest wanting to cancel vacation packages
  • Pre-qualified guest for terms and conditions of vacation offers and promotions and sold vacation packages.
  • Work from home taking incoming calls to book vacation packages for luxuryresorts and hotels.
  • Reserve and customize vacation packages for Branson guest.
  • Assisted customers in purchasing vacation packages Maintained daily and weekly data entry Promote products/services to customers Maintained professional customer service skills
  • Book Hotel Rooms Sale vacation packages Enroll in memberships and answer customer inquires Answer phones, Collect payments and service bookings
  • Worked 40 hrs/wk while in college, and maintain a 3.8 G.P.A Assisted guest with resorts and vacation packages.

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2 Vacation Packages Jobs

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15. Special Requests
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average Demand
Here's how Special Requests is used in Reservation Specialist jobs:
  • Process electronic reservations, special requests and communicate to various departments.
  • Contacted hotels directly to gain management approval for special requests.
  • Communicated with customers and hotels for availability and special requests.
  • Handled customer special requests by working with individual stores to ensure customer needs could be met.
  • Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
  • Replied to emails regarding past stays, special requests and other information about the hotel.
  • Verified all bookings were correct before guests set sail, and accommodate any special requests.
  • Book customers desired itinerary, preferred seat, meal, and special requests.
  • Handle arrangements for high profile accounts, including those with special requests.
  • Handled contracts from 10 to 1,500 rooms with special requests.
  • Answer phones, make reservations, billing, process special requests
  • Assisted guests with any special requests during their visits.
  • Accommodate and document special requests.
  • Coordinate special requests with property managers and troubleshoot guest customer service matters.
  • Handle all hotel changes, chasers and special requests Process alternate hotels and resolve hotel confirmation problems.
  • Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests.
  • Manage department inbox for reservations and special requests.

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16. Book Reservations
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average Demand
Here's how Book Reservations is used in Reservation Specialist jobs:
  • Provided precise information necessary to book reservations.
  • Reserve vehicles for customers; go over rates and insurance quotes, and book reservations for future dates.
  • Interacted with student groups, university departments, and community guests to assess needs and book reservations.
  • Answer phones and book reservations for guests at corporate properties located across the continental United States.
  • Answered phones, returned e-mails and fax's in order to book reservations for snowmobile tours.
  • Book reservations, assign hotels, and assist customers with travel questions and instructions.
  • Job Duties: Book reservations for customers looking to pick up car rentals.
  • Book Reservations for hotel guest and welcome new rentals to our properties.
  • Book reservations for lodging guests as well as evaluations for new guests.
  • Book reservations and assist guest with their future vacation plans.
  • Book reservations and ensure all requests are met successfully.
  • Book reservations for people all over North America.
  • Book Reservations, guide passenger with travel needs.
  • Worked with clients to book reservations
  • Book reservations for our marketing promotional guestso.
  • Book reservations and handle other customer service issues for Enterprise, Alamo and National car rental companies from my home office.
  • Answer incoming calls, book reservations, upsell
  • Book reservations cancellations Implement and maintain enrollment system using data collection templates andbenefit rules specific to each client.
  • Book reservations for future guest Up sale room packages Coordinate group sales and events Lots of great customer service skill being utilized
  • Book reservations,collect fees,online assistance,customer service,

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4 Book Reservations Jobs

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17. Room Reservations
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average Demand
Here's how Room Reservations is used in Reservation Specialist jobs:
  • Assist casino host booking room reservations, comping guest's room charges, and apply reward points to accounts.
  • Confirm, process, and conduct all guest room reservations, check-ins/check-outs, requests, changes, and cancellations.
  • Helped customers over the phone to make room reservations and acted as liaison between customers and hotels.
  • Make special room reservations by inputting the correct code and rate into the reservation system.
  • Sell process and enter room reservations using selling techniques and strategies.
  • Assisted Front Desk and Room Reservations with wholesale reservations.
  • Assist guests with booking room reservations.
  • Book future VIP room reservations.
  • Make room reservations for motel 6
  • Front office responsibilities included managing dining room reservations and vacation package sales for resort.
  • Provide information and Schedule Spa Services Educate guest on Room options, make room reservations Take Credit Card information

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25 Room Reservations Jobs

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18. Reservation System
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average Demand
Here's how Reservation System is used in Reservation Specialist jobs:
  • Handled all airline reservations and ticketing in Apollo Reservation System.
  • Booked reservations using web-based reservation system.
  • Handled reservations and billing of flights and car rentals, taking multiple inbound/outbound calls, used Apollo and Sabre reservation systems.
  • Input all personal guest preferences into the reservation system to ensure that the guest would receive the proper type of room.
  • Utilized bilingual Spanish/English skills to assist customers with the process who would otherwise have difficulty with the reservation system.
  • Assisted with inquires during air traffic emergency situations Assisted in the implementation of Delta's AXIS reservation system.
  • Graduated number one in class from three week intensive training on computerized world-wide reservation system.
  • Trained new reservation specialists on Soft Touch reservation system procedures and best practices for success.
  • Double checking reservation system to assure all amenities are extended to each guest.
  • Perform Nightly closeouts of both the cash register and our online reservation systems.
  • Process reservation from email, mail, telephone, or central reservation systems.
  • Processed reservations by mail, telephone, fax or central reservation systems referral.
  • Check On Line reservation system and call to confirm reservations.
  • Support and maintain client database in the reservation system.
  • Input and access data in reservation system.
  • Trained office staff members on use of reservation systems, phone systems, credit card machines and kitchen food preparation procedures.
  • Vacation Homes - Celebration, FL Process all reservations by phone, email, fax and central reservation system.
  • Trained on Entech Reservation System.
  • Provide callers with information regarding packages and rates Book guest in Reservation system Data entry, filing

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18 Reservation System Jobs

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19. Customer Information
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average Demand
Here's how Customer Information is used in Reservation Specialist jobs:
  • Maintain confidentiality of work-related information and follow all guidelines to protect sensitive Client and customer information.
  • Gathered and verified all required customer information for tracking purposes.
  • Obtain and entered customer information for trip reservations.
  • Maintain accurate owner and referral customer information.
  • Collect customer information and payment method.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Verify customer information and payment options, assign rooms and respond to customers with confirmation emails or letters.
  • Enter in customer information to complete the reservation.
  • Gather customer information to enroll in airline programs.
  • Enter new customer information into system.
  • Gathered and verified all required customer information for tracking purposes * Effectively managed a high-volume of inbound and outbound customer calls
  • Verified customer information and payment options, sending customers a confirmation note or email 3.
  • Addressed and resolved customer product complaints empathetically and professionally Gathered and verified all required customer information for tracking purposes.

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4 Customer Information Jobs

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20. Marriott
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average Demand
Here's how Marriott is used in Reservation Specialist jobs:
  • Maintain updated knowledge and understanding of all Marriott Lodging Brands, programs and hotel-selling strategies to maximize hotel occupancy and revenue.
  • Answer incoming calls from current or future guests regarding either currents stays or upcoming stays at certain Marriott Properties.
  • Helped guests find the right Marriott Hotel in the location they were traveling that fit their hotel needs.
  • Answered guests questions regarding the brand and benefits of each Marriott they were looking to reserve.
  • Booked hotel reservations for all Marriott properties worldwide through specialty desk for most valued customers.
  • Learned all Marriott properties in order to make suggestions for stays across all property lines.
  • Helped sell Vacation Club properties as well as helped promote the Marriott Rewards Credit Card.
  • Learn, understand and communicate a thorough knowledge of Marriott philosophies to our customers.
  • Answer any questions the customer has about the different brands of Marriott.
  • Executed inbound calls to existing customer and Marriott brand hotels.
  • Promote effective cross selling strategy of Marriott hotel products.
  • Assisted Clients with reservations throughout all Marriott properties.
  • Received In-bound calls for Marriott guests reservation.
  • Handle inbound calls* Assisted guest scheduling reservations at various Marriott locations
  • Booked reservations for all guest calling in to make reservations for any of the Marriott hotels worldwide.
  • Provided special services and resolved account issues for Marriott Rewards members via phone and email.
  • Assist guests with making reservations and other questions about marriott hotels and vacation planning.
  • Booked reservations Researched clients inquiries Registered customers for Marriott incentive programs Maintained customer profiles in databases

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26 Marriott Jobs

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21. Travel Arrangements
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average Demand
Here's how Travel Arrangements is used in Reservation Specialist jobs:
  • Arranged extensive domestic and international travel arrangements for a variety of different organizations.
  • Reconfirmed all information pertaining to travel arrangements made to prevent errors in travel.
  • Maintained professional relationships with hotels, casinos and airlines to coordinate travel arrangements.
  • Performed booking and coordinated travel arrangements for clients.
  • Travel Arrangements to Hawaii Destinations.
  • Assisted Platinum Elite members with reservations, inquiries, travel arrangements, tours and various other membership related questions.
  • Schedule and coordinate pick up and drop off locations, meetings, appointments, and travel arrangements.
  • Make professional accurate, cost effective travel arrangements for clients while providing excellent customer's service.
  • Booked cruises, provided cruise information, processed payments, and flight travel arrangements.
  • Assisted customers with finding the lowest and best fare for their travel arrangements.
  • Booked all travel arrangements with vendors and tours.
  • Be prepared to assist incoming customers from all over the world locate and secure their travel arrangements for business and lkeasure.
  • Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements and expenses reports.
  • Assisted Travel Agents and direct customers with travel arrangements Driven to deliver the best possible accommodations and itineraries.
  • Assisted honor members with travel arrangements * Updated member accounts * Upsold other products to members

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1 Travel Arrangements Jobs

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22. Ground Transportation
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average Demand
Here's how Ground Transportation is used in Reservation Specialist jobs:
  • Confirm and assist customers with reservations for ground transportation both domestic and international for major clientele.
  • Planned international and domestic chauffeured ground transportation needs for corporate and personal travel.
  • Arranged ground transportation worldwide via Livery database.
  • Provide customer service to guests calling to make a reservation for ground transportation to and from the airport to mountain resorts.
  • Handle client requests for ground transportation service inquiries by telephone, e-mail, and/or fax in an efficient time frame.
  • Take inbound calls to set up, cancel, and modify reservations for ground transportation; Domestically and Internationally
  • Assist corporate Administrative Assistants and Travel Agents in coordination of ground transportation for corporate executives and staff.
  • Provided ground transportation for high-end clients, major corporations, celebrities and sporting professionals.
  • Responded to client requests for ground transportation services by telephone, email and fax.
  • Take incoming calls for ground transportation services throughout the world.
  • Confirmed ground transportation with clients and affiliates nationwide.
  • Ground transportation like Amtrak and Airport Shuttle.
  • Book airfare and ground transportation.
  • Executed reservations on a multi-line phone for one of the largest ground transportation fleets in the U.S. and abroad.

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2 Ground Transportation Jobs

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23. Group Reservations
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average Demand
Here's how Group Reservations is used in Reservation Specialist jobs:
  • Administered Sky Miles accounts, group reservations and processed irregular operation reservations.
  • Provided stellar guest satisfaction for personal reservations and group reservations.
  • Consisted of booking individual and group reservations, via phone, computer, and fax.
  • Set up group reservations for military groups with an average of 15,000 guests per year.
  • Provided cruise line reservations support for group reservations of 8 cabins or more.
  • Job Duties: Track and manage group reservations and airline inventory.
  • Achieved high guest satisfaction for personal reservations and in group reservations.
  • Maintained group reservations for upcoming events, convention, and meeting.
  • Entrusted with the management of group reservations
  • Worked closely with the salesteam and their clients to set up group reservations.

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3 Group Reservations Jobs

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24. Accurate Information
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average Demand
Here's how Accurate Information is used in Reservation Specialist jobs:
  • Provided clear, accurate information; explain procedures or provide supplemental information; anticipate problems or questions.
  • Provided efficient, timely, and accurate information in a constantly fluctuating environment.
  • Provide timely and accurate information reflecting a customer-oriented image for the company.
  • Assisted customers with scheduling/booking car rentals and provide accurate information about rental rates/insurance
  • Supplied outstanding customer service and accurate information for all customers.
  • Provided appropriate and accurate information by accessing data.
  • Provided accurate information and provided epic customer service.
  • Provide accurate information to customers, as it pertains to rules, regulations, rates and acceptance of all cargo products.
  • Provide accurate information regarding availability, sales promotions, accommodation types, transportation to and from hotel, rates, etc.
  • Booked, altered and recapped services with guest Provide accurate information and rates for all queries.
  • Helped answer questions to Home Owners of cabins and provide accurate information regarding their home.
  • Served the customer by giving accurate information in an efficient, courteous manner.
  • Service the customer by providing accurate information in an efficient and courteous manner.

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5 Accurate Information Jobs

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25. VIP
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average Demand
Here's how VIP is used in Reservation Specialist jobs:
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • Arrange for rental vehicles to be delivered to private airports, hotels, offices and homes of VIP customers.
  • Generated hotel reservations for clients within the corporate and entertainment industry, VIP and leisure travelers.
  • Assisted any VIP or problematic customers that required greater attention and more personal service.
  • Processed reservations for wholesale bookings, FIT, VIP and website reservations from sales.
  • Assist VIP's, account holders, and non-account holders with transportation needs.
  • Developed trustworthy relationships with VIP clientele and repertoire with top line agents.
  • Assisted customers and VIP guests in making reservations for their vacation at Rancho La Puerta Spa and Fitness Resort.
  • Experience with VIP guest coordination Knowledge with proper phone etiquette and building guest rapport Top performer in department sales/reservations contests

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2 VIP Jobs

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26. Upsell
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average Demand
Here's how Upsell is used in Reservation Specialist jobs:
  • Perform all desk related functions including but not limited to, making reservations, making upsells and special packages room recommendations.
  • Exceed sales and team goals in upselling package items while collaborating with management to create monthly goals.
  • Verify all important information about the customer & their pet and upsell activities and spa packages.
  • Mastered the art of upselling to better please the guests and the hotels.
  • Conducted upselling techniques in an effort to make a more profitable sale.
  • Used upselling techniques and kept up with a weekly sales quota.
  • Exceed sales and team goals in upselling package items.
  • Increased revenue with upselling rentals to better models.
  • Conflict resolution and sales upsell.
  • Increased revenue and profitability for Marriott through upselling rooms and packages in a persuasive manner.
  • Book Flights ?Research Information ?Use Axis ?Upsell
  • process paperwork , file, confirm reservations, set reservations upsell reservation or timeshare

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1 Upsell Jobs

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27. New Clients
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average Demand
Here's how New Clients is used in Reservation Specialist jobs:
  • Established rapport with new clients and ensured they were set up on the loyalty program to request their repeat business.
  • Make profiles for new clients, quote clients, assign vehicles.
  • Developed and maintained strong rapport with existing and new clients.
  • Assisted in the creation of profiles for new clients.
  • Created reservations for existing clients and new clients.
  • Provide tours for new clients.
  • Answer and return phone calls, provide potential new clients and current clients with our superiorities and up-sell our services.

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28. IHG
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average Demand
Here's how IHG is used in Reservation Specialist jobs:
  • Signed a contract with IHG as a Brands Agent in December 2011, three months later became a Macro Agent.
  • Answer all incoming calls for approximately 4,800 IHG hotels throughout US and Canada in a very fast pact call center.
  • Handled all facets of establishing hotel reservations at any of the IHG properties worldwide.
  • Provide superior customer service to IHG guests, with quick and courteous telephone interactions.
  • Offered IHG Rewards Club to each caller who was not already a member.
  • Answer inbound calls for guests interested in staying at IHG hotel properties.
  • Enroll guests in our loyalty program called IHG Rewards Club.
  • Handled reservations at any of the IHG hotels globally.
  • Set up and assist guests with, getting rooms at the 11 sub-hotel branches of IHG's hotel chain.
  • Take inbound calls from guest looking to book hotel rooms at an IHG branded property worldwide.Offer rates for sales.

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29. Special Events
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average Demand
Here's how Special Events is used in Reservation Specialist jobs:
  • Coordinated special events and transportation for companies and non-profits.
  • Maintained in contact with current clients to keep them informed of current offers, as well a monthly special events.
  • Assist client with coordinating special events, weddings, night on the towns, proms events and airport transportation service.
  • Greet customers, make reservations, collect money, work special events, new employee training.
  • Book greeters as well as assist with hosting special events and on location support.
  • Vacation package planning resort accommodations, park tickets, meals and special events.
  • Determine and process VIP members for promotions, concerts and special events.
  • Coordinated catering, lodging and meeting rooms for special events.
  • Reserve special events, and tournaments for guests as needed.
  • Book and confirm hotel reservations for attendees and exhibitors for special events, conferences and trainings in the USA.
  • Organized special events and made reservations; assisting guests in proficiently executing their business and personal plans.
  • Answered the phone Managed Reservations Mainly delt with large parties (15+) and special events

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6 Special Events Jobs

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30. Sales Techniques
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low Demand
Here's how Sales Techniques is used in Reservation Specialist jobs:
  • Created magical vacation planning experiences utilizing exemplary sales techniques, solid guest services skills integrating strong attention to details.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Used persuasive sales techniques and world class customer service to keep customers coming back to the Hilton brand.
  • Up sale, cross sale and secure reservation for guest utilizing excellent sales techniques.
  • Used sales techniques to book cruises and packages with travel online software.
  • Follow sales techniques to maximize revenue.
  • Answer questions about property facilities/services and room accommodations.Follow sales techniques to maximize revenue.
  • Identify guest reservation needs and determine appropriate room type Follow sales techniques to maximize revenue.
  • Used signature sales techniques to determine needs of guests, rates, and upsell.

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2 Sales Techniques Jobs

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31. Starwood
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low Demand
Here's how Starwood is used in Reservation Specialist jobs:
  • Serve as Preferred Reservation Specialist to implement Starwood's lifestyle hospitality brands.
  • Provided information regarding Starwood properties with a focus on reservation sales.
  • Provided guests with the requested information concerning the facilities, locations, services of Starwood properties and the surrounding area.
  • Communicated with guest through phone with great enthusiasm in assisting their plan stay at Starwood hotels.
  • Increased enrollment in Starwood Preferred Guest Credit Card from American Express and other programs.
  • Completed Starwood business training and skill sets to cross sell upgrades on travels.
  • Completed reservations for nationwide clients at any Starwood properties.
  • Enroll guest in our Starwood Preferred Guest program.
  • Help customers book and edit and cancell reservation at over 10,000 starwood owned hotels.
  • Maintain and manage our Starwood Prefered Guests Accounts.
  • Receive inbound calls from Starwood Preferred Guests.
  • Booked reservations for guests at Starwood hotel properties Cancelled reservations and made modifications for whatever the guest needed.
  • Assisted guest in creating spg memberships for Starwood loyalty program.

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32. Room Availability
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low Demand
Here's how Room Availability is used in Reservation Specialist jobs:
  • Maintain and monitor room availability for each day and report any oversells to the Director of Revenue.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Registered guests and kept records of room availability and guests' accounts.
  • Accept incoming phone calls and answer questions regarding room availability.
  • Monitored room availability using iCRO.
  • Keep records of room availability and guests/owners accounts, utilizing salesforce and IQWare front office software.

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6 Room Availability Jobs

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33. Rental Reservations
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low Demand
Here's how Rental Reservations is used in Reservation Specialist jobs:
  • Assist customers with new or existing car rental reservations* Troubleshoot customer issues
  • Reserve guests activities, car rental reservations and provisioning arrangements.
  • Process rental reservations and incoming third party reservations.
  • Process customer request for rental reservations.
  • Booked Quality Rental reservations for our customers
  • Assist customers and manage rental reservations
  • Received constant inbound calls from people who need to make car rental reservations.
  • Create car rental reservations for customers for leisure as well as insurance claims.
  • Booked car rental reservations for customers.
  • Create and maintain all rental reservations.
  • Book car rental reservations Modify car rental reservations Cancel car rental reservations Meet departments sales goals

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1 Rental Reservations Jobs

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34. Timeshare Sales
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low Demand
35. Car Rentals
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low Demand
Here's how Car Rentals is used in Reservation Specialist jobs:
  • Coordinated hotels, car rentals and meetings, and plan for remote office space in other cities.
  • Helped arrange airport transfers, car rentals, and various leisure activities.
  • Arranged travel to include car rentals, hotel stays and/or cruises.
  • Set reservations for motorhomes and car rentals.
  • Assist customers with making reservations for car rentals Handling about 200-500 calls per day Data entry; utilizing Microsoft Outlook
  • Answer calls Make reservations for car rentals Transfer callers to the correct department Edit or cancel reservations for car rentals

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36. Credit Card
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low Demand
Here's how Credit Card is used in Reservation Specialist jobs:
  • Handled all credit card transactions and client information under strict confidentiality.
  • Handled confidential credit card information for payments and bookings
  • Perform guest transactions, balance accounting reports, process reservations and credit cards, and prepare direct billings.
  • Secured clients reservations by processing several forms of payment including cash, credit cards, and gift certificates.
  • Collected credit card payment for room, retreat, and transportation costs.
  • Handled confidential information & processed credit card payments through a secured network.
  • Handled credit card information with the utmost amount of care and discretion
  • Take credit card information over the phone and begin the billing process
  • Credit card balancing, cash handling, and cash deposits.
  • Received payments via cash, credit card or voucher.
  • Posted room charges to guestrooms via credit cards.
  • Processed credit card transactions during the checkout process.
  • Created reservations and processed credit card info.
  • Cash handling, credit card processing.
  • Approved applications for credit cards.
  • Handled large credit card transactions.
  • Credit Card and Credit Pre-Auth.
  • Recorded guest comments or complaints Addressed website inquiries Processed credit card transactions checkout Provided accurate and appropriate information to customer
  • Excelled in exceeding daily credit card application goals.
  • Abided with PCI compliance (security standards set to protect credit card information).

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7 Credit Card Jobs

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37. New Reservations
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low Demand
Here's how New Reservations is used in Reservation Specialist jobs:
  • Processed reservation orders requested directly by guests including new reservations, changes, cancellations, and taking payments.
  • Registered guests for new reservations into resort.
  • Service existing bookings and booking new reservations.
  • Modify reservations, collect payment for reservations, Book new reservations, transfer guess to proper departments, Guest services relations .
  • Call types completed: New Reservations, Modification of Existing Reservations, Reservation Cancellations, Hotel Inquiries (i.e.
  • Key Responsibilities: Field new reservations ensuring accuracy via phone and email.
  • Job consisted of creating new reservations for guest, modifying and cancelingreservations.
  • Work From Home Answering incoming calls Creating new reservations Providing excellent customer service.

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38. Airline Tickets
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low Demand
Here's how Airline Tickets is used in Reservation Specialist jobs:
  • Booked airline tickets, hotel, car rental and park passes for Disney.
  • Assist customers with purchase of airline tickets, seats, and meals.
  • Processed exchanges and refunds for airline tickets.

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39. General Information
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low Demand
Here's how General Information is used in Reservation Specialist jobs:
  • Handled reservations for guests and provided general information.
  • Assisted guests by booking lodging & Activities, building quotes, and providing general information through phone and emails.
  • Provided general information and advising the public of availability of dates, equipment, rules and regulations.
  • Review charges and general information such as check in/out times with customer.
  • Handle calls regarding general information about airline travel on JetBlue airways.
  • Received inbound calls providing general information about Marriott rewards, and reservations Resolved Marriott reward customer care issues.
  • Provide guests with general information to accommodate stay and create an enjoyable travel experience.

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3 General Information Jobs

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40. Quality Standards
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low Demand
Here's how Quality Standards is used in Reservation Specialist jobs:
  • Explain program requirements, screen home and all types of business loan applications, ensuring compliance with Federal department quality standards.
  • Use related applications, policies, and the vehicle rental process, while meeting established performance and quality standards.
  • Received a 9 out of 10 on service and quality standards every review period.
  • Maintain personal productivity and quality standards that enable a favorable cost of labor.
  • Adhere to quality standards with monthly monitoring.
  • Ensured compliance with department quality standards.

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8 Quality Standards Jobs

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41. Company Policies
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low Demand
Here's how Company Policies is used in Reservation Specialist jobs:
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Protect company assets through adherence to company policies and procedures.
  • Adhere to all company policies regarding inbound and outbound calls.
  • Maintain company policies and procedures and goal setting metrics.
  • Follow all company policies and procedures.
  • Provided administrative and customer/clients support with detailed information in regards to reservation procedures, fees, and company policies.

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5 Company Policies Jobs

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42. Reservation Information
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low Demand
Here's how Reservation Information is used in Reservation Specialist jobs:
  • Provided customers with rates and reservation information and also advised customers of other U-Haul services.
  • Provided lodging, activity and reservation information for properties in and around Glacier National Park.
  • Enter reservation information into Nat res system.
  • Use zip code look up, Bing for foreign travel, flight status and airport codes for taking reservation information.

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43. Room Rates
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low Demand
Here's how Room Rates is used in Reservation Specialist jobs:
  • Maximize hotel room rates and occupancy using effective up-selling methods.
  • Quote fairs and room rates while dealing with routes, time schedules, & all types of accommodations.
  • Utilized MARS system to handle customer inquiries regarding room rates and availability, group sales, and bookings.
  • Determine room rates based on the day of arrival and selling tactics of the hotel.
  • Assisted customers with locating hotels, quoting hotel room rates, and booking reservations.
  • Maintained up-to-date knowledge of company policies regarding payments, room rates and special events.
  • Maintain and communicate knowledge of all room rates, packages and promotions.
  • Replied to inquiries of room rates, outlets and room locations.
  • Maximize room rates and revenue while following implemented sales strategies.

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2 Room Rates Jobs

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44. Travel Dates
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low Demand
Here's how Travel Dates is used in Reservation Specialist jobs:
  • Conversed with customers to determine destinations, mode of transportation, travel dates, financial considerations and accommodations required.
  • Assisted customers in booking travel dates, advisement of travel itinerary and accommodations and troubleshooting travel issues.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Determined destinations, modes of transportation, travel dates, costs and accommodations.
  • Help customer and determine destination, travel dates and accommodation.
  • Developed Expedia accounts on website; input travel dates and customer information.

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1 Travel Dates Jobs

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45. New Accounts
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low Demand
Here's how New Accounts is used in Reservation Specialist jobs:
  • Assisted customers with opening new accounts via email and phone.
  • Processed and setup new accounts while maintaining current record information.
  • Take inbound calls for reservations Set up Group Reservation Take down personal info Set up members for new accounts

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13 New Accounts Jobs

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46. Car Reservations
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low Demand
Here's how Car Reservations is used in Reservation Specialist jobs:
  • Obtained customers contact information required for rental car reservations.
  • Handled car reservations for all types of customers, responsible for making sure guests needs or requests were met.
  • Processed travel arrangements for corporate clients of a travel agency including air, hotel and rental car reservations.
  • Assist clients in a high volume 24-hour call center making chauffeured car reservations.
  • Assist callers with car reservations, reservation updates, and reservation cancellations.
  • Book hotel and rental car reservations for various clients and locations.
  • Processed car reservations to Martha's Vineyard and Nantucket.
  • Key responsibilities include data entry; booking car reservations.
  • Complete car reservations for regular and business clients.

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47. General Questions
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low Demand
Here's how General Questions is used in Reservation Specialist jobs:
  • Worked supervisor Q-line to answer general questions for representatives and handle customer complaint escalations.
  • Respond to online requests to confirm weeks/internal exchanges/deposits to RCI or II and general questions.
  • Make calls to clients about reservations, general questions, and help with requests.
  • Answered general questions about the equipment and rental periods.

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6 General Questions Jobs

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48. Necessary Information
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low Demand
Here's how Necessary Information is used in Reservation Specialist jobs:
  • Processed all guests reservations, including guest follow up, obtaining all necessary information and accurately entering it into the system.
  • Work closely with the Front Office Manager and Executive Team in a professional manner, assisting other departments with necessary information.

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5 Necessary Information Jobs

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49. Technical Support
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low Demand
Here's how Technical Support is used in Reservation Specialist jobs:
  • Provided technical support to Medical Center faculty for Carmen.
  • Call Center Handling high call volume handling customer accounts Deliver outstanding customer service Computer Proficiency-technical support Exceptional communication and active listening skills

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29 Technical Support Jobs

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50. Appropriate Information
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low Demand
Here's how Appropriate Information is used in Reservation Specialist jobs:
  • Provided accurate and appropriate information in response to customer inquiries.
  • Answer the phone in a professional and knowledgeable manner to obtain appropriate information and to address the customer's needs.
  • Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

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4 Appropriate Information Jobs

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Reservation Specialist Jobs

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20 Most Common Skills For A Reservation Specialist

Customer Service

35.1%

Guest Satisfaction

16.6%

Phone Calls

13.0%

Payment Arrangements

4.5%

Data Entry

4.1%

Front Desk

2.9%

Resorts

2.8%

High Volume

2.2%

Travel Agents

2.2%

Communication

2.0%

Computer System

2.0%

Internet

1.5%

Sales Floor

1.5%

Vacation Packages

1.5%

Special Requests

1.5%

Book Reservations

1.5%

Room Reservations

1.3%

Reservation System

1.3%

Customer Information

1.2%

Marriott

1.1%
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Typical Skill-Sets Required For A Reservation Specialist

Rank Skill
1 Customer Service 28.9%
2 Guest Satisfaction 13.7%
3 Phone Calls 10.7%
4 Payment Arrangements 3.7%
5 Data Entry 3.4%
6 Front Desk 2.3%
7 Resorts 2.3%
8 High Volume 1.8%
9 Travel Agents 1.8%
10 Communication 1.7%
11 Computer System 1.6%
12 Internet 1.3%
13 Sales Floor 1.3%
14 Vacation Packages 1.2%
15 Special Requests 1.2%
16 Book Reservations 1.2%
17 Room Reservations 1.1%
18 Reservation System 1.1%
19 Customer Information 1.0%
20 Marriott 0.9%
21 Travel Arrangements 0.9%
22 Ground Transportation 0.9%
23 Group Reservations 0.8%
24 Accurate Information 0.8%
25 VIP 0.8%
26 Upsell 0.8%
27 New Clients 0.8%
28 IHG 0.8%
29 Special Events 0.7%
30 Sales Techniques 0.7%
31 Starwood 0.7%
32 Room Availability 0.6%
33 Rental Reservations 0.6%
34 Timeshare Sales 0.6%
35 Car Rentals 0.6%
36 Credit Card 0.6%
37 New Reservations 0.5%
38 Airline Tickets 0.5%
39 General Information 0.5%
40 Quality Standards 0.5%
41 Company Policies 0.5%
42 Reservation Information 0.5%
43 Room Rates 0.5%
44 Travel Dates 0.4%
45 New Accounts 0.4%
46 Car Reservations 0.4%
47 General Questions 0.4%
48 Necessary Information 0.4%
49 Technical Support 0.4%
50 Appropriate Information 0.4%
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11,876 Reservation Specialist Jobs

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